Burgerheart Aachen in Aachen

Very good burgers, fries and onion rings. The atmosphere is also very nice and the service is friendly. Noël is the best waiter here :D The food came after just 10 minutes, even though it was very full. We enjoyed being regular guests, it's a shame you had to close!

The food is super delicious. The burgers taste very good. The lemonades are also very refreshing. The service is good and everyone is very nice. The furnishings are also very nicely done. I can really recommend it 👍🏻

Very nice staff and nice atmosphere, unfortunately the fries are always way too salty for me. But it's probably personal preference.

Burgerheart is a great restaurant. We've been there several times and every time the service has been really good. Our dog was also warmly welcomed and given water and treats straight away. The burgers and fries are fantastic. We would come back at any time!!

Delicious burgers. Very nice service. Everything was great!!

- Go eat there (08/16/24) - Blonde waiter overcharges for a burger - Remember it after paying and speak up - He cancels it and I pay the correct amount - Wait 2 weeks without getting my money back - The email just came (September 5th) that Burgerheart is insolvent as of today... They simply withheld the repayment for two weeks until the bankruptcy filing was completed... Maximum anti-social behavior!!

good location - clean toilets | Eating was absolutely not my thing

Large portions for good prices. There are also vegan burgers.

Well, actually a nice shop. Unfortunately, my student discount was not deducted correctly, which is why I paid 20% too much. After checking and disputing the invoice, I was assured that if I paid a second time (this time the correct price), I would get the first payment back immediately. More than a week has passed since then. Now I can chase my money. Absolutely bottomless and maximally bold. It's best to avoid it and go to Homeburgers or Burgeria. *Edit: After I called again, the money was sent back to me. However, the review remains as it is because the core message is still relevant.

Food is really delicious here. Only the burgers could be a little bigger. The service is nice, courteous and even remembers special requests...We would be happy to visit again.

Der Service ist sympathisch und aufmerksam, die Auswahl ansprechend. Alles sehr lecker, vom Salat über Fritten und Burger bis Drinks. Außerdem alles sauber und ordentlich. Tatsächlich habe ich im ersten Moment (als Fan von HiG) die Standard Saucen Ketchup, Mayo und Co gedacht zu vermissen, war aber alles genau richtig!

Here you can get good and tasty burgers at a good price. The portions are good and filling, and the ingredients always seem fresh. The lunch special is particularly recommended. In addition to the burger classics, there is also a changing menu with themed fries, burgers and seasonal drinks. The ambience is based on the modern industrial style, it is kept relatively dark, but it fits. The staff is always friendly and accommodating. That's why Burgerheart in Aachen is my go-to burger shop.

The burgers tasted okay, but nothing extraordinary. We paid almost 35 euros for two burgers and two drinks. I was particularly disappointed by the size of the burgers - they were extremely small and for the price I would have expected at least a side dish. Neither my companion nor I were full. Overall, that certain something was missing in the taste. For us: once and never again.

Service was incredibly bad! We arrived and were first placed in the last and warmest corner of the restaurant (in one of the small houses) even though everything in front and next to it was free. It took us 45 minutes to order because the waiter just didn't come and we even had to call him ourselves and then still had to wait 10 minutes! When ordering he was completely stressed and said “hurry up” and “go faster” 4-5 times, crazy. If I could give zero stars for service I would even rate it negatively. Burgers were ok, fries were the only good thing about the restaurant.

Great food,not cheap,but the quality was great. Service a bit slow,but altogether not a bad spot.

There are really decent burgers here! Both the salad we ordered was excellent, as was the service! You pay for quality, so you can't complain about the size, but I wouldn't do that either. It was delicious and it wasn't the last time we were here 😉

Good service, nice staff and delicious food, highly recommended.

Delicious food, very pleasant atmosphere and very nice interior design. You quickly feel comfortable. What could be improved is that you don't put the "plates" away until everyone is finished. Our things would be pushed together onto a shared plate without asking. Nevertheless, most of the waiters were friendly. Particularly recommended for dates and couples. The “Chuck Norris Burger” was particularly well received.

Nice burger shop. You can only get the card via qr code, not my case. Service rather slow. Burgers are good, fries too. Nothing special.

Food is always delicious, staff is always nice and friendly. Always my pleasure

The food itself tasted good, but there were too many fries and not enough burgers.

Read completely, follow-up review below. First two visits: great food, great atmosphere. Even when there is a lot going on, you can still have a good time. But don't forget your cell phone for the pictures. 3 visit: Service on August 2, 2024 was absolutely poor, even when we spoke to a waiter we couldn't order. After sitting around for 30 minutes we left with no performance!!

