Möbel Höffner Berlin-Schönefeld in Schönefeld

Very nice, large Höffi and damn good food there, not too expensive, but tastes damn tasty. Huge selection of couches and many more, staff nice and friendly

On September 7th, 2024 we bought a great couch from Höffner, our salesman Mr. Rino Nothnick was super friendly and competent, he gave us very good advice without forcing anything on us! Thank you Mr. Nothnick, we'd love to come back soon! Family K.

Here you can shop endlessly. Everyone will definitely be happy here again and come out with a satisfied smile on their face.

I was only at the information stand and had previously been to Höffi in Schöneberg. I had to pick up what I wanted from the central warehouse in Schönefeld. Paid at the information stand, left twice around the corner to the warehouse. The employees were very nice and brought the display case into my car. Service and employees were everywhere, nice, friendly and everything was handled to my satisfaction. Thanks

You absolutely need a customer card. There are regular discounts.

There is nice furniture there, but it is very expensive and the quality has deteriorated dramatically.

Very good advice in the wardrobe department bought after the excellent advice

Bought a sofa there. Great advice, very friendly and we understood everything well.

Today we were at Höffner in Schönefeld. Bought winter blankets and pillows. We were advised by Ms. Richter, a young, very competent and customer-oriented saleswoman. She knew everything about everything and listened to the customers' wishes. We couldn't have gotten better advice. Thank you again and good luck with your work. You always want such dedicated staff. Greetings Matthias and Sabine

Actually a shop that you should avoid. Apart from the overpriced prices, because you can get the same things cheaper almost everywhere, the staff is simply unfriendly and seemingly uninterested in the customer. Regardless of whether it was simple information at the info point or a complaint, communication has already been annoyed, incompetent or simply cheeky on several occasions. We only go there if we absolutely have to.

Like some here before, we unfortunately had a bad experience. First we were advised by a really nice employee and we immediately made a customer card with her and bought a bed. We were really happy about the friendliness. But when we got to the checkout, we were greeted by really unfriendly ladies. I gave my husband (who was standing 2 feet in front of me) my bank card so he could pay for the bed because he was just better able to pay. After paying, the ladies wanted to see the bank card and the name that was on it and then the sermon began as to what my husband would think of paying with my card (we have a joint account) and he has to have his own account, even though we have several times declared so that we have a COMMON account. Especially since it's absolutely none of the ladies' business what our account looks like. And when we asked what this unfriendly behavior and the drama was about, we were laughed at. We were actually thinking about buying 2 more children's beds, but after this incident they were definitely there for the first and last time.

We have been buying our furniture from Höffi for around 34 years and have never been disappointed. They are a little more expensive, but the service is good and the advice from Ms. S. Kaup on our last purchase was also unique. We needed a customized wardrobe and chest of drawers to match. She took a lot of time to find the right thing for us and was even able to fulfill our special requests and we would like to thank you again for that. It was a lot of fun. We have never encountered unfriendly employees at Höffner. We wish you all the best. M. + C. Jaffke

1 star is still too much. I ordered a cabinet online and it arrived damaged. Complaints are now taking 2 weeks. The huge package is still in the way. A ridiculous discount of €30 was offered. The cupboard cost 10 times as much, but I'm not buying a broken cupboard for that!!! Customer service is a complete disaster and I can only advise against buying here.

Advice and sales great 👍 I bought a couch 🛋️ on July 13th, 2024, it has already arrived at Höffner but it will be delivered on September 18th, 2024 😡Delivery time is catastrophic!!! Never again 😤

Pleasant atmosphere, good advice, not too crowded

Great advice in the express department. The employee (Sandra) gave you the feeling that she didn't want to force you to sell something, but rather gave you honest advice and responded to our questions. We will make further purchases from Sandra again. Top employee 😀

A large store offering a wide variety of furniture in diverse designs, including options for kitchens, beds, and more. We purchased our sofa here and are very satisfied.

