McDonald's in Chemnitz

Very poor service. The branch was almost empty and the employee walked past us several times. We stood there for about 15 minutes while we paid.

It was great for a child's birthday party. Very friendly staff.

The restaurant was absolutely filthy. We were there early, so there were no other guests before us, and it was filthy. Neither the tables, chairs, nor benches were clean.

Nice little McDonald's in Neefe Park. Easy to get to, there's plenty of parking, and ordering in advance via the app is great. There's also a kids' playground, nothing to complain about, and we like going there when we're in the area.

The iced latte is simply the biggest rip-off. Just a lukewarm latte with no ice cubes in a plastic cup, even though I ordered takeaway. The benches are already broken.

A classic McDonald's. The drive-thru is easily accessible, even with wide cars. There's more than enough parking.

Unfortunately, this branch is always dirty. The bathroom stinks of urine, the wastebaskets are overflowing, and toilet paper is lying on the floors. The children's playroom was filthy, the table dirty, and everything underneath was covered in chips. The monitors in the children's room had apparently never been cleaned. The staff and food were okay, though. The hygiene, however, was abysmal. Visited on June 30, 2025

Extremely disappointed and horrified. I ate at the restaurant and took the leftovers home. When I got a little hungry, I opened the burger wrapper and found a moldy bun...that shouldn't happen.

A traditional meeting place for groups of friends. Simply pull out a camping chair, sit down with everyone in the large parking lot, and relax in pleasant surroundings, letting the evening end.

The service is currently miserable, tables are hardly wiped, the return trolleys are hardly emptied and the food is just thrown together.

I'm curious to see when I'll get a fresh burger and not one that's been sitting on the shelf for ages!!!

Unfortunately, I wasn't given any fries at the drive-thru, where there were people standing behind me and I didn't have a chance to check my order. Otherwise, everything was fine.

A typical McDonald's is small. But there is even a mini children's room inside and a small one outside.

I always checked at the drive-thru to make sure everything was there... today I didn't check, and three cheeseburgers and a 20-piece nugget were missing... I'll have to explain to the kids where they are when I get home. It's disgusting when you can't count to three. A pig's shop. 41 euros for nothing...

Fast service and nice employees. Keep it up!

I entered my order at the terminal and paid – so far, so good. However, the terminal didn't print out a slip with my number on it, as I had to pick up the food because they ran out of table tents. So I went to the counter to report that I hadn't been given a number. They gave me a more or less stupid look and told me to say what I'd ordered. Halfway through, they stopped listening and looked for the slip after the order I hadn't even finished saying. The end result was that three different slips were read out to me that weren't mine. After that, they stopped paying attention to me. After an hour, my order was in a bag on the counter, even though I'd ordered to "eat in." The burgers were also already cold and therefore didn't really taste good anymore. I will go to a different McDonald's branch in the future, as I've unfortunately always had to wait a long time at the Neefepark.

I've been waiting for 20 minutes for 2 things?! What's going on? I'm hungry, the ice cream was as hard as Krupp steel.

First the positives... a really nice McCes, one of the few that still has a children's paradise, and hopefully it stays that way... nevertheless, we wanted to order, but no, the machine doesn't work. If you ask a member of staff to do something, they tell you to go to the checkout, but if you redeem your points, they're gone. I'm not going to go to the checkout, the new Hitschies ice cream wasn't available either, but they can advertise it big. They left.

I visited this McDonald's branch for the first time last week, and my overall impression was positive. The branch was clean and modern. I particularly liked the service – ordering was quick and easy. My meal (a Big Mac meal) was freshly prepared, served at the right temperature, and tasted as expected. The staff at the counter were friendly and worked quickly, even though it was busy at lunchtime. The wait was about 4 minutes, which is okay for rush hour, but if you're in a hurry, you should plan for it. I will visit this branch again because I liked everything, especially the outdoor area with its games area and the nice weather. 😁👍

Although I don't like going to McDonald's, I overcame my fear and went with my family yesterday, and I got a different impression of McDonald's. Other branches were dirty, the service wasn't particularly good, and the food was cold. But at the McDonald's near Neefepark, everything was perfect. The kids were happy, the food was nice and hot, and the branch was very well-maintained. I'll eat there again 😁👍

Very, very friendly service for a McDonald's. Almost every branch could learn a thing or two from that.

Great service, great food. Perfect

It's okay for a quick snack every now and then, but the value for money hasn't been right for a long time. If we go there again, it's only for the delicious ice cream.

