VAPIANO in Düsseldorf - Telefonnummer, Reservierungen, Bewertungen

The dishes are great and delicious. The service is quick and the managers are on duty and at the reception. Certainly again.

A very polite and respectful welcome👍

Very friendly staff and quick service.

Very bad experience. The only way to order is by the scanner on the table which takes you to a site that is all in german. When asked for help to the waiters the are so rude and unwelcoming like they are making a very big obgligation by helping. Total disgrace to the Vapiano brand. Vapiano must look into this because I was not the only person facing this issue at that moment, there was another lady with the same issue. Infact a lot of other reviews are the same.

Really good location! Good seating, outside when the weather is nice! Good service!

The lasagna was not good but i liked the pizza

We were served quickly and the food was very tasty.

I've never had such a bad meal out. Went there spontaneously on a Sunday evening to have something to eat - the restaurant itself was very nice. We were only greeted sporadically and no one cared about us after that. The waitress who brought the drinks did so only half-heartedly and clearly didn't enjoy her job. The food was absolutely NOT good. The spaghetti was thin like instant ramen and sticky like it had been in the fridge for two days. There was hardly any sauce in the carbonara, but the one with tomato sauce was fine. Charging 9 euros or more for this is really not justified. 👎🏻 We won't eat here again.

Meals were tasty, but service could be better. It took a while to convince a waiter to find a table for us. I was not feeling like a welcomed guest. There were not enough tables overall on Friday night, but the second floor was closed. Also, they kept several tables reserved for potential guests. However, nobody came at the end of the day and that tables remained empty/unoccupied.

Very good service and inexpensive 4.9/10 food. The tiramisu is a 6.5/10.

Food was completely fine as usual. Some dishes appear to have been taken off the menu since our last visit, which is a shame. Service was simply bad on the day we visited, food came before the cutlery. Drinks didn't come at all, we had to ask. We wanted to pay and communicated this virtually, no one came and then we had to ask.

Vapiano quality! You're right. 4 stars are appropriate.

The ambience is great as it is located in the middle of the KÖ Galerie. The prices are moderate and the service is really good.

The food was very tasty, unfortunately the ordering system currently has a problem and doesn't show when you want to pay. What was a shame was not the system error - that happens - but the reaction from the boss when we pointed it out. Friendly and constructive criticism, it would be good if the guests at the table (e.g. when serving the food/drinks) were briefly informed that there is no waiter coming to the table, but that you have to pay in front, was rejected quite briskly - among other things with the statement that the previous complete failure of the system had already cost him so much staff that he couldn't take every guest into account and after all there were enough people walking around here that could be spoken to. To be honest, we wouldn't be surprised if the staff left because of the way they communicated, because anyone who speaks to their guests as harshly and inconsiderately as they spoke to us probably doesn't treat their staff any better. It's a shame because both the food and the service were good. Sorry for the staff on site..

Quality of food is decreasing day after day. For example, Bruscetta was too tasteless and horrible. Chicken Alfredo was below average. A few months ago, I've been here several times but never had such tastes. Most horrible thing was the behaviour of their staff (maybe, he was manager or someone like that). He was literally behaving with us, like we were there to eat food on free of cost. I've heard same type of incidents happened with others recently but never believed that, however this kindda things happened with us now. I've never recommend this to any of my friends anymore from now.

Compared to Münster and Osnabrück only 3 stars.

Finished pizza, entrance was closed with rope, no explanation.

Had to wait 40 minutes for food, service was so okay

We came on a Friday afternoon and asked for a place. We were given a table outside. So far everything is ok. When I asked if my bag was in the way and I usually put it aside, I only got an annoyed look but no answer. We didn't get a menu and we weren't asked for drinks either. After us came 2 smaller groups who were in fancy evening dress, they each had their menus before they sat at their tables. Drink orders were also taken there immediately. When I asked after 20 minutes if we could also order something to drink and have the menus, we were again left sitting without an answer and the waiter went to another table. If only people in suits and evening gowns are served there, this should be communicated in advance. We then left the store and ate in the restaurant across the street. Incomprehensible! This has never happened to me in any other Vapiano.

I had an extremely disappointing experience at this restaurant. To start, the only water available is from Nestle, specifically Sanpellegrino and Aqua Panna. Considering Nestle's controversial reputation as a Globalist-Satanist company, I was already uneasy. To make matters worse, I believe the water they served was contaminated. It had a strange taste and left me feeling unwell after drinking it... It's frustrating that the restaurant offers no other options for water, especially when these brands are known for their problematic corporate practices. I strongly advise against dining here if you care about the quality and ethics of the products you consume. I certainly won't be coming back...

