McDonald's in Oberasbach

Ich war mal wieder bei Mc Drive in Oberasbach und es ist ja fast Tradition das immer was fehlt jetzt können sie mir sagen kontrollieren sie bevor sie losfahren, nein es ist euer Job korrekt zu arbeiten.

We waited 40 minutes for our food after paying because our order was put aside when it was put together and was left in the past. After waiting for half an hour and complaining, the employee simply ignored us. After the second complaint, the order was finally ready after 40 minutes. We then checked the order; 3 things were missing and the fries were already old. Then another 5 minutes later the order was complete, but we noticed at home that a drink was missing...The service in this Weißkirchen McDonald's is simply a disaster - I have never had a complete order without checking it myself

Unfortunately, no one here has any idea about their own system, they click on ready for collection and only then start preparing the order. Waiting time for a normal takeaway order (mc small menu) 22 minutes. It's a real shame that all the McDonald's in the area are so neglected.

Good, fast and friendly service, BUT unfortunately, on all my visits since April 2024, the children's playroom has always been closed without explanation when asked!! Lunch or evening, no matter when we were there. It's a shame for my little niece!

Waited 15 minutes for an ice cream

We chose service according to the sign. We waited for about 20 minutes until we went and asked where the order was. It was collected and handed over to us... why then this service? The smart menu included average potatoes - but in fact, less than half of the packages were filled. They indicated Coke without ice - they gave it with ice. Service -10000!

After 35 minutes we got the food, the fries and wrap were cold. Big Mac looked like he had shat and shat... Thank you very much

Best McDonald's 👍🏼 It is always clean, the employees are very nice and helpful and always try hard. No long waiting times

Phew.. was there on a weekday evening and there was exactly one saleswoman there. She had nothing under control. About 20 customers were waiting inside for their food and everyone's food was already on display, but she only took care of the drive in cars. The colleagues in the kitchen even prepared all the orders individually. All she had to do was put the products in a bag. After far too long I finally got my food. You shouldn't let overwhelmed people jump around on their own

We had to wait for our breakfast for 40 minutes. Also, asked 3 times about our food. Very disappointing We waited 40 minutes for breakfast for 2 people. We had to ask three times about it. very disappointing.

I looked at some reviews but I wanted to go there myself. The staff is friendly and the burgers are really tasty. It can happen that you are not always happy at McDonald's, but it also depends on how we talk to the employees there. I saw a woman today yelling at the staff because she wanted to swap out a Happy Meal toy. I was frustrated and thought to myself: Just take what they gave you. Why is it so important which toy is inside? It's free for the kids after all, so let the kids be happy and enjoy your food. Otherwise I would say everything was good and tasty.

To be honest, I'm still speechless. I was in the drive-thru yesterday trying to place my mobile order and suddenly I received an error message and closed the app. Since it was my turn next, I ordered directly over the intercom and paid with a card, no problem at all. About three quarters of an hour later, when I was already home, the same amount was suddenly debited from my Paypal account. I called straight away and explained the situation. After waiting a few minutes, I was told that my order number had arrived and that the employee in charge had accidentally selected my number when someone else ordered something in the drive-thru using the app. When I wanted to know how I could get my money back, I was told "there's nothing you can do" and I was told I could pick up my order the next day "for free", there was neither an apology nor a suggestion for compensation. My questions at this point would be 1. How did you come up with the idea of ​​wanting to sell it to me as "free" because the money was illegally debited from me without me even being there and 2. How can it be that you In a company as large as McDonalds there is no way to act in a customer-oriented manner and refund the money?! I worked in the catering industry for a long time, so I'm familiar with the word cancellation, but this person obviously isn't. I won't pick up my "free" order, but you should really think about how you behave towards your customers, especially since I'm probably the only person who has given a tip in this store, but in the future I'll give them a wide berth Make a branch.

And again they forgot something. 6€ wasted. Thanks for nothing. Forgot wraps 🙄

Food as always MC :) but it was dirty, the tables weren't wiped, the floor and the benches were a disaster and unfortunately not just once. Were there again. Unfortunately, the tables weren't clean again. But the staff was very nice.

I'm tired of something missing from my order every time. Now back home I noticed that the fries were missing.

Finally have your EC card reader in the drive repaired. My EC CARD works everywhere, except for you

So it takes far too long and the food is already cold when you get it and then you also get the bottle or something is missing. Please McDonalds replace the manager of this store or do something to make things better

A new nuisance with every visit. This time my car is stuck and the fries are raw.

After a long time I was there again...and experienced a total failure. Ordered Hamburger Royal cheese, cheese was already dried and ketchup/mustard was forgotten on the burger. The portion is now even smaller and therefore more expensive. Cola doesn't deserve the name, rather mineral water with a dark color. It doesn't even have anything to do with cola. Under these conditions there will be no second visit here, it can be done better, faster and cheaper elsewhere. 1 star!