It's really nice there, the food is delicious and everything else is good too, but me and my friend ordered there yesterday and forgot to deliver something... so I called them and explained it, the nice gentleman on the phone apologized and asked if we could pick it up the day after tomorrow, so I said we'll order again tomorrow (i.e. today), the food just arrived and it's not in there again... it's a shame actually

Once again the coffee machine is broken at breakfast time. Muffin rolls are hard/old and unappetizingly prepared and when eating in the restaurant you get drinks (e.g. IcedLatte) in a paper cup instead of a glass. McDrive, on the other hand, is OK so far. Ambiance OK, cleanliness still OK. It's a shame that the work here is so poor, especially at breakfast time, or that certain services are not available.

The terminals for ordering hardly react at all. Cleanliness of the tables, well... Only the disabled toilet is available. The food is ok as usual.

My God, I love McDonald's, but it really doesn't work that way. The cola consisted only of water with a sweet taste, non-carbonated and, despite being iced, was warm. A strange old man with a cuddly toy sat next door and stared at us the whole time and then I saw absolute horror in the toilet. Since I don't want to go into details here, I'll end with a disappointed “Too bad.”

A typical representative of the golden seagull with friendly staff.

No, not anymore after I was immediately called by an employee and was then given the wrong order (diabetics on board who had iced tea) then we complained (we didn't know about iced tea at that time) we received our own order but it wasn't complete and the food looked very bland

Typical for MC. Maximum overpriced food with 0 service and ambience.

Food only lukewarm and despite a long waiting time and empty tables, Toilet not clean

McDonald's in Neefepark, there are definitely better ones, for example. Leipzig Street. No table service displays available, meager selection of promotional items e.g. Happymeal. Good for a quick snack but nothing more.

Just like in all other branches, McDonalds is no better and no worse. Everything clean, freshly prepared, served quickly. Just the thing for a short break on the go. And the price? Well, as is usual in the industry, it's not (anymore) cheap. But what else is cheap today? 😏

When you're waiting for the apple turnover in the drive-in and it's hot, but the rest of the menu is the same temperature as the cola without ice... Quality-oriented is different

We arrived there yesterday on Sunday at around 4:30 p.m. Two grandmas with two grandchildren. It was quite busy. Ordered food at the terminal and got it to the table after about 20 minutes. Everything was still hot, except for a burger that was cold. The children took the Mäc menu. Everything was good..😀

Food, service is really good. What's a shame is that the tables are never wiped down. Doesn't look inviting. Otherwise everything is actually good 👍

Never waited 30 minutes at the mc drive. Disaster

Food below average Staff quite friendly The atmosphere was dirty, especially the toilet and I'm 190 cm tall and could barely fit into the toilet cubicle. Every goldfish has more space

Today mcdrive very fast, friendly service. Food hot.

I really enjoy coming here. With promotions like Pokemon cards or other3 deals, the items are available here longer than in other branches. Staff and cleanliness were always good.

McDonald's just. It's just mass consumption without any significant physiological nutritional value. Whenever things have to happen quickly.

A classic McDonald's. Neat, clean and the staff friendly 👍🏼

Very cramped, you can hardly get a seat at events in the trade fair.

The staff have all been friendly so far

It was okay, but the McDonalds in Aue is much better.

You can't really recommend this place. The orders are marked as "ready for pickup" at the counter even though they haven't even been put together in a bag yet. Somehow the employees are not using the system as intended. The order was also incorrect. Had a chicken burgen instead of a cheeseburger without straps (i.e. it is specially prepared). A customer in the restaurant also commented that something was wrong with her order. There is more than just room for improvement here. It's best to go somewhere else, maybe you'll notice that something doesn't fit here.

Total disaster for breakfast today. The staff is hopelessly overwhelmed. Waited almost an hour for breakfast. Despite there being a standee on the table, I still had to pick up breakfast at the counter. Of course, breakfast hadn't even started being prepared yet.

I ordered at 4:30 p.m. and the order was confirmed for 5:30 p.m. At 6 p.m. I asked where the order was and apparently it had just come in!!! I need to put my kids to bed and a cancellation was not possible!!!!!! Luckily the order arrived at 6:30 p.m. - but without toys from the happy meal 🙄

The price/performance ratio is not very good, and I didn’t see fried chicken when I was on the menu. There weren’t many choices. Since I don’t drink coffee, there seems to be nothing to eat overall.

Absolute rubbish, employees hardly speak German, some of the food in the drive-thru is cold and looks like it was slapped on the floor and then handed to the customer. This isn't the first time, it's almost always like this. Shame on you.