I have been to many Vapiano’s before, but the service was the worst at this one. The waiters all just lifelessly mumbled at us, so we didn’t really get if they were doing table service or not? So we went inside to order, they told is they do table service so we went back to sit down. Then it took them another 15 minutes to take our order. We waited another 30 minutes for food, while those who arrived after us already received everything. The food arrived after a long wait, luke warm, definitely sat there waiting for the waiters to take it to the table for s long time. I ordered a vegan pasta, which clearly was made with real cheese sadly. But at this point we couldn’t be bothered to send things back. The waiters hate their jobs, maybe the guests too? We did not feel welcome at all, mediocre experience at best sadly.

My children's pasta was really tasty, unfortunately you can only get a children's portion in 3 or 4 different versions and only up to 12 years old. I eat such a tiny portion that I knew beforehand that it would be too much and decided on bruschetta, unfortunately it was very spicy, which the waiter confirmed afterwards. My whole mouth burned, it won't happen to me again.

The service is good, but the food is less than normal pasta and the pizza is hard and tastes less than normal. I do not recommend it at all and their price is not cheap.

A substandard pizza was ordered, and a pasta with salmon was ordered. The taste was not at the level of a restaurant that specializes in it, and I do not recommend it

A side street from the Kö, everything is fine, friendly service

Some professionals come in here or people with more money pay them and are radically preferred to a dirt shop that doesn't look at people's values. You're already waiting 30-40 minutes and it was previously said that the waiting time would be 30-40 minutes. Everyone goes to a better or different Vapiano.

Eating took quite a long time, it was surprisingly very hot, and the big cars drove by with their engines roaring the whole time. So-so everything.

we had a good lunch, lots of free tables so we could sit outside. The food was prepared good, also glutenfree/ spelt option available.

The atmosphere in the garden is most beautiful in the evening

Never again! The waiter only came after 20 minutes, The meal itself after 45 minutes and the starter even after the meal! The bruscetta arrived rock hard and my companion didn't have a piece of CHICKEN in her CHICKEN piccante. I don't even want to start talking about the unsympathetic gentleman (I think a superior). Just disappointing.

After years, I wanted to give the store another chance. Well, that's it I guess. Wrong food twice (way too small and cheap) for the lunch deal. What was ordered only came after double warning. Quality was OK, but there is significantly more and better food for less money. Service was lame. During my 35 minutes, three couples at tables who had already ordered left because it was too busy for them. The table next door got a starter and main course together. Great, then the pinsa is cold when you eat it. So Vapiano will have a hard time...

**Vapiano Düsseldorf** Our visit to Vapiano Düsseldorf was a thoroughly enjoyable experience that exceeded our expectations in every respect. The food was excellent – ​​especially the bolognese and chilli cheese nuggets, both of which were incredibly tasty. Although the restaurant was very busy, the waiters remained calm and efficient. We were served quickly and the staff were consistently friendly and accommodating. We were really impressed by their attentiveness and commitment. Our wishes were virtually read from our lips, which made the experience particularly pleasant. The store itself is extremely clean and well maintained. This applies to both the dining area and the toilets, which were in immaculate condition. The tables were immediately cleared and wiped down after each use, contributing to a consistently clean and welcoming atmosphere. A particular highlight was the warmth and child-friendliness of the staff. The staff always took the time to offer friendly advice and always had a smile on their faces, which made us feel welcome and valued. This contributed significantly to the cozy and relaxed atmosphere that makes the store so charming. All in all, our visit to Vapiano Düsseldorf was a wonderful experience. The combination of delicious food, excellent service and a warm, welcoming atmosphere makes this place a real insider tip. We can highly recommend the Vapiano Düsseldorf to everyone and are already looking forward to our next visit.

Regarding the atmosphere, the food is very good and clean, but it has become expensive,

It was full but we were welcomed. After our order we got drinks immediately. fast service and delicious food 👍

Unfortunately the service was disappointing, we waited 40 minutes for food. The food was cold and unsalted. Unfortunately not recommended.

