Usta Döner Imbiss in Würzburg

The food is perfect, meat etc. everything tastes great. The Cehf is also very nice and friendly and always makes the kebab very full. But your 2 employees are very rude, don't answer customers' questions even though you say otherwise, they do what they want, so it's just cheek because of the employees, this store will go bankrupt. But the boss is really very nice and friendly and is there for customers.

Good kebab! Tastes good and you can sit in the sun

The ingredients are fresh, they even add some lemon juice at the end and it smells very pleasant. In contrast to the previous review, I experienced very friendly employees. We were given free baklava. We'd love to come back.

Despite asking what kind of meat I wanted, I received the wrong one. In addition, the fries were extremely salty, which made them simply inedible. Actually, it's a shame for such a good location to have a mediocre kebab shop, maybe things will get better in the future.

Unfortunately I can only agree with the negative reviews here. The boss is extremely unfriendly and gives you the feeling that you are a burden to him if you order something. After a moment's consideration, a special request is met with grumbling. But in his eyes there is the truth and shortly afterwards you find out about it in the form of a counter question: whether you have any special requests when you order from a bakery. Really unpleasant guy. The constantly changing staff does not speak for a harmonious coexistence. The interesting ambience in itself is swallowed up by the negative vibes in this store. Too bad for the location.

Unfortunately the staff is often unfriendly. Doner kebab is ok

I've been going to the gym for several years and am forced to go near this shop. A man who works in this snack bar (thin, smoker, fat, around over 40) constantly harasses the young women who use the entrance to the gym next door . He is constantly chatting up the young girls/students and making lewd comments/remarks. Such behavior in 2024... Just don't annoy us...

I would never like to give minus 5 stars again. The boss is extremely unfriendly and is shouted at and insulted for no good reason. I don't even want to know how his employees are treated when he treats customers so disrespectfully. Save yourself the money and go to a kebab shop that values ​​you as a customer. Definitely not recommended.

I ate the kebab box with rice and the garlic sauce was pretty intense, which I liked.

The boss is super unfriendly and not a good host. It is definitely not recommended.

Cool shop, nice staff, delicious food. Any time!

Very tasty, pleasant atmosphere inside, you can easily eat in the establishment

Staff relatively unfriendly, falafel OK, but nothing special.

The taste is great, I enjoy eating here often. It's a bit of a matter of luck how much meat you get. Sometimes very good (like in the picture), sometimes there are some savings here.

Good kebab, I always like to come back

The best kebab I have personally eaten. I've been eating at Usta for a year and have always had very good service. Very tasty, fast and friendly 💯

So unfriendly and disrespectful towards the customers. Hopefully the store will close soon. But this way of dealing with customers will definitely take care of itself soon. Never again. Food dry and disgusting.

Very clean and pleasant environment. Food is delicious. I recommend it.

The kebab shop with perhaps the unfriendly service in town. I visit there often, but after two disappointing visits I don't bother anymore. I just hope that the owner changes at some point.

Doner tastes great, the boss is extremely unfriendly and the employees (at least much nicer) are a bit slow. He is SO unfriendly and unpleasant that you really only go to this store in an emergency. Every time I hope that one of the employees is there and not him. incredibly childish Update: I have the feeling that some positive reviews here are written specifically to specifically address the fact that "customer service is very important" and to ignore criticism

I love the kebab there and am greeted so warmly. I can only recommend that I only eat kebab there. I like to bring friends with me.

This is a very good kebab shop. The cleanliness of the store is extremely impressive. The service is friendly and helpful, which is why I enjoy eating out with my family.

I have been going there with my family for more than two years and it is very clean and well maintained. The customers are treated very well and customer service is very important there. Only recommended to go there.

Delicious food, friendly stuff, nothing to complain. Highly recommended!

They were some of the worst fries I've ever had. Completely soft and doughy. I have no idea how anyone manages to mess up fries like that.

I had a vegetarian durum today and it tasted great! The store looks clean, fresh and the prices are also very fair. I will come back and I can't quite understand the negative reviews... so just give it a try!

