Picco Bello Pizza Service in Augsburg

Ordered online. Two-hour wait. When I called, they explained there were delays. I understand! A drink as compensation seemed nice. But I didn't get it. The driver accidentally gave it to another customer. Okay... Never mind, the food's here! My child will get food! ... Well, that didn't work out! It was cold and inedible! So disappointing!!!! My patience and understanding have reached their limit! And I paid €23.50 for this!!!!! 8:42 PM! I'm sick and my child has nothing hot to eat! 🤯😤

Very, very tasty pizzas, highly recommended!!

The owner just hung up! I was just about to order a large party pizza, listed on Lieferando as €18 with three toppings of my choice. I didn't want these three ingredients mixed together on the pizza, but rather a third of each topping with a different ingredient. I was told I had to order something like that by phone; it wasn't available online. And they promptly charged me €25, then €20. The reason given was that it would make more work in the kitchen. When I asked what difference it made whether the ingredients were mixed or individually on the pizza, the man on the phone started ranting, said, "Then order them online," and simply hung up (I could still hear him cursing me loudly; he was obviously not alone in the room). I wanted to order from the closest place to me, and then this happened! If you can't work professionally, you shouldn't. I wasn't being rude, I just asked a legitimate question. I've never experienced anything like this before.

The food took forever and wasn't fresh at all. All the free tables were filthy.

Reading and understanding orders is very difficult, and the friendliness of all the employees is abysmal. The topping on the McFlurry is a joke! And they must be skimping on straws at this branch. Unfortunately, this is always the experience at this location! If I could, I would give it negative stars.