Burger King - Stuttgart Hbf in Stuttgart

The employees apparently don't understand that they're working in the middle of the station. Customers pay more so they can be served faster and don't have to miss their trains. Not to wait 15 minutes to even get their food at a fast-food restaurant. I'm so annoyed by this next-level incompetence...

Both the service and the quality of the food were disastrous. Card payments aren't accepted, sparkling water is sold instead of still water, and ketchup is packaged instead of mayo. And all at exorbitant prices. This place isn't doing Stuttgart's train station any good.

The service is abysmal, the prices are extremely high, and the quality is terrible. Never again!

Eating was almost quicker than usual at BK. The reason was that my nuggets weren't in there long enough and were therefore not really cooked through and inedible... Payment was only possible in cash and prices that I'm used to are somehow different.

Very slowly... ordered two burgers, one was wrong, the salesman noticed straight away and told the kitchen it was a new burger... all well and good but I have to get the train... when asked if I could take one because I had to get to the train, they said no. I ran off without a burger but of course I paid for it. And the prices are really steep... a chili cheeseburger for €3.69 is really a disgrace

I always thought a Burger King would deliver the same quality for the same price throughout Germany. But not the one in Stuttgart at the main station. Prices are 40-70% higher than a normal Autobahn Burger King, but the Birgers are dry and the fries are limp. Service is unfriendly, food is cold. But you can do it with rail customers, unfortunately they have been tested. There are no alternatives for travelers due to S21, which is why the business model is a good thing.

Whenever I change trains in Karlsruhe, I always think about getting a burger from you, usually there's nothing going on and then I think - nice, I don't have to wait long - but guys, to be honest... have you ever looked at the reviews on Google Maps... that's underground... I'd really be in the mood for you, but definitely not, that's probably the smallest and worst rated BK branch in all of Germany... maybe a case for the Wallraff team... dear Those responsible for BK, please do something to make this better... really bad advertising for you 🙈

You can watch the “cooks” at work here. Even if there are 6-7 people waiting in line, there is relaxed chatting and exaggerated dawdling in the back. At a train station that doesn't exactly advertise that it has a lot of time to change trains, that's a bad quality.

Staff can neither listen nor understand, orders are made incorrectly, fries are inedible

It's been a while, under all circumstances! The burger came quickly, but the temperature wasn't far from frozen! the cheese showed no signs of becoming even remotely soft (picture available). The complaint, well! I did receive a voucher that I couldn't redeem there, but this was only explained to me in a rude manner after a 15-minute wait. Since I had to catch the train, the voucher expired for the next visit. A small service provider cannot afford to apologize for this incident! The stomach ache after the cold thing came very quickly in the evening! Conclusion: Stay away if you want something quick and want to eat it on the train! Complaints afterwards are difficult and hunger may lead you to take the same step as me, you eat it because you are hungry and regret it afterwards!

The person on the counter was very rude and impolite. The guy was serving today on 9th March 2025 at around 11 am. He proceeded to say something rude in German thinking, I don't even understand that. But I understood every word. Terrible service. Not recommended

The slowest fast food at the main station. I sometimes think about getting something here and then give up after a few minutes in line so as not to miss my train. The last time I got something to eat there, we discovered on the train that there weren't enough nuggets in the box. Expectations are not high, but they can still be disappointed.

Just terrible, they give you what you didn't order and you insist you ordered wrong. What's more, it's brutally expensive, has what I consider to be a terrible taste and the employee at the checkout behaves angrily when you realize that what you've been given isn't what you ordered and you've paid twice as much for it. I don't think he understands a single word of German. Hygiene is then a taboo. I don't recommend it at all, and I'm even more surprised that it's still open.

Giovanni incredibly fast and kind! Best man - food as always :)

2 Long Chicken ordered individually with cheese and bacon. Then the good man suddenly wants over 21 euros from me. I actually had to ask several times because I couldn't believe it. In “normal branches” you definitely pay a lot less. I can only advise everyone against this branch.

