McDonald's in Oberhausen

What actually happened here? I'm not from here, but because of the locations in the area you always end up here and have known the branch for many years. You order at the self-service counter and wait for ages. You can safely leave out the screen that says it's being prepared/ready for collection, it will print everything as ready pretty quickly anyway, even if you can wait another 5 minutes+. If it takes too long you should listen. Recently a receipt was obviously lost because it was only "found" when asked. But no reason to lie to the customer and say it will take a moment. In total it was almost a quarter of an hour. The store now seems constantly dirty, but you can't see anyone in the store because the employees behind the counter are already overwhelmed. The seating area upstairs is almost always closed, even if the shop downstairs is full. You can generally pick it up yourself, because if you choose table service, no one here will care. The signs at the self-service counters are always missing and if you choose service anyway, you will notice later when the people at the counter call your number through the store (it will have long since disappeared from the screen)... And now there are errors in orders. Sometimes the products are not the way you know them or you simply have different drinks (e.g. I order a Diet Coke and get an iced tea). At least the food is always hot since everything seems to come fresh from the kitchen. I hope that things will change for the better here in the future, because that's how it normally is and you wouldn't drive there again...

Worst McDonald's I've ever been to. You order via the app, enter the table number and the staff stands with four people behind the counter, doesn't move an inch and just shouts the table number so that you should pick it up yourself. After looking around a lot, I also noticed that the table displays at the ordering terminals had been taken away... Here you don't want to bring food to the customer. I won't say anything about the friendliness of the staff. This branch really makes you lose your desire for McDonalds

I think the bosses should be more friendly after 10 minutes to pay, he replies anyway. When I was full, I still understood it, but it was empty

waited for an order for more than 20 minutes, not enough staff...

Waited 30 minutes for 9 nuggets and they were cold.

There are McDonald's restaurants that are much better and cleaner

By far the worst place there is. Waiting times are beyond belief. Employees (usually just one) are completely overwhelmed and rude. Absolutely not recommended for this popular and well-known fast food restaurant. The best recommendation I can give is to avoid this dump.

Been back for a long time, got 5 items: drink, fries, double chili cheese, McRib and an ice cream. 2 out of 5 products were defective. Wrong and cold burger, fries without salt. A 40% reject rate is really bad. Of course I only noticed it at home. I also ate there again, I really like the taste of the food but the prices are so high these days. I also know that McD is not solely responsible for this, but you really can't afford that often.

Not recommended! I went to this McDonald's yesterday with a friend. We ordered at a digital ordering terminal and then went to the checkout to pay. Despite a long wait and repeated inquiries, we were ignored and then treated unkindly. Worst part: Both my girlfriend and I couldn't tolerate the food - we felt very sick for two days afterwards and basically had food poisoning. Absolutely unacceptable!

Toilet and store are clean so far. But it all took a really long time.

Miserable and unfriendly staff, no seating options for babies and the changing table in the toilet is half collapsed. Very unhygienic never visit Mc Donalds again!!!

Waited 20 minutes for the food, the display was broken, then half of the food was cold, no trays, no straws, no napkins and everything was littered and dirty everywhere. Please and thank you are already too much.

The worst McDonalds we have ever visited. Desolate environment and cold food. Logically it is quiet around dinner time.

Staff seemed disorganized. Long wait and in the end MY receipt was taken from me, I thought to check if it was my order and then he throws it away and refuses to give me MY receipt back. “He must destroy them.” Never experienced this before, rude and unprofessional.

Well, it's a McDonalds, you know what to expect in terms of food, nothing spectacular or anything. The inside is a pretty neat location, it is cleaned regularly and there are plenty of seats.

Unfortunately I actually have to give it 1 star. Not even that is deserved. In addition to a preparation time of 40 minutes, a dirty restaurant, cold burgers and an incompetent and unfriendly branch management who can't even read completely but encourages the staff to pack properly, in the end I'm happy that none of my children had to go to the toilet. A successful joy for the children, perhaps they are now healed too.

Once and never again. The checkout operator couldn't say please or thank you and I had to read the amount I was supposed to pay from the cash register myself. After paying, wait about 25 minutes for the food (quick service restaurants are different). But there is still one positive point, the food was still warm and complete when I ordered, since I had to wait so long I could see that many guests came back because something had been forgotten.

