Toms on the Rocks in Ratingen

Eating and drinking at Tom's with 12 boys on December 7th, 2024. The service was totally subpar, food waited 1 ½ hours. Some of the boys were able to eat while others had to wait another 20 minutes. The food we ordered was completely forgotten. Despite complaining to no less than three waiters who discussed it, they decided to put it in the cash register and hand it out in the kitchen. Someone in the restaurant was happy, but nothing arrived at our table. In the end it was about the payment. There was no collective bill, everyone paid their own and yet there were food and drinks open in the till that didn't belong to any of us. Yes, unfortunately some items are booked twice when you order from a waiter, the second one only brings you half the price. On If you ask if something is still missing, the second person simply pipes it in again. Definitely not a model staff and all 12 of us left the store in a bad mood. Was the last visit to Tom's. Oh well... Ratingen is small, so bad performance gets around. Too bad

We were there with 12 people and were given the dart room we wanted upon request. The shop was packed and the service team told us to order large drinks immediately after greeting us, otherwise we might have to wait longer 😳. We then ordered food, chaotically and the food came just like that, even after 1 1/4 hours spread over half an hour, everyone got their food one by one. However, we were still missing an appetizer. The staff made a big deal out of it, other employees kept coming to discuss things, it was about an appetizer worth €7.80, but the team made a big deal of it, discussing it with us endlessly without even a hint of insight. It remains to be noted, nice shop, delicious food when there is nothing going on and you are not a guest with more than 4 people! It goes without saying that the final bill was incomprehensible to us, paid and quickly gone and not back again so quickly! A few customers less - but the operators don't seem to care, everyone is probably doing too well after all🙄 There are better alternatives in Ratingen!

What happened to the rock pub? There's bad chart music playing here and even worse... Modern Talking! Was really intimidating. Then we just drank our drink and quickly went somewhere else. Gin and tonic was moderately tasty. Cocktails wrong and very watered down. Service took a long time and took a long time. At least the service staff were all friendly. Let's not go there anymore if it stays like this.

I'm really surprised where so many good reviews come from. We were absolutely disappointed. We had a table at 6 p.m. and waited 1 hour and 40 minutes for our food (4x burgers with fries). We had to ask several times because even people who came after us and ordered later received their food before us. Apparently the oven was broken and it would therefore take longer than usual - strange that other tables received their food... After the wait there were cold fries and a burger soaked in sauce. Absolutely overwhelmed staff and ability to handle such situations. We definitely won't come again and I can't recommend this store with the best will in the world.

Interesting restaurant, with emphasis on the facilities "On the Rocks" in terms of music and equipment. Reservation without problems. Food and drinks are great. Citizens and side dishes were very good. Friendly, quick service, that's how it should be. Gladly again 👍

A nice cafe/restaurant. Nice staff. The food is not very good, a bit cold, overcooked and very salty.

Great hamburgers, taste very good. Service and kitchen on Saturday evening a little overwhelmed, long waiting times. Ambiance, very good. I'll definitely come back. Greetings Jens

I ordered the food in advance and it was a disaster. The meat was completely raw inside. The burger was also extremely overcrowded. The stomach didn't feel well the next day. Unfortunately there was no response to my query. Never again!

Today I was in Ratingen taking photos of dishes at Toms on the Rocks. A cool interior creates a special atmosphere. The kitchen team rocks the preparation of food wonderfully. Friendly service and very tasty food. Finally I tried the spare ribs, great! Well cooked, the meat falls off the bone, very tasty. A very clear recommendation!

We haven't been on tour in Ratingen very often, so it was more of a happy coincidence that we ended up here. The food was great, the burgers were made by a lover, you can tell and the service was super friendly. If anyone evaluates this, keep the friendly little waitress who understands service as a craft. And be sure to save the cook!

