Burger King Berlin in Berlin

Food is not good, you have to wait for what feels like 2 hours for food and the staff is also far too lazy to clean the lobby.

Quite a disaster, apparently you can no longer get plastic cups at the normal checkout, according to the employee you can only get them at the order terminals and you can't get a transport bag with a handle, a no go as a cyclist In fact, receiving these little things was no problem 2 weeks ago

This place used to be a good restaurant years ago. We went there yesterday, this new Indian employees are not friendly at all. They don't say Hi or goodbye or eye contact.!

So, at lunchtime it's just a matter of necessity. Fries really cold, unfortunately the burger was only slightly warm. Offer not possible. Too bad.

BK is always worth a trip, but some tables and chairs were not clean

I would say that it is a solid 3 stars. It is okay place to take a bite here from time to time. And it is convenient to have a gas station and a car wash next to the Burger King.

There was always something missing. Unfortunately, it was only noticed at home.

Waited a long time even though there were hardly any customers

The order screen was broken they made me wait 10 minutes in line just to tell me they don't have meat for today, i mean a Burger King without meat how!!

It couldn't be worse. Ate there on the late shift. An hour later, stomach cramps and diarrhea. Stay away, this branch should be closed. Why doesn't the health department take care of such problems? Unfortunately this is not an isolated case in the branch. Colleagues report the same symptoms. Abnormal...

So the ambience is quite good, unfortunately this is the branch that was examined by Team Wallraff. That doesn't make a good impression.

And no one answers the phone...

Drive in with a wait of almost 20 minutes! (Three cars in front of me and only a small bag each) then the burger gets cold... that doesn't work at all!!! But I had time to look around... overall a very unkempt area. Not recommended!

Unfortunately, the selection is limited. Not everything is available here. Offers aren't always valid. Furthermore, the staff is anything but friendly.

Expensive and dirty and the portions are too small and it insults the intelligence, poor guy!

Food was ok. Unfortunately there was dirt everywhere on the floor and on the tables.

This branch will never see us again. Unfriendly staff, ordered large fries and paid for them, but there were only small portions in the bag. Regarding the improperly packed bag, we only got a shrug of the shoulders and the next customer was served and we were left standing there freezing cold. No thanks!

The worst service you can get. Almost nobody speaks German. There are no toys for the children's menu.

Employees were friendly The food was cold, too bad...

A slightly older Burger King, you can still order at the counter and not just in line in front of the glass box and with a card.

These Indians really have no idea about gastronomy since when do you have to park your car in the parking lot in a drive after ordering and then walk to the window to pay, on the whole not recommended!!!

It was an ok place. The burger I ate was very decilious to be honest, I don't often eat here but once in a while is nice and easy. I would recommend this restaurant specifically. Staff was nice.

Good food, super warm fries, but the air conditioning is on in the winter. I was very cold when I ate.

It was not possible to pay by card at the drive-in. Unfortunately, I also noticed hamburgers that were already hard because of the bread. I was already too far away to drive back. There were enough parking spaces and the employees were always very friendly.

The meat on all burgers was cold, the lettuce was wilted and the fries were also cold and extremely greasy. The entire staff who worked there that day hardly spoke a word of German

So what you can expect from Burger King was definitely solid. Burger was delicious. I ordered the exact same burger at another Burger King a week ago. There it tasted like stale old fat. Could almost not eat the burger because it was really gross. The one, on the other hand, looked well occupied and was really tasty

Get everything fresh. Very clean

Never. I wanted to eat there today after a long time. No card payment possible at any ATMs. The same also applies to the checkout area. The staff is incompetent and no one speaks German. All professionals. Just go to the store.

Placed order after 5 attempts. Always the same error on several terminals.

