Möbel Höffner Berlin-Schönefeld in Schönefeld

If you want to get an idea of ​​the quality of the work, but above all how it is handled, you should definitely watch the video "So much botch for SO MUCH MONEY..." by Nordwolle on YouTube.

Nicely large furniture store, with good advice, especially when it comes to dining tables. The seller was very competent and friendly, even though it was clear that I wouldn't be buying a new table until the fall

I bought a voucher of 50€ for 170€ and still I couldn't redeem it Fresch only customers Locken Fall 2 4 mall to Höffner Because of a cancellation Thank you 1 star

Many thanks to Birgit Wagner, who gave us first-class advice. We are looking forward to the new couch and wish Ms. Wagner all the best and many nice customers. 👍

Even one star is too many! It's a shame there isn't a 0-star rating. Even that would be too much. We placed our order by email 4 weeks ago and also received an order confirmation. Previously, there had been contact with Höffner several times by email and telephone (Höffner Online). The purchase price was confirmed to us several times by email. After 4 weeks, Höffner suddenly noticed that the goods we ordered were not supposed to be an item with a "promotional label" and informed us that we should pay almost 50% more or the purchase contract would be canceled. It's disgraceful how customers are treated here. I can definitely not recommend Höffner. During the offer phase everything is “nice and dandy” but after that it all goes downhill. Höffner claims that the purchase contract is only concluded when the goods are delivered. Through this passage in the General Terms and Conditions, Höffner gives itself all the freedom to increase the agreed purchase price according to the order confirmation up to the date of delivery. Many customers will then be forced to act and are prepared to pay the additional price. Therefore, absolute caution is advised with Höffner. I can only advise against buying from Höffner!!!!

We were looking for garden furniture and now in April we found a very large area with a lot to choose from. Of course there was also a decent discount campaign. The 5 stars are especially for the excellent, competent, unobtrusive and patient advice from Mr. Rethmeyer. He knew what he was talking about and openly presented the pros and cons of the various alternatives and in the end advocated for an earlier delivery. An all-round positive buying experience. Thank you!

Möbel Höffner in Waltersdorf The Höffner furniture store is just big, otherwise there is nothing positive to report. We bought our second kitchen from Höffner 20 years ago. Now it should be one from Höffner again, but that won't happen again. The last visit by appointment to the Höffner furniture store in Waltersdorf was very short-lived. The kitchen salesman was already disgusting. We had everything with us: from photos to the approximate dimensions of the old kitchen. We stated our wishes and ideas. As soon as I was choosing the front, I was overwhelmed. Well, you're already looking for a front that's in the upper price segment, so we're around 40,000 euros, then I said, well, it's good that we still have half the price voucher and can reduce the moon price straight away. He then kept asking about our budget. We told him that we want a kitchen and we won't give him a budget. We'll pick everything and then we'll see, my wife said to him. I told him that he doesn't even have to come to me with his ridiculous prices. He really wanted to know our budget, but we stood firm. This seller just wanted to know our budget so that he could adjust the price to our budget. Yes, we had prices in mind, we don't go to a car dealership and want to buy an electric station wagon if we can't afford it. That would probably rarely be stupid. The salesman was really the worst. Luckily, there are still honest kitchen studios that don't charge ridiculous prices, so you feel much better off. Our 25,000 euros are probably better spent here. The date we were there was April 5th, 2025 at 3:30 p.m.

We received detailed advice on our sofa purchase from Ms. Birgit Wagner. Due to our incorrect measurements, we had a request for a change 1 day later, which Ms. Wagner fulfilled. Thank you very much. C.P.

Great selection and incredibly good customer service! We looked for ages for a suitable table and the right curtains and found both without any problems. Thank you very much to Ms. Wagner and Ms. Denner for the great support!

Was in the central warehouse and would like to say a big thank you to the employees. Very friendly handling and would be happy to do so again...I delivered after opening hours, I would be happy if it always worked like that...Mfg. Zebra South

Large selection, so we needed and received the furniture store's competent customer advice. Due to the generous customer discount, the price for the seating area was surprising and attractive. We were completely satisfied.

Thanks to the competent and patient support of Ms. V.Zimon, I was able to find something suitable for me from the multitude of living room elements. Thank you again Ms. Zimon.

We wanted to buy a couch today and had very competent sales advice from Ms. Birgit Wagner. Thank you again.