Please check your order in the bag immediately because something is always missing 😡

The entrance to the top was locked even though it was obviously full! The employee neither greets nor even acknowledges a glance. In addition, there is no WiFi there... Guys, it's 2025!!!

The ice cream machine for Mac Flurry, milkshakes and more was unfortunately broken on December 30th, 2019 in Oberhausen, Mülheimer Straße. That can always happen. When I asked if they could give me a free cinnamon cake instead, the answer was no?! You have to accept it. But otherwise: this branch was pretty well structured that evening.

So this stay was really wild. First of all, you had to wait at least 15 minutes before you could pay for your order in cash at the counter because the store was simply overcrowded. There were far too few staff. The staff was also visibly stressed to the maximum. Then another 15 minutes were added to prepare the order. When we arrived at the table, the "M" burger had slipped and a slice of cheese was lying loose in the packaging. But since we had already waited a good 30 minutes beforehand, complaining wasn't an option for me. The ambience on the upper floor is a 5/5. Very stylish and cozy.

Very unfriendly staff, dirty shop

They wanted to tell me again that ordering was only possible at the terminal, why and above all for what purpose, there was nothing going on in the store which doesn't justify such behavior to the customer... Remember, you live on our money, not we on yours ...

To be honest, I come in there and all I see is oily eyes and incompetent staff who don't even serve you at the checkout, every staff member looks at me but keeps walking past and doing something else. Everyone is overwhelmed and not cut out for the job. Anyway, it's a joke that they have completely closed the upper dining area since Corna was there and haven't reopened it, probably because they don't feel like working. I'm surprised how the store can still survive.

We weren't served here after 7 minutes at the drive in (first the only car, then the first of several cars). I then drove up to see what was going on and was then told to order at the order counter (where we waited 7 minutes). This was pointed out to us and we were told that the guy in charge had done something else and is now back, we have to get in line again.

Ordered Diet Coke today, January 12, 2025. It tasted extremely like mold, maybe clean the system. It ended up straight in the trash can. Found in bigmac nugget, strange. Sometimes the meat (beef) has some kind of spice on it (super tasty). Sometimes without, mmhhh.

We waited 30 minutes until we could order food because no employee came.

We ordered at the drive-thru today and a burger was forgotten, we only noticed this when we got home. It's a shame about the money...

Ordered 20 nuggets... got 2 hamburgers, noticed too late due to time stress...

Hello dear management or branch management, on December 30th. I was in the branch in the evening. What I found out was that there were only male employees there and there was a young lady working there who was cleaning the whole time. I can't comment on the division of work, I don't know it and it's not important in this case either. The male employees are also good employees, they actually work quickly and are friendly. The problem is the constellation of employees. When these male employees work together, mutual sympathies are so high that they call each other like big brother is called in Turkish. As a result, the employees' euphoria grows so strong that they even start giving the lady inappropriate comments and looks out of whim. You shouldn't blame the employees, because it's due to the wrong employee planning by the final management. The employees haven't just been there since yesterday and things like this have to be regulated by management. When I'm at it, I don't even go to the McDonald's at Aqua Park anymore, because when the branch is full I ride my e-bike through the drive. It's allowed at one branch and not at the other, it all depends. whether I am likeable in the eyes of the management or not. It said only vehicles with motors, ok I have a bike with a motor????? None of this is possible - the old saying that the customer is king has been forgotten and the employees themselves decide how the customer is treated. Since I didn't have a lock that day, I would have expected a solution from the management (as a regular customer) and next time I would have accepted the branch management's rule, but not like that. If you would like, I can take over the management of both branches in order to get back on track so that in the future I can again have the feeling that I, as a customer, come first. But with this working concept everyone sets their own rules, that doesn't work. Best regards

The night I ate at this place with my friends and said some very entertaining jokes, I was thrown into some sort of fight club setting behind the scenes and received a few painful blows. It's ok if you can ignore rats in your food :)

The floor was sticky and the tables weren't clean either. The restaurant was not well attended at the time.

The classic again! Ordered at McDrive and only noticed at home that 2 burgers were missing. Gave away €12 to McDonalds. Too bad.

