McDonald's in Ratingen

The employees are totally overwhelmed. First a chicken burger was missing from an order, then you go to the table and notice that the ham is missing from the McCrispy bacon. So go downstairs and let us know. Employees totally unfriendly and slapped the ham on the burger and that was it. And instead of spit nuggets, I only get regular chicken nuggets. So this shop is not recommended.

The worst McD I've ever visited... After waiting for 40 minutes, we learned that the order from the machine had not gone through. The order was then brought to the table incomplete and incorrectly. All the basic products were there, but the right sauce was missing, there was one too many large fries and a drink was one size too big. But I don't want to complain about that. The cleanliness of the restaurant also left a lot to be desired. Dirty and littered tables created the opposite of a pleasant atmosphere. According to companions, the toilets are also a "-0.5". I know we're talking about a press chick chemical cocktail place, but certain standards should be adhered to.

I urgently had to work. Table, rest, socket and WiFi are available. A delicious meal, a clean toilet and nice staff too!

I agree with previous reviews that little things are occasionally forgotten. However, in my opinion it is also the customer's responsibility to briefly check the order. If you report the error in a friendly manner, you will usually receive what is missing immediately. A bug that is fixed immediately is therefore no reason for me to leave a very bad review. After all, small mishaps can happen to anyone. If the bacon burger is missing bacon, a little more attention from the employee would be desirable. I would like to say a lot of praise to Ms. Ziebel, who always welcomes us at the drive-in with a smile and her friendly manner. Your joy in your work is clearly noticeable and deserves recognition. You notice immediately when she's not there. The branch in Ratingen would have deserved a little more commitment from employees and management. Even small improvements could be clearly reflected in the reviews.

Absolute disaster! The fries were totally soggy, the burger buns were completely oily, and to top it all off, the “Big Tasty Bacon Burger” was missing the onions, the cheese, the tomatoes and of course the bacon!!!???

+ typical McDonald's + Toilet available - Machine has a bug

Was there for the last time today!!! Definitely. Every time I order at the drive-thru, trust and don't check straight away, I am disappointed and something is missing again. That's why I can now eat nuggets without sauce and fries without mayo again, very cool -.- - Always check straight away to see if something is missing, my tip for you. And unfortunately I really mean always.- It actually happened that several burgers didn't have any meat patties on them, no joke. One in four cheeseburgers had patties on them. I brought two of them to my mother. That was embarrassing... And there was nothing going on, I was there at half past eleven at night. There's no reason why you could forget something if you're not attentive. The overly friendly person at the checkout doesn't help me when half of the items are missing. And I don't want to be called "my dear" either! It's always best to go to the one on Mercedesstr. in Düsseldorf. They never forget anything. Very exemplary. 🥰🙏

Children wanted to go to McDonalds again, so let them have fun. It really wasn't good. Staff is hectic and obviously overwhelmed with the orders. First, I forgot a complete Happy Meal, then the addition and when I got home I realized that the chicken version had been packed instead of the additional plant-based nuggets I had ordered. The veggie in the family rightly didn't find it funny. But it was surprisingly expensive for two adults and two small children - for the same price you could have gotten dessert at the Italian restaurant around the corner.

Somehow the sentence here is true: it used to be better.

The store was very busy, the toilets dirty but the employees were nice and helpful.

Long waiting time. Drive in customers were given priority....small staff. In addition, some products were missing. These were of course brought after our complaint.

Unfortunately the restaurant was very dirty and some of the food was cold. Unfortunately I can't recommend it. The staff only had time for personal discussions. Too bad

The people who work there worked exactly against their will.

The restaurant is centrally located to other restaurants. The ambience inside is good and big. The toilets are very narrow and a bit dirty. Half of the orders are always forgotten. The employees should actually be aware that it is stressful, but are a bit unfriendly. The restaurant manager isn't the friendliest either. Tip: Don't eat here during peak times, e.g. Sundays.

Queued for 45 minutes for cold food. The food had probably been on display for the entire 45 minutes. It really wasn't edible anymore. Staff rude and overwhelmed.