Mr. Bilan gives the best answers to all questions And you know, really nice

Unfortunately there is a new delivery date every week. The waiting is unbearable! Sad

Your first-year trainee, Mr. Bilan, was very nice and gave me very good advice on lamps. Always happy again 👍🏻

It's a pity that the restaurant doesn't open until 10 a.m....much too late for breakfast.... Actually, you have breakfast so you can then relax and do some shopping, etc....but unfortunately, in many cases, it becomes a rush, or MSN doesn't allow it at all, unless you're retired and only go there for brunch...9 a.m. would still be a reasonable time for the restaurant...it doesn't have to be open until the evening...just a little coffee time and that's it. And cordoning off areas would be a good practice during the coronavirus pandemic...right? One or two employees are welcome to hone their consulting skills...and not be annoyed if they're approached by a customer shortly after 10 a.m. - not everyone buys an entire kitchen or complete living room furniture on the spot.

Very nice and courteous lady at the checkout, I fell in love immediately.

Instead of issuing reminders, you hire a debt collection company directly that also makes inadmissible demands lol Just call or write an email. It sometimes happens that you overlook an invoice as a company, especially if you place a one-off order from an online shop

Hello, we bought furniture in Schönefeld yesterday. What great, excellent advice. Not only incredibly competent, no, also super friendly and fun for everyone, dear Ms. Wagner. If we go to Höffner in Schönefeld again at some point, we will go straight back to her. If everyone else had as much joy and fun at work, no matter where or what the job was, there would be no more frustrated customers. Many, many thanks again to Ms. Wagner. When we sit on the new couch, we will always think of this wonderful advice. The D. family from Brieskow-Finkenheerd

We got detailed advice from Sven Zimmer about planning our new kitchen and are absolutely thrilled! He took a lot of time, listened to all of our requests and supported us perfectly with his professional expertise. We were particularly impressed by the clear graphic representation, which allowed us to immediately imagine our future kitchen. He also had valuable tips and recommendations when it came to electrical appliances, which helped us a lot. Thanks to his advice, we feel well informed and are looking forward to implementing our dream kitchen. If you are looking for competent, patient and professional advice, Sven Zimmer has come to the right place! We got detailed advice from Sven Zimmer about planning our new kitchen and are absolutely thrilled! He took a lot of time, listened to all of our requests and supported us perfectly with his professional expertise. We were particularly impressed by the clear graphic representation, which allowed us to immediately imagine our future kitchen. He also had valuable tips and recommendations when it came to electrical appliances, which helped us a lot. Thanks to his advice, we feel well informed and are looking forward to implementing our dream kitchen. If you are looking for competent, patient and professional advice, Sven Zimmer has come to the right place!

Sure, it's a huge store with a fairly extensive selection, but unfortunately, it's often very confusing and scattered, especially when you're looking for specific items. For example, we were completely unable to find a clear section with a selection of wall shelves. Some items aren't even priced at all, like the wall with the throws... The worst part, though, is that with all the furniture orders we've placed recently, not ONCE has the product been delivered that was of impeccable quality. There's always some kind of damage and/or obvious manufacturing defects. This just makes buying furniture no longer fun. There's obviously no quality control from Höffner over the manufacturers?!?

You have to have time because there is almost everything to see and buy for everyone.

It was a nice and funny conversation, gladly again, Dietmar Löwa

We always find something here, a huge compliment to Mr. Rethmeyer. A great advisor with a lot of patience. I like classic sales, where you still have time for the customer. Without Mr. Rethmeyer we would have gone somewhere else. Thanks

We wanted to have breakfast in the restaurant and were amazed when guests with a German Shepherd sat down next to us. Where food is served, it is very unhygienic

The salespeople certainly work for a low base salary They immediately led me to the most expensive leather couch... I left and 4 weeks later saved a lot of money online on the Höffner website Dear Höffner sellers We are the customer and there are other furniture stores in Berlin and Poland!!! Höffner's slogan "Furniture city huge in Höffner's furniture city, yes there is something going on" In this sense

Bought 2 items online which were delivered at different times (the second item without prior notice). The items were okay, but one didn't fit. So I tried to return an item. However, I noticed that no return label was included, so I contacted customer service. After 3 weeks of regular follow-up, I received the return label via a link. I then sent the item back. There was no further response after that. The money was also not transferred back. After a month passed, I contacted support again. He didn't read my emails and finally sent me a return label again, even though the goods had already been sent back. So I escalated the issue via Paypal. Here my deadline was contradicted on the grounds that I had sent it to the wrong warehouse and that this was causing delays. I will now avoid every Höffner and hope for everyone who shops there that they never have to have anything to do with customer support. The revocation took place at the end of January. To date I have not gotten my money back and this will obviously take a long time.