24.8 XXL flea market Nice but it's really not XXL, everyone else does it too

A bit too big and spacious if you visit all floors. A comprehensive offer for this. A friendly and non-intrusive employee ordered our couch exactly according to our wishes, delivery and disposal took place exactly as agreed. The inexpensive self-service restaurant in the house is also recommended; everyone can find a suitable dish there. I find it annoying that the entrance and exit/checkouts are too far apart.

Goods are being sold that are not in stock!!! This shop is absolutely not recommended, it sells goods that are listed as being in stock and that is not the case at all. Our refrigerator, which was supposedly in stock, is already 4 weeks overdue!!! Höffner says they don't know if or when the manufacturer will deliver them. How can you sell goods as in stock and not have them at all??? Unbelievable. Not recommended, prefer one of the other competitors.

The food was good, but we didn't find anything

I found our new dream kitchen here at a great price. The employees take a lot of time and the advice was top notch. Everything worked out great, from the advice, the ordering, delivery and assembly, everything was great. The fitters did a good job. Posting my finished kitchen here. Can only recommend it.

Despite being Saturday, there wasn't much going on today, so there were still plenty of parking spaces available. At the moment there are great offers and a great financing offer. The salespeople were very nice and competent.

Ordered furniture, the couch came super quickly. Then ordered furniture from the treasure trove as well as a revolving door wardrobe. Delivery date should be August 8th (brief back and forth in between, delivery date postponed to August 22nd, called, replied - now again 8.8... we wait and wait, took a day off - delivery Didn't come, it was taken out. But by whom? Not from us, we still didn't get an appointment

Very good and friendly customer service in the lamp department

Wonderful, Ms Schwarmer gave me great advice. Thank you for that!

Thank you Nele Richter for the nice and competent advice.

Today when I was shopping for furniture with my mother-in-law, I received perfect advice from the employee in the express department. Our wishes were taken into account, but we were also shown alternatives. It doesn't get any better. We are very satisfied and made a good purchase thanks to the employee.

Höffner is huge and at first impression seems to have everything. But here and there it is missing. And if you can give a 45% discount, you've probably really ripped people off with the previous price. The furniture is really expensive!

Delivery was catastrophic. That doesn't actually fit with Höffner quality. One of the gentlemen who delivered my goods was really rude and, so to speak, really complained to me because they couldn't get in through the barrier on the courtyard side. He told me that another driver (delivery) had brought it back without delivering🤦🏻‍♀️even though that is his job to deliver goods, regardless of whether they were parked in front of the house or parked a little further away. That's actually not my problem. I could just as easily live in a block where there was no courtyard entrance directly to the front door. I wonder what they would have done. He argued with me on my doorstep as if he was right. That doesn't work at all. I'm experiencing something like this for the first time too. Very disappointed with Höffner, they should teach the supplier candidates how to deal with customers!!!!!! Definitely not like the gentleman!!!!

Friendly staff and good service

Very friendly staff. I felt well advised and in good hands.

Very helpful and friendly staff.

Very bad customer service! I bought a couch from Höffner with countless problems! First there was delivery damage... it was repaired... then the headrest was defective... it was repaired... then the decorative stitching was defective... to date no answer to my phone call. Yesterday I went to Höffner again because the second headrest now also has the same defect... You can clearly see that the holes were set too close and it was defective as a result. I was at the service center at 10:00 a.m....I was the first customer...at first I was ignored and the employees were chatting about who had guessed correctly who would be in the final of the European Championships. I was called at 10:07 a.m....there was no reason for me to keep the customer waiting 7 minutes. They then took a photo of the defect in the headrest and told me that the warranty had expired about 2 months ago. I then said I would leave the headrest there until it was repaired, whether out of goodwill or with a cost estimate for the repair... the employee said that wasn't possible! I then asked him why I drove here...just to take photos and then drive back and take the defective headrest back with me? I asked the employee if he knew why companies like Amazon are so popular with customers...it's clearly customer service!!! When I go into shops in Germany I often look at demotivated faces... along the lines of customer threatening to take orders... retail is going to die out and unfortunately it's the retail sector's own fault... for what reason should I buy my goods there? Because of the advice...this doesn't always take place because there isn't always a high level of specialist knowledge there either. You can also look for information on the Internet. The businesses that offer the customer more will be considered...and where the customer and satisfaction come first. You can say yes...we are sorry about your problems...but we are not the manufacturer...nor is Amazon for the majority of their products!!! But I always received good and satisfactory care from them. Höffner shouldn't just be about selling. But also about customer service...a satisfied customer comes back! If the management understands this and aligns its employees and the company philosophy accordingly, success will continue in the future! Despite their numerous discounts, furniture stores don't seem to suffer from overcrowding. Recognize the mistake! And a nice greeting to the service center...customer service should come before private conversations!

