Ömür Sofrasi in Osnabrück

It's really annoying that the online prices only apply to online orders. I ordered by phone and had to pay a whopping €6.56 more for three pizzas – without any prior notification. When I inquired, they simply said, "That's just how it is." In my opinion, that's no way to treat customers – this isn't what transparency looks like.

I ordered from them twice. Once, a driver came by in the morning and just handed me some random pizza. After a phone call to the shops, the delivery driver picked it up again. Then in the evening, a different delivery driver brought me the pizza, but only to the same street, 30 minutes away. Today I ordered food and it arrived 45 minutes later than the delivery time. And unsurprisingly, the food was cold.

We were in Osnabrück today and had made a reservation for today, July 14, 2024. I have a voucher and even made a booking request yesterday. We're arriving here today and it's closed, and I'm furious. It's absolutely outrageous. I want my voucher replaced because the nearest store is in Cologne or Hamburg, way too far. I'm from Salzbergen, severely disabled, and can't drive that far anymore. Osnabrück is the limit of what's bearable for driving a car. Sorry, but never again.

Nice restaurant. We've celebrated there twice already.

We only had drinks, but we were thrilled with the system. Ordering at the table via QR code and then even paying online. It was perfect for us.