Burger King in Würzburg

After finishing work at the hospital at 9:30 p.m., I wanted something to eat. Unfortunately, the burger was cold. The fries, on the other hand, were fine.

The service is unbelievably poor. Torn napkins for the menu. No "please, thank you." The fries are unsalted. The wait times are incredibly long for a fast-food restaurant. I won't be coming back!

Unfortunately, the food didn't live up to my expectations. The fries were dry, and the chicken in the burger was also dry. The drink, however, was okay."

Best Burger King 👑 around. Very clean super customer service.

No, compare the pretty pictures at the terminals with what you get in real life. There's nothing more to say.

Ice cube machine hing nt samma wanted Laches with ice drink there he goes off bello

This Burger king is same as the others i have been to except for the Atmosphere. All together it is good

Great Burger King. It's just a shame the freestyle machines are gone.

When it's busy most of the time pre cooked cold burgers.drinks machine most of the time have problems literally no sparkle in the drink

Better than the atmosphere in the old canteen in St. Josefsstift am A.d.Welt

I received the wrong order, but that was due to Uber Eats. I was treated extremely rudely and snapped at on the phone. The dessert, churros with daim, was labeled as churros with caramel on the bill. But inside was chocolate sauce and Smarties. Please read your orders properly. This is a silly place.

It's fine, you can refill your soda, but when it's hot, the restaurant feels like a greenhouse because the sun shines through so many windows. The food and service were good.

It's already quite old, and the fries are so small they look more like second-rate fries. The food is filling, but unfortunately, it's not enjoyable.

Just a regular Burger King. You should always check your order. Sometimes things are missing.

My Long Chicken's bread was melting in my mouth, the chicken was so delicious and tender, and the sauce added a special flavor that made it more delicious.

We were there at 1 a.m., and there were several errors in our three orders. Ketchup was only served for the drive-thru, even though it was ordered and available. The strawberry milkshake wasn't available, and they offered a vanilla shake with strawberry sauce... and the fries were forgotten... The staff wasn't exactly accommodating...

Food is eh. The toilets are extremely dirty, I couldn’t use.

The ambiance itself is very nice. Unfortunately, the wait times are very long for a fast food restaurant. The most annoying thing is the drinks. They've never had ice cubes, and the drinks are so warm they really don't taste good at all. Coke tastes like water. Iced tea is delicious. On top of that, you can almost never print receipts, and then the employee yells at you, asking why you don't have a "pickup slip." You should take photos if the printers in the machines aren't working. Food is okay. Cleanliness is acceptable.

The food tasted like something had gone off or fermented. Also, the drinks machine was broken. The drinks only came out uncooled and without carbonation, and the ice cubes didn't work either. And to pay full price for that? What a complete disappointment.

Very long wait times. Hot drinks. And spoiled salad.

Overall nice place to sit and enjoy the food.

Food is good; prices are okay, everything is getting more expensive; service is very good.

I never give reviews. But today was absolutely disastrous. The woman behind the tresses (very thin) was completely overwhelmed. The colleague was totally unfriendly. We waited over half an hour, about 40 minutes, for the food. And then we got the wrong food.

The rudest staff ever, no hello, please, or thank you! Not even a second of eye contact. They just throw food at you and complain.

The food was of typical quality and correspondingly tasty. The only negative, which costs two stars in this case, is the drinks machine, where you can get whatever you want. Without ice, the drink is room temperature (very warm in summer!). Furthermore, there's no carbonation, which means it's just warm water with syrup.

I have been to this Burger King branch many times and have tried their Plant-Based Whopper burger, and each time it was really good, and I really liked the taste. The service is decent as well. Totally recommended ✅

Every time the ice cream maker breaks.

Even reporting myself to Google for "defamation" four years after writing my original review won't stop me from writing this review again and again. By far the worst Burger King in all of Germany. If it were possible, I would give it 0 stars. Consistently unfriendly staff, fries either taste old or aren't salted properly, drinks don't taste anything like what you ordered, and you really have to check every time to make sure your order was served correctly/completely. Given the number of bad reviews, I can't understand why this store hasn't already had its franchise revoked. Instead of unfairly reporting reviews, the owner of the branch should take care of the countless problems in his store. I can only advise everyone not to eat at this Burger King!