As the name suggests, the location rocks🤘 The ambience fits perfectly with the range of food and drinks. Ribs, lots of draft beers and good cocktails. Here you can drink and party until the early hours of the morning. The waiter in the shop is awesome. Extremely friendly, attentive and quick-witted. Invites you to come back🤘🍔🍖

We were last there with our 2 children. Food was great. Upon request, children's meals were served without any problem. The food in general is incredibly good and the owner is unique!! Great atmosphere!! We'll definitely be back!

Thank you for the wonderful evening! The service, especially from Tom, was excellent and the atmosphere was very cozy.

Why is the store under video surveillance? Is this legally permissible? Information about this at the end of our stay and only through small stickers on the door. Service was nice.

Von aussen eher unscheinbar aber dafür innen richtig schön, weitläufig, super Musikauswahl. Die Kellner waren alle sehr aufmerksam und unterhaltsam. Das Essen war frisch und sehr lecker; gut gewürzt. Die Getränke sind dem Preis entsprechend gut. Die Happy Hour sollte man nutzen. Wir kommen gerne wieder.

We really liked it there. That's why we get full points without any ifs or buts💪

I would like to emphasize that the best cocktail is made by Daniel. He is an absolute talent at what he does. He prepares what you want with love. Our 😃 is simply the best.

There's nothing to complain about. Great food, service very nice and accommodating, fair prices.

It is a place we always go to and enjoy. However, yesterday we went and ordered our drinks. While we were waiting for our drinks, loud construction noises started coming from inside. When I asked what these noises were and if they would continue, they told me that there are renovations going on inside and the noise would continue. So we decided to leave and got up. Meantime, the waitress came with an apple juice that we had ordered. We said, "Let's pay for it if we have to, but we don't want to sit here with this noise." At that point, the other person standing at the bar started aggressively saying, "You have to pay for it, you ordered it, we brought it..." We told him that the problem was not caused by us, that we did not want construction noise in an environment where we would sit calmly, eat and chat, that we got up because of this, and that we would pay if they still wanted the apple juice they brought, no problem. "Of course you will pay, the problem is not with us, we are doing renovations, if you are uncomfortable, you can sit outside", he responded with an rude style. We paid for the apple juice we did not drink and left. I would recommend that you write that there are renovations inside somewhere at the entrance or at least indicate it before we sit down. (The stars I gave for food and Atmospher are about our previous experiences.)

First and last time. Long waiting times, which meant that many customers left the restaurant early. You only get your drinks or food after asking several times. My tacos tasted old and weren't worth the money. The ambience was very nice, but not recommended for ending the evening with your family!

Top location. Mega delicious food. Great service (especially Thomas!). Thank you for the nice evening. Would love to come back.

Great, we are USA fans and I have to say, I have never seen a store in Germany that has such an American flair. It's a shame the location isn't in our city, I would be a regular. Food & music was great, and first of all the decoration. And a great selection of drinks. And very nice staff. Suggestion: more live music

Super nice service. Very good food. Would love to come back.

After a long hike we had a delicious meal here. We can recommend the burgers. The concept fits together great. The service was super friendly, courteous and helpful. The toilets are clean and modern.

Unfortunately, you are hardly noticed as a guest here. The waiter rarely comes to you. When we wanted to pay at the end, we went in ourselves after 10 minutes and then paid. I've never experienced anything like that. The store's potential is there, but the staff isn't even close to exploiting it.

