ALEX in Karlsruhe

Scrambled eggs very watery bacon very salty hardly edible. Fried potatoes without any taste. I've had a much better breakfast here. Don't have to come back.

Unfortunately, the food gets worse every time. The egg becomes more watery and the fried potatoes become boring.

This was the worst food and service in my entire life.

Cozy restaurant, super delicious food and very nice and courteous service staff (thanks Marcel! 😃).

In general, the service at the Alex restaurant chain is good, and somewhat above average compared to others. Unfortunately, things are occasionally different here. Recently, instead of the fruit flies flying around my plate, as they had been the case the other time, they came out of my salad. Furthermore, the restrooms, both downstairs and upstairs, are disgustingly dirty and, especially in the evenings, eerie. However, the staff, when it's not too busy, is friendly and responds promptly.

Very good breakfast. Lots of choice. Everything freshly prepared.

Very tasty food and drinks, plus very nice staff. Gladly again.

It used to be a great shop where you could go for something to eat or drink, now there are male waitresses... I would throw them out immediately... Too stupid to take a single order properly. Unfortunately, I still haven't become a millionaire by saying what I want... It's a shame the store used to be great, but now it's just trash. The home made lemonade is made from pure syrup.... Never experienced such impudence.

Super delicious brunch at Alex’s! 🍽️ 🥐 Large selection of fresh and high-quality dishes, all very appetizingly prepared. The service was friendly and attentive. It was well attended and a bit crowded, but that speaks for the quality. We'll definitely be back! 😊 👏

The new waiter was very rude. We won't be coming back.

The food (breakfast buffet on Saturday) is super extensive, tasty and great. The service was outstanding - which is particularly noticeable given the number of guests and the resulting hectic pace. The light "through traffic" due to the mall location is not nice, but it is bearable. Gladly again and again

I've had breakfast here several times - there's a delicious, varied buffet with everything your heart desires. If something is empty, it will be refilled promptly, from fruit, yogurt, meatballs, bread rolls - but also fried potatoes, turkey breast, Schupfnudeln - something for everyone. I can only recommend it and there are also many sunny places outside that are perfect for sitting, chatting and eating. Clear recommendation

After waiting for over 20 minutes and repeatedly making eye contact and raising my arm to the waitress, there were hardly any visitors and I still hadn't been served and left the restaurant.

We drank coffee twice on the street, the tables were dirty, not cleared after other visitors, to clean/order/pay you have to wait another 15 minutes, because the waiters are in no hurry to approach you

Very disappointing experience at Alex restaurant Our visit to Restaurant Alex was an absolute disaster. We waited 45 minutes just to even place an order. During this time, several waiters came to our table, but instead of taking the order, they just said: “My colleague is coming soon.” But nobody came. After these long 45 minutes, we were suddenly asked to leave our table because all tables were supposedly reserved. Why didn't anyone tell us this before? We wasted valuable time only to leave at the end with no food and a huge disappointment. Absolutely unprofessional and disrespectful treatment of guests! I will definitely not recommend this restaurant.

The food is very good, very, very good, definitely go there, dear people It tastes so delicious I could fill my stomach so full for little money

Very friendly staff, food was very good. Would go again

waren Anfang März zu "Kaffee und Kuchen" am Sonntag nachmittag da. 2 Cappuchino und 2 Kuchen für 18EUR. Kann man in einem Stadtzentrum nicht meckern. Kuchen geschmacklich sehr gut. Personal freundlich und schnell. Zumindest bei uns war alles gut. Insgesamt dort auch vernünftiges Publikum, nicht wie bei der Pyramide ...

Food was great. The staff was very accommodating and friendly and can only be recommended

Best place for breakfast nearby. Friendly service and a great buffet.

Unfortunately, we have to realize again and again that the service at Alex Karlsruhe does not live up to what one would hope for. Although the restaurant was always a good option for us due to its location close to the office and the relaxed atmosphere, we have to say that we are increasingly disappointed. It simply takes far too long for a waitress to even come to the table. We often waited for 20-30 minutes without anyone being with us. And this doesn't just happen when the restaurant is busy - even if only 2-3 tables are occupied, you often don't see any reaction from the waitresses. They walk past us several times, look directly at us, but simply don't come to us to ask what we want. It's particularly bad when you've already run out of drinks and the waitress walks past you without asking if you want anything else. We find the prices to be far too high for this service. In our opinion, an espresso for €3.30 is already borderline, and the prices for drinks - like €4.40 for a small cola - also seem unreasonable to us. The quality of the food is okay, but not exceptional either. Sometimes you notice that the chef doesn't seem particularly motivated, which unfortunately can also be reflected in the taste. We have enjoyed visiting Alex in the past, but as time goes on the service becomes more and more disappointing. It's a shame, because the location and ambience are actually very pleasant. We hope the service will improve in the future.

