The ASH Aachen in Aachen

Das Essen war früher gut und wir sind gerne und oft gekommen. Dann fing man an zu sparen. Die neue Sorte Chickenwings schmecken überhaupt nicht mehr, die Soßenportionen wurden halbiert und die Preise stiegen stetig... Jetzt haben sie den Bogen aber überspannt! 200g Hüft-Steak, echt winzig, kostet 21,90 Euro. Ein 250g Hüft-Steak 31,90. Echt jetzt? Für 50 Gramm Hüftfleisch 10 Euro mehr!!!!! Bei dem horrenden Preis ist dann eine Beilage enthalten. Übrigens auch nur eine winzige Portion. Satt wird man hier nicht mehr. Wir haben jetzt unsere Treuepunkte eingelöst und die App gelöscht... "Tschüss The Ash"

Our steak, which was ordered medium, was cooked very unevenly and unfortunately had the consistency of shoe sole. In some places it was hard to chew, the whole thing bordered on a jaw workout. The cocktails were okay, but unfortunately nothing more, and gave the impression that no high-quality ingredients were used (which would be appropriate given the prices). The price-performance ratio here is absolutely not right; in the end, the two of us left €100 behind for a meal that, above all, made us sad. Too bad!

“Lange Wartezeiten und enttäuschender Service – leider keine Empfehlung für The ASH” Unser Besuch im The ASH war leider eine Enttäuschung. Obwohl das Essen in Ordnung war, war der Service eine echte Blamage. Wir mussten mehrfach sehr lange warten und wurden auf Nachfrage, wann unsere Servicekraft kommt, immer wieder vertröstet. Es schien, als wären wir für das Personal einfach nicht prioritär. Für ein Restaurant in dieser Preisklasse und mit diesem Anspruch erwarte ich wesentlich besseren Service. Schade – hier werde ich wohl nicht wieder hingehen.

Nice restaurant. Great service. The staff give good suggestions for wine selection. Food was great. I have a gluten intolerance. It was very well recommended. Unfortunately, as always in Germany, people are not yet as flexible. But the staff can't do that. Otherwise absolutely recommended😊👍

Simply fantastic and absolutely recommended. The staff is the icing on the cake 😀

Overall the visit was disappointing. The reservation was good even though I actually wanted to book earlier and the restaurant wasn't full. Still have phone. One person was booked later which was no problem. The ambience was as good as expected. The waiter was nice and tried to be funny. The quality of the food was good...but warm food would have been nice. The starters were ok...well for bread with herb butter €5.90...three citizens between cold to warm...a steak for €33 with a potato that was cold and very small...herb butter was served for €3...in between a lady came and asked if everything was ok...we then ordered the drinks from her...otherwise I would have had the feeling the waiter had forgotten us. Luckily I paid in cash and printed a tip of €10...if I pay by EC, the amount is 10%...if I calculate that it will take us 45 minutes to get there...Unfortunately not anymore...

Very nice staff, the selection from the brunch buffet was varied and everything was very tasty and fresh. The great ambience rounds everything off.

Was there yesterday with my girlfriend. I was immediately assigned a table and had first-class advice. The food was also super tasty. So delicious that we forgot to take a photo, so here's just one of the really cool interior. Addendum 11/30/21 Went there again today because I had to eat the salad again, this time with a photo!