Unfortunately, I have to drastically revise my review downwards. Service has been rather modest for a few months, but so far the food is still at the same level as the previous owner, but it's not possible to rip off guests. We wanted to try brunch with several friends who had come from half of North Rhine-Westphalia. Reserved a week ago and were told yesterday that there was no longer brunch. The offer is still on the homepage and as I read in other reviews, the brunch hasn't been available for over two months. I was told that employees had tried to reach me the day before, but apparently the cell phone number I provided was incorrect. Well, the booking system was able to send me a reminder SMS. Will the number be correct after all and have been coldly lied to. It's a shame, it used to be a nice shop... Nice beer garden, nice service, good food, great beer and what I didn't expect there - good wine selection and no standard water

Erik's smash burgers are amazing. These are definitely recommended! Simply finger-licking

-Smash Burger- 🍔 never heard of it, never seen it! With fried egg, lettuce, tomato, onions and cheddar that can be pulled for a meter 🧀. The chef's name is Erik and he makes a sensational burger? Thank you for that! The service is very attentive and quick. Price performance is very good. I can only recommend this place and these burgers. Every Saturday, Sunday and public holiday from 11:00 a.m. to 4:00 p.m

We waited over 1 hour for four burgers. Service was very unfriendly.

Had a burger today, really good and very good service 👍

The food was okay, but in the beer garden, which was already quite good, it was annoying that smokers were allowed. The glasses weren't clean, so I drank out of the bottle. But the service was very friendly. The menu is only available online. If you have an internet problem, which is common in Ratingen, what then?

It's a shame, the quality of the food was very good, but it arrived almost cold. We really had to wait a long time, especially The appetizer platter we ordered (expressly after asking from the service - professionally) was ordered as the first course and came after the meal. There were 3 of us and we got our food at different times😢 All in all worth a maximum of 3 stars. Would I go again? Probably not 🙅🏼‍♂️

The European Championship continues without Germany. Food good, service attentive, everything good.

Great food, great service, I would definitely recommend it

Good food, lots of choices if you like American and Tex Mex food. We tried Chicken wings, Chicken Burger, Fries loaded with Parmesan & Garlic and Hot chocolate lava cake with icecream

You reserve a certain table, but get another one. You want to watch the quarter-finals of the European Championship and the screen shows silent music videos until shortly before the game. You finally want to see the kick-off, nothing happens - no picture, no sound - missed the kick-off! The first guests are fleeing, the first shouts are getting louder! Bad mood! Was the food good? That was just a minor matter anyway. The football game attracted us here. And the impression arises that that wasn't really desired today. Consequence - we leave. The boss hides and the staff has to endure the discontent.

Nice shop with very nice staff!! Food was very good

We visit Toms almost every month because their food and drinks taste so good. Definitely recommend this place. The staff is friendly too.

Service is a disaster - waiters are sometimes very overwhelmed, so you have to go to Therese several times to order. Food is quite good - burgers and fries seem fresh. Unfortunately, the kitchen is only open from 10 p.m., even on evenings when “public viewing” is offered, for example. Unfortunately, despite ordering before 10 p.m., no hot food was received, which is a shame and doesn't actually correspond to the rest of the atmosphere and quality.

Service listless and unprofessional. Terrace dingy, dirty and tables smeared. Burger just about acceptable.

This restaurant offers a variety of delicious dishes. I recommend a visit

A really cool Rock 'n Roll Pub - Perfect ambience - Definitely No. 1 in Ratingen - great beer garden - every detail is right - speaks for great management with an eye - you just feel comfortable - service was top - drinks were on point and It's nice to wait a little while enjoying the delicious smash burgers - music is also just right for a pub like this - everyone enjoyed the various food - including the English - the ladies were absolutely thrilled with Niko's cocktails - of course we'd love to come back - too with international guests - thank you again for a really nice evening!

Nice location, burgers were standard. You can get it everywhere now... Waiting times for the food to arrive (Laaang) Unfortunately a thumbs down...

Very tasty food. You can only feel good in this store. Employees are very friendly and there is quick service. Very large, beautiful beer garden with its own bar. It's always worth a visit.

Best shop in Ratingen. Super delicious food, great selection of drinks, cozy and nice atmosphere. Service is always super friendly, hardly any waiting time. Shop and toilets clean and well maintained. Already spent some great evenings there. Also had great parties there so far. Me and my friends and acquaintances always enjoy coming over. Feel-good place through and through. The new owner is doing everything right; he couldn't have put more work and love into the shop. My fullest recommendation from the bottom of my heart!!