You don't expect too much when you go to McDonald's, but a certain level of cleanliness, just a little bit, kind of. The shop was empty, there were 6 other people there next to us and 20 of the 25 tables were full of rubbish, but the tray trolleys were also overfilled, so even if you wanted to, you couldn't put anything there. There was an old apple kitche on a table and the floor was littered with old chips and nuggets.

Actually a normal McDonald's restaurant. So far I've been happy here too. But not today. I was there with my two grandchildren. The restaurant wasn't exactly clean today. The tables were not cleaned. The crumbs from our predecessors were still there. Not just on our table. We had a menu and two happy meals. When we wanted to eat at the table, a drink was missing. Then the children looked for their ketchup and mayonnaise. These were also missing from my menu. Complained again and picked it up. For this day I can say we got the missing things.

Update 12/18/24 Nuggets max. lukewarm, which makes the breading sticky. Fries are a bit older. Burger okay - seems to lack BBQ sauce, the McRib is dry. Instead of the apple turnover there was a chocolate... that was nothing at all. As a corporate you were good at the location. Not anymore. To be honest, a 25 minute wait at the drive is too long. Then wait another 5 to 10 minutes until the order came, out of 20 nuggets more than half were old and at most lukewarm. That was nothing, unfortunately everything else in the area was already closed.

Usual McDoof, very crowded on weekends (Saturday evenings) because of the party mile.

I never recommend someone to order there, they don't understand a single word and send you away because they are too incompetent to do their job, go to any McDonald's except here, I recommend that everyone orders are simply pushed away without processing them

Had a great meal, I tried rösti and it was tasty We requested table service but we didn't get it

Well, it's a real disaster here this morning! Hardly visited (we are the only customers) and yet we have to wait 5 minutes before someone feels called to serve us.

McDonald's is McDonald's. You have to be hungry for it.

The man who served me at the checkout this evening was very friendly. I didn't have to wait long for my food either.

Once again I had to wait far too long at the Mc Drive counter, even though I was the only one there, only to find out that something was missing once again. The rest of it was slammed together and cold. That was it for me with this branch.

Such nice employees Good services

I ordered a double chicken burger and got a single and the lady at the checkout said I could have one quickly

Not one of the better McDonalds.

Went there for the first time today before a concert. Toilets were catastrophic, tables were all dirty and littered, the upper area was closed and the bottom was packed. The employees were completely overwhelmed... so next time we'll go over to Burger King and try it there.

Phew, I decided against writing a review for a long time, but after having had incredibly bad experiences three times on Saturday nights, there's no other way. The store is an absolute dump / the service is terrible!!! As I said, here I'm only referring to a visit on the weekend at night (where there's not much going on)... in MC Drive you wait up to 20 minutes even though there's nothing going on until you can finally order something. As an example, you order 3 cheeseburgers WITHOUT cucumbers and get 3 cheeseburgers WITH cucumbers that look like you've already thrown them up three times. Love for food definitely looks different... When I asked the service company, they apologized for the bad experience, but that was no compensation recommend avoiding this place :)

Overall a very small shop. The parking lot is somehow blocked and you have to use the McDrive lane to get to the store. Toilets without toilet paper, sinks without soap. Thank God we only had coffee. You almost have to be afraid of catching something when people can't wash their hands after using the toilet and then sit down at the table to eat.

I think that the staff was drunk…burger was just”thrown” into the box. Like “build it by yourself”. I don’t know what to think about this

The staff is unfriendly I orderd two cappuccino the old lady put only foam of milk

Food was cold, things were forgotten or given incorrectly. I had to wait ONE hour for this 💀

I'm giving zero stars because the delivery didn't come even though I waited over an hour. Afterwards, it said food had been delivered, but that wasn't the case.

A strange part of this shop. The parking spaces are on the side so you have to use the Mac drive. A single toilet for women, not nice. I personally didn't like it. Just got a coffee ☕️

Oh God, what happened here? 😟 I haven't been here for a long time and a lot has changed. I'm totally shocked and will definitely avoid this branch in the future. Employees are totally overwhelmed! Everything is completely dirty. You have to clean tables yourself. Toilets not usable! So far, no order, whether we eat there or take away, has ever been complete or error-free, such as: B. I also order an apple turnover, but ALWAYS get another one 🙈 I could write a lot more, but nothing seems to be changed anyway. Let's see how long the store lasts...

