McDonald's in Lüdenscheid

Even though it was empty, we waited over 30 minutes for our drinks and a McEgg.

Today we found a restaurant in mediocre condition, and we wouldn't have stayed if it weren't for the child. The tables weren't exactly tidy from previous customers, and a lot of things were lying around. In the restrooms, it seemed like they'd only signed for the food, and perhaps they should also check whether what was supposed to be clean actually served its purpose. When ordering, we chose table service, but it took a long time. A brief explanation about the change in the toy request for the Happy Meal would have been nice. But when it came to the dessert selection that followed, our understanding was truly at an end. Coffee, a coffee mix, and a milkshake arrived at the table in a prison-like manner, and the server didn't really need to mention that she was simply exhausted for the day at work. Each of us truly understood that from her appearance. Of course, everyone has a bad day sometimes, but the restaurant really wasn't full. If the food hadn't been up to McDonald's standards, we probably would have given it even fewer stars. We hope that the employees will get up on the right foot tomorrow and that a few things will be discussed internally.

I can't understand many of the negative reviews. For a McKinsey & Company, the staff is generally very friendly. They make an effort, and sauces etc. are rarely forgotten. For me, the best McKinsey & Company in the MK!

The staff is nice and helpful. Always delicious food.

Unfortunately I had a bad experience. You can't write more than that. Otherwise it will be deleted🥴

Everything is great with the staff and food, except for the atmosphere... homeless people and alcoholics with noisy teenagers go to the restaurant to warm up for the night, and it’s not very good when you’re sitting, eating a delicious double cheeseburger and washing it down with cola, and behind you teenagers are screaming and drunks are lying on the floor. In general, everything is fine except for the “residents”.

I simply forgot a burger when I ordered and we have to wait a long time

Well that's a shit, the ice cream parlor was only filled with ice cubes

Service was really bad, I waited 10 minutes for my order even though it was almost empty

Christian at McDonald's, Best Man, gives the Happy Meal back its name. 10/10 would get fries again.

First, the ordering machines. Disaster. The touchscreen is crazy. Afterwards we waited an eternity for the food, when it arrived 2 out of 3 orders were wrong or incomplete. The food itself wasn't that bad. The toilets are horrible.

I don't think you need to write more. Furthermore, dirty tables even though the restaurant is almost empty. I certainly don't want to write about loose toilet lids or the cleanliness. Very unfortunate

A very nice lady with a black hat on her head served us, such a pure soul, mega mega sweet.🥹

Honestly, worst store ever, unable to process online orders correctly and completely, something is always missing, it borders on fraud, store is dirty and totally filthy, better avoid it

McDonald's, when you're in a hurry and there's nothing else on offer...

I'd like to share some feedback about my last visit. While watching the burgers being prepared, I noticed that the salad was being placed on the burgers with bare hands. If at least gloves had been worn or a salad fork had been used, I wouldn't have said anything, but I personally found it unhygienic. Additionally, the entrance area smelled unpleasant, as if someone had vomited. I hope this will be handled better in the future.

You've lost a lot of energy and you don't want to go there anymore. Even the smallest visit to the MC Drive overwhelms the employees. You're asked to pull up in the drive every time, even if there are already two cars in front of the second window or if there's no one far and wide behind you, the first window where you're supposed to pay is only used when you feel like it, and you rarely get a real order (of course there are exceptions for the employees too).

Very good, ts roial double tastes good, if you are very hungry roial ts is better than roial ts classic

Actually, I should give you one star less because orders via McDrive always take forever, but the entire team can't do anything about that. Solid McDonalds with nice employees in a clean environment. It's always worth a stop on the way to your job or to meet a friend

No, the self-service checkout hardly works at all, the wait staff are totally overwhelmed, the waiting time is too long, but the food is good...you should know

So the restaurant manager at Mc Donalds Bräuckenstraße in Lüdenscheid was so unfriendly, she forgot a lot of things and had to go there again instead of apologizing, she made a noise and was so unfriendly in dealing with customers

You order an extra Bigmac without cucumbers and still get cucumbers on the burger... Attention allergy sufferers!!

The food is always cold and I wouldn't recommend this to anyone

The same as in many other McDonald's, Service annoyed and stressed, hygiene catastrophe. Eat like this sometimes. Reception is usually not posted because it is the truth

Like every day, we stop by the drive or go to the restaurant. It's always great when the friendly employee works the early shift. Always a smile and always courteous, the nicest and best employee in the store. Any boss who has such a friendly employee can be very appreciative. Such store employees can learn something from this. The food order is always complete and the cappuccino tastes great as always. But there are also other employees here who seem very rude and very annoyed to us guests.

