McDonald's in Vaterstetten

Unfortunately, I had forgotten about my last visit five years ago – something had changed, surprisingly in the wrong direction. Three(!) of the ordering terminals were broken, so that despite moderate traffic around 2:00 p.m., we already had to wait. We (the two of us) had carelessly chosen wait-to-serve service. Whether the lukewarm fries and already cold burgers therefore waited a long time for pickup or were placed cold on the tray, I can't judge, but in the end, it doesn't matter. But all of this was topped off by the store manager, who reacted extremely unprofessionally to the complaint. At least we deserve one star, as we got our money back without any problems. At least I won't forget this experience again, even after five years...

I'm taking off one star for the smell of the toilet that I can smell as soon as I go up to the second floor.

I went to McDonald's in Poing with my children today – it was 31 degrees outside, but felt like over 40 inside. Absolutely unbearable, especially with children. When I asked an employee about it, I was told: "It's not my fault." When I asked for the branch manager, I was told that they've been cutting back on air conditioning since the coronavirus pandemic and the Ukraine war – and have been doing so for three years. In such a large, modern building, I find this incomprehensible. The heat was almost unbearable; a longer stay is unreasonable. This is a disaster for families. I hope management takes this feedback seriously – in any case, things can't continue like this.

The process was a bit chaotic, from the McDonald's counter to the food delivery. The quality of McDonald's has deteriorated considerably. Finally, the exit was blocked by waiting vehicles. The order takers and the vehicles trying to leave were in the same lane.

The last time I was at this McDonald's was two years ago, and I noticed that nothing has changed; it's just as dirty and disgusting as it was two years ago. 99% of all branches are like that. You'd be better off finding a real restaurant instead of wasting your money here!

We were just at this McDonald's at 10 p.m. on the long journey home from vacation with our 7-year-old daughter. The stairs leading up to the bathroom were blocked off. We asked if we could use the bathroom, and a member of staff said yes, but not to sit upstairs. My husband went to the bathroom first. There were adults sitting at several tables upstairs. When I wanted to go up to the bathroom with my daughter, we were repeatedly and very rudely reprimanded, saying we weren't allowed to go up. We went up anyway because my daughter urgently needed to go to the bathroom. Again, many of the tables upstairs were occupied. How unfriendly can you be to children! Shame on you. I'm going to file an official complaint.

Ordered an iced coffee shake with chocolate sauce twice within 5 days and didn't get it once. The first time I got a large cold coffee, I put it back on the employee's table and wanted to exchange it. I didn't even get an apology. And now in the drive-thru I first got the wrong sauce and then the right sauce but a vanilla milkshake. Sorry, but if you can't even manage that then maybe you should do something else professionally. I'm going to get the money refunded because I'm sick of always getting the wrong stuff at McDonald's. They seem to get away with it far too often.

The food is cold and tastes bad, you wait forever and sometimes don't get what you want. Really rude, the floor is sticky and the staff are rude. Sorry but I'd prefer 0/10 stars.

To be honest? The shop was really good to begin with, but now it's getting worse and worse. If I had ordered in-store, I would have returned it. But since I always order from the McDrive, I only opened it at the next traffic light and noticed that it was cold again; either the napkins were missing, half of the order was missing, or the Coke was stale again. Today, after a long time, I went back in and had previously ordered via the app to pick it up from the Mac Drive. But again I only got a single order, even though I used the vouchers to order two with chicken. For the price of one, after I complained, they claimed I had only ordered a single order. And then they presented me with a receipt showing that I had only ordered one. But I was able to use the app to prove that I ordered two Mac Chickens for the price of one and that I had also paid with Apple Pay. But nobody cared. I have to start warning people about this McDonald's. In my opinion, there is a major rip-off going on here. And judging by other reviews, I'm not the only one complaining. I'll go back to the competition in the future, it's also on my way home.

