McDonald's in Vaterstetten

Every meal comes with this disgusting chicken stuff; it would be an advantage to also have meals without nuggets.

I've always been extremely satisfied here. But today the service was truly abysmal. I waited 15 minutes for a simple order (a Smart Meal with a double cheeseburger and an extra chicken burger), and suddenly the order disappeared. After being ignored for five minutes at the cashier, my number was called and I was told that everything was fine, I had received my order. Luckily, I checked on the way out and complained about the simple cheeseburger.

Totally overwhelmed and, above all, unfriendly staff at the checkout! What a pity...

Hello, I wonder how such a piece of plastic gets into a Big Mac?? If I'd seen this in person, I would have complained immediately. Absolutely unacceptable.

I only used the Drive through many times, the staff is always super friendly and of course super busy. They speak many languages, service is quick and easy and even the ice cream machine works all the time. Thanks.

Top-notch. At the Mc Café, comfortable sofas and fast table service even outside.

The food was cold, despite a long wait, even though it wasn't busy. The fries were hard. The Coke was full of ice cubes, and the Coke tasted like water. I don't think anyone here really wants to work. The order came, but three things were missing. It's been a disaster here lately.

The food is standardized, and therefore like McDonald's everywhere... but with a fantastic atmosphere. The interior design seems particularly unusual to me. Relaxed seating areas, beautiful wooden partitions, flowers, the coffee bar, and the open kitchen invite you to linger and feel at home.

Lots of space and large parking lot.

In 2025, it's simply incomprehensible and absolutely shameful that an international chain doesn't offer any vegan or even vegetarian options for breakfast. Not a single burger, not a single dish, not even a minimal selection – this is not only disappointing, but demonstrates a complete disregard for current eating habits, social responsibility, and customer needs. Other providers – even smaller businesses – have long understood that plant-based alternatives should be the norm. Here, it seems as if time has stood still. For a company of this size, this is not only backward, but also a disgrace. Anyone who shows such a lack of awareness in 2025 has lost touch. For me, this is a clear reason to avoid this chain in the future.

The tables weren't clean, although they weren't very clean. It stank of urine or something. The floor was disgusting.

The service is a disaster. You stand in front of someone and they ignore you for 10 minutes without asking why you might be standing there.

I've rarely seen such a dirty and disgusting place. You're greeted by overflowing trash cans at the entrance, and the inside is just as filthy: no table was clean, and the floor was littered with trash. To top it all off, the food was cold. This McDonald's urgently needs an inspection.

I waited 20 minutes for my food, and the food was still cold. Then I told my supervisor what was going on and got a shoulder lift.

The fries are usually just soggy, and the friendliness of the staff is hit and miss. Sometimes a solid 5/5, and sometimes a complete disaster.

I'm actually a regular customer at this branch, already know many of the employees, and always enjoy going there, always receiving excellent service. However, today I was there and ordered a meal with a Sprite as a drink. The employee gave me a Coke, which I unsuspectingly took a sip of (you can't see the contents through the cardboard lid). Since I have a severe caffeine intolerance, this is disastrous! This shouldn't happen; that was a new employee. Please train your new staff!! I will not be visiting this branch again due to this incident!

The location was super beautiful ☺️

It was extremely busy, but the food was super fresh and served really quickly despite the large number of guests. The restaurant was also very clean. Truly top-notch.

One of the most disgusting McDonald's in the Munich area. I'll never go there again. What I'm writing now isn't made up, it's true. A good friend who lives nearby got food poisoning from this McDonald's. While he was in the hospital, another woman was there who was also there because of it. The health department should go there and do something for our tax money. Take random swabs and check for hygiene. McDonald's should also send someone there. They can't let them get away with it. In general, you get the feeling that the food tastes better at other McDonald's.

Warning, this place is being ripped off! Once again, a burger was missing from the drive-thru pickup line.

Breakfast/Dinner They serve cold/old stuff, not the quality i know from other mc Donalds...