The kebab shop offers delicious kebabs with fresh ingredients and friendly service. A perfect place for a quick and tasty meal. Absolutely recommended!⭐️⭐️⭐️⭐️⭐️

I think if I had accidentally lost the €22 I would have been less annoyed than spending it there. The plate and the box were both really inedible. As my uncle always said, “hunger drives you in.” But I didn’t finish eating. The vegan sauce was indefinable and the salad was bland. The falaffel were sooo dry but at least the fries were good. The service was really nice. Were there with children and everything was kind of dingy. The high chair hadn't seen a rag in a long time. It's a total shame because the location is so good. There is even a games corner that has been a bit neglected but the potential is there. As soon as it gets better quality I'll come back

The restaurant is very bad unfortunately 🥴

Bad experience, unfortunately I do not recommend it You label all the negative comments and tell them they weren't in the restaurant why would we comment if we didn't come to the restaurant

--- "I am very disappointed with this restaurant. The service was extremely unfriendly and disrespectful. The staff seemed uninterested in serving us and the waiting times were far too long. It is unfortunate that customers are treated so poorly here. I definitely won't be back and I can't recommend this restaurant to anyone." ---👎👎👎👎👎🚫⛔️

Thank the gods I like to form my own opinion. We went there today after the playground with our 3 boys, despite some negative reviews. The portions were more than fair, reasonable prices, we enjoyed it too, and there was a small play kitchen and toys for the little ones. Finally, I had a nice conversation with the owner, who, as I saw it, had a smile and a few nice words for every customer. We are only in Würzburg every few weeks, but we are already looking forward to the next time.

Super friendly and very tasty. Recommended 👍

Bad service, disrespectful to customers! We wanted to eat, but the employees treated us badly! On Monday, May 20th, 2024 at 3:30 p.m.! We wouldn't recommend it at all:(

Even one star is actually too much because of the extremely unfriendly behavior of the owner! The food is OK, nothing more, but the owner regards any special requests etc. as a total impudence!!! The location advantage obviously frees you from wanting to behave in a friendly manner towards your guests!!!

Unfortunately unfriendly staff. I will not visit this store again 😕 They also advertised a student discount, which was not deducted despite promising and showing our student IDs.

Doner kebab we trust. Top quality. Tastes great. You have to warm up to the boss - he can be a bit rude at times, but if you know him, you know he doesn't mean any harm.

I thought for a long time whether I should write a review here. After seeing that many people have had the same experience, I have now decided to tell you about it. The boss at this store clearly has problems with people! I wanted a normal kebab with everything. Then came the question of which meat, he had 2 different meats to choose from. I didn't think about it for two seconds and immediately said calf, then he put one of the two in himself. And by chance it wasn't the one I said... after that he said expressions when taking the meat out again and was really unfriendly. The best thing is that there were no other customers standing behind me who were waiting. So all the time... even while I was eating there he continued to mumble and get excited. Really totally unpleasant in this store! The kebab was also just mediocre, nothing special. The others are better there. I just happened to get one there because I was shopping at Rewe before... never again!!!

It's the fourth time I've eaten here, unfortunately the staff are always very unfriendly (quickly annoyed). The only good thing in the shop is the food, which is also the most important thing

The best vegetarian Dürüm far and wide!

We are very satisfied, the portions are very generous and freshly prepared. The meat is very well prepared and seasoned perfectly. I can only recommend it again and again.

Super hygienic and the food tastes very good as always. The vegetables are always fresh and the selection is huge

I eat at Usta Döner regularly. There I eat either the vegetarian kebab with falafel or the kebab with veal. I always enjoyed it very much. The special sauce is particularly great. The boss and the staff were always very nice. I would be very happy to come back.

Friendly welcome, food was delicious. Nice shop. I often ate there and can only recommend it. I have been a customer for many years and have always been satisfied. Never been disappointed. Even had dessert on the house!

Perfect stop after shopping or a walk at the new Hubland. Salad and superbly seasoned meat are what make this kebab shop special. Both veal and turkey were really tasty. Love being there every week. The portions are super fair and you'll definitely go home full. Turkish tea is also available on the house. On and on. Thanks!

Mega delicious, boss always super nice and hospitable, very nice atmosphere!