We went here as a group for dinner during the week. A friendly waiter introduced himself at the beginning and took our drink order. After that the evening became increasingly unprofessional. When the drinks arrived, a new waitress introduced herself, although we continued to see our waiter in the room; We were not told why he was replaced. The food order was not received very enthusiastically, and questions could only be answered halfway clearly or even incorrectly, as it later turned out when paying. The monthly special was advertised on posters everywhere in the very stylish location (free 0.4 beer with every burger order). To do this you had to download an app, which we did and promptly told the waitress that we wanted to use this (and other app offers) - she pointed out later, when the bill came, then everything would be recorded. We got the food - and kudos to the kitchen that, given the size of our group, it actually came almost at the same time - only one colleague had to wait another 5 minutes. Unfortunately, the quality of the steaks in particular left a lot to be desired, so we expected more from a steakhouse. The flank was burnt on one side, unfortunately the outside had to be cut off, which is simply unbelievable given the price (>40€ for 200g); Ordered medium, it came through on one side, rare on the other, and was also already cut into pieces. The fillet was also well done instead of medium rare. The port wine jus for €3 extra is, at best, a poor hunter's sauce; Consistency like it was mixed with the sauce thickener and the taste is far away from port wine. When asked about this, a waiter as he was clearing away just said that he would tell the kitchen - we couldn't give any more feedback because he (like another colleague a few minutes before) dropped half of the dishes he had collected at that moment. Two of our group had leftover food and sauce on their clothes; they offered to cover the cleaning costs. The ash tower and ribs were good, the medallions were best; None of the sauces were convincing (not even mayo and ketchup, which were also charged extra for the fries), the cheesecake was too soft for our taste. When it came to the bill, the next, and fortunately the last, negative experience came before we left: the monthly offer was only valid for one person (but it was still not taken into account on our bill) because each order supposedly required its own app code. Discussing was of no use with the unmotivated and customer-oriented service. In any case, it is clear to us: this was our first and last visit here.

Had an amazing anniversary with my wife. The staff was super nice. They arranged for it to all be brought as a surprise, ask I asked for. Just a shame that the lava cake at the end was just a chocolate cake with no “lava” in it whatsoever. Just overcooked lava cake. As a chef myself I expected it to be a nice finisher for my chocolate loving wife. Either way, had a beautiful night and good food overall. Thanks The Ash!

I had ribs today. The sauce was good, but the meat wasn't great and had no taste, it seemed like it wasn't marinated. The coleslaw was significantly better. Unfortunately, the price is a big minus point! 29.90 for ribs with salad is simply too much for what you get.

My son and I were at ASH the day before yesterday... I reserved the 2nd table online in advance. The reception upon arrival was very, very friendly. The restaurant was very busy and 3/4 full. We like the ambience. My son had the "Ash Tower" burger and was satisfied. I ordered the pulled pork burger and immediately ordered an additional portion of the pulled pork meat because I like this meat. I was totally disappointed when it was served because there was so little There was meat on it even though I had ordered twice. When I complained, I asked the chef and the server confirmed to me that the normal portion was 180 grams and that the double portion should therefore be 360 ​​grams... never, ever, I come from the catering industry myself (head chef ) and I know about portion sizes. I won't order this again. You could count the steak fries on two hands. The taste of the food was good...but as many reviewers wrote, it was only lukewarm! As a starter we ordered 3 slices of toasted/grilled bread with herb butter. The herb butter was served like an ice cream ball in a small bowl. It's really difficult to handle if you take the butter with a knife because the ball rolls with it. A little tip. ..please spread/fill the herb butter completely into the bowl...that way it would be easier to spread the butter out. The service was very, very friendly. All in all, I'll give the ASH another chance if I visit again....!

Great venue & atmosphere! Drinks order arrived quickly along with our starter. We order the nachos which came with a small pot of guacamole only no other dips or sauce were on or mixed on top so unfortunately this led to the remainder being hard to eat as they were very dry & tasteless. We then order two burgers for our mains (x1 Phili cheese burger special which should come with fries and a soft drink & x1 truffle burger please note you have to order all sides separately your burger does not come with fries!) we waited an hour for this to arrive! No waiter came in and checked on us or asked us for a drink reorder. We had to ask where our food was! Upon arrival my food was stone cold, the phili cheese was not a burger but a slim piece of steak covered in mustard which was alls you could taste. My partners truffle burger looked great but was missing the fries so had to ask for these. 30/40 mins pass again for someone to come and ask how the food was at that point we asked for the bill. The phili cheese burger special was charged all individually so no free fries or drink as stated on the menu. I asked for this to be removed as it was uneaten and the waiter did politely say they can re cook this. After being there for 2 hours and passed 10pm this would be the last thing I would want!! They removed the burger only from the bill! And left cold uneaten fries on. Needless to say not great. My partners burger was nice (not steaming hot I may add but just about ok to eat) we were excited to eat here after a long day of travelling but were sadly disappointed.