The food is very bad Joe Sam burger Disaster service

I've been there several times now because I was hoping I was just unlucky. Unfortunately there isn't much left of its old glory. The place is milked for better or for worse. There seem to be almost no permanent employees left. Almost all of them are insecure, poorly motivated and unprofessional service staff. The owner doesn't seem to have understood that a certain quality can only be ensured with good staff. It can take 10-15 minutes for the order to be taken, even though the store really wasn't full. Then ordered a burger and waited another hour for the burger. And there were maybe 10-15 people in the store. When I asked if this was "normal", I was told that it was just like that at the moment. Conclusion: it used to be a great store with great service, but now I can no longer recommend it... I agree exactly with some of the reviews before me...

The staff is very attentive and nice. The food and drinks came very quickly. Definitely worth another visit for me :) and of course very good music :'D

Food was an absolute disaster. Very dried out tacos and burgers. But some good music.

Terrible service!!! We waited over an hour before we even got the drinks. When asked, they said rather bluntly that it was full after all. Occupancy was well below 50%, you can't imagine the service when it's really full! Food is good average, one arrived wrong, which can happen. We really like the location, so it's really a shame! We won't be coming back.

The four of us had booked a table at 6 p.m. There were perhaps 15 guests present at the time. We got our burgers, the standard dish, at 7:05 p.m. In between there was a starter platter for a whopping €19.50, which was more than sparse. Repeated inquiries were met with disinterest and that an appetizer justified such a delay. However, that was already 30 minutes ago. Oh, and when the burgers come, one burger was wrong. No fried onion rings. These came at 7:20 p.m. In summary, one of the worst restaurant experiences: - Service disinterested and not accommodating - Food is average and significantly overpriced - Disproportionate waiting times

Burger was super tasty. The prices for the food are relatively cheap, but unfortunately the cocktails are quite expensive.

Great location, both indoor and outdoor. We sat outside and the atmosphere and music were great. Staff attention was also good. We ate burgers which were ok. Nothing special, you can get burgers like this in many places these days. It was a real shame that the burgers were not served medium as stated on the menu, but rather very done. If you're there and you're hungry, I think you can eat something, but I wouldn't go to this shop specifically for the food. What struck me negatively were the men's toilets. A bolt was missing in one of the two cabins, meaning the cabin could not be locked. Both the soap and paper dispensers were all empty.

We came all the way from Düsseldorf for breakfast and found out on site that there were only burgers in the morning. Please keep your menus on the website and at the table up to date so that you don't have to come for free. Fortunately, there are enough restaurants in Ratingen city center with up-to-date menus.

Went here for breakfast. It was also on the map. When we were there we were told that no more breakfast would be served. Then change your card. Was a real disappointment. Accordingly, we can't say anything about the food.

The best shop in Ratingen. Great food, nice service and excellent drinks.

Don't like it. Unfriendly. Service simply doesn't pay attention to customers. I'm not coming back.

Service very slow and unfriendly. Food is not worth the price and takes a long time. Not worth the hype.

Music, atmosphere and food are all high class, ordered fillet mignon and it was so good that it almost made me cry

Good service, great music, amazing food. Nothing bad to say about the place, we ate and drank only good stuff. 100% recommended. We were people from Germany, Norway, Sweden, US, Poland and Spain and we enjoyed our stay so very much.

Great service and very good food, everything freshly prepared and very tasteful. All in all, super satisfied and highly recommended

The food was great, but we had to wait an extremely long time for everything. In addition, it wasn't easy to get the waitress' attention and the store wasn't particularly full at the time.

A cozy atmosphere, delicious, plentiful food, great innovation to the lunch menu on weekends and public holidays. Very practical and cheap after a stroll through the city. One star deduction for the missing railing/or Handrail on the rather steep, dark stairs to the toilets. 🤔😔

Delicious food, good service, always happy…

Super hospitable, delicious food, nice ambience. Cozy beer garden. I can only recommend such a great evening.