Eating didn't take long. I wouldn't have to have the people who make a snack bar their meeting point and hang around there again... Restaurant one of the cleanest I know in the area, but the toilet was a horror.

We waited half an hour for 4 ice creams. When asked, the staff reacts extremely unfriendly.

5 Karamell Eis gekauft die Becher waren nur halb voll und kaum Karamell,der Junge der heute bei mcdrive ist ,sorry geht garnicht. Für das Geld kann man mehrheitlich erwarten. Der Junge meinte das sind Vorschriften.

Service very friendly and hot food.

I would like to give negative feedback about an incident that occurred on December 17th, 2024 in your branch in Lüdenscheid am Bräucken. I didn't want to order a breakfast item that day, but rather a cheeseburger. The shift leader came to me and simply said: “It’s not possible.” When I politely asked why it wasn’t possible, I didn’t receive a satisfactory answer. Instead, she repeated several times: "It's not possible." Unfortunately, I discovered that the shift leader was neither able to answer my question clearly nor could she communicate well in German. Above all, she became rude and loud. I had a similar bad experience with the same person two to three months ago, at another McDonald's branch in Lüdenscheid (towards the motorway). There, too, she was unfriendly and not very competent in dealing with customers. It is disappointing that a shift leader, who plays an important role in customer communication, has such deficiencies. This reflects negatively on your branch and leaves a bad impression. Such experiences influence my willingness to continue visiting your branches. If I meet this shift supervisor again, I will not order anything from McDonald's in the future. I hope you take this feedback seriously and work to improve customer service and communication in your branch.

We waited over 20 minutes for our food and there was only one order in front of us. Employees are very unfriendly and when you ask you are basically “yelled at”

Waited 20 minutes for 2 coffees even though the store wasn't busy. Then my milk was frothed twice. Don't you know how coffee is made in this shop?

Positive: The decor is typically McDonald's chic. Negative: Dirty tables when we asked if they would be wiped over, we got an answer: "No, we are understaffed & 3 disinfectant wipes were given to us. At the kiosk machine, 9 people with us didn't get a bong. The queue at the machine was ignored and, depending on who we knew, we were served at the checkout. An employee took a break (possibly a break?) with her boyfriend & went back to the cash register with her street clothes and fries station? I could list so many more things and show all the guidelines (including contracts and hygiene compliance) which were all 100% not adhered to here.

Tip Top, breakfast was very pleasant. Thank you very much. Kind regards

Unfortunately, the food was cold and the whole restaurant seemed chaotic and unclean. Tray carts were so full that we had to leave our trays on the table. So it's questionable whether we'll go there again.

As always, it's a McDonald's. Negative: Frit fat was too old, unfortunately you could see and taste it...Here with table service! That's all right.

Top service, clean 👍👍 everyone is very helpful, thank you for the service

The service is satisfactory, however, there is a consistent issue with the speed of food delivery. Additionally, the order screen frequently malfunctions, making it challenging to determine when an order is ready.

Long queues and waiting times. Food good as usual. Staff nice.

It feels like the portions are getting smaller and smaller

Great for in between. Sit down in the evening, eat and chat.

We either always get the wrong thing or not everything we ordered. Don't go there unless you only want 50% of your food or a surprise bag🤡 And you can still wait 30 minutes for it.

Delicious cold food that has to wait a long time

Leider. Machen die Mitarbeiter ein Gesicht wie 7 Tage Regenwetter Man denkt sie haben keine Lust zu arbeiten!!!!!!!!!!88

Just a Mägges, no positive or negative topics. Personally, I found the atmosphere somehow strange.

Expensive, long waiting time, unfriendly staff,

Today it was bad, cold and sticky...

Friendly service, not so great ambience, not so great MC Drive and parking lot

McDonald's should make sure that they hire staff who speak at least German

Finally fix the screen for the pickup number. The shouting is annoying!!!

I've never had to rate a McDonald's, but this is by far the worst I've ever been to. I waited in an empty restaurant for 20 minutes. Absolute disaster

The slowest and most broken McDonalds I have ever seen

Called my number but didn't get my food. You have to wait a long time for your food

McDrive is almost always closed and the order terminals operate in slow motion, if at all Edit: there is only water and apple spritzer to drink If possible I would give 0 stars

It's just a stomach bug and diarrhea... That's not healthy......