Waited in McDrive for over 20 minutes. And not for the first time. This has nothing to do with a fast food restaurant anymore. The BigMac was a disappointment, the paddy wasn't even half as thick as it used to be. (35 grams) Actually just rolls and salad. McDonald's what are you doing?

First of all, let's start with the positive: Now let's get to the neutral: The food is good, standard McDonald's, nothing special, sometimes warm, sometimes cold, mostly the wrong items are placed on the order, which is basically not a problem as long as there is a competent service that corrects the order, although this is rarely available. Now for the negative: The blonde employee with four pairs of glasses that are too big for her face is not only responsible for serving food, but also the cleaner, which firstly irritates me a little because of hygiene because she wears the same clothes in both areas. I also find it difficult to have a female cleaner while the toilet is in operation to send to the men's toilet, although I assume that only the cleaning sheet will be filled out there and nothing will be done afterwards. I come to this conclusion because I have actually visited a few public toilets and never had such a feeling of disgust and nausea in any of them The acrid smell of urine is annoying and makes you rethink what you've eaten. I wanted to ask the employee about some kind of room spray and was rejected in a very unfriendly manner. I warn everyone not to use the toilet before visiting without risking nausea or wearing an FFP3 protective mask No recommendation from me

Waiting times in MC Drive are underground. Waited at least 15-20 minutes in MC Drive.

Bottomless service level. Machine order 10:04 p.m. with table service 10:29 p.m. Didn't order anything special. Isn't that called a fast food restaurant?

Eating takes forever and things are missing, which has happened several times when I wanted to get food there. disaster

It's starting to get annoying. Nobody here has a plan for how to keep the restaurant running anymore. Even at breakfast you have to wait forever, even though it's hardly busy. I'm only coming because I like your stuff.

Unfortunately the worst McDonald's branch far and wide. We ordered via the app on Saturday and picked up our food at the drive-thru. There wasn't much going on. Positive: - friendly staff - Processing went relatively quickly Cons: (The food was a complete disaster) - Fries cold, limp and some still raw - M-Burger ordered, Bacon TS received - M-Burger was simply stuck on the packaging - The burgers were definitely from the day before, the buns were very dry and crumbly, as was some of the topping (cheese) missing and you really had to look for sauce - Drinks had definitely been sitting for a long time and there was no carbon dioxide left in them - After a few hours I got stomach cramps Conclusion: Never this branch again. You should urgently be checked.

A blonde woman served us (family with 2 children), she was super super nice and we would ask you to praise her, I think her name was Yasmina. The food was delicious but we waited a little longer and what we didn't like was that the air conditioning was set super cold. Please have a little less climate in the future.

Franzbrötchen was a joke, cold and felt like it was 3 days old.

Coffee tastes like laundry detergent

Eternal waiting time, staff totally overwhelmed. Regretted again.

We waited for a very long time, there was very little choice of food, and from there it was all over for us! The burgers are dry, they skimp on the sauce! In the parking lot, my car was blocked by a truck, I had to wait until it unloaded.

We waited for over an hour on a Friday (family with three small children) and didn't receive any food. We were repeatedly told off that it would be our turn soon. After 1 hour and 10 minutes we asked for our money back. There wasn't even an apology

Manager very rude and lies and aggressive

Waited over an hour for the food!

We've been here a few times now and it's really amazing that every time you have to wait forever for food, even though there's really NOTHING going on and something is always missing. No excuse, nothing! Really underground!

Wir haben 25 Minuten gewartet und hätten noch länger warten müssen. Für ein Big Mac Menü in einem Fast Food Local dauert das viel zu lange. Die Pommes wären kalt gewesen. Am besten woanders hin gehen. Hier nicht mehr!

Now very expensive. You save money when you eat, you taste it. Ice cream not so good anymore. Fish meat smaller than before, fries extremely expensive and no longer good. On the descending branch. More expensive than a good restaurant

I'm just disappointed in this store and the incompetent staff. If you continue like this, you should close the shop because no one comes there anymore anyway. You should hire the manager as a dishwasher, he has no idea about customer care.

Extremely long waiting time even though nothing is going on. Unfortunately, employees are completely overwhelmed. It should really be checked whether the processes can be optimized here. Unfortunately there were fries

Very crowded McDonalds... Time until the food was ready was correspondingly long...

I never really write bad reviews but I'm getting fed up with this store. Waiting times of up to 20 minutes in the drive with 2-3 cars are not uncommon. The last time the fries and burgers were cold and they just didn't taste as good as other branches. I now went back without ordering because the Mcdonalds app simply doesn't work and everyone speaks extremely bad German and they ask you to order the normal menu. This has already happened 3 times and now it's enough!! We won't be going to this branch again.

