McDonald's in Lüdenscheid

A BIG compliment to the branch manager on March 8th. was there around midday! This is a professional restaurateur. This person loves his work! He has a feeling and eye for his customers! But most importantly, this good man has a heart for children! All the best and all love to this person! I'm "almost" speechless.

It's always terribly cold in this McDonalds in the winter. Why?

I was told the heater was broken. When I read the reviews this seems to be a lie. With the outside temperature at 2° it was extremely cold in the restaurant and we had to warm up in the car. The toilets looked awful (see photos in other reviews)

Everything was super clean, tidy, new interior. But we froze our butts off, obviously the heating inside was broken, with the outside temperature being 0.5° 🥶

Centrally located McDonald's on a busy route. Therefore, there is a good throughput of the dishes typically offered by MCD, so nothing sits around for long, everything is served fresh and hot. The service is always friendly and quick, even when it is busy at peak times. Everything is neat and clean, despite the high frequency. An MCD that we like to drive to.

We had a candle light dinner today and were really pleasantly surprised. The whole thing was made with so much love, the service was super friendly and the food was warm/freshly prepared. In addition, all proceeds from the event go to a good cause. Great idea, great implementation!

We booked the Valentine's Day menu. It was very lovingly made and tasted very, very good.

Went there today for the Valentine's Day special candlelight dinner. It was so lovingly prepared and the food was delicious. Absolute recommendation 🥰

We were here on Valentine's Day and enjoyed the candle light dinner. Great recommendation. Experience the usual food and ambience in a different way. Service was great, every person was very nice. And all for a good cause! So great! Hopefully again next year.

Even though I ordered via the app beforehand, I had to wait 15 minutes until it was ready. The employees work very slowly and give the impression that they don't feel like speaking good German

They say all good things come in threes, so today the restaurant was given the third chance, ordered online, McRib menu with Coke and an additional McRib, pick-up code Ja73 was given at the car counter, and drove up and got Coke. McRib always has a bit of a wait, i.e. waiting on the strip as usual. A little later a nice employee comes out and gives me a bag. Well, arrived home and was happy, fries nice and big and hot, instead of the McRib a beacon with cheese, which I definitely won't eat and 6 pieces of chicken. Cola smells and tastes like chlorine, simply undrinkable. This was now guaranteed to be the very last time for me to order something here, chalk it up as an experience and prefer to take something to eat from the Rewe next door next time. Mind you, the staff is always nice and attentive, but they haven't been able to handle orders, whether inside or outside, for what feels like two years.

No, we wanted to have breakfast with croissants, Nutella, jam as shown on the menu + a medium cup of coffee, we got a small cup of coffee and only the croissant. We come from Schleswig Holstein and fortunately we will no longer be able to enjoy eating here. Unfortunately we cannot award stars

Food is good but the service isn't that good because a worker just brought dishonorable things and didn't say please and just left😠

Totally normal macces. The only thing that worried me was that the gentleman at the counter who took the change touched the hand of the person who was portioning out the fries. So basically the change was bacteria on the fries... I'm relatively insensitive, but thought it was worth mentioning if someone is sensitive😅 Otherwise everyone did their job, it was just okay to good.

Were there with our little daughter and urgently needed a new diaper. Changing facility? None. It's a real shame... there's also no option for people in wheelchairs and it's pretty dirty. Unfortunately not again.

The place just sucks. Ordered for the company, looked on site and noticed that 3 burgers were missing and that the burger wasn't exactly cheap. Now in the company you notice that a burger is still missing. So they would have screwed you over 4 burgers. And this isn't a run-of-the-mill burger... you just put an order in front of you and that's the problem.

I don't like ordering from the vending machines.

Wow! How dirty can a McDonald’s branch actually be?

All is well for McDonalds... The 🍔 were fresh and warm

Very nice and well-kept McDonald's

Disaster!!! You definitely have to check whether the burgers and whether the products are fresh. I complained and then I even got connected because I complained. Incredible

Pick up at Mcdrive after pre-ordering via the app. The employee at the drive barely understood German. This made it difficult to place an order despite fewer numbers and letters in the order code. At the Happymeal the toy we ordered was no longer in stock. Instead, I was handed a book that looked like it had been lying in a puddle. I then politely rejected the book. When the food came after a long time, a good half of the order was missing. However, I received my missing items without any problems after consulting another employee!! However, several people were there at the time to complain that they hadn't received the correct order. So my order that evening was not an isolated incident

