McDonald's in Oberhausen

Waited forever and felt like a thousand people who ordered later got ahead

Yeah, waited at least 30 minutes and ayris don't give you anything

Long wait times, but super clean restrooms.

McDonald's near Centro. Food is typical of McDonald's, but with hot food and no soggy fries, which is definitely a plus. However, you should know when events are taking place and plan for a bit more staff. I think you were very thinly staffed that evening, which is why there were extreme wait times.

It was an absolute disaster. We ordered and had to wait a full 30 minutes for our food. The burgers were thrown together very carelessly. The staff was obviously overwhelmed and reacted very irritably when asked for our order. So, stay away from this place.

everything is very bad and for a very long time it is very stuffy inside, you can feel sick and dizzy after 10 minutes of being there

It was very busy at the McDrive and inside. It was disorganized and hectic. Some people who came after me got their orders first, even though I only ordered nuggets and a drink. I had to wait more than 15 minutes after ordering before I could take my food.

It's pretty sad when you wait an hour for your food and it still isn't ready. Even if it was a bit busy, it still doesn't justify the wait. We asked for our money back and left.

For a McDonald's, that's the lowest of the low! Waiting over 40 minutes for a meal on a weekday! The service seems overwhelmed and stressed. You should leave plenty of time... in a fast-food restaurant.

Absolutely terrible. The bearded teenager behind the counter was unfriendly. 05/29/2025 4:50 PM.

Visited on May 25th before the musical, highly recommended! IMPORTANT: Parking disc!!! We were at the McDonald's near the Musical Theater on May 25th from approximately 5:00 PM to 6:15 PM and were very satisfied overall! The store was clean, tidy, and the staff extremely friendly. Particularly worth mentioning is one employee who was tirelessly on the go; he felt like he walked 50,000 steps a day... He was so incredibly cheerful and friendly. It was impressive to see how well the team worked together. The only criticism: The accessible restroom was locked, and unfortunately, there was no information on how to get it opened. For someone who relies on it, that was very unfortunate. Afterwards, however, someone approached us, apologized, and explained how it was handled. We found that very friendly and thoughtful. A great McDonald's, ideal before a musical. Our clear recommendation!

Unfortunately, it's very slow, and things are often forgotten (e.g., dips). Edit: After almost a year, it's gotten even slower, so I've adjusted the rating to 1 star. Waiting 10 minutes for two burgers is really exhausting, annoying, and unfortunately has nothing to do with fast food anymore.

I grew up with McDonald's since the late 70s... the Big Mac has been with me for over 40 years... I love it... ⭐️⭐️⭐️⭐️⭐️

Parking rip-off, parking disc not displayed, 45.- Hello? Parking disc at McColl's? Better go somewhere else!

I have not experienced anything so outrageously disgusting in a long time. The staff do "almost" nothing and what they do is simply bad! Disgusting food, you can't hold your burger because they throw the sauces around, the cars are overflowing with rubbish, every table is completely smeared and dirty, for several hours they definitely didn't tidy up at all!!! And then it's apparently compulsory to use a parking disc because otherwise you'll get a 45 euro ticket because that's what private property wants, whereas the law in Germany is only 20. Thanks for the stay!!! Never again! Many more reviews like this will follow in the next few days.

It would be easier if you didn't have to order at the terminal... Everything was as usual. The staff were stubborn and rude and still insisted on ordering at the terminal, even though the store was "empty"!!! Who orders something like that?

Apart from the completely pissed-off men's toilets, all in all good. There is a bit of a problem with the general cleanliness. Restaurant management is required here.

Even though everything was empty, I had to wait 25 minutes for a chicken burger. Never again!!!!

Absolute rip-off. We had barely been there for five minutes and there was a note hanging on the car with a €45 fine for parking without a parking disc. The location is no longer visited. It's better to park for free in the Centro and eat there. Of course I will take legal action against it because the executing agency is a private company.

RIP-OFF! Food and service was great. However, if you don't place a parking disc in the parking lot and are checked, it costs € 45! This price is absolutely disproportionate and it is completely outrageous!!

