XXXL Restaurant Heilbronn in Heilbronn

Definitely not recommended! There are generally too few seats for the size of the store (plus, the terrace/outdoor area is closed in winter). It's understandably very busy at lunchtime, so for an extended period (an hour and a half), there were no free seats available. The problem: Individual guests are allowed to occupy larger tables (for four or more people) by themselves, even though tables for two are also available. The staff doesn't seem to care and doesn't ask guests to sit at one of the many smaller tables to alleviate the overcrowding.

We come here every week, sometimes for breakfast, sometimes for lunch. Ali and the other dark-skinned waiter (unfortunately, I don't know his name) are fantastic. Friendly, cheerful, and always very polite. Thanks for that; it's always a reason to come back and browse through the furniture store. The food is also good. The price is reasonable. However, there's also a young waiter who leaves the previous customer's plates untouched when taking orders and seems unmotivated. Then there's also a blonde waitress who's been there for a very long time. She's another reason to come back. Always smiling and very friendly. Thanks to you all!

Today we ate at a restaurant. We ordered a side of vegetables for our daughter (there was a pubic hair on the vegetables). There wasn't even an apology, especially since the vegetables were frozen and, in my opinion, not even properly cooked. I ordered the steak (medium), which was well-done, and the potato gratin was awful—nothing like a gratin at all (it was more like mush). The vegetables were frozen. For almost €18, I expected more. We'll be eating somewhere else in the future.

We've been waiting for our food for 50 minutes (let's see how much longer). Before we even ordered, we waited 15 minutes for the server. It's very frustrating to eat here.

Never again. Worst service I've ever experienced. Not a team, but everyone working alone. Better to let them go than continue working as a team.

Very good food, highly recommended.

Bring your coupon, otherwise you'll pay more!

They forgot one order, for which we weren't even apologized. The food was cold. The meat tasted awful. The table wasn't wiped clean. We had to find our own cutlery and ask for the bill.

The service was slow, we waited a long time to order, we waited a long time for the drinks to arrive, we waited even longer for the food to arrive. When we had finished our water and coffee, no one came to take away the empty glasses or ask if we wanted anything else. No one took away the empty plates,... we just had a mess on the table. The food was delicious, well prepared. The toilets were clean.

What can I say? The experience of eating there was a 2.3/10 for us. After placing our order, we waited almost 40 minutes for our food. That's quite a long wait for a restaurant in a furniture store. The food arrived by robot; my pasta was very salty, and the schnitzel was okay, but nothing earth-shattering. From the moment we got our food, none of the many waiters and servers asked about us again. After about 30 minutes of unsuccessfully trying to get a server's attention to pay, my friend went to the counter, where a woman was paying by card. He was then told to wait for a colleague who was smoking. Another 10 minutes later, the colleague in question arrived, but again ignored us. Strangely, another customer was able to pay at the counter with a card, even though we had been fobbed off before. When we finally paid, no one asked how we liked our meal or anything like that. We won't be coming back. There are definitely better restaurants in this price range with more attentive and friendly service.

It's a bit noisy, but it's always busy ;) We come here often, and it's always great. The staff is super friendly, the kids have a lot of fun, and even the parents can relax for a bit. The food is good value for money, and the specials are great 😊

Food is super tasty and super cheap.

Absolutely rude, I waited over 50 minutes for my food! Other people who arrived significantly later got their food a good 25 minutes before me. Even after I mentioned it several times, nothing arrived. This place is extremely understaffed; management should definitely pay more and hire more people!

Good food at reasonable prices, with daily specials.

So I ordered a hamburger with mushrooms, which unfortunately didn't have any mushrooms on it... When I asked, the waiter came back from the kitchen and said that the mushrooms were just included 🤡 At least they brought me two slices of bacon, which were also forgotten 🤡 The picture on the menu definitely showed mushrooms. The patties were crispy in the picture and at least looked homemade. In reality, they were just disgusting frozen patties. The other two meals were also more bad than good. My recommendation: just eat somewhere else. Unfortunately, I can't add a picture.

Underground restaurant. Far too many seats for the number of service staff.

I agree with many of the reviews...the service is a disaster. We were in the restaurant with three small children for almost two hours because a) the waiter was incredibly late, and b) the food took twice as long! In the end, we had lukewarm to cold soup, and unfortunately, the rest of the food was also cold! The only response to the review was, "Well, we've been running around all day!" I think there's simply no way to do this! Perhaps the concept needs to be revised!

