WaffelWerk in Leipzig

It is important that a managing director selects qualified employees for such tourist destinations. Incompetent and disrespectful employees can give the business a bad image. Racist behavior has no place in the workplace. I say this from my own experience that I had today and will never allow again.

I have to say, I'm negatively surprised. Although I have only heard relatively good things about the WaffelWerk to date, today I saw a completely different picture. The waitress complained loudly about her colleague on the phone the entire time we were in the store. She was also very harsh towards us. The wall lighting currently appears to be defective as it flickered wildly. The waffles were delicious, but they came on broken plates. To top off the visit, the toilets were unusable “due to a technical malfunction”. I probably won't be entering this store again anytime soon.

After 15 minutes in the empty shop we were still being ignored and shouted at in a bad mood.

Average Waffles were good Ice cream was very icy The Iced tea was 7 months past its expiry date

All the employees there, especially the blonde woman, are clueless and disrespectful to others. It seems like they've never heard of respect. She was very ignorant and didn't answer my questions. Instead there was only blasphemy there. Unfortunately, during my test day I discovered that everything there was dirty. The dishwasher was also broken. I was criticized for my every action, even though those who criticized were themselves unable to do their jobs properly. Such people are difficult to tolerate, which is probably why they have a shortage of employees. I cannot recommend this work environment, it is simply disastrous.

The service was very unfriendly and you were pressured to make a quick decision and the staff gossiped about the guests. At the store it says that you can pay by card, but this is only possible if the value is over €10. Since we didn't know this and it wasn't pointed out anywhere, we were told when we paid: “You have to ask about this in Germany”. I then had to pay a fee either way because the drink was already open. She said it wasn't common anywhere that you could pay by card. The food would be delicious and the courtyard also has a nice ambience. Unfortunately, this was dragged down by the rude employee who spoiled our visit.

Never had such bad bubble ice cream before. Service was more unfriendly than ever again.

The staff was incredibly unfriendly. The gossip about the visitors could not be ignored and orders were not handed out correctly. Guests were pressured to order more and a fee was charged when paying by card. I can only advise everyone not to visit

Hm, it was my first time in the branch on Katharinenstrasse, I still know WafelWerk from Brühl times. We came in and we couldn't help but smell the smell that hit me, strange mixture. ⛔The ambience looks a bit dull, you can see the cables from neon signs or lamps ⛔The walls are too bare, maybe a cool color would have freshened it up ⛔ Unfortunately your milkshakes don't taste like anything ✅Inquiry with Google via chat; I think that's really cool ✅The blue armchairs are cute ✅The price is fair and obvious🙏 ✅Large selection of toppings🧁 ✅Large work surface💪🏻 ✅Shop larger than brewing area💯 ⛔✅Staff were always trying hard, everyone has a bad day sometimes😜😘 Anyone who makes waffles knows that it is a taste experience every time 🧇😋✅ in the sense , Rock'n Roll and thick waffles 🧇❤️🍒👍🏻

The cheapest ice cream parlor in the city center. Probably the cheapest too. Staff don't really feel like working.

I think that was the worst thing I've ever experienced... soggy waffle... staff unfriendly... all in all I'll never go here again.

I also wanted to try a bubble waffle. The menu was a bit confusing and the price of €9 was not obvious at first glance. I expected more. Like others, I found the advice a bit poor... Four ingredients could be chosen, but it was a bit overwhelming to figure out what would fit together. Visually good but the taste didn't blow me away. The waffle quickly became soggy and was difficult to eat with the wooden cutlery. Outside seat a bit loveless.

Unfortunately not recommended. Some of the blueberries on the assembled waffle were moldy - an absolute no-go. The concept is quite complex, so you need to take some time to design your dream waffle. It would have been desirable for employees to help put things together - unfortunately they seemed stressed despite the lack of customers. ToGo, the waffle cannot be eaten like a sandwich because it is too unstable - the ingredients could only be eaten individually with the spoon provided.

Loud, unfriendly and completely overpriced for the service and quality. The tone of dealing with customers in particular needs to be urgently changed. Apparently no idea about gastronomy or a lack of manners

Very unfriendly, loud and overpriced. The boss apparently has no idea about gastronomy or dealing with guests

Toilet used. Endlessly dirty. No light. Afterwards I was verbally insulted in the worst possible way for having used it free of charge. They ran after me and blocked my way, even though I said I had to get money from my husband. Given 2 euros and insulted in front of my child. For me it doesn't speak for the quality of the service. No waffle that is served with so much resentment can be that delicious.