I came in at 8 a.m. and ordered at the terminal. I had to wait 25 minutes for a small breakfast and I was the only one in the dirty shop. I wonder if they don't clean properly here or if they think it wouldn't be noticed. Furthermore, there was no apology for the fact that my order took so long despite there being no guests other than me. Let's get to the food: We ordered a scrambled egg and bacon wrap and a McToast bacon and a coffee. The McToast was ok. The wrap wasn't; despite being freshly prepared, it was cold and the salad was exposed to air for at least a day. I'll never come here again. Lastly, I would like to point out that some strange French funk comes through the speaker way too loudly (smartwatch measures 75 decibels)

Seems like a nicely designed store, but such a store that doesn't have soft drinks or milkshakes is simply not worth visiting. At least a large sign at the entrance to point this out would make sense!

For me it's a classic, it's been around for years, nothing changes, I go there when I have to, it's a quick snack. 👍

Long waiting times every time, no matter how busy it is. In the McDrive, products are generally forgotten, if you don't check them immediately at the window you won't be believed afterwards...

On November 24th we ate at this McDonald's with our grandchildren, we paid a considerable amount and were treated as if we were asking to get our food, very unfriendly, food was very bad and there was a lack of staff on every corner. The worst McDonald's I have ever been to unfriendly to the point of not being possible anymore

I don't think I've had anything this bad in a long time. McSundays were chunky and tasted like water, so they could be thrown away. 20 spicy nuggets were not spicy but normal nuggets. Plus they weren't cooked through and tasted like oil

You haven't been able to order milkshakes for months. Is the machine really broken or are there just problems in the app?

Order wrong. Unclean, no sauce on a Mc Rib. .. plus 20 euros for 2 cheeseburgers. Waiting times of 20+ minutes are not uncommon. Distance from this branch.

Lukewarm fries, non-carbonated cola and room temperature and Mac Rib with hardly any sauce on it. Unfortunately it was 12 o'clock and there wasn't much going on yet. Really sad.

Ordered MC Drive and had to go to the parking lot. Ice cream melted well. Ordered Körlis instead of fries. The bag was delivered mixed. Luke warm. Wrap chicken. Filled with something white that tasted like quark with something... The lady made an effort. She made excuses for the fact that she was alone. Not recommended for MD level either

The toilet is dirty, there is something lying around everywhere, employees continue to click orders when they are ready even though you wait longer.

I ordered together with my company and two burgers were missing, the fries from all three were already ice cold, the nuggets were soggy and my burger was topped incorrectly three times!! Orders are always wrong, I had a big mac without everything and there's cheese on it, I'd rather have a pizza next time!!!

Unfortunately it doesn't taste like it used to. And way too expensive.

Large McDonald’s branch in Lüdenscheid. There is a McDrive, a large parking lot, an outdoor area with a children's playground and an open interior area - ambience, like in a canteen. Staff friendly, everything was very clean and in good condition. Good cappuccino.

I'm not a particular fan of McDonald's. But this place is clean and quite comfortable. And the employees are pretty on their toes. For a change, you can go once a month.

Long waiting time until the food is ready and you always have to check your order, especially here. It feels like almost everyone has done that because something is always forgotten. If you want to complain about something, you have to tell the employees at least three times. Food is rather average. The tables could be cleaned more often. As are the toilets, which look underground. You also save on heating costs because there is a draft from outside in some places. This situation hasn't just happened last week, but has been going on for a very long time.

Missing items when ordering via McDrive! A total of 3 out of 7 items were forgotten!!! Never again at this McDonalds!! Despite the coupon and repeated expulsion!

Slowest McDrive I know. It seems as if the lady is overwhelmed with every order.

Toilet dirty, floor stuck there

Disappointed! Ordered takeout. That worked so far. The burgers were squeezed into the bags in such a way that flat flat cakes come out when you unpack them. The gifts were missing from the HappyMeal. The entire store didn't make a good impression. Not again.

Always few staff at lunch time.