Recently called shortly before closing time and asked if I could order another kebab. Unfortunately the kitchen was already closed, but I was offered a portion of fries as an alternative. Since I was hungry, I agreed and wanted to pick them up after the store closed. I received a very friendly welcome on site and was even offered half a chicken on top. All together for a special price! We then had an interesting conversation with the boss for 10 minutes. Among other things, it was about the negative Google reviews, some of which I can't understand at all. Taste is of course individual, but some reviews are quite disrespectful and insulting. Not every absurd special request can be fulfilled (cutting a kebab 3 times so that the 3 children can share it), but there are children's kebabs for that. Even if the store is empty, you may, for example, E.g. service is not served immediately at lunchtime, when a lot of telephone orders have been received and staff are absent (this has happened to me before). Annoying, but understandable. No reason to react unfriendly to the staff. In addition, there are also people who say “please” at the bakery next door, but then when they order food they say “make a kebab”. Kindness is reciprocal. Greetings go out :)

The food is great and the friendliness is commendable, keep it up

Very clean, child-friendly and always great food, you can only recommend it with a clear conscience.

I agree with the previous speakers... the boss is impossible and extremely unfriendly! I just kindly asked that the sauce in the kebab box be included separately. After complaining several times (with my back turned), I was then rudely told: “That’s not normally possible and if you want it, you’ll pay €1.50 more.” I then agreed to that too. And because it apparently wasn't enough, he then had to add: "Come here once and you'll want the extra sauce too!" Nobody else wants to…!” OK no problem! I/we will no longer bother this store with our orders!

Hands off! Juice shop Be careful, if you are more than 4 people you have to make a reservation or you will be kicked out. I have never experienced such treatment in Germany. You are shouted at and insulted for no good reason. It's incomprehensible how a shop like this can survive under such a boss.

Danger!!! I have never been treated so unkindly and condescendingly in my life. The boss of the kebab shop should attend a etiquette school, or better yet, a "How do I deal with customers" course. Children are definitely not welcome!!! If you like insults, you can listen to plenty of them there, for everyone else, the store really isn't worth it! Nobody has to put up with something like that! Of course we left without food. It's not worth it!

Eight of us wanted to eat kebab. 4 adults and 4 children. When we sat down (we chose a free table) a couple offered to give up their seat so we could all sit together. As a note - the store was mostly empty. When we wanted to order the food, we were told: “What do you just sit down without asking?” Then we were accused of driving away other customers. We were a bit irritated and after a little discussion, we just wanted to order our food. Whereupon we were told: if you want to eat something, you have to wait an hour. Since he has no staff and a lot of orders - although the store was almost empty. At that point we said we were leaving the store. The kids were hungry and we had to leave... we won't be going to the store again!

At first I was a bit put off visiting this kebab due to the number of negative reviews. But then I decided to buy a “monster bread bag” and I was more than surprised. The welcome was very friendly and the order was taken without any problems. You have three skewers to choose from: turkey, veal and chicken. The kebab is apparently very well attended, which of course ensures that the meat of the kebab (especially the veal) is very, very good. The vegetables are fresh and attractive. The sauce was perfectly balanced and well distributed. Overall, Usta Döner surprised me more than positively - in terms of taste it was the best Döner in Würzburg.

The boss clearly has a problem with people. He seems extremely irritable and is often unfriendly. We've tried it four times now and four times it was really unpleasant to sell and we'll let it go now. The food, at least the vegetarian and vegan offerings, simply don't taste good either. Everything is cold. He put the falafel fresh in the deep fryer when we ordered, but the one that ended up in our meal was ice cold and tasted really pale. A special sauce is terrible and all in all there are many, many better kebab shops in the city.

With the best Falafel Dürüm in Würzburg. The sauce is excellent, the falafel are very tasty and spicy and the Dürüm is filled better than anywhere else in Würzburg: There is lettuce, cabbage, onions, a pepperoni, cheese and grilled vegetables with the falafel. This is an absolute unique selling point. However, there are also two downsides: the Dürüm could have been baked more and the falafel were probably already pre-cooked and no longer hot. It's a shame, but the other great vegetable filling compensated for that somewhat. The ambience is very nice, the shop is clean and tidy and the man at the counter is very polite. All in all, a great snack bar with a nice vegetarian offering.

