Burger King Oberhausen in Oberhausen

Food always arrives cold. although it is only 1 km away. I'm surprised this juice shop isn't closing.

Staff overwhelmed even though there were hardly any customers there

Unfortunately the entire restaurant was cold. All customers sat wearing thick jackets, even the employees. I strongly suspect that the heating was broken when I visited. Then I ate in the car even though I wanted to eat in the restaurant.

I don't know why, I think it was the lack of temperature, but the cheese on my burger didn't melt. The cheese on my burger was processed cheese... This has really never happened to me before. This was by far the most disgusting visit I have ever had to Burger King.

Bad, worse… BurgerKing. ZERO STARS Absolute catastrophe… Waiting time about 30 minutes in the drive-in. Nothing going on, but due to the incompetence of all employees, the timing was pretty out of control. Change was calculated incorrectly, goods were not complete... just stunned. And goodbye... we won't be coming back...

Extremely slow service, so the line in the drive was forever long. After waiting forever on the intercom, I was only able to read the information that tortilla products were not available in this Burger King. Couldn't this have been pointed out somewhere up front? Please more information Please employ trained staff quickly so that the term “fast food” has legitimacy

Ordered food for the second time but never arrived. I am very dissatisfied And if the food was poor, it was cold or half of it was missing

After a long time I treated myself to a plant based Whopper. Unfortunately this time it was absolutely tasteless. I couldn't even taste the typical grilled taste. Should this be the new fluffy recipe??? I was super disappointed. Also that although there was a lot of staff there on Saturday, none of them had to wear gloves. Not even the kitchen staff. I felt different then, but well... Maybe I'm not used to fast food anymore🤷Unfortunately, the glass walls between the benches were also covered in prints. Luckily the food was ready quickly. It's just a shame that I didn't taste any of it😭The chilli cheese burger, on the other hand, was good as always. Where can I get a plant-based burger with flavor soon? 🤔🍔It's a shame about the money

I was alone in the drive-thru at 2 p.m. on a Sunday and had to wait 15 minutes to even be able to order. Now I'm waiting another 15 minutes for the order...

Nicely furnished and very courteous staff. Special requests are also accepted here.

You can't have to wait over an hour for your food

Food was okay but I noticed that someone gave their burger back because it was cold! Ambiance is OK and service took a little long but it was still within the time frame

Typical of a fast food shop, here you can take away or eat in quickly. The cleanliness is a 4 out of 5, although the employees regularly go through and clean. This could also be due to the customers. Unfortunately, friendly service is only 4 out of 5 points. The later the evening, the less attention is paid to friendliness. But to be honest, I don't care because I just want to eat burgers and can't enjoy the great service like in a 3 star restaurant. The food has always been good so far. The speed at the drive in is quite good so far. It takes a little longer on the weekend but it's good overall.

The store is just bad, the staff is unfriendly/doesn't understand anything, the tables, the floor, the tray, the trolley is full, dirty, and the food is extremely long, and then it's still cold!!! Then you'd better go to McDonald's!!!

Food was served cold. Employees were more than listless at work, even though the store had just opened (10:17). I have no idea what's going wrong... Better go to McDonald's opposite.

Food was ok. Unfortunately, the cleanliness of the tables and chairs leaves a lot to be desired.

So the Baywatch slow-motion shots are faster than the service here...

You have to wait 20 minutes for 2 burgers + onion rings. Great "fast" food Next time I'd rather go back to McDonald's. There were no napkins either. Simply underground

Ordered via Lieferando and the food never arrived. No one answers the phone in the restaurant itself.

Sorry but don't order there! We placed our order online yesterday at 12:32 p.m. and it said our food should arrive at 1:07 p.m. Then we called there. We were ignored until someone answered and then of course we were told the driver was in a traffic jam (supposedly because of an accident). Then we called again after 20 minutes, driver still in traffic. Just don't order there. You should close the shop or, if necessary, hire better staff + 2-3 suppliers.

Abnormally cheeky waiting times. 1 hour + Digga is closing this branch, which will only damage the image of the franchise.

Where should I start: 1. Had to wait 45 minutes for our food because the employees work very slowly. 2. There were a lot of people getting used to the atmosphere, I felt really uncomfortable, I would recommend the McDonalds one street further. 3. The tablets were contaminated with a certain substance (I don't want to know what it was). The food didn't even meet Burger King standards. Unfortunately, the bacon on my Bacon King XXL burger was already cold and therefore no longer tasted like bacon The fries were okay, but I also tasted better. My Crispy Chicken was without chicken. The toilet experience wasn't there either, I'm really the type of person who can go to the toilet anywhere, but not in this Burger King. When you ordered something, you felt like you were disturbing the staff. So all in all, one of the most dramatic experiences I had in my youth. Not recommended at all due to the company that took a bit of getting used to and the circumstances described above. The McDonalds one street further is the much better alternative

Everything bad. Better to go to McDonalds opposite.

