Subway in Bielefeld

On June 20, 2025, I was at the Subway restaurant at Eckendorfer Straße 37 in Bielefeld with two friends. The employee named Wahid was very rude to us. Even though we had ordered normally, he threw us out of the restaurant without reason and without respect. This behavior is completely unacceptable. We request that the incident be reviewed and appropriate action taken, and this was not the first time this has happened with this employee.

I came especially, but it was closed. Both the website and Google Maps said it was closed until 1:00 a.m. I arrived at midnight. The employee was unfriendly and unprofessional.

My visit to Subway was... okay. The selection of ingredients was varied as usual, and my sandwich was freshly prepared. The taste was solid—nothing mind-blowing, but definitely not bad either. The service was friendly, if rather reserved. Everything went fairly quickly, but the store overall seemed a bit lackluster—neither particularly inviting nor particularly unpleasant. Cleanliness was okay, but some areas (e.g., tables or the drinks area) could use a bit more attention. What you get is basically exactly what you'd expect from Subway: a custom-made sandwich that fills you up quickly—but definitely not a culinary highlight.

I like going to this Subway and have never been disappointed

I'm very disappointed. The sub was extremely sparsely tossed, and it took quite a while after ordering at the kiosk. It tasted good, but there was just not enough for the price. The place was very warm and stuffy.

The terminals are useless, and coupons can't be used. But that only becomes apparent after the order process. So, a waste of time! I've gone to the competition!

It was delicious. I love me those great sandwiches. Great fast food choice, and much healthier.

I had a very stressful day and was completely distracted, so I was quite slow when it came to ordering. The team cheered me up and were really attentive to my needs. Thank you for that! The food is also good and perfect for a quiet evening.

My favorite Subway. The subs are delicious and the employees are friendly and motivated. Wahid, in particular, is an unrivaled legend as a Subway sandwich artist.

Two of us were there for dinner. We entered our order on the terminal and then wanted to enter a promotional code. We tried a few times until an employee told us that the codes couldn't be entered there. We then had to repeat our order verbally at the counter. If you set up terminals like this, they should work.

Modern and clean branch with very nice staff. The subs are great as always.

Super nettes Personal, bin immer gerne dort.

I pre-ordered with a pickup time and had to wait another 20 minutes on site, something like that shouldn't happen.

My favorite subway! Great atmosphere, nice places to sit, clean and always a great and friendly team of employees. Thanks to Midya and Omid for the delicious sub and the great welcome, I'll be happy to come back again and again. :)

Juice shop, display incorrect prices

Unfortunately it's pretty dirty here in the store. Crumbs and leftover food on the floor everywhere...

Echt lecker, schnelle Bedienung

Open until 1am on Saturday? But the employees were extremely annoyed that we ordered something at 0:20. A lot of what we wanted was empty and this should be updated at the machine. It's a shame, even though I've been here several times, I didn't see it as clean.

Nette Bedienung, gutes Angebot und sauber.

Actually a good shop but the employee W. is very unfriendly in contrast to the others. Otherwise great shop.

Great subway. Mostly friendly staff and good service. Ingredients are always fresh and the shop is very clean. Satisfied customer for years

5 people and 3 customers and half an hour waiting for poor service

everything was great except the employee, whose name is Wahid, he was unfriendly and can't deal with customers.

48€ for parking? If you sit in the store for a long time to eat and talk, you will be asked to pay a lot when parking. Absolute rip off!!!

The employee named wahid is very unfriendly and there is no way you can serve guests in this way!!! Food was fresh and tasty.

Great (by Walid) led and very friendly team, despite Saturday evening and the restaurant being full. Gladly again.... 👍😀

Been there again for a long time! Our daughter even liked it and that’s saying something :) would definitely prefer Subway to McDonald’s and KFC!

Functionally furnished, a very modern branch with very friendly, courteous employees. A pleasant alternative for a quick bite into your meal. Recommended 👍🏽

The sub, like everywhere else, is super tasty, but the service tops it all off. Thank you for so much kindness on such a cloudy day 🤗

The employees were better back then and the store was going under. Was served rudely by the manager (Tracy). The netted potatoes were weaker than those from McDonald's and you have to manage that first. I only wanted my sub with tomatoes, cucumbers and corn and they put very little on it. When I asked for something more because there were only 3 things I was told that it would cost extra. So whether you take everything or only take 3 things, the sub costs the same, I don't understand...

I was pleasantly surprised, the food was really tasty.

I was there with my husband and little son a few days ago. So Wiam is the best sandwich artist I've ever had the pleasure of experiencing at Subway. Great praise, honestly, I've never received such good advice as I did with him 😊.

Every now and then it can be a delicious sub sandwich.

Super friendly employee, we even got something 5 minutes after the store closed. This is really rare and not a given. Absolutely recommended!

I now find eating there to be really overpriced for normal people. You should give up franchising and find a reasonable price. I don't go there anymore, I can't afford it anymore

The waitress Jasmin was really very nice and competent!

The usual delicious sandwiches. Gladly again. Super.

