Burger King Gießen in Gießen

Unfortunately, it's completely dirty. The staff is completely overwhelmed. Recently, there was only one woman on staff to take orders and prepare the food. How can that be done while adhering to all hygiene regulations? At the drive-thru, you wait forever, and after this eternity, but after the food has been prepared, you're told that card payments aren't accepted. I can't go there in good conscience anymore and prefer to go to the Burger King on Georg-Elsner-Straße.

By far the best Burger King I've ever been to. Clean, spacious, actually the whole menu and all drink options are there and the staff are well organized.

Worst Citizen King I know Burger cold Cola warm and non-carbonated

Unfortunately, the quality here is subpar. For the money, it's better to cook something fresh at home or make yourself a sandwich. Hygiene is also a foreign word there, the tables are rarely clean and the floor is greasy. That's just a fact and I'm not the only one who noticed it. Please also look at other reviews and form your own opinion.

Unfortunately not recommended On the first visit there were technical problems which meant our order wasn't taken, and the staff were anything but friendly. I thought I'd try again another day, I was there again and the staff were still rude and unfriendly, tables weren't cleaned, high chair for children is broken which is why it's dangerous to put a toddler in it that can't sit on the chair independently. Leftover food on the floor, so unfortunately you can't speak of cleanliness here. The food was cold on both visits, both burgers and nuggets as well as the 'unsalted' fries, although drinks were warm :/ . You should also check your order carefully because sometimes 2-3 things are missing from the order! Unfortunately, nuggets are not cooked through either and are therefore not suitable for eating. I could list a lot more, it was definitely my last visit! And I wouldn't recommend anyone to eat here.

Food cold, drinks warm. Absolutely not recommended.

At the drive-thru. There's a car in front of me, I've been waiting 30 minutes for my turn, in that time I've lost a full tank of gas. Incompetent employees.

I ordered something via Lieferando. After 2 hours it still wasn't there and no one could be reached by phone.

Bedienung sehr freundlich sehr nett und sehr schnell! Die essen ist sehr warm und werden immer wieder kommen weil essen ist günstig!!!

Satisfied for our Orders so fast and good Service. The foods are Hot and fresh.The Service Crew was so Quick and friendly.We really sure everybody are happy and sure to come back again.

Clean, friendly service and fresh fries with freshly prepared Whopper. That was really tasty. There's nothing to complain about

Wednesday evening and only one person at the counter and one person in the kitchen. And the two of them also have to take over the drive-in. Waited for a long time despite there being little crowd. The burger tasted rancid and sour and sat like a stone in my stomach all night. A Burger King to avoid.

The fries tasted very bland, the cola was warm and the burgers also tasted strange and there were tablets everywhere

I usually eat there more often, but today I got a moldy bun. I received a new burger, but I didn't receive an apology or compensation.

On January 17th, 2025 I received a burger that clearly had mold on the bun. When I told the employees on site, they gave me a new burger, which didn't have any, but there was no apology or compensation.

Was at Burger King for about 1.5 hours today. In total, only 6 tables were occupied during this time. No table was cleaned by the staff after it was occupied. The waste disposal stations were already overcrowded at the beginning of our visit. At least this “snack bar” no longer sees me.

Doesn't even deserve a single star. Shitty place where there is no respect for the employees. English:- Doesn’t even deserve a single star. Bad place where there is no respect for employees.

I've never had to wait so long for a burger. Absolutely incompetent and extremely slow. The queue is ignored and instead you take the drive in customers first.

15.99 for half a snack bucket There were no nachos in it. No fries. 1/4 filled. Don't order there people. 52 euro order and 2 burgers were forgotten and snack bucket only contains half as much as it says!!! Nobody answers the phone there either. 10 minutes. The bell rings for a long time but no one answers. 🤬 ---- The only bright spot is the nice supplier! He should be promoted.

The citizens were ice cold and dry...

This was definitely a complete failure. The snack bucket was missing the fries and sauces. Both the chicken nuggets and the chili cheese nuggets were fried to death and totally dry. And instead of the Crisoy Chicken I ordered, there was a chili cheese burger in the bag.

