Burger King Oberhausen in Oberhausen

An imposition – outrageous service and poor delivery! I placed an online order late in the afternoon at 5 p.m. The promised delivery time: 30 minutes. But instead of a timely delivery, I had to wait a full 90 minutes - without any response from the restaurant. Neither a call nor a message. Our own attempts to reach the restaurant were also completely unsuccessful. When the delivery person finally showed up at my door after an hour and a half, the extent of the impudence was hard to miss: the bag was handed over in a way that intentionally concealed any damage. The reason? Clearly the irresponsibly long downtime. The result: cold food, soggy packaging - and that at a distance of less than 2 kilometers! Everything is missing here: punctuality, communication and respect for the customer. Such a catastrophic performance is simply unacceptable.

Unfortunately I can't give this experience less than one star today. We ordered online out of convenience (cold outside, weekend and just didn't feel like doing anything) on ​​Bahnhofstr./OB Sterkrade and that was definitely the last time. It took a long time, the food was cold, the fries and sauces were missing and to top it all off, the churros we ordered were packaged so well that the entire strawberry sauce ruined the entire meal. So we had cold burgers that tasted like strawberries. Goods worth a lot of money ended up in the trash can. Thank you Burger King for this experience. Surely there will be no reunion.

Burgers like every Burger King, it's just strange that no uniforms are worn here and that dogs are welcome in the restaurant and sit under the tables and are fed fries. You feel a bit like you're in a petting zoo.

As almost always... Had the wrong burger...and that was with only 3 burgers ordered. Doing something wrong is quite an achievement... the load was empty

Conditions a bit sluggish. Otherwise fast food..

We got there at 12pm on a Sunday and couldn't order a burger even though the place had been open since 10am because equipment wasn't turned on yet and the food would have taken a long time.

There is one old man, he doesn't treat people like they supposed to do! I really hate that i come here . No more burger king for all my friends. Disgusting man!!! I hope they see this

Unfortunately the fries were cold again.

I tried hot chocolate and brownie with ice cream in Burger King Oberhausen. The hot chocolate was okay, but could have been a little warmer. The brownie was good; it went well with the ice cream. Overall it was a pleasant experience, but it could be better. The prices are okay too. I would come back.

Ordered once and never again! The food doesn't taste good at all, it arrived cold, it took 2 hours to get delivered and you've never had such a horrible meal before.!

I was here again after a very long time - I'm actually from the MC Donald faction - due to time constraints. The staff seemed emotionless and just present. What bothers me is the screaming when the food is ready and you can pick it up. MC Donald has managed this better when you are in the restaurant. The food was as expected and I enjoyed it. Given the atmosphere, it will be a long time before I go there again, so I'd rather take a detour to Weierstrasse.

Very tasty shop, very nice staff, always the best in Oberhausen. But there was an employee Melanie who was rude not the first time.

Unfortunately you never get what you order. Actually, something is always missing. The burger always looks like it was thrown across the restaurant before it was served. We are healed.

Quite a nice atmosphere for a fast food restaurant. Entrance area too crowded. The cash register should be placed differently.

Food tastes great, very nice staff. Best Burger King in Oberhausen

Warm, fresh citizens, although they have been at Bürgerking for a long time. There are no warm, fresh citizens 👌 Burgerking Oberhausen is top

The store has seen us for the last time. Deliveries lack a full menu. During the drive-in, burgers are also forgotten and some are given out incorrectly. Cheese doesn't melt at all. Burgers apparently no longer available 🤔.......the place is just a mess......New owner?

One of the few BK' where I won't go anymore. The burgers look like they were thrown. Fries are cold and cute answers come when asked. The store is beyond messy and dirty, not to mention the staff. It's always annoying and snotty and so unfriendly. Thanks but not a poster child for BK. Never again.

For a few years it was very pleasant to eat here, but now you lose your appetite when you go in. Nothing has changed. Employees partly friendly, partly overwhelmed.

Rarely experienced such bad service! We ordered in the drive today, we ordered using the 3-digit coupons. The employee took the order without mentioning what he had now booked. No drinks or dips were asked; they were only added after we had expressed our wishes. The payment continued. No hello, the ice cream we ordered was given out before anything else, we still had to wait for the rest. Because the card reader didn't work, it was brought back in accompanied by a roll of the eyes and then held out again. We weren't asked if we wanted the receipt. After waiting, our food was brought to the car. There was no response to my “thank you”. The employee simply turned around and walked away. Then the result: One drink wrong The dip for the nuggets was missing The mayo with the fries was missing A portion of fries is missing I can understand that when you're stressed you might lose something or be short-tempered, but the store wasn't very busy. Contact with customers and service should be significantly improved!

