Burger King Frankfurt Main in Frankfurt am Main

Completely wrong food! Paid for the new sanji menu and just got a normal long chicken,instead of L shirt i got M and instead of cheeseburger chilicheese burger, waited atleast 30min and they are completely clueless and understaffed, don’t go to this location!

Very slowly. Super slow. Too few employees. A menu lasts over 20 minutes.

I've never seen such a carelessly prepared double chilli cheeseburger! Topped with just 2 small slices of beef, a few pieces of chili and gratinated with melted cheese. No lettuce leaf, no tomatoes, no cucumber??? around 4 euros for what??? Price/performance underground! Tables dirty/staff overwhelmed even though there was nothing going on in the branch!

Food arrived cold. Completely new taste (not tasty) fries wobbly.. Cola warm. Incredible juice shop

Never again! Just been there at the drive in. A menu was ordered without asking what drink you wanted, they just gave you a cola. I also ordered nuggets without any sauce etc. Half of the food was cold and simply inedible. How can you do your job so badly! The branch management should do another training session.

I ordered black tea today. The quality of the tea was not good and it didn't taste good. Some drinks are very expensive, which is not what you expected.

Mixed up order, the kiosks don't work as they should, no drink mixer, weird staff, the food didn't taste fresh... This doesn't even feel like burger king. Don't visit.

The staff is friendly and helpful Unfortunately we didn't like the food

The drinks are always hot. There is never ice cream. But the hamburgers are delicious

Quite desolate, extremely sticky floor right in front of the ordering terminals and right in front of the delivery, relatively long waiting time for the fact that I ordered 2 burgers and then got 1 wrong, which I unfortunately only discovered when I got home because I had ordered to take away

Were here today with 5 people. Food was maximally mangy. In addition, the waiting time was utopian. Never again!!!

I got a chicken burger and found a dead piece of plastic in the burger, which almost knocked my teeth out

We wanted to grab a quick bite to eat at this Burger King before an event this evening, which we would rather have skipped. The service was overwhelmed and unfriendly. The waiting time was utopian for a fast food restaurant. We waited almost half an hour for our food. We had to exchange a drink because it wasn't the one we ordered. The table we sat at was dirty. We also sat in the semi-darkness because not all the lamps were turned on. Unfortunately very disappointing! That was our first and last visit to this branch today.

You don't get more or less than you expect. Grab the food and go! It's not a quick restaurant by any stretch of the imagination, but the food is freshly prepared, which is also an advantage. I go there every now and then.

There was one more star for the nice staff. Otherwise cold, place without emotions. Quality in the significantly lower range

Unfortunately, my recent experience at Burger King was extremely disappointing. On October 13th, 2024 I placed an online order that was advertised as having a delivery time of 32 minutes. However, the delivery actually arrived an hour later! The food was lukewarm to cold, even though I live only 700 meters from the branch and the delivery came by car. To my dismay, my order was also missing several items that I had paid for: the Extra Beef Patty, the 9 King Nuggets, and all of the sauces I ordered. I took a photo of the delivered food and submitted it to customer service, but to date, two weeks later, I have not received any response or compensation. I am really disappointed with this service and cannot recommend Burger King in this regard. It is frustrating to pay for a product that is not complete and is delivered in unacceptable condition.

Long waiting around 30 min for a burger. I wanted to eat in, but they put everything in take out.

To be honest, I have never experienced a bk as dirty as this. There are few tables in the large interior, it echoes loudly and is very impersonal. The floor, tables and benches are dirty. Service was neutral, food was okay. Parking spaces in front of the bk are also extremely dirty. I will steer clear of this bk in the future.

Very very very bad never seen anything like that!

I like to eat a veggie sometimes 🍔. I think it's pretty good at Burger King. What didn't work at all there was the use of reusable cups. Were calculated but not given to me. Later I remembered that the veggie mayo had also been forgotten

The burgers are much better than McDonalds in my opinion. The fries weren't so good, but the service was fast. I ordered take out. The restaurant looked very nice, but this is e October and it was freezing inside. The people sitting down were wrapped up in their coats.