The store was very busy and I had to wait 30 minutes for 2 junior bags It really can't be! The management simply has to adjust something! But the crew was a bright spot because despite the hectic pace, all the employees remained calm and served everyone in a friendly manner!

Worst McDonald's far and wide....Standed in Mc Drive for 30 minutes even though there wasn't much going on...French fries not salted...one chip 🍟 was even missing...next time I'll go to another branch, even if it's further away is gone...

Not to be outdone by slowness. 35 minutes for an order is more than excessive. Nobody here really has a plan. I recommend staying away from here. I have never experienced bad service. Everyone is running around like they're stinging a hornet's nest, but no one is on board with the plan. If it wasn't confidential it would almost be funny.

Was there with my daughter on 9/26/24. After 25 minutes we received our order. As compensation we also received a portion of fries. We then realized that the nuggets were missing. Fries were already cold. The team was completely overwhelmed and the atmosphere in the restaurant was irritable. Another customer waited almost 40 minutes for his order. McRib was only available in the Smart Menu and tasted different than usual.

No, I can't recommend it, 2 complaints and half an hour wait for food

Tables not cleared, looked like a mess. Shakes not available, probably the machine was broken again or no one was available to clean/refill. Was the last visit here. Prices increase, food worse, atmosphere to run away from. Congratulations, you can scare away customers that way too.

Whatever is going on in McDonald's minds, it's not working. You used to have to wait in line at the checkout, but it was a fast restaurant. Now a snail restaurant. It takes forever and then something is still missing and it's still cold.

It took about 17 minutes from ordering to delivery and the fries were already cold and soggy. Hence the point deductions. Otherwise everything fits and I enjoy coming here with my children.

What a mess... Ordered online, you stand at the intercom for 5 minutes... Then you're allowed to pay and then stand at the pickup window for over 20 minutes waiting for 4 double cheeseburgers.. Then I went in and asked for my money, oh but Now their burgers are ready... The boss came and said that he can't give me the money back... Seriously people!!! That was the last time this store saw me... Talk to the people

Far too long waiting time drive in 40min

30 minutes for 3 apple pies... Simply unacceptable. It's supposed to be a FAST Food.

Why doesn't anyone use the McDrive even though there's less going on than usual? I have to go to work and I'm in the middle of it. How poorly organized are you? I no longer use this McDonalds.

Very long wait time and fries way too hard and there is little to no reception

The worst Mecces visit in my life. Starts with sticky fries and ends with incompetent employees. Of course we got the sticky fries reimbursed for overly fatty, soggy fries. The service staff also forgot about us, but were friendly and gave us a free Coke for the worst visit to Mecces nh.

Staff goes around and gives free burger jelly to children. Cleaning is also a breeze. It's neat. There were a lot of people on the day I went. It seems like everyone is a family that comes to play at Playmobile Park.. Actually, I am one of them.

The service inside was ok. But on the drive, a disaster. Every time something is missing, every time I have to complain about it and when I complain, I am expected to check a €50 purchase when there are 5 cars behind me. Now all you have to do is eat inside, period.

We just had a bad day, the staff was neither friendly nor unfriendly - some were forgotten.... Food was lukewarm.

Today's visit was nice, my food was delicious, served quickly and the staff member was friendly.

they served normal nuggets instead of veggie nuggets and didn’t pick up the phone, we couldn’t contact them 👎👎👎

The worst McDonald's in the area. Drive into a half hour wait with three cars underground. Never again .

I'm so disappointed! Chicken nuggets are completely soggy, I'm still looking for carbonation in the cola and we don't even need to start with the cheeseburger. I waited at least half an hour for my order. The staff isn't exactly friendly. I didn't expect much, but I didn't think it would be so horrible.

Very bad service, enormous weighting time before the food was brought to the table. More than 60 minutes is really not acceptable.

I went to this McDonald's today and I have to say the staff was great! The store was clean and tidy. I was particularly impressed by the manager, who was very helpful and took the time to answer my questions. A really great service that you don't get everywhere. I'd love to come back!

The ice cream + milkshake we ordered was as usual. But service, ambience, politeness etc. deserve 0 stars here! Really a complete disaster! I ordered the things via the terminal. It was 7:05 p.m. I waited and waited. Nothing happened. At 7:20 p.m. I asked for the first time, none of the ladies present could really speak German, which I have no understanding of either! We live in Germany and communication in German is not possible! I waited another 15 minutes, then I had had enough and asked for my money back. A gentleman then made me food and after 35 minutes I finally had 3x ice cream and 1x milkshake. Really ridiculous and absolutely not recommended this store!

Absolutely bad staff, never come back

According to the employee, this McDonald's doesn't have 20 chicken nuggets on the menu. We then had to pay for everything individually. So we paid €40 for two 20 chicken nuggets menus.