Waiting far too long in MC Drive... Even if there's nothing going on... Definitely not worth a visit anymore...

DANGEROUS TO LIFE and an absolute disaster!!! The employees are unfriendly, they don't manage to pack orders completely, the burgers are slammed into the boxes in an unappetizing way and to top it off, our little daughter had a wasp in her Sprite (luckily she saw the wasp when she pushed down the drinking opening) ! Absolutely life-threatening and something like that shouldn't happen!!!!! We wanted to give the branch another chance after reacting to nuggets two weeks ago with diarrhea and vomiting, but that was it!

It's definitely one of the most terrible McDonald's I've ever seen. There is rubbish everywhere on the floor, cups thrown over, a child's birthday party not put away, waiting over 25 minutes for the food, except for one gentleman, very unfriendly staff, the dirt in the driveway on the terrace and the display doesn't work for them Pickup.

There's no pig there and you still wait 30 minutes in the drive-thru. I don't even go in anymore. Every other time the drive in is blocked. Monitors don't work, people are jammed. The employees just trot along even though there are literally 25 people standing there waiting. The self-ordering machines are just a buggy pile of junk that basically doesn't work.

Only incompetent people worked there, we still haven't received our order after over 40 minutes, it was simply forgotten

I am very disappointed with my last visit to McDonald's. We waited 39 minutes in McDrive – and that was just for two cappuccinos! Unfortunately, this wasn't the first time we were so disappointed. It seems as if there are serious problems with organization and communication. The long waiting time and inefficient service are absolutely unacceptable. It's a shame that situations like this keep happening. I hope that there will be an improvement here soon, otherwise this will no longer be our point of contact.

My nuggets were ice cold. But I didn't have the time to say anything, there was too much going on. And then there was another employee (probably on a day off) who was doing gymnastics behind the counter in his everyday clothes and touching everything without washing his hands. One positive thing I noticed was that the employees wore hairnets.

Catastrophe ordering at the drive-thru, you can only get 1 coupon more, they are not accepted, you wait 15 minutes until someone at the counter comes back and then another 20 minutes for the food, employees make inappropriate comments

You can only redeem one coupon per car, strangely enough that's not a problem in Werdohl, we spent 30 minutes in the drive-in + 10/15 minutes waiting for our mini order, never again, then preferred to go to Mc's in Werdohl, too only here because the one in Werdohl was already closed!

Hurray, I finally found it. After decades of immoderate consumption of various fast foods in countless restaurants of various well-known chains, I have found the absolute lowest point in this McDonald's in Lüdenscheid. This probably feels like the worst, slowest branch with the most incompetent or simply overwhelmed staff. Here it definitely takes longer from ordering to receiving the less than tasty food than using the A45 diversion after the valley bridge has been blown up during rush hour through the whole of Lüdenscheid. Congratulations, something so bad has to be dealt with first. Never before has the inability or even the absence of a certain logic or competence been felt more clearly than here. If one could have expected even 10% of this processing of an order in advance, I would have run away screaming. Absolute recommendation to anyone looking for the worst McDonald's branch... One star is two too many...👎

Drove in Mc Drive at 12:30 a.m. and still no food until 1:15 a.m. They create more chaos than getting food ready, not recommended in the evening, totally overwhelmed 😡

Neat and clean, staff friendly. Terminal easy to use, even for beginners

Has nothing to do with a fast food restaurant. Employees almost fell asleep, restaurant was almost empty and we waited forever for our food. No longer recommended

Very nice and helpful staff. As always, the food was ok, coupons were accepted without any problems. When you enjoy nice weather, you can sit outside wonderfully.

Bad, they didn't accept coupons and were really unfriendly, don't go there, believe me

If I could I would give zero stars. We had to wait 16 minutes for 2 happy meals and a chicken burger. And it wasn't too busy. The stands for table service were nowhere to be found (possibly put away??). And then dessert was missing from a Happy Meal. Simply bad

No soap, the entire toilet smells awful. Not really enjoyable on a Friday evening at 10 p.m.

Worst service 👎🏻👎🏻 Furthermore the inside and outside of the restaurant is always very dirty

Been here for the second time and again had to wait extremely long at the drive-thru

Good countries🤗: Many nice and cozy hours ❤️ Also very nice staff 🥰

Waited 35 minutes for two hamburgers. The slowest McDonald's in the world. Edit: 1 year later and the drive-in no longer works either.