Ordered via Lierando, 2 Whopper Juniors: meat inedible, unusual consistency, tasted rotten. Nuggets: undercooked. Curly fries: were more like curly mashed potatoes. Definitely good for people with swallowing difficulties. I didn't even know that BK now also delivers to retirement homes. Because I can't explain this liquid food any other way. (BUT I think it's good that BK is expanding its product range, hence the 2 stars for the food.) Salad: yellow in color, had probably been sitting around for several days. Delivery: after 45 minutes, delivery person lacks basic German and math skills, we had to calculate the change ourselves. Service: We called to complain and were simply hung up twice, saying they had a problem and couldn't do anything. This meal certainly had a comedic quality, but I would be very interested in the results of a food inspection... Hopefully, this fun doesn't lead to food poisoning... In any case, NEVER AGAIN and NO RECOMMENDATION. PS: It's been a year, but my review was censored. So here it is again ;)

Years ago!!! I was here once and had a very bad experience. The staff was unfriendly, and the burger left my body immediately afterward. I truthfully reported this here. BK then replied to me at a specific email address to receive compensation. I never received a reply to this email. Now – almost 7 years later – this truthful, albeit negative, review of mine has been reported by BK for "defamation," which has limited my account. Google is asking me for proof that I was actually there that day, like a receipt. After 7 years! Is this a tactic by BK to get rid of bad reviews? Such an accusation is not without merit, and I could take legal action against it. Very poor service from Burger King and reinforces my current stance of avoiding this company and continuing to tell everyone about it.

Something different is sold out every time and the waiting times are far too long, what a shame!

The staff gave me few fries even though I ordered a large amount, so I'm asking for my money back

Always satisfied, best BK in Wü and best employees

Unfortunately slow, marketing is misleading

I went to the drive-thru. The staff at the counter were very friendly, and my order was understood immediately. The wait time was reasonable despite the busy restaurant. I'd be happy to go again.

And again the ketchup is missing.

BRING BACK THE FREESTYLE DRINK MACHINE

No. Mix up the orders and the fries are cold

a Burger King as we know it, but there are also some better branches

The lamp is broken in the most beautiful place, super sad :(

Good fast food restaurant with lots of vegetarian options, drinks machine with lots of choices and endless refills.

Very unfriendly staff on the drive

Yes, it is recommended, very nice people 👍👍👍

Addendum from 04/01/25: Problems remain. There is always a lack of regularly ordered food. We now always check our bags on site and talk to the employees about them - it is not uncommon for them to snidely claim that “everything is guaranteed to be in there” and “we don’t make any mistakes”. It's really cool that you have to wave your receipt around to finally get what you pay for... Original review: As a Würzburger, I always come here. I'm only reviewing the drive-thru experience, not the restaurant experience. Everything fits for smaller orders. BUT: if my buddy and I escalate again and order various burgers, side dishes, etc., then we can't avoid checking all the contents after receiving the bag. And every now and then something is missing. Sometimes just a mayo, sometimes a side dish or a whole burger. And if the order is really large with several people, you won't notice it until you get home, despite checking it on site. After two fries were missing today and we discovered when we got home that some onion rings were missing, we just had to vent our frustration. After several years, I'm probably "owed" several menus here. Mistakes can happen, but they happen too often here - and the customer should not be obliged to check their order for completeness. About the taste: Burger King - it fits. And the staff is actually always very friendly.

Yesterday we waited over an hour for what we ordered. Then I had to complain twice about the double cheeseburger. First a hamburger and then a double hamburger was packed. Mislabeled. Only the third time the double cheeseburger. Fries were then cold. Guys, there's a better way.

Crispy, warm and sweet – super delicious!

I ordered two whopper menus with fries and cola, and a Whopper+ Big King menu also with fries and cola, then I got 2 whoppers, 1 Big King 3 times fries and 3 times cola, a whopper was missing and I complained why one was missing, he then said that I only ordered a single Big King with cola and fries. So the order was canceled and I had to pay again for the Whopper+Big King menu with fries and cola. I have the menu now but one more Coke. Eternal discussion with the employee and not being rude to me again.

Actually like every Burger King, only on this day the employees seemed very stressed to me. Of course there can be days like that. The parking lot and the drive-in take a lot of getting used to. Customers like me who come there for the first time need something to find their bearings. The food itself, as usual, was very tasty.

