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Die besten Restaurants mit Cafe Essen in Augsburg
2 Restaurants im GastroRanking
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2033 Stellungnahmen zu 2 Websites
On December 24th, 2024 at 10:30 a.m. I was at McDonald's and was treated extremely unprofessionally by the store management. At the checkout, I presented my coupons to be scanned, but the employee didn't seem to know how to adjust my order accordingly. The branch management was then called in. Instead of solving the problem, the branch manager seemed equally overwhelmed. Although he asked me what changes I wanted, he was unable to remember all three changes. When I finally received and checked my order, I discovered that it was incorrect: instead of the fries I ordered, I received a salad. I politely asked for the order to be exchanged according to the agreement. But the branch manager, an older Yugoslavian man, replied curtly and without any courtesy: “Too late.” This experience was extremely disappointing and unacceptable for me. I expect your company to provide its employees with better training, especially in dealing with the ordering system, in order to avoid such errors and the associated hassle in the future.