Well, check and complain about special requests...But in the end it tasted surprisingly good

The food was worse than usual at McDonalds. Burger patty dry just like the cheese. Floor+table+seats stick and/or are dirty. The carts where you put your tray in are full.

Food was very bad. The service slammed the food on the table. Everything was stuck.

Employees are very relaxed and slow, so the line goes all the way to the exit and everyone waits impatiently.

Very nice staff and very good service.

A McD like in many places. Food was brought to the table because it was ordered via the app. The disadvantage was that, like in other branches, you first had to look for a clean table. The food is, as usual, the same, but for me it could have been a little warmer.

Today we were at McDonald's at the drive-in counter in Ratingen Lise-Meitner-Straße. We ordered a menu there 104. Chicken McNuggets were missing for the third time. Milkshake is also often not available. riffel potatoes are sold out and then some are found. They were offered to us 20 To pick up Chicken McNuggets, when will I drive 15 km again because of the stupidity of McDonald's, this store will never be given again, you won't get a receipt, what about the tax? I was there again today, September 5th, the cola was supposed to be hot without it, it didn't work. There were also napkins with the menu Don't stay in the car with dirty fingers was on September 22nd at McDonald's at the drive in had menu 339 menu 105 and two milkshakes the milkshakes were only 0.25 not as ordered and paid for 04 and a Big Mac was missing whether via Lieferando or driving there yourself Disaster, better take Burger King

McDonald's branches are very different. In the Ratingen branch you wonder where the MC Donald service concept and the trained staff have gone. At first I couldn't find any bacon on my Tasty Bacon Burger. Finally I discovered a mini piece. The whole thing tastes so mushy because of the sauce that I only ate it because I was hungry. The staff was rude and obviously hated the job. It's very unfortunate that we left 20 euros there. Any currywurst, any kebab would have been better.

Almost no grease! Very great burger

Unfortunately I can't give any minus points for service and friendliness. Order terminals defective and from the We waited about 50 minutes to receive our order. Unfortunately, there was also what was not ordered. When complaining, just the sentence: it can happen. I just noticed that we weren't the only ones who had to wait that long. Never again

Update 9/24 Everything is broken here: McFlurry broken. Broken milkshake. Portafilter machine broken. It's a shame: although it's open 24 hours, there are so few staff at 9 p.m. that no fresh cappuccino can be made on the portafilter machine. Then a Mac Café is of no use to me

Great employee...Best employee Ms. Ziebel/Kirsten...Always friendly, super competent...Thank you...You are an asset to the service world...

The service is poor and the staff are not friendly, I hope to take care of this issue

Craziness! This has nothing to do with fast food. Been waiting for a small order for 12 minutes now. It can't taste good enough to be worth the wait. Better go to Düsseldorf

Just bought an Iced Coffee Caramel Shake. For almost 5 euros..... 40 percent ice cream in the cup... and there is no ice in there!!!!

Take a look and see if everything is in there!!! I've already driven twice with less than I thought!!! Now it happened to me again that the order was booked but didn't arrive at McDonalds. I had to book back via paypal... that sucks.

Why are there always trays dripping with moisture?

Everything OK. Quick operation after input.

Gibt jedesmal Probleme bei meiner Bestellung. Einmal Big Morning Chicken statt Farmer bekommen. Tage danach statt Cappuccino einfachen Kaffee bekommen. In beiden Fällen wurde mir ein völlig überhöhter Preis genannt, gibt immer unnötige Diskussionen, weil Bedienung nicht zuhören kann oder die Aktionen nicht kennt. Immer bei der gleichen Bedienung bestellt, zuletzt am 04.09.

Extremely long waiting time (35 minutes/drive-in) and extremely chaotic conditions in the entire restaurant area

Guys, it's annoying! Yesterday around 10:10 p.m. waited 25 minutes (!) in McDrive, completely tired, just wanted to go home and eat something, a super friendly woman in service. Unfortunately, I let her behavior persuade me not to check the bag again before driving away. Then realized the fries were missing from the menu. Hey, that's a single price of over €4! I went to sleep hungry and upset.

