McDonald's Getrey in Saarbrücken

It's no longer what it once was.

I ordered 1 Big Mac, 1 Royal TS, and 1 double cheeseburger yesterday through Wolt. The food arrived cold. The worst part was that the food contained animal products, so I had to throw it away. Please never order from or eat at this restaurant again.

Not recommended. The food is cold and poorly packaged. The McCrispy is hard and inedible.

It's a disaster, especially if you order takeout. Orders are almost always wrong. It's especially problematic for vegetarians when they get home and realize that they've served regular nuggets instead of the vegetarian ones. It's happened several times.

I ate half of my Royal TS and then found this long, curly hair in my salad. Now I don't like it anymore.

There was only one server. After 20 minutes, I left without ordering. I will never go back to that store. This is a complete disgrace.

It helps out... it's still junk food made in the USA...

Yes, I can recommend this place. It's very clean and the staff is very friendly. Ordering is very quick, and in my case, the breakfast was delicious 😋

Great parking, fresh burgers, and clean restrooms.

Perfect for family. Clean and respectful.

Very long time for take away in auto. 10 minutes for 1 cafee in morning. Omg=(

Very nice place and the playground also very good. My little Ones can play 1,5hours there.

This McDonald's looks like the others, but the service is very bad. When you order a product they don't have anymore, they replace it, but you have to pay more. If you forgot to ask for ketchup when ordering, you have to go back to the kiosk to pay the 0.10€. I've never seen such a stingy McDonald's.

For a McDonald's a very nice and tidy ambience

Will the food on offer satisfy and fill a hungry man? I can't answer that question. If there are about eight cars in line at the drive-thru and only one car takes my order within a hand-timed eight minutes, I'll probably find something else to eat.

Sticky tables, dirty seats, and constant, annoying beeps that make any kind of lingering experience absolutely unbearable. Besides, toilet seats don't cost the earth. Why do those rancid, scratched, yellow things have to be screwed onto the toilet bowls in the women's restroom? Not to mention the stench and the dripping sink. Two points for the fact that the order was brought to the table promptly and correctly.

Terrible experience. My burger had no filling just bread and an overwhelming amount of sauce. Whoever made it clearly wasn't paying attention. I also got a donut that was dry, old, and completely tasteless. Really disappointing overall. Definitely not up to the usual McDonald's standard

We spent $27.47 on two meals and a doughnut and honestly, it wasn't worth it. My burger was ok but definitely not worth the extra cost, I wish I had just got a standard cheeseburger. My husband's McRib had three tiny strands of onion inside. The waffle fries were bland - regular fries are cheaper and taste way better. And the cookie dough doughnut? Dry, bland, and clearly not fresh. Really disappointing.

Hello, We placed an order at the McDonald’s on Eschberger Weg, Saarbrücken, on 19/07 at 21:40:59. We ordered a Big Mac combo (with fries and McShaker) and a Philly Cheese Stack. When we got home, we realized that the Big Mac burger was missing, and the McShaker fries came without the seasoning, just the empty packet. It was a very disappointing experience.

This was the saddest burger i've ever eaten in my life. The employees were hanging on for dear lives at 2am in the morning, going around like ghosts. Extremely unmemorable food, extremely memorable experience. edit. came here accidentally one more time, i think im getting food poisoning :)

Fast and friendly service. Food was ready right away :)

We had breakfast here and were pleasantly surprised. The service was excellent, the food was good, and it was very clean.

There was no sign indicating that we weren't allowed to sit there. As we started eating, an employee came up to us and started yelling. I don't understand why people talk to customers like that—am I a McDonald's employee?

I ordered a strawberry milkshake and somehow only got vanilla in it

The food wasn't super fast, but everything was fresh. The burgers were garnished on the side; there were more in the box than in the sandwich. The welcome wasn't great. When you said you didn't speak German, they spoke to you in German even louder, as if you'd magically understand. The order was left on the counter with the wrong receipt, and they only called you once.

Simply disrespectful and must always wait at least 15 minutes for coffee or iced coffee

If you like cold, squashed burgers with hard cheese, this is the place for you. The main thing is to keep raising the prices.

Terrible service and attitude towards visitors!

Unfortunately, it is very cold in winter and the cleanliness leaves a lot to be desired

Very bad an oga shit all over the toilet and then it was blocked

To start with the positive: This branch is well-maintained, clean, and the store is actually quite nicely designed. Unfortunately, that's where it ends, as I can't comment on the quality of the food or the service, as I haven't experienced either for the second time in a row. If you don't pay by card but want to do so at the checkout, it seems to be common practice to have to wait forever for an employee before your order is processed and prepared. It's nice for the employees of a "fast food" chain to be able to take all the time in the world. Unfortunately, I usually don't have that, and I've had to leave for the second time without ever being served. Even if everything else were perfect (which I unfortunately can't judge), this is unacceptable.

