Burger King in Münster

I just ate there. I really wouldn't give it a point, but then I wouldn't be able to write here. They didn't have any sauces. And instead of ketchup, they gave me mayonnaise, and the burger was cold. When I brought it up, they didn't understand. Thanks, but I'll never eat there again.

The cashier was simply unfriendly. They forgot my sauce, and then he got really angry because I went back.

The nice cashier threw the sauce at my feet. Top service 0/10 👍

The employees sometimes seem overwhelmed; on one of our last visits we spent almost 20 minutes in the drive-thru, after ordering, mind you.

Went there again after 3 years, burgers were ready within 2 minutes. After skeptically asking if they were fresh, I was told in broken German that they were of the highest quality. Oh well, if cold, inedible burgers are considered good quality for Burger King, you just have to accept it and go somewhere else. The food is garbage. Service absolutely awful. Don't go there!!!!

We went through the drive-thru and were taken at the terminal, where the order was taken. They were even more rude and rude at the checkout, and we were given dirty cups. I've never experienced anything like it. Never again! I'll avoid this branch now. Their reputation is already ruined, so we'll see how long this branch lasts.

Never again. Putting bare fingers on raw ingredients in a burger. Even if it's not required by law, that's what gloves are for. The puddle from the leaky soda dispenser is still there, or has already returned. Everyone who walks through is spreading the sticky stuff. Full ashtrays outside. Sorry, all in all, it's just filthy and unappetizing.

Freestyle Coke + Orange (and other flavors) are permanently empty! Today they were out of cheese (every burger goes out to the customer without cheese). Self-service terminals down! That's the last time.

Food and service were top-notch. But the drive-thru was terrible. Very narrow, and the exit to the street was confusing.

Tables were dirty. Drinks machine broken. American Express didn't accept payments. Paper towels weren't available.

Yes, however, there is limited parking on the street in front of the restaurant. There's a parking garage for customers underneath the restaurant, but it's only accessible to standard-sized cars, not minivans. The exit requires a lot of caution and patience, as there's barely enough room to get out with a small car... Yes, you can get out with a station wagon, but we're talking about a few centimeters of space on either side, and you can see even less of it!

Awful! You drive into a super narrow entrance to the underground car park - when you go from there to the restaurant, it smells moldy/rotten... we were there on a Saturday... no toys for the kids, menus, various drinks empty... terrible! Service tried to make the inconvenience bearable...

Well located business. Nice and friendly staff. Fast service. Orders go quickly. Food is well prepared. Parking spaces available. Good

Where is the sweet little Russian who always made the best food with a pretty smile? If she doesn't come, I won't come anymore

The employees often seem overwhelmed or not yet properly trained. You should always have a little patience here.

It's ok, good service, friendly service

The food was okay, ordering via the terminal was a bit lengthy, but the waiting time for the food was definitely far too long. Even though it was very empty in the middle of the afternoon and there were only 2 other customers in the restaurant, we waited almost 20 minutes for 2 menus. The staff was just disorganized. Parking is only possible in the underground car park - very narrow entrance and exit, no elevator.

not always fresh better than before but yes more staff and hygiene would be better and not that something is always forgotten

Super annoying! 3 times in 4 weeks on site on Westfalenstrasse and apparently the staff is too lazy or too stupid to read. Sorry for the tone of voice, but it can't be that with 3 orders for around 50 euros each, 1 thing was completely missing and 2 things were packed incorrectly. Twice an 11 euro burger, which is overpriced anyway, was missing for a chilli cheese or normal hamburger. Or large fries for small ones. In total, out of 150 euros, almost 50 euros were packed incorrectly or not even available. In conclusion, it will have been the last visit to this incompetent shed for me and my brother for the time being.

I've never experienced anything as unfriendly as the young thing at the drive-thru! Waiting endlessly and then being so unfriendly!!! Never again! Unfortunately we didn't get the right food either! Everything really goes wrong...

It's better not to come... it takes so long and you always forget something...

Long waiting time at the drive. Drove again without ordering...

It's common sense, only the entrance heights for the parking lot and drive-in are not van-friendly, but there is a supermarket right next door.

New, very attractive interior design and there are now touch displays for ordering and a drinks machine for refilling. Burger and fries themselves were good.