Food delicious. Staff friendly and helpful. Everything great. Just no chili cheese nuggets. Next time with chili cheese.😀

The name justifies the result - these are truly royal burgers

Very good service and good food 👍

absolutely bad service - the terminals (the only option for card payment) were faulty, every time out of 4 attempts an error occurred when you wanted to press the payment option and you had to start over. We also “demonstrated” the whole thing to the employee (also at DIFFERENT terminals), who didn’t know what to do other than send us to the drive through. When we got there, the employee said very arrogantly that it was our fault and that it was the card's fault (we didn't even get to pay!!) and when we tried to explain the situation to her, which we had explained to her for 2 minutes To explain, she denied it “it would work for the other customers too” and discussed it. She was super unsympathetic and unhelpful from the start. My personal guess is that the payment didn't work because we wanted to order plant based. Maybe that's why it worked for the other customers and not for us. I have no idea whether this Burger Kind doesn't have any plant-based products in stock or what the problem was, but certainly not because of the menu, since it couldn't even be used, but that apparently didn't fit into this unfriendly lady's worldview. I therefore recommend visiting other branches.

So first of all, if you want to see the restaurant as a standard Burger King restaurant, then you're unfortunately wrong. it's more like a dirty run-down museum. Lights flickered, one of the four screens was at half past eight, and only cash payment is possible at the checkout. There was also dust and dirt in every corner. However, the height was due to the unfriendly manager who, in my opinion, can't manage anything there. We wanted to order plant-based there and as soon as we wanted to pay (at the terminal) it said that it was not possible and that we had to get staff. We did that and the manager took a close look at what we had entered into the terminal. Then she saw with her own eyes that the ordering failed again and then said we should please come to the drive thru and then order there. we did that too. Then we came to the window and she said she had to discuss with us that all other customers were able to order at the terminal and that it was because of the card, for card payment. Only there was no payment because you couldn't pay before the error message appeared. She simply didn't understand this and it denied that the terminals had a fault and that it wasn't our fault. She also showed very disrespectful behavior.

No... despite there being enough staff... waiting forever to be able to order. But the shop was EMPTY!! When you as a guest/customer have to experience the overwhelming demands of the staff LIVE

Everything was great, unfortunately the delicious burger was cold

Check your order for completeness! Ordered for €37.91 And discovered The Fanta was half full Fries were missing Chilli cheese nuggets were missing No apology for it! Take care of the complete order Best regards

Dirty, and you have to wait lifelong for your food, even it’s not so complicated.

It's reminiscent of a fast food joint on the highway... Somehow rocked down... Should be fundamentally revised. The drive-in location is also difficult or impossible to see. . . . If this branch ever needs to be reworked, you should think about the price development...

Burger only slightly warm Fries cold Onion rings sticky

There's hardly anything going on, which doesn't come as a surprise Unfriendly staff. Asked carefully because something was missing and you were looked at stupidly and waited 5 minutes for the drink even though there were 2 customers still in the shop. Food cold even though it was “freshly prepared”, onion rings completely sticky and the seating area dirty + very cold.

Good evening everyone, I've wanted to write a review for a long time, but never got around to it. Burger King was very good back then, price-wise in the app, where you got 2 good burgers + side dishes + drinks for €8.99. Now of course it's worse, just like at McDonalds. The price is now €12.99, for example. If it were just that, of course it wouldn't be worth mentioning. The burgers were made with love, they were hot and beautifully designed. Everything was as you wanted it, and I was there very often back then and it was always good. I rarely go now, simply because it's too expensive and what you get is disgusting. Some of the burgers are completely cold and the hall is often very empty. The tomato is almost next to the burger and it's just not nice to eat this creature as it was back then. It's all slapped on carelessly and disgustingly, so you wonder why you bought two burgers for €10 that you could also spend on something cold at Kaufland, which in the end is almost warmer, but above all one thing: BETTER! I don't know whether reviews will be deleted and to what extent you can influence them in comments, but as long as it is as it is: don't go there. No attack on Burger King! The only thing that turned out bad for me was this branch, which was perfect back then. Good day

Very unfriendly staff. The same every time. They don't want to accept a 50 euro note because it's "too big". If you don't have enough money, you can just say so, but I don't know whether this way of dealing with people is because of where I come from or because they just don't feel like working. Incorrect orders are also common. (Food missing, wrong food served, clues ignored). I order a plant based burger and they give me one with “real” meat. Even though I can prove my order with a receipt, the staff still argues with me and wants to be right. I ask you, I have no choice but to assume that I am being treated so disgustingly because of my origins and my appearance. Other customers don't have this problem 🤔

The service is an absolute disaster! Never seen such unfriendly employees.