Hi, this restaurant is one of the nicest I've ever been to. A mix of diner, alpine hut and Starbucks, hard to define - great dimmed warm lighting. Food was great, some pieces of meat on the grill plate were unfortunately very dry/a bit bland. Ribs are an insider tip. Prices completely reasonable, again and again!

Very tasty food! The portion seems a bit small at first glance but combined with the dessert it is a very good amount. The lavender cake is super delicious, really recommended!! Cocktails are good too. Service is nice, ambience is great, overall it's very worth it! Clear recommendation!👍🏼

We tried the newly offered American/Mexican brunch for the first time at the weekend. All of the dishes offered were very attractively prepared. Large selection of rolls and bread. Everything was very delicious. Water and juices were included. Can absolutely recommend the brunch.

Food, drinks and location great. Unfortunately, menus are only available online. That's annoying, especially if you don't have a cell phone with you.

Great shop, Delicious food, nice service, great atmosphere.

Amazing!!! Best burgers ablnd a great place for a beer. Love it! Will definitely be back when in Germany.

The dishes are those of the German tradition, with a prevalence of pork (but not limited to these). The beer is definitely pleasant. The service is absolutely up to standard. The environment is traditional but in any case comfortable. Adequate value for money.

Great place to hang out with friends. Friendly atmosphere and great service.

Very tasty food, large selection of burgers. Extra requests were addressed and taken into account. When it comes to non-alcoholic cocktails, it's unfortunately not enough to just say the name; you should also mention that you want it without alcohol. I ordered the Frozen Strawberry (non-alcoholic) and got the Strawberry Daquiri (with alcohol). Unfortunately had to go back.

Super delicious food, great location and nice staff. It wasn't the first time here and I can only recommend Toms. It's super cozy here and the food is great! The service is also very nice and attentive! I'm looking forward to the next visit!

Wir waren fast Stammkunden in den letzten 5 Jahren. Seit 1 Jahr ändern sich die Inhaber wie die Unterhosen. Heute war aber der Hammer.... man wurde gezwungen Essen zu bestellen, und dann kommt noch das Essen mit Jalapenos obwohl es extra gesagt wurden ist KEIN SCHARF UND KEINE JALAPENOS. Es besteht eine Intoleranz an alle scharfen Lebensmittel und nicht mal das wurde respektiert. Bei der Beschwerde hieß dann " Ja ist dann so. Was willst du jetzt essen?" . Glückwunsch, ihr habt nh Menge an Gästen heute verloren. Und dann auch nicht mal sich entschuldigen. Ekelhaft einfach

The recommendation for everyone who loves tacos, steaks and chicken wings. The atmosphere is cool and rustic, the food is delicious and the service during our visit was very nice and accommodating. The music selection during our visit was classic rock in keeping with the ambience, not too loud but appropriate. So: recommendation 👍

We were very surprised at how expensive it got here, because the food was only mediocre (quesadilla hard, nachos burnt). The drinks are very well chilled. The ambience is still great, but there are a lot of leaves and animals falling on you and your food through the trees outside on the street. Service was ok, not everyone is allowed/can do everything here (collecting money, ordering drinks, ordering food, etc).

Nikos and Daniel Wow what a Team ! Great we see us soon!!!

The burger was wow And the garlic Parmesan Fries was perfect Will come back

The best bar in ratingen , I was there two times it’s was very good , I melt some good people there , the Burger is really appetising and Daniel the server it’s very kind . I recommend this place and I will go there every time I’ll be in Ratiguen

Die Wahl der Location für unsere diesjährige Firmenweihnachtsfeier hätten wir nicht besser treffen können - durchweg alle Kollegen von China, Australien, England bis Südafrika waren begeistert- kulinarisch sowie der bombastische Service- alle Wünsche unsererseits aus der Vorbereitung sowie am Abend selbst wurden erfüllt. Mega Location, guter Service - der Abend war rundum perfekt! Vielen Dank an das super Team 👍🏼

Net terug van vakantie, en als afsluiter nog even gaan eten. Leuk en gezellige locatie gevonden bij Toms on the Rocks.

