Burger King in Aschaffenburg

Waiting 17 minutes for an order is not fast food. Especially when almost the main reason was to go to this store. When asked about getting my money back, only excuses are made. I'm healed.

Individual service and exemplary service are not available at fast food chains? Are you kidding me? Are you serious when you say that! We were a group of 11 people to visit our new location nearby, we were all hungry and short on time. The person responsible for the location personally took our order. Everything on one bill - no problem. Then our orders were served to the table and he still remembered what everyone had ordered. Bravo. And it tasted good too.

On April 5th, 2025 I wanted to redeem my crowns at the branch. The coupons were scanned, I received a confirmation - but nothing was visible at the checkout anymore. Instead of help, I was turned away, but the crowns were still gone. The branch manager was extremely unfriendly, made fun of me and offered me “1000 cardboard crowns”. No apology, no solution – just disrespectful. That's not how you treat customers.

The one in the hat takes his job far too seriously

I ordered two menus and a wings bucket today. What was forgotten was of course the most expensive part of the order, the wings bucket. As if it were too difficult to remember three things, even though a screen shows everything that needs to be packed. But instead of forgetting the fries, the largest and most expensive part of 3 parts is forgotten. And not for the first time. Of course, it was only discovered at home, 10 km from the branch. That's it for me with BK, it hasn't happened to me in the competition with the golden M.

Parking is easy. The food is very good.

In the drive in 2 sizes of fries, ice cold! 9 onion rings cold and chew like chewing gum. 2 shakes were good, but how can you go wrong? Simply charge 20 euros for this. Never again and not recommended.

The burger I ordered was stone cold. I asked for a new one; it was put in the microwave, and I got my half-eaten burger back. Overpriced, unfriendly staff, terrible music. I'd give it negative stars if I could.

This store is really the worst, dingy, dirty, disorganized. Ordered two menus and a Jr. Meal to take away, luckily I took a look. How can you be so incompetent about packing a bag, forgetting toys, forgetting the juice, completely forgetting the fries on the menu. Dirty tables at the vending machine, dirty drink residue stuck everywhere. I wonder how much the health department is paid for the store to still be open.?!?

Gastrointestinal upset after eating is inevitable

The food is as always, but unfortunately just as expensive when you go out to eat! The four of us spent €92 on 4 meals, chili cheese nuggets, onion rings and king wings. But the worst thing of all was that the floor on the first floor was completely stuck like chewing gum, you're welcome to clean the floor! In the future, we'd rather go out for real food with service, cutlery and napkins!

In my opinion, 13 minutes for a double chile cheese burger is too long. In addition, there were only 6 guests in the store, 5 had already received their food. So we're not talking about fast food here... unfortunately it's no exception, it just takes too long, very often...

The staff consists only of incompetent people who don't speak German, the food is cold and just slapped on all over the place. The long waiting times are bottom drawer, a whopper menu in 20 minutes. If you go to McDonald's you'll get more of it. The store is just embarrassing

Today during the lunch break I waited a whole 25 minutes for 2 cheeseburgers and an extra long chilli cheese menu to see that the employees (who hardly speak German at all) had put pickles on the burger instead of jalapeños. I know that this is not a posh restaurant, but there are more than enough experiences that you have had in fast food restaurants in your life and this restaurant almost always manages to disappoint you again and again.

Unfortunately, I'm too lazy to cook myself, so I'm constantly getting shitty here at Burger King, every time I forget a burger or fries. Please hire people with math skills, thanks Burger King, I'll come back tomorrow

It's so annoying that the employees don't even understand German.

This has nothing to do with fast food. Three cars in front of me were in the drive for 25 minutes. And then it doesn't taste good...

Only incompetent staff couldn't even put together a small order on the drive and there wasn't even much going on...Würzburgerstrasse...

Seppel seppel come out seppel, seppel don't give up🥰

Things are getting less and less friendly at the drive-thru. Some people don't understand German and then they get loud. Very bad service

Schnelles und freundliches Personal. Das Essen war frisch und es hat auch nichts gefehlt. (Drive through)

Went there again today after a long absence. Friendly staff and beautiful interiors

Food came quickly. It was very clean.

The service is very unfriendly, cheated out of two burgers... Never again..

