McDonald's Restaurant in Iserlohn

Outrageous rip-off and customer alienation! Five of us went there for dinner, and I dared to exceed the maximum parking time by 12 minutes because my 6-year-old still wanted to play. I left over €100 behind, and now I have a €63 fine! All my friends and colleagues have been informed not to eat there again! Loyal Parking regretted that they couldn't do anything because regular parkers were supposedly parking there. Where would anyone get from there? I've never heard such nonsense! The McDonald's staff told me the parking lot wasn't theirs. The management doesn't respond to emails either!

I've been a customer at McDonald's in Iserlohn for 25 years. I was fined €63 for parking by 10 minutes, even though I was already parked at my car, a customer, and had eaten beforehand. I'll be honest, I simply forgot about it out of habit after years of free parking. The management/supervisor's reaction was rude and rude. I was just out of luck; they had nothing to do with the parking lot anymore. The parking lot management also wanted nothing to do with it. They couldn't do anything about it, and as a customer, I had to stick to the 90-minute limit, which would be my own fault. There was no compromise between the parties. As a customer, you should have the freedom to stay a bit longer if you're going to leave money. After all this back and forth and the incredible rudeness on the part of McDonald's and Loyal Parking, they've lost me as a customer. This is an absolute disgrace and outrage. I could have even understood a first warning or €20 fine. But nothing justifies €63! That's how you lose your customers! It's all about making money and ripping people off! What kind of society do we actually live in these days?

Just like Mäces. What can you say?

Bad!!!!!! The order isn't fresh and is cold. If you go to the counter and speak up, something new arrives within 2 minutes, but it's also not fresh and has been warmed up. That's not possible.

A €63 fine for parking for 10 minutes over the limit. There were six of us there. It seems to be McDonald's' policy to spend a lot of money and leave quickly. This is a total rip-off!!!!!! A disgrace!!!!

The place is an absolute nightmare. Any comedy is a joke compared to it. How can it take 45 minutes for two episodes? 😂 And then the employees have to be addressed first. Goodbye, never again.

The food is up to McDonald's standards. It's usually very loud here, and you can sometimes find food on the floor. What's particularly annoying are the vents. These are mounted above the seats, and you can't sit underneath them because they're set so loudly. The staff were friendly and helpful.

This McDonald's is simply terrible. Incompetent and unfriendly employees. Apparently poor management. A large order wasn't completely packed into the bag again. And the burgers look like they were just thrown together. It's best to avoid this place. Every second order is incomplete; the employees are simply incompetent. The problem is, even if you go to another McDonald's nearby, it's always the same operator. They should finally sell out and hire a competent operator. McDonald's should take action here...

Yes, anyone who still goes there voluntarily to eat (if you can even call it eating) can't be helped. Very messy, unclean and absolutely terrible. As a little bonus, I received a gift of 63 euros from Loyal Parking (see photo) because I exceeded the maximum parking time. To be honest, if guests can't even eat in peace, then you don't deserve to have any customers at all. It's a disgrace how the catering industry at McDonald's has developed. Good luck with this new anti-customer tactic. May it work like it did for us, where you, dear McDonald's managers, lost four customers.

Strange entrance, strange access. Otherwise, standard McDonald's.

It was a stop after visiting some nearby mines, the first thing I did was go to the bathroom, but unfortunately it smelled bad, they need to be more attentive to cleanliness to avoid bad smells, something else I didn't like was seeing a woman with a baby lying on one of the tables, it seemed like she was at home and the truth is that I don't think it's right to put a baby on the table where many people eat, I don't know if the manager is a relative or is the husband, but he didn't say anything, he just looked and talked to her

What happened to me today isn't just bad service—it's an absolute no-go. I deliberately ordered a McPlant because I'm a vegetarian. Instead, I was given a burger with real beef. This isn't just an "oversight"—it's disrespectful, irresponsible, and extremely stressful for people like me. When I noticed the mistake, I called the restaurant several times—no one answered. Instead, I was deliberately hung up. No apology, no call back, nothing. I'm angry and disappointed. This isn't a small matter, it's a matter of trust. Anyone who works with food has a responsibility—especially when customers specifically choose meat-free options. What happened today is unacceptable to me, and I expect an official apology and consequences for the handling of complaints.