The boss seemed very irritated after I asked if the vegetarian kebab was available in small sizes! I was told that there are small kebabs only for children in a tone that was inappropriate for me! Why? Should I buy a large kebab and throw the rest away? Many reviews confirm my experience about the boss, then I'll go to another kebab shop... Luckily there are enough of them... That's it for me, and goodbye, not goodbye!

Open until 9 p.m. according to the internet and opening times on the door. Unfortunately, at 8:30 p.m. we found ourselves in front of the closed door.

Food very good, boss very nice, always top service for 5 years. From a gastro perspective, I feel rather sorry for the boss because of how customers talk/treat him. I know that myself from work😅 Customers are becoming more and more unfriendly and impatient these days.

Doner kebab is delicious. But the owner is unfriendly to the point of going out there. A pity. He is as condescending as he is unfriendly to his wife/colleague.

Food was super tasty, there was a large selection. Service is great :)

The kebab plate tastes delicious and offers a large selection of salads and sauces. The boss is friendly, and there is also a student discount.

Vegan kebab is good, but on the one hand it's way too expensive and on the other hand the staff is so unfriendly that it's not worth it to me. In addition, sellers should be aware of their own prices and discounts and not react so poorly when asked about them. What a shame actually!

Ich finde geschmacklich ist es echt sehr lecker dort. Einer der Besten in der Region(große Salatauswahl).Leider wird man sehr unfreundlich und respektlos behandelt. Man darf nicht nachfragen, wenn man ihn(Chef) nicht verstanden hat(wird gleich aggressiv).

Der Dönermann hat mich als "bekloppter Mensch" und "Idiot" beleidigt. Das fehlt's halt im Kopf.

Mega UNFREUDNLICH ! - Ich geh da schon gar nicht mehr hin, aber 2 mal im Jahr muss ich leider. Und jedesmal hat der Chef einen Spruch parat den er mir wieder an die Backe werfen kann. Ich hatte sehr oft Sand im Salat. Der Salat war nicht gut gewaschen.

Wir haben ganz ehrlich sehr freundlich zwei Döner bestellt mit zwei Tee. Der junge an der Theke war sehr unfreundlich und hat gesagt, Tee kannst du vergessen ich gehe nicht dadrüben für den Tee du kannst selber von Bäckerei kaufen. Und noch später an der Kasse hat die Dame Fehler gemacht und sollte noch 2.70€ bezahlen und er wollte uns noch dazu zwei Getränkte kaufen damit ich das Geld mit Karte zahlen kann. Ganz ehrlich nie wieder und ich wollte alle meine Bekannten und Freunden auch sagen dass sie woanders gehen sollen.

Wie auch viele andere habe ich den unfreundlichen Chef kennen gelernt. Hat mich richtig blöd angemacht. Essen durchschnittlich, Chef unterirdisch. Dann eben wo anders.

Der Verkäufer war sehr unfreundlich und man hat als Kunde jegliche Wertschätzung vermisst. Als der Döner dann nach 10 Minuten fertig war, wurde einfach eine beliebige Fleischsorte und Soße daraufgegeben, obwohl mehrerer Möglichkeiten gegeben waren !!! Trotz des üppigen Preises von 6,70€ wurde noch dreist nach Trinkgeld gefragt. Das Dönerfleisch, welches am Spieß mehr als unappetitlich aussah. Schmeckte Grund solide, jedoch war die Verteilung des Döners so miserabel das man nur trockenen Salat ohne Soße und dann in Soße getränktes Fleisch aß. Nie wieder Uster Döner am Hubland!!!

Das Essen ist lecker. Der Inhaber freundlich, trotz brechend vollem Laden. Dann aber die Bestellung anzunehmen, um nach 25 Minuten Wartezeit auf ein Dürüm mit Falafel zu sagen, dass für das ebenfalls bestellte Grillgemüse nicht mehr genug Zutaten vorhanden seien und er jetzt auch keine Alternative anbieten könne, ist enttäuschend.