Great venue & atmosphere! Drinks order arrived quickly along with our starter. We order the nachos which came with a small pot of guacamole only no other dips or sauce were on or mixed on top so unfortunately this led to the remainder being hard to eat as they were very dry & tasteless. We then order two burgers for our mains (x1 Phili cheese burger special which should come with fries and a soft drink & x1 truffle burger please note you have to order all sides separately your burger does not come with fries!) we waited an hour for this to arrive! No waiter came in and checked on us or asked us for a drink reorder. We had to ask where our food was! Upon arrival my food was stone cold, the phili cheese was not a burger but a slim piece of steak covered in mustard which was alls you could taste. My partners truffle burger looked great but was missing the fries so had to ask for these. 30/40 mins pass again for someone to come and ask how the food was at that point we asked for the bill. The phili cheese burger special was charged all individually so no free fries or drink as stated on the menu. I asked for this to be removed as it was uneaten and the waiter did politely say they can re cook this. After being there for 2 hours and passed 10pm this would be the last thing I would want!! They removed the burger only from the bill! And left cold uneaten fries on. Needless to say not great. My partners burger was nice (not steaming hot I may add but just about ok to eat) we were excited to eat here after a long day of travelling but were sadly disappointed.

Everything is great and delicious!

I've eaten there several times. It was great, like every time. See you next time.

A disappointing experience with serious service deficiencies We had reserved a table at Ash for 6:45 p.m. and were there on time. However, despite our punctuality, we had to wait over 20 minutes before we were shown to our table. Unfortunately, when we were finally allowed to sit down, it turned out to be anything but optimal: the table was on the upper floor, right next to the toilets, and apparently in the “blind spot” of our waiter. This person, who was responsible for looking after our table, completely disappeared after the appetizer had been cleared away - until we finally had to ask another waitress to bring the bill. The concept of the restaurant is that each table is assigned a special “response waiter”, while other service staff only provide support, for example when serving the food. However, this arrangement failed miserably during our visit. After the main course we were not paid any attention to, let alone provided with service. No questions, no attention - it was as if we were simply invisible to the staff. What's particularly annoying is that we're not new to Ash, we've been guests several times. But with each visit the service seemed to deteriorate further. After that evening, however, we decided not to visit Ash again for a long time. The quality of the food is beyond question - the dishes are still excellent. But what use is the best food if the service leaves so much to be desired? One of the possible causes for the poor service seems obvious: either there are not enough attentive waiters on duty, or the restaurant is simply allocating too many tables to adequately cover the existing capacity. The staff was noticeably overwhelmed, and that was exactly what was presented to us as an “explanation” for the poor service. But excessive demands on employees should never be used as an excuse for ignoring guests. Finally, I would like to mention that the table next to us received very good care, while we were simply ignored. Of course, this leaves us with questions – was it a personal problem the waiter had with us? Or is it simply due to poor organization? Either way, the experience was a disgrace, and improvements to the service are urgently needed so that the Ash lives up to its good reputation.

We have been regular customers at Ash for years, but unfortunately things are getting worse from time to time. Last time the steak had more fat than meat, but what happened to us today really leaves me speechless. As always, there were 6 of us there and after a while we were asked to leave because the table had been reassigned. We usually sit there for a long time and eat dessert. We didn't even get to that this time. That was the last time Ash for me.

Food is good, service is very attentive, but everything is ridiculously expensive. In 2024 a good burger with 2 side dishes will cost €15 and not €20 for a burger with 1 side dish, sorry.

So far we have been very happy with the food and service. However, the waiter, who had previously served us and coordinated things there, was quite cheeky and arrogant last time. My son looked at the menu for a bit longer, which probably wasn't quick enough for him, then a comment came: "Because it's taking you so long to decide, I've already brought the drinks in that time." “The meat cannot be served medium rare because of the risk of salmonella.” Honestly now? No guest wants to hear that. There were no tips. We are usually very generous, but this kind of behavior is NOT acceptable at all. Afterwards, we were served by a gentleman from the Dominican Republic who seemed much friendlier and accommodating. Guys, when it comes to prices, the tone has to be right, otherwise you'll lose customers like we did. Over and out.

