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To be honest, I'm still speechless. I was in the drive-thru yesterday trying to place my mobile order and suddenly I received an error message and closed the app. Since it was my turn next, I ordered directly over the intercom and paid with a card, no problem at all. About three quarters of an hour later, when I was already home, the same amount was suddenly debited from my Paypal account. I called straight away and explained the situation. After waiting a few minutes, I was told that my order number had arrived and that the employee in charge had accidentally selected my number when someone else ordered something in the drive-thru using the app. When I wanted to know how I could get my money back, I was told "there's nothing you can do" and I was told I could pick up my order the next day "for free", there was neither an apology nor a suggestion for compensation. My questions at this point would be 1. How did you come up with the idea of ​​wanting to sell it to me as "free" because the money was illegally debited from me without me even being there and 2. How can it be that you In a company as large as McDonalds there is no way to act in a customer-oriented manner and refund the money?! I worked in the catering industry for a long time, so I'm familiar with the word cancellation, but this person obviously isn't. I won't pick up my "free" order, but you should really think about how you behave towards your customers, especially since I'm probably the only person who has given a tip in this store, but in the future I'll give them a wide berth Make a branch.