Totally overwhelmed staff. The McDonald's was very busy and accordingly there were long queues at the self-order terminals. Ordering at the counter was also a long process. It took almost 30 minutes from ordering to receiving. Then the fries were cold and without salt, ketchup was forgotten even though ordered and napkins were missing. It was also very warm in the restaurant (the air conditioning wasn't working at all), the tables were dirty and some of them hadn't been cleared.

Ordered a lot today and supposedly delivered between 25 and 40 minutes via Uber and paid for via PayPal. Unfortunately the food never arrived! Call McDonald's and tell them to contact Uber, but that doesn't work. I would like to give minus 10 stars, but that's not possible!!!

Wed 8 p.m. Pretty empty, ordered online at the door, went in, took the bag with me. I've never finished faster. It was delicious again.

Very long waiting time...unfriendly service...the product table switches too quickly...

Food dry as a sock. Fries not warm. Ordered drinks without ice, but of course there was ice in them... Never again. And the service isn't friendly, only smiles at "Bro's"

Loads of absolute rubbish, food soggy and cold, drinks filled to the brim with ice to fake the filling quantity. All in all stay away

Was bad, is bad and will always be bad. As long as the Habibis don't feel like working 🤷🏻‍♂️ I was there again last night after years and what happened? Forgot a burger... It's better to go to BK because it tastes better...

I've been eating here for over 20 years and am increasingly disappointed with the service and quality. Compared to other branches in the area, the fries and burgers are often cold. As a result, it just doesn't taste as good as expected. I really like the ambience, as long as it stays clean and isn't too crowded downstairs. The staff is dubious, slow and not particularly friendly. You often wait up to 10 minutes and then receive cold food because something is missing or simply takes too long. Unfortunately there is no table service either. This time I tried the new Burger M with a double McChicken Classic, Hamburger Royal TS and ChickenNuggets. The burgers this time were very tasty and hot because I ordered extras. The fries were cold again. 15 minutes waiting time is a bit too much.

I didn't feel comfortable there, the toilets and the general cleanliness didn't convince me. It's a shame!

The quality of burgers has been declining for years. Staff seems poorly trained.

After all, you are being fooled extremely politely. I'm referring to the endless waiting times in McDrive. Save yourself the polite “just a moment please” if you know it’s not true. And I only use first name names for people I know. And expect the same from strangers. Especially when they screw with me.

Have been there 3 times now at different times, each time it was noticeably completely dirty. Orders are prepared incorrectly and late. Since there were a lot of staff there, there seemed to be a lack of organization. Not recommended. We don't go there anymore for hygiene reasons.

Atmosphere and food as it should be, but God what slow staff. 15 to 20 minutes for 4 soft ice creams with a spoonful of caramel on top. Shameful. And the air conditioning looks very promising, but with the doors open it of course doesn't work at all. And that on a day when it is 30 degrees.

The food was hot, the fries were soggy, but after complaining I was brought very hot and fresh fries to the table, and there was also an “apology” from the shift manager because the order didn’t go smoothly straight away. All in all, I was very satisfied at the end of my stay.

Small, winding, untidy and dirty, touch displays very slow, order incomplete

Quick service, fresh and good food.

Good shop in Ratingen. Always quick service, friendly, nice. Parking options limited.

Nicht mehr das was es nal war. Genug Personal,aber alle Tische Bänke im Innen wie Aussenbereich verklebt und dreckig. Terminal hängt. Service verweist auf den Scheff,der vielleicht kommt?! Nach 15 min warten den Laden hungrig verlassen! Andere Seite BurgerKing topp!!! McDonald's sieht uns nicht wieder.

Since I only had food from there yesterday, I can only have gotten the food poisoning there 🙃… It was probably my last time at Mcces 😵‍💫

Waiting over half an hour for 6 plant nuggets, that's a joke. Never again.

25 minutes in McDrive despite pre-ordering in the app. No information on how long it takes. Then not everything has been given out and when you ask you just get a “no, it can’t be”. The complaint was then processed quite carelessly. At least the food was still warm. Unfortunately, I'm negatively surprised and don't know anything about this McDonald's. Otherwise I was always satisfied but unfortunately not this time.