Burgers tasted great. Compared to our Belgian MC this is 1000% better meat.

Unfortunately, the order was incomplete twice, and the cashier and waiter were overwhelmed with the complaint both times. The stairs were sticky; either something had recently been spilled or hadn't been cleaned. The burgers in paper were squashed, and the sauce oozed out of one side and then disappeared. Neither love nor care were present.

Absolutely nothing works in this branch! Either they don't understand you because they don't speak the language, or they bring you something completely wrong! I'll never eat here again, it's a disaster!

You have to completely empty the reusable cups before returning them. Great... first you get way too much ice, and then you have to run to the bathroom to empty it. Thanks, but no way. For those prices, I can get actual food and friendly service elsewhere. I have no idea why anyone still goes to those guys.

Very unfriendly employees. They shout at the customers! You stand at the café and they shout at you, telling you to go to the regular MC checkout. Is it a problem to just put up a sign saying that the MC Caffe is unmanned? Totally unfriendly and unprofessional.

It's quite large and always very busy. The food is typical of Donald's, but everything is neat and clean. You often have to wait a while, and sometimes not everything is on your tray right away, so you have to ask again.

Compared to other McDs, it simply takes forever to get your order in your hands. You don't feel welcome, but rather like an intrusion.

After eating with friends, everyone gets stomach cramps

The employee in the kitchen does not wear gloves and prepares the food with bare hands….

Unfortunately, I've been disappointed again and again. The bread was dry, the meat extremely thin – you can just tell they're skimping on quality. Even worse: the drinks! Once again, the Coke was completely non-carbonated, as was the Fanta. Fresh tastes different. When I pointed this out to the staff, I was even given an unfriendly slur instead of simply getting an apology. That's not how you treat customers. I actually expect a certain standard from a chain like McDonald's – especially when it comes to such basic things. Unfortunately, that's not the case here.

Every time I order takeaway, something is forgotten... This time they even swapped a whole special offer burger... It's a mystery to me how they can be so consistently incompetent with so many staff.

Unfortunately, the quality of the formerly good McDonald's is increasingly declining. The interior design is very similar to another restaurant chain, as if it were copied directly.

The obsessed lady with tattoos on here left hand is out of every boundary when talking about customer service. it can't get any lower.

Tables and the floor are dirty, half of the ordering screens are not working the rest is slow like a computer from the 90’s. Use it only if you have to and have plenty of time otherwise not recommended.

We've been to McDonald's in Parsdorf several times – mostly via the drive-thru. Unfortunately, we've noticed something negative each time, which in the long run significantly tarnishes our impression of this location. Service & Reliability: Almost every time, our order was either incorrectly prepared, delivered incompletely, or products were swapped. This means you either have to go back or – even more annoying – find out at home that part of your order is missing. This is particularly frustrating at a drive-thru, as you want to rely on a complete and correct delivery. The staff often seem listless, unmotivated, and rather aggressive with customers. A friendly greeting or a quick glance at the orders doesn't seem to be routine here. Conclusion: If McDonald's weren't an international chain with consistent product standards, we would have avoided this location long ago. Unfortunately, you can't rely on even the most basic processes here. We hope that management takes these recurring deficiencies seriously and significantly improves processes and the friendliness with which customers are treated.

Something quick to eat, stop Meki

Fries 🍟 cold... when you buy a new one, large fries for €4.19, you get cold fries again... and half full. What kind of service is that, please??? No desire to argue. Left and never again. What a shame!! And we asked nicely for them to be eaten warm once. Sad

I ordered at the terminal. It was extremely slow, and when it did respond, it was suddenly very sensitive. Also, no receipt came out. Luckily, I checked the terminal again for my order number. Then it said "in process," after just a few seconds "ready for pickup," and suddenly it disappeared from the screen altogether. I was standing at the counter to pick up my order, and then an employee started rudely telling me that my number was being called. You also need to check your system. The staff speaks little to no German, so communication is virtually nonexistent.