Giovanni is the king. I waited and waited until the employee named Giovanni finally spoke to all the buddies. The gentleman didn't want to reveal his name either.

I don't understand the bad image of this restaurant at all!!!😤😤 The food came quickly, tasted like you would expect from other branches and the staff was extremely friendly. I would also say it is positive that the branch was built to save space. I can definitely recommend it to anyone who is passing through. 5⭐️

The “large” fry is a small one, but that’s actually lucky because it tastes so bad. :)

Yes, it's true they don't take coupons, but that's what it says in bold on a sign next to it, at least on the day I ordered. So if that doesn't suit you, there are plenty of other good things you could eat at the train station. Yes, the food was lukewarm but the taste was okay, it's just Burger King. More expensive than usual at Burgerking but the prices are there too, if it's too expensive you just don't eat there instead of getting upset about it, they won't change it. Service really bad, mass processing when ordering but the kitchen doesn't keep up. You wait forever for your food. 20 minutes before the train leaves you should order if something is going on so that you can still get your food.

The employee at the checkout serves me two burgers even though I didn't order them and I pay €14 for them. Incredibly bad reaction when I watch that. Cheeseburger has a very strange taste, it is not easy to eat. Overall, disgusting. And he makes mistakes with all customers and insists he's right. If I couldn't rate it with 0 points, I would like to do it.

Service was particularly bad. Courtesy and communication was non-existent.

I haven't experienced it yet. The guy at the checkout argues with me forever until I don't feel like it anymore because he misunderstood me (which can happen). I don't think you can ever introduce this employee to the topic of customer focus. I just wanted to eat something...

Incredibly unfriendly, don't know the difference between a voucher and a special menu and then cheekily point to the "no vouchers" sign with "read what it says". In addition, an hour before the end of the day there are “only sandwiches”.

Prices extremely overpriced. Food cold. Employees, well.

“Unfortunately, to make things quick, we don’t offer coupons” is the biggest lie ever told. That's just so you have to order things that are way overpriced here. I'm a loyal Burger King customer, but this is a disgrace

The pricing is far from reasonable and deserves my absolute contempt...a normal Coke costs €4.40 here... Sorry, it couldn't be more outrageous... In my opinion, the maximum exploitation takes place here...

Closing 30 minutes before the stated opening time. With the statement that there would be nothing more.

The reviews are more than clear. Profit is made here from people's need. Over €4 for a water?? Staff not particularly friendly.

Never again BK! fries cold; You're almost used to it. But the fact that despite repeatedly stressing that I wanted chicken nuggets, I ended up with these tasteless cardboard nuggets that claim to be plant-based is a disgrace! If I want to eat chemicals and cardboard, I won't pay so much money for it! 🤢

Very bad! I paid over €6 for a tiny burger and a small coke! Not recommended!

I bought 2 plant based burgers. One was actually vegan, but the other had bacon and regular meat. Unfortunately I only noticed this on the train.

Bad, there is no barcode scanner.

It'll blow you up. To save time, don't accept coupons but don't get out of trouble. 3 people in the kitchen although a maximum of one person is needed for the leisurely order acceptance.

I would give zero stars if possible. Never experienced such lousy staff, a real shame for Burgerking! Ordering was impossible because after more than 10 minutes of me standing directly in front of the ordering counter, the staff still made no move to take my order. After the said 10 minutes, I left and got my food somewhere else. Service here absolutely worth 0 stars! After I left, the staff looked at me stupidly and shouted something at me in a language that I unfortunately didn't understand. Complaint to come!

Sehr unfreundlich, 2 Bestellungen vor mir falsch, Ausländer Diskriminierung Don't go there. The clerk discriminates against foreigners. No matter you speak English or German, he will pretend not to understand. Then if you make a mistake in your order and you go to him, he will say that you ordered the wrong one.

I ordered a coffee and these new churros for breakfast, when the food arrived the churros were completely cold and the coffee was spilled on me and they didn't even apologize and I was even banned from the house because I was upset about it. I did get a new coffee, but not my normal coffee but a cappuccino, which was also cold! The nastiest Burger King in the Stuttgart district, complete impudence, I'd rather go to McDonald's, I've never been disappointed there!