A BK like any other. With drive-in.

Avoid, very poor customer service, slow. Don't stop at this fast food restaurant.

If I could 0 stars, I ordered something to eat at 1:25 p.m. 3x nuggets burgers and 1 cheeseburger I've been waiting for 2 hours and an hour ago they told me it would be there in 10 minutes. Calls are ignored and no one answers them. Very very unprofessional Burger King team, never again!!!!. Above all, it says guaranteed delivery time 2:17 p.m. and we have 3:30 p.m., how can it take over 2 hours for 4 basic burgers!!!!!!!!!!!!.

Had dinner yesterday after the concert. We decided against McDonalds. Was a mistake. Staff unfriendly and listless. Waited for and burgers were cold. Every table on the upper floor was full of rubbish. The last of the shops.

One like all of them, but there was probably a lot of furniture missing downstairs

I was aware beforehand that fast food wasn't the best food, but the fact that it was so disgusting and unhygienic was actually new to me. The burgers were of good quality and the hygiene standards were at the lowest level. Eating on site was the worst decision and the highlight came at night in the toilet at home. I would recommend anyone who cares about their health to stay away from this store.

The long chili cheese burgers were okay. The fries with the chili cheese sauce didn't work at all. You couldn't taste the cheese at all because the chilies were way too acidic and the fries were not only not in the deep fryer long enough, but also extremely mushy due to the liquid in the sauce. :-( The service was okay and the order was ready quickly. The ambience was so-so, some tables had not been wiped after the last guests and it was unpleasantly loud.

I also like to eat long chilli cheeseburgers there 😋 only today we had to wait a long time. Were understaffed, but the food made up for it

Disaster. Waited 20 minutes for a burger. After escalation at the checkout, it was delivered after another 10 minutes. Asked for redress, received none. Incredible store. Never again!

Everything is fine so far, can't complain. The food was good, as usual. Service was friendly and the food was ready quite quickly. Were in the restaurant and not on the drive

As always, you order in the drive where you wait for 20 minutes even though there is only one car in front of you which is unbearable, unpack something at home that does NOT correspond to the order. I'm not even talking about the missing mayo anymore. That's standard that it's missing even though you ordered twice in the Hope there is at least one in there 👍🏻👍🏻👍🏻 like 90% of the time this branch is a disaster

Wrong burgers, long waiting times, not enough employees. The owner fills his pockets and the poor, few employees have to work hard. The store is a major disaster.

It's good and the staff is good

Went there and wanted to order something at the ordering machine, the floor there was sticky and black. Then we waited a long time for our order. We ate two burgers in the meantime until our friends' orders were ready. We then put our trash on the tray cart since there are no trash cans in this store. The employee then complains to us that we should throw our garbage and the garbage can in the front area. We didn't look anywhere and there wasn't a trash can! Then we wanted to go out, the employee shouted something after us and then we went back in and discussed with him that we were so polite and wanted to throw away the garbage. Then we pointed out to him that we don't get anything dirty and that he should clean the tables and floor. He says that he is not responsible for the cleanliness. And he won't clean anything in this store.

It was tasty again. You still need to work on the cleanliness...

Whoever is responsible for the roster or workforce. Hire more people and relieve the burden on the employees you have. Drive in is a disaster. But that's not the fault of the people who already have to do 5 positions at the same time. Respect to the people for staying so cool at the counter.

Today around 9 p.m. I was at Burger King and an employee was totally rude and rude to me for no reason, he was probably having a bad day, he didn't have any names on his shirt but he was 100% Indian or Pakistani

I ordered food from BK today at 8 p.m. that was supposed to be there at 9 p.m., now I'm still sitting at 11:47 p.m. waiting for the food to be delivered that I've already paid for. I've also tried to call there several times but I'm just pushed away. I will NEVER order or eat there AGAIN. Thanks for nothing

I ordered on August 9th at 10:44 p.m. Should be delivered at 11:30 p.m. Now it's August 10th (00:15) and the food just hasn't been delivered... Thanks for nothing 👍 Last time I ordered there!!!

A normal fast food restaurant with nice service.

It would be nice for children to play, but it's good. Otherwise like everyone else.

Could it be that you sell raw meat?? I've had that feeling twice and two friends of mine also have the same opinion

Incredibly long waiting times even though it's not full. Hardly anything is going on, but the employees here can't get anything sorted. impertinence.