Ordering food was only possible with an app, which then canceled the process three times. Annoying. Otherwise it was OK

I don't need to order again via Qr code, nothing came as ordered but no one was interested. Not again

Nice outdoor space, friendly service, I ordered pasta. It was al dente and fresh, but the sauce tasted like ready-made sauce. Therefore only 4 stars

Pretty disappointing unfortunately... there is no pizza anymore, only pinsa and it tastes like it has been frozen and baked. The noodles were also overcooked. It definitely used to be better here!

We have been here for a long time and were very disappointed. The pasta was much too hard and stuck together in large lumps in my Alio Olio, dad gabze only tasted like pasta and apparently a very tasteless oil was used, my wife's Alfredo was completely cold and there was hardly any chicken in it and that too Portion for our daughter was cold. The types of bread we ordered were also not brought. The service was friendly.

Ordering process complicated, long waiting time

No one told us how it worked when we came. When we managed to order, I got a barely defrosted pizza. The waiter took it away when I complained, but came right back with it and told me it was because it was gluten free. I refused to accept. The pizza was then taken away again. It came back burnt on the edges and still only lukewarm inside. I gave up.

Salad was mega, everything else was not edible. Service very bad. Asked 3 times for bread and still haven't received it today. Waited half an hour for the bill after asking twice.

The lady at the reception is very helpful and nice, she explains exactly how it works, the chef is also very nice, only that some dishes are not quite what you expect, for example the pasta carbonara, which is made entirely of cream In theory it should be made from the yolk, some egg with pecorino, but instead you put mozzarella in it

Unfortunately I have to say that things have changed. We couldn't sit inside because there was super loud music. Outside, everywhere writes reserved. We go to another restaurant.

I ordered pasta with extra chicken and beef. But the taste of the beef was really so disgusting that it was Eating the whole thing was just terrible. Waiting time for over an hour for a meal like this and then another €60 for 2 noodles with a few drinks. I personally think it would be cheeky. At least it would taste good...

Advertise with gluten-free and then the service is scaled back! Gluten-free Pinsa is now only available in large, children or small Pinsa can no longer be ordered! So our child has to order a large one which then costs an additional €2.50, so a salami then costs €17 Regression instead of progress! Weak

The food was very good, the pasta Carbonare was sublime Greetings

Very tasty and good service. Especially gluten-free pizza.

The service is just terrible. After we asked the waiter to clear the dishes from our table that were from the people in front of us (we even had our own food at that point), he said NO and just walked away with nothing in his hands.?? ?!!! At some point another waiter took it. At the end, when we were clearing away our things, he banged everything so loudly that my friend asked him if he didn't feel like working. He said no!!?? What kind of waiters are these? In addition, the noodles stuck to each other and our glasses were dirty. Loading really worse

Amazing service, great customer service and food

It was a really nice evening! I always enjoy coming here. Waleed's super friendly service makes your evening even sweeter. LG Leah

Good atmosphere, good service, awful food though. Have had vapiano in U.K. (multiple places), Barcelona, dubai and they were all relatively consistent in taste and quality. This vapiano in Dusseldorf though, pizza over baked, crust burnt, pasta almost felt undercooked (no idea how that can even be possible) and generally tasteless.

I paid the extra price for adding chicken to the salad, but it only came with six very tiny pieces. It was very disappointing, especially since it was a take-away order and I only saw it when I got home.

I have never been treated with such rudeness and indifference from a restaurant staff in my entire life! There were no menus on the tables, they do not longer give you plastic card in the entrance as they used to do. You must scan a qr code to open their app and place your order. The app didn't have an English menu and it was constantly crashing. We ask for help from 3 different waiters - dressed in white -and one manager - dressed in black - but strangely they didn't want to help us. They were rude and arrogant, especially the manager - the 2nd time i nod him he avoided me by sending another waiter. The dialogue with the waiter : - Suppose I do not have battery or phone, is there another way to order food in your restaurant? - I can’t take your order because the tables are full. The tables were 50% full at this time (19:48 30/05/2024) We left Vapiano irritated and went to L’Osteria where the staff was welcoming, they brought us English menus on the table and we had a great meal by ordering to the waiter verbally like the old days…

grapes, it took us an hour before we were able to order, bartenders unwilling, rude, obnoxious

unfortunately very disappointing. I actually always really enjoyed going to Vapiano. Unfortunately, it has declined more and more in recent years. The fact that you can no longer get a menu and have to navigate through the app is more than annoying. Unfortunately the food was below average. The salad was soggy, the steak on it was tiny and stone hard, the bread was super dry and the pasta was very soggy. Unfortunately we won't be going there again.