Unfortunately, they're completely understaffed. Two employees for the entire store, including the drive-in. But the owner probably already has a sports car collection and a villa in the Balearic Islands...

Unfortunately the quality is getting worse and worse. Unfriendly and annoyed employees who unfortunately understand very little German always serve the same things to eat, nothing new but always more expensive. Never again McDonald's

Never again!!! I had the rainbow donut from McCafé. It was already completely dry and hard. I wonder how long it had been sitting in the display?

Terrible service! They brought me a stale donut!

Staff a bit overwhelmed. 25 minutes waiting for two coffees...

The order was a complete mess, not for the first time. We ordered vegan products, got regular ones, and didn't get a bill. They didn't even ask if we wanted one.

The McDonald's is on my way home from work. I usually go to the drive-thru to get food to go. Unfortunately, the store never manages to pack my entire order. Also, today I discovered for the third time that I received completely moldy salad. I'm now contacting the health department. 😡I'm so angry.

Everything was clean. Burgers were fresh and hot. Service was friendly and quick. Restrooms were clean. There was a large parking lot, and they even catered for Tesla electric vehicles. Everything was great!

Unfortunately, this couch in the store never seems to be properly cleaned, as it's had a faint smell of urine for several weeks. Furthermore, the first floor is closed off without any proper signage (they simply put a barrier in front of the stairs), even on weekends. If you're already sitting upstairs, you're not informed. The restrooms are also located there. The staff are generally unfriendly and disinterested.

Just ordered a MCPLANT and noticed at home that it was beef, that shouldn't happen!!!!!

Unfortunately, I had forgotten about my last visit five years ago – something had changed, surprisingly in the wrong direction. Three(!) of the ordering terminals were broken, so that despite moderate traffic around 2:00 p.m., we already had to wait. We (the two of us) had carelessly chosen wait-to-serve service. Whether the lukewarm fries and already cold burgers therefore waited a long time for pickup or were placed cold on the tray, I can't judge, but in the end, it doesn't matter. But all of this was topped off by the store manager, who reacted extremely unprofessionally to the complaint. At least we deserve one star, as we got our money back without any problems. At least I won't forget this experience again, even after five years...

I'm taking off one star for the smell of the toilet that I can smell as soon as I go up to the second floor.

I went to McDonald's in Poing with my children today – it was 31 degrees outside, but felt like over 40 inside. Absolutely unbearable, especially with children. When I asked an employee about it, I was told: "It's not my fault." When I asked for the branch manager, I was told that they've been cutting back on air conditioning since the coronavirus pandemic and the Ukraine war – and have been doing so for three years. In such a large, modern building, I find this incomprehensible. The heat was almost unbearable; a longer stay is unreasonable. This is a disaster for families. I hope management takes this feedback seriously – in any case, things can't continue like this.

The process was a bit chaotic, from the McDonald's counter to the food delivery. The quality of McDonald's has deteriorated considerably. Finally, the exit was blocked by waiting vehicles. The order takers and the vehicles trying to leave were in the same lane.

The last time I was at this McDonald's was two years ago, and I noticed that nothing has changed; it's just as dirty and disgusting as it was two years ago. 99% of all branches are like that. You'd be better off finding a real restaurant instead of wasting your money here!

We were just at this McDonald's at 10 p.m. on the long journey home from vacation with our 7-year-old daughter. The stairs leading up to the bathroom were blocked off. We asked if we could use the bathroom, and a member of staff said yes, but not to sit upstairs. My husband went to the bathroom first. There were adults sitting at several tables upstairs. When I wanted to go up to the bathroom with my daughter, we were repeatedly and very rudely reprimanded, saying we weren't allowed to go up. We went up anyway because my daughter urgently needed to go to the bathroom. Again, many of the tables upstairs were occupied. How unfriendly can you be to children! Shame on you. I'm going to file an official complaint.