Great toilet and great food in the garbage can. Please keep it up. I'm already looking forward to today.

Unfortunately, I am very disappointed with the cleanliness of this McDonald's branch. The floors are almost always dirty and sticky, which leaves a very unpleasant impression. What's even worse is that there is often no hand soap in the dispensers - something that should be a given in a catering establishment. I find this particularly worrying as there is a play area for children. Especially in such an environment, hygiene is of utmost importance. I hope that management takes these issues seriously and takes necessary measures to improve the cleanliness and hygiene in the branch.

Everything was ok, prices were fair, staff bed, furnishings were functional, dishes were tasty as usual. Always happy to go there.

Please hire suppliers who understand which address they need to go to...

Very tasty food. Like in a 5 star restaurant. Unfortunately, the costs are similar.

Not recommended outside of Saarbrücken city center, prefer the MC Donald at the train station

I'm French and I notice that no one understands German anymore, it's serious, no order is correct, I waited 4 orders to get an opinion, 4 orders were wrong and on top of that I ended up taking a Big Mac each time because people didn't understand what I was saying, even when repeating 5-6 times, DISASTER.

I normally write reviews very rarely but you forgot my shitty 9 nuggets. Of course that happens, but I was looking forward to the nuggets hours before the end of my catering shift. I only noticed it at home

You get hot food, I even burned my fingers on one of the burgers and the fries and chicken are hot. I can only recommend it

The tables are so rarely wiped down that they are always really dirty. Likewise, the gray faux leather upholstery on the seats is so unclean that it's disgusting. In 70 percent of cases, the food or burger and fries is already cold when it arrives at the table. From the fries you can see that the frying oil used is so old that it should at best serve as fuel for an old tractor.

I ordered sweet and sour and nuggets as normal, but they just aren't edible with sauce. You have to know for yourself whether it tastes good to you.

Poor service and taste. The order is repeatedly made incorrectly, e.g. I ordered spicy nuggets, but only got normal ones!! Then when I had them they taste terrible, like they were still half raw. At least the restaurant is a bit fancy inside.

There is a great slide, I really like going there, especially when there are not many people

Burgers & Co are fine. McDonald's just. The service leaves a lot to be desired. Every third or fourth order you can be sure that something will be forgotten and you will have to go back to the counter. The ambience itself is nice and modern, but it is always incredibly loud because the children's play area is in the middle of the restaurant. I don't know of any McDonald's that is louder.

I'm in McFIT and I have to say the cable pull is inedible.

The food is now way too expensive for me!

Mc on Mainzerstrasse has great parking options🍔. It would be great if there was also something healthy on offer.

Forgot 3 sauces, but added them after a complaint.

I liked it. It was clean, fast service, tasted freshly made

Yesterday I tried the MCDrive in this McDonalds for the first time. Despite the large crowds, there were no long waiting times. But that was the only positive thing. The fries were cold and the worst thing was that the wrap I ordered was "melted" into the paper packaging so you couldn't eat it at all. The McChicken's sauce was 3/4 spread throughout the packaging. Well, at least 1/4 on the burger. All in all, a truly disastrous experience. I won't go there anymore... Maybe it's better in the "restaurant", but I can't recommend the McDrive with the best will in the world.

01/04/2025. 4:30 a.m./ Kicks us out 30 minutes before closing time so they can finish work early. Absolute impudence from the woman. Chicken burger received without sauce.

There are no e-charging stations, so I picked up my menu beforehand so I could charge my car on the way home. Because of the haste, the order was not checked. Now my food was not only cold, but the main burger (double Hamburger Royal TS) was missing. Worst start to the new year, ever.

Consistently good McDonald's that is completely average. The food is standard, sometimes better, sometimes worse. Sometimes warmer, sometimes colder. Just fastidious. The service is generally always good, but it has happened that employees are in a bad mood and less friendly. Ambiance is good.

The service is very slow, you often have to go to the counter to claim your order, in addition the tables are not clean (traces of sauces and others), on the floor there are a lot of wrapping papers, in the toilets there is Frequently there is a lack of paper or soap and it still smells just as bad and the young woman, who has to do the cleaning, also serves the meal trays and then takes over the cleaning.