If you come to the restaurant on a rainy day, you should avoid the seats under the skylight. The window is leaking and the broth from the roof drips onto the food on the plate. When asked about this, the waiter asked us(!) briskly what we think we should do? Am I the manager??? Luckily we were “allowed” to sit at another table. For this we were punished with a wait of almost an hour for our order. Apparently the kitchen didn't know that the food should simply be served to a table... I previously thought that serving was the waiter's job? Last but not least, a vegetarian burger was still served with MEAT. Our guest choked it down, he didn't want to cause a stir, but he was very disappointed. The “fun” cost us almost €90 for 3 people. We won't be seen again any time soon. P.S. Loud music and waiters with very strange pronunciation don't mix well...

On the expensive side, but very good food!

Delicious meat, nice place and interior, tasty side dishes. Long wait for food and the bill

After strenuous days at the congress here in Aachen, you can treat yourself to something good: tender, delicious fillet of beef with a delicious baked potato. For dessert: vanilla ice cream with Amarena cherries. Anyone who comes to Aachen can highly recommend this location. If you don't have a reservation, no problem. With et3as patience you can quickly find a place. The service here is very friendly and quick. The staff is very accommodating and friendly. From the upper gallery you have a beautiful view of the bar and kitchen.

The food was very good and the staff is also very friendly. There was just a dog at the table next to us and the staff kept touching the dog and serving us and the people around….

We've been there several times and the food was, as always, great and our waiters also did a good job. However, the ladies downstairs at reception were quite unfriendly and, in my opinion, quite overwhelmed. We arrived (I had reserved a table for 4 at 6:30pm) 2 were already there and were waiting for us at the bar. That's when the chaos and the overwhelming demands on the ladies began, but first we were told at reception that we should be ready shortly after 8 p.m. and then have to leave the restaurant, which spoiled our mood a bit. So we were led to the table and saw that the other two were sitting at the bar and so my friend went over to them to tell them that we were there and could go to the table. There they were approached by a receptionist and told they weren't allowed to just go to the table - they would be led there. She also didn't understand the situation that we already had a table and just wanted to let the others know that they could come with us. Luckily, a waiter recognized the situation and resolved the whole thing and brought her to the table. Finished with the main course shortly before 8 p.m., we wanted to have dessert and espresso, which we had at a quarter past 8, when another one of these ladies came and said, somewhat unkindly, that after dessert we should please pay and leave would need the table for a large group that is coming soon. The waiters were visibly uncomfortable with this situation and were the only ones who tried to offer us a solution, namely simply a table a few meters away. The ladies didn't come up with this idea; in my opinion, they were overwhelmed by the situation of accommodating this large group. In my opinion, it shouldn't happen to treat guests like that. In the end we were so annoyed that we rejected the waiter's idea and left. Will we come back again? I do not think so! P.S: My suggested solution: We could have been told when we made the reservation that the table was only available for one hour. Then we could have thought about whether we should take it or not. And don't just let someone come and tell someone that you only have an hour for a starter/main course/dessert. But the main thing is to take the money with you!

Schade, hat qualitativ deutlich nachgelassen: unsere Gerichte waren lauwarm, die Menge der Vorspeise ist erheblich verringert worden. Das schöne Ambiente kann es nicht mehr rausreißen, es ist leider jetzt zu teuer für das Gebotene.

In this steakhouse, like in La Fabrik, the prices are high...but for the money you not only get good service, a great ambience, but also fantastic food in terms of quality and quantity. The side dishes for the steak, which you could put together yourself, were generously served in porcelain bowls. I have rarely eaten a steak of this good quality like this. High quality meat, medium, well seasoned, mushrooms and fried potatoes plentiful and also deliciously seasoned and fresh. Absolutely recommended...👍

I've been to ASH at least 7 or 8 times now and have always enjoyed ordering steak with all the trimmings. The ambience is absolutely top notch - as is the service. A very small deduction (but there are no 4.5 stars in the rating) is the fact that the steak was NOT always perfect. If you would like to have a nice, cozy meal with friends or something similar for two or three hours, you have come to the right place here at ASH. I'm already looking forward to my next visit and hope I won't be disappointed with the steak.