Ordered an iced coffee shake with chocolate sauce twice within 5 days and didn't get it once. The first time I got a large cold coffee, I put it back on the employee's table and wanted to exchange it. I didn't even get an apology. And now in the drive-thru I first got the wrong sauce and then the right sauce but a vanilla milkshake. Sorry, but if you can't even manage that then maybe you should do something else professionally. I'm going to get the money refunded because I'm sick of always getting the wrong stuff at McDonald's. They seem to get away with it far too often.

The food is cold and tastes bad, you wait forever and sometimes don't get what you want. Really rude, the floor is sticky and the staff are rude. Sorry but I'd prefer 0/10 stars.

To be honest? The shop was really good to begin with, but now it's getting worse and worse. If I had ordered in-store, I would have returned it. But since I always order from the McDrive, I only opened it at the next traffic light and noticed that it was cold again; either the napkins were missing, half of the order was missing, or the Coke was stale again. Today, after a long time, I went back in and had previously ordered via the app to pick it up from the Mac Drive. But again I only got a single order, even though I used the vouchers to order two with chicken. For the price of one, after I complained, they claimed I had only ordered a single order. And then they presented me with a receipt showing that I had only ordered one. But I was able to use the app to prove that I ordered two Mac Chickens for the price of one and that I had also paid with Apple Pay. But nobody cared. I have to start warning people about this McDonald's. In my opinion, there is a major rip-off going on here. And judging by other reviews, I'm not the only one complaining. I'll go back to the competition in the future, it's also on my way home.

I wait 20 minutes for my food (it's cold) the service is really bad-tempered and it's really loud the order pads are so slow and broken as if they were from the old Yugoslavia I've never seen worse mcs the only good thing are the toilets because they are clean

The quality of the meals is not the best, the service confuses the orders

Long wait times, very unfriendly staff, lukewarm nuggets. Your shoes stick to the floor at the entrance.

Yes but very long waiting times we waited almost 30 minutes

I go to McDonald's often—I live nearby, too. But my last three visits have been disappointing. If the fries aren't that good, I don't care. But if you treat yourself to 20 nuggets and they taste bad, aren't cooked through, or are just old, that's crap... And if that happens three times in a row, I'll just go to the restaurant next door. It really spoils my McDonald's experience. I went there for years and was always happy to say, "This one is always fresh and delicious," but unfortunately, McDonald's now tastes like a main McDonald's—people know what I mean... a shame.

The order counters hardly work at all

This McDonald's branch has some of the most bored and incompetent employees. There's no other explanation for how they manage to make two McDouble Chili Cheese Burgers without chili cheese sauce. 🤦🏻. There are always two or three people milling around at the counter, but even if no one is in front of you, you wait at least five minutes for your order. The McDrive is also occasionally closed because some strange dump truck is parked there. McDonald's Germany should consider finding another operator for these branches, as they're currently just an embarrassment and a disgrace for the company.

Items or sauces are repeatedly missing. It can't be that difficult to work through a list, can it? Or is the staff unmotivated? The food is cold, and the order is always incomplete.

The food was lukewarm when it arrived, but since we were in a hurry, I didn't complain. We'll go back and see if it's better.

Waited 40 minutes for the food. After 20 minutes I asked again and was rudely sent away. Impudence! There is no money back either.

Complete disaster of the store. In the take-a-was order there was a portion of fries instead of a hamburger, mustard sauces instead of curry sauces, burgers packed in the bag so that one was completely distributed in the bag.

Ate and an hour later spent 2 hours on the toilet. Never again .

Oh well Half of the ordering PCs were unusable, so we had to wait an extremely long time. At first no one came to the café because everyone had to help with the serving

The employees delete the queue number from the screen without handing out the food. Waited over 12 minutes for a McMenu

Instead of cappuccino bitter filter coffee, Dark Choco is powdered liquor with water. Pretty bold for 3.89. My number appears as ready for collection. Finally. Never come back.

The lady behind the counter made fun of me and tried to take my money out of her pocket, which was an impertinence, my points were billed to me without me getting anything

Worst software,hardware ever to order, not sure why different here than everywhere else on this planet

Waiting time too long, no free seating and rude staff.