Very, very good service! Despite breakfast hours, they made us a McSundae. I highly recommend this McDonald's; the restaurant and restrooms are clean.

Fries weren't full, were old, and didn't have enough salt. The restrooms were dirty. Orders were quick. The McWrap was more of a wrap without a side dish than a proper wrap. The burger was good.

I find the prices a bit cheeky these days. But a quick cheeseburger for a quick snack is okay.

The parking lot is narrow and confusing. Otherwise, it's one of the better McDonald's branches.

Garbage service, I didn't get a McFlurry because the service doesn't speak German

I've been going to this McDonald's since I was a kid. But today, while tasting my first Chicken Big Mac, which I prefer to call a "Chic' Mac," I was greeted by a 4cm-long black curl, most likely from a man. I thought I'd never find a hair in my food at a restaurant like this, until today.

This McDonald's is simply terrible. Incompetent and unfriendly employees. Apparently poor management. A large order wasn't delivered in its entirety again. And the burgers look like they were just thrown together. It's best to avoid this place.

I all round you get what you want very fresh, but people who work here at counter desk are unpolite, I eat here often and often get wrong order, and also its not so clean, specialy if you eat outside you can see rats running around, you can throw them fires. Anyways enyoj in lunch full of adrenaline.

Absolutely overwhelmed staff, ordered online and wanted to pay in cash, waited over 20 minutes to pay, people repeatedly ignored us despite asking if we could pay, and we waited another 20 minutes for the food.

Unfortunately, McDonald's has a rat problem. If you order from the drive-thru, you can see the little creatures scampering and hopping around, especially in the evenings when it's dark.

Extremely unhygienic and absolutely not recommended. The store is extremely dirty – the floor looks like it hasn't been mopped in months, and neither the tables nor the rest of the dining area are properly cleaned. There's almost always something missing at the drive-thru. After a visit like that, it's no surprise if you get a stomach bug. We'll definitely never be back – other McDonald's branches show that things can be much cleaner and better... definitely one of the dirtiest and most neglected branches in the entire area.

Nice staff, except for the team leader. They gave us a Happy Meal with a double Playmobil animal. I wouldn't trade it...

Tables dirty, apparently from the day before.

McDonald's is just getting worse and worse. The burgers are extremely overpriced and getting smaller and smaller. The store in Iserlohn is also somehow always dirty and dingy.

The worst McSundae of my life. The cup wasn't even half full, and half of it was liquid. Five spoonfuls were all gone.

Never again moldy nuggets in Happy Meal that can't be true catastrophic and unfriendly staff

Just a McDonald's. Nothing special. They should pay more attention to cleanliness and hygiene. The tables and floors are usually dirty, and the clearing carts are full.

I occasionally visit the Iserlohn branch, but today was beyond anything I'd imagined. It was extremely busy, which naturally leads to stress and mistakes. As a result, part of my order was incorrect, which I was able to handle. But when I got home and saw that animal in my fries, I was completely shocked. How can something like that happen when it's supposedly clean? I'll be avoiding that branch from now on.

Unfortunately they often forget 1-2 things that you order, as well as a straw. Otherwise it's quite good, but I would say that even 1 star is a bit much for the service.

It was clean. The staff were very friendly, and the food came quickly.

Renas is the best, cool, handsome and recommends the best things #EmployeeoftheMonth

I've been disappointed several times, but each time I thought, "Oh well, it happens." But today is enough. I ordered two meals, and firstly, it took an extremely long time to arrive, then there was no sauce at all (no mayo or sweet and sour sauce), and to top it all off, I opened my Royal Ts and the patty was completely missing. I can't think of anything else to say about it; it has nothing to do with me making a mistake for once. There's a system to it, and it keeps happening. Better to eat somewhere else.

You order a Cheeseburger Plane and you don't get any cheese instead of an onion. This is the second time. So you should make sure that your staff can speak German. Communication is a catastrophe!

The worst branch far and wide. Made 4 mistakes when ordering (including coffee instead of strawberry shake in the HappyMeal + missing promotional glass, despite pre-ordering online and no busy activity.