We were passing through here The slide house outside is difficult to access for smaller children and too difficult to access if an adult needs to get one out... It could have been built differently

Order is simply canceled exactly at the time of actual delivery

Really bad service, my car was doused with coke by an employee in the drive-in. In the store, it was very difficult to understand each other due to the constant loudness, there were rats and cockatoos running through the kitchen, there was hair in my burger and a caterpillar in my salad. The employees didn't wear gloves or hairnets. We had to wait for 2 hours for our food and when it was ready, after a lot of discussion, we couldn't enjoy it because of the constant shouting from the employees. Due to these disgusting conditions, I won't go to this McDonald's enter more!!!

Yes definitely, I was there with my grandson and I have to say the young man at the checkout was just great. Very patient with the children, something I have never seen anywhere else, I can only recommend it.

Everything as usual, just McDonald’s 🫶

Especially the McRib, Double Chili Cheese and Quarter Pounder are the best burgers!

DANGER !! RIP-OFF!!! The parking space in front of the MC Donalds was rented to PRS GmbH, and if you forget the parking disc... it costs directly 45€!! ... it's GREAT, the whole center is free parking, no sign of a parking disc... and in front of the MC's you had to make sure that you put the parking disc in... you can tell me what you want!!! They're trying to make sure that someone forgets their parking disc... probably the managing director of MC's also makes money from it?!? ... I wouldn't be surprised ... Stupid business model ... only earn this 45€ from me once!!

I just ordered food when I got home and discovered that half of the order was missing - everyone who works here belongs back to school!

Unfriendly employee! Never again!

Staff, absolutely overwhelmed and unfriendly. After waiting 30 minutes, I asked how far our order was and was stupidly contacted by the site. Another 10 minutes later, a total of 40 minutes after we placed our order, our food arrived. In fact, half of it was missing. So I asked politely again and Zack was again insulted from the side. Once and never again. This has nothing to do with a fast food restaurant and doesn't even deserve a star.

Totally unfriendly, not recommended.

The parking lot is too small and cramped, the restaurant floor is completely dirty, the tables are sticky, and the ice cream is runny when served. The employees seem more annoyed than anything else. This McDonald's is an absolute disaster. Palmer Gastro GmbH should be avoided.

It's dirty everywhere. The staff is unfriendly and incorrect.

Friendly, fast and a very clean shop. 👍

The parking rules and fines are an outrage! For certain reasons we had to stop there and get refreshments at the same time. Unfortunately, the car we had to borrow doesn't have a parking disc. Now the meal didn't cost us €13 but €58 because the fine is €45. A disgrace to his customers 😡😡😡 As a customer you would also have to charge a fine for the smelly and dirty toilet facility...

So this time it was great again. Friendly staff and the food was rel. finished quickly.

After driving to the parking lot, an unpleasant smell hit my nose because they were choosing a septic tank. Long waiting time and no fries in the breakfast offer... I do not recommend it!

It got pretty expensive here: the fries were hot but very pale, the cheeseburgers tasted as expected, the water in a plastic bottle is just expensive... I won't do that to myself again in a hurry.

Today on February 26th, 2025 at around 8:00-8:30 p.m. an older gentleman was distributing food. He was so sweet and super friendly! Thank you that there are such nice people like him!

No ordering at checkout. Instead, discussion with 2 employees standing around outside. App never deleted again. Now drive to the farmer. It's much healthier anyway.

Fries cold. Employees very engaged in chatting

When the store is a bit full.... Bad-tempered employees, dirty tables and half of the orders are wrong... there's probably nothing more to say about it.

Sun.02.02. Absolute disgrace, 40 minutes! Waiting time and zero service or similar for the people who had to wait. Own statement "we are not allowed to say that it could take up to over 30 minutes".

Dirt, noise and excessive demands on the staff, something was missing every time. Tactics?

The dishwasher ran out next to me, the terminal was completely greasy, coupons didn't work again. People are now trying to avoid every visit.

Clean and quick but the blonde at the checkout should go to the kitchen if she's having a bad day today! And I don't think it's a good idea to refuse to allow guests to order at the counter. Not everyone can handle the ordering system! And please clean the toilets!

Now the clientele is rather antisocial, so I feel sorry for the people who have to work here. I hope you get a massive subsidy there otherwise I would never work there. The employees were friendly and the order was quick, but now comes the reason for this bad review: the chicken nuggets tasted like plastic and I don't think that's the fault of the branch but of McDonald's itself. It just tastes cheap and plain These products have now become inedible and therefore far too expensive to throw away.

According to the employees, you can no longer sit at the counter order???