The quality of the meals is not the best, the service confuses the orders

Long wait times, very unfriendly staff, lukewarm nuggets. Your shoes stick to the floor at the entrance.

I wait 20 minutes for my food (it's cold) the service is really bad-tempered and it's really loud the order pads are so slow and broken as if they were from the old Yugoslavia I've never seen worse mcs the only good thing are the toilets because they are clean

Yes but very long waiting times we waited almost 30 minutes

I go to McDonald's often—I live nearby, too. But my last three visits have been disappointing. If the fries aren't that good, I don't care. But if you treat yourself to 20 nuggets and they taste bad, aren't cooked through, or are just old, that's crap... And if that happens three times in a row, I'll just go to the restaurant next door. It really spoils my McDonald's experience. I went there for years and was always happy to say, "This one is always fresh and delicious," but unfortunately, McDonald's now tastes like a main McDonald's—people know what I mean... a shame.

The order counters hardly work at all

This McDonald's branch has some of the most bored and incompetent employees. There's no other explanation for how they manage to make two McDouble Chili Cheese Burgers without chili cheese sauce. 🤦🏻. There are always two or three people milling around at the counter, but even if no one is in front of you, you wait at least five minutes for your order. The McDrive is also occasionally closed because some strange dump truck is parked there. McDonald's Germany should consider finding another operator for these branches, as they're currently just an embarrassment and a disgrace for the company.

Items or sauces are repeatedly missing. It can't be that difficult to work through a list, can it? Or is the staff unmotivated? The food is cold, and the order is always incomplete.

The food was lukewarm when it arrived, but since we were in a hurry, I didn't complain. We'll go back and see if it's better.

Waited 40 minutes for the food. After 20 minutes I asked again and was rudely sent away. Impudence! There is no money back either.

Complete disaster of the store. In the take-a-was order there was a portion of fries instead of a hamburger, mustard sauces instead of curry sauces, burgers packed in the bag so that one was completely distributed in the bag.

Ate and an hour later spent 2 hours on the toilet. Never again .

Oh well Half of the ordering PCs were unusable, so we had to wait an extremely long time. At first no one came to the café because everyone had to help with the serving

The employees delete the queue number from the screen without handing out the food. Waited over 12 minutes for a McMenu

The lady behind the counter made fun of me and tried to take my money out of her pocket, which was an impertinence, my points were billed to me without me getting anything

Instead of cappuccino bitter filter coffee, Dark Choco is powdered liquor with water. Pretty bold for 3.89. My number appears as ready for collection. Finally. Never come back.

Worst software,hardware ever to order, not sure why different here than everywhere else on this planet

Waiting time too long, no free seating and rude staff.

The food is cold and tasteless. The potatoes are cold and not crispy. Burgers are of very poor quality. Other McDonalds cook much better and tastier.

Hamburger and fries completely cold, taste underground - the worst meal ever."

Staff extremely unfriendly. Forgot half of the order. Burgers slapped together and fries cold, inedible.