It's becoming more and more expensive

This store is a complete disaster... It's best if you all go somewhere else - you'll be standing in line at MC Drive for almost 30 minutes even though there are only 2 cars in front of you. Then you wait half an eternity for your food. This store is really unacceptable

I am very disappointed with this McDonald's. I politely asked for a second straw for my milkshake, which has never been a problem in other branches worldwide. However, here I was refused. This lack of customer friendliness shows that loyalty to guests is apparently not important here. I will no longer visit this restaurant and unfortunately I cannot recommend it.

Never wanted to go to McDonald’s again. Then we returned again with my wife and child at the child's request. Paid 40 euros for far too little food and small portions. No more McDonald's from now on.

Roman fort Saarbrücken: Ambience worse than before, tables mostly dirty. At Mc Cafe Consumption on site you can also get the hot drink in a paper cup, the cake on porcelain and a wooden fork, totally crazy.

We stood at the checkout for 15 minutes to pay for two cokes and didn't get paid, then we just left. It has to be said that the restaurant was completely empty.

Worst staff! Boss was terribly unpleasant

Cold cold cold!!!! Turn on the heat!!! 70% of the guests here are wearing winter jackets... Plus the cold air conditioning. The food was ok.

Wonderful, ordered 2x menu, 1x cola and 1x water as a drink, got another portion of curly fries instead of water, complained, exchanged water for 1x curly fries which will probably end up in the trash anyway, hopefully...

Top staff🤗 very friendly and competent

I made it very clear that I wanted PLANT-BASED nuggets and still got some with meat. What a disgrace. 12€ simply thrown into the wind. Unprofessional and bad. If you're a vegetarian, go to Burger King.

This store is a complete disaster... For the third time in a row you arrive home and something is missing. Of course, the mistake is mine because I should of course always check everything after the frequent incidents, but unfortunately that wasn't possible today and it happened. Getrey family, they should start questioning their staff!!!

I pre-ordered online and have been standing in MC Drive for 20 minutes and I still haven't had anything to eat

Food was good. Waiting time service etc was very poor. From not eating to having to wait forever.

Worst McDonald's ever, I had to wait three quarters of an hour for my 20 nuggets. If it takes that long at a McDonalds, then the hops and malt are lost! Never go here again!!! PS: my girlfriend waited 1 hour 20 and didn't even get the sour cream at the end...

I wanted to order food from Mcdonalds yesterday and the employee was so aggressive towards me and wanted to attack me

Food is average for internal McDonalds comparisons. Unfortunately, the employees are extremely overwhelmed with everything. The last two times I just stood at the checkout for a total of 35 minutes to pay in cash. Even once without proper operation. Too bad

It's a disgrace that something is given out for food. Yesterday I was at McDonald’s on Mainzer Straße and ordered a hamburger and a cheeseburger. This to take with you. When I wanted to eat it, there was no ketchup or any other side dish, just a slice of beef and nothing else

I'm not sure, but I'm afraid my stomach problems plus chills since Wednesday night (today is Tuesday) are from a SmartMenu chicken burger. Tasty, but with unintended consequences. I will probably avoid McD in the future. Although if you're looking for a lightning diet: 4 kg since Wed. Has something.

I stood at the checkout for 10 minutes trying to order something and no employee felt responsible for the checkout… Then I have my money with the competition spend

Ordered through Lieferando, I couldn't do it anymore... Ordered at 7:30 p.m., got home at 9:00 p.m. Of course a cola was missing... Nothing to recommend... Disaster

When ordering MC Drive there is an employee who tries to rip you off in the truest sense of the word. Something was missing from the order and you give an amount on the bill that isn't even mentioned at the beginning of the MC Drive order and she tries to cheat you by not giving you change for the cash amount you paid. "Nice" way to alienate and drive away customers, especially loyal customers, Mr. Getrey jr.👍🏻 Irony off Luckily, Burger King is around the corner People please avoid Getrey's MC Donalds and go to the Burger King on the Ostspange, you'll get better service there and at least you won't get ripped off And the drive in works better, faster and more effectively. Because at the Roman fort you are being cheated, and they try to improve their drive in time by letting the customers drive up so that they have a better drive in time, that can be proven. So no go MC Donalds at the Roman fort Please people don't waste your time or money Better to Burger King The service is definitely better there

Unfortunately, I don't understand why you basically have to wait for your food in one of the parking spaces at this branch in McDrive...

At first half was forgotten. Then, when I had the food after half an hour, it was cold, dried out and inedible. Even the cola, stale, non-carbonated. Once again.

When ordering via Lieferando, a burger was missing (the biggest one, of course!!!), and after repeated calls (at least 10 times), no one answered, or you were pushed away. Even at the drive-thru, they almost always make mistakes by simply leaving out food or putting the wrong thing in it.