P.S.: I was there today and spoke to a very friendly lady about the problem. There was a change of ownership that day, so it had to close at 8 p.m. I will receive food or a voucher as compensation for the money that has since been debited. As far as I'm concerned, that's the end of it and I'll definitely be happy to eat here again. I have corrected the rating to be positive. Old review!!!, see addition above!: (I actually go to this McDonald's very often. Food and ambience like any other McDonald's, all good. Tonight I ordered online and paid with Payback. When I arrived, I was informed There was a sign on the door saying that the store was closing at 8 p.m. There was no explanation as to why, and as in the last millennium, the information for customers was only given with a note on the door However, the internet, including debiting the amount via Payback, worked perfectly, nothing was deactivated or turned off, as it should have been. After I persistently banged on the door and my normal knock was initially deliberately ignored, an annoyed lady told me in all seriousness locked door that I should come by the next day with a bank statement to get my almost 12 euros refunded. First of all, I have other things to do than make another trip to the store for something like that, and what would actually have been? What if I had come from Bavaria and got off the motorway to grab a bite to eat? Would I then have had to get a room so that I could have the overpaid money returned to me the next day? I now ate at Burger King on Kölner Straße, along with Free Refill. I can only recommend it. Regarding the apparently poorly run McDonalds on Brockhauser Weg, I've finished eating for now.)

Unfortunately, this one is on the downward trend. Too few and poorly trained staff, the drive-in is often closed, missing parts of the order, long waiting times. It's a shame, we've been here once a week for years.

The drive is closed again, the parking lot is packed, the whole store is full of people waiting for their food. The employees behind the counter don't let themselves be disturbed and stroll around in a relaxed manner. After 40 minutes we realized that they simply messed up the order. I have no idea how this is even supposed to work with a system that is supposed to keep track of things for the employees. Demanded money back. I won't get the hour of my life back. I just don't understand how the largest fast food store in the world can't do the simplest things.

It was unbelievable that we waited over 20 minutes for food and cleaning up is a foreign concept here

Standing in front of a closed shop door. According to the sign it should open at 12 p.m. Waited 40 minutes. Were on the way back from vacation. When we called this branch, an employee told us that she was the only one there and that therefore only the drive-thru was open. Unfortunately there was no notice on the door about this.

Patrick ist der beste denn es gibt! Total netter Chef !! Nettester aus ganz Mc Donalds !lg melis❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

1. Mc Drive closed. 2. Ceiling leaks, water drips on the table. 3. Non-carbonated cola. 4. The staff is completely overwhelmed. 5. No change in the cash register. 6. This branch is unkempt. I was here the last time.

Good day, That was the worst McDonald's branch I've ever seen. 1. Get food cold 2. Cola tasted stale 3. No change in the cash register 4. It's dripping from the ceiling 5. The service was a disaster 6. Mc Drive Closed People seem to be completely overwhelmed, whether in the kitchen or at the checkout. The first and last time I was here was a complete disaster.

Cold apple turnover, slapped together burger, fries tipped into the bag. A sign of overworked employees who are trying to be friendly.

I waited 45 minutes and wanted my money back. “We can’t do that, it’s already being processed.” Those in front of me got their money back. Someone then collected all the receipts and processed the orders within 4 minutes.

I want to be honest, I have nothing against McDonald's but I'm a different generation. I was just there because I was hungry and I still had to drive another 2 hours on the highway. For me that's not food, it's garbage. It may be that others don't think it's great. I don't normally go into this shop. What's good is the coffee. It's just my opinion.

Ice? Broken Drive-in? Also broken Menu board? Broken Toilet? Completely shitty Waiting time in the empty restaurant for a burger with fries: 10 minutes

First of all: Employees are super nice, friendly, helpful and they didn't pass on their stress to the customer. Unfortunately, the toilets weren't that clean and very musty, the air conditioning leaked into a bucket, and an order terminal didn't work. And the rest of the cleanliness was so-so.

Wasting your own life time, was the third car and had to wait 15 minutes for a citizen and he wasn't even really hot!

Poorly trained staff received the wrong order. Packed squished. The taste of the food had nothing to do with a burger.

Terrible, we were in transit, there was a single employee there who took care of the orders in the store and one who took care of the drive-in orders. We easily had to wait 15-20 minutes for 2-3 burgers and a few nuggets even though we were almost the only ones there. They walked around there completely relaxed, as if they were in their own living room. The fries were undercooked and tasted like fish, the burgers were completely sloppy, the bread was somehow wet and strange. I immediately felt very sick. Absolutely unappetizing. If you want to go to Mcs please take another one on the way. Better for everyone involved

30 minutes for 4 cheeseburgers and 20 nuggets. When we asked why it was still not ready, we only got the answer that it was done wrong and has now been remade. In the meantime, our nuggets had been waiting in the tray for 20 minutes - the result was cold, dry nuggets. No excuse! The restaurant wasn't full!

Incredibly disgusting, dirty, unfriendly and half of the equipment to order from was broken.