Update 2025: A visit again after a long time. I'm really surprised that it can get any worse: - The floor is sticking, it's really unbelievable. The floor on the entire upper area is full of dirt. I've never seen anything like it. The health department should really take a look at this. The floor at the recycling center around the corner is cleaner. - Napkins are counted according to the number of guests, which of course doesn't work with children. There aren't any available anywhere either. You can beg at the counter. - If you're going to beg, then beg for a straw. Statement from the employee: “There are no straws for Colo and Co.” He couldn't answer how I should drink the milkshake and said I could get one instead. May. I. Fetch. They could have brought it, but I also have crazy ideas about service. - Burger cold and of course not a toy, just a book. I've never gotten toys in that store. I suspect they're gambling away in the bay. There can't be that many coincidences. - Printer in terminal broken. Of course after paying. Lack of understanding that I didn't remember the order number. Why should I, it says on the receipt - that is, if the printer would print. I was so close to blowing up. People, go to Zorneding! Old review: I go there with the kids 2 to 3 times a year. The store is really incredibly bad: Order “for here” at the terminal: Card payment at the terminal is once again not possible. So wait again at the only checkout. There's the wrong toy in the junior bag, the wrong sauce, I'm returning the burger because the salad is rotten, the wrong drink. Also: indoor play tower closed. All the games on the wall, which only one child can play, are also cordoned off. Total disappointment for the kids. Can be forgotten. Visit 2, today, from experience from last time today: to go: While waiting in the store, the child asks if he can have a small bag of gummy bears. Answer: no, because of Corona. Aha, have the bags become contagious now? They touch the food too. Such gross nonsense. Then: The wrong toy was in the junior bag; all the sauces that the kids had chosen at the terminal were missing. Not even ketchup with the fries. Of course that caused tears at home. My salad is rotten again. And yes, we are experts. Wrong burger too. It can't be that difficult to read the order from a list and pack it up. I don't understand it. And the second time old salad is no coincidence either. That was it for me with MC in Parsdorf.

The food was very bad. I was served cold fries. When I complained, I received a rude response like, “No, they’re warm.” I doubt the staff can tell the difference between cold and warm. This happened this morning and last night. Since we use this location due to our Tesla, we had the same negative experience with the cold fries both last night and this morning. Another problem this morning involved the toilets. There are separate toilets for men, women and people with disabilities, but the soap dispensers in all three were empty or broken. This indicates poor hygiene. When I pointed out that the soap dispensers didn't work, I was answered cheekily and in a raised tone: "Yes, they work." After the staff tried it themselves and found it wasn't, they left in silence. I find the service offered to be unacceptable and the unfriendly, rude treatment of customers to be outrageous.

No performance after 12 minutes!

I ordered 5 filet-o-fish and 2 were without cheese and without tartar sauce and I wanted 1 ketchup and the lady wanted 20 cents for ketchup once even though two filet-o-fish were without. Embarrassing and stingy. Never go there again. Order 216. 19-04-25 at 3:45 p.m. 42.56 euros

I was there on Friday, I ate the M burger and exactly 20 minutes later I vomited profusely, diarrhea, a whole horror weekend and I'm now in the hospital with bad kidney values ​​and infection. A bold advert follows for this store!!!! My doctor documented everything and I have 3 witnesses. Attention people, don't buy anything there

Tesla charger right next to the McDonald's with some other restraurants in the vicinity.

The raspberry white chocolate bag was completely cold. The staff at the counter is unfriendly and there is no apology whatsoever. The MC Sinday chocolate ice cream ordered comes as normal MC Sunday. The hot bag was exchanged, but unfortunately the second one was just as cold. Unfortunately, even McDonald's prices are too high for this quality.

Always extremely slow, the tables are constantly dirty. The self-service machines sometimes work, sometimes they don't - they often don't issue receipts because no one refills the paper. The probability of getting fresh fries is 0.01%.

Keep picking something up from the drive and every time something is missing or wrong! really every time! Because you're driving and you get on the highway etc. and you notice that the drink isn't there or a mcmuffin egg is made with bacon despite the correct order (on the receipt)...then you think what the hell that's supposed to be... It's really a shame.. and yes, please drive up so that the timer doesn't record the slow work... :)

Ordering system extremely slow and no croupon were accepted by the ordering system…. Floor extremely sticky... better go to the neighbor's KFC

We ordered the Minecraft ice cream and they couldn't and wouldn't understand us. People have absolutely no idea about their products. First they wanted to tell us that there was no chocolate ice cream, and that it was absolutely soggy and snotty from an unmotivated man, then they didn't want to put pistachio sauce on it and the gentleman didn't want to put topping on it either. The “boss” had no haze either. Eternal discussion and repeated showing of the product picture resulted in a melted ice cream that was somewhat acceptable. Sorry, but that doesn't work at all. The milkshake had also melted in the meantime. Absolute waste of money. You should avoid this shop. 1 star is still one too many here

Incompetent employee with long black hair, just bitching because she was overwhelmed.