A large furniture store to browse through, but we only wanted to take a small piece of furniture for children that was only available once as an exhibit. We asked a warehouse employee at the goods issue where we could find the piece of furniture to take with us, he directed us to the salespeople in the respective department. Unfortunately there was no salesperson in sight, we searched the department but then left when we found no one. I find the procedure very cumbersome as you can only get such small, handy pieces of furniture upon request from a department employee, you then have to pay for them at the checkout and only receive the goods at the goods department at the end.

Stay away from DESIGN25 GMBH & CO. KG, SCHÖNEFELD / Höffner Online GmbH & Co. KG - The delivery times are not adhered to. 9 weeks turned into over 27 weeks without the promised goods. Customer support tries to put you under pressure if you legally want to withdraw from the purchase contract. As compensation, I was offered a 100 euro voucher for an order value of 3000 euros. Just a joke. The order has since been canceled as a “goodwill gesture”. Ordered at: schrankwerk.de probably belongs to the Höffner / Kriger group

We bought a washing machine and would like good advice.

We had Mr. Fuchs put together a dream kitchen for our daughter. Mr. Fuchs is very competent and helped us a lot in keeping a surprise for our daughter a secret until the end. THANK YOU VERY MUCH FOR THAT, it was completely successful. Thanks also to the dream team 808 Mr. Aurich and Mr. Unbreit, who installed the dream kitchen very competently. Thanks to you that everything went so smoothly.

Ladies and Gentlemen My wife and I were there on Saturday and looked at garden furniture. Great employees, friendly, helpful. Everything as always. Afterwards we decided to invest a lot of money in a beautiful lounge. Drove 30 minutes there after work today. On site after I met the lady I said I wanted to buy something: “No, we don’t have the corner part anymore. “ A pity. Can't you do anything about it? "No" Maybe you can get it from another Höffner? Look for “No.” And can you order it? "No" So I came here completely for free? "Yes". So that was the dialogue. What I would have liked differently: a friendlier demeanor and no monosyllabic answers. Maybe think of solutions to the problem presented by the customer yourself and try something other than saying “no”. If it doesn't work, okay, but at least try. Best guy: after I asked her if I could buy the exhibit and she said no. Simply put a sign on the furniture stating that it is no longer available. So don't get your hopes up and we would have known on Saturday that it wasn't there. What did I invest: Precious time A lot of nerves in a conversation like that Gasoline back And it's just damn mad that there are such simple things to prevent something like this.

A highly competent and very friendly woman from the express department (Samdra). Lovely again. ☺️☺️☺️

I wish everyone a good day and a productive day, I bought a sofa from this store and came to pick it up today. However, I was shown maximum disrespect at the checkout. A young woman was sitting at the checkout and when I asked her where I could pick up my sofa, she directed me to the information desk with an extremely dissatisfied expression and tone. I don't know whether their hostility was due to nationalistic reasons or other causes. But just five minutes later, as I walked back, she was giggling happily with another woman. I know her name, but I won't say it because I don't want her to get a warning or a penalty because of me. Please just pay attention to the behavior of your staff towards customers. I would like to add that you have the best products on the market that combine high quality standards with affordable prices. Best regards, your customer

Unfortunately no sellers had the time.