Alias ​​Möbel-Kraft Online GmbH & Co. KG At Rondell 1 12529 Schönefeld Order hotline: +49 (0) 0800 - 35 22 222 Fax: +49 (0) 0800 - 35 22 222 Our experience: Subject: Complaint about poor service and damage Hello, I would like to express my dissatisfaction about purchasing a wardrobe. Unfortunately my experience was extremely negative and I am forced to post this complaint online. 1. Incomplete delivery: The agreed delivery date was met, but only half of the cabinet was delivered. 2. Damage in the hallway: Several places in the hallway were damaged during delivery. Despite repeated attempts to report this damage, I have not yet received any response. 3. Chaos in the apartment: The contents of my old wardrobe had to be distributed around the apartment due to the incomplete delivery, which caused considerable dissatisfaction. 4. Personal collection attempt: I drove specifically to Höffner Mannheim to collect the missing parts, but was turned away and did not receive the parts. 5. Damage caused by the fitter: During the final delivery, the fitter stood on my bedside table with his street shoes and scratched it. Photos are available. 6. Lack of communication: Despite multiple attempts to contact me by post and email, I have received no response to my complaints regarding the damage to property or reminders for the remaining balance. 7. Incorrect contact details: In addition, an incorrect fax number was given on the homepage on the Internet, which made contacting us even more difficult. I am very disappointed with their customer service and can therefore only advise against purchasing from them. There are many other reputable companies to buy furniture from that offer better service. I expect a timely clarification of this matter and compensation for the damage caused.

Except that I had to wait a long time to be served, Ms. Wagner was competent, efficient and very nice in the sales conversation.

I was in Walterdorf today and I have to say I am so impressed with the customer service. My newly purchased couch...which I couldn't sit on...was canceled without any problems and I found my dream couch with the very competent Ms. Lehmann.. Many thanks to the whole team, keep it up. Kind regards, Ursula Bolze

Today I bought a new sofa and a bench from Mrs. Wagner after very friendly and good advice. Thank you very much, Ms Wagner, we will definitely be back. Rarely if ever have I had such a great saleswoman/consultant.

We received great advice from Ms. Wagner today and bought a wall unit here. Very good advice

Got a good deal today with the discount campaign at Höffner. Found great furniture and have never had such a relaxed and patient customer advisor. Thank you dear Ms. Wagner. Now all that’s left to do is deliver.

We got a new couch today, a huge selection in all price ranges :D We received super friendly advice from Ms. Wagner and the restaurant is simply great!

I ordered a sofa in the store there, but with different finishes than what was on display, including a different color. The sofa was delivered to my home on time about 8 weeks later, but unfortunately I discovered that the color was different than the color that was available as a fabric sample in the local furniture store. Officially, I was delivered the color that was signed for in the contract, but the color was completely different than in the store, regardless of the lighting conditions in my apartment. Even if you put the fabric sample from the store on my sofa at home, you could see that the color was significantly different. I was very disappointed and the customer service was not very responsive. They only responded sparingly to my detailed but friendly email, saying that I got what was contractually agreed and that they couldn't do anything more for me. I wasn't even offered a small refund, even though I paid an extra 200 euros for the color you wanted. I find it really very customer unfriendly and I am very disappointed. I would never order/buy a sofa there again! After this assessment, Höffner's customer service contacted me again and said that they wanted to look at the case again and forward it to the department head, after I had described everything in detail again by email in response to their request. After that, there was NEVER ANYTHING from them again, since December I and my query emails have simply been ignored! That topped it all off.

Perfect spice workshop with 2 great people. Gladly again. Suuuuuper!

The advice was excellent! The employee asked the right questions in order to accurately understand our wishes. Within just 15 minutes we found two sofas that perfectly matched our ideas. I have never bought furniture so quickly and easily! Top!

Great idea. This way you can easily adapt the spices to your taste.

This review refers to an indoor promotional measure from Gewürzjäger Workshop. After a short, humorous introduction, we were able to get started and mix our own spice mixture (according to the recipe). It was great fun! The spices were fresh, as were the professional instructions. I'm looking forward to tasting my tandoori masala in the sauce soon!

