Burger King Dortmund in Dortmund

Ordering process at the drive in was fine, quick and competent. The food, again, was the biggest letdown.

That used to be a good Burger King. I worked here as a student over 20 years ago. Now this place is just a shadow of its former self. Really sad. To my surprise, it hasn't tasted good here for a long time. The burgers were only lukewarm. The bag of fries was only half full. Yes, the burgers are freshly prepared, but the ingredients (burger patty) are not fresh. And that's exactly how it tastes. When I consider how much I paid, I unfortunately have to say that I won't be coming back for the time being.

The staff at the checkout who takes and prepares the orders is very overwhelmed and extremely slow. You sometimes wait 20 minutes for 2 burgers which are also cold and very unsatisfactory.

Only two cars in front of me in the drive in. I've been waiting for over 20 minutes. I can only agree with the previous reviews that say that the employees here seem overwhelmed because it takes an extremely long time. That was definitely my last visit here.

First of all, I really enjoy eating at Burger King, but the staff here is very unfriendly and direct orders at the counter are not accepted...

Tried multiple times but the wait time was always huge.The minimum waiting time is 25 minutes even if you order a simple burger or pommes. Food is usually not packed well if we have multiple orders. Taste medicore anyway. The chicken wings is always over cooked and hard to bite.

Very nice shop with friendly staff

The very last Burger King! 30 minutes wait even though the store was empty. Wrong burger, dry and cold. Staff incompetent. Please close the shop, thank you.

Sorry, but does Burger King even care how much this branch has been screwing up everything for several weeks now, the reviews should speak for themselves. Ordered 2 parts, waited 30 minutes, order was not taken correctly, cancellation was a huge deal and took another 10 minutes. This used to be the best Burger King, now it's really rubbish Food will be cold soon Well done 😅

Here you can rarely get anything from the extra offers in advertising

.are open until 3 a.m. and you can't get in at 2:15 a.m. What's the point of this shit? I'll never buy anything there again.

Worst service ever.. chilicheese nuggets were cold after being spoken to they were just thrown into the old fat..

Employees have zero motivation and you wait a thousand years for your order. Next time I'll go to McDonald's next door. Goes much faster!!!!!!

Something fell out of a plastic bag onto the floor as I was unpacking it; Then an employee unabashedly picked it up and put it in the hairdresser 🤮🙈just disgusting. Looked like a rooster part or something. That was on October 25th, 2024 at around 9:40 p.m. I waited for my order and watched this at the chip station. The health department should see this and make a note of the dirty tables. There is a lack of constant hygiene training for employees here😉

The employees are absolutely overwhelmed, it took 30 minutes from ordering to receiving the food, even though there wasn't much going on in the restaurant or in the drive-in. The employee at the checkout didn't even know their products or menus.

Spent half an hour on Mc Drive, only visit if you have time, otherwise it's better not to

The worst Burger King experience in years. Although there is little activity, the staff is extremely overwhelmed. The order took so long to put together that most of the items were already cold. That was nothing at all.

Rarely have I seen such a reorganized BK. Not able to put out a single cheeseburger in 10 minutes...

Never again!! Drive in employees who speak German poorly. Don't understand what you want from them. If you raise your voice because you are not understood and are supposed to be ancestors, you are ignored. We left after 15 minutes without food, even though there was nothing going on. Total disaster for the store and its employees!!

Small Burger King, orders sometimes take forever, doesn't take part in all coupon promotions.

Ordered from the car. Food was ok 👌

Was here recently, relatively good food, staff A+ with stars!

So..what can I say? The food tastes very good and is warm. However, the service could be better. The staff is often very slow and forgets something or is sometimes a bit rebellious. We've been here several times and things have improved a bit, but it's still the same. It's often dirty outside and a bit dirty inside too. This could be done even better. But otherwise ok.

Staff unfriendly in the evenings, you don't even get a tray anymore. Toilet was dirty. Burgers were OK.

Actually the burgers and fries are very tasty. But what about your ice cream maker? Apparently, according to the employee at the counter, it's been broken since June!?!?? I don't quite understand it, but apparently they haven't made any sales from ice cream since summer. Sorry but that's a no go

Burgers and fries are great as always, but the service is unfortunately completely overwhelmed if you need help ordering and are not familiar with the terminals. The help then came from other guests, it's a shame, it didn't have to be that we were so insulted when we asked nicely because we didn't know

Waited two hours for the food, in between there was a fight between a Talahon and an employee. Overall not highly recommended.

Order at midday via app + terminal. The order was ready within a few minutes. Friendly staff, restaurant pretty clean. No crowded return stations for the trays 😊

Disgusting. Where is the health department? Dirty and everything sticky. Thanks to you, my nephew has been hanging on the toilet for an hour, and the rest have similar stomach problems. The health department will be informed.