Today we went to a flea market in Sterkrader Tor and then went to Burger King. We ordered a new burger menu with cheese and instead of a cola, a coffee. I can't recommend this to anyone, the coffee tasted like a really cheap drink, the fries, which used to be really tasty, are really not what they used to be. The burger (unfortunately I forgot the name) was as small as a double cheeseburger from McDonald, even though the poster showed it as a Big Big Big Burger. And then it was just a little warmer, like room temperature. Then we also wanted mayonnaise, what was there, a French fries sauce that was vegan and didn't taste like mayo at all. And for that almost 10 euros per menu, cheeky. So Burger King is history for us.

The burgers were really bad! The bread around the burgers wasn't fresh! It felt like the burgers were just warmed up!! Fries were only lukewarm and tasted inedible! Burger King at Sterkrader Tor is not recommended! Even when you complained, all you got was a tired "sorry"!

Unfortunately one star is already too many. Ordered food and received it relatively quickly. (Wasn't busy) All burgers were rather cold. Cheese not melted but still in its original state. But the bun wobbled in every direction. Luckily it's the first and last time here. (Even if it was the first Burger King after a festival)

As always delicious. The service is now faster/better again

Basically it's a standard Burger King. The only drawback is the location. The entrance to the drive in is slightly confusing and there is not enough space at the counter if you have to pull over to the side (let other customers in). Otherwise everything is as usual.

Best Burger King in Oberhausen.

Fast service and very nice employees

Staff in a really bad mood. Nuggets taste like cardboard Not recommended don't go

If you want to eat something quickly, it's okay

Citizen King is Burger King . Food is the same everywhere. But the atmosphere was catastrophic. Outside the pigeons run over the tables and leave their behind!

One of the best Burger King stores, always quick and warm prepared food and a very nice customer welcome, so far the best Burger King I've been to

Great service very clean great employees

Food delicious, everything top, great service, friendly staff

Burger king best rabi makes the best service

Here you can find the best chilli cheese burgers in all of North Rhine-Westphalia without any fun

Friendly staff, delicious food, everything was great, especially at the checkout, the rubbish worker Rabi 10/10

Top store, Rabi friendly employee. Great food

Really delicious food and nice staff

This is the best food here, better than McDonald's

best citizens king germany best employee rabi

Nice little Burger King. Service is a little slow. Cleanliness not perfect but sufficient

Top service, staff very nice and polite

Good conditions, very nice employees

Good shop, everything clean Nice employees

Not recommended. You have to wait half an hour for 3 burgers and then of course something was still missing.

Please bring freshly fried fries next time!!! You don't even add sauces...

Worst bk I've ever visited. Employees looked suicidal, burgers dry and one big mess, fries tasted like old frying oil.

Oh God never again the drive in worker has problems understanding then the supposed manager came who was even worse and called me by name the whole time and blamed me, if your systems are crazy what do the customers have to do with it then came her best friend supposed woman and said how are you talking sooooo what, who are you 😂 really tough before that there were also strange people or managers and employees, nothing has improved, it's a shame... food here isn't the best either, everyone works without gloves and has a lack of staff.

The ones with workers are the best, always stable and quick as a 🐦 🦅

I order fish , they don’t have it. Then I ask about chicken they don’t have it, finally I said what do you have they said burger I ordered bacon burger menu and I ask them can you please make bacon crispy they flat said no, I said okay I was hungry but next visit will be Hell No.

Simply great. Even though I was the only one in the drive-thru (no other car in sight), I had to wait for what felt like an eternity until someone took pity on me and took my order. Of course, this was not complete. The service didn't seem friendly to me either. That was really the last time I got anything there. It's probably better for your health too.

We all got stomach upset after eating at this burger joint

System catering without a system. Customers order “plant-based” and get meat. Side dishes and sauces are regularly forgotten. Orders are processed for which no customers exist. Points programs (payback) are ignored at the drivein because no one knows how to enter them. If you point out missing items, this is met with an eye roll... Addendum: They still don't get any payback. Staff are now a bit more attentive but still underground. Guest toilet is a bad joke. Dark, no soap, no paper towels or hand dryer doesn't work.