Great advice for me with intolerances, thank you Petra. Was great advice. He took a lot of time to go through everything with me.

Everything was great except the employee Petra, who was very unsympathetic. She should think about how she speaks to people/work colleagues. Abdu, on the other hand, was super nice.

Never again, I see what is described there as a Philly cheesesteak sandwich as an impertinence.

Completely overpriced! Two half subs and two cokes for over €20. Now I remember why I never eat here and prefer to go to the competition. In any case, you get more service for the money. Unfortunately I didn't receive any receipt.

I ordered at the terminal because the line was too long. Employees don't process orders at all.

Had a very nice lady as a waitress. Gladly again.

Very nice staff! Greetings go out to Wail, the best employee here!! It would be cool if you could watch football here too..

At lunchtime you should be there before 12 o'clock, otherwise it takes a long time

Best subway far and wide! Wail best employee

Subway as you know it - everything is ok.

Was there shortly before closing time, Wail was still in a good mood and quickly helped me get my dinner

Correct employees. Credit goes to Wail

The menu offers the typical range of system catering. The service is friendly. Free parking.

Really good subway. Clean and the subs feel neat so there are no problems eating. Also very well organized

Very nice staff, especially the employee Wail was very nice and helpful.

Best service. Jasmin and Wail are top employees!

The employee Wail was abnormally correct!!! he made my day

Nice service, food was okay and not as bland as in other fast food chains.

Was served and advised very nicely by Wail. Sub also very tasty. :)

Wahid simply the best worker! He needs a wage increase and has to become a shift manager!

Food tasted very good. Never had such a nice and funny employee like Wali

Typical Subway... Subs are always delicious, the selection is wide and there are always nice promotional days with certain subs. Unfortunately, Subway is becoming more and more expensive, like everyone else, but you still get your money's worth here. Really tasty and filling!

So the sub tastes okay and edible. But the staff is very lacking. We were there on April 18th. at around 8:30 p.m. in the Eckendorfer branch. There were 4 employees working. Two ladies and two gentlemen. The smaller (medium-sized) gentleman was very unfriendly, just threw all the ingredients around and gave me a very serious and angry look when he didn't understand which cheese I wanted. By the way, he and one of his colleagues looked at customers who came in and giggled and sometimes laughed at them while they were working so dirty and without concentration. The taller, slim gentleman is actually quite nice, but he makes far too many jokes and comments on everything you want on the sub, so it's very unpleasant for us customers. One of the ladies, who was relatively quiet, was very nice and fine. I hope that the many negative reviews that have emerged in recent months will lead to branch management making staff aware of their behavior. LG

Wail was very friendly. The sub was delicious and everything was great!! Always my pleasure

Wail made good sub!! Love and great workers, funny too

Very nice service, very friendly atmosphere, we would like to come back. The air conditioning must still work then everything would be great, thank you

Delicious food but it was way too warm inside. The climate needs to be repaired very quickly.

Just fine like any subway. Friendly staff

I ordered something to be delivered a total of 3 times. When ordering for the first time: No drink included, no two types of cheese as ordered. 2. Delivery: no drink included, no 2 different types of cheese. 3. Delivery of the SUB ordered was missing the second type of cheese and the iceberg lettuce. I strongly advise against having this delivered, leaving out ingredients is cheating! And if you are not able to deliver drinks and blame it on the supplier when asked, it is inhumane and bottom drawer! Apparently they only do their job when you're there and watching. Stop the delivery service again if you only care about fraud.

Very crunchy bread, fast and friendly staff. Unfortunately, people in wheelchairs will hardly be able to use the toilet because the planning was wrong.

Especially delicious cream cheese! Always my pleasure! Greetings to Wahid

The employees Lotte and Carla were very friendly to me and served me well. My sub was delicious, but a lamp didn't work properly, so only 4 stars for ambience

The bad rating only applies to the employee Wahid. He tries to be funny (at the expense of the customers), but is very, very unfriendly as a result. You feel attacked and not taken seriously. Unprofessional behavior towards his customers. He was also insulting to his colleague. Otherwise Subway is great.

Got the best sub of my life here today - salami with extra love. <3 The employees are always nice, well trained, funny and treat each other nicely. This branch is probably doing something right! I always enjoy being here

Tidy and clean. Friendly service

The service is always very friendly and the ingredients are always fresh. Unfortunately the food, sometimes even when eaten on site, is a bit too cold. Still happy again.

Very tasty and fast service :) Great employee!!! Chocolate Cookie is the best, highly recommended

Honestly, the food was really tasty 😋, nice service! The Waiel was really funny and very friendly 😅😊, always there.

Very bad service, food wasn't fresh and the shop was dirty too. Wouldn't go there again

We have eaten here several times and have always been very satisfied. The service is always friendly, the subs are always tasty and plentiful. Even when it was very busy today and customers actually complained for no reason, the staff was very friendly and didn't let themselves be put off. That impressed us again in a very positive way.