Today I happened to be at Höffner to buy a school bag for my daughter at the bag fair and discovered the Spice Bar stand, what a great experience it was. An individual steak seasoning was put together for me straight away, which I was then able to mix myself with lots of great spices and try out real know-how. You won't regret it. Spices at a very high level, with a lot of passion and expertise. Thank you for this great moment

Great spice course from Just Spice - off to the kitchen department

Cool team, great campaign created our own spice mixture

The spice workshop was great! Gladly again

Was a very good workshop. Super friendly and a lot of fun. Always happy.

Mega cool workshop 👍 was really fun

It's all about furniture here. Everything your heart desires. Includes a restaurant with a large selection of dishes from morning to evening. If you don't find anything here then my name will be Willi. The restaurant offers changing daily specials to suit every budget. It's sometimes fuller than the furniture store itself. It fills up quickly, especially at lunchtime. That says it all how good it is. The furniture store offers everything related to living, furnishings, chic, knick-knacks to offer something for everyone, dishes, pictures, technical kitchen appliances, lamps...

I picked up my online order via Click & Collect shortly before the end of the day. The employee at the information desk was very friendly, I received my goods from another employee within a few minutes. Top service!

Actually, not even one star should be transmitted. Unfortunately, incorrect measurements were made when I ordered the kitchen, which is why I had to spend the money to hire companies who had to fix it - of course this was not the purpose, otherwise the kitchen could have been purchased somewhere else - Unfortunately, I don't even get a statement/answer from Höffner... Installations were forgotten and incorrectly delivered... after several inquiries, I received an email from Höffner that wasn't really customer-friendly and didn't lead to a well-founded goal. A defective stove was also installed, I haven't received any feedback about this for weeks and therefore no correction of the defective device - even when it was pointed out that it was a source of danger - no reaction from Höffner-Waltersdorf!

I bought and paid for various items in the online shop, which are stated to have a delivery time of 3-4 days. 11 days have now passed and if I hadn't called them several times, I still wouldn't know that the goods were supposedly in the packaging. As of now, it was my last order from Höffner and I can only advise future buyers against it. Service is different! But apparently you can afford to treat customers like that.

Had a very good sales conversation. The customer advisor was competent and very funny and made me feel very comfortable

Drove there, shopped and went home OK

We were amazed at the good selection of couches at affordable prices. It was delicious again in the restaurant. We had roulades with dumplings and red cabbage.

We were given very good advice 👍

The order confirmation states delivery in week 7. So far, no shipping confirmation or tracking number. My customer account states that I can see the status of my current order there. But there's no current status there; the order is just listed. My email about this only received a terse response.

Old fashion shop with same style workers. Not recommend at all.

Customer service is an absolute disaster. If you call you, you will be put on hold again without proper communication and no reply will be given to emails.

I bought a Simply brand wardrobe from Möbel Höffner with delivery to my own apartment. Not that it took longer than expected, the cabinet was not complete and parts were included that were not supposed to be included in the order. In short, the wrong product was delivered. Customer service could not be reached and my request to speak personally to a Möbel Höffner employee was not taken into account. Instead, they insisted on communicating via email. For me, completely ignoring customer requests has nothing to do with customer service. I then withdrew from the purchase contract and asked for the cupboard to be picked up. An appointment was made in several weeks because Möbel Höffner had no other appointment available. About a week after I withdrew from the purchase contract, the purchase price was debited from my credit card, which I can now book back on my own, which will take several weeks - and in the meantime my overdraft will be debited. I now have to sue for these costs or I'll be stuck with them. For me, the experience was nothing other than a complete fraud on the part of Möbel Höffner. I would strongly recommend adapting the internal processes. Disaster companies. I can only advise against buying from them. I'm going to the competition from now on.

Unfortunately, I have to say that the online support is absolutely disappointing. I've been waiting in vain for a reasonable clarification on my refund for a week. E-mails are obviously not read carefully, which leads to questions that have already been answered being asked again. In addition, answers are not received for several days. Such customer service is unacceptable and will damage the long-term reputation of your online shop.

You have to know the prices, otherwise you will pay too much

Finally, the first completely new quality kitchen. We tried to get inspired by three regional kitchen studios without success. Then the walk to the Höffnerhaus Waltersdorf... Mr. Wilfried Fischer knew how to listen to us from the start, inspire us and take us to our new kitchen! Thank you very much for his competent, patient, friendly manner and the really fair all-inclusive price, we can only recommend! When it came to kitchen appliances, we decided entirely on Bosch. Unfortunately, even after a 3/4 year wait, the oven was not available, but here too he didn't let us down and recommended an immediately available device from Samsung with a split front door for 2 baking levels, great invention and now we are super satisfied ✌🏻😎 👍🏻

It is difficult to reach by public transport. Only for drivers.

