Burger King in Münster

You should send the health department over here! Half an hour after eating I ran straight to the toilet, thank you for nothing!

I would like to complain about an unpleasant experience at your branch. On December 15, 2024 I was at your place to order food. I asked for salt and pepper, among other things, but the employee at the checkout was extremely rude. When I also ordered two hamburgers, I was told in an unfriendly tone that I was trying to "kid" someone. I was then refused the pepper I wanted on the grounds that it was “not available”. I find this behavior neither professional nor customer-oriented. I hope that such incidents are not part of your company philosophy and that measures are taken to ensure respectful treatment of customers in the future. I await feedback on this incident and look forward to clarification. Best regards

The internet says it's open until 1 a.m. We arrived at around 11:50 p.m. and the store was closed! Adjust your times.

Overall rating: 1/4 star...!!! Unfriendly staff, dirty tables and dirty floors. There's almost nothing left in the drinks machine. Hardly any choice. The work morale of the staff is poor or even non-existent! Unfriendly service! Harass the guests, literally shout at them. Fries and burgers cold, despite being freshly made. Fries completely over salted! There was almost no sauce or flavor on the burgers! Just press cardboard with drink and potato waste! Ice cold in the restaurant, toilet absolutely dingy! Disgusting.!

It was my son's birthday today. We drove there. We also ordered €100. But we noticed that the tables weren't cleaned, so I ordered the cleaning products with a cloth. The employee ((Jasmin)) gave it to me without being polite and shouted at my son, even though he is 14 years old. Still, that's not my job. (At 7:30 p.m.) ⏰

Waited in the drive for almost 15 minutes for 2 burgers and a fries with a drink. Burger was dry and cold and flabby, fries were cold and unseasoned. Even the drink that was ready for us only came to us after about 10 minutes.

That was the worst experience ever, unfriendly, you buy the settlers who don't have them there and they say nothing when you pay, then you can't even book back what you don't have properly at the cash register and when you place a new order you just put other things in the bag, women The second order, even more things weren't there and if you said something, it was also unfriendly, the worst burger king I know, it's a shame no minus stars possible

I was there for the second time after a long time with my 2 small children because I thought I would give the store another chance. That was a mistake! Not only did the vending machine almost run out of soft drinks to choose from, an employee who prepared the burgers wiped the snot from her nose and then grabbed the salad, which by the looks of it must have been sitting there for hours without it Gloves on the burger. During the night my small children vomited several times and had diarrhea, so they couldn't go to school the next morning. That was also the case on my first visit, when I had to throw up a few hours later after ordering. I will report the store to the health department. This is purely a threat to customers. Something like that needs to be closed. Another case for “investigative.”

Edit 2024: Ordered and paid for the double chili cheese burger, only got the chili cheese burger. Unfortunately we only noticed it when we got home. Of course you can also make a profit this way. Be sure to always check whether you have received what you paid for! Original review: Something is always missing when ordering, so you always have to check again. In addition, products that are not available (e.g. drinks) are shown as available for ordering at the terminal. There were no ice cubes, the drinks were not properly chilled.

Underground... is still well-intentioned. Nobody there seems to have a plan for orders etc. Card payment at the drive-in is not possible, parking spaces are hardly or not at all signposted. NEVER AGAIN

For a chilicheese I have to order at the terminal for €50?? Even though no one was there. Catastrophe... served with a carrying bag... 🤔 Ordering method bad. Service bad.

Even in the evening, more or less shortly before closing time, we received very friendly service here! Unfortunately the Veggie King wasn't available here :( but the other few vegetarian options were still great!

Food is served incorrectly and if you complain you get blamed. Even portrayed as stupid. The worst store I've ever been to.

So the fries and curly fries were really really tasty but the chicken burger was weird, well I had a stomach ache after that but I also think the offer was pretty nice

The staff is extremely unfriendly and incompetent

Unfortunately not so good! The staff clearly made an effort, but unfortunately the food was neither the usual Burger King standard nor fast. The toilets were a disgrace in terms of hygiene and construction and overall the shop was pretty dirty. The manager seemed to help the staff verbally rather than actively. Train better and also give staff to the staff.

Feels like a careless preparation but what do you expect. 🤢

Ordered takeaway from the terminal. The burger was great, the side salad was pretty warm. I was supposed to pour myself a drink in the dining room, but that didn't work. Then, when I asked, something was tapped at the drive-in counter. Quite expensive for the overall experience.