Caution!! Apparently only one cupon can be redeemed!! There were two of us there, 2. Different coupons, but only one was allowed to redeem it? Sorry, a message to the headquarters has already been sent out, I also believe that you need your employees, especially the visual guide, to deal with customers again as a seminar schools very, very urgently, the way they deal with it is a disgrace!!

Was there 5 minutes ago, an Aroggsnter would like to be a shift leader, sent us away because we wanted to redeem 2 cupons with 2 different cell phones, 2 different customers, what's the problem?? Insolence never again

Very friendly and clean for late evenings

McDonald's is actually a fast food chain...of course there's nothing fast here. Unmotivated staff and forever long waiting times. Unfortunately this is not an isolated case. It has happened to us a few times now

Nobody speaks German, every time we eat the wrong food or something is missing. catastrophe

In my opinion a very unhygienic shop. Fries lie on the floor in the kitchen. Food was very carelessly prepared. Employees serve the burgers without gloves, the service there is overrated. I took a picture of the kitchen ⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️

Food was cold. We've actually never received our order in full here. It's really something to break the habit of.

Quite full at rush hour, which may have been due to the public holiday.

It's been a very long time since I visited the Golden Seagull restaurant. Five or six years ago it was still 99 seconds from the order to the customer. It now takes a relaxed 12 minutes when the restaurant is empty. You can't talk about fast food here. Okay, what would make me happy. A McFlury as it existed back then. Puppy cake. All varieties out. Just ridiculous. It's a real shame that all the restaurants in town were fully booked and you had to go to the rest ramp.

Milkshake straw doesn't fit in the lid, I messed myself up

It was delicious and as always. Toilets very clean

The older gentleman with the glasses is the best. Always fun and good service, always problem-free!! You often need employees like that, just like the lady with the hair accessories, she always comes drive in the evening and was never served so nicely. No strict and serious service but nice and customer-oriented service!!

The food is ok the price is too expensive and the delivery always takes at least 2 hours with a 2 hour delay.

The employee insulted me with the N word

When I was hungry on the morning of Easter Sunday at 2:00 a.m. on the way back from Dortmund, it is actually still open here. You can only order at the terminal, but at least you can pay in cash - even if the employee seems pretty annoyed because he has to put his cell phone down to check out. In the kitchen, which is visible from the counter, no one is playing on their cell phones. The food is freshly prepared and is correspondingly hot. On a spur of the moment, the food is taken away because most of the tables look anything but inviting in terms of cleanliness. Stopped by the toilet on the way out. I should have gone into the bushes somewhere. When you open the door you are greeted with the pungent smell of a 1990s train station toilet. All the urinals are littered with napkins and burger wrappers. The entire washbasin is floating in soap, but the soap dispenser is empty. Considering that some of the soap has already dried solid, this condition has existed for quite a long time. There is no way to dry your hands. Food, five stars, everything around it, zero.

You've recently started getting half-eaten burgers home 👍🏼

Worst McDonald’s visit ever! Ambience: This restaurant seems to be a hostel for homeless people and addicts. A man slept barefoot on a bench until he disappeared into the toilet for a cigarette break. The smell was appropriate. Order: Our coupons were not accepted at the order terminal. It was also not possible to redeem the cash register order. So not only were we massively disgusted during our visit, but we also paid significantly more than we would have had to do elsewhere. Catastrophe. I am refraining from taking photos at this point out of consideration for my fellow human beings.

Hamburger 🍔 2.19 euros A slice of meat and somehow cucumber. What should the quality be?

Eating at McDonald's is well known. The kids always love it as an emergency solution for me. Yesterday we waited almost 30 minutes in McDrive for two 6 M Nuggets... Unbelievable

Longest waiting time ever!!!! Never again. And quality also at the bottom drawer

This branch will be avoided from now on!!!! Ordered veggie nuggets, got meat nuggets!! Naturally, I bit into it unknowingly, immediately got annoyed and complained, man saw the grin on the faces of the two employees!!!! I found it really bad, the lady obviously made fun of it!!!

In a word: catastrophic The employees are overwhelmed and unfriendly. Half of the order was missing, drinks were wrong. By the time everything was corrected, the food was cold. One star for the fact that the tables and sanitary facilities were relatively clean.

They didn't put enough ice cream in my McFlurry and didn't feel like there was any chocolate sauce in it. The food is delicious, but I'm disappointed with the Mc Flurry. 4€ for nothing I could get a Mc Sunday would be better.

Service is getting slower and always something is broken, the last time there were no soft drinks, we waited 20 minutes for the food and still it was only luke warm