During my 5 days stay in Frankfurt, I went 3 times and all 3 times I waited an hour for food. At the same time, they had 4-5 orders for plowing me, including the outer part. Staff very confused and rude and executed. Mild horror

Absolutely disgusting. The burgers tasted like they were made out of cardboard.

This is the worst fast food restaurant I have seen in my life. The meat is a total disaster, very dry. The bread is also very hard and the employees are unfortunately very unfriendly. You would definitely have to change a lot there and you have to wait a very long time for your order.

There is clearly a lack of staff here!

One star is still too many! The store is a complete disaster. Ordered two hot brownies with ice cream at the self-service terminal and then the ice cream machine broke. Since you paid by card, you had to fill out a form so that the money would be transferred back. Still not received today after three weeks. Given the circumstances, it was actually clear to me that it wouldn't work because everyone was completely overwhelmed. Sorry and then I have to upload another picture! These signs were hanging at the self-service terminals. The hairs on the back of my neck stand up and I ask myself, was there no one in the shop who spoke German!

Waited half an hour for a mini order, 3 employees! I avoid Burger King, I prefer to go to McDonald’s.

The store is unbelievable!!! Hopefully someone from the health department sees my comment!! Then go ahead and close the shop!! - Rude employees (maximum 2-4) - Long waiting time - Cold burgers, etc. Because the shit is made and then left to rot in the “warm storage” (which is extremely harmful to health). - Hygienic conditions like in a train station toilet I could name more, but I won't. CONCLUSION Never again!!!

Worst Burger King! The employees are everywhere except at their workplace!!!!! You wait 20 minutes for a cheeseburger because the employees just can't do anything, sry but it sucks!!!!!

Cheapest Burger King 40 minute wait even though you are the only customer, the food still comes cold and the service doesn't speak German

Service was disastrous. We were pretry much thé onlh people there and half our order was missing + some of it they got wrong when reading our order. Also, it took about twenty minutes to come in which, for a BK IS absurdly long

The store is the last thing. 45 minutes waiting time 4 employees / 50 customers waiting… Food totally cold MAXIMUM DIRT IN THE STORE!!!!

There are originally 2 people working there. A woman who doesn't speak German at the counter and someone who makes the burgers. I waited 25 minutes for my burger and only got it after complaining because the lady was completely overwhelmed. The store has been renovated but the burger tastes even worse than ever.

One of the better BK. Staffed sparsely, but at least the employee tried very hard. The food (9er wings, double Whopper) was really good - because it was freshly fried. I'd be happy to wait a little longer for that. Ambience is ok - not outstanding.

Ordered 4 burgers, got 3 and then the wrong ones. There were 3 customers in the store who had already had their food so the lady wasn't stressed!! Happened on September 26th. Went there during the lunch break and wanted to invite my colleagues. Thanks, now I have nothing to eat 👍

Expected nothing and still disappointed. Edit: Tested again after a year and everything was as before

Catastrophic service, tastes poor, I had to repeat what I ordered because my colleague wasn't able to read it on the computer!!

They got my order wrong and at first it was delicious but now I have a stomach ache 🤢

I haven't visited this branch yet, but I ordered my food via the Bürger King app. As is usual for Citizen King delivery, the fries were cold and part of the order was missing. The phone number is not assigned and therefore you cannot reach anyone. The delivery service is also not helpful, they couldn't help me. It would have been okay if they could have delivered the rest to me later. But if you can't reach one, this is difficult. My last delivery at BK and this branch.

Everything used to be better when ordering curly fries and half and half got them. They taste lukewarm and older. 20 people line up at 8:30 p.m. are hungry and the boss, one waitress and one in the kitchen are there for all the customers. Pathetic, I don't go here anymore Point is, it's not worth paying €14 for a menu that's half the quality you ordered

Delivery service is a disaster!! 45 minutes was specified, I've been waiting for 1/40 minutes now... and I'm 30 minutes away. That's not even in the acceptable range anymore, where I would say, okay, a little later it won't be so bad. Unfortunately I can't cancel anymore.