Very bad service. I waited almost an hour for the order and peach employees.

Very bad shop, fast food is a big deal here, you wait over 40 minutes for food and you're totally overwhelmed with work

Even beforehand you felt like you were in great hands. We clarified by phone with an employee whether it would be possible to reserve tables and happy meals for a children's birthday party with 15 children and 2 adults. Everything went smoothly. The tables were set very nicely. Pens, meal slips and craft supplies were provided. The Happy Meals arrived quickly. The place was right next to a play area, a little away from everyday life. This optimally compensated for the closed outdoor play area. Children were all happy, had fun and were fed. Overall it is very clean there despite a rainy Sunday. Even the floor and the toilets. The employees were always helpful and extremely friendly. We would like to thank you very much and would recommend this restaurant again and again!

Waiting outside for a long time to eat.

Super fresh, delicious fries and a burger that almost looked like it was on an advertising poster. In contrast to many other McDonald's, attention seems to be paid to orderly working practices here. Disadvantage: Card payments via mobile phone are not accepted. Only possible to pay in cash or with a (plastic) card.

Only payment with “EC card”? A lunch break with 15 minutes waiting at the drive was given away. There needs to be a sign at the drive entrance, but a printout on DIN A4 is apparently too difficult?

Dirty, waited 30 minutes for the order and card payment was not accepted. Worst McDonalds I have ever entered.

Employees totally unfriendly. Blonde young woman asked her for my drink that was missing from my order and she said she couldn't give it to me. Totally cheeky. Never again. The food didn't taste good either and the store stinks.

Disappointing visit – once and never again Unfortunately, our visit on Saturday evening around 9 p.m. was anything but positive. Despite there being fewer guests in the restaurant, there were numerous deficiencies that made the stay seem uncomfortable and unprofessional. We had ordered food with table service, but were loudly asked from across the restaurant to pick up our own food. This does not match the advertised service. We also didn't get any napkins. When we asked politely, we were greeted with an unfriendly look - such a customer-unfriendly reaction is not acceptable. The food itself was mixed: the meat patties seemed completely unseasoned, which significantly spoiled the enjoyment. What was positive, however, were the curly fries, which were well prepared and had a bright spot in terms of taste. Lacks in hygiene could not be overlooked: the tables and benches were sticky and dirty, and the return trolleys for trays were overflowing. But instead of caring about cleanliness or service, employees stood behind the cash register chatting instead of doing their jobs. Additionally, the musical background was disturbing: within the 30 minutes we were there, the music was constantly changing, and the volume fluctuated every few minutes between unpleasantly loud and barely audible. This seemed chaotic and created an unpleasant atmosphere. All in all, this was a disappointing visit to a branch that we definitely won't be visiting again. Cleanliness, service and professionalism should be urgently reconsidered here.

Food was fresh and nice service from the foreman. Toilets as always and every McDonald's unpleasant smell of urine and not really clean.

McDonald's, but it's delicious.

Nice helpful staff otherwise just MC

Please pay attention to the parking disc!!!

I went to the drive-thru in the evening after work to get something to eat. Don't want to judge, but I don't understand how hard it can be to count to 4. 4 burgers are ordered and 3 arrive. “Check the contents before you drive” How often does it happen that you pack something incorrectly that I, as a guest, have to check whether you can count higher than 3. Honestly always sad and of course not the first time. I don't want to judge anyone, but if I pay 30 euros for food, I expect the meal to be complete. If that's not a solution, then approach the guest somehow. But when I read this I realize that it's not that popular here.

When taking away, I always recommend checking what you order

Everything's great - at peak times you should have more experienced staff - and trainees have no place at this time.

Pay attention to the parking disc. They're just waiting to deduct 45 euros from you. We were there for 10 minutes and someone was already at our car

Nice service. Ordered very quickly.

All burgers without sauce, dry and nothing on it!!! Nobody talks when you arrive! I stood in front of the closed window for 10 minutes. Then the window opens, is thrown and then immediately closed!!! No customer contact!!! Don't get dirty!! Dry burgers! Already said at McD. Wellmann does what they want and MCDs says nothing about it.

Since the ice cream machine was always “broken” the last three times, the branch is not exactly recommended. It's better to drive a little further.

Parking disc, in a McDonald's parking lot... I didn't notice the signs, I was probably looking forward to the food too much. I can now pay €45. Pure rip-off of your own customers. Next time we'd rather eat at the oasis.