Please don't misunderstand, this is my PERSONAL impression of this Burger King. Service/Order: The employees are always trying (sarcasm off). For a fast food restaurant the waiting time is bearable. Ambiance: As a customer you have to point out to the staff how dirty the self-service drinks are and that one device doesn't work. Eat: After receiving the tablet with the ordered food, the food was ONLY LOW WARM, and it didn't take a minute to receive my tablet and carry it to my table. Employees: After complaining, I was treated rudely, condescendingly and harshly by the male cashier, with the ARGUMENT that I should pick up my tablet quicker??? Just NAUGHTY I am a CUSTOMER and not a supplicant.

Was very crowded. But the special burger was really delicious

Big King is disappointingly bad at this branch.

Mega bad for Burgerking. Wrong food, food cold. Exchange was a mega discussion. Empty syrup in the drink dispenser... AND it's cold inside. Then go to the new McD

The food was quite tasty. Two hours later I had diarrhea

Mega burgers. Was exactly as expected and desired.

Food is bad, fries, lattice fries and onion rings with labels, it's a shame the quality is poor, it used to be much better Too bad

No air conditioning on some summer days it was excessively hot

Fries were cold, hamburger meat was almost burnt, drinks machine was broken, we had to check first. 1OG tables were dirty as must have been. Ladies toilet door has fallen sign. It used to be better. If this continues, the store won't be around for another 1-2 years

Burgers were cold, Big King meat was crusty, cheese was old, you could tell that the burgers had been kept warm for a very long time. Long Chicken tasted like it had been reheated. Drinks were taken incorrectly, despite repeating the words several times, the drinks were served incorrectly. Wanted 2x cherry mezzo mix and 1x sprite. We got 3x cherrypepsi. Sorry but it's definitely not worth the money. Never again on Hanauer Str.

Nice Burger King. Music was great and I really like the Burgerking nostalgic mural outside

Stomach problems every time, only at this branch...

Too few people Vending machines have no iced tea, other visitors have no Fanta and staff shrug their shoulders. Then I watch the employee at the machine shaking the parts inside, but when I'm there, there's still no iced tea

Didn't get what we wanted, got the wrong stuff, (ordered Sprite... got a Coke zero, very expensive for bad service

When we came in and ordered, we and another family of two were the only customers. Then we stood there waiting waiting waiting for the food. Everyone else who came after us had their meal before us. Some had already eaten and left. After 15 minutes I complained. It said "same". After another 10 minutes I made a fuss about whether he was kidding me, he said "immediately". After 5 more minutes we got our food, COLD, inedible! Fries tasted old, burger meat was cold! Every cola drink that you clicked on the self-dispenser was empty, so we drank water. I was here for the first and last time. Shame about the money.

We went there as a child on 22.09.2024. Even though it's not very crowded The staff is very rude and disinterested. They have no information about the job. They also said that the beverage machine was empty or defective every time. We took our groceries but waited 40 minutes for drinks and got 4 pommes. 2 of them were wrinkled, smelled like they were made in old oil and were not cooked. There is no talking to the staff. They immediately give contradictory and contradictory answers.

Burger and wrap great as always. Service as expected, the music this time was completely unusually loud and quite special - techno. Not for everyone.

My tip to you is the secret Schlappeseppel menu. Word around town is that this meal is only served at the Burger King on Hahnauer Strasse. All you have to say are the words "Seppel Seppel come out, Seppel Seppel don't give up" and the employees already know.

The measly Seppel menu is great

I'm disappointed you always forget the sauce. Now I have to eat dry churros because I forgot the sauce. King Fusion only with cookie pieces, no sauce. It was even ordered separately. Chocolate milkshake without chocolate. I understand if this happens once, but not every time.

Carelessly topped, the cheese hadn't run yet. Fries looked like they were baked with old fat and were really bad compared to other BK branches. Ordering was quick and the employees were friendly.

I ordered a n plant based burger and got a burger with beef and cheese that's really the last thing

The best Burgerking branch in Aschaffenburg, the waiting time after ordering is okay, the employees are friendly, the restaurant is clean - I can highly recommend the restaurant.

Great, I'd love to go there. Everything is clean and you can go into the kitchen to take a look.

