Burger King Oberhausen in Oberhausen

Bad service, communication difficulties, the food was also bad

EVERY TIME!! Vomiting and stomach upset after this Burger King visit! Months always go by before we decide to get something from Burger King again, and we regret it EVERY TIME! People - DON'T DO IT! PLUS, I think it's the slowest Burger King fast food chain there is.

The burger was freshly prepared, but the woman wasn't wearing gloves and accepted the money beforehand. Very unhygienic!

Unfortunately, you can't give this restaurant 0 stars. Aside from the fact that the waiting times at this restaurant are always ridiculous and the food is always cold, the interior today was in a disgusting state. After complaining about the food because the fries and burgers were cold, we sat upstairs. ALL the tables were dirty; there was even trash stuck to the walls. You couldn't return tablets because they were full. No wonder there are ants crawling there in this filth. Simply disgusting, just like the restrooms, which you can't use.

A very cold and dreary atmosphere. Nothing really going on. It's deserted. The furniture and chairs are like they were 20 years ago. Everything is very uncomfortable and cold.

A great place where you can sit downstairs or upstairs. There's not much service except at the cash register, and the atmosphere is quite good with the large windows.

Ordered once and never again!!! Our order arrived very late, and they forgot two fries and one curly fries. When we tried to let them know, no one answered. What a disgrace!!!

This store is run by unfriendly employees. Ask a question and you get irritated answers, and they pay absolutely no attention to the customer. Especially the middle-aged woman who's always standing at the checkout and the drive-thru. She's just unfriendly, unaccommodating, and absolutely irritating.

Extremely long wait times and lousy service. Food was so-so. Ice cream melted too quickly.

Food was great, only the surrounding area could be cleaner.

The food was carelessly slapped together, you got 2 napkins for 2 burgers with fries and 2 snacks, you couldn't get one, the dispensers were empty and full of germs. The food was prepared quite quickly and the restaurant was empty when we arrived. A burger was too cold, the bun wasn't really warm and the cheese wasn't melted. The table and the seating area were dirty, the glass elements around the seating area were so dirty that we were shaking. The location is dilapidated and some of the inventory is very worn out. Cobwebs hang from the ceiling, the last coat of paint seems to have been a long time ago, paint is peeling from the ceiling. The fact that door leaves in the hygiene sector should be cleaned regularly is apparently unknown there. Actually everything was dirty and uninviting. The employees seemed unambitious. There was an accident vehicle in the parking lot and the outside area looked unkempt. No umbrella outside, the chairs are falling apart. Overall, I wouldn't want to go back, things are much better. You get the feeling that people there hate their job and would rather not be there. Too bad.

The food was delicious as always, but it was catastrophic how loud it was there. It felt like a children's birthday party was being held upstairs. The staff was extremely slow, waited almost 30 minutes for our order even though it was supposed to be FAST food. Disappointing how slowly people complete their tasks, as if you had to be qualified to make burgers, nuhu. Next time we'll go to McDonald's 😡😡😡

You order there via the app. The app doesn't show the house number and then they complain. Which makes me wonder why I have to give a phone number if they're too stupid to call

Everything was great on site, but I didn't order it, I ordered online there 3rd time, it was never complete

Cold fries, dry hamburger (King's beef King Menu) without taste, this is by far the worst experience at Burgerking! #notrecommended

I ordered there via Lieferando, the app told me that it would take 45 minutes. I called after about 1 hour and 20 minutes where my order would be, the lady told me on the phone that it would take about 30 minutes before they would deliver it, just a disgrace!!

I waited for my food for half an eternity, it was cold and disgusting and the staff were without gloves and unfriendly than ever

The person who made these chilli cheese fries deserves a proper promotion 😍😍😍😍😍😍 SO MUCH WAS IN IT

Great food, perfect service and

There are some nice workers working there, but I still waited half an hour for my food on March 13th, 2025. There are 3 employees in the restaurant, which is far too little. And the maintenance of the restaurant, you don't want to talk about it.

Unfriendly staff and catastrophic service! I have never had such a bad experience at Burger King. When I politely asked when my food would be ready after waiting 20 minutes (with drive in, the number of visitors at that time wasn't even double digits), I was shouted at by an extremely unfriendly employee - in front of all the guests! Everyone was staring at me, it was just embarrassing and uncomfortable. When I asked for the employee number, I was completely ignored. No answer, no interest, just ignorance! Instead of giving me clear information. Nobody bothered to give me a reasonable answer. That's not how you treat customers! I definitely won't eat here again. Absolutely disappointing! I have a photo of the MA if the tenant is interested.