Unfriendly service and disrespectful service

Eternal waiting time, in the end wrong food & not as ordered. Just a juice shop!

Extremely unfriendly atmosphere/staff and dirty. The table service displays are dirty or missing and the staff visibly rolls their eyes when they call up the number and realize that table service has been selected. Then the tray is thrown quite carelessly "at your feet" after one of the ladies shuffles up to the table. The culmination is that of course something is missing and if you want to complain about it, the other waitress (cashier, with microphone/headset) will pounce on you as a "reward". When you ask what the unfriendliness is about, you are immediately "shot back" that you yourself "started it" because you complained about the lack of food... So I am aware that this generation has no longer learned "the customer is king" and you don't have to put up with everything, but you should have learned a little friendliness/how to deal with a customer, especially if you're serving in the front row.... I work in the service sector myself and would never do that with customers deal with it... it's a real shame... The branch actually has potential...

Coke was missing, Happy Neal's games were missing, dirty.

I just wanted to have an MC Flurry but as usual the machine hasn't been usable for 3 weeks, I'm freaking out and you can't blame anyone for that. This Mc Flurry would have saved my day in the sense that you can go for a ride Branches right now in Dinslaken or Wesel Guten Hunger.

Very crowded and bad internet. Otherwise ok

Everyone was very friendly and helpful and very clean 👍

A very calm MD. The food here is usually always warm and sometimes even hot. The burgers come well stocked with salad and usually have enough sauce to get your fingers dirty. The table service is always friendly and the food always comes very quickly. When you are here, you should take the parking disc signs seriously.

Gone are the days of walking into a clean branch. Even if it depends on the clientele, the staff has to react. But unfortunately, like almost everywhere, people here practice conflict avoidance. If you have to go to the toilet, it's better to go somewhere else. The food… What you expected, even if what you ordered was in the bag. Here the responsibility for control is passed on to the customer. You don't have to give reasons.

I have never experienced such chaos at a McDonald's. Waiting times of 50 minutes cannot be explained!

I would first like to express my full understanding that a Sunday 9/29/24 at McDonald's can be extremely stressful. I am aware that on such a day there is a high volume of customers and the employees are often under pressure to cope with the rush. It is completely clear to me that there is a lot to do and I have great understanding for that. However, my last visit to the branch was unfortunately not particularly pleasant. I ordered several individual purchases as I was also ordering for friends. I didn't do this to intentionally create more work, but because in my case there was no other way to solve it. If I had the opportunity to combine everything into one order, of course I would have done so. To my dismay, however, I was indirectly criticized for my multiple ordering by the employee who appeared to be the manager of the shift - he was wearing a checked shirt and giving instructions to the other employees. His statement: “We have nothing better to do than create 10 individual orders” was not only exaggerated (it was only 4 orders, not 10), but was also expressed in an inappropriately loud and unfriendly tone. I understand that the workload is high, but as a customer I expect that such frustration is not expressed in front of the guests. In this case, I felt exposed and unwelcome, which shouldn't happen in a chain as large and customer-focused as McDonald's. Instead, I felt guilty because I placed multiple orders, which I find very unfortunate. In addition to my previous experience, as a customer I also had to hear the manager shouting loudly in front of the guests that the employees were not allowed to take breaks. He also complained in an unfriendly tone that an employee was in the toilet for “too long,” even though he had only been gone for two minutes. I find it extremely inappropriate that such internal issues are discussed so loudly and inappropriately in front of customers. Not only does it create an unpleasant atmosphere, but it also raises questions about the work culture in this branch. If employees have to work under such conditions, it understandably affects their motivation and ultimately also their dealings with customers. It is unfortunate to witness something like this as as a customer I now feel that the pressure is being transferred not only to the guests but also to the staff who clearly do not have the opportunity to get adequate rest or basic needs how to fulfill breaks. I'm now wondering how McDonald's views this situation and how the company can ensure that customers are treated with respect even in stressful moments and that employees have their legal rights.

The worst service since I can remember. If you want to ask a question about your order the staff will be rude... Especially the lady with the long curls... she works there as punishment. I was there today and can't recommend it...