Super nice and courteous service :-)

If you are hungry you quickly ignore the bad reviews, unfortunately you will immediately regret it. Impersonal employee who took the order, tasteless burger (how is this possible in a chain where the quality should be the same everywhere) and the fries that are apparently fried in oil which is never replaced. In addition, also dirty toilets and the seating area that could also use a cleaning. Conclusion, if you are hungry after shopping at the Kaufland next door (also not a great store), hang in there and look for a fast food address that lives up to its name!

You wait forever, the food is cold. I've never stood in drive for so long with 4 cars in front of me It only took 30 minutes to order and then we received lukewarm food. This is not fast food. Worst Burger King ever, order is only taken when the previous person has eaten and leaves...what is that?

Ordered at 4:30 p.m. for 5:45 p.m., delivery was at 6:15 p.m. - previously it said it had been delivered for at least 15 minutes. The burgers and fries were cold and mushy. There was no one to answer the phone. The burgers used to be better. The Whopper isn't what it used to be either.

Worst burgerking I have ever been in my life.

Food was awful idk what they put in my burger but it tasted awful.

Update 07/2024: unfortunately the employees remain unfriendly and the waiting time in the drive-thru is still catastrophic. So the conclusion remains largely negative! 11/2023 Unfriendly employees. Please and thank you are foreign words. The drinks and burgers were handed over in the “Drive In” even without a word. Unfortunately, this is not the first time this has happened at this location.

Order placed 4:47 p.m. and now 18:08 and order still being processed. Delivery service not recommended

The staff is friendly but often understaffed so you often have to wait longer

It's been a while but it's still worth mentioning. I was there and ordered a menu with a drink. So far so good, only my drink didn't taste good, it was supposed to be a sprite, well there was a hint of it but it was very small. I then went in to complain about it, which involved a bit of back and forth discussion. I then got a new one that was exactly the same as the first one. So drinks on site such as Cola, Fante or Sprite are not recommended. A few days ago we went there on a motorbike and ordered food to take away for three people and they actually put the drinks in the paper cups. I said to them that I can't take it with me on my motorcycle. I would like a pet bottle. "No there isn't" How isn't there? "The PET bottles are only available for online orders for delivery. Really bad, the store probably won't go there anymore. It was so unfriendly, after asking nicely again whether I could have the drinks I ordered in PET format, they gave us water PET offered. Hmm, water, yes, Cola, Fanta or Sprite.

Anyone who orders there has lost... You get a call 2 hours later that it can't be delivered, and when the dogs deliver it's something completely different... they should all be thrown out and the dirty shop should be closed!!

Nobody answers the phone and orders are cold and old, very cheeky, honest and so expensive

The woman at the checkout was extremely annoyed the whole time. Didn't ask me what I wanted to drink or whether I was finished and just started paying even though I wanted to order an ice cream and just left while I paid. Then of course she served me the wrong drink because she couldn't know what I wanted. Service like this is rare. The meal was okay. The taste is average but fresh and hot

Absolutely bad service!!!! Order placed via Lieferando, after waiting for over 2 hours and trying to call the branch several times, the order was canceled after complaining to Lieferando. The biggest joke is that the order was marked as delivered for 8 p.m. You should just be left somewhere without any information!!! No more Burger King 👍

Otherwise I'm really happy with the Burger King location, but today, at around 8 p.m., I was disappointed and taken for a fool by the service at the drive through. It's going to be a long text, but I'll have to be upset for a moment, I'm sure you'll understand. Every time I'm in the Burger King drive-thru (not just the branch, also at others) I use the Burger King app to collect the points. To do this, you simply enter the 6-digit code through the intercom and then place the order. I do that sometimes with, sometimes without the coupons, depending on what I want to order. This time I'll pass on the code and say "Code only for the points" right from the start. The app also says that the code was accepted. I then want to place my order and am immediately interrupted and told to drive to the next window. The woman you can hear through the system seems extremely annoyed. It can happen that you have a bad day. When I get to the window, she basically screams at me that you can only get points if you use a coupon (pictures attached; it doesn't say anything about coupons). I try to explain to her that this is how I always get the points and that it doesn't make sense, that you also have the code in the app if you don't have a coupon in it. She doesn't care and explains almost in baby language that it doesn't work, as if I were stupid. Then I ordered without points and googled it again, and SURPRISE I was right. Please only hire people if they actually aren't too stupid about following the simplest things. Completely ruined my day just because some employees were rude for no reason.