Eben ein Burger King. Meist gut und schnell. Immer gute Qualität. Ne Menge Parkplätze. Liefern auch. Leider stanken die Klos heute dermaßen, dass mir fast schlecht wurde. Sowas habe ich dort noch nie erlebt.

The service is simply unfriendly And don't talk to guests, don't recommend her to eat

Usual quality at Burger King, the fries here are the best fast food fries, nice and crispy and soft on the inside. Love the smoky flavor of the patties. Unfortunately, ordering via the app didn't work as usual, but a service star was deducted, the branch was closed according to the app, I could then order using the QR code at the terminal.

Ambience is quite nice and new. The staff was okay, they just didn't really understand you. Perhaps it would have been better with English. The burgers were quite good at first, but the next day I had a stomach ache and diarrhea.

48€ contractual penalty for exceeding the parking time!?! You've probably lost your bike, BurgerKing & Smart Parking (rip-off company)! The whole family was a regular visitor to BurgerKing, but not anymore! That's not how you treat customers. How do you come to impose fines on your guests if they consume with you for longer than 90 minutes? How stupid can you be, BurgerKing? We'll never set foot in your juice shop again!

Disaster!!! Disaster!! Disaster again!!! Why do you put someone at the reception and checkout who doesn't speak German? English wasn't popular either. That explains the ordering machines at BurgerKing. And the store was empty!!

The Burger King branch is certainly not worthy of a Michelin star, but that's not my claim at all. I have never been disappointed here so far. I always order on site from the screens and the orders were always put together correctly, nothing was ever missing. The burgers taste good and I always found the burgers from the King's Selection to be good, even visually. Maybe I've just been lucky so far, but every time there were correct people working and waiting times were less than 5 minutes. Cleanliness in the restaurant is ok, but here and there there is something on and under the tables. I can't comment on the toilets.

Phew. You basically fall asleep in the drive-in. The staff inside the store is lousy. Addendum: Still no improvement in sight. Nowadays there are no more “hello, goodbye” or anything like that in the store. You only hear the word “Thank you, please” from customers, but not from staff.

Unfortunately the food was cold and carelessly prepared for the third time. Employees put up chairs at the table where people eat 1 1/2 hours before closing time. It's incredibly dirty everywhere. Unfortunately the worst burger king I know

It's clean. But the guest room is unheated. It was uncomfortably cold and therefore not very inviting. The fries and the burgers were cold. The burger was probably never warm because the cheese wasn't melted. The Coca Cola didn't really taste like Coca Cola, probably saved on the syrup and low CO2. Overall unpleasant experience.

On the website it says that the branch should have One Piece menus, but on site you find out that there is nothing like that at all. Apparently it is too difficult for Burger King management to provide correct information on the dddr website.

Update December 3rd, 2024: The order has been out for 1 1/2 hours, so far I have called the branch 16 times in a continuous loop and no one ever answers, each time it rings for almost 2 minutes. Disaster, ABSOLUTE disaster.

My worst visit to a branch ever. Not significantly different inside at 2° outside temperature. Forgot the extras when it came to a burger... while waiting for the new burger, my beloved Big King XXL cooled down due to the temperature in the shed. I then changed the fact that the Whopper sauce was on it. You also sit on completely torn leather chairs. The burger complained about was complete but only lukewarm. In short, cold fries, cold burgers, cold shop... this branch is absolutely underground

The service doesn't even deserve one star. We took food with us, and at home we saw that 3 cheeseburgers and cheese nuggets were missing. It’s very cold in the room, the employees walk around in a bunch and do nothing!

This is now the third BK where the heating is supposedly broken. Room temperature 6 degrees. Just pathetic.