Biden is stuck, orders are handed out unsorted, it doesn't matter whether you have ordered for 20 minutes or 2 minutes, employees can't speak German, really disappointed with the store

Impossible salad totally overtired. And 🍔 do not correspond to the menu

The estimated delivery time was 1.5 hours after my order was placed. It’s been more than 2.5 hours now and I’m still waiting! UPD: I got food poisoning after ordering there.

It used to be a really good Burger King location, but it has deteriorated massively recently. The food here is so incredibly bad for a Burger King that I threw out my burgers the last time I was there. The ice machine has also been broken for weeks and is not being repaired. I would recommend everyone to drive the few minutes longer to Witten, the Burger King there is clearly superior in all respects.

Anyone who knows Burgerking knows what to expect. The employees are very friendly

Waited far too long 20-30 minutes... on Wednesday around 9:40 p.m. 🤔 So, after 1-2 years it's even worse. The employees have already told me that it is not full but there are only so few people there because the management wants it that way. If you don't feel like selling it, cancel and have someone manage your purchase at the supermarket. Unfortunately that's normal there. Weak, you could rather buy rolls of lettuce and meat, some salad mayo, white onions, a slice of tomato and you have made something better yourself

The toilet smells of urine... Waited 30 minutes to order... cold fries

(09/10/2024, 6:58 p.m.) Orders will no longer be accepted at the checkout... unfortunately. I think it's probably because staffing is very tight.

Unfortunately, my visit to Burger King today was extremely disappointing. The staff was unfriendly and unhelpful. The ordering machines were broken, as was the ice cream machine - which happens quite often. The restaurant area was dirty, both the tables and the floor. The highlight, however, was an employee who first swept the floor with a broom and then used the broom to "clean" the tables. When I pointed out to him that this was absolutely unhygienic, he only responded with a dismissive shrug of his shoulders. This visit really leaves a bad impression.

Bad food for not so smart people, workers are slow physically and mentaly, not a recommendation from me

Our food was really tasty, the lady who served us was very friendly and placed our order quickly 👍😀. The toilets were nice and clean. Almost everything is fine. The ambience was average.

The food is good but I waited 25 minutes at the drive in, something like that is impossible at a fast food chain

You always wait a long time whether it's full or not And often it is wrong

Very, very long waiting times, terrible

The very last thing. We wanted to pay in cash and had a special order and the lady at the normal cash register, who was open, didn't think she could cash in on us because she already had 4 orders on her screen. We were forced to pay by card and had to wait forever because we had to go to the back of the line for the machine even though the cash register was free. Once and never again

Four of us had dinner there on a Monday, around 3 p.m. There was a lot of chaos, it was moderately crowded, almost all the tables were dirty and you waited a long time for your order (around 20 minutes). Some other guests complained that something was missing from their order and the employee always replied that she was alone. However, you could see some colleagues in the back area. Organization and thoroughness should be worked on. To be fair, we've never been there before and this is just a snapshot of that one visit.

The food was good, but the entire shop was completely filthy, from the floor to the tables and benches to the toilet. It was just disgusting. The burgers couldn't make up for that either. Just hold the rag in your hand every now and then so that the guests feel comfortable.

Interior unimaginative, order screen locked and unreadable, staff difficult to understand and apparently not particularly competent.

Drive is served. Selection machine defective. Walk-in customers are air. You can wait yourself... maybe at the job center.

Employees totally incapable of taking an order after repeating it 3 times. My order received everything wrong and after I complained the employees became rude and unfriendly. Grade 6minus minus....

Super tasty, super fresh and absolutely clean shop!

You waited more than 40 minutes for your order and then you had to immediately check whether it was the right one. During the time I was waiting for my order, 7 orders were issued incorrectly or several things were forgotten. I'm used to waiting a little longer at this location, but today was unusual. Even the cola that you ordered was very warm and carbon dioxide leaked out of it. If you made a complaint you would just be looked at strangely and would be overwhelmed. In general, at a time after 6 p.m. there were far too few staff there and what was there was completely overloaded and overwhelmed. Unfortunately it was the last time I was at this location.

Food was cold. I pointed out a missing burger and I got it. When the outside temperature is 33 degrees, there is no air conditioning. Hell inside. For everyone (including employees). Unfortunately I'd rather go to Mecces opposite.

So this Burger King used to be my absolute favorite in terms of food and ordering speed. However, since these excrement boards were installed and you can no longer even redeem the coupons from the app directly at the checkout, which is six times as fast, you now have to select each damn coupon individually and scan it on this disgusting terminal that is constantly under attack. Colleagues from the other side find it much less difficult. Why choose a Burger King franchisee? These terminals are not an optimization if small orders are not processed at the checkout at the same time. Instead, at peak times you stand in line with 15 to 20 others for the waste terminal and hope that you can order your food at some point after you start nibbling on the benches. Thanks for nothing. And oh yes, if you thought ordering online via the app would work and you could pick it up on site, you would be far from it. This is only possible if you have the bums delivered to your home.