We were a bit overwhelmed because you had to put together a waffle yourself. Difficult if you have no idea what it looks like. I would have liked something savory, but was refused because I chose the wrong type of waffle out of ignorance. Waffle one had two types of berries and a sauce. What we were then offered for almost 9 euros was a bad joke. Waffle two had cherries with ice cream. The ice cream was plentiful. There was more for the money here, but I still expect something different for 9 euros. The taste was nothing special. You can eat them, but we like them better at the fair. What was annoying was that some of the cutlery was also dirty. In short, the facility would have a lot of potential if they offered really great ready-made waffle creations like in an ice cream parlor. I like to choose something ready-made from a menu. But you stood there in front of a blackboard, perplexed. You hardly notice the location. You need something eye-catching here so that you don't walk past it. It didn't seem inviting and we didn't stay in there for 10 minutes. Nice idea but poorly implemented. A pity. We won't be coming back.

Unfriendly employee who tells you shit straight away if you don't know what you want to order and makes passive aggressive comments about how food is overpriced and you could have bought it for three euros cheaper at mcs around the corner

Bad treatment from the managing director Virginia, her employees and customers. No idea about sales and respect.

It's confusing how much a waffle costs. Some of the staff were annoyed. Maybe the waitress was just having a bad day

Overpriced for what you get, quite slow so the waffles were cold by the time we got them

It was my first time there since the waffle factory moved. I was a bit shocked at the prices for a waffle. For that price, next time I expect a waffle that isn't half raw and more sauce. We were a bit stingy with the sauce, you almost couldn't taste the fact that there was any on it. The service was still very nice and the rooms were quite nice.

Terrible experience. We were denied the bubble waffles offered because they were not for children's hands. Shortly after us, a child received such a waffle. There was bubble tea in the neighboring shop. And here too we were only allowed to use peanuts as a topping, even though more was offered. Not recommended.

We were there yesterday. The building looks really nice from the outside, but unfortunately not really inviting from the inside. The lady who took the orders seemed very listless and was really very unfriendly and answered my question very rudely. The waffles were prepared very carelessly, rather slapped onto the plate and really didn't taste anything special. Especially since I paid €8.49 for a waffle with a splash of sauce and very carelessly prepared toppings. You can really save your money and make the waffles at home.

We went to the waffle factory today. Unfortunately, the lady (blond) behind the counter has never heard of kindness. We wanted to order a Belgian waffle, which wasn't available today - when we asked which waffle was still available, we got a stroppy answer, with reference to the board saying "it says up there". If this lady doesn't seem to be familiar with the menu and can't communicate it, then you should at least keep the board up to date - or she just didn't feel like giving friendly customer advice (I can't explain this interaction otherwise). Unfortunately, when we asked if we could sit down, there was no clear answer, so we looked for a place and waited until the order was ready. We picked them up ourselves, which is fine - which in turn means that I clear my dishes myself, which is what I did. Unfortunately there was no sign as to whether dishes could be returned, so I put the dishes on the counter and was then approached in a very unfriendly tone: "Why am I putting the dishes there - the fresh plate for the new customer was already on it "I was happy to tell her that you should have a slightly different approach to your job and that it definitely has nothing to do with customer service and friendliness. She seems a bit overwhelmed and shouldn't take it out on her customers in the future. The milkshakes were okay - the waffle was very carelessly prepared.

Waffles and wraps are delicious in themselves. Waffles but far too little toppings for the extremely high price. There was only one type of waffle to choose from, all others could not be made. One employee was very nice, everyone else was overwhelmed and overall it was total chaos. Coffee was only available in paper cups. The ambience is not nice and not comfortable.

Even if the waffles taste good, Wafflewerk is not recommended. The boss pays wages late or, as is currently the case, not at all. They don't care how their employees get along. All that remains is the labor court.

It was my first bubble waffle, it was very tasty and very crispy, I would love to make it again and again. Perfect dessert 👍🏻👍🏻

The employees are nice, but I think it's a shame that Nutella is used instead of more environmentally conscious nuddossi that would be without palm oil. I also find the waffles much too sweet, especially the dough, and the atmosphere in the shop is pretty bad and there is criticism in the reviews here In my opinion, Google is not handled well either. Overall, something I wouldn't have to eat again.

So I have to say, I am very disappointed with this store. We were there on Saturday and ordered a coffee and a hot chocolate. The chocolate and coffee were very watery and tasted almost like nothing. But what shocked me most was how the staff was treated there. The saleswoman at the checkout gave me the impression that she was very overwhelmed, even though there were only 3 people in the restaurant. The staff, who apparently hadn't worked in the store for very long, were just sent back and forth by her. When we ordered, the saleswoman simply interrupted us, even though we didn't order from her, but from a young man.