If even the simplest communication fails due to language, ordering terminals might not be bad in 2024. In addition, the promotional T-shirt was completely sold out 2 days after the promotion - wow. Sad.

Just a standard Burger King. Unfortunately, the waitress at the checkout wasn't in a good mood last night. Very unfriendly.

An oasis in the middle of that place so vast that there is nothing around it 😅. A little difficult to get to without your own vehicle but it served to eat delicious food and rest

Far too little sauce for chilli cheese fries. When I asked the employee about it, she said, “Your boss said no more. “

Waited at the drive in for 7 minutes, when I drove out it happened very quickly, strangely enough, and the person behind me got straight to it. Then I drove to the competition and had my food after 3 minutes

Very friendly when ordering Double Wopper excellent

I used to come here a lot and I'm just wondering what has happened to this shop now. After my last visit I had to leave the store almost without my shoes on because the floor was so sticky. My cola was extremely warm and tasted very strange, so I had to throw it away straight away. I also ordered a King Fusion KitKat. What I received, however, was an ice cream with lumps that made the next immediate dentist appointment inevitable. Because of the points mentioned, I have decided never to visit this horrible and disgusting juice shop again.

Large, clean Burger King with the familiar menu. We tried the Mac Cheese Double Burger, very tasty - but one patty would be completely sufficient.

The food was very tasteless and the worker was not friendly.

A nice Burger King. The food tastes the same almost everywhere. But still a recommendation from me! 👍

Schlemmerblock Giessen 2024 was not accepted. We left again.

Food takes a long time to get to you, is still cold and doesn't taste like it does in other branches. Good thing we were just passing through and it's not near us. Disaster the store!!!

Ordered twice within a week. The first time the very, very expensive chili cheese nuggets were missing. Despite several attempted phone calls during normal opening hours, no one answered the phone to answer the complaint. Ordered again today: At least this time the meal was complete, but the burger with the special request: "without sauce" was simply delivered completely bare, no salad, no other ingredient and the full price was charged for it. That will probably be the shortage of skilled workers :/

Visited the car counter, waited forever. New products advertised by Burger King are not on offer in Giessen. Then at some point we had the wings we ordered. Not even napkins in the bag, let alone a wet wipe. This works better with the competitor next door...

One (1!) employee takes the orders in the store and from the Drive Inn, collects the cash, puts together the food orders (including drinks, ice cream, etc.) and reminds the "kitchen" several times of required dishes. 5 big stars for the individual achievement, one for the remaining achievements. Of course, the lack of ordering terminals does not help to improve the situation.

Food only arrived completely cold after over 2 hours, burgers are inedible. I will get the money back via Paypal.

We ordered via Lieferando. Shortly after the food came, we realized that instead of the vegetarian burger we had ordered, we got a completely different one with meat. It starts here. 1st call: I let them know that we got the wrong burger and what we actually ordered. Order checked. "OK" 2nd call, an hour later, I ask what the burger is. “I’ll call the driver” and “You haven’t gotten it yet?” -,No' “All right,” he hung up. 3rd call from the restaurant, another half hour later. He tells me that we didn't order the burger we ordered and that it wasn't on the bill. While I had my bill in hand he told me I hadn't ordered it. I paid money for it. I asked him if I should come and show him the bill and then at least I could get my money back. At first he wanted to refer me to Lieferando, then he said he could still send me the burger. That was just 3.4 hours ago. Nothing came, nothing more heard. They kept money. 🤡🤡🤡🤡🤡

Einfach nur Ekelig wir haben die Bestellung angebrochen. Die haben eine Rattenplage im Verkaufsraum und der Küche und auf ihrer Terrasse. Echt ekelig

We were there after a cultural summer event, like many other concert goers. Since there were only 2 employees in the store, the order took a long time. Certainly bad planning when you consider that all visitors to the concerts are dropped off there by shuttle bus late in the evening and there is so much rush on the few shops that are open. So why 5 stars? The 2 employees who died on August 29th The 2024 people who were on duty there really dealt with the rush of customers really well. The calmness and concentration with which they took in and processed the many orders was really impressive! Especially since many customers were drunk. It would have needed at least 6 people for the kitchen and service, but the two of them can't do anything about that. Big praise!