You can have a good and cheap breakfast here

There is plenty of parking, the food is good and the price-performance ratio is good.

A snack is fine. Service is good, and the robot operator is a spectacle!

My meal was good, but the 7up wasn't carbonated, although they fixed that. My husband's meal wasn't anything special, and the people working there weren't particularly friendly. Except for the gentleman who served us. The robot that serves you seems to be working ☺️

We've been here several times for breakfast or dinner, and it's always been excellent. The friendship card journal offers different meal vouchers every month, like today's breakfast for €5.50. Coffee refills are available for €0.50. The service is very friendly and always has a smile and kind words.

Very good and affordable restaurant in the furniture store; the food is freshly prepared and the service is friendly.

Unfortunately very disappointed, at 2 pm many things were not available to order, according to staff problems with delivery

The food tastes good, but it's always the same: this isn't available anymore and that isn't available anymore either.... -.- really annoying

Not at all suitable for a lunch break. I've been there several times, and unfortunately, it's always the same: you wait forever for service and then just as long for the food. This time, the food even came wrong. The staff seem constantly stressed and, unfortunately, quite unfriendly. Particularly annoying: You can only pay the employee who took your order – so you sometimes just stand there for 10 minutes without anyone taking care of you. A real shame for a restaurant in such a large shopping mall.

Unfortunately, it was very disappointing. We had to wait a long time, the table wasn't cleared, and I had to clean it myself. My food was also wrong, and there was no apology—instead, we had long discussions and another wait. In the end, there was barely any time to eat. Overall, I found the service unprofessional and would not recommend it.

Very good food. Very friendly service. Thank you. We'll be back.

The service leaves a lot to be desired, which also impacts other aspects of the rating. It takes an extremely long time to be served, and the food arrives before the drinks, and only partially, making it impossible to eat together at the table.

I ate there again today. The food was delicious, and the young waiter was very friendly. Number 5, the robot waiter, was also in action again, which was a great idea.

Food comes with a robot, unfortunately there is little service for ordering something, QR code ordering would be more in line with modern service.

Today was our first, and certainly our last, visit. The wait times are unbearable. Even a robot can't help.

Friendly staff. The breakfast with a voucher was again very good and plentiful.

We were simply served cold, old fries. We were there for an hour, and the staff went out to smoke at least three times (3-4 people).

We were there for breakfast, and it was immediately apparent that the waitress was completely overwhelmed. After about 45 minutes, the ordered breakfast finally arrived – but it was cold. Before that, however, came the coffee, which was half-spilled. To reduce staff costs, they purchased a service robot, but it's simply not adequate. A robot simply can't do what a human can. We arrived at 10:00 a.m. and didn't finish until 11:45 a.m. We'll be avoiding Bierstorfer for breakfast for a very long time.

I would definitely recommend it, but I have the impression that everything takes a bit longer since the robot starts delivering the food.

Delicious, sometimes fast, cheaper

You can fill your bag really well and cheaply.😉

Top food and cheap robot where the food brings grass super

The staff are very polite and reliable. The food is delicious and highly recommended, plus there's a wide selection of discounts and special offers. Top!

Lightning-fast service from Mr. Pallazzari and surprisingly good Kaiserschmarrn. Top notch.

Generally recommended. On the plus side, dogs are allowed in the restaurant. The food tastes very good. Opinions about the service are mixed, as part of the restaurant is already served by robots. Who likes that?! 🤷‍♀️. What bothers me personally about the restaurant is that if you manage to get a window seat, you'll have a horizontal iron bar separating the windows at eye level. The architecture wasn't well thought out, and therefore only 4 stars for the ambience.

Very good and inexpensive food.

Went there for coffee. The cake was a bit old and the quality was *well* as the Swabian says. We also had an iced coffee, crystals had already formed on the ice cream ball and it wasn't that tasty. The waitress preferred to chat with guests rather than serve them. But she had a great colleague who completed all the work quickly, thoroughly and in a friendly manner. Thanks for that. (Other guests complained about the long waiting times and left. But that didn't bother the waitress.) Too bad

After the visit we went to eat at the furniture store. The service is quick and the food is okay for the price. Schnitzel with fries is particularly popular. There is a good play area for children and a robot that brings the food. We felt comfortable with our children and will definitely eat there again.

Half an hour before loading ends, people say it's already closing time! The tables were pretty dirty.

