Subway in München

Over 15 minutes from ordering to receiving my sub, the staff had NO knowledge of the menu, and there was a language barrier, even with English words like "Phillip cheesesteak." The ordering kiosks weren't working, but this only became apparent after I'd completely finished placing my order. What a waste of time to miss my train, which I had more than 17 minutes to spare when I entered the restaurant. So far, in my opinion, the worst Subway I've ever been to. P.S.: The food was also really bad. Bitter, brownish lettuce, almost no sauce, and dry (stale?) bread. I want my money back.

I had to wait over 20 minutes, even though there was only one customer ahead of me. The time between batches wasn't used efficiently, and my sub was already cold when I received it. Although there were two employees present, only one was working. Unfortunately, not fast food at all…

The shop was supposed to be open until 11 pm, but at 9:45 pm I was told it was already closed. All the food was still on the counter, but I still couldn't get anything. Never again.

The staff were very rude. I had to wait a very long time for my food, and when I tried to complain, the employee yelled at me and told me to wait. I waited for 30 minutes even though she wasn't busy the whole time. There was a hair in my food, and I got a stomachache afterward.

The food was very good, but the staff were slow, didn't notice anything, and we waited 30 minutes.

This Subway branch is unfortunately substandard in every respect... The refrigerated display case is poorly maintained, the service is very poor, unfriendly, and irritable, with everyone using the same glove... The hygiene here is also poor... The quality of the food... The bread was old and hard... The ingredients are slapped onto the bread in a minimalistic way... One visit and never again...

Unfriendly conditions, totally bored! Unhygienic, and the food was an absolute disgrace

Unfortunately, I was only able to place my order online at the terminal. Cash payment isn't possible either. I haven't experienced this at other Subway locations.

Unfortunately, this restaurant was a disappointment. The vegetables and toppings were completely mixed up, and the "Cheese Oregano" bread only had oregano—a disgusting amount. My sandwich contained everything I didn't order, including leftovers from other toppings. The service was poor, and the hygiene and cleanliness were appalling! I was very reluctant to eat my favorite sandwich at this restaurant.

My wife waited in the store for over an hour today until the food was finally ready. The two ladies were a bit overwhelmed, and one of them even took a break even though the store was full. Orders were only possible via the terminal, and only cash payments were accepted at the checkout. In the end, customers were even turned away.

Unbelievable! The order was incomplete, and I can't reach anyone at either Subway or Lieferando to resolve the issue. I can't recommend this place!

Very unfriendly staff. Even though there were no other customers, my UberEats order wasn't processed. Unfortunately, disappointing service."

A 40-minute wait is quite steep. The staff are completely disorganized. Unfortunately, the way they work is also unhygienic. Different subs were prepared for 10 customers using the same gloves. The sub I got was toasted, but it was stone cold afterward because it had been sitting for so long. I've been here many times, but I've never seen anything like this. I have to say, this was my last time here.

Unbelievable that they let ONE guy work. The whole restaurant is FULL all the time, and one guy works EVERYDAY. I was waiting for a 15cm sandwich for 40!!!minutes!!! FORTY MINUTES!!!

The sauce was forgotten during delivery and the meat was heavily skimped on

I spent 5 minutes ordering my sandwich using the self-service terminal, and just before payment, a restaurant employee stopped me, saying they wouldn’t be able to make more than 3 orders today and that the last order had just been placed by a girl. The restaurant and the official website state that the restaurant is open until 11:00 PM. The time was 7:43 PM. This is not the first time the staff has closed the restaurant before 8 PM. If these are the actual hours, please update the opening hours and stop misleading customers.

Unfortunately, the sauce was completely forgotten on my sub, and I didn't notice until I got home 😪.

I can tell anyone who values ​​this, whether for religious or hygiene reasons, that you won't find it here. The employees don't change their gloves; they first wear the same gloves on the meat, then the cheese, then the salad, and everything else. They only change gloves after being asked to do so, which gets annoying. I wouldn't recommend eating here either; the knife that is used for every sub is never washed or changed, regardless of whether I'm vegan, religious, or simply value hygiene; this Subway tramples on it.

My last visit to Subway was unfortunately very disappointing. The bread wasn't fully baked, and I had to wait 30 minutes. On top of that, there were so many people waiting – the organization seemed chaotic and made the process very slow. I found it particularly annoying that you could only order via a display. This not only deprives you of direct contact with the staff, but also made the wait even longer. As if that weren't enough, the staff were also very unfriendly and seemed annoyed instead of friendly to the customers. Overall, I didn't feel welcome, nor was the food of the usual quality. That really doesn't make a visit enjoyable.