Ordering is only possible via barcode at the table and with your cell phone. Service very mediocre. Vapiano "franchise chic", very loud, difficult to entertain. Certainly due to the high number of guests due to Japan Day. Waiting time for the food was 50 minutes, price-performance ratio acceptable. The offer of gluten-free dishes is positive. Our visit here will remain unique because reasonable service is important to us. There are simply too many better alternatives in Düsseldorf.

Disappointing experience at Vapiano Upon entry we were told that the restaurant was very full and we would have to share a large table for eight with three other people. This was not a problem for us, but it would have been appropriate to ask the other guests if this was acceptable to them or if they would prefer to wait to be seated at a separate table. Instead we were simply told that we had to sit down, without further consultation. We sat down and tried to order via the QR code, which proved difficult due to the poor WiFi in the building and the poorly functioning website. A waiter didn't come to take the order, which means you have to order via the QR code. After waiting half an hour we asked about our food and were informed that when we entered the restaurant we had been told we would have to wait at least 45 minutes. However, this information was never shared with us, which created an awkward situation where we felt falsely accused of lying. After continuing to wait, thinking our food would come soon, we went to the waiter again after an hour to cancel the order. We were then informed that our order had not even been processed up to that point either. A large restaurant and an established chain should be able to prepare multiple dishes at the same time and not keep their customers waiting for an hour or more, even if the restaurant is full. Overall, this experience was extremely disappointing.

We were there today at the seaside, June 1st, 2024. We got a place very quickly. You really can't complain about that. But...ordering via cell phone wasn't possible for everyone. We then had to swap cell phones with each other. Since the first people had already sent their orders, the food arrived at different times. The first ones were finished and the last ones got their food. That's pretty stupid, especially when you're eating out with kids. Furthermore, the waiters didn't manage to distinguish a normal Cola from a Cola Zero. We complained about it, but another Coke Zero came anyway. I'm really not demanding, but I do expect a certain level of service. My conclusion: I wouldn't come back with my children.

Very good food. Always I go to Dusseldorf I go. Very good services of waiters. The food is cooked at the same time. I recommend 100x100. Very good food . Every time I go to Dusseldorf I go to this restaurant. They cook everything at the moment and in front of you. The waiters are super friendly, I recommend it 100x100.

Great location, good view, pretty unmotivated staff, prices reflect the good location, pretty busy

There are better locations nearby

People very kindly. Got some issues with the tablet to order and pay but they were cery helpul. Food is classic from Vapiano. Very cool.

We found the food very tasty. The staff was also very friendly.

Friendly service I recommend everyone to go there

The food was delicious and service was very friendly

It's a nice italian place but very mediocre food.

I want REAL waiters...real people...not completely digitally ordering without hello and other communication, having a bowl put down and cashing in...I want a real world...maybe that's just my wish...however always. Food was...ok..... price performance, well...

Expensive. The fish was served in small quantities..

Wanted to eat there yesterday (5/10/24). There was a sign at the entrance telling you to wait and you would be assigned to a table. Nothing happened for 10-15 minutes, there was space, we and others noticed that. We then left, these days you don't have to queue to wait for food. We then found what we were looking for somewhere else - without waiting. I don't know about Vapiano.

A Vapiano is a reliable factor in system catering. It's the same with the Vapiano in Königsallee. To be honest, what really annoys me about the new development is the way the order is placed: that you have to log in via your cell phone, okay. The structure and process for ordering, especially if you are there with several people, is far too complicated and absolutely user-unfriendly. Many thanks to our great waitress, who then ordered everything for us via his cell phone. Therefore, the service in this Vapiano should be rated at least 5 stars.

Employees are overwhelmed and sometimes have difficulty communicating, tables are dirty and previous dishes are left behind and cutlery is also not brought, without information, so you have to take action yourself Afterwards you have to ask whether you have paid, employees then check - but that's not the point. Crowds sometimes difficult on weekends But food was great

Catastrophic developments in the last 2-3 months. Something definitely has to be done! The service is more incompetent than anywhere else. This Vapiano definitely lost my colleagues and me as guests.

The food was fine and the portion was plentiful. Price was ok too. Unfortunately the waiter wasn't friendly. Drinks and glasses carelessly placed on the table. He didn't even pour it. And when he paid he asked for a tip. It's a shame, because it was actually comfortable

I ordered the Pollo Picante dish and it was 99% pasta. That can't be the case with a dish that costs 17 euros. The chicken pieces were far too small, the vegetables were almost non-existent and you could tell that savings were being made everywhere. Things were completely different a few years ago. As long as the food keeps getting more expensive and the quality gets worse at the same time, that was my last visit.