Order was 70€. Stuffed into 2 bags, so it's not really possible to check and when we got home it actually turned out that the fries were missing. Conclusion: then back to the golden M.

Delicious... Oliver rocked it... Served us well and gave us advice... Rare at Burger King

After the wrong order was packed again today, which of course you only notice when you get home (ordered long chicken chili cheese, got normal long chicken), I can only give it one star. When there's something more going on, the entire store is overwhelmed, you're lied to about there being no WiFi because you're just too lazy to explain how to register to customers. Overall, the waiting time is okay, but it's no wonder if the orders are packed according to your mood. The customer before us had a similar problem, ordered a Beyond Meat Burger and received meat. I can only advise against visiting this branch. EDIT March 1, 2025 Apparently Burgerking still doesn't manage to correctly record a simple order. I once again ordered a Long Chicken BKS special burger with extra cheese and no salad. There was no cheese on it, but there was salad; Of course, the thing was still charged extra on my receipt. So I once again paid for goods that I didn't receive. Unfortunately, no one wants to deal with my concern and customer support ignores the review. And before an answer comes about “please report to the restaurant”: - When I order something to take away, I don't unpack every burger on site to check it. If the packaging even says that there should be extra cheese on it, I assume that too. I still can't recommend visiting the branch, the quality of the food continues to decline.

Central, cheap, good, clean, simple!

Best BK in Germany and always fresh💯

Every time we want something from the sale, it's sold out. It doesn't matter whether it's on the first day or a week later during the campaign. Then leave the offers alone if you can't manage to obtain enough quantities. Not recommended.

The employees are very unfriendly.

It usually takes a relatively long time and then the burgers are still not exactly fresh. Actually only really usable at night.

The workers have a very bad mentality and you can't talk to them.

Half a pattie on one burger and the other helps on the other impudence Burgerking in Würzburg is really a disgrace Hygienic last

Flawless. Employees could work on themselves a bit, but the process and food are good 👍🏼 I'm happy to go

Nice staff everything fresh and hot!

The citizen was too much mayonnaise and kepschap. I couldn't finish it and ended up throwing up, which upset my stomach.

Very good, organized, fast service, friendly staff... happy again and again

Do you have your staff from the nursery? Put cold ice cream on a warm burger and the burger was frozen!!!! The ice cream is liquid and then some Aladin driver brings what you call food 1.5 hours later and he parks his carpet in the middle of the Straba track and then flies off without lights

When you enter the store, you are greeted by the smell of feces, which is present in your nose throughout the entire meal. The food was very unappetizing and was absolutely no longer warm. Furthermore, cleanliness is not a priority in the store. The drinks machine didn't work. A Fanta consists of 100% water and was brown in color

My fries were just cold. Not lukewarm, not warm either, but really cold. The toys were missing from the children's menu, I had to run after the nuggets and my action burger was mud. I waited 20 minutes for my order because the kitchen is staffed by two people. No matter what time it is. If I have to pay 17 euros for a hamburger and a children's menu, I also want to see the performance.

Very bad hot cocoa drinks we ordered large cups and they were half full.. The taste is zero!!!!

Since the renovation and new management, this BK has become significantly better. Food fits what it's supposed to be, and the store is really clean now.

It's just Burger King. Food was ok and the tables were clean.

Cool team, friendly and accommodating Thanks

There are no more halumi burgers was 11/10/24 There are no more vegetarian burgers..

Very friendly staff. Food very good

Im Drive in 40 min!!!!! gewartet. 5 Autos vor mir. Das kann doch nicht sein…. Der Mitarbeiter total langsam und umständlich. Mein Essen steht innen bereit, es ist bezahlt, er müsste mir nur noch die Tüte geben- aber er wurschtelt an seiner Kasse und nimmt eine Bestellung auf. Läuft nach hinten, kommt wieder, nimmt eine neue Bestellung auf. Quatscht mit der Kollegin…. Wie gesagt, er müsste mir nur die Tüte herausreichen - macht er auch nicht auf Nachfrage. Eine Unverschämtheit. Ganz wichtig war ihm der Sensor, der unten außen am Fenster hängt. Den hat er allein als ich am Fenster stand ca 5 mal berührt. Ich hab keine Ahnung wozu. Sorry- geht einfach gar nicht!