Today at Subway in Moosach, everything was as good as you'd expect. It wasn't busy, though, and the order was ready in about 5 minutes. Unfortunately, the toilet was broken.

I waited over 25 minutes for my order. The staff were nice, but everything could have gone much faster, especially since there wasn't even a line!!!

Unfortunately, the Subway was one of the worst I've ever eaten at. Maybe it was because it was close to closing time, but the place seemed a bit unkempt and dirty overall. The ingredients were soggy and no longer looked appetizing. We even had to throw away one sub because the bread was very hard. The staff, however, was friendly.

The bread was too dry and the staff were only present with their bodies and their heads were in Nirvana.

Ordering is done via two tablets, which worked well. That's good. After that, however, things got a bit complicated today. There's no way to see when your order is ready, the wait time was quite long at 20 minutes, and the selection was limited. The staff was friendly, but the entire ordering process needs to be faster.

Waited 27 minutes for a sub, 3 orders ahead of me.

Be careful, don't eat there. The service is terrible, and half the food and drinks aren't available. The staff, sorry, are either uninterested or have other problems.

Subway without Teriyaki is disappointing. Also no coupon scanning.

It's completely incomprehensible why there's only one employee working here at a time. When several customers come at the same time, the quality suffers.

Excellent place right near the train station. There are electronic counters which is very convenient. Tasty!

Friendly staff. Delicious if you like Subway.

⭐⭐⭐⭐⭐ Absolutely top-notch! Super friendly staff, fresh ingredients, quick preparation. Everything clean and delicious – one of the best Subways in Munich. Always

Very strange Subway. I waited 45 minutes for a sub. It wasn't particularly good. Very bad service.

You wait 60+ minutes for half a sub ;)

Hari was super nice super friendly!!! Very happy yesterday will go again. (edit) Today i went (24/07) now i stink like a burnt piece of bread and the guy was super unfriendly. (NOT HARI THOUGH! HE IS GREAT)

Hari, a very nice gentleman, is a great employee. I wish him all the best.

Great shop, you have to find the right day by chance to wait a maximum of a few minutes but even if it takes longer it is still worth it

Unfortunately, since the change of ownership, it's been closed far too often, and the new employees no longer deliver the sandwiches they used to. It's a shame.

Ordered a taco beef salad. Instead got a taco beef sandwich.

I CAN'T RECOMMEND THIS TO ANYONE Ordered via UberEats - worst sub I've ever had Far too little of everything, both vegetables and meat Too much sauce - taste absolutely unacceptable I hope the guests at the restaurant who see how it's prepared get a regular sub I'll never order from here again

Two new employees are left alone in the store without a plan. Half of the offers and promotions don't work because the employees don't know how. The toilet is clogged. Cruel and completely irresponsible of the boss.

Like, unfortunately, several Subways: According to Google, it's open until 11:00 PM, according to the shop sign, it's open until 10:30 PM. In fact, by 10:20 PM on Saturday, everything was already dark...

Subway is getting worse and worse. Ordered an hour ago via Lieferando, and 10 minutes before delivery, it was canceled. That was the last time.

I ordered here via Uber Eats. My food was supposed to be without onions. It arrived with onions. Despite calling the restaurant several times, no one answered. In the end, I went to the store myself and had my receipt with me, but they just said that because I had ordered via Uber Eats, they couldn't give me a refund or make the sandwiches again. Absolute disgrace and incompetence. There was absolutely nothing going on in the store, and the employee, who probably even messed up the sandwiches, was extremely rude and unhelpful. Never again.

Nice staff and great service :)

Super relaxed Subway with always well-stocked subs. Haki and his colleagues are super fast and very friendly!

On June 1, 2025, I ordered something for pickup via the app at 9:30 p.m. When I arrived at the store, it was closed. Opening hours are Sundays until 11:00 p.m. So, I spent money and received nothing. The phone number listed in the app doesn't exist, and there's no way to request a refund on Subway's website either.

The subs are very poorly staffed. You get the feeling the employees aren't interested in their jobs. The opening hours are also inconsistent. For example, they're open until 11 p.m. on Sundays. By 9:30 p.m., everything's already dark and the store is closed.