Yes, the Plant-Based range is strictly speaking not suitable for vegans, but I would still like to share my experience. When I saw an employee with jewelry on his hands topping the burgers without gloves (first meat patties, then wiping sweat from his face and then my “Plant Based” burger), I felt sick. And that’s not even the employee’s sole fault! It just shows how bad the hygiene regulations are in this “restaurant”. Very disappointing and absolutely not recommended!

Very bad unfortunately not edible :( !!!!!!!

Large selection of vegetarian alternatives.

Milkshake 0.2 liters I think it's really expensive. And that awful red interior.

Here is a possible text for your complaint to Burger King: --- Dear Burger King team, I would like to express my dissatisfaction with my last visit to your branch. I had to wait an unusually long time at the checkout even though I was the only customer who wanted to order. After I finally received my order, I discovered that the chili cheese fries had very little sauce in them. In addition, they didn't taste as expected. I was also disappointed by the behavior of the staff, who constantly complained during my stay.

I had to wait a long time at the checkout even though there was no order and then my Chlli Cheese Fries arrived.

The food is fine as usual from Burger King. Unfortunately the service was bad.

The food was quite good, we've had worse at others. Tables etc clean. Loud, oriental music doesn't have to be in an international chain. The service (a lady at the checkout) was a disaster. Unfriendly, stroppy answers to simple questions. Various things could be ordered even though they were not in stock. Several dips were out, there was only Cola, Fanta and Sprite, toys from the old collection, etc. Why aren't the things reordered or pointed out? When we asked about replacements, we were puzzled by the answer: "No, they're free." Who trained this lady? Things that I order and pay for are bought by me and a free gift is something completely different!! Incredibly, he rolls his eyes and shakes his head in front of us as a customer. Unfortunately there are always severe service problems in Hiltrup.

If you're a little hungry, it's perfectly fine. Unfortunately, you can't understand the person at the drive-in counter.

Apparently there is no desire to serve the customer at the checkout. I waited in front of the checkout for 10 minutes, during which I heard the employees talking hidden in a room next to the kitchen. After I tried to draw attention to myself several times, I asked out loud if it wasn't open yet. Even though the store had already been open for an hour based on the posted opening times. But afterwards a young woman made her way towards the counter and put her cell phone in her trouser pocket and immediately met me and said, Why don't I order at the counter? That's what I call great service 👍🏼. Hats off, I'm not really looking forward to another visit!!! Simply incredible. Since I've read this response in another review, I honestly don't understand why this issue isn't being addressed.

There is a drive that is suitable for cars that are 2.6 m high, but it is so narrow that even smaller vehicles can have serious problems. Impossible not to sign this, who would have paid for the damage?? Letting 2.6 tall vehicles in there can't be serious

We always enjoy coming here. There are nice staff and you can sit comfortably. Only today I noticed that the entire preparation of the products (burgers, etc.) was done without rubber gloves. Is this okay for hygiene reasons?

Nothing crazy, it suited me for a fast food shop.

A burger joint like any other. The only difference is the more or less motivated staff.

Finally a Burger King where you don't get diarrhea. The food doesn't taste like cardboard either! TOP! The southern music leaves a lot to be desired, the staff was ok, but the tables were all clean and didn't stick.

The third time the order was canceled via Lieferando. That was the last time I ordered or will buy anything from Burger King!

I agree with the previous reviews here. I had a wopper menu. Just under 10.00 euros. When I took the foil off I thought this was really cheeky. A bun with a petti that you could hardly see because it was smaller than the bun. A little iceberg lettuce, a slice of tomato, some cucumber and a slice of cheese. A small amount of water that I only got carbonated because the machine wasn't filled up. When I went to the counter with the burger and complained because the burger was nothing like the photo. I was told in a certain tone that it was like that and that everything was supposed to be on the burger. I said that this was a disgrace. And wanted to pay the difference to the maxi menu. Then the shift manager came and said I should think about what I wanted next time and he would probably change it this time and waive the 2 euro difference to the higher menu. But for me it's not about the money, it's about the quality. For this price I can eat much better elsewhere. Price increase, yes, but not at any price. Once and never again.

Rather smaller BK with underground parking, very large/long vehicles can have problems when exiting. Smart Menu could not be found/purchased on the terminal. Service BK standard no service like MD. Sprite from the vending machine had a light brown color. :(

Employees and worker are very rude

Probably the worst Burger King (fast food store in general) I've ever been to.

Not very clean here, even though there was extremely little going on. Rest ok.

There are definitely better ones!