It's a bit slacker and after shopping for furniture we weren't so happy with the food

You are not served. Even with children, no one came for half to three quarters of an hour, even though it was completely empty. All the tables were dirty and the table wasn't wiped down... I don't understand. The currywurst is delicious

It was much better back then! The portions were much bigger and the food tasted better too. Now to get such small portions for that price is ridiculous. The staff aren't exactly friendly and often forget what you ordered and bring something else. The tables are dirty, including the children's area, and are hardly cleaned, but the ambiance is very modern. My family and I haven't been eating there for a while because last time our schnitzel was like rubber and you could taste that it wasn't as fresh anymore. I wouldn't recommend it to anyone and it's gotten much worse!

We were in this restaurant for the first time and were pleasantly surprised. The Italian breakfast was very good. delicious. Above all, the service person Alain impressed us with his professionalism.

Yes, very much - it's great when the robot brings the food.

Food was ok, service was friendly but the waiting time was far too long. We waited almost an hour.

Restaurant much too small for a building/business of this size.. resto was full and all empty tables were dirty and were only cleaned up upon request. After sitting down, no one came, after speaking to them, the overpriced food arrived after far too long. Average - I would have preferred to eat at the burger stand in front of the building.

The food is cheap, the food is brought to the table by a robot.

Not enough staff for this restaurant. Very long waiting times for service to arrive. After ordering, once it was there... there was a long wait until the food came and then it was still cold. Guess we won't come anymore.

I had the pleasure of visiting this restaurant and absolutely loved it! The food was not only excellent in terms of taste, but also beautifully prepared. Every bite was a delight and the ingredients were fresh and high quality. The service was also top – friendly, attentive and yet unobtrusive. The staff took time to listen to our wishes and ensured that we felt completely comfortable. The atmosphere in the restaurant was cozy and stylish, perfect for a relaxing evening. Value for money is absolutely right here and I can recommend this restaurant to anyone who values ​​good food and excellent service. I'm already looking forward to my next visit!

Nice location and prices are ok, but the quality of the food just got really bad recently. Everything is either way to fat/salty or just tastes plain supermarket frozen food. Seems XXL tried to keep the prices by sacrificing the quality.

My first visit and also the last! Soup lukewarm, came before the drinks and only after a good 20 minutes. Service in a bad mood and short! After about 40 minutes she came with another lukewarm meal and the sentence: “I just found out that string sausages are out and therefore no children’s menu”, you can order something else! Making the children wait any longer for food wasn't an option, but the loin and spaetzle had to be eaten quickly anyway because they were only lukewarm and had to be eaten as a dish for three people! To pay by card you have to come to the counter, it's no problem; but also an indictment. After the “experience” I read through the reviews and was shocked at how many people complained about the same problems and had been doing so for weeks. Makes things even worse when you are told the problems in black and white and nothing changes!

Unfortunately we had to wait 1 hour after ordering for our food. When the food finally came it was cold and unfortunately not edible. The wrong food was constantly brought to the neighboring tables. At another table the food came so quickly that drinks hadn't even been served yet. Unfortunately it was a huge disappointment. It was pure chaos here.

So today I was in the restaurant, the food wasn't particularly cold and we had to wait an hour for the food because I don't go in there anymore. There's a sausage cart downstairs that I can recommend to everyone to have something to eat there in front of the main entrance at the Beiersdorfer which was really good everything was great 👌

My wife and I went here for dinner again today after years. A lot has changed. So we both ordered zander from the grill for 15.90 euros each. So the service was very friendly, you can't complain. Waiting almost half an hour for the food is okay because the restaurant was full. The food was served with a robot. I find that impersonal. The fish was fresh and well fried, not too dry. The winter vegetables were crunchy and the rice was unfortunately cooked a little too long. Standard herb butter. The big drawback about the food was that it was completely unseasoned and therefore bland. I hate that I learned to be a chef in 1983. Adding seasoning to a meal is a no-go. Only because of people with allergies.

Our visit to the "restaurant" today was a complete disaster for us. There were three of us, two adults and one child. We had to wait 40 minutes for 2x schnitzel with fries and a salad. Yes, there was a lot going on, but if I offer the places I have to make sure it goes well. The conditions were at their limit and did their best. Then the food... We've already eaten a lot of schnitzels but these schnitzels tasted so bad that we left them and left. With a bill of 40 euros, the price-performance ratio is not right at all.

The food robot is sweet, the food here is quick, tasty and at good prices. There are also good offers for coffee. Breakfast is also available here at reasonable prices and according to the description, it's quite varied. We'll be happy to come back....