The food is cold and tasteless. The potatoes are cold and not crispy. Burgers are of very poor quality. Other McDonalds cook much better and tastier.

Hamburger and fries completely cold, taste underground - the worst meal ever."

Staff extremely unfriendly. Forgot half of the order. Burgers slapped together and fries cold, inedible.

Update 2025: A visit again after a long time. I'm really surprised that it can get any worse: - The floor is sticking, it's really unbelievable. The floor on the entire upper area is full of dirt. I've never seen anything like it. The health department should really take a look at this. The floor at the recycling center around the corner is cleaner. - Napkins are counted according to the number of guests, which of course doesn't work with children. There aren't any available anywhere either. You can beg at the counter. - If you're going to beg, then beg for a straw. Statement from the employee: “There are no straws for Colo and Co.” He couldn't answer how I should drink the milkshake and said I could get one instead. May. I. Fetch. They could have brought it, but I also have crazy ideas about service. - Burger cold and of course not a toy, just a book. I've never gotten toys in that store. I suspect they're gambling away in the bay. There can't be that many coincidences. - Printer in terminal broken. Of course after paying. Lack of understanding that I didn't remember the order number. Why should I, it says on the receipt - that is, if the printer would print. I was so close to blowing up. People, go to Zorneding! Old review: I go there with the kids 2 to 3 times a year. The store is really incredibly bad: Order “for here” at the terminal: Card payment at the terminal is once again not possible. So wait again at the only checkout. There's the wrong toy in the junior bag, the wrong sauce, I'm returning the burger because the salad is rotten, the wrong drink. Also: indoor play tower closed. All the games on the wall, which only one child can play, are also cordoned off. Total disappointment for the kids. Can be forgotten. Visit 2, today, from experience from last time today: to go: While waiting in the store, the child asks if he can have a small bag of gummy bears. Answer: no, because of Corona. Aha, have the bags become contagious now? They touch the food too. Such gross nonsense. Then: The wrong toy was in the junior bag; all the sauces that the kids had chosen at the terminal were missing. Not even ketchup with the fries. Of course that caused tears at home. My salad is rotten again. And yes, we are experts. Wrong burger too. It can't be that difficult to read the order from a list and pack it up. I don't understand it. And the second time old salad is no coincidence either. That was it for me with MC in Parsdorf.

No performance after 12 minutes!

The food was very bad. I was served cold fries. When I complained, I received a rude response like, “No, they’re warm.” I doubt the staff can tell the difference between cold and warm. This happened this morning and last night. Since we use this location due to our Tesla, we had the same negative experience with the cold fries both last night and this morning. Another problem this morning involved the toilets. There are separate toilets for men, women and people with disabilities, but the soap dispensers in all three were empty or broken. This indicates poor hygiene. When I pointed out that the soap dispensers didn't work, I was answered cheekily and in a raised tone: "Yes, they work." After the staff tried it themselves and found it wasn't, they left in silence. I find the service offered to be unacceptable and the unfriendly, rude treatment of customers to be outrageous.

I ordered 5 filet-o-fish and 2 were without cheese and without tartar sauce and I wanted 1 ketchup and the lady wanted 20 cents for ketchup once even though two filet-o-fish were without. Embarrassing and stingy. Never go there again. Order 216. 19-04-25 at 3:45 p.m. 42.56 euros

I was there on Friday, I ate the M burger and exactly 20 minutes later I vomited profusely, diarrhea, a whole horror weekend and I'm now in the hospital with bad kidney values ​​and infection. A bold advert follows for this store!!!! My doctor documented everything and I have 3 witnesses. Attention people, don't buy anything there

Tesla charger right next to the McDonald's with some other restraurants in the vicinity.

The raspberry white chocolate bag was completely cold. The staff at the counter is unfriendly and there is no apology whatsoever. The MC Sinday chocolate ice cream ordered comes as normal MC Sunday. The hot bag was exchanged, but unfortunately the second one was just as cold. Unfortunately, even McDonald's prices are too high for this quality.