The worst McDonald's I have ever experienced. The employees cannot operate the cash register and the food cannot be prepared. Then you are recommended to pay by card, but the food cannot be prepared and I cannot get my money back because the cash register doesn't work. It's dripping from the ceiling and it doesn't really look that clean. Absolute disgrace.

One of 2 McDonald's branches in Lüdenscheid. The branch on Bräucken is definitely better, although the McDrive there is often closed. Maybe in Lüdenscheid we should concentrate on a sensible store.

Amar Farez served us today and he is a very dedicated employee and really very nice and personable! I'll definitely come back there :)

Absolutely run down. Water is dripping from the ceiling in several places. The kitchen was full of flies and the lady in the kitchen works with a cloth handcuff but without gloves, how can that work hygienically? The store was completely empty but the order took a really long time.

Never seen such slow and forgetful service. Something is missing from every order and it's just annoying. The toilets are also dirty...

The table I sat down at was dirty! MD asks for the opportunity to bring food to the table. Failed miserably yesterday! After waiting 10 minutes, I spotted my tablet with food at the counter. Burgers and fries cold, no napkins. The “Take Mecces off” poster is still hanging outside the entrance even though the action is over.

Nice staff, food was good. Unfortunately understaffed at this time. As a result, the tables were full of garbage and the carts were also overly filled with garbage. Unfortunately it took about 20 minutes before someone could take care of it. But otherwise everything was good.

Food was good. Unfortunately there was hardly a single clean table there.

By far the nastiest McDonald's we've ever been to. Due to the motorway closure, we had to make a loop through beautiful Lüdenscheid and stopped at the local McDonalds around 3 p.m. Despite the low number of guests at this time, the food preparation took almost 15 minutes. Only to be presented with the wrong item and burgers on two menus that looked like 100 orders had to be processed at the same time. Things didn't look good in the shop and the terrace either. This McDonalds suits Lüdenscheid: Not worth a visit.

No soap in the men's or women's toilets. No changing room - changed without further ado on the bench in the restaurant. But what to do with the poopy diaper when all the trash cans outside are full to the brim? Exactly . Handed to the employee, sorry but there was no other way. No disabled toilet... sad McDonalds...

One regrets having supported this chain again. Normally there should be a stable process in the food quality at MC. "But it's not"! The hygiene is minus 5***** We had a stomach ache after the visit... that's more of a case for the health department!

Very unfriendly staff. As a customer you feel disruptive. Maybe the employees should be trained in how to be friendly towards customers. Ultimately, the customer pays the salary. Cleanliness also leaves something to be desired. Especially during Corona time. Still no improvement. Useless, dirty and food is loveless.

quick operation. super nice gentlemen in service. Food relatively fresh. But you hardly have any alternative on the motorway.

Due to the closure, we drove through the city on the highway and spontaneously stopped here. Which turned out to be a mistake when ordering. How can there no longer be a BigMac at 9:30 p.m.? And this burger wasn't the only one that wasn't available. Almost everything was sold out. The tables extremely dirty. Next to the return scales, the tables were completely full of garbage or returned trays and bags. The food was ordered to eat here and you received the food in bags? Were the tablets out because the staff simply didn't put them away? I'm very glad that I never have to eat here again. The burger was ok. The fries were terribly bad. They still tasted like pure fat

Toilet dirty, service totally overwhelmed, unfortunately order not as ordered. There weren't enough staff.

We waited a very long time for the order, there were 3 people at work

We had to wait a very long time for our food. Other customers felt the same way. The tables were not wiped down and were dirty. Apparently because the staff seemed overwhelmed to even process the orders. The nuggets were hard and didn't taste like what you'd expect from McDonald's. The man who served us was friendly and made an effort, but everyone seemed stressed.

I had to drive around the block again because of 3 minutes and they weren't able to serve me

I've been to many fast food restaurants in the world, but waiting 20 minutes for a burger at McDrive is a shame. I had vented my displeasure when I was told that McDonalds was not “fast food”, but had become a fast food RESTAURANT and that every order was freshly prepared. I almost burst inside, but I held back the remark that we've always been talking about a fast food restaurant - there's nothing new about it. If I hadn't ordered the burger for someone else, I would have driven because I hadn't paid yet - the vehicle in front of me, which had been asked to park on the shoulder, had actually done so after about 15 minutes. Luckily, there are much better alternatives in the city, even from the same chain. It was now often the case in this “restaurant” that I had to wait in the car for what felt like an eternity, despite pre-ordering via the app (perhaps it should also be mentioned: like this time..). The fact that you have to keep turning off the engine and starting it again is anything but the purpose of inventing a drive thru - apart from the fact that the cars in front of me didn't turn off the engine even when they parked on the side.