A great furniture store, highly recommended. The staff in the bathroom department was super friendly and helpful, especially the gentleman in the department, he noticed that I had to get back on the AB towards Cottbus, his tip was that I should concentrate on speed otherwise it could get expensive 😀 P.S. I stuck to it, which isn't always easy for me 😉

I've bought furniture several times, but we usually go to the restaurant there on our lunch break.

Reception office and warehouse staff top

We bought a kitchen from Höffner for just under 20,000 euros. After 9 weeks we have no water in the kitchen, the light doesn't work and the kitchen window doesn't open because the tap doesn't fit. Despite an appointment, the assembly employees don't come at all (1st attempt) or arrive late (2nd attempt) and are then also rude. For the price I would have expected more. Update: 3rd attempt also failed. Appointment from 7:00 a.m. to 9:00 a.m. The call comes at 11:50 a.m.: "We'll be there in 10 minutes." Incomprehensible

I am very disappointed with the Höffner branch because they refused to replace my desk despite the warranty period for the furniture I purchased there. This is despite the fact that when I moved into an apartment I bought two desks and all other furniture from them. The furniture is not of high quality, they refuse to replace it and the staff claims that they are not responsible for it! It's a shame I spent money on inferior furniture. I will never recommend this store to my friends.

Click and collect is a joke to me there. You first have to go to the information counter and then be directed to the goods issue🤦‍♀️

I ordered a double bed two years ago and it arrived. But unfortunately the assembly team didn't do a good job. Since the bed was bent from below the plate. And looked out

Were in the household goods department on June 3rd, 2024 around 1 p.m. Wanted to buy a refrigerator. Employees treated us like air. No information received. Shameful! We have never been treated like this before.

1 star is too much. After 7 sellers and searches abandoned. If you don't want to sell anything, you're out of luck.

Sofa delivered today. Very unfriendly men at the delivery service. They also refused to take the packaging with them. So I couldn't check whether everything was OK. That was it with Höffner.

We also received very good advice when looking for a new sofa bed.

Online ordering disaster. Only with a payment of 1400 will all payment options be offered. Calculation button selected, then display not possible. Credit card chosen, not possible again after entering all the data. Then a new payment options field with fewer payment options. Jokeless... My Schufa score is 99%. Höffner, thank you for wasting time on the payment system and grabbing my credit card details!

Today we spent a full 7 hours at Höffner and especially at the employee Karin Kretschmann. This woman had great patience with us. She processed what felt like 100 of our wishes. She continued without looking at the clock. The woman was really great. I ask that this also be forwarded to my colleagues and that the supervisor should also be informed about it. THANKS!!!!

We wanted to buy a new bed today and met Mr. Paul from the bed department. We were given great advice, alternatives were shown and our wishes were fully addressed. We can highly recommend Mr. Paul and thank you. 🤗

Good large furniture department store

Finally found the right chairs!

Still a construction site inside

Professionally very well looked after but very cool in the building

Good and unobtrusive advice in the dining room department. And in the restaurant you could eat very well with a fairly large selection.

Mattress delivery is very special and not recommended for seniors (my husband and I are 160 years old together). The “old” mattresses are only taken away wrapped up and with a size of 200×90 this is a challenge (in terms of packaging material and handling). So keep an eye out for the small print - the trick lies in the details. After a corresponding complaint, a customer service representative treated us to roulades for two.

Absolutely poor customer service. Customers have to pay for mistakes made by employees. I won't buy anything there again, luckily there are enough alternatives. I won't recommend this company to anyone.

If you want to buy something there and can't find what you're looking for, you have to go twice as far to get out again, the highlight is the garden center! Only for rich people! Do you want to have a simple white plastic garden chair? But not with us, go to Poco. 😬

Great products but the prices are way over the top. There were enough employees on site. I didn't test the restaurant

Easy to reach, there are enough parking spaces. We were there in the morning on a weekday and it was relatively empty.

Huge range of branded kitchens, but also the various private labels from furniture stores. The range of small kitchens, which are often found in rental apartments, is unfortunately very limited. It would be more customer-oriented to perhaps focus more on the average kitchen owner, because not everyone has a 25 square meter kitchen available. Oh yes, and more honest prices. There are many indications on the internet that in many places “moon prices” are advertised in the kitchen sector and then generous offers and discounts are advertised in order to then come halfway closer to the real prices. A common problem... unfortunately.