Everything sticks. Dirty tables, floor is totally slippery. A mess. An older man collects, prepares and brings the food to the table.

I don't know what's worse, that you nibble off half of the label on a peach yoghurt bag you've bought with the date and time it was prepared and until when it can be consumed and you only tear it off halfway and you can still see the date. I didn't pay attention to it at first, but after consuming it I had stomach cramps 2 hours later. Then I looked at the packaging and noticed that we had something on it 1 day later than the date. If you're going to fool people and give out goods that are no longer suitable for consumption, then cut the crap off completely!!! . But that just shows how stupid some people really are. But the greater impudence is that I looked in vain for the receipt in the bag, only it was probably (intentionally) not included because otherwise I would have black and white proof of the purchase of the rotten goods. This is a systematic rip-off and rip-off, because even at the drive-in, food is literally thrown into the car. The main thing is that you piss off quickly so that you can't even see if everything is complete or in order. In the past it has happened that things were missing even though they were ordered then you drive and you only notice it when you get home. I would have liked to report this, but I have the obligation to provide proof and without a receipt, it's stupid and I'm just too stupid to sacrifice my time for such brainless staff

With the dirtiest McDonald's Toilets are a disaster

One of the most disgusting toilets I've ever seen, with a layer of dust proving they haven't been thoroughly cleaned in years. The entire establishment is filthy regardless, but the toilets really took the cake. Food & service was decent like any McDonald's.

So far OK here. Food could be hotter.

Metal in the cheeseburger and helpless employees. One visit too many

The food is good and the staff is well prepared for the Friday evening rush. Unfortunately no one had time to tidy up and clean the tables...

I was only at the McDrive counter. The service was good, short waiting time. The McSmart menu for €5.99 wasn't anything special here. The cheeseburger was less topped and drier. But that has always been the case here. That's why I rarely go to this McDonald's. The burgers at Heifeskamp in MH are better

When there is a big rush, employees are easily overwhelmed.

The worst McDonald's in Oberhausen, super dirty, unfriendly employees, cold food, no way to get the food to the table. Please avoid this McDonald’s

Sorry, but if you want money, you have to do something for it. And that throughout the entire opening hours.

The guy who took our order was very kind and helpfull! Burger was good also

Good place to enjoy time and food together or alone

Takes far too long, fast food not here

Incredibly bad service. We wanted to redeem a voucher at McDrive using the app. According to the employee, the code was not valid. Then we drove up to the window and I created the voucher code in front of the employee. We could hear "The voucher doesn't work" the whole time. Is it our job as a customer to solve this problem? It is the employee's job to find a solution to redeem the voucher. I find it difficult to imagine that there is no option for this on the cash register system. We then left again without food.

Again with breakfast and the burgers are freshly prepared. Class

40 minutes waiting for two coffees and a muffin. Avoid

Disaster, I've never been to a McDonalds so dirty and disorganized. There wasn't much going on, but you still have to wait over 50 minutes!!! waiting for his food. When you ask (what you do after this time) you only get annoyed answers. I'm surprised that the store is holding up like this. Once and never again!!

Waited 45 minutes for a small menu… Employees totally overwhelmed... Toilets dirty and disgusting

Every time it's the same, something is always missing from the order & today it gave me the last bit to write this review. Paid 33 euros, in the end the nasty surprise at home...everything in the bags was wrong. 3 cheeseburgers that had special wishes with stickers, 2 fries & chicken burgers. Although a lot more and completely different things were ordered. I will never visit this restaurant again

The food was fresh and still hot! Friendly staff. Very clean, especially the sanitary area!

That's okay, it could be cleaner

Very bad service. You are looked at several times but no one comes to the checkout after 15 minutes!!! Everything is done (chips packed in bags that are cold after 10 minutes anyway but the main thing is to prepare) just not the cash register! The store wasn't even full! After standing there for 15 minutes we gave up and left the store! Never again !!!!

Very bad service, ordering machines are very stuck, there is no table service either, you had to wait more than 10 minutes to order even though there was nothing going on, nuggets weren't fresh either, toilets weren't clean, soap was also empty

Ms. Bakir has been very, very friendly to her guests for 20 years. That's why I asked her for her name to honor this.