Just great, always happy when I come to Leipzig. Greetings from Regensburg ^^

Totally delicious food whether sweet or savory :D Nice service and good entertainment :) We'll be back, big and small

My visit to the WaffelWerk left a bitter aftertaste. When I finally received my waffle, I realized that the taste was not convincing. But that was just the beginning of my disappointment. Much to my dismay, I discovered a blonde hair in my waffle. I complained immediately and received a replacement waffle. But there was another hair in this one too! Unbelievable but true - in total I found hair in three of the waffles we ordered that must have come from employees. When I tried to talk to the manager, Ms. Virginia Freier, about this incident, she ignored me and completely ignored me. Instead, she sent forward her clueless employees who were unable to offer any solutions. As I left the store, I expressed my opinion about the manager, Ms. Freier, and her questionable attitude. She then reacted angrily, jumped towards me and threatened me directly. When I asked her if she would even get physical, she became loud and insulting. I am shocked by this unprofessional and disrespectful treatment from the management at the WaffelWerk. It is unfortunate that such an establishment is run with such a mentality. I advise anyone who expects quality and good service to avoid this store. Didn't give any money back or an apology from management...

Unfortunately, the staff was very unfriendly when placing the order, so we moved on.

We ordered coffee to take away and it took 15 minutes until the employee felt like working and was very unfriendly

Cafe in the very heart of Leipzig. Normal atmosphere, coffee and service.

Die waffel war sehr lecker und der Service super freundlich

Eher enttäuschend. Nicht sehr übersichtliche Karte. Kühles Ambiente mit unbequemen Stühlen. Unmotivierte Bedienung. Schade.

Ich hatte einen Chai Latte und eine Waffel mit einer Soße und 3 weiteren Zutaten zum Verzehr im Laden bestellt. Leider bekam ich den Chai nur in einem Pappbecher serviert und 6,99€ für die Waffel finde ich auch recht teuer. Es gibt eine Waffel des Monats im Angebot, da hätte ich mir noch mehr Kombinationen gewünscht. Das Ambiente ist ok, durch Selbstbedienung kommt nicht so richtig ein Caféfeeling auf. Eine Toilette ließ sich nicht abschließen.

Super Ambiente, leckerer Cappuccino sehr nette Bedienung. Sehr empfehlenswert 👌

Sehr süß aber richtig lecker würde auf jeden Fall Früchte und nicht nur süßes empfehlen

Very nice concept, service and price. Waffle was also delicious. Please continue so!

Sehr große Auswahl an verschiedenen Waffelformen und Toppings. Die Preise richten sich nach der Anzahl der Toppings. Der Teig war uns leider ein wenig zu wabbelig und das Ambiente in den Innenräumen könnte ein wenig gemütlicher sein, aber dennoch empfehlenswert. 👍🏼

Sehr lecker und Personal super lieb. Nur zu empfehlen 🥰

Finger weg vom Milchshake. Schmeckt mehr nach Wasser als das was es soll. Angestellte wirkte gestresst.

Ich liebe diesen Laden! Super nette Mitarbeiter und das Angebot ist einfach nur ein Träumchen! Für jeden Süßigkeiten Liebhaber der Ideale Ort! 😍❤️

Sehr lecker & Sehr lieber Service. LG :)

Waren Heute das erste mal dort essen und haben uns für die Bubble Waffel entschieden. Es war super lecker und die Mitarbeiterin war sehr freundlich. Wir kommen auf jeden Fall wieder.

Waffeln mit nur Nutella schmeckt mega lecker 🤤

Waffeln in der Leipziger Innenstadt. Freundliches Personal. Bei den Toppings sind kaum Grenzen gesetzt. Die Waffeln werden frisch zubereitet, Hierdurch kommt es zu Wartezeiten. Die Waffeln könnten etwas interessanter schmecken. Es gibt sowohl süße als auch herzhaft belegte Waffeln zur Auswahl. Besonders ansprechend ist der kleine und ruhige Innenhof zum Sitzen. Zahlung in bar und per Karte möglich. Gutes Preis-/ Leistungsverhältnis.

Das Ambiente hat uns als erstes beeindruckt. Auf der Spreisekarte ist für jeden etwas dabei. Von Süß oder herzhaft bis hin zu ausgefallenen Smoothies und Shakes. Auch die Anrichtung der bestellten Speisen ist sehr schön gemacht. Der Service war freundlich und hilfsbereit. Vielen Dank, wir kommen wieder :)

Heute endlich hat es geklappt. Es wurden mehrere Sachen ausprobiert, da das Waffelwerk nicht nur Waffeln anbietet. Der César Chicken Bowl war lecker, zum Glück nicht zu groß. Der „Rosa-Elefanten“ Smoothie sowie auch der Nachtisch - hier eine Bubble Waffel - waren einfach himmlisch. Die Bedienungen waren freundlich und erklärten alles. Wir setzen uns in den Innenhof, dieser war schlicht aber lud zum Verweilen ein.