Too few employees. Shop was full. 30 minutes waiting time to receive cold food afterwards. Next time maybe pack the food together and not leave the nuggets first and then leave them for 20 minutes. Too bad...

I'm here from time to time. I really like the ordering terminals, so you can choose at your leisure and change your order if necessary. The food is typical Burger King, the quality has always been okay. The cleanliness varies, but it must also be said that some visitors do not behave in a particularly civilized manner (they dirty the tables, the toilets, the parking lot and throw the garbage on the eagle rack out of the car window). Some of the upholstered furniture urgently needs to be replaced, it is so broken. It doesn't bother me that the employees often don't speak German very well, there are terminals. I'm rather happy that they do this job and ensure a full stomach 🙂 The 90 minutes of parking are enough for me and I haven't had any problems yet. On the contrary, this regulation also ensures that you always get a parking space.

Update November 2024: 48 euro contractual penalty for parking too long. Unfortunately, notices about maximum parking times are barely visible and there are no notices in the branch either. Customer friendliness looks different, I won't eat here again. I have no idea what's going on here lately. The waiting times are getting longer and something is forgotten in 90% of orders. The taste and consistency of the products are often significantly worse than in other Burger King branches. I used to enjoy eating here but now I avoid the branch.

The food is average but the staff don't really understand German so you get the food and if it's wrong you're out of luck

I'm actually a big Burger King fan. But this branch, especially the partner company that takes care of parking space management, has completely disappointed me. I am a regular customer and have eaten there at least 3 times every month for the last 2 years. But now I got a parking fine of €48!!!! Just because I parked there for more than 1.5 hours. I was eating for a long time and since there wasn't such a growth in the past, I didn't think about it. I'm a loyal paying customer and love Burger King. But it really isn't possible to take the money out of my pocket like that. I've already told 11 of my other fast food friends about this. Unfortunately we no longer serve this store. Well, it's your own fault for such a rip-off. It's not like there was an urgent need for parking there. Everything was really empty. I am deeply disappointed :(

Be careful, there are rip-offs at work here! We parked and ate and then received a bill of €48 because we ate in the restaurant for 2 hours. With 3 cars + processing fee we are now out of over €150. Absolute cheek to rip off your own customers like that. Never again!!!!

I've been here again for a long time and unfortunately found that the branch had developed very negatively. The employees can't even reproduce the order number in German. Branch very dirty although not very busy. Food was OK typical Burger King. I will avoid the branch.

Ate there on Saturday after a fishing trip with 2 adult sons, as I often did in the past. Emphasis on the past!! Because now “parking space management” and 3x €48 fines for parking too long. We agreed to meet there and were there with 3 cars. This is a rip off. Result: 3 regular customers lost, along with partners...

After what felt like several decades (only figuratively speaking), we visited the restaurant and didn't regret it. The food and ambience were as usual, good to very good. For this reason, we decided to visit the restaurant more often again.

We ordered via Lieferando. We then got a call from the citizen King saying that it could take 2-3 hours because there was only 1 driver there. I then canceled it over the phone but had already paid with PayPal. He assured us that it was canceled and we would get the money back. After I didn't receive an email or anything, I called again and asked. He said he passed it on, it was 100% canceled and we would get our money. Nothing happened!! No money back so far, of course the food never arrived because it was canceled, but it is recorded as delivered. That's an impudence!!!!!

I think the best thing about this Citizen King is the ambience. You can relax and enjoy your meal in peace. Food is like any other BK and was prepared quickly.

The waitress found it too much to search for the desired menu in the system. The service couldn't be worse

So we all know that BK is not healthy. The fact that they are no longer cheap anymore, too. But the fact that they prepare food incorrectly and don't even say sorry afterwards is awesome. In short: I ordered an expensive menu, extra WITHOUT onions, because I actually have an allergic reaction to it, I said that and ordered a few extras, all of which are chargeable... But then instead of no onions I had them - on all my burgers Onions! Can something like this be chosen? I do not think so. I went back 2 days later because it's a little trip around the world for me - the manager didn't say "sorry we prepared your food wrong" - he said "why are you only coming now..." He was serious? I actually had to discuss getting my rights - but there was no apology or any kind words... I understand all the 1 star reviews here and I'm really disappointed.