We got Whopper hamburgers and cheeseburgers there yesterday and I have to say I have never experienced such dry cardboard. We took two bites and threw everything away. At home I first did a corona test because I thought I no longer had a sense of taste. If there had been a rating without a star, I would have chosen the option, but the friendliness of the employee was positive.

The BK employee made incorrect entries in the cash register system when the customer ordered in front of me, then with my order and while I was waiting for my food also with the next customer... it was difficult to find a reasonably clean table... the fries were lukewarm

Good day everybody. I rarely write reviews. So sorry already. It's about delivery. If you order via Lieferando you will be shown a time of approx. 35 minutes. So Burger King gave one like that. After 1 hour and 30 minutes the order is still not there. Does the gentleman from lieferando drive around with it? Is the order, which has been ready for an hour, sitting under the heater? You just don't know where you are.

Unfortunately, the condition of the branch is anything but good. The paint on all of the signs on the outside is crumbling, and the furnishings such as chairs and tables are also not in good condition inside and out. Although the branch was not very busy and there were fewer people in the drive-thru, the employees had difficulty taking orders in a timely manner. Prices are disproportionate to the quantity or size of the burgers. In my opinion, the taste is getting worse and I wasn't full despite the relatively high cost. I do not recommend the chain itself and even less this branch. The latter urgently needs to be renewed.

Was just there. The lady sits outside and would rather have a smoke than work. Doesn't even wash his hands afterwards. Unfriendly and incompetence to the power of 10.

It's very tasty and very cheap there. The offers are okay from time to time

Yes, there are hamburgers, fries and soft drinks here.

Never again. Not for the first time, something was forgotten again, regardless of whether you ordered inside, in the drive-thru or had it delivered to your home-.-*. Nobody answers the phone anyway, it goes straight to the mailbox.

It's okay, but you don't have to go. Order was recorded incorrectly. In the children's menu you will forget the toy but there are two pieces which was again very friendly.

I ordered online. They said it was delivered but my order never arrived.

I don't even know what they all have 🤷🏼‍♂️ Food is hot. Staff super nice and hardworking, they are willing to give the best. 👍 Ambiente was wiped down twice in an hour. Conclusion: It was worse, yes 🤔 But now it's probably very important Changed positively. I'd love to come back.👍😜👍

Suitable for a snack in between and a short rest.

Unfortunately, one star is too much less, I don't know what the service is thinking

One of the best McDonald's in our area... staff nice... food finally almost hot... and it's clean too...

Food is ok, you can do it but unfortunately the hotbronnie is the best thing from this shop and there are two nice employees

At the parking lot of the Sterkrader Tor shopping center. Nice and quick service.

It was full. Yesterday there was a flea market and relatively good weather. For this reason it is somewhat incomprehensible why there were only 2 people in service. So you had to wait and once again there was no milkshake. Otherwise it's just a normal Burger King store

Location, service and food are just not nice

Freshly prepared (you don't get that every day) Service friendly Unfortunately the store was totally dirty both inside and out

11:03 and the kitchen is still closed. Employees laugh in your face when you complain

As a vegetarian, I ordered vegieking but received a burger with meat on 04/09/24 and the young man went to the drive in. Outrageous!

Me and my mother went to Burger King because we were fasting and then I ordered and asked questions then I waited and picked up the food then I went to the car and checked everything and what I said wasn't done everything was Wrong what I ordered king smart menu was right but burger is wrong and water and with the coupon it was completely wrong water wrong burger wrong and no ketchup I'll say it there definitely not!

Burgerking is the best store rtl does 100% business with mecdonalds for me burgerking is and remains number 1! no matter who says otherwise

Best service, very friendly staff, I can only recommend it. Our order was there within 5 minutes although the shop wasn't empty. I can only recommend that the tables were very clean and not like other fast food companies

Very friendly and respectful staff eat very well❤️

incompetent.... instead of curry sauce just slapped bbq on it... the staff are just a completely incompetent bunch

Ordered at 7:39 p.m. It said 35 minutes. The BK is 5 minutes away. called service. The driver was on the way, 😂 half an hour? Delivery then arrived cold at 9:21 p.m. .... he was allowed to take it back and put it in the bin himself. Too bad about the food

It was very good and quick to prepare

Some deduction for the cleanliness of the tables. The lady at the counter did everything at the same time, including the drive, and was still super friendly!

Good service Staff very friendly

I really like girls. Tail very good.

Service very good. Staff friendly