Ordered once and never again, not recommended

Delivery came after two+ hours, cell phone number cannot be reached, you cannot find out information about the order, in the end the order was canceled. Never again

No orders possible due to lack of bread. No staff on site to explain. Why is the restaurant still open and therefore accessible to "customers" when it is unable to receive us?

Has nothing to do with fast food! Very long waiting time!

Air conditioning is broken when the outside temperature is 32 degrees, there is no outdoor dining. The burgers are cold and shrunken. The Frankfurt Health Department/Hygiene Team has received the appropriate images; a branch like this should not be managed under such a branch management.

Unbearable heat, they don't speak English or Spanish, the food was burned, it took them a long time to give it to us, they mixed up the orders, a disaster in general.

No drive-in manned, service was catastrophic. Worst Burger King I've ever seen.

10 minutes of waiting and still no staff, you can only starve

Actually zero stars because the food was cold and old, the staff was underrated and unfriendly, they couldn't keep up with the orders and even if an order was processed, the help was missing, really dissatisfied, not recommended to anyone 😡

There are poop balls scattered everywhere🤦

It used to be better... I ordered some burgers from this branch and they initially tasted good. Unfortunately, a few hours later I developed severe abdominal pain that was so intense that I had to go to the hospital. I was treated in the hospital and felt better afterwards. I recommend making sure that hygiene standards are adhered to before visiting the branch. It would be wise to also consider alternative options such as the nearby McDonald's or another restaurant.

The woman needs too long, can't speak German, mixes the orders and has no idea about symsren

After I got only 2x small fries instead of 2x large fries, only 2x small fries, instead of still water including a deposit, sparkling water without a deposit, instead of KingNuggets, plant-based nuggets and instead of a double burger just a single burger, the relatively unfriendly employee just gave me very willingly given an ice cream.

Everything is too slow, they don't have staff, they make a lot of mistakes when it comes to serving orders, the place is fine but to come eat after a party in the early hours of the morning where nothing is open, it's the perfect place, but what about the rest? Everything is very bad.

This is how slowly a man can die of hunger

We wait 2 hours for the food, it's a joke that the delivery time was 60-70 minutes!

Actually a completely normal Burger King, only very commendable, the only employee in the service (restaurant and at the same time car counter) was quick and friendly. Thank you!!

It was really great! Food fresh and prepared super quickly. Gladly again!

Not recommended, ordered through Lieferando, ordered it quite quickly but unfortunately it ran out completely and we got the wrong burger, something that we unfortunately can't eat. When I tried to reach the branch, I only got a number that didn't work. I can't recommend anyone

Some days long waiting times. Ordering from a machine is not an advantage Staff tries to stay friendly. Food is a matter of taste but rarely really hot. The first floor has been closed for a long time. Room not always clean

I waited for 10 minutes for 1 Cheeseburger, which was lying on waiting for me until the service woman served the client which was actually in queue before me. Burger was cold until she passed me. Never again.

Probably the worst Burger King I have been at. They are slow, constantly preparing wrong orders, not following hygiene rules (eg the cashier goes with returned food back to kitchen)...etc. it's fun to watch how bad and chaotic they work though

Very long waiting times for a Whopper menu: exactly 42 minutes. And the food doesn't taste good, I don't recommend this restaurant to anyone.

A terrible place. The shift manager (Walahasi? Hawali? Something like that was his name) shouts at his customers because they ask for food (waiting time almost 1 hour) and he "can't help it that he has so few employees". We ourselves waited 50 minutes for 2 cheeseburgers. After a fight almost broke out between the shift manager and another waiting customer, we quickly left the restaurant and asked for our money back. It's unbelievable what's going on there. But the whole theater distracted from the disgusting and dirty condition of the place.

