RD Peter H. Hess Restaurationsbetriebe Gesellschaft mbH in Düren

Roast wild boar with red cabbage and boiled potatoes... restaurant food at a snack bar price... really great

An incompetent employee!!!I haven't seen something so unfriendly in a long time. If he can't find the house, he says that he says insulting, cheeky sayings and then says that we shouldn't order food in the store anymore. But no problem ever again in life. Better change your job if you can't handle it!

2 hours and still nothing... I called once: "The driver has a problem with the car... It may take 5 or 15 minutes". 30 minutes later still nothing. Nobody answers the phone... I used to be a regular customer, that's over... It's a shame because it tastes great but service is part of it... Ok the problem might be Lieferando, but it's your restaurant and it's up to you to make a decision. If a Lieferando courier has a problem and it takes an hour, then you should tell him to cancel the order and have someone else come in his place! 30 minutes later (after 7 attempts) I could reach someone. He told me that he was in the kitchen and didn't hear the phone. But everything is fine, the driver is on the way... 15 minutes later still not... That just wasn't true...

This McDonald's is unfortunately a disaster. There are several problems there: - Cleanliness The tables and floor are 90% completely dirty. They apparently don't think it's necessary to wipe down the tables and pick up food from the floor. I don't even want to choose the restroom there. - Service Table service is regularly canceled there. Then you have to go from the table to the counter, and in our case, that was 100% free, because the food wasn't ready despite calling your number. With luck, you'll get it brought to you. If you complain, you're first asked if you're sure, or it's denied or argued. The highlight was a burger; ordered without cheese, but of course, it had cheese on it 😂👍 When I returned it and complained, they just said, "It's not that bad." After a discussion, they took it back and brought a "new" burger. It wasn't exactly new, but... which brings me to the next point: - Hygiene I received the same burger back, only someone had scraped off the cheese. And I'm sure of it, because the heavily smeared packaging made it easy to recognize. There were still cheese residues on it. I didn't dare eat it, as I neither knew how the cheese was removed (picked off with bare fingers?) nor had any confidence that other "additives" hadn't ended up on it. In the evening, things seem to be very strange at this McDonald's. The staff would rather stand outside in huge groups with friends or family than work. This group of people also doesn't seem to be able to admit to making mistakes, and they certainly don't want to hear anything about regulations and hygiene standards. To be honest, I'd rather go without my soul food from McDonald's for the time being... What a shame.

The food wasn't cooked properly, not even the rice, noodles or chicken pieces were tasty. After the food we bought, which was also way overpriced in terms of taste, we went to the toilet and saw that the workers there didn't even wash their hands after going to the toilet, which was very disgusting, so I wouldn't take anyone there