By far the worst McDonald's branch. The store was so incredibly dirty, not a single table was clean, trays were lying all over the store. I counted six employees, and when the lady salted fries with her hand in her pocket, I knew that none of them really wanted to work. I didn't add any more photos out of pity, please take care of it. You represent McDonald’s.

Overall everything is good so far but my order took over 33 minutes to arrive. Then I found out at the checkout that my order was going somewhere but not to my place... And then upon request, 6 other large orders were brought forward and I waited a total of 47 minutes. At that time I could have gone out to eat in a fancy restaurant and waited for the time. The food was freshly prepared.

Ice cream machine not serviced, burgers not available. Toilet disaster. Employees overwhelmed. thanks for nothing

Unfortunately, I was no longer served today at 11:59 p.m. The voice from the Mc Drive simply said “agree”. The car in front of me was still being served... then the lights were turned off after me. It's good that you're so customer and service oriented

Little Mac. Not the quality you are used to. And very few staff, so it takes a long time for your food to arrive. When the food finally arrives, the fries are limp and almost cold and the burgers are the same.

It's clean and the order was prepared relatively quickly, but the French fries and McFlurry are not tasty 😖

It doesn't taste the same as it used to

Poor treatment of people, employees touching food with bare hands, and not just food (jars, potato wrappers and more) but we also saw an employee take free potatoes with his bare hands and then use the same hands to take money from us and continued to cook. They also didn't give us the sauces we paid for. Very dirty tables and floors. We think that's terrible. After a visit to McDonald's like that, I didn't feel like going there anymore.

Service was completely overwhelmed. We had to wait 25 minutes for an MC menu and a Happymeal... When we picked it up there were no looks or exchanges... Even the McDonald's was a low blow... It wasn't clean either...

underground. MC Slowmotion. 7 orders open and it takes 30 minutes. Quality isn't the best either

Doesn't even get one star, incompetent, unfriendly staff. With more than three customers, everything goes wrong all the time. And you get cold goods. The store is run horribly.

The last three takeaway orders always had something missing. One could suspect intention behind it. Otherwise it's a normal McDonalds. If you want to earn more stars, you might accidentally have too much in the bag next time ;-)

Ceiling leaks and employees eat my burger

I was there on Monday afternoon and was in transit. There wasn't much going on and we weren't happy. Ordered at the terminal while the woman went to the toilet. The 20 nuggets were freshly prepared. The fries and other burgers were significantly colder due to the long waiting time. The floor at the pickup area was sticky and the seat was also through! The return area to the terrace was already overflowing. Tables weren't cleaned and only a few felt a bit cleaner. When we talked, the woman said that she had never found such horrible women's toilets before. When I went to the toilet I noticed that the return containers in front of the toilets were also overflowing. In my opinion, there were enough employees on site at this point and they made a very relaxed impression. Stress is not at home here. When we left after a short time, we found an employee at the return station who I of course immediately handed over my tray. We've been to a few innkeepers and we can't go here anymore

Even though the staff was totally in a sporty mood, they still remained friendly and understandable.

Very disappointed. Didn't get half of it and got something wrong. Then when I got home, I discovered: the vegan burger had a meat petti, came completely cold and was a few hours old. Pure disaster

All in all: miserable. You order in advance online so that things go a little quicker. All the information displays are off, you can't even see whether the order has arrived or is being prepared. After 20 minutes you look at the counter, lo and behold, there is the tray. The team is completely overwhelmed, assignments are made incorrectly, but you still receive incorrect or differently ordered things. The burgers are so lovingly thrown together that when you open the packaging it's more like a horror scenario... There's also sugar-free cola because the employees (listened in live) no longer knew which one was the "normal" one and, to be on the safe side, they ordered both drinks in the zero version were made. For the prices now being quoted, the whole thing is really below all cannon. That being said, this is by far the slowest and worst McDo location that I know of. Team McDo Lüdenscheid, placed, 6th

Just like any other McDonald's. But you noticed that the staff was missing, which was pure stress.

No table service, too slow, Food looks like it's had an accident.

Even though there was very little activity, I had to wait 10 minutes for the Chicken Mc Nuggets because chatting was more important. The nuggets tasted very strange - very different than usual, so I actually only ate half. I definitely won't visit this McDonald's again.