An absolute scandal! This Burger King branch is by far the worst, most chaotic and most overwhelmed in the Frankfurt district! You wait over 25 minutes for your order!!! There are definitely far too few employees for THIS branch. You can tell they are overwhelmed. Our burgers were also completely cold…

The food was very cold. I ordered potatoes with cheese and jalapeños, but they had no cheese at all and the potatoes were completely old. The hamburger had no sauce and the meat was tough. I'm really shocked because the food was really terrible and the money I paid was really wasted. There were a lot of customers there and there was only one person in the kitchen and one person working on the orders. Now I've come to the conclusion that McDonald's really is much better. واقعا خاک تو سرتون

Bad, bad, bad. Incompetent staff, long wait, cold fries, ordered Emmentaler King burgers, instead we got a different cheese. When I complained, I was told “it’s the same thing” and the Emmentaller was anyway discontinued since one week. Unbelievable.

I ordered everything wrong except for the fries and mayo on a menu Pro: short waiting times

lack of staff and very un-helpful. a friend of mine waited for his order more than 30 mins and then they say that his order was out of stock. he changed his order and waited another 30 mins or more.... many orders were out of stock when the cashier machine took orders. if there was notice/information of out of stock, people would not order and not wait for very long long time... place is mess and does not clean the table, take out garbage and just a mess with no absolute air-conditioning for summer day. I will never go back here

Just Terrible. Bring a lot of time. The food was cold or poorly prepared. Staff was slow as they could be. 2 out of 4 people were actually working. Place is a trashcan. Dirty, garbage everywhere. We did not finish our meal.

I ordered food after work because I was tired of doing something but the waiting time was even worse, I waited for 2 hours and the food was never cold again 👎👎👎👎👎

Very poor service a few nuggets took almost half an hour and the staff are very rude and shouted at us 0/5 stars

Patty was folded in half, half of the Whopper was hanging down and a tomato was under the Whopper. So wrapped in paper, but under the whopper. I don't even know how you can do something like that unintentionally. Almost impressive.

Probably the worst Burger King in Frankfurt am Main. I've been there a few times and the waiting time has always been at least 40 minutes. Disastrous, considering it’s “fast food”. The employees are completely untrained and overwhelmed with the cash register/ordering system and, when asked about the remaining waiting time, look at you like a car or ignore you completely. But that is the fault of the person responsible who selects and trains the employees. The client is also something to complain about, but the juice shop can't do anything about that, that's just the Gallusviertel. Otherwise my order was also made incorrectly. 2 times fries were missing and I was given mayonnaise instead of the ketchup I wanted - well, I couldn't use it anyway without the fries. 1 star and absolutely not recommended. There are better alternatives at the main train station and at the Hauptwache.

The branch seems neglected at best and the facilities + restaurant are always very dirty and unkempt. The entrance is opposite the exit and this 1-way regulation is imposed on you. The gallery /2. Sock (with the toilets!!!) It has been unusable for a long time and barricaded with barrier tape. Access to the disabled toilet to at least wash your hands is also denied by the unfriendly staff and the toilet is even locked. Conclusion: Better to go somewhere else!

This was during the daytime. Seems there were more customers than staff so service was slower than slow. No AC so it was warm inside. One guy taking orders and making up meals for customers. He deserves a 5* rating alone.

Worst Burger King ever‼️Staff hardly pays any attention to you, wait 20 minutes to order, completely overwhelmed by 2 people serving and partly preparing‼️‼️

Service is really worst ordered something and got something else and the acceptance from the dealer is not at all good. Would not refer this place for food at all.

I've never experienced that before in a Burger King. I waited over an hour for my food and I wasn't the only one. There were about 10 other people waiting for their food. You don't normally wait that long, even if the store was extremely full, but it wasn't even full but normally occupied. I don't understand how it even works that it takes so long to make 4 burgers? The tables weren't cleared and were dirty. There is one person working at the front and one at the drive counter who also comes to the checkout every now and then. There were 3 people in the kitchen but they still couldn't get the burgers ready in a few minutes. Avoid the store unless you have enough time and clean the table yourself (you have time) or order to take away

The operator has not been able to hire enough staff since 2018. A poor employee has to serve the drive-in and the restaurant at the same time. On average, you can get “fast” food after 30 minutes, and at peak times you can also wait 60 minutes.