Essen war sehr gut! Der Pulled Beef Burger sucht seines gleichen. Auch das Personal ist sehr freundlich und zuvorkommend. Definitiv einen Besuch wert wenn man in Ratingen unterwegs ist. Erste Wahl für american food, wer eher nach guter alter Hausmannskost sucht sollte das Ratinger Brauhaus besuchen...

Waren da um einige Cocktails zu trinken. Die Cocktails waren ok und der Preis auch, aber leider nach einer Anmerkung an den Barkeeper-gab er uns zu verstehen, dann sollten wir uns besser einen anderen Laden suchen. Nachdem wertvollen Hinweis haben wir das natürlich auch gemacht. Mal sehen, ob er das nächstes Jahr bereuen wird.

Lekker eten, goede bediening en leuke muziek. Prijs Kwaliteit verhouding goed!

Super schönes und gemütliches Lokal Service sehr gut Sehr freundliche Mitarbeiter und Chef Alles top👍🏻 Einfach nur zum Empfehlen ⭐️⭐️⭐️⭐️⭐️

Freundliches Personal, gutes Preis Leistungs Verhältnis.

Gegessen haben wir nichts deshalb keine Beurteilung. Personal etwas überfordert musste immer Nachfragen und als Cocktailbar fehlten mir ein paar Klassiker auf der Karte, die auch nicht machbar waren.

Essen war Mittelmaß...Service nicht auf zack und der Chef versucht wohl bei allem zu sparen...wir kommen nicht wieder

Das Essen ist wirklich gut und die Service Kräfte sind sehr freundlich, nur ist die Musik teilweise sehr laut, so daß man sich kaum unterhalten kann.

Na ja … das beste ist die Atmosphäre, essen war ok.. leider waren die Pommes aus .. und der Krautsalat nicht gut. Sorry nicht so doll

Leckeres Essen, aber Vorallem hat uns der Service überzeugt

Nette Location, mit guter Musik, American Style Speisekarte und guten Getränken. Ausserdem sehr freundliches und aufmerksames Personal.

Waren zum dart spielen dort. Der extra Raum war nicht zugänglich, mussten vorne spielen. Personal fand ich unfreundlich und unaufmerksam. Liefen auch mehrmals in die Würfe rein. Preise sind weit im oberen Bereich, zumindest was bierpreise angeht. 0,5 5,20 bis 5,60 auch Weizen. 2 Stolperfallen zum WC und zum Ausgang 2 kleine Zwischenstufen, schlecht zu erkennen. Essen kann ich nicht beurteilen, sah aber sehr gut aus.

Very nice place to have a drink or to dinner. Good and fresh food, very tasty and generous. Nice decoration and musical ambiance. The place to be for a good moment with friends

Гарно декороване місце із смачною їжею. Вдень це ресторан де можна скуштувати смачні страви так як меню дійсно різноманітне. Ввечері цей ресторан перетворюється на бар із диско та різними тематичними вечірками. Всередині є ігрові автомати та багато місць де можна зробити цікаві фото. Сервіс та обслуговування дуже хороші. Я точно прийду сюди ще раз.

Top Location in Ratingen, super Essen und tolle Atmosphäre!

Super Erfahrung gemacht. Das essen ist super und das Ambiente passt. Musik on Point

Also ich bin sehr begeistert vom Ambiente der Location. Der beheizte Biergarten ist einfach sehr gemütlich und lädt zum verweilen ein. Selten so einen tollen Abend erlebt. Weiter so.