Broken toilet, shift manager who shits on his colleagues in front of customers. Food was ok

Were there today. Ate 2*2 Whopper menu. This order machine refused to accept a QR code. A human operator was immediately and friendly on hand. The food was fresh and appetizing. The premises were clean, even the women's toilet, my wife said. The staff very friendly. We were there on a Tuesday around 5 p.m. I would go there again. 👍

I stood at the checkout counter as a normal customer and wanted to order two portions of ice cream. There was another customer in front of me who was also waiting for his order and wanted to pay as normal. I heard the lady behind the counter say, "Mmm, don't you have it smaller?" (the gentleman presented a €50.00 note). A question like this is not uncommon in the catering or local transport sector, but the way the employee showed how annoyed she was was quite impressive! When it was my turn I said my order and the first sentence from the lady (in the same tone as the gentleman before) was: "Does the machine not work or what?" I said I hadn't tried it and just wanted to order two scoops of ice cream. She took the order and started filling the cups. As an allergy sufferer and chronic nose sufferer, I'm not the only one who wrinkles my nose or sneezes. However, "wiping the snot from your nose" while preparing food and then re-opening sauce bottles or finishing packing children's bags is really disgusting! I'm definitely not picky! But there is definitely a need for further training on the subject of friendliness and hygiene! It's a real shame because I actually always preferred this store to the "Golden Seagull". After many disappointments regarding the incompleteness of drive-in orders, this was the final icing on the cake.

Good food, good employees, great bosses. Great everything

Went quickly and was good, but a bit dirty.

I notice several inconveniences at the Burger King branch. Guests sitting down without ordering and consuming drinks they brought with them disrupted the atmosphere considerably - but this incident was only a one-off occurrence yesterday. In addition, these guests were not only loud, but also behaved in an absolutely anti-social manner. It should have been appropriate to evict her from the store. In addition, the cleanliness leaves a lot to be desired, with dirty tables and often cold food. The underground car park is extremely narrow, causing parking problems, and the prices generally seem too high compared to the quality offered.

Why don't the employees wear gloves when preparing burgers?

It was really busy on a Sunday afternoon, the staff was a bit overwhelmed, but my order was fresh and good.

normal 4 sterne aber die kleine dicke mit schwarzen haaren vergisst ständig einem die halbe bestellung zu geben

If you want to order for a family, for 8 people, then I don't want to order on the tablet. Order and pay directly at the counter. What is that not possible? Please order on the tablet. Nothing more with personal ordering. That I'd rather order from KFC. McDonald's does it too

Friendly staff, quick order processing, good quality and filling

The parking lot in the basement is a disaster. Otherwise good Burger King average. Toilet was very clean.

Die Preise finde ich in Anbetracht der Qualität schon sehr sportlich.

Burger King halt... der eine liebt es.... der andere nicht

Im Restaurant angekommen mussten wir die Servicekraft erst einmal bitte den Tisch zu säubern. Obwohl nur zwei Gäste im Restaurant waren (Platz für locker 60 Personen) , waren alle Tische mit Bank vollständig verdreckt (Brösel, angetrocknete Ketchup- und Majo-Reste) . Nach der Menüauswahl mussten wir dann an der Zapfanlage feststellen, dass die gängigen Getränke wie Fanta Orange oder Mezzo Mix vollständig leer waren. Bei Sprite war das Konzentrat wohl auch schon nahezu leer. Nur so lässt sich erklären, dass dieses wie Wasser mit einem Schuss Zitrone geschmeckt hat. Insgesamt ist ein Verzehr vor Ort nicht zu empfehlen, auch wenn das Essen selbst - wie erwartet - geschmeckt hat.

Schnell zubereitet und freundlich wie immer

Unfreundliche, unmotivierte Mitarbeiterin. Leute, ganz ehrlich bisschen Freundlichkeit tut jedem gut.

Leckeres Essen, schneller Service!

Man sollte vom Personal vorher informiert werden, wenn angebotene Menüs nicht vollständig sind. Auf eigene Kreationen kann man verzichten. Nachosburger mit Onionrings, weil keine Nachos da sind, find ich etwas befremdlich.

Weniger kann man Burger nicht belegen.

Lieber Herr van de Eick, sollte man sich vielleicht für eine Bewertungsplattform selber ein Bild machen, bevor man was schreibt? Wäre den Mitarbeitern dort gegenüber nur fair… Deswegen von mir als Ausgleich ( ohne Besuch!) 5 Sterne!