The kitchen advice at Höffner is very good. The entire planning was transparent and friendly. Mr. Depold responded very well to our wishes and gave us good advice. The customer service representative paid attention to even the smallest details and always had the big picture in mind. We would always buy our kitchen here.

If you are a driver, simply do not take the load to this company... unloading must be done by yourself. Failure!

Unfortunately, at Höffner Waltersdorf service is not understood in the same way as in Tempelhof. I bought a couch and the lady initially made a professional impression until she asked me where I came from and then, as the conversation continued, she explained to me that “she” already finances everything here 🙄…has nothing to do with my taste To do sales and service. The second event was that I was looking for a seller of WMF pots and found someone who wasn't responsible but thought he could also help. The answers were very instructive; the statement about pots from the Comargan series was laughed at and said that the material was irrelevant. I bought a set for around 600 euros and had to ask KI about the differences between the selected rows of pots because the seller was unfortunately not competent.

Offers are ok, but unfortunately our question to the employee in the kitchen department was uninteresting. Apparently felt disturbed by us. No big sales were expected.

Great business, clear, friendly and competent. The restaurant is also recommended, good and cheap.

NEVER shop at HÖFFNER!! The worst service and customer support! Höffner delivered me expensive goods of poor quality. I complained about the goods with regard to the statutory warranty (BGB). Ms. D. (customer service) refused to exchange the goods on the grounds that I would receive exactly the same goods in the same quality again. There is no lack of politeness in customer service. I will take legal action on the matter. You shouldn't allow this kind of treatment with customers.

The Höffner branch in Waltersdorf is a little more expensive, but you can always find bargains - I discovered a dream couch there for very little money and bought it straight away. Thanks !!!

We almost always buy our furniture for our house here. We bought a desk, cupboard and chair from Paidi for our son who is starting school this year. Service is exceptionally good. Cleanliness is very good. All employees are very helpful. Always my pleasure. Thank you.

You can see the high quality in contrast to many other furniture stores. I was also given very good advice and treated with a lot of patience. The store offers a huge selection, is clean and there are enough salespeople and customer service staff on hand. Thank you for the great service!

Went to the furniture store today (Saturday) and bought a table from the exhibition. They were unable to pack the table so we could take it with us. We have to drive back again in the week to be able to pick up the table, which will hopefully be well packed. Rather bad for such a big house. The pickup was a bit bumpy. But the department head packed the table perfectly. Thanks also for the nice conversation with him. We'd love to come back.

We went to Höffner to plan a kitchen. Ms. Hadel advised us very competently and with a focus on the customer. She spent a lot of time with us and suggested several options so that we could get a comprehensive picture. Thanks!

We have been a customer for years and have already spent a lot of money there, but have always been satisfied so far. Well, we haven't had to use any service so far. Now we've decided to buy a kitchen there and I can only advise against it. Absolute catastrophe.

01/11/25 was in the kitchen department around 2:00 p.m. I wanted to look at the kitchens. I took some water. A consultant asked me what I was doing. He was in a consultation right across from the counter at the seat. Should leave the water standing. Of course I felt very bad. Then I no longer wanted a kitchen. A sign would be great. This can only scare away your customers.

Absolutely great advice! Ms. Riediger is not only incredibly friendly, but also has the specialist knowledge and gave us unique advice on our dream bed. Thank you so much for that!!!

Ordered a new kitchen in Höffner-Schönefeld today. We felt very comfortable with the two very nice and competent consultants who could fulfill all of our wishes. We are very grateful and can only highly recommend this kitchen department. :-)

Delivery time slot was from 7 a.m. to 1 p.m. I took the whole day off and waited. What a shame nothing came of it.🤬 höffner came through to me downstairs!

Such a joke, there is a lot of advertising with 40% off everything and when you find a nice table you almost always get no, it's exempt, great advertising, thanks for the long journey, I could have ordered it straight away from an employee in Schöneberg told me you can pick it up, it's in stock and you can get the 40% but thanks for the long drive too

Most of the employees are in an absolute service desert, more concerned with each other than with the customers. In addition, everything is very inadequately signposted.

Friendly and quick to find someone if you have questions or want to purchase.