I have rarely seen such slow working staff in a Burger King branch. If you would like to buy some fast food here, please bring some time. But the food was good so far.

Basically you can recommend the restaurant. Unfortunately the cleanliness of the tables is not that good. But it's also due to the people who sat there before.

Come here often. I'm always satisfied

Nice, clean, nothing is missing, friendly MA - thank you!

Just the usual. Reliable menu quality. Interior clean, not the most modern, but ok

Typical BK. Lots of parking nearby. Sometimes there are few staff at peak times.

So what's going on here at the drive in is crazy, for the first time in this BK, there are 3 cars in front of me, I've been waiting for 22 minutes and I can't get out anywhere. Today is February 16th, 7:18 p.m., wanted to get something on the way, puff cake. Compared to MC, things are progressing.

Have seen nicer Burger King where the staff was friendlier...

Food was always good but the shop wasn't clean. Unfortunately, the friendliness was on vacation. There is more.

Fries were the nastiest thing I've ever eaten. Soft and only lukewarm.

We waited 25 minutes for our order and when we asked where the order was, the staff was rude. D Serves and mayo were also missing Absolute juice loading

Guys... why 5 stars 🌟 January 18, 2025 1:38 p.m Today at checkout 4 I had a short conversation with the waitress... I said I had a long day at work and I was dizzy, I hadn't eaten anything all day... that said the conditions were I allowed to offer you cola to boost your physical circulation... I was so touched by the helpful conditions a thank you was really not enough and that helped suggested Cola for my physical circulation.... I would like to thank you a thousand times over... ❤👍🏼 5 stars from me 🌟 and 10/10... Wish the team all the best for 2025, health, satisfaction, good business... You are the best of the best... 🤗

Oh well. Stop at Burger King. Not much going on. Ordered at the terminal. While waiting, young people were approached in a harsh tone by the lady behind the counter. The reason was probably a supposedly wrong drink. He probably chose wrong. But the lady's tone didn't work at all. The garbage dump is just scary. Nothing was cleared away in around 30 minutes on site. And as written. Not much going on at 8pm. Disgusting.

We waited 40 minutes for our food. Do I need to say more...worst BK in the area

Unfortunately the food wasn't warm!

Brought a single burger 🍔 and it was visually okay with lettuce and cheese, but the taste was pretty bland for €5.45.. I wanted to drink another coffee ☕️ 2.45 (small) but then I left it..🤔 Service was very good friendly 👌🏼

Mostly good but whenever you order 2 menus (cola fries burger) and then 2 burgers and a large fries you almost always forget the 3rd fries. Happened 6 times now.

There were 6 cars in front of us in the drive. Arrived at 11:20 p.m. on 12/30/24 and set off with an order at 12:28 a.m. on 12/31/24. 1 hour and 8 minutes in the drive for 7 cars (including us). At 11:51 p.m. we were at the drive order counter/loudspeaker. We were able to order at 11:58 p.m. Nobody spoke before. After ordering, we were able to drive straight through to the window. We then paid at 12:08 a.m. and were then asked to drive a little ahead, the “order” takes a while. The order was a menu with Cola, fries, BigKing XXL, long chicken and a hot brownie with ice cream. (We received a drink and hot brownie directly when we paid) We then waited another 20 minutes behind the serving window to eat the menu (fries and the 2 burgers). I was about to get out and ask where the food was when the cashier came out with the food. We stood in the drive at BurgerKing for a total of 1 hour and 08 minutes. From ordering on the intercom to receiving the order takes 30 minutes. Waiting time at the intercom for the order to be accepted was 6 minutes. After paying and receiving the drink and the hot brownie, we waited another 20 minutes until we received one of the fries and the two burgers. At least 2 other cars behind us were also waiting for your order in the extra waiting area. That doesn't work at all!!! It may take a little longer, but not that outrageously long. Especially not 30 minutes from ordering to receiving the food. This is called a fast food restaurant? It would probably have been a few minutes faster in a normal restaurant. An apology only came after I spoke to the gentleman when the food was handed over, that was nothing else. Furthermore, the employees were disorganized. Everyone stands in one place in the store. Instead of doing the billing and handing out drinks, everyone waits at the serving hatch from the kitchen to the front. Furthermore, everyone was wearing street clothes and one person in the kitchen was wearing a leather jacket, except for a gentleman at the counter in the shop (cappy on) and a lady from the kitchen (T-shirt from Burger King). A no-go. You would have thought the employees were just normal customers. Then I went to McDonalds in Drive. At 12:10 a.m. on 12/31/24 there were 4 cars in front of us in the drive and we were finished at 12:15 a.m. (order 1 menu + 2 extra burgers). We had told the gentleman from McDonalds (shift manager?!?) about our recent experience at Burger King and he kindly "accidentally" gave us 2 milk shakes too many, we think out of pity. So we give Burger King a wide berth, especially the two branches in Oberhausen. This experience happened 100% like that. Burger King, or rather this branch, should be ashamed.