Always extremely slow, the tables are constantly dirty. The self-service machines sometimes work, sometimes they don't - they often don't issue receipts because no one refills the paper. The probability of getting fresh fries is 0.01%.

Keep picking something up from the drive and every time something is missing or wrong! really every time! Because you're driving and you get on the highway etc. and you notice that the drink isn't there or a mcmuffin egg is made with bacon despite the correct order (on the receipt)...then you think what the hell that's supposed to be... It's really a shame.. and yes, please drive up so that the timer doesn't record the slow work... :)

Incompetent employee with long black hair, just bitching because she was overwhelmed.

Ordering system extremely slow and no croupon were accepted by the ordering system…. Floor extremely sticky... better go to the neighbor's KFC

We ordered the Minecraft ice cream and they couldn't and wouldn't understand us. People have absolutely no idea about their products. First they wanted to tell us that there was no chocolate ice cream, and that it was absolutely soggy and snotty from an unmotivated man, then they didn't want to put pistachio sauce on it and the gentleman didn't want to put topping on it either. The “boss” had no haze either. Eternal discussion and repeated showing of the product picture resulted in a melted ice cream that was somewhat acceptable. Sorry, but that doesn't work at all. The milkshake had also melted in the meantime. Absolute waste of money. You should avoid this shop. 1 star is still one too many here

Unfortunately cold food again. Orders sit at the counter for longer without being called. Number display doesn't work. Employees receive visits from friends. The work is interrupted and we talk for a long time. Then my number is finally called. Unfortunately many things were missing. The toys were missing from the 2 children's menus and the food was cold and the chips were soggy and partly raw. Disappointing

I've never had such a bad meal at a McDonald's as I did here today at the Parsdorf branch. First of all, I wasn't given a single napkin! No napkin! It's unimaginable to forget that in service. The cheeseburger tasted rancid (or is that the oil/fat?) and had small hard pieces in the meat. Bone splinters or cartilage? The chicken nuggets were taken out of the deep fryer too early and therefore the taste was disappointing. I couldn't eat a total of 6 nuggets because of flax. I no longer had any appetite for the chicken burger. Only the fries were ok, as I'm usually used to. Basically, I like to eat at McDonald's occasionally. The food was always ok. But what did you do with the cheeseburger and the chicken nuggets here in Parsdorf??? You also put a lot of money on the table for your food. Why don't I get the appropriate compensation? And why don't I get a napkin? Or do you have to order them separately now?

Not good staff - unfortunately. Nobody seems to want to do their job here. I was in the drive when nothing was going on. I had to stand there for 5 minutes until a female voice said: “Yes please?”. In a tone that was brimming with listlessness. Then I received a fried burger that wasn't in the bun and was stuck to the cardboard.

Favourite McDonald's around Munich. The cleanest of all, coffee always tastes better than in the others, staff is always polite and the speed of preparing food is top. Also, they also have fresh lilies :)

Positive: ordering at the counter, via app and via machine is possible. Payment possible in cash, via app and card. delivery to the table possible. Parking spaces available (also with charging facility for electric vehicles) negative: the order arrives cooled down, even the apple turnover, which is actually hot, is only warm. Review with a photo of the receipt is refused 》 useless enticement offer

I am here very often: -Food very rarely matches the actual order. A highlight for anyone who likes surprises. - From early evening onwards, around 1/3 of the terminals are usually open for ordering (it's good that you can order with your mobile phone) - Toilets upstairs are usually locked -Cleanliness is usually poor late at night -Staff unfriendly apart from a few bright spots -Food almost without exception ok Conclusion: the usual meal with unusual surprises. The monopoly position in the area saves this establishment.

Food cold, extremely greasy and unfriendly service. Waiting time very long. Burger poorly topped

The juice shop is full at the door at 12:17 a.m. and it's closed even though it closes at 2 a.m.

The food was lukewarm and even the staff forgot something. Some of them moved so that their shoes could be resoled