This McDonalds is definitely not recommended - no planning or structure in the processes. Table service orders are simply ignored and not processed. The order of numbers is not followed - everyone just does what they like about the order. There is no teamwork! Everyone completes their order alone or simply takes the burgers/fries etc. down from the tray for their colleagues. Really poorly staffed and personnel planning needs significant optimization in terms of German and English language as well as in the process planning of what needs to be done and when. Today we had to wait 50(!) minutes for our order. Some of the burgers and fries were cold. A refund was refused because the order was no longer in the system after the first request due to the half hour wait. The Happy Meal book was rejected at the first attempt, but we would have gotten something. We just didn't want a toy - when we asked the branch manager what the problem was with exchanging it, we were told: "It's too much work to get them out of the warehouse now." I wouldn't recommend visiting here!!!!

Almost everything was great. The food was great. The service was friendly and accommodating. The side dish (mac and cheese) was unfortunately very small. Even though you order them separately. And the background music didn't fit at all and was repeated twice during the meal. But still gladly again

Well, people won't be talking loudly behind the counter in German as if they were on vacation abroad

Ordered two cheeseburgers and two hamburgers. Arrived home and realized there were only two hamburgers in there. Thanks for nothing McDonalds. Children were completely unhappy. To all: Always check the bags! Apparently people work here who don't know what goes into the bags.

The worst McDonald's I've visited. Long wait!!! Nothing works in McDrive, the people are incompetent and unfriendly, I can't explain why it still exists. Better visit the McDonalds at BERO.

The food as always, that's the advantage of McDonald's: you know beforehand what it tastes like. Unfortunately, despite pre-ordering (using the app), we had to wait quite a long time.

I ordered a double Big Mac 3 times in the MC drive and got it 3 times normally. It wasn't until I got home that I realized it was really a joke

The meal was okay. The service staff were nice, but the cleanliness left a lot to be desired, which is due to the careless customers.

Already ordered many times. Something is always missing. Constantly disappointed. I prefer to go to Heifeskamp, ​​the staff there is at least competent so far and they're open 24/7! To the burger in hand: I ordered a Double Big Mac Bacon TS. I'm pretty sure that a "double" version has twice as much meat on it or something. I could be wrong too. The other burger: From a buddy, there was simply nothing on it on the top bun floor LOL 😂 He then improvised with his nuggets 🤣 Well, wouldn't recommend. Do yourself a favor and go to another branch if possible or, best of all, skip the mcces experience completely. 😘

Little Mc, I can't say anything about the atmosphere, we were alone. Excellent food and friendly staff. So you can feel free to drop by there to grab a bite to eat or pick it up.

I'll just mention a few facts here There were too few parking/seating spaces. It was way too narrow It honestly stunk Not the perfect place for a Mc Order was ready quickly Staff quite friendly

Employee at the drive in was very nice :)

So McDonald's is okay even with a playground but always packed except early in the morning, all other times you have to wait at least 10 minutes and I only ordered a drink but it took 15 minutes

First I am told that I should pay at the second counter and then, as a woman, I should drive backwards because it would be the first counter. When I asked him to take the money and settle it at the cash register, he said no. I backed up to pay and he brought the product to the register. I strongly recommend customer service training!!!!! Simply discriminatory as a woman!

Very very slow! Rude and cold food! Never ever!

We ordered drive-thru today. When we ordered we were not given a burger. When I got home we noticed it. I called there immediately. The manager on the phone was very friendly and called up my order and apologized for not including the bug. We were there and got the freshly prepared burger. Great service and my problem was solved quickly.

Ordered vegetarian and got everything with meat. Really great, 16 euros for the bin, thank you too

Such a customer is happy with zero, they could be happy with one star, my order was too complicated for two things, it's not difficult to be MC flurry, everything is on the order list

Today again at Macce's breakfast and thanks to Sarah and Javid, they rock the branch. Sarah and Yvi are the best kitchen specialists ever and Javid is a competent shift leader, thank you. Your regular customer Siggi

Were there around midnight. Almost 20 people were waiting for their food (to take away). The service was completely overwhelmed and visibly annoyed. After almost 40 minutes we finally got the food only to find out that half of it wasn't what was ordered (it was ordered from the machine)