Waited half an hour, food cold, drinks warm. 0 out of 10 rear vane points.

Chaos. Extreme (!) waiting time for any order. A team reminiscent of a chicken coop, everyone running back and forth. The customer waits here for 20-30 minutes... On top of that, the tables are often dirty. The fact that Burger King allows such a store is very irritating.

Absolute guessing hole. Never seen such rude employees. There was a person at the checkout who was absolutely incompetent, couldn't speak German and when asked for the toilet key they didn't answer at all and just mumbled something to himself the whole time. It was a European Championship game day and more staff could have been deployed, there was just this one woman who was completely incompetent. We waited a long time for our food and many of those in front of us were the same way, the place was simply disorganized and totally dirty. Really not recommended, avoid this store and don't go there. If you could give 0 stars I would

Been here as a guest three times at intervals of several weeks. On the drive you are lost and trapped. This is also transferred internally. Waiting times of 30 minutes after ordering seem normal. Service is overwhelmed. Give everyone their fair chance the third time is enough. Short and sweet, read it well.

Waited 45 minutes for 2 menus even though the shop is completely empty and there are 4 employees, the food was completely trash, I hope the shop goes bankrupt, and the toilets have never been open, I guess because none of them want to has to do his job and clean there

McNugget. Why is the color like this? kids. . Indian ink. G.MA.S.O.

Closed from Saturday to Sunday at 1:10 a.m

Absolutely run down. Looks like a huge empty train station hall, the floor is sticky, the tables were dirty even though there were hardly any guests. A touchscreen no longer worked, so I had to repeat the order. Unfriendly, overwhelmed staff. Not recommendable. My first and last time there.

Waited forever for the food then after 20 minutes the order was completely wrong, the floor was sticky and dirty. The store was a disaster.

Totally overwhelming, 40 minutes waiting time for a burger menu

Incredibly long waiting times on a quiet Sunday evening with too many staff for it to take that long

If it takes 40 minutes from ordering to finishing 3 burgers, you should reconsider your service.

I waited very badly because of a citizen. 25 minutes never again

Never again, I order and I have to wait over 3 hours. But I only live 700 m from the shop. I'm sorry but never again.0 star

The service in this restaurant is just awful. The Employees argue in front of customers, are demotivated and extremely needy long to prepare an order. Besides us, there was another guest at the counter and a car was in the drive-thru. So not really much activity. The restaurant itself doesn't offer an inviting sight - there's a lot of peeling on the walls the color is off, it's dirty and doesn't look inviting. Furthermore, they were Burgers were dry and the chili cheese nuggets we ordered were definitely not there either fresh ; They consisted only of breading, no trace of Köse. All in all it was This is our first and last visit to this branch, a visit is not recommended! Edit: I also forwarded the whole thing to the BK complaints office... general answer: sorry... really pathetic 🤬

Loading juice takes an extremely long time and everyone is overwhelmed

Disastrous store. Drive through a complete nightmare. Intercom broken but no note on it. At first you look stupid. A car in front of me, it took 25 (!!!) minutes until he was finished with them, THEN I was allowed to order. Finished after over 30 minutes. The person on duty at the drive thru needs to be retrained

Very clean. The burgers and fries were very fresh. There are just a few staff, so an order can take a while

An absolute nightmare! The service at this Burger King branch on Mainzer Landstraße, Frankfurt, is simply unbearable. The employees are unfriendly, incompetent and have no decency. I was actually threatened by one of the employees when I complained about the long wait. Incomprehensible! The shop is dirty and dirty. Hygiene seems to be a foreign word here. It got to the point where the police had to come to calm the situation. I have never seen such a disgusting place. Avoid this branch at all costs!