Unfortunately I'm not satisfied. Several people placed an order. My companion had the food very quickly (although the wrong glass was there) My food, ordered at the same time but in a smaller portion size, came and never came. When I asked, the lady had to check and unfortunately my food was a bit cold. Too bad

Apt was playing over the speakers.

Were very friendly and helpful. Unfortunately, some tables were still dirty even though there wasn't much going on.

I always enjoy being here. Very good location, which is why you can easily stop here. The food is delicious and the staff is very friendly, even when it's stressful. During peak times, ordering can take a little longer, but not excessively long. But where is that not the case...!?!? I recently tried the “M”. That was good!!

Dirty tables and benches everywhere. Garbage return totally overfilled. Simply unpleasant...even though the fast food was very empty. Really a shame.

We celebrated my son's birthday there and no one paid any attention to us. We weren't even allowed to give the children water that we had brought with us, which would have been forbidden. Ordered cake there and just put it down, the knife was not placed in front of the adults but in front of the children👍 only the young man who took our order was friendly. The shift manager wasn't happy with us and let us know. Celebrated there for the first and last time

Workers are very mean, I can't even take photos of my own food. And they look funny all the time.

Where should I begin... Every second order is missing something, and when we asked an employee (young, thin, with a middle parting) about it, he started cursing us in Arabic... Never again!

Waited a long time for food and the toilets weren't exactly clean

Every damn time I order a cheeseburger IN PLAIN in the evening of the week, the same employee slaps ketchup on it, boy. I'm lying comfortably in bed and I just want to enjoy this burger and you're ruining my mood.

The burgers used to have better toppings. The staff is very friendly.

Cheese in the burger not melted and caramel sauce was not added to the milkshake. Goes better.

Worst MCS evening I've ever had, food cold, cucumbers on it even though I ordered without, rude manager, the fries aren't the real thing either

Really stupid staff! Ordering two menus and missing fries is a difficult job

My chicken nuggets are absolutely cold! The service at the checkout was very overwhelmed and quite unfriendly, but I still got a taste of a hamburger, so well overall

My cheeseburger is dry every time, as if it's been in there since the morning. I always get yelled at by employees at Mc drive. Every time strange people around me talk to me. Only got one star because the milkshake always tastes good. Vanilla 0.4l to one.

My ice cream had no caramel sauce and the drive-thru employee yelled at us. Kind regards, Amely

I'll just start, I've never seen a McDonald's like this. An order for 2 people is apparently too much for the McDonald's and then I'll never forget to pack the bags properly again

Table service came late, apparently everything stood there for a while. food and coffee were cold. After a complaint, the fries were at least replaced. Staff friendly but overwhelmed. Unfortunately the tables were dirty, I asked the lady about it, she wiped it with a rag, this rag didn't look good. All in all it wasn't that great.

The employees were so friendly - I wouldn't be interested if the food tasted good, but my girlfriend said as soon as she entered the store it smelled like leftovers being used. The nuggets smelled strange and a few hours after eating them I got a stomach ache, belching and wanted to throw up. I've been to a lot of Mecces, always in a hurry, but today was bottomless. I don't normally write reviews but before you feel like I am right now, I'd better stay away and go to BK or another Mecces.

Outrageous prices!!! For a piece of crap to eat! It hasn't had anything to do with fast food for years!

Thanks for the long blonde hair in my Big Tasty, today 9pm on 12/29/24. Rethink your hygiene concept

The Internet says breakfast until 11:30 a.m.... Today is Sunday.. I'm here at 10:40 a.m. and the branch manager doesn't want to make breakfast... Apparently it was only until 10:30 a.m.... Because of the 10th For minutes he rejected us in an unfriendly and arrogant manner.... Why do you have to give in to that in times like these? ! Is Ms. Haas actually reading this review?? Maybe you should read through all of these...! After all, it's not an isolated case

Dips are forgotten and one of the employees sneezes into his hand and then reaches into the fries - no thanks.

Every time it's the same thing - several products are missing - it's a waste... This time it was the toys from Happy Meal's and the bad thing is there was no other customer because the man says the staff was stressed

Everything fits. The store is always busy, but unless card payments are canceled, the young man puts a lot of effort into getting his team to work efficiently and always in the interests of the customer.