Ordered food, it came 2 hours after ordering and was cold. The fries were missing. They played dead on the phone and no complaint was possible. I've enjoyed eating at BK so far, but with such customer friendliness I'll only get kebab in the future.

Great atmosphere with people puking next to the entrance door. Staff shows absolute (in)competence. Order was delivered at 60%. Highly recommended for those in a bad mood when opening the bag.

People don't order from them. By the time the food arrives it is cold. It's unbelievable how bad the delivery service is!! Sometimes waiting 2 hours for a delivery!

There are rats running around. The staff is incredibly disrespectful. They can't get an order out correctly. When asked, we were told we would get the missing product to the place. We sat there for 25 minutes and nothing came. The attitude of the staff is anything but pleasant. There are three of them...

Absolutely rancid loading. Run down, dirty. A bench broke out of the wall, which didn't seem to bother anyone, cm thick dust on the lamps. The toilets stink. The staff doesn't understand German well, the burger looks bad, the fries are cold and have been in the deep fryer for far too long. After the visit, I, my wife and both children experienced circulatory problems and nausea. Never again…

Had an ice cream and a coke, the ice cream was only half full and the coke was warm. Criticism was accepted with irritation and no prospect of improvement

It was really bad. Fries cold, vegan patty so dry, as if it had been reheated several times. No ice cubes in the drink despite my expressed wish. For me the worst Burger King ever. Hopefully this was just a snapshot, mistakes happen.

Ultra long waiting times at the drive, you can easily stand for 15 minutes for a cheese, even if there's nothing going on. Could be because the employees don't wear headsets. It's quicker if I go to Burger King in Frankfurt. In addition, the staff is extremely unfriendly and incompetent. Never again :))

Everything disgusting! Staff from another planet! Can't get away from the toilet after a burger meal! No more standards in this country, just hope the food inspector visits you early!!!!

I ATE A BIG KING XXL YESTERDAY AND HAVE HAD DIARRHEA SINCE! SIMPLY DISGUSTING! NEVER AGAIN!!! I WOULD ADVISE!!!

It's a bourgeois king. Not bad, not outstanding.

The burgers were very tasty, but our 2 Coca Cola were not cooled.

This store is a complete disaster! The floor is sticky, the tables are greasy. There is no air conditioning. Unbearable outside in these temperatures! All in all, the bad Burger King in the area.

Something so dirty, rarely seen...

I was waiting for my order for 2 hours. And after that when I called to Burger King, they said that order was cancelled. But no one informed me, and i was waiting for my order.

The restaurant is absolutely NOT recommended. Sticky floor, no soap available. Too long waiting time for food... Actually minus 50 stars...

Ekelhaft…. Wir saßen draußen und es sind hier überall ratten…!!! Dann unfreundliche und nicht verstehbare Kassierer… Das essen war nicht geniessbar… Also wenn ich null geben könnte würde ich -5 geben… nie wieder kommen wir her…. 50 euro für nichts Dankeschön 🙏🏽

It was a disaster today. There was no more cheese; instead, Emmentaler was put on it without asking. We didn't get any information beforehand that there was no more cheese, and we weren't asked whether it would be right to use Emmental as an alternative. Ice cream machine also doesn't work today either. The staff was unable to process the order anywhere near correctly. So BurgerKing doesn't see us anymore.

Edit after 6 years Non-working air conditioning in the summer, warm drinks, no ice (in the drink) and not moderately consistent quality. The ambience is the biggest bouncer - it's not even predominantly the staff, but rather the store itself, which just looks more and more run down. No Coke Freestyle for a few years was, in my opinion, the death knell for the store.