We just wanted to order with coupons in the Mc Drive at the Centro Oberhausen/Aquapark. The lady at the counter was completely overwhelmed and couldn't cope at all. We couldn't find a code right away because the app changed and then ordered something else BUT didn't complete the order yet. When we were finally able to call up the code, the lady said: "That doesn't work, she had already completed the order. Go to the counter." Perplexed, we drove up, but we asked nicely again. The lady immediately said rudely: "I've already sent the order, then I have to cancel it. Don't you see what's going on here". We asked to cancel it and she said she would call the shift manager. The window would be slammed shut. End of song, after 15 minutes of waiting we left. Never seen anything so incompetent. You should reconsider the staff!

The branch is very well located on the motorway for a quick snack on the way home.

Look, when I ordered this machine I had to wait 10 minutes for it to arrive. Then I thought to myself, yes, maybe they still have a lot to do, it's okay. Then I had to wait an hour. That's not possible. I still didn't say anything, but the crucial point was when they forgot my toy. That's not possible

Slow service! Tried twice to ask for serviettes as none given, was acknowledged both times but walked away both times as if I wasn't there......very rude! Ordered a Big Mac, no sauce but it came with sauce, decided to eat anyway as I'd only be ignored if I went back to the counter a third time!!! After spending nearly €50, I just found it very poor!!!!

Hello everyone! This is your average McDonalds. Fries are cold and soggy, burgers look like they came from a bin, cola tastes like water and chicken nuggets look like they came from a 3D printer. So everything as usual 🥹

Naughty employees ask you if you have one. You can get a straw and the answer here is no. It's a long wait for a small fries. If you find an mcs near Cologne and ask for a drink with a straw, you'll get it. You should follow their example.

Very friendly staff, food with a short waiting time.

Nice shop, tidy and fast service. Even if the burger is missing, action is taken quickly and easily 👍 The one star deduction comes from a beeping sound that can be heard continuously and the fact that there is a bit of a drag in some places. That is of course a matter of opinion. In summary, a very nice shop, we'll be happy to come back

The German people behind the counter started yelling at me while they were wrong

Closed, a piece of paper hung on the front door, it is not stated for how long and this was also not mentioned on Google Maps, how difficult is this to mention.

Cheers to technology! Terminal didn't work - loading full! You don't need to rate food - everyone knows it and everyone has an opinion about it - I don't like it.

It wasn't very busy but we had to wait almost 30 minutes for our food Nothing was forgotten during the meal, which is definitely a plus

Typical McDonald's. Soft fries, not-so-hot burgers, but nice service on the drive, and the biggest blessing for a hungry person after a concert at almost 1 a.m

Was visiting here from Berlin. The term fast food does not apply to this restaurant, I was almost late for my appointment because I waited a long time for the food. The employees seem very listless, no hello, no goodbye

McDonald's ok, parking lot with these new control services basically puts me off. Threatening customers with penalties is simply no way to deal with it.

If I could, I wouldn't give it a star, the branch is dirty and disgusting & that's what the food looks like. We waited almost an hour for our food, while others who came in and ordered were served much earlier. The old orders are put at the bottom and the new ones at the top, so you have to wait longer and longer. Worst McDonald's I've ever been to, the Drecks branch is closing, there are plenty of other branches nearby that have much more competent and friendly staff than here.!! Caves bad!!

Long waiting time of over half an hour until the order was ready: that has nothing to do with a fast food restaurant. Fries were cold and everything was very dirty, both inside and outside. An extremely poorly run McDonalds. Never there again! Unfortunately you have to give one star, zero would be fair.

Waiting time of 30 minutes in a McDonald's was far too long, and my food was only prepared when I asked. There were probably 30 people waiting in the waiting area, some even for over 45 minutes. Burger was cold too. Don't know if it's due to poor planning or the employees themselves.

The MC D at the Aquapark is a total disaster. Best time to eat there. 11:00 o'clock. Otherwise the employees will be overwhelmed. But I think it's not the attitude but really the lack of staff. Sunday afternoon, the shop was full until the end and I counted a total of 6 employees. I felt sorry for the poor MA. A fast food restaurant then became a slow restaurant. I would have had food quicker in any real restaurant. After 25 minutes, a number of customers were upset. There was a lot missing for most of them. But hey, I got 3 more drinks that I didn't even order. If you are nearby, it is better to walk 50 meters further to the Centro. And if you want to order there with coupons, the internet is a complete disaster there. I (Vodafone) had to go to the door to shop for every coupon. Incomprehensible...