Looks like the store doesn't pass the hygiene inspection. In addition, you cannot redeem coupons

Appearance and possibilities are a disgrace. Not even coupons can be redeemed.

The employee was completely unfriendly and when he misunderstood something and had to cancel it, he claimed I had to buy it. I don't eat meat and he wanted to force me to buy meat. I will take legal action. If a boss is really interested in improving this, I would be happy to send him the employee's data.

It's sad that this store still exists. Employees hardly speak German and work without gloves. 2 cheeseburgers cost over €6 and even though there was nothing going on you waited 15 minutes... and of course the burgers were cold 🙄

10€ for 6€ burger: rip off!!!!!!

The Big King is tiny. Food lukewarm, cheese not melted, extremely expensive.

Very slow, inattentive and dirty. It's a shame, it could also be good 🤷🏻‍♂️

If you are thinking about whether you want to eat here, you should initially consider several categories. The most important thing would probably be whether the train is leaving in the next half hour, because if that is the case I would advise anyone not to order food there. It would be more worthwhile to go out of the train station, get something from McDonalds and then take the train again than to wait in vain for your food. In addition, it would probably be of lower quality. If I had received the food I would be able to judge it better, but the employee in charge only passed my order on to the kitchen after I asked again. So I was forced to leave Burger King. It should be noted that the payment had already been made, whereupon I set off for the train without food and with 9€ less, only to miss it afterwards. So if you need thrills and anger, Burger King is the right choice (otherwise, according to my friend, who was alone on the missed train, Dean&Davis is the better choice)

No coupons will be accepted. The food is all cold. Everything is not so tasty. Goes to the other fast food place

As with all fast food restaurants, the food is okay. However, the female waiter was unable to accept the order correctly due to the customer in front of me, as well as me, lacking knowledge of German. Nobody got what they actually ordered and they were insulted when they tried to correct the order. Absolute no-go!

Very slow and bad service. I waited over 20mins for a burger. That is awful

Completely overpriced, eat cold Vouchers are not accepted. Never again!!!

Ok tge atmosphere is what it is. It s a burger king provisiorium and they are really costy. But these guys can t make burgers, it s tasted like a burned oil accident. The whole area stinks to hell lile burned oil. What they are doing in the kitchen? I can t eat this waste. Wasted money. Go to one of the BÄCKEREI and buy a Brezel

Only the standard product (Big King) was ordered. It still took far too long, so the train was more important to me and I left. But sorry, it can't be called "fast food" when two people work in slow motion. And for a busy BK at the main station, far too few staff and disorganized.

There is no relationship between price and performance. A crispy chicken burger costs €6.69! Incredible! Pay quickly with a card without asking the price - that was a very expensive lesson!

At a train station you need quick service when changing trains. there isn't. There are two cash registers and there is a huge queue. there isn't either. Deposit returns of deposit bottles purchased there are also not accepted. Clear recommendation: don't buy there.

Absolutely unfriendly and slow!! Not recommendable! The main thing is to get away from there!

The older gentleman at the checkout was extremely annoyed and shouted and rushed at the customers. Meanwhile, he banged on the counter with the Coke bottle I had ordered and then gave me the completely shaken Coke. Fries were undercooked and my mayonnaise was forgotten. I understand that it is stressful at a train station, things have to happen quickly and sometimes things can be forgotten. But if there's anything to criticize about, that's very sad. Then next time you should go back to the nice bakery next door.

Disastrous service, cheeky and condescending. I've had to get eye-rolling looks from the incompetent employees several times just because I took out my cell phone for the coupons. How can you implement a Burger King at the train station so badly but it suits the people of Stuttgart and Stuttgart21 in general

Price-performance not so good due to the coupon intolerance. Waiting time ~5 minutes.

Ashkat was a phenomenal host who explained to us the options we had and was able to read all of our wishes from the lips😁 make him employee of the month!!!