Most unhygienic, unfriendly, disorganized and overall worst Burger King I have ever seen, in my entire life and in the entire world. That was my first and last visit.

Although there is almost nothing going on in the store, the staff is extremely overwhelmed and stressed and is constantly insulting each other behind the counter. I hope that more staff will be hired in the future or that more attention will be paid to the inconsistencies and problems with ongoing operations.

Cracked benches should not only be glued (duct tape) but also replaced. Tables also need to be wiped down

Have on December 23rd. ordered, the terminals did not work due to internet problems, so card payment was not possible. All the employees looked really demotivated. Something was missing when we ordered, we asked the cashier about it, it turned out that no one had made it, then we waited 10 minutes while the lady at the checkout became more and more overwhelmed. The food at the table doesn't have to be lukewarm to cold.

The staff cannot be surpassed in terms of unfriendliness and impudence. Apart from the fact that an order that contains more than 3 items is faulty in 99 percent of cases. But at BK you are already prepared for that.

Overall rating: 1/4 star...!!! Unfriendly staff, dirty tables and dirty floors. There's almost nothing left in the drinks machine. Hardly any choice. The work morale of the staff is poor or even non-existent! Unfriendly service! Harass the guests, literally shout at them. Fries and burgers cold, despite being freshly made. Fries completely over salted! There was almost no sauce or flavor on the burgers! Just press cardboard with drink and potato waste! Ice cold in the restaurant, toilet absolutely dingy! Disgusting.!

The internet says open until 1:00 a.m. We arrived at around 11:50 p.m. and the store was closed! Adjust your times.

You should send the health department over here! Half an hour after eating I ran straight to the toilet, thank you for nothing!

I would like to complain about an unpleasant experience at your branch. On December 15, 2024 I was at your place to order food. I asked for salt and pepper, among other things, but the employee at the checkout was extremely rude. When I also ordered two hamburgers, I was told in an unfriendly tone that I was trying to "kid" someone. I was then refused the pepper I wanted on the grounds that it was “not available”. I find this behavior neither professional nor customer-oriented. I hope that such incidents are not part of your company philosophy and that measures are taken to ensure respectful treatment of customers in the future. I await feedback on this incident and look forward to clarification. Best regards

It was my son's birthday today. We drove there. We also ordered €100. But we noticed that the tables weren't cleaned, so I ordered the cleaning products with a cloth. The employee ((Jasmin)) gave it to me without being polite and shouted at my son, even though he is 14 years old. Still, that's not my job. (At 7:30 p.m.) ⏰

Waited in the drive for almost 15 minutes for 2 burgers and a fries with a drink. Burger was dry and cold and flabby, fries were cold and unseasoned. Even the drink that was ready for us only came to us after about 10 minutes.

That was the worst experience ever, unfriendly, you buy the settlers who don't have them there and they say nothing when you pay, then you can't even book back what you don't have properly at the cash register and when you place a new order you just put other things in the bag, women The second order, even more things weren't there and if you said something, it was also unfriendly, the worst burger king I know, it's a shame no minus stars possible

I was there for the second time after a long time with my 2 small children because I thought I would give the store another chance. That was a mistake! Not only did the vending machine almost run out of soft drinks to choose from, an employee who prepared the burgers wiped the snot from her nose and then grabbed the salad, which by the looks of it must have been sitting there for hours without it Gloves on the burger. During the night my small children vomited several times and had diarrhea, so they couldn't go to school the next morning. That was also the case on my first visit, when I had to throw up a few hours later after ordering. I will report the store to the health department. This is purely a threat to customers. Something like that needs to be closed. Another case for “investigative.”

Edit 2024: Ordered and paid for the double chili cheese burger, only got the chili cheese burger. Unfortunately we only noticed it when we got home. Of course you can also make a profit this way. Be sure to always check whether you have received what you paid for! Original review: Something is always missing when ordering, so you always have to check again. In addition, products that are not available (e.g. drinks) are shown as available for ordering at the terminal. There were no ice cubes, the drinks were not properly chilled.