Hands off! So with all the love, don't order here. Order placed at 10:30 p.m., scheduled for delivery at 11:15 p.m. At 12:20 a.m. the call said it would take another 1-2 hours and whether we wanted to cancel. Any lack of understanding was simply answered with “don’t be mad, we’re only human.” Not to be mad? After the delivery should have been yours for an hour, the call comes and the customer is supposed to respond with thanks and kisses or how exactly is that imagined? We have decided to cancel and Lieferando says delivered? After calling the number again, they said he was just the driver and that we should deal with Lieferando or the boss. A rogue who thinks that the order might have been used by themselves? Or could there be fraud here? hands off

Unfriendly employee at the Drive Inn refuses to give the free Whopper extra on Whopper Day in the most outrageous manner. Customer satisfaction is probably a very small priority here. Today 5:20 p.m. at work dyed blonde hair!

I waited over 30 minutes for a small menu and the employees were incredibly unfriendly

We do not take back reusable cups (recups) that were issued by another BK branch. When referring to the regulations for Recup, the restaurant management became unfriendly.

Just bad, employees don't speak German, long waiting times and queues and the atmosphere is disgusting.

I received what I ordered or missing part of the order is not the first time

I don't think it's normal to wait 45 minutes for 2 cheeseburgers. This store is known for the employees working extremely slowly and not seeming like they have any interest in what they are doing. Absolute impudence! Eat somewhere else, but not here!

It's just a Burger King 🍔 like any other. Looks like any other Burger King, tastes like any other Burger King and you won't spend too much time here.

Never again Burger King! The restaurant was dirty and unhygienic. I waited 30 minutes at the drive-thru even though there were only two cars in front of me. The staff was unfriendly and disorganized. No wonder branches are closing everywhere. I definitely won't come back.

Very courteous employees. Always eat hot. To visit with dog.

I waited a full 25 minutes for the Whopper I ordered from the machine. I mean, it's not like we're in a fancy restaurant here. This is fast food, quick in, quick out. The burger itself was nothing either. The bun is matchy, the ingredients are just thrown together somehow. It's the worst branch I've seen so far.

Waited 25 minutes for 1 burger and still got cheeky

Order then they say it will be delivered, in the end it is not delivered and what money have you paid for?

Absolute disaster, unfortunately very slow, you regularly wait well over 20 minutes at the drive.

The visit was an absolute disaster. The lack of motivation or willingness to work was clearly visible on the faces of the employees, so the food took forever even though business was normal. Then the wrong things were released, for example plant-based nuggets instead of normal ones. Burgers were absolutely cold and the sauces included in the menu were not given out. Fries were also cold and old. It's a shame we won't be visiting this BurgerKing anymore.

I'm waiting for 40 minutes already,,for a Burger,, sorry but that's so bad ,,sooooooo baddd I don't recomand this place,😂😂😂😂

Impudence! Waited in the drive-thru for over an hour only to be told that the menus offered were not available. Only one car in front of us and even this one had to wait almost 40 minutes for his ice cream! 🤣🤔 The employee preferred to chat in front of the counter rather than do his work!!! All the other employees just stood there stupidly! Apparently his compatriots also received the food they ordered without any problems. Catastrophe!!! There is an urgent need to change the staff here.

Overwhelmed with the number of guests

The employees work incredibly slowly. The store was crowded and they had locked the top floor. The woman who takes orders at the drive-thru screamed so loudly that she could be heard all the way to the parking lot. Plus my Bruger roll was wet?!! Therefore only one star (:(

All in all, like every other Burger King, but with only two employees working in the kitchen and one in sales around 6:30 p.m., it is perhaps a little understaffed considering the proximity to an event location. But still friendly... you just need a lot of time...

I was in this store today and ordered fries and a King Selection. The waiting time was 20 minutes and when I saw that they weren't using gloves I asked "Where are the gloves?" The employee then said, “We don’t have any gloves,” and grinned. In my opinion the worst service at Burger King in the world! And when I asked a little angrier but still politely after 10 minutes "Excuse me, where is my burger?" It gave the impression that they had made me wait a long time. The burger didn't taste good either and the fries were too salty and cold. I wish I had gone to the competition. Unfortunately I cannot recommend this branch.

Unfortunately, as a customer you get the impression that the employees are disturbing you. No hello, no warm welcome... just your order... Unfortunately, that is no longer enough to retain customers these days. If only the burgers had been first class, but even then you have to make compromises. The last time for me for now

Surprisingly clean, burgers a bit "mushy".