Gutes Essen, schneller Küchenservice und freundliche Bedienung

Auch bei unserem zweiten Besuch wieder nur lauwarmes Burger und Beilagen Essen ☹️ scheint üblich …. Essen steht zu lange unter scheinbaren Wärmelampen bis es serviert wird…

We spent our anniversary there. A great evening from start to finish. Great service! Thank you!!

I ordered my steak medium rare. The first was Well Done. In the second attempt, the kitchen managed to deliver a medium well. Not acceptable for the price. The truffle pasta, however, was very tasty. Unfortunately we won't be coming back

Open kitchen approach gives you a good first impression about how they trust their work. Service is one of the fastest and nicer one in Germany at all. Steaks and fries, as expected fresh and well cooked. Car park area well enough. Garden seems nice. Nothing negative.

Es war ein schöner Abend. Wir hatten Freunde ins ASH eingeladen und haben uns wohl gefühlt.

Langes warten bis zur ersten Bestellung Optisch Essen nicht so ansprechend Lange gewartet das man zahlen konnte

Wir waren heute mit 4 Erwachsenen und 3 Kinder zu Gast. Das Essen war hervorragend und der Service durchweg freundlich. Besonders hervorheben möchte ich die überdurchschnittlich nette und herzliche Art und Weise wie Nick uns während unseres Aufenthalts begleitet hat… allein wegen ihm kommen wir gerne wieder !!

Sehr nette Bedienung und Service. Die Kellner (m/f) sind sehr begistert, fröhlich und kompetent! Wir hatten eine schöne Abend!

Ein sehr schönes Ambiente, dass Personal ist freundlich und aufmerksam.

Very tasty food and the staff was also very friendly. The food came very quickly

Ambience is very nice... Service OK. but the steak wasn't medium but almost cooked through and if at all lukewarm...the steakhouse fries were label-sized and cold, I can't rate the salad I ordered...it didn't even come...I expected something better for the price☹️

Wie immer, Essen und Service top. Einziger Nachteil ist die Lautstärke. Es war bei fast vollem Haus grenzwertig

Getränke Bestellung ging sehr schnell. Unsere Essen Bestellung wollte keiner, der 6 an uns vorbei gegangen entgegen nehmen. Angeblich kam der Kollege. Ein Stammgast wurde von Allen überschwänglich und lange begrüßt.

Das Essen war wie immer sehr lecker und die Bedienungen auch sehr freundlich, allerdings Betrugen unsere durchschnittlichen Wartezeiten bis das Essen was wir bestellt hatten auch bei uns ankam, bei unseren letzten Besuchen immer mind. 45min gedauert Gestern war es dann knapp 1 Stunde und wir hatten auch schon das Phänomen das wir 1:30std auf unser Essen warten mussten. Ich kann ja verstehen, wenn es mal was länger dauert. Nichtsdestotrotz sollte es meiner Meinung nach nicht die Regel sein, dass man von 4 Besuchen 3 mal eine Stunde auf sein Essen warten muss. Trotzdem hat es mir ansonsten wie immer gefallen und ich werde das Restaurant auch bestimmt noch häufiger besuchen.

Liebes ASH Team, Ich war gestern mit einer Freundin bei ihnen Burger essen, und ich muss sagen das ist super super lecker war. Ich liebe Restaurants, wo das Ambiente schön edel und elegant ist und wo man sich entspannt und wohl fühlt und genau so haben wir uns auch gefühlt. Wir werden auf jeden Fall wiederkommen da das Essen super lecker war das Ambiente sehr entspannt. Die Mitarbeiter super lieb und im Allgemeinen haben wir uns sehr wohl gefühlt. Mit freundlichen Grüßen

Man sollte mitteilen dass die Souse oder das Brot Extra kostet. Das Trinkgeldsverfahren mit Staffelung von 10 -12 -17…. % war nicht mir angenehm. Ich würde selbst den Betrag zum Trinkgeld nennen. ( Obwohl ich gestern 10% TG bezahlt habe) 11 Euro etwa!