The portions are a bit small, but the prices are not small

A disaster.. Waited over an hour for a schnitzel, the dessert came ages before the main course. It doesn't have much to do with gastronomy.

We ate with them again at the end of the year. We were surprised, even though it was so busy, we didn't have to wait long for our food to arrive. The service was very good. We'd love to come back

The restaurant is in a great location and view, as you get a great view through the windows on the 6th floor. Service is okay, cool that a robot also brings the food. Unfortunately, I'm disappointed with the food, which is the most important thing in a restaurant. Despite choosing the higher quality meat, it wasn't particularly good, nor was it nicely presented on the plate for my taste. But the worst thing was the side salad, I'm sorry to say, but that was an imposition and ended in food poisoning for me! The salad was already badly wilted, it didn't taste good at all and I can't even describe what dressing was used here because of the taste and appearance - it was very cloudy. Almost none of the salad was eaten, but it still ended in poisoning. In the future, I would ask you to at least check visually whether you can serve it like that, because that's beyond the pale, even for a well-priced restaurant! Unfortunately I can't recommend it

It tasted good. But the food was served lukewarm 🙈

Been there again after a long time Positively surprised. Service is top. Food is good. Something has changed here. Great

I ate there with my family today, we were very satisfied, nice service as well as delicious food and a satisfying atmosphere

The food may be fine but the service is not interested in the work, a super visor is needed to coordinate the waiters...... And much more can be done.....

Since the restaurant only supports the actual offering, you shouldn't expect too much. But a stressed, inattentive service staff and a 90-minute wait for a breaded schnitzel is too much and too long for even the calmest and most patient customer.

Very tasty food for this price!! Service very friendly and helpful Satisfied every time I was there

I honestly don't understand the bad comments, service is always friendly, food is delicious and really cheap for the quantity... I've eaten there several times and have always been satisfied

Super delicious food and friendly staff

So first of all I would like to make it clear that this review is not aimed at every waiter. I remain objective. I've been a guest at this restaurant many times and generally never had a big problem with it. But some experiences have spoiled this experience for me and that makes me a little sad. I keep giving this restaurant more chances, but I'm disappointed every time. 1. The food is prepared carelessly and cold. You order a schnitzel with fries and get a cold schnitzel with not-so-edible fries. Unfortunately, I also had the experience that there was hair in the food, which is a total no-go. 2. The service isn't terrible, but it's not good either. With the exception of 1-2 waiters, the service is rather poor. People usually don't take you for granted and you can't expect a simple gesture of politeness like "Hello" or "Enjoy your meal" from most people here. Too bad! Questions are answered cheekily, complaints are not really addressed satisfactorily, you are just told “you should go to a different restaurant next time”. Well, maybe that's the right solution! The only decent waiters I experienced were a young man with black hair and a full beard, and Ms. Schramm. With these two you can feel comfortable, you won't be laughed at, you get what you ask for. 3. Hygiene is a total disaster. As already mentioned, there is sometimes a hair in the food, the tables are usually not cleared properly, so you sit at this table and see the leftover food from the guest in front of it. Even after asking to eliminate this, you are ridiculed and ignored. The floor is usually unclean. To draw a conclusion from this: I am sorely disappointed with the way this restaurant is run, it feels chaotic, unclean and unpleasant. At least for me, a “regular” who probably won’t be seen there that often anymore. Too bad!

My husband and I went to dinner at the Lutz furniture store today. We were very satisfied, the food and the service were really top. We'd love to come back.

I ate here today, the food tasted wonderful, a huge loop to the kitchen and the service was also super nice and helpful. I would be happy to come back and recommend it to others

Impossible! Service worker is snotty and saunters around while I sit patiently at an uncleared table for almost 30 minutes. At some point I cleared the table myself. After the good woman responded to a wave with a wave back, didn't respond at all to calls and served another table where the people came 15 minutes after me and I mentioned it, she came up cheekily: Bad luck! Never again!

First we had to wait at least 15 minutes for anyone to come to our table and take our order, even though it was already 2:30 p.m. and it felt like there was a huge rush around. Drinks came quickly. Eating (1xschnitzel with fries and two currywurst with fries) again took over 30 minutes. Definitely too long for a restaurant in a department store! One man was completely forgotten. He then wanted to leave. After he gave the waiter another minute, the food came very quickly. Because of the long wait for the food, a lady took the liberty of asking why it took so long and the waitress said rather bluntly that she couldn't get the food out first if it was ready to be taken out in the kitchen. Which is true in principle, but the slowness of the ladies in service probably transferred to the kitchen or vice versa. So I wouldn't go there again, even if the food was tasty.