This time the staff wasn't so friendly. They asked them several times to clean the tables. The cutlery was missing only after being asked

The food was good, but nothing special, however the service was extremely fast!

It is mot as good as before the prices have gone up and are very expensive. 3 additional euros for gluten free pasta and 5 euro cola is ridiculous to me

It's Vapiano. Go to a real restaurant!!

There were three of us. Ordered via cell phone, which didn't work at all. My two friends got what they ordered, I didn't get anything to drink or eat. I told the service staff about this twice, but no one seemed to care. When I finally got my food after an hour, it was very disappointing. Dead cooked spaghetti with no taste at all. A single mess...sorry, but unfortunately I can't think of anything else. Very disappointing. Was there a few years ago, there was nothing to complain about, on the contrary. It's a shame, I probably won't eat there again.

The food was very tasty, the atmosphere could be a little better, but it shouldn't spoil the fun!

Wow wow wow just perfect. Perfect food, super great service. Can only recommend😍😍😍😍

The atmosphere is appealing, friendly and bright. The food: Pinsa took 20 minutes, ordered 3x pasta with different portion sizes, 1x lukewarm, ordering via app took place on the 1st-3rd. It didn't work once, the fourth time there was no support from the staff. 1 bottle of water was missing, according to the waitress it wasn't ordered, she then took it again, but she was unfriendly. The water never arrived. When asked by the boss, we expressed our displeasure and asked for the bill. He explicitly tells the waitress that the bottle should be taken out. When we paid there were 2 bottles of water on the bill. So they didn't have a good day today.

Super nice service! Food was truly exquisite. Very child friendly! Highly Recommended.

Waited 40 minutes for the food to come. Ridiculous!! Food was good tho!

The food wasn’t the best , service was delayed the mobile order is not helpful as expected

Perfect for a quick lunch in the city.

Incredibly disappointing. Orders not delivered correctly, no communication regarding table numbers - you have to coordinate with your neighbors who can order online and when, because otherwise the system doesn't work! UNPLEASANT! And to make matters worse, the staff doesn't talk to the guests, but just randomly places all the plates in the middle of the table and disappears... This is what happens when you turn Pizza Pinsa and self-service into QR Quotes.

The food is good, the ambience is ok for a restaurant of this category, the staff is friendly. It's nice that you no longer have to get your own food like you used to. But a QR code for a table is a bit difficult if not all people belong together. You really have to coordinate with the other people at the table. Otherwise everything gets mixed up. Unfortunately, since there are only large tables, this happens often. There is still room for improvement.

I had a spontaneous meal there yesterday with a friend. Ordering was easy using the QR code and the waiting time wasn't too long. Unfortunately, the food wasn't convincing at all. Both pasta dishes were cold. My pasta Pomodoro was overcooked and stuck together in a pile. Unfortunately inedible. The payment process took about 40 minutes after we asked again. The employees were otherwise very nice. We'll probably look for another food spot next time.

Delicious food, pleasant atmosphere, friendly team. Everything fine

Waiter with black beard and black shirt Is very rude and urgently needs a wellness vacation As un-relaxed as he is. I have no idea what the boss is thinking about hiring people like that, but for me he would only clean toilets... Food and the rest of the waiters were very satisfactory.

I really enjoyed my visit to Vapiano. The staff was super friendly and the food was delicious and served quickly.

We ate at this Vapiano at the weekend. Although it was still very empty upstairs, my friend and I were seated at a table of four with two other women. You could order there using the QR code. Unfortunately we had the same code as our table neighbors. This caused a lot of confusion and ultimately we had to coordinate. As always, the food tasted good and the service was friendly. Still, it wasn't a relaxed meal.

Wow, they have really changed for the better! So actually everything there! We also no longer have self-service, which I really like)

Centrally located on the Düsseldorfer Kö. Here you can order food and drinks using your cell phone. The staff then brings the orders to the table. Nicely decorated, food and drinks very tasty but just too expensive!!!

Super tasty and friendly staff! :)

Extremely delicious food, especially lasagna👌👌👌

It's just become incredibly expensive. 18€ for a salad. You can do it, but you don't have to... but it was really tasty!