Complete mess , no cleanliness at all. Waited for 25 min and when my turn comes, the guy says we dont have foot long cookies.

Better not order online – disappointing experience Unfortunately, I can't recommend ordering online from this store. What was ultimately delivered bore little relation to my actual order. The extras I paid for were ignored, the bread I chose was simply replaced, and the vegetables were apparently chosen arbitrarily – completely regardless of my instructions. The food was also very dry and barely edible. It seems as if no one on site really pays attention to what was ordered – or the employees simply take too many liberties. If you don't go there in person and look closely, you get a real surprise package – unfortunately, in a negative sense. This really doesn't work.

What a waste to order from this store. They do not at all follow the instructions and just add their own ingredients. They always miss some other the other items in the order. Obv they do this on purpose. Please never order from here!

Unfortunately, it's not well done at all. You can no longer order at the checkout. You have to create your own sub. Should I perhaps prepare the sub myself? 😆

Just disgusting. I ordered a sandwich and fries. The fries were super soggy and bland. For the sandwich I ordered it without ham because I’m allergic to it and still has it inside. Is wet and just tastes bad.

The counter is really dirty! Not enough meat in the sandwich! Cleanliness was zero, the tables looked like no one was cleaning there, I was forced to take my food with me!! For me the worst subway in Munich...

During our visit to the Moosach Bahnhof Subway branch on April 28, 2025, we were rudely instructed to only order at the ordering terminal. After the order was placed, the checkout was carried out using the same gloves that were previously used for receipt - without changing gloves. A receipt was not provided and the gloves were visibly unsanitary; At least six subs were prepared in front of us without any change. Despite ordering, my sub contained a large blob of cream cheese - intolerable for me as a pregnant woman and also dangerous for allergy sufferers. The bread was hard, the sauce was missing, and the ingredients were carelessly distributed. After complaining, I was initially ignored and treated rudely. Only minutes later did another employee take care of the new order. Despite clearly stating “plant-based”, I was again served normal meat, the bread was again rock hard and had obviously been forgotten in the oven. Hygiene and service in this branch are absolutely unacceptable.

The Sibs are delicious, although completely overpriced. - if they are put together with appropriate care (which is very rarely the case) However, the buying experience is subterranean. The employee cannot be beaten when it comes to slowness. Then it's strange, the store is full and only one employee. I then left because the surrounding shops were cleaner, more customer-friendly and, above all, faster. At the moment I can only advise against the Subway Moosach. Better go to the bakery or get a kebab. Subway Moosach - UNDERGROUND

Recommendation for new construction Ordering terminals here is quick and the service is good...fresh Subs!

3rd time ive ordered from this subway and EVERY time the bread was crusty and stale, the packaging was not acceptable (bag not stapled shut with receipt), generally the worst subways ive ever had AND the sub was not cut in two (dont care much about this but its standard for subway right?). Also second time they forgot my cookies (Ubereats instantly refunded). At first I thought it was the driver, but after the 3rd time and same issues, with different drivers, its clear is the shop. @subway HQ someone needs to go inspect this place and bring them up to speed.

Terrible service, we were there today with friends, stood in line and they just INTENTIONALLY ignored us! We ended up not ordering anything because there were customers being served behind us! This is simply a disaster!

at 5pm on 03/13/2025 the employee at the counter insulted me by telling me that I had to go to the machines to take the order, then after 5 minutes the other colleague came and took the order at the counter

The sandwiches used to have much more lavish toppings, with jalapenios, pickles and olives. It somehow fell away - how boring. Very disappointing - a shame

Unfortunately the new owners are very unsympathetic, especially the employees. Apparently they are no longer motivated to do their work at all. You also wait a lot longer for it because there seems to be savings on employees on the weekend. Very unfortunate. Food quality is still the same.

Most unfriendly service. It was a lady staff who didn't even smile and was so rude.

I ate there with my son today. The sandwich was OK but the lattice fries were inedible. When I told the lady at the counter that the lattice fries tasted like stale fat, she was very unfriendly. I told her that I wanted the money for the fries back, she ignored that and made new ones. They weren't any better and I had to hear that I should listen better. Such an outrageous thing. Speaking louder would be great. Customer service definitely needs to be worked on.

Nice staff Food was good Terminal worked.