My 9er King Nuggets only had 6. The 9er was calculated. Noticed too late on the train. Better check

Ordered and received 2 chilli cheese burgers and 2 double chilli cheese were billed

They foisted a cheeseburger on me as the big king

This Burger King is truly one of the best. Starting with the unfriendly service, it continues with the fact that this Burger King doesn't offer coupons. It continues with burgers that are frozen in the middle and the fact that the customer is just a changing wallet. After the hygienic conditions became known on TV, one could have assumed that measures were taken. This Burger King is proud of its hygienic failings and does not want to strive for improvement. There is only one advantage that can be seen from this location: If you don't want to go to work on Monday, you will be aware of the yellow ticket after your visit. This is what the branch manager stands for with his name.

Can understand the bad reviews. It is surprising that coupons are not possible. However, it's not too slow (as long as you don't want fries) and it doesn't undercut the normal BK quality. However, if you are in a hurry, this BK is the worst choice! As an employee in the kitchen called out to a stressed customer who was just waiting for fries: "If you're in a hurry, you shouldn't rush to the BK" All in all just ok but food is normal

Extremely rude staff! u dont give free burgers…

I went to this branch specifically for a coupon and had to wait in line and when I got to the front I was told that no coupons would be accepted because they would take too much time. In my opinion, a coupon takes significantly less time to place an order than if I recited everything. But that's just my subjective opinion. I'm just an *almost* customer

No coupons, which is understandable at such a small kiosk at the main train station, but not even offering the King Deal or the King of the Month, I think is cheeky. You know how to scare away your customers. I'm switching to McDonald's again!!!

Coupons aren't accepted and the staff is rude

no app coupons, the sign says "it's faster" surely it won't take too long to scan a damn code?!

Unfortunately I had to give one star because it is the minimum. This Burger King is a complete joke, they don't have any vouchers, they don't even have the advertising that is advertised. Not recommendable. Just close it and give other restaurateurs a chance!

I'm never going there again. Paid +€7 for a coke and fries, only got fries. I also say that my Coke is missing and I just can't get it. Saleswoman really uncooperative. Dirty shop.

Never again, hopefully the lady will learn how to communicate some things normally without immediately becoming so unfriendly! And additionally without conpus without a king menu

No coupons, strawberry milkshake had chocolate in it???

Warum steht nirgends wann der BK am Hauptbahnhof in Stuttgart auf macht wenn Feiertage sind. Alles am Hauptbahnhof hat um 9hboffen außer der BK. Schwache Leistung aufjedenfall

Es werden keine Coupons angenommen. Offiziell aus Zeitgründen. In Wirklichkeit geht es hier wohl mehr darum möglichst viel Geld abzugreifen. Die Pommes waren nicht lange genug frittiert und für den King des Monats 6€ zu zahlen ist schon absurd. Ich weiß nicht ob ich hier von der Mitarbeiterin über den Tisch gezogen wurde, oder ob die Preise inzwischen wirklich so hoch sind.

Es bleibt einfach ekelhaft. Hygienevorschriften sind natürlich keine vorhanden.

Ekligste Filiale die ich je gesehen habe Und obendrein noch dumm wie Brot

Mondpreise und keine Coupons. Richtige Geier

Lange Wartezeit, kleines Sortiment. Ansonsten typisches BurgerKing Essen. War sehr gut ist, das Getränk (Cola usw) wird in einer PET Flasche ausgegeben was für eine Reise deutlich besser ist als gewöhnliche Becher.

Akzeptieren keine Coupons und die einzige vegetarische, die mir angeboten wurde, war der plant-based Whopper für 7,29€, was den Wert meiner gewünschten Coupons erheblich übersteigt.

Am 28.10.2023 um 20:50 habe ich einen Chicken Burger mit Pommes und einer Cola gekauft. Der Mitarbeiter war unhöflich und hat mir die falsche Bestellung gegeben.

Reicht gerade wenn ein Not-Burger mit Getränk her muss. Bloß sonst nix erwarten. Keine Gutscheine! Wartezeit.