CATASTROPHE!!!!!!!! It takes 45 minutes to get my food, apart from that it takes even longer in the drive-thru…… I've never experienced anything like this, just a catastrophe!!!!!

Edit: unfortunately I have to adjust my review. The bottom doesn't count anymore. The ice cream machine has been broken for about 2 months and ordering Whopper, BK's flagship product, sometimes takes up to 22 minutes. Food yes, almost no. Particularly embarrassing with the large "Home of the Whopper" sign on the wall. Unfortunately, this BK has deteriorated so much since June 24 that I would rather go to Castrop or Witten than to this BK, which is almost 8 minutes away. Half of the vouchers, especially veggie items, cannot be redeemed here either. Very unfortunate. For historical reasons, here is my old review: Running. Good and clean BK. After the YiKo scandal (see Team Wallraff 2014) a lot has happened here. The staff is nice and the food always tastes fresh for fast food standards. My favorite BK!

Ketchup is not in plastic packaging. How do I use soft pack ketchup on french fries? I had to squeeze ketchup onto the Coke lid

Brother it's a BK. Anyone who comes here doesn't need reviews anyway

Employees have no idea and I've been waiting for the food for 15 minutes

I'm not used to much 🤔 But that was the worst burger experience I've had 🤮 Double cheese, bread stuck to the roof of my mouth, meat not even lukewarm, cheese not melted. Staff unfriendly, the replacement burger was just as bad 🤮

Actually, they don't deserve any stars because of their constant overwhelm even when the store is empty

I've been to a lot of Burger King's but we don't go here anymore in an unfriendly manner just because they point out something was missing when ordering and the taste wasn't the same as what we know from Burger King.

Because of all the reports in the past, I am now very put off by the store (operator). I also ask myself why they don't even renovate the drive-in, the column for placing orders was first crooked, then stabilized with a basket full of stones. This looks like the entrance to a hovel!

Worst Burger King ever, it's not normal to wait 20 minutes for fast food!!! Better go to McDonald's across the street!!! Never again!!!

French fries warm, crunchy and salty, Restaurant clean and welcoming, Staff friendly and on the ball 👍

Bad service ice cream machine of course broken food cold....

When I ordered together, mine was completely missing. There was no receipt even though we specifically asked for it and the money was kept! Under all...

Incompetent staff, I waited half an hour for my menu 1 star because 0 doesn't work!!!

My rating explicitly refers to the following experience: our child was denied the toilet! Yes, we have a special situation and special regulations have to be adhered to, but it is still a small child!!! A child who wore a protective mask and had disinfected hands! It would be understandable that adults are not allowed to use the toilets, but not with a small child!

Everything was very clean, the service at the counter was very slow and uncertain. I've eaten better hamburgers.

The Cola was warm, the food was cold and the bread tasted like it had been there for 2 days. Waited 30 minutes for food Defenetiv doesn't come here anymore

The rooms are freshly renovated and have a new look. When there's a lot going on, it's still loud and hustle and bustle. No surprises with the food, system catering, the taste is familiar. The staff is mostly friendly and cares about the customers and the restaurant.

After 45 minutes of waiting for the “drive in” we finally received our order. Arrived home only to realize that we got the wrong burger.. 🤷🏽‍♀️ you would say that's what happens. So we went back, informed the staff and asked for a refund. The manager was nice and understanding, the employee who was there laughed in my face. Something like that is not appropriate. Whenever we order something there, something is either missing or wrong. Unfortunately no recommendation.

I would prefer not to give any stars. The employee at the counter couldn't speak German. Then she was unfriendly and a burger was still missing. When we wanted to go in again, we weren't believed and cheeky comments came.

Was here for the last time today. My Whopper had more than 12 slices of cucumber on it, but no lettuce. The Big King only had onions and meat, if you can call it that, there were so many onions you could barely see the meat. Fries were still raw. Never again!!

The Whopper Bacon Cheese was lukewarm, the cheese wasn't even halfway melted. The bacon, if at all carried past the grill. You can't go wrong with lettuce, tomatoes and ketchup... For 6.99 underground. Once again it was confirmed why I actually avoid this type of food completely. The photo in the "restaurant" doesn't even remotely reflect what you find wrapped in the paper. If you took a photo of the real product, you wouldn't buy one. Unfortunately I fell for it again...

Pure rip off we ordered from Burger King and had to wait 2 hours. In addition, the burgers and fries arrived limp and mushy. What's more, a total of 4 burgers, 1 drink and a pack of 9 nuggets are missing

It's just a fast food drive inn. OK, but not great. What's annoying, as with all Dive Inns, is that you only see the map directly on the intercom. And that you always have to check whether ketchup or mayonnaise is actually there. Otherwise ok.