....been there twice in one visit 😉, the first and the last time. The fries were really tasty, the burger was actually a disgrace. 3 fried meatballs with side dishes. The whole thing looked like it had been baked in the microwave. In no way appropriate for the price of around €25

The Ash in Aachen looks beautiful, modern and stylish. The food is good. Unfortunately, at least on the benches inside, it's incredibly uncomfortable and low to sit - the table and seat height don't match. Unfortunately, the food came very quickly - the service was very nice and polite, but seemed rushed: the restaurant was full, a constant flow of people. Overall, the restaurant is far too loud for me. The background noise is very high, conversations at the table are tiring - a relaxing evening is hardly possible. Unfortunately there were a few supplements missing, but nothing dramatic, but it's a shame.

This week we were here for the second time and it was again very tasty. Employees are friendly and attentive. We'll be back!

Great locations, delicious food and even though it was very busy, the 5 of us always found a place. Highly recommended!

Haben lange aufs Essen warten müssen( es war nicht viel los) und unser Steak war durchgebraten und nicht Medium. Schade

Das Ambiente in The Ash ist sehr ansprechend und modern gestaltet. Die Einrichtung ist stilvoll und schafft eine gemütliche Atmosphäre, die zum Verweilen einlädt. Die Beleuchtung ist angenehm gedimmt. Der Service war gut – das Personal war freundlich und aufmerksam. Unsere Bestellungen wurden schnell aufgenommen und die Wartezeiten waren angenehm kurz. Insgesamt hat mich The Ash überzeugt.

A great restaurant, with fantastic service and excellent food. We would love to come back

Wir waren im Nachmittag dort und es war nicht viel los. Leider hat der Service sehr lange gedauert. Unsere Getränkebestellung ging verloren. Die Bestellung des Essens wurde nach über 30 Minuten aufgenommen. Obwohl im Lokal max 7 Tische belegt waren. Mit dem Hauptgang war scheinbar Schichtwechsel. Die neue Kraft war dann auch engagierter. Das Essen war wie immer sehr lecker und gut gemacht.

Unfortunately we weren't served for over 20 minutes even though we were seen. We weren't even brought any tickets. Then they left. Nobody was interested in that either. I often went there for business lunches. It won't happen again either.

Hervorragende Steaks, aber unmotivierter und recht unaufmerksamer Service

Das Essen war sehr lecker.Leider war der Service nicht so gut.Wir musste oft sehr lange warten bis ein Kellner auf uns aufmerksam würde,außerdem würden Sachen vergessen.

We've been to the Ash in Aachen three times now and unfortunately it got worse each time. I ordered 2 burgers that tasted good, but on the last one part of the patty was still raw. The fries as a side dish were very dry and hard. On the third attempt, we ordered the corn-fed chicken with mashed potatoes and coleslaw. The best part was the sauce and the coleslaw. The chicken was grilled so much that it tasted burnt and the mashed potatoes were not freshly prepared, had a sticky consistency and tasted like a ready-made bag. The portions are also quite small, at least for the chicken. But the burgers fill you up well. The service was very good the first two times (young man dressed in black), unfortunately the last time it was someone who was quite inattentive and didn't even ask if everything was okay. All in all, it's a shame, but for the prices you'd expect something different.

Ambiente top Essen, nichts besonderes. Kellner sehr unstruktiert und überfordert. Jedoch stets freundlich und zuvorkommend.

Just a chain... Overall it's okay, it lacks that special individuality (of course due to the principle).

Today we ate at the Ash in Aachen. I ordered my meat medium rare, but unfortunately it was pretty well done. When we paid I saw that I was charged for a Lillet WildBerry even though I only ordered a Schweppes WildBerry. When I asked, I was told that even without Lillet it would be the same price even though the menu said half price. I found it quite outrageous! After months, they still haven't contacted me. You can save yourself your answer!