Classic Citizen King but a bit disappointing today. For the first time, I'm not allowed into a Burger King with my dog. Supposedly forbidden but I couldn't find a sign on the door. At least the employee/manager said it nicely. His reasoning was that even employees with beards weren't allowed to come in and work in the kitchen. He himself has a 5-day beard and not a second later a bearded employee comes out of the kitchen...well. About the food: the long chicken was already very dry from the meat, the salad already had discolored spots and the bread also looked dry as if it had been sitting outside all day. Overall, for the nice manner of the employee and keeping in mind that it is a fast food restaurant, 2 to 3 stars. I can only appeal to you to become more animal-friendly because, like many others, I am the type of customer who would otherwise never come to eat here again

Jaddo the best employee in the world!!! Greetings Alicia & Laura

Please fix the air conditioning, the people in there are being cooked alive

There are mice! If I could, I would rate this Burger King minus 10 stars. The most terrible fast food place of all. Firstly the building is terrible, it resembles a hall, and then the floor was extremely sticky! This means that everything that means cleanliness in this place leaves something to be desired. The seating area outside is old and ugly and under the table next to it, 2 large, fat mice were running around unhindered while we were eating! I regret leaving the money there! I haven't even eaten this burger yet.

Constantly dirty tables, long waiting times and the staff can barely speak German. Drinks can no longer be refilled, so there is no longer a single (!) reason to come here.

Ordering on site took 25 minutes. “Almost” is different. Then the order was not complete. Drinks were warm, the burgers were lukewarm and the fries were undercooked.

We ordered locally with 4 people. Even though there was nothing going on, we waited over 25 minutes for our order. The burgers were lukewarm, the cola was warm and there were no one cubes... Furthermore, the fries were old and sticky... Unfortunately, I can't recommend this Burger King to anyone!!!

The shop was a bit dusty and the floor was very sticky. It's a shame that there wasn't a slide for the children.

Stood in front of the intercom in the drive in for 15 minutes. Cars in front of us. Cars behind us. Nobody there. We're driving through. An employee is constantly talking to a car at her window.

If you like long waiting times, the BK Gießen/Schiffenberger Tal is the right place for you! There are now only two cash registers at the counter, but only one of them is almost always occupied. Today we waited in line for almost half an hour again, even though we were the third ones in line, that's not possible :-( In the meantime the cashier just disappeared and the production at the back is, I think, the slowest thing I've ever experienced in a fast food restaurant . BK you notice something, “fast food restaurant”…

How can you wait 10 minutes for a coffee and a small burger? Every time...

Best employee of the month here. He cleans constantly and even puts our things away. He needs a raise.

Everything was great, the staff was nice and the ice cream was simply delicious

Under the sun. Pure disaster. A guy was working in the kitchen in his street clothes (even a shoulder bag). Without a hairnet or anything and even while eating.

Since I rarely write reviews, this is even more important to me. I just placed a slightly larger order for my family to take away. Unfortunately, at home we discovered that something was missing and that wasn't the first time. I can absolutely understand that something like this can happen with larger volumes and the associated stress. However, we are disappointed and if this happens again, we will avoid this Burger King.

The floor is sticky and at least I didn't like the food there. Why are gloves avoided when preparing food?

Waiting time drive in 15 minutes (3 vehicles). It was almost impossible to communicate when ordering, which is probably why the contents of the bag differed. The burgers themselves - well... The well-known sentence comes to mind here: Everything used to be better

Unfortunately, it was really bad... there wasn't much going on, unfortunately I still had to wait 20 minutes until I had something to eat... there were actually only 2 people in front of me... the staff was absolutely overwhelmed... plant based nuggets were all but not fresh, see photo... the rest didn't seem particularly special either fresh …

The food was okay so far. However, the cleanliness in the restaurant and the toilets was extremely poor. I think we won't visit this Burger Jing again.

The women's restrooms had no toilet paper and the dining room floor was very sticky. Otherwise everything was great.

Getting old. Cleanliness also leaves something to be desired. You're always stuck to the ground.