Very quick service, meaning the food was only lukewarm.

I had to repeat my order at the drive in 5 times, then order again at the counter, got a cheeseburger instead of Fanta Cola, and a cheeseburger instead of a hamburger. Employee can't remember 3 things. Very chaotic, staff shouting at each other, they have no system in their work. A burger was also missing from the order in front of me. Fries were ok. Burger carelessly mashed together, not standard, Fanta tasted stale. Ash from cigarettes hung on the drink lid. Inedible.

Unfriendly staff. Unfortunately I can't speak Pakistani. Sorry. Unfortunately, compared to other BK, it tastes disgusting in Aschaffenburg.

I was there earlier to get something small. First they made me wait for 10 minutes even though there was no one else at a distance and then they charged me. After another 30 minutes my number was finally called. I ordered for take away and I was given a tray. I said yes, I ordered takeaway and then I had to pack my own food. The people there are rude and rude to the customers, for example a boy who didn't hear his number went there at some point and asked and was then told that the food had been there for half an hour. If the employees speak quietly or unclearly, you can easily miss the number

Staff incompetent and not friendly, burgers were just somehow thrown off, fries and onion rings were only briefly dipped in the deep fryer so they were still raw, it felt like 40 degrees inside and I can't even get started on the toilets. All in all, 1 star is still too much!

Disaster food cold, employees annoyed bored, cola tastes like death disaster just

The air conditioning doesn't work

Without air conditioning... catastrophe

After waiting in line for over 10 minutes because I was completely ignored, I came to order. The order was complete and correct. Unfortunately the taste is almost criminal. My stomach or digestion reacted accordingly. I recommend avoiding eating here.

On Sundays it's mercilessly understaffed. You can wait 15 minutes for a coffee. It's a shame that there are so few sockets - especially not comfortable seating - Mcd clearly makes it much better

Drive into catastrophe every time something is missing or the employees don't understand you - it's extremely annoying - just get employees who at least understand something

If you like something quick to eat, this is the place for you

The ice cream was delicious, we enjoyed the “all-you-can-drink” offer and everything was clean. I would like to complain that there was no air conditioning running in the heat. It was almost unbearable and so no hot food was ordered.

From ordering at the drive-in counter to paying and eating, it was a complete disaster. I haven't been to Burger King in years, now I know why.

Normal experience, I only go there for the lemon coke.

It's one thing that you can catch fire indoors, it's so hot. Climate crisis. OK. BUT! How can the above terrace look like this? The tables and windows are covered in bird droppings and the tables are very dirty. Not to mention weeds and discarded trash. Terrible..

Long wait, fries cold and soggy, the burger tasted strange... I really can't describe it better. Some of the staff don't speak German or even English.

Everything is OK except the children's slide on the roof smells like piss

Very dark. Very unfriendly service, not a friendly word, everyone looks stressed and annoyed. The food is slammed on the counter and the ingredients are wrong, but the way the employees look, they don't dare complain about anything.

Always forget the toy and the drink

Unfortunately, I cannot recommend the Bürgerkind branch in Aschaffenburg-Hanauerstraße. The quality of the food leaves a lot to be desired. In addition, the waiting time is often far too long and the entire operation appears chaotic and poorly organized. Overall, I am very dissatisfied with my visit there.

One point is still too many!!! Hygiene is not practiced here. People constantly touch their hair and faces and then burgers are prepared without washing their hands first, let alone putting on gloves.

incomprehensible and unfriendly employees

Staff totally overwhelmed with 2 customers

Food was okay. Lots of pigeons come in on the upper floor - accordingly there were pigeon droppings on the lampshades. The high ceiling is not cleaned either, there are thick cobwebs everywhere

The employee at the drive-in was obviously under the influence of drugs and tried to cheat me out of my money. The EC machine is broken and I have to pay in cash. 20€. For two cheeseburgers and a drink. He didn't accept the 2 for 1 coupon. That wouldn't work either. When I objected that I would like the bill, he promised me a "good price" and wanted €15. At that point I probably should have just driven. A supervisor or other employee was reportedly unable to speak. In the end I paid €10 by debit (but it worked!) and I just felt like I was being ripped off!