Nothing special. Mcdonalds as usual

Waiting far too long for an apple turnover.... the rest of the burgers were already cold..... thank you....

Hello, this is my third time here and there is no ice again. That was the last time I'll visit this juice shop! I absolutely cannot recommend the store

We've been waiting 15 minutes for our food. What's so difficult about a HappyMeal and two burgers? They seem hopelessly overwhelmed here. And it's by no means overcrowded here

Drive in is not processed, queues inside and outside are very long. It's a real shame that a lot of time was wasted.

Unfortunately there was very unclean food under the tables from other guests...

On duty at MC Donalds, super friendly employees, delicious food

Dear Mr. Google, why are my critical posts no longer published here? Oh yes, maybe MCD "sponsors" Google. You want to be independent? Fortunately, there are other websites that Google also rates. Half forgotten and unfriendly when complaining. Sorry, this is the last MCD branch. Update 02.06.22 That was amazing, my girlfriend and I invited my son to MCD for Children's Day. What we found was a dirty shop, not only were the tables not wiped, even the chairs were completely dirty. An employee who was called over took care of things. My burgers were completely cold, the others were warm. OK, I'm not making a fuss about the temperature of the burgers on Children's Day. But the vegetables were, how do I put it best, the stalk doesn't belong on the burger, the lettuce was brown... I don't want to go into the food any further. In total, I paid €40,000. Can't you expect cleanliness and good quality from MCD? I don't know if it's because of the very young service staff? I'm certainly not racist or xenophobic, but perhaps these shortcomings are due to the many nationalities that are employed here, not working, but standing around laughing. As soon as I got home, I got diarrhea, which is still going on today. My partner and my son had the same experience. In short, hygiene is a must. The manager of this MCD branch should think about having trained staff. At least the most basic hygiene rules should be observed in the catering industry. Thank you MCD for the eventful visit to a branch that I will definitely not visit again. This branch is really a disgrace for the parent company. As already mentioned, the visit cost me almost €40.00 and completely ruined my son's children's day. I would be happy to receive feedback from the manager. I'm still thinking about informing the health department. I will also forward this entry to the MCD. Update 11.01.2023 I needed some time to digest my last visit. We were there again last week and nothing, absolutely nothing, has changed. Absolutely incompetent staff. But not only incompetent, but also unfriendly staff. And as if that wasn't enough, there was another burger in my bag. If your staff doesn't speak German and therefore can't read, they don't belong in the service. When will someone in charge finally get in touch and give me feedback on how long this will continue? All my friends would rather drive into town to McDonald's than come to you. Ask yourself why that is?

Nice staff, friendly, as usual from MACes.

By far the friendliest employees in all of Chemnitz! Kudos from me.

How about you train your employees to check the order again before you give it out. I was missing TWO cheeseburgers! This is an absolute disgrace and should not happen.

Note: When eating take-away, always check, preferably before you leave, whether everything you ordered is there. We were missing something in 2 of 3 pickups.

Friendly, yes. But not the brightest! When I ordered I noted that both fries were missing the last time I ordered. I said at the counter “it would be nice if you put these in with me”. From the communication I assumed that was the case and that I would get my fries. Of course this wasn't the case. He should say it straight away. So I drove there again and ordered/hired/paid. And if you receive a rating above one star, poor service behavior must be rewarded. ;)

The “barrier-free” toilet is not barrier-free enough to allow you to close the door with assistance. More space for people in wheelchairs would be appropriate. And please reattach the second handle!

The food gets more expensive every time and the burgers get smaller every time. I paid almost €18 for a Happymeal and a burger and 2 chicken burgers. This is no longer normal. Especially when you see the quality of the burgers it's really bad.

The breakfast was simply inedible...Never again

Expensive, but you know what to expect.

I've been there 4 times in the last year and each time a product was missing. Simply underground. If everyone did their job like that……. Ordered online and paid online. Go to the drive-in, take the bag, arrive and find what's missing. Except that it's not a fast food restaurant. Once I waited 42 minutes and didn't get a givaway. More than disappointing

Visits to the Golden Seagull are always fun. The only thing ok is ice cream and your apple turnover. Listening to reading orders is an art in itself. Ps training would be something xd

More than half of the drive-thru order is missing. In the snack meal there was only a bag of fries, nothing else was missing, not even the ketchup was included, that's a huge impudence and a rip-off, we won't come here anymore. It has worn off quite a bit, this isn't the first time you've been dissatisfied. I have scary thoughts about whether the bag was even fresh.

Sometimes quite crowded. The food is okay but unfortunately it's not enough to be very good

Tables dirty. Very crowded. No table service.