Unfortunately cold food again. Orders sit at the counter for longer without being called. Number display doesn't work. Employees receive visits from friends. The work is interrupted and we talk for a long time. Then my number is finally called. Unfortunately many things were missing. The toys were missing from the 2 children's menus and the food was cold and the chips were soggy and partly raw. Disappointing

I've never had such a bad meal at a McDonald's as I did here today at the Parsdorf branch. First of all, I wasn't given a single napkin! No napkin! It's unimaginable to forget that in service. The cheeseburger tasted rancid (or is that the oil/fat?) and had small hard pieces in the meat. Bone splinters or cartilage? The chicken nuggets were taken out of the deep fryer too early and therefore the taste was disappointing. I couldn't eat a total of 6 nuggets because of flax. I no longer had any appetite for the chicken burger. Only the fries were ok, as I'm usually used to. Basically, I like to eat at McDonald's occasionally. The food was always ok. But what did you do with the cheeseburger and the chicken nuggets here in Parsdorf??? You also put a lot of money on the table for your food. Why don't I get the appropriate compensation? And why don't I get a napkin? Or do you have to order them separately now?

Not good staff - unfortunately. Nobody seems to want to do their job here. I was in the drive when nothing was going on. I had to stand there for 5 minutes until a female voice said: “Yes please?”. In a tone that was brimming with listlessness. Then I received a fried burger that wasn't in the bun and was stuck to the cardboard.

Favourite McDonald's around Munich. The cleanest of all, coffee always tastes better than in the others, staff is always polite and the speed of preparing food is top. Also, they also have fresh lilies :)

Positive: ordering at the counter, via app and via machine is possible. Payment possible in cash, via app and card. delivery to the table possible. Parking spaces available (also with charging facility for electric vehicles) negative: the order arrives cooled down, even the apple turnover, which is actually hot, is only warm. Review with a photo of the receipt is refused 》 useless enticement offer

I am here very often: -Food very rarely matches the actual order. A highlight for anyone who likes surprises. - From early evening onwards, around 1/3 of the terminals are usually open for ordering (it's good that you can order with your mobile phone) - Toilets upstairs are usually locked -Cleanliness is usually poor late at night -Staff unfriendly apart from a few bright spots -Food almost without exception ok Conclusion: the usual meal with unusual surprises. The monopoly position in the area saves this establishment.

Food cold, extremely greasy and unfriendly service. Waiting time very long. Burger poorly topped

The juice shop is full at the door at 12:17 a.m. and it's closed even though it closes at 2 a.m.

The food was lukewarm and even the staff forgot something. Some of them moved so that their shoes could be resoled

For the most part the food is ok... Unfortunately, too often something is forgotten. It was never a problem to sort it out, but sometimes you forget to check everything. You can still handle sauces, but if you forget whole fries it just sucks. KFC always checks meticulously (at least the one opposite), it would be nice if this MC would check more closely. But it should be said that maybe 1 out of 20 orders is missing something. The staff is always friendly.

Food cold. Terrible atmosphere among the staff. Terminals defective.

McDonald's smells like urine. Employees are completely dismantled and work very slowly. We waited about 15 minutes for a burger while 5 cars drove past McDrive and the walk-in customers who picked up their food at the checkout were already being served. Half of the displays for ordering were broken, the other half only worked after being pressed several times.

Been here several times, but I definitely won't come again in the future. I can only recommend everyone not to eat there. Tables are dirty, floor is extremely sticky. There are almost no displays that work normally anymore. The functional barcode scanners are almost no longer available and there are fewer of them with every visit. Food often comes lukewarm or cold. I often get the wrong things, normal instead of spicy chicken nuggets. With Mcflurry it is apparently very difficult to pour in the ingredients you ordered.