It's a very big business and you can get lost very quickly. Nevertheless, the selection of the range can be very difficult.

Address 1A is the building opposite 1B There are only 3 ramps. They show a map in the office. 1A open from 10:00 to 17:00 from Monday to Thursday, and on Friday from 10:00 to 15:00.

We are long-time customers of Höffner, even if our real name is not here, there would not be enough space to post all sales contracts here. Now it has hit us too. We bought a leather couch, very expensive, exactly 2 years and 4 months ago. A mistake was made in the delivery at that time and the side parts were swapped, which was corrected within 1 week. It's all ok. Now a spring has broken out of this couch in question, through the fabric and a hollow has appeared, looks unsightly, we are not heavyweights either, a couch should not allow plastic springs to break due to normal sitting, it doesn't fit into the picture, looks impossible. We informed customer service, sent pictures, got an answer, appointment in 4 weeks, on a Saturday between 7 a.m. and 6 p.m. Sorry guys, we describe the time management alone as a catastrophe - at first we thought it was a mix-up of days, nope That's not the case - it stays on Saturday. Of course you can do it that way, set appointments in advance, at times that are from the Stone Age and hope that the customer loses interest. That is not how it works. This is in no way customer-friendly or service-oriented. We won't miss the weekend because we work shifts and will continue to provide customer service.

Good and, above all, huge selection. We found what we were looking for and are happy with the new couch, coffee table and much more. Canteen is also fine.

Unfortunately you have to look for the staff.

Unfortunately, I cannot describe what the shopping experience is like on site. However, I strongly advise everyone not to order online! The actual delivery time does not correspond to the delivery time stated in the shop. You don't get any information about delays in between. Unfortunately, our delivery also gave rise to a complaint. Contact with customer service is only possible via email with very incompetent staff. Questions are not answered, you receive misleading answers, you are fobbed off with low discounts and requests for supervisors and telephone feedback are ignored. The service is absolutely customer-unfriendly and can hardly be described as such. Really a shame and disappointing.

Spacious and well-stocked selection of furniture and equipment for apartments and houses!

For us it was worth it. It was school bag fair and our grandson is coming to school. You can also shop well around Höffner.

We bought a couch from the Danish manufacturer Hjord Knudsen from Höffner. This could be extended electronically until the push button was broken. The repair was only carried out by the factory customer service after several weeks by the manufacturer and did not last a year. We therefore complained about the repair in December 23rd. After countless phone calls, countless emails and an on-site conversation with customer service, we learned three months later that Höffner could not instruct factory customer service to carry out the repair due to the warranty. The manufacturer refused to repair it again. Conclusion: never again a leather couch from Hjord Knudsen! For three months we have had a leather couch in the living room that cannot be retracted and no solution has been found. We now have to take care of it ourselves, as Höffner customer service “can no longer do anything for us”. So I can no longer buy a couch from Höffner. A pity.

Our first visit to Höffner in Schönefeld. The furniture store is definitely very large, everyone is sure to find what they are looking for here. We found what we were looking for in the carpet department, as well as friendly employees. With a customer card you currently get 50% off all promotional prices. Was worth it.

I would like to express my thanks for the qualified support and advice from your employee, Ms. KRAMPE, from the Express department! The colleague solved my problem with expertise and absolute customer friendliness. So please continue to shop at Höffner! Best regards R. Levermann

Bought furniture here for about 10,000. During the installation my parquet and walls were damaged, the furniture they were able to install was also damaged. A cupboard in the hallway was not even installed due to mistakes made by the company. For more than a week I tried to contact the seller without success: emails, phone calls, no response at all. Stay away from this company...

Unloading furniture was a failure. There are no carts, you have to run to the end of the warehouse and pull them yourself. Warehouse workers have a nasty attitude towards drivers. Give a wide berth. If I could give a minus star, I would.