Price performance is right Motivated, friendly staff

Unfortunately our visit was a huge disappointment. After choosing our food and drinks, we waited 15 minutes for the drinks - only then were we informed that there were no longer any fries for the dishes we ordered. As an alternative, we decided on spaetzle, but that also went wrong: after another 30 minutes of waiting, we learned that spaetzle was no longer available either. The options for changing the dish were severely limited and any adjustment would have meant double the cost for half meals. We felt like we were being cheated, especially because our children were now hungry and impatient and we had already wasted almost three quarters of an hour. When we finally gave up and had to cancel the visit, we were not offered any accommodation for the time lost or a discount. Instead we had to pay the full price of the drinks, even though we didn't end up eating and didn't drink the drinks. Overall, a very disappointing experience that we definitely wouldn't want to do here again.

Very nice and competent service staff

It's actually nice, but the employees are visibly overwhelmed. Tables are not cleared for a long time. You won't be served for a long time. You have to pay at the checkout, otherwise nothing will happen. But the highlight was the portion of the meal with the voucher... Very little and the dumplings were still raw!!! Unbelievable!

Way too crowded and way too loud. Then we didn't want to eat anything!

My breaded schnitzel in the Jägerschnitzel had a floury aftertaste, there was a lot of salt in the parade and also on the fries. I don't have the aftertaste on my tongue now. The pork medallions were not on point, just very medium, still light red and also very tough. Absolutely not justified for the price and not enjoyable either. The bacon from the medallions probably ended up on the wrong plate, it was on mine.

Slowly, slower, XXXL Restaurant Heilbronn. Bad, I don't understand why you have to wait so long for food here. Kitchen apparently completely overwhelmed. Food okay for the price, staff tried hard.

“The price-performance ratio is not right at all, so I don’t recommend it.”

Restaurant with mediocre metro quality and incredibly poor service. Ordered 4 food and drinks: - Locker offers sold out - 2 drinks received well below the calibration mark. - 3 meals received lukewarm after 1:15. Children not full of children's portion (2 and 3 years) - 4th meal canceled after 2 hours, multiple speeches, outrageous comments and 2 visits "on the 6th floor", the service center. All in all it was very unfriendly. NOT DESERVED ONE STAR! The marketing strategy that visitors leave the house happy and full doesn't work at all. NEVER AGAIN XXXL!

The absolute disaster, very, very long waiting time and cold food, as well as unfriendly service. Conclusion: Never again

Great restaurant The food was very tasty and the service was great Especially Ms. Tekinoglu Only recommended

The staff was super friendly and the food was perfect!!! Always my pleasure!! 😁

LONG WAITING TIME FOR SERVICE TO COME AND WHEN IT IS THERE, IT'S STILL RUDE

After what felt like 15 minutes no one came to take our order, I had to get up and ask the staff to do so, even though the restaurant was not busy at the time. The staff was very unfriendly...

Long wait until friendly service finally arrived when we asked. There are probably communication problems between them when it comes to the table layout. The drink was served quickly, the meal took over 40 minutes despite asking. The sauce in the middle of my paprika schnitzel was ice cold, a complaint was made and it was remedied without any problems. In the meantime my companion had eaten and reached the freezing point of her schnitzel. Hot on the outside, frozen on the inside. The schnitzel was returned and the money was refunded. There are probably difficulties in heating frozen goods. The fries were mediocre. In total, the action took 1.5 hours, from the ordering process to the complaint and leaving the restaurant. We didn't feel like strolling through the furniture store anymore. Never again XXL restaurant

Unfortunately I had to wait almost an hour for pasta.

Service very unfriendly. Long waiting time

We've eaten there 3 times now. 3 times the same result. Insanely long waiting times from ordering to payment. The food itself is good, but doesn't do justice to the price. Canteen quality. The staff seems to be overwhelmed most of the time (it's always a surprise that there are more guests there on Saturday). The motivation here is therefore always a bit tense. After 3 chances, I unfortunately won't give this restaurant another chance.

Located on the 5th floor, with a roof terrace. The food was okay, but not a highlight. I would have expected more for the prices. Service was friendly and quick.

50 minutes for a schnitzel??? You better have your staff under control!!!! With all my love, I have no understanding of such things!!!!