Food is as usual. Burger King. The service is terrible. Half of it is forgotten. When I jokingly asked if I could pay half the price, the response was extremely rude. Is there no humor anymore these days? Unfortunately, forgetting to eat happens almost regularly. It's a shame, it could be so easy. ;)

When I wanted to exchange a cold burger, the shift manager asked me why I took a bite and accused me of cheating and then insulted Germans in general as being stingy and picky. I was in the car and noticed after the first bite that the burger was cold. ...When I asked if the manager was in the house, this older woman claimed she was the manager, gave me a new burger and told me to leave the store.

Unfortunately, almost every order in the drive is missing at least one entire dish.

Completely wrong goods packed. Something was also missing. Unfortunately I only looked in the bag once and only noticed it when I got home :-((

Is there actually a worse Burger King? Constantly cold, very old burgers... Quality 6-

Eat like any other Burger King filliale. Unfortunately, I can't understand some of the employees properly The wait was far too long on our last visit: 25 minutes for our order and everyone who came after us had their food sooner 🤨 Plenty of parking spaces available

Once again asked 53 times because no German is spoken. Once again there was no mayo, but a straw, even though I didn't order a drink. Keep it up!!!

**Rating: 4 stars** I recently went to Burger King and had an overall positive experience. The service was quick and efficient - the food arrived quickly and was of the usual good quality. However, the restaurant's decor was a bit boring and could do with a refresh to create a more inviting atmosphere. Still a good place for a quick bite!

Most of the time everything is good here, but several times I have received the plant-based version instead of the chicken burgers I ordered. Today I wanted to redeem a coupon at the checkout which, according to the app, can only be redeemed at the checkout. I also tested this on the terminal without success. Because there were an average number of customers in the restaurant at the time, they weren't willing to take my order and referred me to the terminal. When I said that the coupon could only be redeemed at the checkout, they simply said no. There is better service across the street Really disappointing.

Rarely have we seen something so outrageous. My husband was there and got the wrong order. Unfortunately, he only noticed it when he was home and went back to have it changed. Since he doesn't speak German very well, he was treated with extreme xenophobia and they didn't want to prepare the right order for him. He was supposed to keep the cold fries from the wrong order and they wouldn't make him new ones. Just anti-social and no respect for the customers. But what do you expect in this industry... your brain probably wasn't enough for anything clever 🤷🏼‍♀️

Much too warm in it, sauces are misunderstood because you can't order them directly at the counter. Drinks warm and non-carbonated.

First an incorrect order was given. Then there was a long wait and still the mayonnaise was forgotten

We had to wait over 30 minutes for the food, some of which was cold and personalized that we hadn't even ordered. The citizens' surface was partly under the citizens and only half occupied. Since this was the third time that the service here was so subpar, I would advise everyone not to eat here from now on. we won't come back again.

Uncoordinated work behind the counter.... Waiting for almost 25 minutes.... Thanks, somewhere else next time....

Pure disappointment. The citizens were cold and inedible. Actually I should have given it back. But wanted to spoil my mood. The leadership has to work on it. Clean the tables every now and then. There are enough people in society who leave the table like a mess.

We ordered our food for 9 p.m. at around 6:30 p.m. The food was then delivered at 9:45 p.m. The two burgers were cold and looked as if they were at least 60 minutes old, the curly fries were also cold and limp. At least the bottle of Coke was warm. Nobody answers the phone either. Better order somewhere else, the store is a disgrace and an insult to the "Burger King" brand.

When I read her a voucher code, the lady at the drive couldn't explain what was wrong with it. Just said "please drive up to the second window" I hadn't done anything wrong. She just didn't understand what I said and I didn't understand what she said.

As always, rolls cold but meat 🥩 warm. But everything is dirty again.

The Whoppers were the best I have eaten in Germany so far. The ingredients were all fresh and used generously. The fries were also fresh and served hot. The staff was very polite and friendly. The bathrooms were super clean and so was the branch in general. Very child-friendly and the location of the branch is also great. I can only recommend.

Never again. Ordered online and delivery time was quoted as 1 hour. After two hours there is still no one there, it has been online for 30 minutes that the driver's position is being determined. Nobody answers the phone. Catastrophe.

As always good 👍, no waiting time, nice service. Now without a play tower for children, and some tables were dirty, long waiting time despite electronic ordering, I think the waiting time wasn't that long before. Getting in and out quickly is the best.

Unfortunately, ordering and payment at the checkout are not possible again because they are understaffed and overwhelmed. It is then only possible to order via the terminals. As is well known, it has been available via the BK app for over a year, at least not for iOS users (you can do that But don't blame the French customer if BK doesn't want mobile orders and doesn't want to make improvements). I then went across the street to the competitor with the golden M.

Everything is always cold!! Also unfriendly! Never again !!!!