Saturday night 3:59am. Hungry after the party and it's almost over. The super nice employees still made a burger despite the time and as soon as the door closed. Thanks so much :)

Fast food or not, but if you order a standard burger and it's almost cold, of course it's not that great.

I can't recommend the place. The employees don't feel like doing what they want and not what the customer ordered. Number 222 had completely the wrong sauces in it. I ordered the curly fries. I had fries when we had anything else. They also forgot the mayo and, as if they wanted to complain, there was no response

For fast food when you are on the road, its definately an option. Kinder Menu always work👍🏼

Extremely long waiting time at McDrive, certainly 10 minutes. There were only three cars in front of us.

Pretty dirty and loud! Tables are left dirty, the tablet seems to be too heavy when empty and the staff can't keep up. Playing surface worn out. The food only got 3 points because fast food chains would never get 5 from me. The service was very courteous and gave me something missing from the order without any further discussions and exchanged the toy.

Typically only order for home delivery. Food can be great and delivery times fine or they can be very bad, depends on the day. Worst experiences have been extremely late delivery (over one and a half hours) of cold and stale food.

There was a lot going on today… okay, it happens. We waited a full 30 minutes for our food. The lady who was supposed to bring us food walked past us twice. My husband ended up running after me. Food was already cold… We told the lady that she could make it new for us since we don't eat cold food. She then rolled her eyes. The new food we got was actually only lukewarm and just plain slapped on... Well, we didn't want to wait any longer. Some of the tables were not wiped down and the return station was already overcrowded. We have never experienced it as bad as it is today.

We'll never go to that McDonald's again. Not only that an old cold chocolate bag was brought without a label. The complaint was responded to in a very unfriendly manner and after several times I received one that had been taken out of the oil bath and the packaging with my bare hands.

They were very friendly and although they spoke little Spanish, they attended to me very quickly.

The mcwrap was a bit disappointing, it was poorly folded, the mcmuffin was very tasty, excellent mc and fast and good service

Rather worse McDonald's standard. Not two drive-in lanes, salad very manageable (see photo). Traffic routing on the site is confusing.

The McFlurry was super tasty and chilled just right, and the chicken nuggets were hot, crispy. The service via the DriveIn was quick and everything went smoothly.

Already at the entrance there was the problem that the whole floor was sticking, then when you got to the ordering machine it didn't work, sometimes there were chips or waste just lying on the floor, the tables weren't clean, and when you got the cold food, you knew that the visitor was there was absolutely worth it.

Unfortunately the music was very loud.

Always wrong, almost always cold, dry and the breading on the Chrispy chickens was once again rock hard. So much for the advertising that the products are freshly prepared. They are at least 1 hour old. Never again, I've finally had enough

Very slow staff, and the branch is empty, we waited over 20 minutes for our food. Very bad, I'm not coming back here anymore. Food ok.

Stopped open at 3am and made hungry people very sad :(

Our order missed an item (coffee), had to go ask for it. No toilet paper and no soap in men's bathrooms. The place seemed busy and somewhat disorganized. The food was good and the staff friendly, but the overall atmosphere not very welcoming.

Unfortunately there was no table service during our visit. Unfortunately, the fries were cold. Toilets on the upper floor, but easily accessible via stairs or elevator.

Sanitary facilities disgusting, no soap, neither in women's nor in men's toilets.

Employees overwhelmed, food takes up to 20 minutes until it is finally brought to the table cold. There are definitely better McDonalds but I definitely expected more from this Heinritzi.

This location has become very bad. Food cold, there are almost no vegetables left in the popular wrap and the dough is very hard. The tables are not clean and the floor has stickies everywhere. The men's sanitary area was extremely dirty. No soap or toilet paper available.

I'm not here often, but when I come by then for the drive in, I think I've been here a total of 5 times in 2024, no matter what I order, it never fits!! How can it be? For the most part the food is cold… the order is never right, strangely enough there is always too little that is packed… I don't understand it? Now it was the last time I was here!

