Die besten Restaurants mit Gourmetrestaurant Essen in Dortmund

A very nice experience, the team gave everything and fully deserved their star. The atmosphere is relaxed, the view over Dortmund is soothing

Competent hostess and cook, magical food, great ambience. Excellent handling of guests' wishes.

Disclaimer: Unfortunately, I cannot rate the actual service in the restaurant (see below for reasons), so the rating refers to the general customer service at the Grammons Restaurant. Over a period of several months I tried to eat at Grammons. A total of three reservations were canceled by the restaurant during this period, two of which were canceled less than 24 hours before the agreed date. If a guest cancels with this notice, Grammons reserves the right to charge €160, but in this case no compensation was offered. When we asked whether we would be able to get at least a bottle of wine with the next reservation after the third cancellation, we were told that we would have to discuss this with the boss and then no one ever got back to us. After the restaurant closed in the spring, I also tried to contact those responsible to complain about a voucher that was still open, but these requests have also been ignored for months. I would have hoped for a much more competent approach from a restaurant that claims to provide "excellent service".