Burger King in Rheine

Unmotivated employees, incorrect orders prepared,

Didn't get fries with the menu, even after repeated requests. Receipt at the cash register machine without printing...couldn't even refer to the receipt. Paid but not received...absolute impudence

It was quiet. Order placed and only ours was first on the plate. Two burgers and a medium fries. This took more than 20 minutes. Next we got the burgers. Fries weren't even ready yet. I took a bite and it was just cold. So brought back. New burgers took another 10 minutes. Another customer who was after us saw us bring it back and also brought his food back. I won't come back here again. It was very slow and disorganized.

Disaster! Almost €9 for such junk! Never again!

We had to wait an extremely long time for our order for a fast food restaurant. Presumably due to a lack of staff due to vacation. Food and ambience as usual.

Disappointing and disorganized Was at Burger King in Rheine Holsterfeld today and was really disappointed. Even though the store was completely empty, I had to wait over 20 minutes for my order. To make matters worse, my bag of finished burgers had already been sitting in the warming box for over 10 minutes without anyone giving them to me. Absolutely incomprehensible and a sign of poor organization. I'm definitely not coming back here.

There seems to be something wrong here. Dirty guest room. Cola warm and stale again. Burger buns far dry.

Drive in went quickly and everything was fresh! Thanks to the branch manager

Not even 9:30 p.m. and already closed!!

I'm now wondering if the bk is a ghost, third time now that I wanted to eat something and the bk isn't open during opening times, real losers

Really disappointing!!! Tried it again after years. “Chili Cheese Fries” are simply not edible. However, the service was very friendly.

Staff loving if there are any problems always happy to come back

Half the burgers were wrong. When I complained, each burger was remade individually. So one burger was replaced within 5 minutes and then asked what was wrong with the second burger and replaced 5 minutes later. Well, it takes time when every customer in the restaurant has to complain about incorrect or missing goods. The only employee at the counter had to ask what was in the foil for every burger from the kitchen. Not only did they have a bad day there, the employees are absolutely inadequately trained. The burgers themselves have seen better days. Meat as thin as cold cuts and dry bread without sauce. If you throw a tomato and lettuce on a normal hamburger, it's not a whopper jr for €4.99. Just cheeky

Once again something is missing from the order. It's stupid if you only notice it when you unpack it at home. This time the King's Beef Double King is missing, so it's not exactly a small thing. :-( If you place multiple orders, you probably have to unpack everything again on site.

Long waiting even when i am only one in restorant. 1 order!

A few months ago I gave it 5 stars, but now the Burger King has become so bad that I can only give it one star. I'm not really there often, but the last two times were a disaster. You order a menu, the side dishes or drinks took about 10 minutes. In an empty restaurant, the Plant Burger arrived again about 7 minutes later, with burnt edges, well, okay, that can happen. I then ate the burger and the side dishes separately, the side dishes as a starter ;-) But what really bothered me a lot and it was like that the last two times... the urinals in the toilet were so dirty and smelly that you had to hold your hand over your mouth and nose when you peed, I was, No joke, I was about to throw up, I hardly wanted to eat afterwards and that's really not an exaggeration. Overall the BK is very unclean. The restaurant is virtually empty and both carts for returning trays are completely full. In front of the counter, there were napkins on the floor, which was otherwise very dirty...etc. So honestly... Sorry, I won't eat there again in the future, even if it's only 3 times a year, I'm actually used to a slightly higher standard from BK.

Once and never again. The shop was incredibly dirty, from the dirty floor and tables to the toilets. Tables weren't cleaned, the return station was bursting at the seams, the floor was sticky and dirty, and the sanitary facilities were also dirty and unkempt. It hasn't been cleaned for a while. The staff does not clean up the return station nor does anyone wipe down the tables after use. Unfortunately the food was also tasteless.

I arrived at 11:20am and the door was closed, I signaled to an employee and he came to the door and motioned to the program on the door. a very ugly attitude considering that it was past 11 o'clock and the restaurant had to be open.

0.5h for a few things. The first donuts were placed under the hot fries. Then got new ones.

Too small, with train entrances on both sides in the lounge area, unfortunately little German language skills available at the drive, thus increasing errors in the goods handed out.

Dirty. Non-carbonated Cola and warm from piss. Burger dry. Fries ok.

You can forget... Burgers don't taste good Drink warm

After a long wait (fast food doesn't deserve the name here) we received our order. Items were missing and others were cold. The fries were no longer edible. We contacted customer service and would have been happy with any kind of improvement. That was the only answer that we A: didn't expect and B: we don't accept: Original text: Dear guest, Thank you for your message to BURGER KING®. We are very sorry to hear about the unpleasant experience you had while visiting our restaurant. Especially for orders that are not eaten in the restaurant, it is extremely important that they are checked for completeness immediately upon receipt. Unfortunately, complaints cannot be taken into account afterwards. Please be assured that we have immediately informed the responsible restaurant manager and the responsible district manager about your complaint. You will once again point out to our employees the importance of the service area with regard to order spending so that something like this doesn't happen again. At this point we can only apologize for the disappointment and inconvenience. -- Best regards Steve from the customer service team -- BURGER KING Deutschland GmbH kundenservice@burgerking.de This cannot be acceptable and, above all, it cannot be the service provider's own claim.

