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**Experiences with customer service - unfortunately disappointing** I have visited the restaurant several times, on different days and at different times. Unfortunately, I had the same negative experiences every time. **1. Rude service** The employee who is supposed to take the orders is extremely rude and not customer-oriented at all. I experienced a particularly negative example on August 17, 2024. I was there to buy a Manta platter to take home. As soon as I entered, I was rudely told: "It's going to take a while, I can't change it." This statement was repeated several times during the course of my order. When I asked how long it would take, I received a curt answer: "Yes, what do I know, probably 15 minutes or longer. You see, the sausage has to go on the grill first and the fries are still cold. " **2. Priority for seated guests** After I communicated that I wanted to take the food away, I was told, "Yes, then you can wait now, our seated customers have priority." However, there wasn't much going on that day, so the stress wasn't justified. **3. Repeated negative experiences** Unfortunately, this is not an isolated case. I have had similar experiences on several visits. This is a simple chip shop and not a 4-star restaurant, but the customer service should still be good here. **Conclusion** Unfortunately, due to these repeated negative experiences, I cannot recommend eating there. Customer friendliness should also be a given in a snack bar.

Haven't been here for a long time, very tasty

Positive: - Food was warm Negative: - waited twice as long as stated - Delivery location not found despite GPS - Carbonara looked more like pasta with egg - I had to look for ham - Taste is zero, they don't seem to know any spices there Unfortunately you have to give at least 1 star, minus 3 would be appropriate Better order somewhere else

The food and service were really great.

Not recommended! The restaurant opens at 5:00 p.m. Unfortunately we stood in the rain until 5:10 p.m. and were then “welcomed” by an unfriendly lady!! We would have loved to go straight back. The food was surprisingly bad. Not warm enough and the meat was tough. We left more than half on our plates and explained this to the waitress. The answer from the kitchen: “That can happen.” The service staff was very friendly and tried hard! Our conclusion: Not recommended. Price/performance doesn't fit!

Pizza was very mediocre. Half not occupied. Boring in taste.

Can't understand all the bad reviews. Our pizza was delicious and well baked. Only waited 15 minutes. The service and the price were also ok.

Wir freuen uns jedes Jahr, wenn für Fontanella endlich wieder in Waredorf die Saison beginnt und sind seit vielen Jahrzehnten begeisterte Stammkunden. ..mit eurer Familie gehört ihr zu unserer Heimatstadt..Wie schön ! , dass ihr auch in diesem Jahr wieder hier seid !

Bester McDonald's (Zweites Zuhause)