Well, actually always quite satisfied, but today at Mc Drive there was a woman with a migration background who didn't understand anything and took the order incorrectly 3 times. Then you don't get enough change back. I had been there earlier and once again an extra ingredient was missing but it was calculated.

Sometimes there is a lot of activity, sometimes there is little activity, but I like it there

The men's toilet is very dirty, smells bad, the trash can overflows and the soap is also empty. More attention needs to be paid to cleanliness here

Another burger was forgotten when ordering and 2 others were incorrectly filled. As soon as you order more than one or two people, 90% of the time something is wrong. The statistics are from my experience. It has to be regulated somehow. Either only one person should be responsible for the order, or something else. Several people throw stuff into the bag, so it's not possible to check the order. The wrong box was taken due to incorrect documentation, either in the kitchen, during composition, or during service. There is still a lot of room for improvement.

Nice decor, clean and very nice staff. The food was at our table and in our hands very quickly. The food itself was also very fresh and hot. I've had much worse MCD's...

Extremely good. Handy when you're hungry after chasing the raccoon.

Long wait, waited an incomprehensibly long time for food, people after us had their stuff in front of us for a long time, then waited another 10 minutes for a drink, there weren't many people...., thanks, that's sorted out for now....

Definitely came here after a concert. Toilets were locked, fries weren't fresh and the citizen was already cold. Nuggets were OK and so was the drink. Service was non-existent and all the tables were dirty and hadn't been wiped down for a while. We definitely won't come again and would rather go somewhere else.

Food was just thrown away, all the stress and food was now only semi-warm. Unfortunately it used to be better.

I was recently at the McDonald's at Neefepark and was pleasantly surprised. The restaurant was clean and tidy and the staff was friendly and accommodating. I had a Big Mac and fries, both of which were delicious. The prices were reasonable and I would definitely come back.

Quality as usual. The internal organization was a bit strange. Ordering process to meal? Otherwise everything is okay.

We had a really nice waitress who looked through all the Smurfs especially for me so that I could get my favorite :)

Mc Drive wrong and missing items Another time in the restaurant we waited 30 minutes for food, when it was brought to the table everything was completely cold. Employees seem completely overwhelmed, even with just a few customers.

Breakfast was absolutely cold and therefore inedible. And for so much money. The ground sticks early in the morning.

Not recommended. Waited three quarters of an hour for food. The employees run around behind the counter completely disoriented and don't know what to do. When asked, something was put together.

Currently only accessible by helicopter...

Service and location are completely ok, just please why isn't delivery to the neighboring town for a 5 minute drive???? Mittelbach is 5 minutes away, I don't understand.

Best McDonald's, it tastes good here and you can tell that everything is freshly prepared. This is the cleanest McDonald's I know. The staff is very friendly and helpful. Actually 7 stars.

Nothing against foreigners, but if no terminal works and the employees don't speak German... it sucks... 3 citizens took 20 minutes (parking lot was empty!!!!) Manager standing at the back doesn't take it seriously...

Ordered online and not checked for completeness and a lot was missing. We'll never go here again

Only 1 terminal works, catastrophic. The toilets are also closed. What's that supposed to mean?

Standard mechanics are never anything special... It was OK, as always... technically everything works and what's most important is that you pretty much got everything... So everything was fine...

Waiting 20 minutes for a coffee and a McMuffin to go, despite pre-ordering in the app, is amazing.

OK, there was a lot going on and I'll accept the 30 minute wait, but the fact that out of 4 menus, 2 burgers are missing, we noticed one in the store, sorry, but that's not possible. Good thing for the people at the restaurant that we only noticed this when we got home.

It's been a long time since McDonald's Neefestrasse again. Placed the order in the drive, paid and had to wait a short while. Waiting time was ok at about 5 minutes. Received a large bag and first checked whether everything was there. Of course something was missing, as so often! Grabbed the receipt, went to the drive counter and said the Happy Meal was missing. A quick apology and a bag of Happy Meal. Got in and went home. Happy Meal at home, capri sun and apple cone were missing. My mistake for not checking again! You just assume that if you file a complaint, at least everything will be included. WRONG... I can't recommend this store, something is always missing. Was the last visit to this McDonald's!!!

Almost all tables were dirty even though there were hardly any customers there.

McDonald's... friendly staff, something quick to eat in between

Forget all the sauces and ketchup on the drive. Sorry If you ask when ordering, why do you forget to pack it? Everyone who accepts the order should pack it themselves. Then less will be forgotten. And people have more variety at work.