I don't know if they still have to slaughter the cattle in the back, but there's always a long wait, half of it is always missing. You can only do it if you have to

Eating the wrong food several times

Everything was just not right, not recommended. Employees were also very unfriendly.

The last store there is. Dirty and filthy. No payment possible with Amex! Employees unfriendly and extremely incompetent!

I am extremely disappointed for the third time. I got cold woppers twice and on October 7th, 2024 I wasn't served. I will no longer support such dubious behavior. There are great alternatives to this store.

The star rating is in comparison to other Burger Kings. The restaurant has improved significantly since the ordering terminals were introduced. Unfortunately, sometimes the orders are incorrect or incomplete.

There were an estimated 8-10 employees milling around aimlessly and without a plan. They constantly switched between the counter and the kitchen and every 5 seconds hectically glanced at the monitors on which the order was being processed. One looks in vain for a porganization structure. After half an hour we received our food for three people. Sometimes cold, without any extra side dishes and once completely wrong. The staff was annoyed and unfriendly, but gracious enough to replace the wrong hamburger. Sorry, we'll never go to this branch again.

Minus 10 stars would still not be enough. Dirty atmosphere, the broken benches alone, far too long waiting times with few customers... the men's toilet is an imposition. The health department should go there... NOT RECOMMENDED

delicious 🍔 burgers prepared quickly

After dinner at the institution, she used the toilet at night. I definitely do not recommend eating there

It started with the order at the drive-in counter... the man on the intercom doesn't understand a word and obviously doesn't know the Burger King menu either. After 5 attempts to give him my order, he finally repeats my order “correctly”. When he gave me the order through the window into my car, one of the lids on the cup wasn't properly on, so my car was dripped with Coke. At home I noticed that my wife got a Kings Chicken with cheese instead of a Kings Beef without cheese and I also got a completely different menu than what I ordered... I've had negative experiences in this branch several times, but that was really ours last visit here!

Waiting time = catastrophe Food = cold Service= can speak zero German Ambience=horrible

Food is delicious and comes quickly, only the seats are broken (the armchairs)

The waitress didn't understand me and barely spoke German. Half of the order was missing, of course the full amount was paid, unfortunately I only noticed it when I got home. But that's not all, we had terrible stomach cramps after eating the menu and spent the night on the toilet! I can't recommend anyone to set foot in the store, I'll give it a wide berth in the future!

We often get something to eat there

First of all, we were charged €48 by this strange valet service, even though we were there for less than 50 minutes while it was still in operation, even though the parking time or anything else like that was not exceeded. Ridiculous... and bad for the company itself.

Cold. Why should I learn all foreign languages ​​to order there?! Difficult! Loveless and without napkins (DriveIn)

Not recommended. Staff unfriendly

The service was nice as always, the food came relatively quickly and the food was really freshly prepared, hot and tasty.

Very friendly staff, burger was freshly made and tasted very tasty.

Been there twice and ordered once online. Something was missing or wrong with every order. I won't be going/ordering there again

They are not always included in all coupon campaigns. PayPal is available on Google. But that's not true.

There was a delicious flying animal in my food...unfortunately I didn't see it until I got home. Thank you Burger King Schöneweide!

Today I bought some food at Burger King for the first time in a long time. This branch on Michael-Brückner-Str. I definitely can't recommend it. Nuggets and sauces were completely forgotten. A double cheeseburger was ordered and we got it, well if I only knew.

Very unfriendly woman at the checkout and the burger had no sauce at all.

I got a €48.00 penalty for parking, I only parked for 27 minutes!! I called them to get my receipt, they told me they would talk to the manager and call me back but they didn't. I will never go to this Burger King again.

It's a disaster to eat there, it's hot without air conditioning, the men's toilet is uncleaned and smelly, I don't recommend going there.

Just disgusting and on the verge of vomiting, you can look at the ambience, but it's not really nice either. I've been feeling really bad since yesterday and it's not recommended.