Well, when I came the staff was very disorganized, but when reinforcements arrived things didn't go much better. Seven people plus the boss, quite a bunch of chickens. The cheeseburger was okay, the fries are very reminiscent of Burger King. Only the Benedictine Dark was great, but unfortunately the second beer we ordered never arrived. All in all, the products offered can be improved and the service should be better organized.

Very tasty burgers, unusual specials. Fries and poutine also recommended. Cocktails perfect and selection more than sufficient. Ambience modern, chic, a bit like Ikea, but stylish. Service nice and friendly, a bit too 'jerky' - if you have special requests you have to be quick otherwise the waiter is gone 😂

Very tasty burgers with a large selection and also a large vegetarian selection. Reasonably priced. The service was poor, it felt like you had to call the cellars yourself for everything, and they didn't really seem interested/friendly. The location is good and the interior design is modern and chic.

The food was very tasty, the service was very quick and attentive and the atmosphere was cozy. The prices are a little more expensive, so you should take a look at the menu beforehand. Otherwise I can only recommend it.

The service was particularly friendly and personable. I have often found the people there to be very nice and helpful. One time I ordered takeout and it was forgotten. After waiting for an hour and repeatedly apologizing, we were given the order “on the house”. We also really liked sitting on the busy street directly across from the theater. The street is not very busy either, as only taxis and buses drive along it.

Service very unfriendly and arrogant!

My favorite restaurant in Aachen for some time now! The selection is huge with many options for vegetarians too, and the prices are reasonable. The atmosphere is totally cozy and without exception all the employees are relaxed and friendly. So far, every one of my friends and acquaintances that I have brought here have enjoyed it. Clear recommendation.

Fast service, good deal; €13.90 for a burger, side and a drink.

Visually very nicely done, nice service, very tasty burgers. Criticisms include the weak fries, the waiters' lack of uniform (making it difficult to distinguish from guests) and the digital menu (I understand that it's easier to update, but I still think it seems pretty cheap and exclusionary).

I've had better burgers, but the fries and the homemade lemonade were good. However, we waited far too long. Over 1.5 hours to eat a few burgers is too much. This should be quicker, especially with the small lunch menu. Otherwise the service was very nice and the ambience is really nice.

The portions aren't big for the money. But it is very tasty. The ambience is quite pleasant, the music in the background is also great

Super great waiters!!! And the burgers and fries are also great

Delicious food and party loo is nice

Otherwise always happy to go, but no current opening times!!! We were really excited to go today, but there is a handwritten note at the entrance saying they don't open until 4 p.m....

I'm so sorry for the manager of this restaurant for hiring a rude and inexperienced waiter. He disrespectfully argued with us without understanding our issue regarding the reservation and sitting location. Then we thought it was resolved, we ordered and had our time there with our friends but at the end, after they served and charged us, the waiter told us: "don't come to our restaurant anymore otherwise we'll call the police!"

Very rude and very unfriendly!!!never again!!

Guy called Maruwan was very rude to our friend and us, just for asking to change the seats for us. Will never go to this place again

The worst service that we received in any restaurant in Aachen. The waiter had really bad manners. Food quality was also not good. Not recommended !

Considering very rude and aggressive staff, and also high prices, it is definitely not recommended to go there.

Two stars because of their acceptable drink. So rude manager and waitrers. One of the worst experiences I have ever had!

Very rude staff!! You are a child despite being 30 years old!!!

Great vegetarian and vegan burgers. Large selection of very tasty dishes. We recommend.

Very mid. For that price the hamburger is quite disappointing. It's not that it's bad, but for less money i have eaten much better burgers. The portion is quite small. Oh and sometimes the music inside is too loud. The loaded fries were amazing tho, those i do recommend.

The burgers are very good here, but I expected a little more for the price.

Loved the place, big and nicely designed. The triple cheeseburger was very tasty and juicy and the kids menu was also great. I'd go again for sure!

We love it' won't go anywhere else' since we've known the store 🤌❤️

Nice burger shop. We really liked the very nice service and the large selection of vegetarian/vegan burgers. The food was very tasty, but not exactly cheap. Nicely designed ambience.

Solid 4. I came with 5 other people who also enjoyed their burgers. I highly recommend “Oh My Goat” for those who like feta cheese. Sweet potato fries were crispy and not too oily. Blueberry lemonade sealed the deal. A certain waiter didn’t pay attention to which fries my friend ordered, but it was resolved relatively quickly.