Whenever we have any extensions or requests we go to Ms. Hadel. We feel very comfortable with her and would always recommend her!

Advice okay, delivery a disaster. Couch was in stock, but delivery was already taking 10 weeks. Arrangements don't work, 1 delivery was canceled, 2nd time the suppliers were 3 hours early while I was at work and Höffner didn't tell them 2 p.m. Horrible, not recommended unless you have endless patience. I'm still waiting for my couch 😅

better than the branch in Tempelhof/Berlin but it remains a furniture opener.

Nice big store, lots of selection.

We were in the Höffner kitchen studio. The supposedly friendly employee (who said he had already planned a kitchen for the Federal President) gave us good advice and basically planned a very nice kitchen (on paper) for around €17,000 without us. We didn't even have a floor plan with us, so that was our very first pitch. We wanted to take the planning with us so that we could check at home whether it actually worked. We should sign something because he is not allowed to simply hand over the plan and we would have to confirm the personal data. Upon closer inspection, it turned out that the paper was a purchase agreement - but the dozens of pages were laid out for signature in such a way that you couldn't see the word purchase agreement anywhere. Definitely pure coincidence.

Always good offers in the area of ​​furniture and furnishings. The restaurant is also not bad for a quick snack. Always worth a visit. And friendly, competent staff.

Was at Media Markt. I can't recommend it, just like I can't recommend Möbel Höffner. Employees are worth looking for.

Very friendly staff, large selection. Delicious food in the restaurant

Very nice furniture store. All of our vouchers were redeemed, even for WMF pots. And with the May Beetle campaign we even received an additional €10 voucher.

We have been satisfied Höffner customers so far, but the service from Höffner Online GmbH & Co. KG | At Rondell 1 | 12529 Schönefeld doesn't actually deserve a star. We understand that there may be delays at the moment, but the way it was handled in this situation is not possible. We ordered a children's bed in the online shop on April 18th, 2023 to match the furniture we had already purchased in the store - agreed delivery at the beginning of August '23. The entire amount had to be paid directly. The delivery now took place at the beginning of February '24 - so 6 months after agreement and 10 months after payment. Although a cot is an essential piece of furniture, there was neither a temporary solution nor a refund for the transitional bed we purchased. Also no reliable status information about delivery, other than regularly changing dates. Despite the promise of compensation over the phone, this was no longer an issue after delivery and our complaint was rejected with a standard response generated. Our local Höffner branch couldn't help either because the online shop probably has nothing to do with the branches. Conclusion: Hands off the online shop (at least at hoeffner.de)

We had a saleswoman who was very nice, professional and gave us excellent advice. She took a lot of time and answered all of our questions to our satisfaction.

It's October 2023! Bought a bed that was delivered broken in November. The first time it was delivered it arrived broken again. Delivered broken again on the second delivery. The customer service on the phone and by email is unfriendly, slow and absolutely not interested in helping you. We haven't been able to use the bed for 4 months and we're just being held back. Never again Höffner! Absolutely not recommended!!!! Customer-unfriendly!

Been there again for over 5 years. Absolute fantasy prices. Just an example, who spends €95 on an ugly garden furniture cushion? No thanks.

Unfortunately, where it says “take away straight away” is rarely the case. Misleading.

Unfortunately, too many employees stand together and talk privately and feel annoyed when you ask them for help. Too expensive in many ways. Otherwise a very nice shop.

I ordered pasta plates online twice and both arrived broken twice. And then you have to take care of disposing of the broken plates yourself. Money back, not only replacements every time and they also arrive broken.

Great advice, we were extremely satisfied. Thank you very much

If we were shopping at Möbel Höffner in the kitchen studio today, Sabine Hadel & Trainee Morris made the two hours fly by with their expertise and friendliness. We are now looking forward to the appointment to prepare our kitchen. We received good advice from both colleagues and thus have a better insight into the finer points of the smart functions. Simone & Michael 👍

Can only rate the restaurant. Large selection, very good quality and fair prices. Very clean and well maintained.

Navigation leads to the store, turning left from the highway at 2 traffic lights