Burger cold even though there were few guests present... not recommended

Service is a little better than BK and Neuenkirchener Strasse, which can't even put together the simplest order correctly

I can't understand the negative reviews. We put a lot of effort into serving every customer quickly despite the order screen failing. Food was top. The employees and boss were very friendly and the sauces on the citizens were finally in the right amount, not too much and not too little.

25 minutes for 2 tortillas?? Are you kidding me?!

It was incredibly busy, but very clean and the food was okay.

Terminals not in operation. Ordering at the counter is difficult due to slight language barriers. Food was almost cold or old and "dry" (e.g. the onion rings). I was in the branch for the last time

Unfortunately there was no receipt to receive the free coffee/fries through a review, but the staff reacted quickly and brought me a free fries instead! One star deducted because the waitress didn't know that the H in long-life milk does not stand for oats. This was noticed in time (by another guest), but it shouldn't happen if you have allergies.

Male service is a bit cheeky, girls were much nicer Food was a little too cold and Whooper looked terrible Dirt everywhere on the floor, tables not really clean

Very nice staff, always eat fresh.

We were at the drive, no one took care of the drive and took orders, so we went in to order, we waited forever and didn't even finish eating. No one answered the phone, which was just a shame

Extremely friendly and very helpful staff. Keep it up!

A place for a quick bite to eat. Coziness and atmosphere are not to be expected. Place for truck drivers, wouldn't go there in the dark or alone as a woman. Food was as expected from fast food, as was the staff.

Gorgeous girl at the checkout 👍

Got 20 minutes on Whopper and fries at Drive tonight! waited. The products were not assembled well and were also out of temperature range. Not recommended. The store was also understaffed.

I wanted to eat something. But the cash registers were not able to work at the moment and the lady at the cash register was still very young and inexperienced. I don't rate this either because the lady couldn't do anything about it. There was only one young man in production with his hands flying, trying to do his best. Maybe you should just employ a few more people during the so-called peak times. So it's better to open the corporation > Schattule and bring more people into wages and bread. Thanks

Charged for order then did not refund products that they did not have. Told us they could no return the money

EC hasn't worked at the drive-in for a long time, there's often no ice cream and it takes forever, cars are waiting in line. I just waited about 20 minutes

Only 2 employees and very slow service

Never again, meat still half raw, wrong milkshake (I only noticed later) and totally rude. I won't go there again! If I could I would give 0 stars.

Juice load every order incorrectly

Juice shop, always diarrhea from food and the service is snot. Every order so far has been incomplete or incorrect. You can't give yourself. Hire decent people, your employees are incompetent.

Miserably long queue, about 25 minutes waiting time at the drive-in.

Food takes almost an hour to be ready because the staff work so slowly.

I haven't eaten such a poorly made Whopper for a long time, I threw away the sour sauce

Nice service and quick order processing

Very nice service, short wait for food, in one word, I recommend it 100%

We were traveling home from Holland and a super friendly employee named Cem served us very friendly

My BK worst experience ever. I order the double burger “selection”, almost 15 euro, it was orribile and the thing most far far away from the photo. Incredibly Oil wet! Warm cola, no ice. Maybe is better they start to make kebab, maybe more experience in that stuff than about burgers

Very good, fast and friendly staff always eat freshly warm and always an experience

Great service, nice staff and the best food.😊

Very cool staff and fresh food. Very impressive how the employees smile at us and work harmoniously.

Today we went to the Burger King Drive In for lunch. Cem served us. Rarely have I seen such a friendly and competent employee at Burger King. Thanks! We'll be back 👌🏽

Confident service! Very friendly staff who greet you warmly.

Avoid! Wrong dishonest order, tough fries, warm coke. Unsanitary!

Opening times are changed every week... Sometimes the drive is closed, sometimes only card payment works, sometimes only cash. Worst Burger King within 200km...

Were there and the internet says 11 p.m. and unfortunately it was already closed at 8 p.m. Something like this only exists in Rheine BK.. sorry, but next time I'll visit the competition from the start.

Such a Reuden branch. Never one there after 7 p.m. even though opening hours are until 11 p.m.

We waited 25 minutes for our food. It was because there were only two of the employees. There was also a warm cola as there is no ice. The tables and floor were dirty. The employees also have to absorb this. That's why we won't go to BurgerKing anymore...

Little choice and sandwiches were three bites away. Double cheeseburger just as big and high as the regular one. Drink was warm. My husband had an ant on his cup. Only fries were hot. Then we drove back to McDonalds. This burger king is definitely not for next time.

There often, never ice cream, never shakes

I actually wanted to eat a burger there... There seems to be a lack of staff, first I went to the drive counter and was told that the drive-in was closed... Ok, then I walk in. After I went to the toilet I lost my appetite... Extreme smell at the urinals, I really had to hold my breath, and then no soap or disinfectant... Don't you have a cleaner there? Sorry, but that doesn't work at all...