Very preferred for me for breakfast

A bit loud, but the food and service is good.

Wir haben für den 1. Januar 2025 auf 10 Uhr einen Tisch zum Frühstück reserviert und so auch schriftlich bestätigt bekommen. Wir standen am Neujahrstag pünktlich vor verschlossener Tür. Ein unfreundlichen Mitarbeiter der gerade Müll entsorgte sagte mürrisch " Wir öffnen erst um 11 Uhr". Vielen Dank erstmal für ein gutes neues Jahr. Auf unsere schriftliche Beschwerde hat niemand reagiert. Danke Alex, nie wieder!!!

Large selection at the breakfast buffet, very friendly service staff and a pleasant atmosphere. We will come back - with reinforcements 😁

It's just wonderful... I like it

It's always nice to have breakfast here in comfort 🤩

We've been coming here for brunch for many years. It's always delicious and there's never been anything to complain about. This time, however, I would like to say thank you for taking people into consideration. I was also allowed to eat from the buffet, even though I had stomach surgery and can only eat small portions.

A lovely place for a weekend brunch to start the day!

Food was quite good. Service was bottomless. Questions or special requests are not welcome here.

It's been a long time since I went here for lunch with a friend. The restaurant was full, but almost 45 minutes of waiting time was too much. The food was okay, although not a highlight. - In the post gallery you just sit in the middle of the passage. This made it loud as hell. Why the music in the restaurant was also turned up loud is inexplicable. Sitting comfortably, eating something and having a conversation was not possible. The worst thing was our waitress, a young lady: no “Hello”, no “How are you?”, not a nice word. When we wanted to pay it took forever until she came. When we looked directly at her and spoke to her, she simply looked away. I like to tip a lot. However, if you don't want the job, you don't want tips. Sorry Alex, but I don't feel comfortable like this and can save myself the next visit. - Too bad for you and me. Have a good new year anyway.

We went there on a Friday evening, at a time when there was little traffic, to get something to eat. The drinks and appetizer were served quickly, but after 60 minutes we asked about the whereabouts of our main course. We were put off with the statement “It’s already sizzling.” After a total of 90 minutes, and after a neighboring table that had arrived after us had already received its main course, we decided to leave the restaurant. There was not even an attempt to accommodate us - neither in the form of a drink on the house nor in any other way. Instead it just said that the food had apparently just been ready. However, a look at the exit showed an empty table and we still had to pay the full amount.

I just wanted to make a reservation for the breakfast buffet for 4 people. Never been treated so unkindly, would be the first and last time I go there. I can't rate food. Hope you know who had phone service

Very tasty food. I can only recommend it. Friendly staff

You will receive friendly service on site. The service staff is in a good mood, empathetic and service-oriented. Bastian from Service accompanied my first stay at Alex extremely well. He introduced everything to us and explained how the processes work. The buffet was fresh and appetizingly served. The selection was more than sufficient and diverse. Gladly again!

After more than 40 minutes there was still only one of two drinks. Even when I asked, nothing came

The buffet in the morning is great. There is everything you need. Unfortunately we sat in the aisle, so it wasn't that quiet. Service is ok. So we would come again.

Works on the tone with customers. A HÄ or WHAT seems neither friendly nor inviting.

Service is underground! There are four of us and you have to wait forever even though there's nothing going on! Then half is still missing. Waffle with cherries: too dry! Too expensive!!!

Price-performance ratio doesn't fit. The prices are too high for the small portions. Quite nice for a coffee, but otherwise really not that great.

The food was very tasty and the drinks were great (steaks and Korean BBQ chicken recommended!) Unfortunately there is no toilet at the restaurant but only on the 2nd floor of the department store for €1 to the cleaning team. Decor very pleasant, nice display of cakes with nicely decorated bar and seating area. Service was quick and food came surprisingly quickly, although it was a bit hectic and uncoordinated it was a nice evening.

The food was good, the service was a bit "untrained" but very friendly. Our reorder of drinks never arrived so we paid and left. It was very uncomfortable to sit in some places during the day, there was always a draft due to the constant passage of people. If possible, sit somewhere away from the passage! Otherwise we like the restaurant and would like to come back.

If you want to order something outside, you wait a good 30-45 minutes until someone comes out. The same with payment. disaster

Very disappointed with this restaurant.. the food perfect but then the service mediocre.. sit down at 12 p.m., order taken at 12:30 p.m., drink served 30 minutes later, the meal the same.. wait 45 minutes after eating to order dessert, really very disappointed..

Good buffet, fair price. I really enjoy coming here to have breakfast in peace

Always worth a visit. The food is always very tasty and the waitresses are very friendly. The lemonades are always very nice. Any time!