Not worth a star. Don't order there. Food wasn't delivered. We waited 2 hours, then, according to Lieferando, the message came that the food had been delivered an hour ago.

Ai ai ai, what an unfriendly staff. And why is it called a fast food restaurant?🤷🏻‍♀️It's that payment had already been made, otherwise we would have walked out straight away. Tables not clean, as were the grubby shirts of some staff.

Very nice staff. And very tasty prepared products. Everything warm and freshly prepared.

The store itself doesn't look that good. Unfortunately, service takes a while, but the food is well prepared.

Subterranean in the cleanliness of the dining area, I have never seen anything like that in a burger joint. The food was Burger King-appropriate.

We went to Burger King on a Tuesday. There were about 10 people in the restaurant, four of them behind the counter. I don't have the slightest idea why Burger King is considered a fast food restaurant. This BK is the lamest I've ever experienced. While we waited for our order, we seriously considered using a pizza service to help us transition. However, my friend didn't feel like pizza. (He is sometimes a bit inflexible and stubborn.) While we were waiting, we noticed that there was a fairly large puddle of cola in front of the counter. We pointed out twice that someone could slip. No reaction. It probably only gets interesting when someone with a tablet does a freestyle at the bar.

Burgers were lukewarm why. Tables not clean

The food is just as usual, but the service is terrible. The staff almost fell asleep at work and we had to wait for almost half an hour because the mechanics of a cash register were jammed and the person in charge preferred to "tinker" with it for an incredibly long time instead of opening another cash register, which he ultimately had to do anyway. The rightly growing impatience of the customers was consistently ignored. Not a word of regret. You had the feeling that you were disturbing the cozy craft activity with your purchase intention and were treated accordingly unfriendly. I'd rather go to the competition across the street. Not much better, but at least much faster.

The slowest Burger King I know! I've been waiting for 45 minutes now. in the drive-in so that I can get my turn!

Food always arrives cold. although it is only 1 km away. I'm surprised this juice shop isn't closing.

Staff overwhelmed even though there were hardly any customers there

Unfortunately the entire restaurant was cold. All customers sat wearing thick jackets, even the employees. I strongly suspect that the heating was broken when I visited. Then I ate in the car even though I wanted to eat in the restaurant.

I don't know why, I think it was the lack of temperature, but the cheese on my burger didn't melt. The cheese on my burger was processed cheese... This has really never happened to me before. This was by far the most disgusting visit I have ever had to Burger King.

Bad, worse… BurgerKing. ZERO STARS Absolute catastrophe… Waiting time about 30 minutes in the drive-in. Nothing going on, but due to the incompetence of all employees, the timing was pretty out of control. Change was calculated incorrectly, goods were not complete... just stunned. And goodbye... we won't be coming back...

Extremely slow service, so the line in the drive was forever long. After waiting forever on the intercom, I was only able to read the information that tortilla products were not available in this Burger King. Couldn't this have been pointed out somewhere up front? Please more information Please employ trained staff quickly so that the term “fast food” has legitimacy

After a long time I treated myself to a plant based Whopper. Unfortunately this time it was absolutely tasteless. I couldn't even taste the typical grilled taste. Should this be the new fluffy recipe??? I was super disappointed. Also that although there was a lot of staff there on Saturday, none of them had to wear gloves. Not even the kitchen staff. I felt different then, but well... Maybe I'm not used to fast food anymore🤷Unfortunately, the glass walls between the benches were also covered in prints. Luckily the food was ready quickly. It's just a shame that I didn't taste any of it😭The chilli cheese burger, on the other hand, was good as always. Where can I get a plant-based burger with flavor soon? 🤔🍔It's a shame about the money

Ordered food for the second time but never arrived. I am very dissatisfied And if the food was poor, it was cold or half of it was missing

I was alone in the drive-thru at 2 p.m. on a Sunday and had to wait 15 minutes to even be able to order. Now I'm waiting another 15 minutes for the order...