Bought the menu, didn't receive the fries and burgers, the food was cold, the rolls were 2 weeks old, there were 6 of the chili cheese nuggets and I had 4

The burgers were edible, but not at all tasty. The advertising promises a quality, a taste experience that is not delivered. The employees deserve the highest recognition for the friendly service.

You can eat well so far, unfortunately the tables are not that clean, which is a shame

Drive in way too tight, complete rim destroyed

Intern returns receipt from extremely red dress

I ordered the burger with extra toppings: burger was cold, bacon wasn't cooked through, fries were old, no fried onions, cola was okay

Food was good but the toilet was bottomless. Toilet paper empty, crazy cold water from the tap, soap dispenser didn't work, hand dryer out of order and no towels. Visit was six months ago but it was never posted🤷🏻‍♂️

Citizens taste far better to me than the competition.

Everything is automated on poorly functioning machines. The burgers are disgusting. I don't like it at all

The food was fried again This isn't the first time Again and again, I often pay money but don't get fresh food Today I paid €21 and threw away the food

Cool offers, quiet ambience and nice food

I've been coming for 6 years but don't come anymore, the food got worse, cold food, frequent mistakes, even the workers are rude...This only applies to this Burger King 🤙🤙Shut it down!!!!

Unfortunately, our visit to Burger King was a disappointment. The burgers were cold and tasteless, the drinks only tasted like syrup and had no carbonation whatsoever. The fries were also completely bland and unseasoned. Overall a very disappointing experience, we will definitely not be coming back.

Had dinner here with the boys. 2 days later 5 of us had food poisoning. It wasn't worth it

I went to eat there with my group of friends. 5 out of 7 had food poisoning and one even had to go to the hospital. It was a disaster!!

Worst place to order food from in Würzburg. They will switch your ordered dishes if they don't have what you ordered with lower value dishes without informing or compensating the difference in price. Happened twice already, an absolute joke of an establishment.

The food poisoning was really bomb! Eating with long-term consequences: an experience for the whole family. If you want to stay healthy, you'd better keep your distance.

Absolute juice shop. They're on Lieferando, but they don't deliver 90% of the time. And when it's delivered, it takes about 2 hours. For comparison: McDonalds takes 20 minutes, no matter what time of day you order. Do your job properly! And then you're surprised that McDonalds makes more money than you. Just embarrassing Edit: Now they have also limited their song radius and no longer deliver outside of Würzburg city center. This pipe club really can't be helped anymore

I can only report on my experiences with the drive in. The staff are friendly and the food is what I expect from a fast food restaurant. It's nice to be able to quickly grab something to eat at night.

I love this fast food restaurant and its burgers. I prefer the "Double Whopper Menu".

Depending on the shift crew and the constellation (amount of guests, time, mood of the employee), everything here is very variable. Most of the time the food is fresh and good, but there have been days when you have things that taste like they are an hour old. The service is usually good, unless something doesn't work with the app or you need a moment longer, because then the employee is often unfriendly. Another complaint is that the employees eat in the kitchen while the customer is waiting and don't wash their hands afterwards. All you can say about the ambience is that the Burger King looks like any newer and modern Burger King. However, the difference here is that the restaurant inside is really clean and tidy most of the time.

Absolutely rude drive-thru employee (strong and bearded), just gets loud because you're not sure about the coupon code. Someone like that has no place in the service area. As a customer you can expect to be treated with respect and if Burger King insists on using your app, you can say so in a polite tone. In any case, that's not how you sell anything. If you had an iPhone with Siri connected to the headset, you would have better service. That was my last time at this store.

Very unprofessional and very bad atmosphere. The people behind the counter were just arguing. I will never visit this Burger King again.

Well, it's hard to judge if you only pass by briefly. But it didn't seem very inviting. I wanted to try vegan burgers. I'd rather leave it alone for the near future. Bland and crumbly. The vegan hamburger. And the vegan cheeseburger wasn't any better. Sorry. Really not tasty

In the children's area there was a lot of dirt on the floor like chips spread everywhere. The floor was very muddy. I once accidentally spilled some coke and apparently it wasn't cleaned properly. The food gives you diarrhea. I didn't eat anything other than Burger King yesterday and then in the evening I had diarrhea

The door says open from 8 a.m., McDrive 9 a.m. On the Internet 10 a.m. Bad!

Quite chaotic, but it's always like that on Saturday evenings

Always got the food really quickly after ordering and was always able to find seats :)