Why should I dine with a clown when I can dine with the king? As usual good standard! Nice personel!

Unfortunately the food was packed incorrectly, two things were missing, the vegan burger had pieces of cartilage in the patty. So unfortunately it wasn't vegan either. It's also possible that the drive-in's intercom system was broken because we had to ask several times what should be added to the order. A pity

Half an hour for two menus is really tough!

On the night from Friday to Saturday a rat came towards us as we were going in. She was probably very happy that she was able to escape in such disgusting hygienic conditions. The food may taste better than the competition directly across the street, but such circumstances are anything but acceptable. It seems like people are deliberately playing with the guests' health and making false savings. Disgusting!

The dog had a stomach ache after eating and vomited

Forgot bacon on my burger. Outdoor area right next to the drive in loudspeaker, extremely annoying. Way too warm inside.

Well... Ordered vegan but got it with bacon, on a burger that wasn't supposed to have bacon... Very long waiting times, regardless of whether it was drive in or at the checkout.

There are only four points because the juice for my granddaughter was not available and we had to use something else. The XXL burger, the fries and the nuggets were, as always, flawless and very tasty.

We had food there today, it tasted horrible and the lady at lunchtime was very unfriendly. They also have a staff shortage I won't go there anymore.

The food was okay the service was nice but the music was kinda loud and unknown…

Citizen is ok, coffee is just undrinkable. Toilets dirty. It was also too crowded in the restaurant. In short, never again.

The three of us had dinner in this branch around 3 p.m. today. The conditions there are catastrophic, comparable to the competition! It started with the fact that we had to wait a whopping 25 minutes for our food, although the crowd wasn't that great, which would justify this waiting time. In addition, the climate on the first floor was so hot that we could see a family with children saying, let's go over to McDonald's, the temperature here is unbearable. The crowning achievement at the end is that we (3 people) have had extreme gastrointestinal problems since we got home and have to go to the toilet as quickly as possible and at regular intervals. During the above While waiting, it was also possible to observe that employees in the kitchen did not appear to adhere to hygiene standards, which was evident from the fact that food was being prepared without gloves. Kind regards

We were there today at 4:03 p.m. and ordered three menus. We had to wait a whopping 24 minutes for this. This is not acceptable! And since the introduction of ordering terminals, people have been waiting longer for their orders anyway.

Had to wait 30 minutes for the food and everyone who ordered after us got their food before us. Simply incredible😒

Endless waiting time at the drive. If you have any questions, mega p ample answer. Never again.

Always seems a bit grubby with overworked employees. I'll leave it to be seen whether this electro-pressing nonsense is now quicker to order. Food itself is much better than McDonald's across the street.

It has to be something, whether it's the poor pay, the super-rich are putting everything into their pockets and we're suffering and or it's the people who are struggling to get to work... these fast food shops used to do really well, which is useful switch it to digital when people are making us burgers and it doesn't work... the basic principle should be in tact before modernizing! I'm not going to buy a Porsche if I can't even ride a bike, right?

You can't wait almost 20 minutes for a Coke and a Whopper. The cola then has no taste and the Whopper is just cold and the sauces run down the sides. A colleague was given a completely wrong order. Rarely have I experienced such an incompetent Burger King.

Totally understaffed, 15 people have been standing here waiting for 20 minutes. The colleague behind the counter is doing his best but it's taking an incredibly long time. Store is dirty. Hope for at least edible burgers. I've now waited 24 minutes for 2 COLD Chilli Cheese Burgers. The one with extra bacon was cold, the bacon was limp. So he lay there for a while. I don't understand why they couldn't hand me the order. Instead, the orders were processed chronologically. To cancel the order I should have filled out a form and then waited 10 days for my money. Sorry, the employee can't do anything about it, but it was really bad here. Make sure you have enough staff!

Not recommended, employees may have soles on their shoes while walking. The staff does not speak the language. The waiting time for a menu is approximately one hour.

Unfriendly, dirty and drive takes at least 30 minutes. Chronically no bread left on Friday evening. Better to avoid. Ideal compared to McDonald’s.

Everything is great, that's how it has to be.

It was good and quiet 👍 if you were there in the morning.

It tastes like always at Burger King and you go there because you know what to expect and because it's quick.

Best Burger King I've eaten at, not going to lie

Oh well, things went really quickly this time 🫡🤟

The behavior of the crew left a lot to be desired. Food was good and it was quick.

Really one of the better BKs I've been to so far. It was quick and nothing was cold.

Over 20 minutes for the drive to order and not for the 1st time, sorry

Fantastic veg options. Delicious Vegetarian burger

It was more than a wonderful experience