A huge thank you to Mr. Rino Nothnick from the “Residential Sales” department for great, friendly and competent advice. I am more than satisfied with my new permanent sofa bed. Thank you very much 🙏

Looking for new, high-quality living room furniture, we finally found what we were looking for at Möbel Höffner in Berlin-Schönefeld. In the furniture department there is a variety of furniture that makes it difficult to choose. But we were saved when we met Mr. Rino Nothnick. A very competent advisor when it comes to quality furniture. In a friendly, business-like atmosphere, we received expert advice on choosing our cabinets, display cabinets and tables. We were also able to rely on Mr. Rino Nothnick's professional experience when looking for a suitable leather upholstery suite. So we have found our so-called dream furniture and are already looking forward to delivery. In short, it was just fun and enjoyable with Mr. Rino Nothnick. We thank you for the pleasant advice. Best regards Undine and Günter Noack

I received very good individual advice and configuration of my Schröno sofa from Höffner. After initial difficulties with delivery, the desired delivery date was finally met. Many thanks to the employee Mr. Nothnick for the professional support.

Excellent service provided by Höffner employees especially Mr. Rino Nothnick. He has been extremely helpful and it’s the first time I felt as a satisfied customer of Höffner. He was helping us throughout the time we were at Höffner and also managed to convince us to buy a couch. I hope there are more employees like Mr. Nothnick.

Today even with a sectarian reception and DJ Totally nice Wow really creative

Top furniture store! Very nice and helpful staff who gave us excellent advice. The quality of the furniture is simply great, and the delivery was quick and uncomplicated. Thank you very much – we would love to come back!

Favorite place for years. Staff very friendly.

Immerse yourself in a lovely atmosphere, in a world where everyone is nice and friendly to you, and there is really delicious food at great prices. All of this awaits me every time I go to Höffner in Waltersdorf near Schönefeld. The advice is very good and competent, regardless of whether you are a woman or a man.

Very good, especially you can eat very well there, the staff are also very nice

Was in the lamp department (in Rangsdorf) for a floor lamp, quickly found what I was looking for thanks to the friendly saleswoman! Unfortunately, the lamp was no longer in stock, so the saleswoman did some research and phoned me to confirm that I wasn't going to Vogelsdorf for nothing!

Good selection but extremely expensive.

We bought a bathroom furniture set in Berlin-Waltersdorf on December 4th, 2024 and would like to thank Mr. Vincent Rolle for the very competent and friendly advice.

Best furniture store with top service and friendly employees.

We bought various pieces of furniture and would like to take this opportunity to thank you. We wanted to pick up the ordered goods with our van, but there were technical problems so that the furniture store could not provide the goods that day. Can happen. The customer advisor and also the customer service colleague were very nice. The furniture is now delivered free of charge. A highly recommended furniture store for years. Thank you very much at this point

Friendly service...was positively surprised by the restaurant in terms of quality...the range of furniture was very good...it's worth it...

Large store with an extensive range.

We received very professional and committed advice from Ms. Petrick when purchasing our new kitchen. Thanks again.

Had dinner there with my children. Everything was great 👍 We will do it again.

I thought about doing this post for a long time, but since I'm the proud owner of a mattress that I can't use, I decided to do it. I tried again in the last two days and found that I get up every morning with back pain and have to think about this company. In September 2023 I have, among other things, a double bed with mattresses, slatted frames, protective covers, toppers, etc. Bought. (Full service with delivery and assembly) A certain type of mattress was repeatedly advertised to me as being very good. I have repeatedly pointed out that I have back problems and need a hard mattress. When it was delivered, I noticed that the mattress was slightly pulling strings (which would actually have been a right to exchange) which of course did not affect the quality of sleep. I decided to use a full mattress cover (which I bought myself in advance) from day one because I have always used it. After the first night I had enormous back pain, but I still tried another night. However, I noticed that it was impossible for me to sleep restfully on the slatted frame mattress combination. I reported this directly to the local customer service in Waltersdorf. They wanted to contact me by email, but nothing has happened to date. Since I haven't slept on this mattress except for the two nights and the last two nights and customer service hasn't contacted me yet, I will probably have to throw it away. I always thought that Möbel Höffner had higher prices because it sold better quality and the salespeople were well trained, but I have to say that I am no longer convinced by this. I don't just blame it on the mattress, I noticed other things too. Some of the chairs for the living room had no felt on the legs and the legs were loose. Or the wooden living room table would be repaired in one place. It's a real shame, customer service could have ripped it out. 2 stars because the assembly service was ok