Essen war aus meiner Sicht sehr gut. Jedoch ist der Service nicht der aller freundlichste. Wenn man sich darauf vorbereitet und drüber weg schaut, ist es insgesamt sehr gut.

Sehr unfreundlicher Service. Very unfriendly service.

Wir waren heute mit Familie für einen kleinen Snack da. Als wir draußen standen hat uns ein Mitarbeiter gesehen, das wir einen Hund hatten und nichts gesagt. Kein Schild oder Hinweis das,ein Hund "nicht"mit rein darf. Unser Hund, nicht groß und bellt auch nie haben wir dann mit rein genommen. Als wir uns einen Tisch suchten, kam gleich vom Besitzer der Hinweis sie müssen herkommen um zu bestellen ( schon klar wollten jedoch erstmal schauen was wir essen). Als wir dann zur Theke sind und die Bestellung aufgeben wollten kam gleich der Satz:Moment bitte ich brauche einen Zettel und Stift. Ok auch nicht so schlimm, aber dann als die Pommes zur Abholung auf der Theke standen und mein Ehemann Ketchup darauf machen wollte wurde er gemaßregelt bitte nicht hier das ist Glas ( er meinte seine Theke). Mein Enkelkind (10 Jahre)ist dann vor und holte noch essen, diese wurde auch gemaßregelt das sie die Schüssel bitte mit zwei Händen nehmen soll und nicht mit einer Hand trägt,unfassbar!!!!!!! Als wir das Restaurant verließen regte er sich auf das wir uns mit dem Hund versteckt hätten, jedoch gab es kein Schild Hunde verboten, er meinte dann dies sei beim Putzen abgegangen. Sooooo ein schlechten Service und Gastronom habe ich noch niiieee erlebt. Maßregelt seine Kunden und dann unterstellt er ihnen auch noch das sie sich versteckt hätten mit dem Hund. Seine Mitarbeiter hatten uns jedoch schon vor dem Imbiss gesehen und nichts gesagt als wir rein sind. Es gibt in Würzburg ja genug wo gute Döner haben, dieser Laden ist nicht empfehlenswert, auf gar keinem Fall!!!!!

Wow, war der Chef unhöflich, gereizt und unprofessionell. Bestellung abgebrochen und zur Konkurrenz gegangen. Kann das nur jedem anderen auch empfehlen!!!

Großartig! Anders kann ich das nicht ausdrücken. Der Ladenbesitzer ist ein sympathischer Koch welcher genauso gut das Essen zubereitet wie er mit Menschen umgeht! Ich hatte einen lahmacun mit Fleisch und Salat. Welches equivalent zu der Vorstellung ist, die man sich als Kind ausgemalt hat und nämlich wie es ist auf wolken zu laufen zu können. Perfekt balanciertes Gericht zwischen weich und knusprig. Die Spezialsoßen war vielfältig mit überraschenden Geschmäckern. Ein Gaumenschmaus von Anfang zum Ende. Höchstens empfehlenswert!

Chef absoluter Choleriker. Billo Fleisch, Hähnchen nicht Knusprig. Schade!

Bedienung sehr unfreundlich! Der Ton macht am Ende eben doch die Musik! Zu einer Essensbestellung ist es nicht gekommen…

wenn einmal der Chef nicht mehr da ist läuft der Laden überhaupt nicht mehr…..

Baklava als Dessert gratis bekommen...Sehr lecker!!

Der Döner all in all sehr solide, aber bei weitem nichts besonderes. Der Service des Herren hinter der Theke ist allerdings wirklich unterirdisch. Unfreundlich, Launisch, Unhöflich. Ich konnte, während ich auf meinen Döner gewartet habe, 4 Situationen beobachten, wo der Herr Kunden belehrt & angeschnautzt hat, obwohl sie normal gefragt / mit ihm gesprochen haben. Achso & Bargeld nimmt der Herr leider nicht an. Wurde mir ganz unfreundlich mitgeteilt.

Bester Döner Würzburgs. Tolle Verfeinerung mit Zitrone.