Nicely furnished and very courteous staff. Special requests are also accepted here.

You can't have to wait over an hour for your food

Food was okay but I noticed that someone gave their burger back because it was cold! Ambiance is OK and service took a little long but it was still within the time frame

The store is just bad, the staff is unfriendly/doesn't understand anything, the tables, the floor, the tray, the trolley is full, dirty, and the food is extremely long, and then it's still cold!!! Then you'd better go to McDonald's!!!

Typical of a fast food shop, here you can take away or eat in quickly. The cleanliness is a 4 out of 5, although the employees regularly go through and clean. This could also be due to the customers. Unfortunately, friendly service is only 4 out of 5 points. The later the evening, the less attention is paid to friendliness. But to be honest, I don't care because I just want to eat burgers and can't enjoy the great service like in a 3 star restaurant. The food has always been good so far. The speed at the drive in is quite good so far. It takes a little longer on the weekend but it's good overall.

Food was served cold. Employees were more than listless at work, even though the store had just opened (10:17). I have no idea what's going wrong... Better go to McDonald's opposite.

Food was ok. Unfortunately, the cleanliness of the tables and chairs leaves a lot to be desired.

You have to wait 20 minutes for 2 burgers + onion rings. Great "fast" food Next time I'd rather go back to McDonald's. There were no napkins either. Simply underground

So the Baywatch slow-motion shots are faster than the service here...

Ordered via Lieferando and the food never arrived. No one answers the phone in the restaurant itself.

Sorry but don't order there! We placed our order online yesterday at 12:32 p.m. and it said our food should arrive at 1:07 p.m. Then we called there. We were ignored until someone answered and then of course we were told the driver was in a traffic jam (supposedly because of an accident). Then we called again after 20 minutes, driver still in traffic. Just don't order there. You should close the shop or, if necessary, hire better staff + 2-3 suppliers.

Abnormally cheeky waiting times. 1 hour + Digga is closing this branch, which will only damage the image of the franchise.

Where should I start: 1. Had to wait 45 minutes for our food because the employees work very slowly. 2. There were a lot of people getting used to the atmosphere, I felt really uncomfortable, I would recommend the McDonalds one street further. 3. The tablets were contaminated with a certain substance (I don't want to know what it was). The food didn't even meet Burger King standards. Unfortunately, the bacon on my Bacon King XXL burger was already cold and therefore no longer tasted like bacon The fries were okay, but I also tasted better. My Crispy Chicken was without chicken. The toilet experience wasn't there either, I'm really the type of person who can go to the toilet anywhere, but not in this Burger King. When you ordered something, you felt like you were disturbing the staff. So all in all, one of the most dramatic experiences I had in my youth. Not recommended at all due to the company that took a bit of getting used to and the circumstances described above. The McDonalds one street further is the much better alternative

A BK like any other. With drive-in.

Everything bad. Better to go to McDonalds opposite.

Avoid, very poor customer service, slow. Don't stop at this fast food restaurant.

If I could 0 stars, I ordered something to eat at 1:25 p.m. 3x nuggets burgers and 1 cheeseburger I've been waiting for 2 hours and an hour ago they told me it would be there in 10 minutes. Calls are ignored and no one answers them. Very very unprofessional Burger King team, never again!!!!. Above all, it says guaranteed delivery time 2:17 p.m. and we have 3:30 p.m., how can it take over 2 hours for 4 basic burgers!!!!!!!!!!!!.

Had dinner yesterday after the concert. We decided against McDonalds. Was a mistake. Staff unfriendly and listless. Waited for and burgers were cold. Every table on the upper floor was full of rubbish. The last of the shops.

One like all of them, but there was probably a lot of furniture missing downstairs

I was aware beforehand that fast food wasn't the best food, but the fact that it was so disgusting and unhygienic was actually new to me. The burgers were of good quality and the hygiene standards were at the lowest level. Eating on site was the worst decision and the highlight came at night in the toilet at home. I would recommend anyone who cares about their health to stay away from this store.