The wait here is out of this world. You have to plan 30/45 minutes here, the tables are never rude and clean.

This afternoon an order (FB35) was once again incomplete. After being informed, the children's menu was served, but the drink was missing, which was only noticed when we got home. All in all very annoying as it happened twice in a row that the order was incomplete. Clearly no longer a recommendation. Nothing like that happens at BKing around the corner.

What can I say out of 6 screens, one works and you wait 30 minutes for your food.

Good location, but unfortunately it's very busy at peak times and everything is very unclean because the staff can't keep up with the cleaning. There is a small play area for children with a piano. I once had payment problems on a self-service screen where money was being deducted and it froze and no order slip came out. I then received a note from the manager telling me to write an email and request my money back. . was unnecessarily complicated and frustrating. Otherwise good place for a quick snack or meal.

Horribly small portions, the potatoes were reduced by half, the fillet was like for a child

So first of all, Burger King simply makes better burgers and fries - except for the nuggets, which Burger King could improve on. The “NEW M!” The one currently being offered is doomed to fail. Super bad, we tried it at work with 5 people and everyone had the same opinion. Mc Donalds is just catastrophic, prices are also extremely outrageous given the way the burgers are sold!

Been there again for some time. It was a mistake, I just don't feel like checking the app to see whether there's anything in the coupon today or not. What was cheaper yesterday is already more expensive today. The food was rarely really good. I don't care, then we'll just eat healthier again. I no longer participate in this payment system.

By far the worst McDonald’s restaurant we ever visited. +45 minutes waiting and the restaurant is not even half full.

I've never seen such slow FAST FOOD, at this level it's not FAST FOOD it's LOW FOOD. Even if it's good you have to have a lot of time on your hands, we waited over an hour to get our order!!!

On Saturday morning the coffee machine doesn't work, no coffee with milk available... so breakfast on Saturday (without your favorite coffee) is out of place... And catastrophically low staff

Does anyone know this McDonald's film or trailer where the guy orders and gets his menu straight away? That doesn't exist here!!! If you think you can get something quick to eat here, you can expect a long waiting time, around 30 to 40 minutes and another 10 because half is missing.

(Unfortunately I had to give a star because no rating is possible without a star. The restaurant is located in an unclean parking garage. When I arrived, someone vomited directly opposite the entrance and then went in. Because of the great ambience, I decided to do it at the counter to order and eat at home. Waited forever for food, burger only lukewarm...of course 5 minutes later, chicken nuggets were inedible because the box and bag were completely soaked before consumption. By far the worst performance of a McDonald's branch I have ever experienced.) UPDATE: Significant improvements have been made here. From the very bottom to the very top. Both in terms of the food and the service. Unfortunately, there's not much that can be done about the somewhat modest location, but I'm happy to accept that given the freshly prepared burgers etc. Service very friendly and helpful. Am thrilled.

The staff speaks little German and does not respond appropriately to complaints. My nuggets were too dark and hard, but the employee claimed that's how they were supposed to be and walked away unimpressed. It seems that it is the worst McDonald's in Germany, but that is probably the professionals there.

It took 30 minutes for someone to start preparing my order upon DEMAND. Other customers felt the same way. People who arrived well after us were finished before our order was even looked at. There wasn't even an apology for that. Next time maybe I'd rather go to Burger King again.

30 minute waiting time is not an isolated case. Food was cold and employees were totally overwhelmed.

Everything was great so far, unfortunately the fries were very salty but otherwise great

Got the wrong bag in the Mc Drive, unfortunately only noticed on the exit. Went in again and complained. Again we didn't get the food we wanted. The burger was also cold.

Modernization inside is child-oriented, which I think is very good. However, the outside area has not been renovated for a long time.

Worst McDonalds I have ever tried in my life! They took 30 minutes to deliver our order!! The fries where not cooked properly and all the burgers tasted like paper!

Instead of a Double Big Mac, I received a completely different burger. My 9 chicken were lukewarm...inedible. They've probably been lying there for at least half an hour👎🏿. I specifically asked for freshness☝️☝️☝️. I'll go out to eat with that money next time. That was nothing👎🏿👎🏿👎🏿🤮. Should I always check everything at the checkout or what???? I have to be able to rely on the staff. A black woman from Sri Lanka or Pakistan served me. It tasted disgusting including another burger... I was very annoyed and found this quite outrageous for the money. It's not cheap. I'll never eat out again. I'd rather have a rustic sausage, it's hot and fresh.