Es war sehr warm an dem Abend (wochentags) und die Sonne brannte noch zwischen den Sonnenschirmen ganz ordentlich auf der Haut. Service freundlich und zuvorkommend. Essen kam trotz nahezu vollem Restaurant in angemessenem Zeitraum. Fleisch für jeden von uns drei Personen war perfekt, genauso individuell zubereitet wie bestellt. Der Nachtisch kam sehr schnell. Stühle / Sessel waren bequem, Atmosphäre leger. Insgesamt ein sehr schöner Abend. Ich würde das Restaurant für ein gutes Abendessen in legerer, lockerer aber netter Atmosphäre empfehlen. Wir werden wiederkommen.

US T-BONE 66 EURO MEDIUM WELL DONE WAS ABSOLUTELY 💯 👌 👏 🔥 FANTASTIC. I RECOMMEND

The pasta dish with salted lemon, dill and cream hasn't tasted anything yet. It was just bland and boring and just tasted like pasta with cream. You had to look for the dill; there was a leaf on top for decoration. The salt lemon was barely there. I asked for another meal, but was refused: "I can't bring any other food just because I don't like it." It wasn't a personal feeling, but the fact that the components were missing from the meal. My counterpart was also very disappointed. The service person was very “funny”, she asked me to bring me another sauce, for example a hot one… I asked her what should I do with it? Then dump it on my pasta? After this experience with the service we will not be coming back. Edit: apparently the “manager” of this property is not interested in solving problems, as can be read in other reviews

Guter Service gutes Essen schönes Ambiente. Gerne wieder

Food is very good, staff is very polite i recomend this place for everyone...

Food was tasty, service was also fine and atmosphere was good. This is highly recommended

All around great Starters were delicious and our meat was perfect. Super tasty. Very friendly service. Employees always have a smile on their faces, great team The only reason why I would ever go to Aachen again Great performance in every respect, keep it up

Obere Etage Geräuschpegel ok, unten wäre es zu laut gewesen

Very tasty, just could have been a little hotter

Wir haben das Tasting sehr genossen. Ein herzliches Dank an die Geschäftsführerin und das Kellner Team was uns bedient hat und auf unsere Anfrage eingegangen ist. Wir werden auf jeden Fall wieder kommen!

It's Amazon! Great Service, very good food, nice Place to be

Nice restaurant in Aachen if you are looking for classic steaks or burgers. You often hear mixed opinions about the quality of the food but on my visits everything has always been exactly as expected. The service was always very good and problems were always addressed. Only the price/performance is sometimes a bit poor. We found drinks in particular to be very expensive here.

Were there for the fourth time today and I have to say it has deteriorated extremely over the last year. First of all, our reservation was forgotten/lost. Then we had to wait longer than usual for the drinks. We also had to wait longer for the food, which would be ok if everything was wonderful... but it wasn't. I had another 350 gram beef fillet, again “well done”. Unfortunately, not only did the chef not manage to prepare the steak "well done" again, for the fourth time, but this time the re-fried meat was actually really dry on the outside. Service was also more like “quick, quick”. Too bad. No longer worth recommending.

Very tasty food and very friendly staff and fantastic service.

Our favorite restaurant in Aachen. We visit it every weekend. The taste is guaranteed .

Service as always top. Good location/very nice atmosphere/food is sometimes great but mostly a flop

Außenbereich ist gut Die Bedienung freundlich Mein Essen war total überteuert Hatte einen „Salat „mit Ziegenkäse. Dazu gab es ein paar Blätter Babyspinat, ein paar Stückchen bitteren grünen Spargel , 2 geteilte Erdbeeren, die auch nicht mehr so frisch waren Es wurde nichts dazu gereicht.Auf meine Frage, ob es Brot dazu gibt,sagte die Bedienung er kann mir etwas Brot dazugeben Die 3 Scheiben Brot waren lecker Wenn ich gewusst hätte, das sie 5,50 Euro kosten…. Der Salat hat 14,90 Euro gekostet Krass Bei der Nachfrage,ob alles gut war, habe ich das alles erwähnt…. Außer einem freundlichen Lächeln nichts…. Ein 250 Gr Steak 40 Euro ist auch nicht ohne Allerdings sehr lecker

Very good food, very friendly service

From the reservation by phone to the end of our business meeting, everything was flawless. Friendly staff, good food, great ambience.