Very beautiful interior. The room allows you to celebrate your birthday. The burgers are very tasty. I recommend that you definitely visit this cafe and enjoy your food down to every drop of sauce. There is a vegan menu.

Great selection, sooooo many options for burgers! Everyone will find something here. Absolutely favorite restaurant at the moment.

The store is more appearance than reality. The food was very mediocre except for the fries. If you only consider the burger, which is actually the most important thing, it's unfortunately a good place.

DO NOT PUSH THE BIG RED BUTTON IN THE BATHROOM. This place is amazing I love it here. Definitely coming again

Great burger and our food was at the table extremely quickly

Everything is very stylish, pleasant and the selection of drinks is also great. But we primarily wanted to eat burgers and the patties really aren't great. Others do it better.

Food tasted good, but a normal portion of fries was forgotten. When I called I was initially greeted unfriendly. Afterwards I was told that all orders are checked carefully, which apparently isn't true. In the end I was told that Lieferando would refund me the money for the fries, but it could take 2-5 working days. However, I never heard anything again. Conclusion: Food good - service unfortunately very bad

The burger and fries were very tasty. The service was very friendly. Toilets are clean.

Lovely staff super helpful. Great vegan options and the toilets have a little fun surprise too! I got takeaway and the waiting staff let me take metal cutlery to borrow so I could eat my salad in the nearby park the return it. Great food-super delicious vegan salad box.

We ordered two burgers and a portion of loaded fries. The taste of the food is relatively average on the price point. The portion is relatively small for a single order burger above 10 euros. The burgers are single order, you need to order fries on the side, the portion is also on the small side comparing to the price point. The atmosphere is pretty ok, pretty clean interior and very modern decoration. Paperless menu on each table very up the trend. The service is pretty standard, i don't know why there is also an in person ordering needed when a paperless menu is offered. I hope they are paying their staff properly, since they are expecting american style tipping with relatively high percentage of tip according to german standard which comes up on the card machine, which is kinda feeling forced and strangling at the spot. It is the biggest minus point on service, not from the staff but from the management, who think it is a good idea to set up this tipping system. The restaurant is of a high price end and probably over priced comparing to what is offered and what they are charging. The staff are pretty nice and hope they are paid properly according to German law and the high percentage type the management is expecting are being fairly distributed to the staff. Would probably not recommend this location for a normal dinner, but it is a fine spot for dating, very photogenic.

Great burger shop, great selection, service very good despite the restaurant being full

Very tasty food, friendly staff.

I ordered takeout twice at 8:30 pm and both orders were cancelled.

This hungry traveller visited the restaurant for dinner with a party of friends. Service was friendly, albeit not too timely. We ordered a selection of burgers and fries and these arrived near immediately after ordering. They were OK but between their makeup and the near immediate delivery it seemed they were conveyor belt fare. So, IMHO ok for filling up but not necessarily for really enjoying a meal.

Normal burger house, with a very good atmosfere. I went there for a dinner, on a Saturday, and we could eat without the need to reserve table.

Burgers and meat were medium, fries were also rather medium and Taylor Swift was playing all evening

This was our first time at Burgerheart, with a table for 4 people and a reservation. The ambience is really great, modern, fresh and inviting. The food was also really tasty and not overpriced, but the price/performance ratio was technically perfect. We were served by Ismail Hizbal and were very pleased! Satisfied, we couldn't have wished for a better waiter. Very accommodating, helpful and friendly, he was also able to help us really well with the menu and the individual dishes. So for a wide variety of questions, short and sweet with professional answers for us. We definitely recommend the store and would be happy to come back more often. Thank you for the lovely evening.

Very tasty burgers and friendly service. There is a service deduction because the menu is only available online. We'd love to come back.

The food was good, but impossible to have a menu in physical format. Forced to use your cell phone and scan a QR code. It's very unpleasant. Could you provide paper menus?

A great place to stay, whether on Sunday lunchtime or Friday evening. The Bürgerheart is always a good choice; in my experience. Recommended the lemon ginger lemonade.

Very nice local food very tasty and great nice staff

Food was very tasty. Fries are hotter than the burger and the sauces are also really good. Service was attentive and the cocktails are good too. Clear recommendation.

I was there last night with my friend and my sister and I have to say that I'm very disappointed. We had to wait 20 minutes until someone came to order drinks. In addition, the salad that was ordered and the burger wasn't the one that was ordered. In addition, the fries were too salty and couldn't be eaten. Will never enter this store again. I had to wait another 15 minutes until I could pay….