Sammmaaaaaaall. Es kann doch nicht so schwer sein zwischen plant based, die ich bestellt habe, und normalen chicken Nuggets, die ich bekommen habe, zu unterscheiden. Alle um mich herum haben auch mindestens einen falschen Artikel erhalten den sie nicht so bestellt hatten. Ambiente sehr romantisch an den Gleisen.

Le Burger King ouvre à 9h, a 10h plus de frites. Ils font la pub d’un menu à 5,99€ mais obligé de payer la boisson en bouteille car pas de verres donc supplément dans le prix.

delicious vegan options available with plant based chicken and beef, vegan mayo. great vegan fast food option. is a bit pricy imo

Das erhaltene Menü war leider nicht das, welches ich bestellt hatte. Das habe ich der Mitarbeiterin gesagt und hatte nur einen Moment später sowohl das falsch, als auch das ursprünglich bestellte Menü in der Hand. So stellt man sich Kundenservice vor.

In meinen Augen der Beste den trotz Stress und Kundenbetreuung super organisiert schnelle Bedingung super Geschmack, ja hab ausversehen pommes statt chillichees bekommen aber für den Service und die Leistung ist das nicht tragisch danke an das Personal ihr seit die besten selbst große Läden haben nicht soviel und so genialen Service wie ihr hab ich vorher noch nie erlebt weiter so 🥳🤩🤩

ist halt ein burger king🤷‍♀️ war aber nicht viel los und essen war schnell fertig. konnte damit wenigstens ein bisschen meiner wartezeit auf nen zug überbrücken, auch wenn der standort dort durch die umgebung wirklich nicht zum essen einlädt, hab meine nuggets deshalb ganz außen an nem gleis gegessen wo nichts los war🤝🏼

Den heutigen Nachmittag in Stuttgart verbracht, da ich meine Deutschland-Ticket ausprobieren wollte. Und sah im Stuttgarter Hbf den wohl kleinsten Burger King in ganz Deutschland oder Baden-Württemberg? Aber die Bestellung ging flott von der Hand und das Essen war wärmer als in den normalen Filialen.

Super unfreundlich. KEINE GUTSCHEINE!!!

Viel zu langsam. Wenn man Leute auf Stunde bezahlt und dann am Bahnhof arbeiten lässt, ist es logisch, dass die sich nicht beeilen. Für Reisende somit ärgerlich und eigentlich ungeeignet, gäbe es nicht das Gentlemans agreement mit der Bahn immer genug Zeit zu schaffen. Geschmacklich halt Burger King.

Quick and fast option. Staff was nice

Sehr einfacher Burger King, bei dem es nur Essen zum Mitnehmen gibt. Die Mitarbeiter geben sich Mühe und das Essen ist relativ schnell fertig. Leider werden keine Coupons akzeptiert, aber man bekommt das Nötigste.

Der Service war schnell, das kleine Restaurant sieht gepflegt aus und die Mitarbeiter waren nett :). Das Ambiete am Bahnhof ist natürlich nicht optimal aber den Umständen entsprechend okay :) Dich hatte nur das Gefühl das die Preise teurer sind als in anderen Burger king, aber das könnte daran liegen, dass der Stand am HBF liegt.

Sehr gut, und freundlichen laute Danke

Super mitarbeiter Freundlich und schnell Meine Bestellung bekommen

Freundlichen Mitarbeiter und meine Essen schnell bekommen.gerne wieder

Sehr leckere vegane Sandwiches👌😋

Sehr schnell und lecker immer wieder gerne 👍

Es gibt nie plant based Cheeseburger etc. Immer nur den plant based Nugget Burger…. Sehr schade da BK ja damit wirbt das man ganz normal jeden Burger bekommt nur eben mit plant based patty.. sind warscheinlich zu faul ihn frisch zu machen

Super freundliche Bedienung, ging auch echt schnell. Mega leckere Plant-based Nuggets gegessen. 🤩

Ein Freund hat mich darauf aufmerksam gemacht das es noch keine 3 sterne gibt deswegen geb ich jetzt 3