Update....Mittlerweile sind die Angestellten zu faul den Coca Cola Freestyle Automaten zu befüllen ausser mit den Standard Sorten! Für was genau steht der dann eigentlich da ?! XD Keine Kohlensäure in den Getränken weil es angeblich zu warm ist für die Maschine bei 25 Grad ...Pommes werden nicht gesalzen und seit neusten gibt es nur noch vegane Mayonnaise die nach Ups Karton schmeckt ! Burger king weiß eben wie man seine Filialen in den Ruin treibt

Muy bien cuidado Poca espera El personal muy amable me ayudó a hacer el pedido Está situado en un pueblo pequeño y muy bonito Una buena opción para una parada agradable

Witziges Gimmick: Tiefgarage...Essen: wie FastFood halt so ist... nervig war, dass 40min ein und dasselbe "Bumbum-Lied" in Endlosschleife lief...

Sicherlich einer der gepflegtesten Restaurants der Kette in der Stadt. Parken kann man in einer Tiefgarage, die Außenplätze bieten einen guten Blick auf die Straße.

Ich habe nichts gegen ab und zu Junk-Food. "Essen" und "Ambiente" ist hier Burger King-typisch, also im Erwartungsbereich. Die Bedienungen sind teilweise unfreundlich und wirken schnell überfordert, geben aber einem dann das Gefühl, selbst etwas falsch gemacht zu haben. Ich will als Erwachsener aber nicht in kurzatmige, schnoddrige Jugendsprache abgleiten, um nicht mit großen Augen angesehen zu werden. Der eine "Supervisor" (größer, stabilere Figur, schwarze Haare) wirkt und schaut mitunter eher wie ein Türsteher, denn als "Gastwirt".

Top-Team wir sind alle nur Menschen ohne weiteres wurde einen zuwenig erhaltener Produkt nachgereicht.

War ein Erlebnis, so eine Zufahrt habe ich noch nicht gesehen. Essen war okay

Alles wie gewohnt, nur die Pommes waren warm... 😉

Essen gut und schnell, die Durchfahrt sowie die Einfahrt zum Parkhaus sind extrem eng.

Restaurant mit eigener Tiefgarage, in der tolle historische Bilder zu sehen sind. Sehr freundliche Mitarbeiter (besonders der Chef) und alles äußerst sauber. Jederzeit gerne wieder😊👍

Hat meinen Enkelinen gut gefallen.

Das Essen ist halt Burger King - Kennt wohl jeder... In der Filiale in Hiltrup kommt es nur leider öfter vor, dass die Bestellung unvollständig oder fehlerhaft ist. Die Bedienung ist des Öfteren lieber damit beschäftigt, sich gemeinsam in der Küche zu tummeln und zu unterhalten, als sich um die Kunden oder die Sauberkeit zu kümmern. Schon ziemlich nervig, dass man jede Bestellung prüfen muss...

Einzig gute was gewesen ist ist der Parkplatz ansonsten war es ein komischer Geruch man hatte den Eindruck die Mitarbeiter wollte nicht schnell machen das dauert viel zu lange leider war es überhaupt nicht toll

das Personal ist super toll, aber das Eis war echt hässlich

Meine Kinder lieben diesen Laden!

Parkplatz ist ne Katastrophe, die Plätze dreckig. Mitarbeiter springen mit Gästen, wohl Freunden, durch den Laden. Mehrere Burger waren sehr lieblos zusammen geklatscht....

Das Personal war bei unserem Besuch sehr nett und hat auf die Sauberkeit in der Filiale geachtet. Allerdings waren beide Burger, welche ich bestellt hatte, leider etwas lieblos zusammengestellt. Beim Auspacken sind beide schon teilweise auseinander gefallen. Anscheinend hat meine Burger dieselbe Person zubereitet ... Die Burger meiner Begleitung waren nämlich perfekt zusammengestellt und sind nicht auseinander gefallen. Des Weiteren war bei einem meiner Burger kaum Sauce, sodass dieser sehr trocken war. Die Pommes waren ganz ok. Hätten aber auch besser sein können. Ich war nach dem Besuch in der Filiale leider etwas enttäuscht. Deswegen würde ich lieber einen weiteren Weg in Kauf nehmen und eine andere Filiale ausprobieren.

Mensch Leute, was soll ich schreiben, selbstgemacht ist der geilste Burger

Sehr guter Oreo Shake und empfehle den Chili cheese burger

Bestellung leider (wie des öfteren) unvollständig

Sichtlich veränderte Filiale in den letzten Jahren. Neben uns war es sehr leer, daher ging die Bestellung schnell, jedoch war nur eine Bestellung an den Touchscreens möglich (für mich kein Problem), das ist gerade für ältere Kunden natürlich aufwändiger.