Waited almost an hour for lein sub and the store was 80% empty. never again

The worst subway ever. It is not possible to order in person; you should use the devices, but there are only two of them and the card readers on them are defective. Nevertheless, you have to order on the device and then pay again with the receipt at the cash register, where you are then treated rudely by the staff and then ignored. After waiting unnecessarily next to the checkout for 10 minutes, I asked again what was going on with my order. Then the employee would yell at me if I couldn't see that he was working. And then informed me that the order wouldn't be made because I hadn't paid yet. I asked how I should do that if the card readers didn't work and I was constantly being ignored, whereupon he became more impudent and aggressive. After a total of 20 minutes, unnecessary waiting and an unpleasant conversation with the staff, I left hungry. So if you want to waste time, have unnecessary discussions with rude and unprofessional employees that might end up in physical fights, this store is the perfect place for you. I would recommend everyone else to avoid this store and spend their money in the store where you will at least be treated politely and don't have to worry about having to fight with the staff because you want to buy something to eat from them.

Wow, great food, great atmosphere, great staff. We were served by Nabi and couldn't imagine it being any better. Deserved 5 stars!!

On Saturday at 7:30 p.m. the two of us wanted to eat our sandwiches in the store, but we weren't allowed to because it was supposed to be closing soon, and the opening times said otherwise.

Great shop, very friendly staff (Adorn), highly recommended.

Nice shop and food came quickly

Very friendly and efficient staff. I can recommend it 11/10

The subway is very clean, the staff is nice and the food is also very tasty

Everything is always very tasty

The food was prepared quickly and tasted very good! The staff were friendly too!

Staff nice, food as usual at Subway. the visit was good.

Sid and Hari are one of the best employees in this Subway. They are super friendly.

Very good branch, always nice cooperation. Recommended

Freshly renovated. Nice decor and fresh food.

Normally I'm not interested in leaving reviews online. Especially at a chain store like this. If this were a normal restaurant, most people would get the same quality. But I have to say that this subway at Moosach station just sucks. The first time this happened was when I ordered takeout with Uber. Due to missing ingredients I was called and asked to replace it with a cheaper sandwich without being compensated. However, my friend who had shopped at the restaurant that same day told me that he had eaten the same sandwich, which was no longer available due to insufficient ingredients. Who should I believe now? The second time I went to the restaurant. The cleanliness of the store was simply unacceptable to me. There were cockroaches crawling under the cash register. And the staff didn't wear gloves while cooking, I could clearly see the dirt on their nails. I promise this is my real experience. I also hope to see this restaurant properly and improve it. To be fair, the food didn't taste any different than any other restaurant. But if it stays that way next time. I will not change my mind and report it directly to the authorities.

Food doesn't come. First the order didn't arrive in the system, then they ran out of bread.. Very cheeky.. I don't know what language the gentleman is speaking.. Pointless. UBER DRIVER WAITS IN FRONT OF THE STORE 20 minutes. The poor guy has better things to do. Very disrespectful.

Worst Subway I've ever eaten. Way too much hot sauce on the sandwich, everything was sticky. I still have stomach cramps from this food the day after 🥴

Subway is open until 10:30 p.m., we arrived at 9:55 p.m. and the door was already closed, the lights were still on, but the display was already empty. I don't know if the employees closed early or the opening hours online are wrong, but I don't expect that kind of service in the city center of Moosach. The worst rating!

Worst subway in Munich... Even worse than in Großhadern. The staff doesn't speak German in any way, the information that only card payment is possible comes at the checkout. A careless sign tells you about it beforehand, but it's not noticeable! As with delivery via Lieferando, a napkin is even missing when picking up!? Shabby, unspeakably unbearable for Moosach! Then it's better to have a Turk with a kebab at the location.... But Subway has totally lost with its bad staff! As an update, not even paid extras are delivered! Incredible!

We were there last month for a little snack to try it out. We were thrilled. I knew Subway from Canada 20 years ago. Subway is an institution there. I was very pleased. Today my husband and I were there again. It's been a long time since we've had a meal so ready. 1. Whole wheat bread sold out before 7 p.m. 2. We wouldn't be understood. 3. I was ignored... I can hardly be overlooked. 4. The bread of the sandwich wasn't crispy like last time. 5. The quality of the meat and sausage ingredients is below all dignity. The shredded chicken stuffed into my bun looked worse than cat food. The remaining meat and sausage products looked like the cheapest from Aldi. The price of 10-14 euros has NO relation to the quality of ingredients. 6. The biggest and most disgusting sin was the menu's "potato lattices": limp and sticky. We are horrified. 25 € and so many calories for garbage. Train your people in language, management and service and please check the quality... It is a disgrace to let employees without sufficient qualifications and language skills work alone in a restaurant where they are exposed to high pressure. The two were lost when more than 2 people stood in front of them. The workflow and timing were uncoordinated - almost chaotic. The colleague noticed that I was keeping a closer eye on it and was embarrassed. Your employees should be proud, not embarrassed. The fish stinks from the head. And this one stinks really bad. You won't get a cent more from us.