Such a juice shop My Pomeranian didn't even exist No ice cubes Unfriendly You can make the shed

Ordered via mcdrive and two errors affected a small order. The condition of the burger is like a garbage can...

Nothing was fresh!!!! Neither the burgers nor the pommes! Nothing! They were hardly in the morning!!!! Just a joke! The old finished products have been released!

A completely normal McDonald's branch.

Very friendly staff, freshly prepared burgers and fries, cozy atmosphere

Unfortunately it was overcrowded and the first floor was not opened

Bathroom closed, no receipt printed, no table signs, dirty tables, cold fries...

Perfect, ich wurde wieder erwischt. McDonald's sagt, dies sei das Beste, was es zu bieten habe. Leider gilt hier "was du auf WISH bestellst und was du bekommst". Perfect, I got caught again. McDonald's says this is the best it has to offer. Unfortunately, "what you order on WISH and what you get" applies here.

Some of the machines for ordering are broken and extremely slow. (There are branches where this is not the case) If you're unlucky, you won't get a receipt. When you ask what number you have or whether you still get your receipt, the employees are completely overwhelmed. Last time I had to wait 15 minutes for my order and sometimes the people who ordered after me got their orders first. It's best to use the drive in as they have more priority. I then got mushy burgers.

Employees unmotivated, food arrives incorrectly. Long waiting times

Everything was perfect at this branch. However, I find the food too expensive now.

It's a McDonald's... If it weren't for the 300KW charging station next to it, I would never have found it 🙄😉

Update November 2024: Unfortunately there is still no improvement at the DriveIn. You urgently need to check here. Recently a burger was missing again and today Curlie Fries. You could almost think there's tactics involved. 2022: Unfortunately, when you drive in you have to check very carefully whether everything is really in the bag. Dips are preferably forgotten, but unfortunately the occasional burger is also often forgotten. Very annoying and fortunately more and more alternatives are emerging next door.

One of the worse branches. Nothing is wrong here. The food is stale and the famous fries are soggy and old. In addition, guests repeatedly complained about incorrect billing - this cannot be a coincidence. Not clean, not inviting, just not a McDonalds. Reminds me more of a Burger King. We don't come anymore and don't recommend it to anyone. Document no. 8377, today's date, TA no. 114192

In itself quite ok, typical example of MC'Donald's food is ok, there are mistakes every now and then, as you know from Mc'Donalds. However, there are two points of criticism, the ordering machines and the parking spaces The machines take forever and if you're not careful they don't register everything. The parking spaces are also bad, there is a Tesla plague there because there are a lot of Tesla parking spaces, but not all parking spaces are signposted for electric cars, which is why you can also park with a combustion engine in the parking spaces near KFC and Mc'Donalds , this bothers some Tesla drivers, which is why they like to be shouted at stupidly Addendum from November 11, 2024: It tends to be overcrowded, the ordering machines are slow as usual or don't work at all. You wait forever, otherwise everything mentioned above works

Nice, clean restaurant with table service. Unfortunately the fries were cold and very wrinkled. The cheeseburger was also only lukewarm, almost cold.

A standard McDonald's, the food is good, the drinks are ok, the ambience is standard. A McDonald's restaurant. The food is MCDONALD'S ok

All, really all the tables were dirty. One burger didn't come enough and was only lukewarm. Fries soggy.

No soap in the sanitary facilities, there is no traceability of the order because at the pickup point the orders are marked as issued without being ready. We waited 12 minutes for 2 burgers and a happy meal, half of the dishes were already cold when we received them. There are no table numbers on the ordering machines. Ordered a chocolate bag separately, it was completely cold. If you complained, you received a different cold one, with the information that all the finished ones were cold and you would have to wait another 6 minutes if you wanted a warm one. All in all just disappointing.

Unfortunately no soap and no disinfectant. The tables weren't cleaned either.

Unfortunately my burger was cold again