After shopping, we sat down to chat and eat delicious waffles with delicious drinks. Recommended. Gladly again :-)

Be careful, the food is convenience, there isn't much cooking here and that's how it tastes. The terrace smells of cigarette smoke, when you ask if there are places outside without cigarettes, you are told you can go to another restaurant… Edit: The answer confirms my assessment. The food is convenience. This gastronomy is therefore taking part in destroying the reputation of German cuisine. Thanks. In addition, there is no reaction to the disgusting cigarette smoke in the answer; it seems to be supporting the destruction of lungs.

Went to Alex this evening and tried the currywurst with fries. Can be recommended. Ideal for a small hunger in between meals and the freshly tapped Pils from the Hanseatic city of Bremen was delicious.

The food was ok but the prices are very expensive...0.5 liter of coke 6.10 euros. I won't say anything more.

So, I was there today, the food was okay but the prices were a bit steep. Even if it has perhaps become somewhat normal in the meantime. But I definitely won't be going there for the next 2 or 3 months.

If you fancy waffles with cream, you can get waffles without cream. Only by asking will you get the answer that the machine is broken. It is impossible to make whipped cream without a machine, let alone get a replacement machine in Karlsruhe. How I then came up with the idea of ​​not paying the full price was met with absolute incomprehension and ignorance. So if you would like to be taken for a fool, Alex in the Postgalerie in Karlsruhe is the right place for you. Have a good meal

We sat outside this lunchtime, coffee and cold drinks were delicious, but expensive. However, we waited 1 hour and another 30 minutes to pay.

We only had some teas and coffee. These tasted good, but unfortunately we were forgotten when we reordered and had to wait almost 20 minutes for a tea. Tea could be a little hotter. There is only a deduction for the atmosphere because the Alex is in the center.

The first sip came half a glass and I choked on an orange pit. The guy in the photo was very rude and I asked him to change my orange juice because it was full of bones and he said that's normal and he continued on without paying any attention. In the end I paid for it and left it there. I don't recommend it

Fast service, very friendly waitress, hearty and very good dish. I recommend without reservations.

We went to ALEX for coffee and cake in the afternoon. Unfortunately, the selection of cakes is not very large, but the apple pie was very tasty. The staff is very friendly and accommodating and the price/performance ratio is not objectionable either. The location in the shopping center and therefore the many visitors who use the ALEX as a passage to the post gallery are somewhat disturbing. Otherwise we can recommend the ALEX.

Restaurant in the shopping center. The food was delicious, the price was right and the staff was friendly. There was nothing going on that evening and so the mood and ambience wasn't like that of a classic restaurant

Breakfast was very rich, everything was fresh. Service was very friendly and prices were reasonable.

Tasty and very quick food, but the service was rather functional and less warm

Very nice to chill out and have a bite to eat, inside and outside. Super nice and courteous service. Thanks

Great breakfast buffet - everything your heart desires! Price-wise, it's totally okay for what's on offer! Waiter very child-friendly and helpful! Absolute recommendation!

Food was ok, presentation of the plates is beautiful. Dressing and spices good too. The patty (meat) from the burger was not good (hence the 2 star deduction), it tasted like frozen, cheaply industrialized "meat". The meat tastes better at Burger King. This combined with the hefty prices (significantly increased in the last 2 years, don't be fooled by old photos of the menu) prevents a repeat. Salad plate was good. Ambiance is modern and sophisticated, but the whole restaurant is still a walk from the shopping center, including an elevator on the corner (which is no quieter for that reason). The waiters try hard to understand and speak German, but are friendly and prompt at your table. Food took a while to arrive, but that was acceptable. Beer came filled 5mm below the 0.5l mark. Every drop is saved.

It's always a great atmosphere at Alex's, service is top! Only the dessert I had - the ice cream - didn't really taste good. The cream was disgusting, couldn't eat it at all. The ice cream scoops didn't seem like the best ice cream either. And the chocolate shavings too... It was just a bad experience with the food yesterday... It's a shame because the food at Alex's is usually good too...

Outdoor ambience is very pleasant. Service there was not very attentive and very reserved. Choice of food was good, as was the food.

Wow, just wow. Food was very tasty, the waiter was very great and had a real sense of humor and was very attentive. The ambience, despite the mall, is very appealing. I'd love to come back for the introduction of the new menu in autumn.

If you want to be treated disrespectfully, this is the place for you!

The ice cream came to the table almost melted and was not replaced. The boss was very unfriendly and disrespectful. It even got to the point where she called the police because she couldn't solve the problem herself. It's a real shame that such people work in the catering industry. Customer satisfaction is unheard of here. If I could, I wouldn't give any stars. That was the last time for us in Alex...

Order was brought to the table incorrectly and not exchanged. The rude boss is definitely out of place in the catering industry!