Ich hatte kurzfristig reserviert, hatte sehr gut geklappt. Als ein Regenschauer aufzog ,durften wir draußen an einen geschützten Tisch umziehen. Das Essen war sehr gut, auch für zwei Vegetarier, die dabei waren. Unser zuständiger Kellner- Domingo- hat uns bestens versorgt und umsorgt. Wir kommen gerne wieder !!!

Had a spontaneous meal there last night. Although the store was busy, our orders came quickly and the staff was always friendly. You didn't have the feeling of stress etc. The only point deducted are the patties on the burgers. These are frozen patties. That's a bit disappointing. Especially at a price of just under €20 per burger without a side dish. Otherwise the quality of the food and drinks was A1.

Fleisch war sehr gut gebraten, Folienkartoffel leider abgestanden.Wartezeit etwas lang.

Wir hatten eine Datenight und es war super. Das Personal war extrem freundlich obwohl es sehr gut besucht und voll war. Leider war mein Burger in der Mitte etwas zu medium. Ich teilte es dem Kellner mit und er entschuldigte sich und lud uns zu Getränken ein. Super abgewickelt und professionell geklärt.

So wie immer sehr gut und freundliche Bedienung. Freu mich schon auf nächste mal

Sehr freundliche und kompetente Mitarbeiter, mega gutes Essen

Wir waren rundum zufrieden. Mit 4 Personen haben wir die Mittagspause genutzt um draußen bei schönen Wetter zu Speisen. Das Essen und der Service haben uns überzeugt.

Service top Food flop Ambiance very loud

Essen war sehr gut. Das restaurant ist sehr gut eingerichtet. Bedienung war auch sehr gut. Wir kommen wieder.

This place is lovely for brunch if in Aachen and need somewhere to go. You have a mix of American and European foods. Lovely atmosphere and decor too.

Stopped here for dinner after shopping. Enjoy various starters on the terrace. The service is friendly and fast. Also no need to wait.

Ich kenne das Restaurant zu allen Uhrzeiten. Da ich dieses Mal mit der kompletten Familie zusammen war, habe ich den etwas ruhigeren Mittag gewählt. Das Essen, der Service und das Ambiente ist zu jeder Tages und Uhrzeit einfach klasse!

My experience was positive as usual. I realy liked your summer salad. Masterpiece. Two recommendations to improve: -There is a door goes to garden from main saloon, and there is a chair just infront of it. It s not nice to sit there. I would recommend not to insist to offer. -if you due to some reason could not serve the meal within 45+ minutes, I would expect an apology, a gesture. ( a coffee, desert, a discount).

Wie immer exzellentes Steak. Bedienung diesmal durchwachsen: Von sehr aufmerksam bis zu völligem Desinteresse war alles dabei… Das war schon mal besser.

The location is a bit outside the living area and therefore really relaxed and suitable to bring kids. Beautiful to sit outside in the summer. We had the best American meal outside the US. Especially the chimichurri was to die for. The restaurant is very beautiful and open. There were many great options for kids and the team was very friendly and attending. We can't wait to come back!! Their special cocktail was a blueberry matcha, which I had never seen before but found it very creative and delicious.

Super Service, ziemlich schnell und Preis passt auch 🙏👌

Good food but a little overpriced and too chaotic

Toller Service (!!!) + leckeres Essen - wir kommen nicht zum ersten Mal hierher. Gerne immer wieder!

Another restaurant geared towards US diner. Had a pulled pork burger which was modest and far too expensive compared to the pulled pork roll from the butcher in Herzogenrath.

Was für ein tolles Team. Ich hatte Geburtstag und war einfach nur glücklich über die Menschen die dort geholfen haben. Das Essen war super lecker und der Service war top!