Very tasty burgers. Good selection and attentive service. Even the S-Logo discount that was accidentally not booked was compensated for in the form of a voucher. We will be back definitely!

Superleckere Burger (auch für Vegetarier sind einige dabei) in coolem Ambiente. Unbedingt mal auf den roten Knopf in der Toilette drücken!

Very tasty burgers. Here is something for everyone. You should definitely try out the homemade drinks. 😊

Food was very tasty, service was quick and friendly! 😊

Look carefully at the bill. I got the wrong burger, we were charged for 1 fry that we didn't order and the 2 for 1 cocktail wasn't included either. Of course I'm partly to blame, because apparently you have to really think and check things at this burger joint. The waiters were nice and in a good mood, but unfortunately it took a while. (Apple juice was free for getting the wrong burger) Nice decor and atmosphere, that's why two stars.

Great service, nice facility, clean toilets, highly recommended

Delicious burgers and good cocktails

Super nice staff and delicious food!

The atmosphere is great, very stylish shop and the toilet is an attraction in itself. The staff is also very nice and helpful. But what I missed is decent fries with the burger. They were pale and limp. Funnily enough, we ordered this to take home a week before and the fries were crispy and generally tasted better. What could be the reason? I have no idea - in summary I can say: I'll come back for the toilet and a few drinks, but I'll order the food to go home on the sofa ;)

All in one, it was good, great service. Food was tasty. Prices are slightly higher, but still OK. Ambiance was very good for my taste.

Sehr freundliche Bedienung, tolle Auswahl, sehr gutes Essen, relativ rasche Lieferung; einziger Minuspunkt: für die Bestellung muss die Karte online aufgerufen werden, weil im Laden aber schlechtes Netz ist, braucht man WLAN - der Hinweis darauf fehlt.

Great atmosphere, the vegetarian burgers were delicious and the service was top notch for a reasonable price. There is a wide choice of drinks with and without alcohol, we recommend.

The restaurant has a super pleasant atmosphere with super delicious sugar-free lemonades, especially the berry mix lemonade was great. I had the Classic Burger which was very fresh, only the burger sauce was a bit thin in taste, but that's the only minor criticism. The service was also very quick and pleasant.

This is the best burger place in Aachen! -1 star for the very loud music (a club almost), sometimes you don’t hear others seating on the same table :( But again: Food and service are great! I recommend trying their classic fries with truffle mayonnaise sauce 🙂

The burgers are rather third rate and the service is kind of clumsy. The atmosphere is really stylish, but I won't come back just for that.

There is no cell phone reception in the restaurant (in the middle of Aachen, at the theater... strange), but the menu is online. So you are forced to log into the restaurant's unsecured WiFi. It is obvious that this is more than questionable in terms of IT security. Food, service and ambience were ok (not good, not bad), but 1 star due to the internet issue.

So first of all, the watermelon iced tea is just insanely good. The New York chili cheese and the fries a 9.5 out of 10 👌 to the boss, I'm happy to give your employees more pay, very very friendly.

Very clean and friendly atmosphere, friendly staff. The food was super delicious

Waited forever for placement even though there was more than enough free and clean space. Ordered a large early Kölsch. Get wheat in a small Kölsch glass. Had to wait forever for the order to be taken. Service unfriendly. Tomato sliced ​​diagonally. 2 people ate each other the whole time. But the toilet is funny.

For me everything was great. Very friendly, helpful with the menu, even though the table was clean it was wiped down. The food was very good, I would love to come back.

Very tasty burgers. A large selection of vegetarian burgers!

The atmosphere is very nice and pleasant. The music was too loud and the service was terrible. The potatoes were chilled and dry, the burger was good but very bland.

Really nice burger, tasty and simple. I took the chuck norris one and was very well balanced and tasty. A lot of fries like side dishes. We took the lunch special combo and we were very happy. Nice ambient, clean and tidy and friendly staff. Good job guys

The food was very little for the money, but tasty. The menu is extremely diverse! There are also a lot of vegetarian or vegan burgers that will convince even a passionate meat eater. The service was mixed. One of the waitresses was super friendly, accommodating and offered our dog water straight away. Our actual waitress constantly forgot or overlooked us.

Very tasty 🍔 with sweet potato fries 🍟

Really tasty burgers and fries. The selection is very large and special requests are catered for. The staff is very friendly.

Delicious food (maybe a bit little), very nice staff