No Karate Smurfette and no personalized triple onions and extra sauce.

half the restaurant is closed, too many guests in too little space constant beeping of the devices, needed the support

Unfortunately, many things are always unavailable. Apparently there are no iced coffees here, even though there are advertisements for them on the tables

With the McDrive, it's worth checking immediately that everything has been packed correctly. We've had it several times that things were wrong or missing. If you call, the complaint is usually easy. But of course you have to come back again.

You do order 7 drinks. But only one winning code is there

Very clean, friendly staff, but the potatoes seemed not cooked enough. There were a lot of wasps on the terrace

Big fries…?! … every time the same

If you want to wait 30 minutes for 1 wrap or 2 cheeseburgers (both have already happened) you are welcome to come here

One of the worst McDonald's I've ever been to. Slow and disinterested staff. The food is difficult to rate...it tastes the same everywhere. Likewise, the atmosphere is not really inviting. The absolute disgrace, however, is these self-service terminals, which are all pretty big. If McDonald's doesn't yet have msl staff to take orders, then the horrendous prices are no longer justified.

Waited 40 minutes for an order worst McDonalds

Waited 45 minutes for the food. Is it fast food? ??????

I ordered plant nuggets and received chicken nuggets. At home I ate two and realized something wasn't right. I went back and exchanged them and received a Big Mac as an apology. Why?! Why don't you include anything vegetarian? I also don't give a pregnant person a bottle of wine if the coke wasn't right. Every time there are problems with the nuggets. The last time they were completely forgotten. It's super annoying now to order something... I don't need it anymore...

This McDonald's is one of the fast ones. Otherwise nothing special. Just what you expect.

I would like to know who the employees behind the counter are preparing food for. Definitely not for the customers who ordered their food…. No matter whether in the drive-in or in the restaurant, nothing is happening. For a fast food restaurant this is an absolute disaster.

It has little to do with a fast-food restaurant if you wait 40 minutes at the drive-thru. Respect to the employees who do this to themselves in this work area. Rush hour seems to be from 5pm to 9pm as the most disastrous service occurs when it gets busy.

Long waiting times, completely dirty restaurant. There were 3 families and each one was missing something from their order!

Katastrophe, wenn man was bestellt bekommt man das falsche und die Gläser haben sie uns auch nicht gegeben! Total unhöflich und unverschämt! Das war das letzte Mal

Catastrophe !!!! Half of the food we ordered was completely wrong and you are still being cheated! The rude Asian woman said the glasses were already in her bag, but there weren't any! Apparently ended up in her own bag! That was the last time 😡Normally no star at all!!!!

Horrible one hour wait for a menu

We wait over an hour for the food and then nothing about the food is right - it's the worst McDonald's in the district

Last McDonald's we've been waiting in the car for half an hour and they keep saying it's coming and nothing comes. Fast food is something different. Money back and gone, crap shop

We had to wait 45 minutes, got cold food and then had to be waited on Simply an outrage NEVER AGAIN

This McDonald's branch is terrible. Take if the order is placed. Our order was missing two cheeseburgers and had far too many fries. Hardly understand German and make the order catastrophically not recommended.

Actually 0 stars. We wanted to eat something quick on the way home from the fun park with two children. Yes, what can I say, we waited 1.5 hours for our food and only got something because we stood in front of the counter and asked several times. An absolute NO GO with two children.

Were there the first and last time. We first waited at the checkout for half an hour until, after repeated inquiries, someone came to the checkout. Then the totally unfriendly staff talked to my son stupidly and that's not possible at all. Actually it's not even worth one star. I've actually experienced a lot, but something like that doesn't work.

And ordered food again and only the help in it.... !!!! Absolute impudence!!! Check your order on site, cheekiness and then be rude and claim you are lying!

Just a normal MC Donalds. It was clean, the staff was very friendly, everything was good except for the air conditioning, no matter where you sat down, the cold air was really drafty, but everything else was great

I waited almost 20 minutes for my order, fast food takes on a whole new meaning here. Staff totally overwhelmed, my order was in the waiting area for over 5 minutes until it was packed up. At least the order was complete.

Actually 0 stars. Food on the table cold after half an hour, despite table service, and then the staff discussed that they had called us out INSIDE. Sat outside, exactly 3 tables occupied and number stand turned towards the window. I haven't experienced that at MC either

We waited 40 minutes for our food and received it cold even though the shop was empty

Again my order was delivered incorrectly and with missing food. That's not normal!!!

I don't eat at McDonald's often but have been here a few times now because of its proximity. Never had any problems before, it's just a normal (I would even say good) McDonald's. Many other customers seem to have a completely different opinion based on their reviews, but based on my experience I can't agree with them.

Waited over 30 minutes for food for two people. Other customers had to wait even longer - never again