Underground... is still well-intentioned. Nobody there seems to have a plan for orders etc. Card payment at the drive-in is not possible, parking spaces are hardly or not at all signposted. NEVER AGAIN

For a chilicheese I have to order at the terminal for €50?? Even though no one was there. Catastrophe... served with a carrying bag... 🤔 Ordering method bad. Service bad.

Even in the evening, more or less shortly before closing time, we received very friendly service here! Unfortunately the Veggie King wasn't available here :( but the other few vegetarian options were still great!

Food is served incorrectly and if you complain you get blamed. Even portrayed as stupid. The worst store I've ever been to.

So the fries and curly fries were really really tasty but the chicken burger was weird, well I had a stomach ache after that but I also think the offer was pretty nice

The staff is extremely unfriendly and incompetent

Unfortunately not so good! The staff clearly made an effort, but unfortunately the food was neither the usual Burger King standard nor fast. The toilets were a disgrace in terms of hygiene and construction and overall the shop was pretty dirty. The manager seemed to help the staff verbally rather than actively. Train better and also give staff to the staff.

Feels like a careless preparation but what do you expect. 🤢

Ordered takeaway from the terminal. The burger was great, the side salad was pretty warm. I was supposed to pour myself a drink in the dining room, but that didn't work. Then, when I asked, something was tapped at the drive-in counter. Quite expensive for the overall experience.

Yes, the Plant-Based range is strictly speaking not suitable for vegans, but I would still like to share my experience. When I saw an employee with jewelry on his hands topping the burgers without gloves (first meat patties, then wiping sweat from his face and then my “Plant Based” burger), I felt sick. And that’s not even the employee’s sole fault! It just shows how bad the hygiene regulations are in this “restaurant”. Very disappointing and absolutely not recommended!

Very bad unfortunately not edible :( !!!!!!!

Large selection of vegetarian alternatives.

Milkshake 0.2 liters I think it's really expensive. And that awful red interior.

Here is a possible text for your complaint to Burger King: --- Dear Burger King team, I would like to express my dissatisfaction with my last visit to your branch. I had to wait an unusually long time at the checkout even though I was the only customer who wanted to order. After I finally received my order, I discovered that the chili cheese fries had very little sauce in them. In addition, they didn't taste as expected. I was also disappointed by the behavior of the staff, who constantly complained during my stay.

I had to wait a long time at the checkout even though there was no order and then my Chlli Cheese Fries arrived.

The food is fine as usual from Burger King. Unfortunately the service was bad.

The food was quite good, we've had worse at others. Tables etc clean. Loud, oriental music doesn't have to be in an international chain. The service (a lady at the checkout) was a disaster. Unfriendly, stroppy answers to simple questions. Various things could be ordered even though they were not in stock. Several dips were out, there was only Cola, Fanta and Sprite, toys from the old collection, etc. Why aren't the things reordered or pointed out? When we asked about replacements, we were puzzled by the answer: "No, they're free." Who trained this lady? Things that I order and pay for are bought by me and a free gift is something completely different!! Incredibly, he rolls his eyes and shakes his head in front of us as a customer. Unfortunately there are always severe service problems in Hiltrup.

If you're a little hungry, it's perfectly fine. Unfortunately, you can't understand the person at the drive-in counter.

Apparently there is no desire to serve the customer at the checkout. I waited in front of the checkout for 10 minutes, during which I heard the employees talking hidden in a room next to the kitchen. After I tried to draw attention to myself several times, I asked out loud if it wasn't open yet. Even though the store had already been open for an hour based on the posted opening times. But afterwards a young woman made her way towards the counter and put her cell phone in her trouser pocket and immediately met me and said, Why don't I order at the counter? That's what I call great service 👍🏼. Hats off, I'm not really looking forward to another visit!!! Simply incredible. Since I've read this response in another review, I honestly don't understand why this issue isn't being addressed.

There is a drive that is suitable for cars that are 2.6 m high, but it is so narrow that even smaller vehicles can have serious problems. Impossible not to sign this, who would have paid for the damage?? Letting 2.6 tall vehicles in there can't be serious

We always enjoy coming here. There are nice staff and you can sit comfortably. Only today I noticed that the entire preparation of the products (burgers, etc.) was done without rubber gloves. Is this okay for hygiene reasons?

Nothing crazy, it suited me for a fast food shop.