Der Chef reagiert auf Fragen sehr sehr unhöflich. Man sollte am besten schon vorher wissen wenn man den Laden betritt was man möchte und draufhaben will. Wenn man seine Wahl z.b. von Kalb auf Pute umwählt so bekommt man gleich einen bösen Blick und Spruch zu sich. Der Döner oder Lahmacun sind spitze und gut belegt und auch vom Preis daher akzeptabel. Normalerweise wäre er auch 4 Sterne wert. Aber der Chef geht halt nicht. Entweder er braucht dringend Urlaub oder er sollte sich einen Ruhetag pro Woche gönnen oder er muss 2 Arbeiter einstellen.

Terrible service. Firstly, the guy was about to give me pizza instead of my dönnerbox and even tried to convince me that i ordered pizza. Secondly, he didnt give me my change. When i asked for a change he insisted on the fact that i gave him tip money of €2.30, when i wanted to round up €17.70 by giving him €0.30. After giving me my change he complained that i give him too less tip money. Finally, i asked for a beef in my box and somehow 1/5 of meat was chicken:/

Dreimal die Woche gibt es ein halbes Hähnchen(4,50€) mit Pommes für 7€. Leider sind die Hähnchen nur warm gehalten und nicht frisch vom Hähnchengrill, daher leider nicht so knusprig. Die Portion mit Pommes und Ketchup war dafür sehr groß. Service war sehr freundlich. Aber der Dönerpreis(Brottasche) für 6,70€ finde ich schon unverschämt.

5€ döner hätte ich nicht gedacht aber war wirklich lecker dönermann von allem extra und kostenlos gegönnt 😍

Nettes Personal, großer Döner für einen schmalen taler, top 👍 P

Sehr guter Döner. Große Portionen. Leckeres Kalbfleisch.

Was mir sofort ins Auge gestochen ist, ist die Gestaltung der Inneneinrichtung. Modern und freundlich gestaltet, sodass man direkt Lust hat zu bleiben und sich an einen Tisch zu setzen oder alleine wegen dem Ambiente wiederzukommen! Dürüm und Döner waren lecker. Unterhaltung mit dem Servicepersonal war nett.

Super nett und mega leckeres Essen

Döner ist sehr lecker. Personal leider super unfreundlich. Wurde angemeckert weil ich für 4 Leute 4 Gabeln geholt habe…. „Willst du hier alles leer machen?“

Sehr leckeres Essen für wenig Geld. Das Menü sind basically 2 große Portionen für 11€. Gerne wieder

Sehr netter Chef sehr gutes Essen kann es euch empfehlen es lohnt sich wirklich sehr gutes Fleisch alles super und guter Service alle mega nett 😊 bin sehr zufrieden mit dem Laden für mich kommt kein anderer Laden mehr in frage 🙏🥰fühle mich willkommen hier

Sauberes lokal. Es gibt eine kleine vegane Auswahl. Das Essen schmeckte sehr gut und frisch.

Sehr gutes Essen und sehr freundlicher Chef!

Ich gehe hier mehrmals die Woche essen und bin immer Top zufrieden. Mega Portionen und einfach megaaaaa lecker. Ich kann das Kalbfleisch nur empfehlen! Ich kann die negativen Rezensionen nicht verstehen.

Einer der besten Dürüms den ich je gegessen habe. War jetzt schon zum 3. mal hier, schmeckte immer super lecker.. gerade die Gemüseauswahl ist außergewöhnlich gut, lecker und passt perfekt. Mein Geheimtipp: Dürüm, Kalbfleisch, Zitrone und OHNE Soße !!! Die Kommentare die von einem unfreundlichen, erbosten Chef reden kann ich absolut nicht bestätigen, im Gegenteil.. er hat mich sehr freundlich gefragt ob es geschmeckt habe und danach mein Geschirr abgeräumt, was alles andere als selbstverständlich ist. Einfach Top !

Leckerster Döner in Würzburg, es wird nie an Salat oder Fleisch gespart, auch super vegetarische Gerichte!!

Bisher nur Pommes und Salat 🥗 gegessen. Beides sehr gut und große Portionen.

Bester Döner der Stadt !! Sehr freundliches Personal! Kann ich nur empfehlen!

Mega frischer Döner mit Liebe gemacht, große Portionen