Crazy...I was just at the drive-in (08/16/24 9:20 p.m.). The store was open but no one was inside. I waited 5 minutes until it was too stupid for me. As I was driving out I saw that the two (apparently the only) employees were sitting in the back yard and smoking. I could have cleared out the front of the shop 😅.

How about updating the current opening times on the internet and not just on a piece of paper at the store

12 o'clock in the drive and you are sent in because only 2 people are working. What's the point of the drive in? Employee planning grade 6. Maybe pay sensibly - then you also have staff.

Great service at the drive-in counter, quick and super polite - thank you very much! 😌☺️

The employees are respectful and cool. Unfortunately, sometimes something is forgotten when ordering, but that can happen if you ask and you get your food straight away.

I can't recommend it. There were no soft drinks, just Cola, no Fanta, Spezi or anything similar. Even after informing the waitress, the second cola was almost non-carbonated. You couldn't dry your hands in the toilet after washing. Everything was very unloving... It's a shame because the food was good.

Very long waiting times. Drive in partially unoccupied.

Despite posted opening times both online and on site, we found the Burger King closed. We were also expelled from the place by their so-called “service employee” and were forced to go to another establishment.

Absolutely horrible experience! Half the order was wrong- both the cola and the ice tea was ROOM temperature!! We ended up no drinking it - it tasted strange. There was no ice in the ice tea either and one of the burgers was so greasy so it was DRIPPING from the paper! We paid 33 euros for this and we feel very cheated out of our money!

Understaffed, half the order was wrong, very greasy burger, luke-warm cola and milkshake machine broken.

A Mini Burger King with some broken seats. After ordering onion rings at the terminal, I was told at the food counter that there were none. They then offered me something else. I don't understand why you can even order even though it's not available.

Waited over 30 minutes for the food. No explanation, no apology. Very bad

Get your opening times under control, have been there twice at 12 p.m. and the doors are closed. Although everywhere it says open at 10 a.m

Orders will no longer be accepted 30 minutes before closing time, with opening hours already shortened. They only tell you this after waiting 10 minutes in the drive. An absolute disgrace.

So undemanding for so much money... Horrible

Catastrophe! Waited over 30 minutes for 2 burgers. Everything dirty / sticky / no soap in the toilet. By fast food I mean something different! How long do you wait when it's really busy?! Not recommendable

Takes forever. Has nothing to do with fast food.

The food was cold but it took too long to communicate with the staff and take the order. They gave me Coke 0 instead of regular Coke

Hello, I was able to enjoy bad burgers and stale drinks. Wrong delivery Long waiting time Unfriendly staff It was really horrible and disgusting there

Only takes cash so I must go inside as the card machine was not working.

Salad had withered leaves, large portion of fries was very small, tables dirty

Nothing works, the app cannot log into the terminal. The coupons don't work either, the staff is overwhelmed, the drinks machine is broken, there is non-carbonated cola, etc. And then you pay horrendous money for it

Nice staff, good and fast service and of course delicious food ✌🏻

Still really bad - I've been avoiding you for the last 2 years because your food was either cold or half of it was missing - and what was it like now - the same thing in green - I'd rather go to the gas station next door and treat myself to a really good meatball!

Impossible!! Very unfriendly and rude staff. Among other things, inedible drinks. Warm and obviously bad apple spritzer...

My last visit to Burger King was another disaster, and unfortunately this is not the first time I have experienced such problems here. The employees were completely overwhelmed and helpless, and they reacted extremely rudely at the drive-in counter. My food was cold and even though I only ordered two simple burgers, I had to wait an incredible 20 minutes at the drive-thru. When I discovered that my burgers were incorrect, the employee didn't even recognize it and responded very stroppily by claiming they were correct. When I asked the branch manager, he simply walked away with what he thought were the right burgers. Luckily, the store manager apologized to me and prepared two new burgers. In addition, it happened to me several times that I was given cheaper burgers and when I wanted to complain about this, I was suggested to simply swap, even though there was a big price difference and a difference between beef and chicken burgers. The general service at this branch is absolutely unacceptable and I will definitely not be returning.

Staff could be a little more motivated and friendly, especially in the hour before work

Highlight coupons are available on match days for the German national team. During the first game, it was not possible to log into MyBurgerKing on site. At the second game, the store was already closed when I arrived at 9:30 p.m. For technical reasons, as they say. Very weak, BK!

You should specify the correct opening times and improve the waiting time in the drive-in

Yummy! Better than any other branch

A great shop like no other. a) Employees are slow, unfriendly and unable to take an order after three explanations. b) for 2 king menus 20 minutes preparation time for a medium number of guests c) Sanitary facilities are so dirty that only fire renovation can help. No soap or towels. Once and never again.

We were very happy with everything we experienced here at Burger King. Fresh food. Your staff is beaming. We are coming. Definitely again!

Drove into the drive-in on June 13th, 2024 at around 9:30 p.m., employees said that the branch was already closed. Official opening times stated until 11 p.m. When we left, all employees were standing outside the door and seemed to be taking a break. Not very customer oriented in terms of correct opening hours or staff management.

Short waiting time, fresh preparation and great service!

Probably the worst Burger King I've ever been to. Burgers were dry and cold.

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