Incomplete ordering, floors sticky, hair and lint on the cheese (probably fallen on the floor), cold food despite 4 kitchen staff...never again...

It's just bottomless and a disgrace - you order at the drive in and have to say everything 5 times because you don't understand it, you end up paying and being driven away and then a whole menu was forgotten - just ridiculous.

The employees don't understand you and not for the first time, food that I paid for was missing.

An imposition! The burger meat was bad and tasted beyond disgusting. Absolute waste of money. The icing on the cake was the broken drinks machine that gave you warm cola. I definitely won't set foot in here again.

I was there at around 11 o'clock in the evening and thought I could quickly order something to take away. But they apparently define “fast food” differently than I do because I had to wait half an hour for my food. And then there was the wrong burger in the bag (chicken burger instead of crispy chicken). In addition, the food tasted as if it had been sitting on the counter since the day before and was then put in the microwave for a minute. At least the drinks are no longer piss-poor like they were a few months ago, but I still won't go there anymore!

That was the last time I ordered anything here. I ordered a cheeseburger and it felt like there was no sauce on it and just a pickle. The burger patty, if you can call it that, had strange black dots on it and looked like they had cleaned the toilet with it. The taste was completely disgusting, I felt completely high afterwards. 🤢 The cola was piss warm and didn't taste like anything. What's also not possible is that as a customer you have to clean the tables yourself. Really a disgusting shop.

We were no longer served even though we were there 20 minutes before closing time; apparently everything was sold out and we could no longer be served.

There was a strange white sauce that I didn't even order, a bit strange🤨 and my father was in the toilet for an hour

There was a hair in my food and the white garlic sauce was weird 🤨 and my food didn't arrive until the next day.

The sauces were very strange, there were several hairs in the food and we didn't receive the food until the next day, an absolute disgrace 😤

Food was ok, a bit cold but ok, what I found a bit disgusting was the sticky floor in almost the entire restaurant

Been here for the first time today Celebrated birthday with grandson Jolina and 5th children after the cinema. Service is nice. Taste wise Chicken wings for kids are super spicy. Chicken nuggets tasted so good. Everyone liked the soft ice cream 👍. Thanks for the little ones 🎁.

We ordered and waited over an hour for the delivery person. When he arrived, he rang everywhere except ours and didn't even try to call us. Then he simply drove away. When we tried to contact the branch by phone, our calls were ignored. Due to this course of events, we were forced to set out on our own journey in order to receive our sacrament. I would like to add at this point that the meal was already paid for online, which means the supplier drove away with the paid meal and thus committed a theft. In the restaurant the food was then handed to us without further ado, but the food that was handed out was the order that had already been placed 2 hours ago at the time of the story. And the cola was shaken too. So the bottom line is that we waited a long time, got something myself, was robbed, was served cold food and was disappointed. I will avoid this branch in the future and unfortunately cannot recommend it. But you have to know. Kind regards, your Lieferando guru

Very nice staff, but unfortunately still without an automatic operator. They are sometimes very practical and sometimes things might go a little quicker. It's just a BK. Otherwise everything was great

Ordered from Burger King for the second time and I have to say I'm disappointed again, the food didn't arrive on time, I ordered the food at 3 p.m. and it was already 5 p.m., I'm sorry but that was the last time

Ordered again, an hour ago, the food didn't arrive, I tried to call, couldn't be reached, so every time I give Burger King a chance and I'm always disappointed, so it's the last time I'll order something there

Was there yesterday around 12:10 a.m. and only got my order at 1:00 a.m. 50 minutes for 2 burgers. Disaster and my last visit. Poor colored employees alone at the front would have to do the drive and checkout and it was already done. Modern slavery in Europe or something.

They took out the drinks machine. I will never come back until the soda machine comes back

Always nice staff especially Mr. R. is always very, very friendly and smiles at customers. The food is always made fresh and comes relatively quickly. Even when there is a lot going on, it never really takes long to get served.

Substandard, slow service, forgotten orders, cold food, music way too loud