The foreign staff are arguing behind the counter. Everyone seems a bit uncoordinated even though nothing is going on and mistakes happen. Too bad, I love Burger King

Want more vegan options. No freaking cheese pls :) could be a bit quicker for fast food ;)

As a woman, you are shown very clearly what attitude the men behind the counter have towards them. After I expressed my displeasure as a woman, who behaved politely the whole time and never for a second was mutual, a young lady from the same cultural background wanted to teach me about respect... Apart from the fact that the fries were cold and I was shown the whole time what I was worth in the eyes of the workers and as a woman, you don't have to put up with this kind of behavior. And certainly don't pay for it. Keep your dirt.

It's really bad, this is the second time we've only received half of our order at the drive-thru... I'm already carefully checking the contents of the bag when it's handed over. Unfortunately, the second time I got home I noticed that two items were missing and one item was wrong in my order... a shame for the money. The phone doesn't seem to be busy there either, so why would you give a service number? Unfortunately I didn't receive an invoice either. So that you can at least understand it...

Insufficient air conditioning, staff are friendly. Ambiance is not inviting.

Food wasn't fresh. Operation OK, extreme problems with the order terminal.

Ordered 3 different ice creams. Done all 3 wrong. Ordered Oreo ice cream, Smarties ice cream, etc., the ingredients were missing. We only got vanilla ice cream. And they charged 3.99 euros for that. Then of course we went back and complained about it, then they first acted as if they didn't know what "chocolate beans" meant (Smarties). Then they made fun of us and laughed at us. Then they disbelievingly looked through all the receipts that were still hanging at the cash register and in the end they said we were never there and the ice cream wasn't theirs. They looked at us as if we were aliens. In addition, the ice was about 40% melted. So completely fooling customers, ripping them off and then making fun of it. This is 100% due to the staff employed. Anyone who has ever been there knows what I mean!

We waited over 10 minutes for our turn even though there were only 2 people in front of us. Employees totally overwhelmed and the burgers were lukewarm, outrageous That was our last visit there

Bacon on the vegetarian burgers, of course that can happen if you're completely stupid, but right on three? Really incredibly incompetent wow! 0 stars

Dining area always tidy, I can't judge the toilet. Unfortunately, it has happened several times that I was missing dips etc.

2 times King of the Month bought at the drive in. Then ate right there in the parking lot, everything was already cold. Apparently every Burger King has the same problem, no one speaks German, there is no warm food.

I've been waiting for 20 minutes to pay!

Very delicious Chile Burga food is very delicious

Please finally close this shop. It couldn't be worse.

It's getting worse and worse and the store has somehow become strange. Today we stand at the counter and the little one comes to serve us. The employee tries to find someone without success. Fuj what happened to the store

Unfortunately, the food was cold and the complaint was responded to in an unfriendly manner and the employee refused to remake it. Furthermore, the tables on the terrace were unfortunately not cleaned properly, which is a shame since it works on Würzburger Straße...

The food is very good, the drinks are open buffet, you can buy as much as you want.

Things are getting worse here. Not even ordering at the drive counter works here. Minimal language skills and intelligence are requirements that must be met even for this simple job, which is not the case here. Instead, the employee cheekily attacks you because someone is honking in the parking lot. Not recommended in any respect.

It's great that you're wearing gloves, but it's no use if you touch money first and then the food. Thanks for the gastrointestinal infection.

Staff totally overwhelmed. Food cold. Long waiting time.

The order was received incomplete and cold. The staff is very unfriendly. That was the last time we ate here.

Service a bit slow, but it's still really clear. Significantly better than the competitor on the other side of town.

Employees at the drive-in never understand German. Every time something is missing or done wrong.

Yes, hello dear people, I was with my family after the shopping tour The food was all cold, my daughter's fries and the nuggets were cold. When I asked the employee if he would please give me fresh and hot fries, he became aggressive towards me Everything in the men's toilets is full and overflowing PS please do something good for yourself and your family and please don't come here

The food was cold... Half was missing... employees are not very cooperative... seem annoyed when complaints are made. Pieces of plastic in the nugget… NEVER AGAIN!

I didn't realize that you could make so many mistakes when ordering! That was the last time in this BK...