Had breakfast again. It's just great here.

Very tasty breakfast buffet, good selection. Price includes a glass of OJuice. Other drinks cost extra, but I don't know that differently from buffets. Unexpectedly nice to sit right in the city center at Stephansplatz. Nice service. Oat milk at the start 😁

Great food at reasonable prices. Staff friendly and accommodating.

Bread is fresh and warm, the food is fresh and tasty and the coffee is delicious. The breakfast buffet is definitely worth it!

We just ordered capirinia, tastes really disgusting!!!! We went to aposto, huge difference

We were there for breakfast and everything was great. Alex is my number 1 choice when it comes to brunch because I know I'll get a lot of delicious things at a reasonable price. The service was very accommodating and we were able to end our vacation with a cozy breakfast. But it is relatively loud there, everyone should be aware of that.

Delicious Caesar salad, delicious blackcurrant spritzer, very nice service. If the backdrop inside wasn't the shopping center it would be really nice ☺️

Favorite salad with extra pulled salmon, lettuce not very fresh 🤐🫥🫤 Not recommended. Just under 20 euros and you leave hungry. The waiters don't even come by to ask if everything is OK. Not even asked if everything was good (food) I ordered lemonade without sugar, it was made with sugar... Not recommended at all

76 euros for breakfast with 2 adults and 2 children who don't eat that much. There is just a small orange juice included, coffee, which is included with every breakfast, has to be paid extra. I actually prefer to go to a bakery in the future: In comparison, we once got breakfast in one that opens at 5 a.m. - including coffee and 2 sandwiches each - 42 euros

My wife especially loves breakfast on weekends Otherwise everything was delicious and friendly service.

With all understanding. I've always enjoyed coming to you when I've been in Karlsruhe for work. The waitress was somehow modest and simply answered briefly and quite annoyed. When looking through the menu. Sorry, now the prices are being subtly exaggerated. I'd rather go to the fast food restaurant downstairs. From now on I will definitely not come again.

Das Frühstücken ist so lala, die Bedienung war bemüht dennoch teilweise dreckige Gläser. Geschmacklich gibt es für den Preis Luft nach oben

Breakfast was very tasty 😋😋 good and cheap, I'll be back 😎

Went there for breakfast, the buffet had everything you needed. Waiter was also very friendly.

I like the buffet for breakfast. Some customers take food with their hands and it is very unpleasant.

Friendly and helpful service, the food came quickly and was tasty.

Delicious and stylish as always

I can recommend the location with a good, honest, clear conscience. Staff very friendly and nice, the food is local.

Bissl service schools...then everything fits!

Very good food, but terribly bad staff. We have called a waitress numerous times who preferred to chat with a friend instead of serving paying guests... and given the prices you can expect impeccable service!

La atención es pésima! Son un montón de camareros y ninguno está pendiente de los clientes...horrible. por otro lado, te venden los ice tea naturales y son todos con sirope y de bote. 0 recomendable!!!

I eat here every now and then with my partner. The food comes quickly, is hot and tastes delicious. The homemade lemonades are also great. The staff was always friendly, even during the more stressful times of the day. The only thing that is sometimes a bit annoying is the traffic coming from the post gallery, but overall it's very nice here.

We sat outside and the service was very friendly. Unfortunately we were disturbed by several groups of loud teenagers who were standing next to the tables. And there were rats under the side tables. We didn't order any food.

The ice cream looks completely different.

The food was very good and quickly prepared. I recommend it

The guest room has unusual acoustics - in short, it is very loud. The operation takes an unusually long time. The food is very good and the selection suits my taste.

Once and never again... The three of us wanted to have something to drink and eat. 2 out of 3 drinks were brought wrong! We wanted our Cola Zero without ice cubes. So they went back. At the counter, the ice cubes were then taken out of the glasses with their bare hands and then the glasses were refilled with Cola Zero. They wanted to serve this to us again! We said something straight away and left! Hygiene in the catering industry looks different!

I would like to give 0 stars, I've just been there and NEVER again! Waited forever until someone came, waited forever for food to be brought, water was spilled, then waited forever until someone came to pay. By the time you're waiting here for everything, you're already hungry again! As a gesture of goodwill, we were given drinks on the house (apparently). After paying, everything was recalculated and the price was exactly the same as for drinks. The waitress probably made her own tip 😂. Loading disasters!

very tasty brunch!! and you can order different syrups or alcohol shots (Baileys, Amaretto, ...) for all coffees :)

Good food, service a bit slow, despite the restaurant not being overcrowded

I've been here 3 times and every time the cakes were simply delicious. Especially the red velvet and carrot cakes. We tried a burger and a chicken bowl on our last visit and they were good, but the coffee and cake here alone recommend this place.