A burger joint like any other. The only difference is the more or less motivated staff.

Finally a Burger King where you don't get diarrhea. The food doesn't taste like cardboard either! TOP! The southern music leaves a lot to be desired, the staff was ok, but the tables were all clean and didn't stick.

The third time the order was canceled via Lieferando. That was the last time I ordered or will buy anything from Burger King!

I agree with the previous reviews here. I had a wopper menu. Just under 10.00 euros. When I took the foil off I thought this was really cheeky. A bun with a petti that you could hardly see because it was smaller than the bun. A little iceberg lettuce, a slice of tomato, some cucumber and a slice of cheese. A small amount of water that I only got carbonated because the machine wasn't filled up. When I went to the counter with the burger and complained because the burger was nothing like the photo. I was told in a certain tone that it was like that and that everything was supposed to be on the burger. I said that this was a disgrace. And wanted to pay the difference to the maxi menu. Then the shift manager came and said I should think about what I wanted next time and he would probably change it this time and waive the 2 euro difference to the higher menu. But for me it's not about the money, it's about the quality. For this price I can eat much better elsewhere. Price increase, yes, but not at any price. Once and never again.

Rather smaller BK with underground parking, very large/long vehicles can have problems when exiting. Smart Menu could not be found/purchased on the terminal. Service BK standard no service like MD. Sprite from the vending machine had a light brown color. :(

Employees and worker are very rude

Probably the worst Burger King (fast food store in general) I've ever been to.

Not very clean here, even though there was extremely little going on. Rest ok.

There are definitely better ones!

Broken toilet, shift manager who shits on his colleagues in front of customers. Food was ok

Were there today. Ate 2*2 Whopper menu. This order machine refused to accept a QR code. A human operator was immediately and friendly on hand. The food was fresh and appetizing. The premises were clean, even the women's toilet, my wife said. The staff very friendly. We were there on a Tuesday around 5 p.m. I would go there again. 👍

I stood at the checkout counter as a normal customer and wanted to order two portions of ice cream. There was another customer in front of me who was also waiting for his order and wanted to pay as normal. I heard the lady behind the counter say, "Mmm, don't you have it smaller?" (the gentleman presented a €50.00 note). A question like this is not uncommon in the catering or local transport sector, but the way the employee showed how annoyed she was was quite impressive! When it was my turn I said my order and the first sentence from the lady (in the same tone as the gentleman before) was: "Does the machine not work or what?" I said I hadn't tried it and just wanted to order two scoops of ice cream. She took the order and started filling the cups. As an allergy sufferer and chronic nose sufferer, I'm not the only one who wrinkles my nose or sneezes. However, "wiping the snot from your nose" while preparing food and then re-opening sauce bottles or finishing packing children's bags is really disgusting! I'm definitely not picky! But there is definitely a need for further training on the subject of friendliness and hygiene! It's a real shame because I actually always preferred this store to the "Golden Seagull". After many disappointments regarding the incompleteness of drive-in orders, this was the final icing on the cake.

Good food, good employees, great bosses. Great everything

Went quickly and was good, but a bit dirty.

I notice several inconveniences at the Burger King branch. Guests sitting down without ordering and consuming drinks they brought with them disrupted the atmosphere considerably - but this incident was only a one-off occurrence yesterday. In addition, these guests were not only loud, but also behaved in an absolutely anti-social manner. It should have been appropriate to evict her from the store. In addition, the cleanliness leaves a lot to be desired, with dirty tables and often cold food. The underground car park is extremely narrow, causing parking problems, and the prices generally seem too high compared to the quality offered.

Why don't the employees wear gloves when preparing burgers?

It was really busy on a Sunday afternoon, the staff was a bit overwhelmed, but my order was fresh and good.

normal 4 sterne aber die kleine dicke mit schwarzen haaren vergisst ständig einem die halbe bestellung zu geben

If you want to order for a family, for 8 people, then I don't want to order on the tablet. Order and pay directly at the counter. What is that not possible? Please order on the tablet. Nothing more with personal ordering. That I'd rather order from KFC. McDonald's does it too

Friendly staff, quick order processing, good quality and filling

The parking lot in the basement is a disaster. Otherwise good Burger King average. Toilet was very clean.