The food is okay, but the service... Don't assume that I know the range and maybe if I say "I don't know" I'll explain a bit about how everything works. A little more friendliness wouldn't be bad either. Second: flying. They even sat on the ingredients. 😭 And the employees didn't do anything about it...

The employee Sid was completely unfriendly and he didn't order as we wanted even though we were there. In general the food was not tasty and the staff was very unfriendly. The ingredients in the sub were also old, as you could tell.

The two “employees” are extremely slow and clueless. No attention is paid to hygiene at all and it has become extremely expensive... terrible

Well, I like Subway sandwiches, but in the branch in Moosach the specialists work poorly While an employee is desperately eating two sandwiches, the colleague is chilling with his legs on the table in the office and making a private phone call The line is getting longer and longer and after 15 minutes I still can't get a sandwich even though I'm the first in line The employees have apparently been employed there for months and still have to ask their colleagues what goes on the chicken fahita Please cancel these two complete idiots in Moosach

Sorry but I have to honestly say I don't know how the service could have been any worse. I really can't say anything more about it.

Really a very very bad Subway! Let's start with the fact that the toilets have been in the process of being remodeled for 2 years. ^^ The shop is old and dirty! Employees hardly speak German! But the highlight was today when my girlfriend and I ordered, sat down inside, ate half of it and then the employee shouted through the whole store “only for take away, don’t eat here” so we asked why? Then it just happened that we didn't have any employees and didn't have time to clean. Well, I've never experienced anything like that! We left speechless, but that was the last time we would get something from the subway! Impudence!

Terrible store. I ordered 2 subs, 5 cookies and a new melt for delivery. Everything was ok with the delivery, but everything about the order was wrong. Not enough cookies, the wrong types and when asked they said, yes, they can get chips. How about you let us know and then get your money back if you can't get the goods you ordered? Then sauces were out and there again, instead of being informed, 2 sauces are mixed and possible allergies are negligently ignored. The melt was baked far too long and had poor toppings. Disaster how the store works

I like coming here. The food is always delicious and the employees are super nice.

don't go there!!!! Vallah, he was so stingy with meat. No tomatoes, no onions,...

Very tasty and warm food, fast service and a pleasant atmosphere ensure a very good dining experience!

I recently visited Subway-Moosach and had an exceptionally pleasant experience. The atmosphere was welcoming and clean, making it a comfortable place to dine. The service was outstanding; the staff were incredibly friendly and attentive. As an Indian, I was delighted to see the staff treating all customers with equal respect and kindness. From the moment we entered, we felt genuinely welcomed. They have introduced new sandwiches and menus, including a variety of vegetarian options. The restaurant is super hygienic, always well-maintained, and the staff consistently ensure that everything is clean. They go above and beyond to please customers, even for take-away orders. This was one of the best dining experiences I've had, and I highly recommend this place to everyone

Very bad service, no interest in customers. The new employee has to work alone with 9 customers, although he does not understand the German language well. The other worker just walks around pointing fingers instead of helping. Personally, I waited 20 minutes for anyone to even ask me what I wanted to eat. It's a fast food restaurant and you shouldn't wait more than 20 minutes for a sandwich. This isn't the first time I've had a problem with your services and I know I'm not the only one. Also, every time I came, all the tables were dirty and no one wanted to wipe them.

An employee who took half an hour even though the store was empty and in the end the sub was cold

It was muddy. It's outrageous that Ricola now costs extra even though it has always been free.

I'm a fan of Subway, especially the Spicy Vegan Patty (even though I'm not a vegetarian). Of all the Subway stores I have visited so far, Moosach is at the top when it comes to quality and service. The bread is always fresh, as are the vegetables. And the choice is always there. In addition, the staff is always friendly. Since the renovation, it's also quite comfortable inside, even though I always order "to-go".

The subway here is really great! The vegetarian chicken terriyaki sandwich is particularly delicious. Hari is super nice :)