This has become a real trick that something is basically missing when you drive to the drive-in counter or have it delivered. Since switching to the ordering kiosks, the branch has gotten really bad.

It is well known that Mcdrive takes a little longer in this branch. Today, however, the bird was shot down. All branches receive the instructions from the online order to pay via Paypal. Unfortunately not this one. Of course I clicked on it in the app and showed it to the super unfriendly employee. He just said not possible. Well, if only in cash, throw the food away now. Never again.

I came in just before noon. Drive was full, not inside. My order was takeout and still had to wait a long time for it. Staff talked to each other more than did work. At least the food was warm and fresh.

Food was super tasty, unfortunately very dirty on site. We cleaned our table ourselves so we could eat there.

Lately it just doesn't taste good anymore. The food is just cold, soggy, and I keep finding hair in it. I used to go to McDonald's a lot, but I will avoid the store in the future.

Unfortunately the restaurant was dirty. The waiters who delivered to the tables had no need to clear abandoned tables, let alone wipe them down. The app wasn't working properly when I ordered. Apparently there were no more cheeseburgers. I then ordered them separately, which went smoothly - only the extra points were not credited as a result. The restaurant can't be blamed for that, but the experience still isn't good. The food was soggy, the double cheeseburger looked like something my cat left in front of my door and it wasn't really hot either. Sorry. I've had better experiences with the popular chain.

Lately we've been just annoyed. Fries are always to be thrown away. Obviously old oil, dry, not edible. Everything is endlessly expensive but hardly any quality. We pick up the food and then usually eat at home. Increasingly rare. Too bad.

Unfortunately, in my opinion, the branch in Iserlohn is not recommended. If you repeatedly fail to complete an order of 2 coupon menus and an extra burger, I don't know what will. Again, it's the nuggets that are missing. Last time I called and had the choice between picking it up myself and then getting additional nuggets with the next order. But that doesn't help me with whining children either. Thank you very much.

What can you say about a McDonald's? The staff was friendly and nice, and the food was of the usual quality. The place was clean and I didn't have to wait long for my order

Unfortunately the food was too cold! The children's menu was incomplete, but completed without any problems. Despite the failed technology, the service fulfilled our wishes. The atmosphere in the restaurant gives a feeling of darkness and oppressiveness. In summer I could imagine that it is very nice outside. The children loved the Inndor playground.

First the prices were raised, that's no longer possible and suddenly burgers are the size of a doll's house. Mc Rib Menu is no longer available as a Maxi Menu. What's wrong with you? The greed for money has no limits. You can keep this stuff from now on. I'm just going to Burgerme. Top burgers for good money with high quality.

Ich war zum 3. mal bei mc Drive. Obwohl ich schon mitgeteilt habe das ich die Burger und Pommes heiß haben wollte, weil es schon die letzten Male kalt war passierte es schon wieder. es gab auch mal wieder keine Entschuldigung. Und auch keinen schönen Abend . Ich werde mich auch morgen noch bei dem Chef beschweren. Hammer echt 😡😡

Well run company. Clean, service very friendly. Thanks.

The photo attached is supposed to be a BigMac with double meat. No salad, no sauce, just 2 dry and cold slices of meat on bread. The BigMac menu, which we didn't get, and the extra meat, which we didn't get, were charged in full. Unfortunately, we only noticed it when we got home - but a complaint would probably have been difficult anyway because nobody seems to speak German here. The rest of our order was similarly incomplete and sometimes simply wrong. Conclusion: Avoid this branch urgently! Edit: The bill not only charged for the extra meat that wasn't available, but also for extra bacon that wasn't even ordered, which obviously wasn't there either. We are completely speechless...

Nothing has changed in 10 years. If you get something at the drive-in restaurant, you have to check it immediately, something is always missing. But service staff are very friendly.

Whenever we go there, things are missing from what we ordered. For example today, we have 4 citizens with meals, 1 wrap, and chicken nuggets. Then the food came, but the 4 citizens and the wrap were missing. We checked it because it's not the first time it's happened. And they just apologized.

Yesterday September 25th, 2024 with my children (both 3 years old) ordered two happy meals in the drive in, half was missing and got out in the drive in to get the rest, which worked quickly. I don't know what happened to the fries but thanks for that there was diarrhea and two sick children... I'd like to give you negative stars!!!. Last time we were with you on Raiffeisenstrasse!!