Ein gutes Konzept mitten in der Stadt. Die Waffeln werden frisch gemacht, alles individuell auf Kundenwunsch. Die Location besteht nicht nur aus dem Waffelwerk, sondern auch aus Sunny & Pete, beide ergänzen sich wunderbar. Auch das Ambiente lädt zum verweilen ein, egal ob drinnen oder im eigenen Innenhof. Einziges Manko, sobald mehrere Kunden im Laden sind und bestellen, dauert das zubereiten verständlicherweise länger (so musste meine Freundin 10 Minuten auf einen Tee warten). Die Sanitäranlagen sind alle sauber gewesen. Wir gehen auf jeden Fall noch einmal hin, denn das wichtigste ist, das es geschmeckt hat.

Tolles Konzept, super lecker, richtig netter Service!!!

Milchshake dauert 5min, mein Eis war bis dahin geschmolzen. Der Verkäufer war scheinbar überfordert

Super lecker. Erstklassige Bedienung. Auf jeden Fall immer wieder gern

Frische, vielfältige Waffeln in schönem Ambiente! Super liebe Mitarbeiter.

Einfach nur lecker und top Bedienung 😁 freue mich schon auf die nächste Waffel!

Tolles Ambiente, leckeres Essen

El desayuno que tuvimos en el lugar dejó mucho que desear.

Kommen leider nur alle paar Monate Mal hin da wir 200 km fahren. Aber es lohnt sich immer wieder 😀😀 alles frisch, schnell und mega lecker. Weiter so

Super nettes freundliches Personal. Zutaten alle frisch. Sauberkeit und Hygiene stimmt im Hinblick auf die Zutaten insbesondere beim Obst. Man kann bei der Zubereitung zusehen. Liebevoll angerichtet. Sieht sehr appetitlich aus. Zuhause bekommt es nicht besser hin. Auch eine tolle Auswahl vorhanden. Für jeden Geschmack ist was dabei. Sehr zu empfehlen.

Ich war schon gern im Waffelwerk als es noch am alten Standort war, nun im neuen Laden find ich es noch besser!! Viel Platz und richtig schöne Einrichtung!! Waffel wie immer sehr lecker, riesige Auswahl an Möglichkeiten seine Waffel zusammen zu stellen!!! Super freundliche Mitarbeiter!!! Bin immer wieder sehr zufrieden!!!!

Ich kann gar nicht genug lobende Worte über das Waffelwerk finden! Dieser Ort ist ein absolutes Paradies für alle Waffelliebhaber da draußen. Ich hatte das Vergnügen, dort vor kurzem vorbeizuschauen und wurde von dem Erlebnis restlos begeistert. Das Ambiente im Waffelwerk ist einfach zauberhaft. Sobald man den Laden betritt, wird man von einem verlockenden Duft nach frisch gebackenen Waffeln empfangen. Die Einrichtung ist modern und gleichzeitig gemütlich, sodass man sich sofort wohl fühlt. Die Mitarbeiter sind äußerst freundlich und hilfsbereit. Sie haben sich Zeit genommen, um uns die verschiedenen Optionen zu erklären und uns bei der Auswahl zu helfen. Nun zu den Waffeln selbst - sie sind einfach himmlisch! Die Auswahl an Toppings und Belägen ist unglaublich vielfältig. Von frischen Früchten über Schokoladensauce bis hin zu Eiscreme, hier findet man alles, was das Herz begehrt. Die Waffeln waren perfekt gebacken, knusprig außen und herrlich weich und fluffig innen. Jeder Bissen war ein Genuss! Besonders beeindruckt hat mich auch die Vielfalt der angebotenen Waffelvarianten. Es gibt klassische belgische Waffeln, aber auch herzhafte Optionen. Das Waffelwerk versteht es wirklich, traditionelle Köstlichkeiten mit kreativen Ideen zu kombinieren. Die Preise im Waffelwerk sind fair und angemessen, vor allem angesichts der Qualität und des Geschmackserlebnisses, das man hier bekommt. Ich fand es auch toll, dass sie auch Optionen für spezielle Ernährungsbedürfnisse wie vegane oder glutenfreie Waffeln anbieten. Alles in allem war mein Besuch im Waffelwerk ein absoluter Genuss. Die Qualität der Waffeln, die freundliche Atmosphäre und das Engagement des gesamten Teams haben mich restlos überzeugt. Ich kann das Waffelwerk uneingeschränkt empfehlen und werde definitiv wiederkommen, um weitere leckere Waffeln zu genießen!

Sehr leckeres Essen und super nettes Personal. Top, empfehle ich weiter.