I will never eat at Subway on Eckendorfer Straße again in my life. When I placed my order with extra ingredients, I was served very unfriendly and was told that such a thing would generally not work, the employee looked at me quite disgustingly and that's why I don't eat there anymore, the customer is not a king but , a normal customer being hit on

They only tell you when the sandwich is prepared that you can't redeem a coupon, which forced me to pay the full price.

The Subway cookies are simply the best. The subs are delicious. The staff the best.

Poor communication between the employees and the restaurant was very dirty. Instead of cleaning the tables, the employees in the back prefer to chat

There was someone named Dlo. You can tell he does it with passion and love.

clean and nice big place to sit. There is even a machine there where you can choose and personalize yourself without having to talk 👍 The employee Wail was very nice to us 🤗💕

Super fast service and nice employees. Wail very accommodating and helpful, see you again

A pretty good place to just enjoy a delicious meal. Wail is a very nice and friendly worker there. Thank you so much!! 🤗🤗

Everything was great especially Wael, nice service from him! I would like to come back again 😊😊

The service is excellent and the food is super 👌

Bin früher sehr gerne dort hin gegangen aber in letzter Zeit weniger , werde auch nicht mehr dort hin gehen das Personal ist sehr unhöflich , man wird immer böse angeschaut sobald man extra wünsche hat. Die Sandwiches sehen schrecklich aus die klatschen das einfach darauf lieblos Sehr schade früher war es deutlich besser .

Tolle Bedienung! Wail ist Klasse!

Komisch warum der Laden auf dem EG steht aber sich Subway nennt...ohne Bezug zum ÖV...Bin Verwirrt 😕

Meine "Liblingssystemgastro' wenn man es so sagen kann. Durch die Bestllterminalas noch viel besser. Man kann in Ruhe schauen was man möchte. Die Subs waren richtig lecker. Einzig das Ambiente erinnert etwas an OP Saal und es war zu dem Zeitpunkt zu dem wir da waren nicht ganz sauber auf den Tischen.

Wir waren zum ersten Mal in dieser Subway Filiale und sind sehr zufrieden mit unserem Besuch gewesen. Wir sind von Jasmin sehr freundlich begrüßt worden und sie hat die Bestellung sehr schnell und rasch zubereitet und dabei stets ein Lächeln auf den Lippen gehabt. Dabei hat diese Filiale sogar Bestellterminals, aber wir bevorzugen den persönlichen Kontakt. Die Subs sind sehr lecker gewesen. Als Nachtisch haben wir uns noch jeweils einen XXL-Cookie gegönnt mit Macadamia Nüssen und dazu eine Tasse Kaffee. Soooo lecker schmecker. Wir sind rundum zufrieden und kommen gerne wieder!

Essen ist lecker sehr freundliche Bedingung

Bei diesem Subway wird man einfach von Mitarbeitern abgezogen 👏🏼 Mitarbeiter weiß ganz genau, dass nur zwei Coupons eingelöst werden ( 2x 15cm Sub, und man bekommt 2x 15cm umsonst ) Am Ende sagt er einfach „ich mache euch ein Menü ja“ während die Bezahlung aber schon stattfindet. Anderer Mitarbeiter sagt noch „ja ihr kriegt dann ein Menü gratis“ Wusste gar nicht das ein Menü 25€ kostet 🧐 Am Ende mehr bei Subway gegen den Willen bezahlt als man sogar normalerweise ohne Coupons bezahlt. Werden diesen Subway nie wieder betreten, und unser Umfeld auch ganz sicher nicht mehr.

Super Lecker über dem normalen Fast Food Niveau

Ich war vor zwei Tagen im Subyway an der Eckendorfer Straße essen und habe in meinem gesamten Leben noch nie so eine unfreundliche Bedienung erleben müssen. Als die Mitarbeiterin namens Nalin meine Bestellung falsch fortgeführt hat und ich sie freundlich daraufhin angesprochen habe, wurde ich damit konfrontiert nicht deutlich genug gesprochen zu haben. Ich war schockiert und der Kunde neben mir schaute mich genauso entsetzt an. Die Mitarbeiterin begann weiterhin sich über mich zu beschweren, anstatt sich für die falsche Ausführung zu Entschuldigen. Außerdem drohte sie uns damit kein Sub für uns zu machen. Ebenfalls bekam ich mit wie sie nach hinten ging uns sich über uns bei Kolleginnen beschwerte, die ebenfalls anfingen uns unfreundlich anzuschauen. Ich gehe regelmäßig bei Subway essen, aber nach so einer schrecklichen Bedienung, wo man grundlos angegriffen wird, verzichte ich viel lieber auf meinen Sub.

Bei Subway passt es einfach. In der Regel kommt man hier innerhalb von 10 Minuten dran. Kann es Empfehlen.

Trotz totalem Stress waren die Mitarbeiterinnen super freundlich und zuvorkommend! Tolle Arbeit 😊👍🏼

Coole Leute guter laden würde wieder essen.

So wie man eine Filiale dieser Kette erwartet. Personal ist immer freundlich und hilft bei der Wahl des Gerichts.