Went to McDonalds again after a long time, 2 cheeseburgers without cucumber/onions, medium fries and 2 fileo fish. Everything taken, 5 minute drive. Both cheeseburgers were with cucumbers and the other with onions..... The sauce on the fish had already run over the burger when it was garnished.. unbelievable.. The fries were cold. The store was relatively empty. Few orders...

I would like to rate the food. But unfortunately I didn't get a burger with the Big Mac menu. And not for the first time. It's just getting annoying. The customer should actually be annoyed. And not the lady at the drive-thru whose eyes could almost be heard rolling through the intercom

Unfortunately the shop is very dirty. Cart for empty goods overfilled, dirty. Staff walked past it several times without clearing it away. Table sticky (sometimes I wish Corona was back because the tables were cleaned)! Unfortunately, it's not easy to eat here because it's dirty and unclean. Hope something changes.

Hello dear McDonald's team. By now everyone should know that you should take the time to check your order... Of my last 10 orders, 5 orders were missing something. So 50% of the order was simply missing something!!! But today you shot the bird, which motivates me to write this review. After the order was corrected twice because the obvious items were missing (drinks), I subsequently discovered that, in addition to fries, a Happy Meal had also been forgotten. You get the impression that there have been significantly more wrong orders going out here lately than correct ones... I think that's a real shame. It used to be better.

A pure disaster in the McDonalds! We were there to pick up someone's order, which had already been ordered online via the app and paid for via PayPal. We gave the code which we should show at the checkout. The employee was completely overwhelmed and didn't know how it worked. When the shift manager helped him at some point, we suddenly had to pay for the order AGAIN, even though we explained to them that it had already been paid for in advance via PayPal. Now we have paid for 1 order twice. What a disgrace! We then received a note from the shift manager with the administration email and now we have to call back and forth so that we can get our money back. The shift manager's statement that this sort of thing happens often didn't make it any better. If you make such an online order available to customers, you should also be able to see whether the order has already been paid for or not! Once and never again.

The staff is very slow, my son and I forgot the cheese on the burgers 🍔 🍔 and a small fries 🍟 and coke were also missing, you had to run back and forth three times with the cash register receipt... we will no longer go and eat...

Very unfriendly employees and always something left when ordering.

Somehow it's always dirty there and the floor sticks

I obviously forgot my wallet there. It was pocketed and kept secret.

Pure disaster. Half ice cream for the whole price!! Supervisor weighs the ice cream with the scales! I thought I was in a snack bar where the meat was weighed! Me and my family will never spend my money in this branch again! There are discussions with customers, everything is just rubbish. Pictures say more than a thousand words I can't recommend anyone, drive 10 minutes longer to Hemer or Hagen and you'll get what you order and what's fair for what you paid!

More and more employees, but it feels like it's taking longer and longer. There was no table service again...

Not much going on in the restaurant, but all the tables outside were dirty. Chairs outside dangerously broken. Toilets dirty, no paper. A pity ..

Very friendly service even at night just before closing time, thank you!

Terrible shop. Endless wait times and people continually give out fake burgers. Nobody can speak German either

Employees are not always friendly, the food unfortunately doesn't taste good, careless preparation, carelessly packaged, portion sizes are also significantly smaller...then something is regularly missing from the order... There are also clear differences between the Iserlohn Hemer and Menden locations A pity...

Unfortunately it's nothing like it used to be. Visited MC Cafe, hardly any reaction from the staff, you don't feel ❤️ welcome, the opposite, tables dirty, cakes ice cold. One less customer.

Please pay attention to the layout of the space, tables and trash and please wear gloves when preparing and serving food

I need to wait 10-15 minutes for one order, it is too much, the staff is unfriendly.

The food was okay, but we were pressured by a larger employee to put the tablets away from the previous guests. The staff seemed overwhelmed and you often felt like they were watching you.

Never had any problems so far, everything was always great even at peak times. Otherwise just a modern Mecces.

After 25 minutes, I reminded the lady that we had placed the order. Of course everything is cold. It's a pity if they forget