The long chili cheese burgers were okay. The fries with the chili cheese sauce didn't work at all. You couldn't taste the cheese at all because the chilies were way too acidic and the fries were not only not in the deep fryer long enough, but also extremely mushy due to the liquid in the sauce. :-( The service was okay and the order was ready quickly. The ambience was so-so, some tables had not been wiped after the last guests and it was unpleasantly loud.

I also like to eat long chilli cheeseburgers there 😋 only today we had to wait a long time. Were understaffed, but the food made up for it

Disaster. Waited 20 minutes for a burger. After escalation at the checkout, it was delivered after another 10 minutes. Asked for redress, received none. Incredible store. Never again!

Everything is fine so far, can't complain. The food was good, as usual. Service was friendly and the food was ready quite quickly. Were in the restaurant and not on the drive

As always, you order in the drive where you wait for 20 minutes even though there is only one car in front of you which is unbearable, unpack something at home that does NOT correspond to the order. I'm not even talking about the missing mayo anymore. That's standard that it's missing even though you ordered twice in the Hope there is at least one in there 👍🏻👍🏻👍🏻 like 90% of the time this branch is a disaster

Wrong burgers, long waiting times, not enough employees. The owner fills his pockets and the poor, few employees have to work hard. The store is a major disaster.

Went there and wanted to order something at the ordering machine, the floor there was sticky and black. Then we waited a long time for our order. We ate two burgers in the meantime until our friends' orders were ready. We then put our trash on the tray cart since there are no trash cans in this store. The employee then complains to us that we should throw our garbage and the garbage can in the front area. We didn't look anywhere and there wasn't a trash can! Then we wanted to go out, the employee shouted something after us and then we went back in and discussed with him that we were so polite and wanted to throw away the garbage. Then we pointed out to him that we don't get anything dirty and that he should clean the tables and floor. He says that he is not responsible for the cleanliness. And he won't clean anything in this store.

It's good and the staff is good

It was tasty again. You still need to work on the cleanliness...

Whoever is responsible for the roster or workforce. Hire more people and relieve the burden on the employees you have. Drive in is a disaster. But that's not the fault of the people who already have to do 5 positions at the same time. Respect to the people for staying so cool at the counter.

I ordered food from BK today at 8 p.m. that was supposed to be there at 9 p.m., now I'm still sitting at 11:47 p.m. waiting for the food to be delivered that I've already paid for. I've also tried to call there several times but I'm just pushed away. I will NEVER order or eat there AGAIN. Thanks for nothing

Today around 9 p.m. I was at Burger King and an employee was totally rude and rude to me for no reason, he was probably having a bad day, he didn't have any names on his shirt but he was 100% Indian or Pakistani

A normal fast food restaurant with nice service.

I ordered on August 9th at 10:44 p.m. Should be delivered at 11:30 p.m. Now it's August 10th (00:15) and the food just hasn't been delivered... Thanks for nothing 👍 Last time I ordered there!!!

It would be nice for children to play, but it's good. Otherwise like everyone else.

Could it be that you sell raw meat?? I've had that feeling twice and two friends of mine also have the same opinion

Hands off! So with all the love, don't order here. Order placed at 10:30 p.m., scheduled for delivery at 11:15 p.m. At 12:20 a.m. the call said it would take another 1-2 hours and whether we wanted to cancel. Any lack of understanding was simply answered with “don’t be mad, we’re only human.” Not to be mad? After the delivery should have been yours for an hour, the call comes and the customer is supposed to respond with thanks and kisses or how exactly is that imagined? We have decided to cancel and Lieferando says delivered? After calling the number again, they said he was just the driver and that we should deal with Lieferando or the boss. A rogue who thinks that the order might have been used by themselves? Or could there be fraud here? hands off

Incredibly long waiting times even though it's not full. Hardly anything is going on, but the employees here can't get anything sorted. impertinence.

Unfriendly employee at the Drive Inn refuses to give the free Whopper extra on Whopper Day in the most outrageous manner. Customer satisfaction is probably a very small priority here. Today 5:20 p.m. at work dyed blonde hair!

I waited over 30 minutes for a small menu and the employees were incredibly unfriendly

We do not take back reusable cups (recups) that were issued by another BK branch. When referring to the regulations for Recup, the restaurant management became unfriendly.

Just bad, employees don't speak German, long waiting times and queues and the atmosphere is disgusting.

I received what I ordered or missing part of the order is not the first time