Die Preise finde ich in Anbetracht der Qualität schon sehr sportlich.

Burger King halt... der eine liebt es.... der andere nicht

Im Restaurant angekommen mussten wir die Servicekraft erst einmal bitte den Tisch zu säubern. Obwohl nur zwei Gäste im Restaurant waren (Platz für locker 60 Personen) , waren alle Tische mit Bank vollständig verdreckt (Brösel, angetrocknete Ketchup- und Majo-Reste) . Nach der Menüauswahl mussten wir dann an der Zapfanlage feststellen, dass die gängigen Getränke wie Fanta Orange oder Mezzo Mix vollständig leer waren. Bei Sprite war das Konzentrat wohl auch schon nahezu leer. Nur so lässt sich erklären, dass dieses wie Wasser mit einem Schuss Zitrone geschmeckt hat. Insgesamt ist ein Verzehr vor Ort nicht zu empfehlen, auch wenn das Essen selbst - wie erwartet - geschmeckt hat.

Schnell zubereitet und freundlich wie immer

Unfreundliche, unmotivierte Mitarbeiterin. Leute, ganz ehrlich bisschen Freundlichkeit tut jedem gut.

Leckeres Essen, schneller Service!

Man sollte vom Personal vorher informiert werden, wenn angebotene Menüs nicht vollständig sind. Auf eigene Kreationen kann man verzichten. Nachosburger mit Onionrings, weil keine Nachos da sind, find ich etwas befremdlich.

Weniger kann man Burger nicht belegen.

Lieber Herr van de Eick, sollte man sich vielleicht für eine Bewertungsplattform selber ein Bild machen, bevor man was schreibt? Wäre den Mitarbeitern dort gegenüber nur fair… Deswegen von mir als Ausgleich ( ohne Besuch!) 5 Sterne!

Update....Mittlerweile sind die Angestellten zu faul den Coca Cola Freestyle Automaten zu befüllen ausser mit den Standard Sorten! Für was genau steht der dann eigentlich da ?! XD Keine Kohlensäure in den Getränken weil es angeblich zu warm ist für die Maschine bei 25 Grad ...Pommes werden nicht gesalzen und seit neusten gibt es nur noch vegane Mayonnaise die nach Ups Karton schmeckt ! Burger king weiß eben wie man seine Filialen in den Ruin treibt

Muy bien cuidado Poca espera El personal muy amable me ayudó a hacer el pedido Está situado en un pueblo pequeño y muy bonito Una buena opción para una parada agradable

Witziges Gimmick: Tiefgarage...Essen: wie FastFood halt so ist... nervig war, dass 40min ein und dasselbe "Bumbum-Lied" in Endlosschleife lief...

Sicherlich einer der gepflegtesten Restaurants der Kette in der Stadt. Parken kann man in einer Tiefgarage, die Außenplätze bieten einen guten Blick auf die Straße.

Ich habe nichts gegen ab und zu Junk-Food. "Essen" und "Ambiente" ist hier Burger King-typisch, also im Erwartungsbereich. Die Bedienungen sind teilweise unfreundlich und wirken schnell überfordert, geben aber einem dann das Gefühl, selbst etwas falsch gemacht zu haben. Ich will als Erwachsener aber nicht in kurzatmige, schnoddrige Jugendsprache abgleiten, um nicht mit großen Augen angesehen zu werden. Der eine "Supervisor" (größer, stabilere Figur, schwarze Haare) wirkt und schaut mitunter eher wie ein Türsteher, denn als "Gastwirt".

Top-Team wir sind alle nur Menschen ohne weiteres wurde einen zuwenig erhaltener Produkt nachgereicht.

War ein Erlebnis, so eine Zufahrt habe ich noch nicht gesehen. Essen war okay

Alles wie gewohnt, nur die Pommes waren warm... 😉

Essen gut und schnell, die Durchfahrt sowie die Einfahrt zum Parkhaus sind extrem eng.

Restaurant mit eigener Tiefgarage, in der tolle historische Bilder zu sehen sind. Sehr freundliche Mitarbeiter (besonders der Chef) und alles äußerst sauber. Jederzeit gerne wieder😊👍