Pre-ordered online only to find out at the pickup window that there was no order. 30 minutes for nothing and then they act stupid.

Stood in the drive-thru for 5 minutes today and wasn't served. Then I went in and most of the employees were chatting - apparently no one wanted to take the microphone. Unfortunately, the burgers weren't as good as in other branches, very disappointing. We no longer visit this branch.

Worst branch. Given a chance several times but wasting a simple iced coffee today is a shame.

after eating... nausea and diarrhea

Slowly but surely it's turning out to be one of the worst branches there is. 9 out of 10 orders are missing something. Orders via Uber Eats are probably not completely handed over, complaints are impossible, you have to contact Uber. Sorry, but YOU are the ones who screw up giving properly packed bags. If you don't feel like doing your job properly, that can't be our problem. This certainly doesn't affect all employees...there are good ones among you too. But if two customers in front of me have complained in McDrive because parts are missing again, you should think about checking the bags. Waiting times on the drive are underground. You order 2 cheeseburgers and stand at the counter for 15 minutes, regardless of whether the store is full or empty. Staff is friendly - there's no question about it. But if you order 5 items, just manage to actually throw 5 into the bag.

Very nice service. I ordered via the app and picked it up there. Had the plant burger. Find it delicious.

Worst McDonald's I've ever seen, they're all so overwhelmed, it's not normal

First of all, no receipt with a collection number was swallowed by the printer. Secondly, got the wrong burgers. And again the fries not salted. It doesn't work at all. Never here again 😖

You should check your order. I ordered a muffin and it was this brownie cake in a box. 2 days and me and my girlfriend are still sick

Terminals very slow, service still has to learn friendliness, benches dirty, tables greasy. Could be so beautiful.

An MC that you do NOT want, you can only order from the dirty displays. Benches are/seem dirty. Drinks and food are not available much.

Nobody takes over the cash register, really unfair and respectful. What a disgrace.

Burger fries Happymeal for a quick hunger in between, the atmosphere is neat and the service is fast

I've been here three times recently and pre-ordered using the app. Every time something is missing, once I only noticed it at home. Last week the lady who brought it out asked me to check thoroughly. Today 20 nuggets were missing again, and then they were treated badly. The leader turns around and simply leaves instead of apologizing and teaching his MA’s to behave. This store is a disaster.

Stood in McDrive at 12:40 a.m. After half an hour we left. During that time, 3 cars ordered and 3 were still in front of us.

The slowest MC drive we have ever experienced. Just go there with a lot of patience and not a lot of hunger! Over 40 minutes even though we had already ordered everything via the app.

Never again. At night it's really noisy and the staff is unfriendly.

What a mess here. Tables and chairs were dirty, the food was almost cold, and if you politely ask for a straw for your 4-year-old child, you don't get one because that is only part of a milkshake.

Just had dinner in this restaurant, first half warm food. Secondly, we could not get an extra straw for our 4 year old son, they were only allowed to provide straws with milkshakes... where has the customer service gone? And about the staff? Antisocial rotten people who look at you with a stupid meaningless head as if you are asking for an entire menu... hello McDonalds, what are you doing? Falling for a straw?!

Mmm, the toilets were dirty. The terminal for ordering was extremely slow and didn't take our debit card or credit card. So pay for your order at the counter where the EC card was only taken the second time. All in all, the structure was appealing, but the rest wasn't ideal for us.

Everything was slow. Better at a normal bistro

We came here for dinner yesterday with our 8-month-old baby. First, all the food was cold. When we asked if they could heat up our baby's food, that was not possible and finally all the toilet paper was gone in the toilets. After my wife reported this to the staff, no action was taken. If you come here with a baby, we really do not recommend this. In our opinion, the worst experience at McDonald's ever. At a large company like McDonalds you can expect it to be child-friendly. Shame...

The scanners and contactless payment didn't work. The order took forever because the device was, as always, very, very slow. A bong didn't come out either.

Like any other McDonald's... You can also go to a restaurant in time because it has nothing to do with FAST food anymore. Poor service (no thank you, hello or please) So like any other McDonald you won't be disappointed 😁

My experiences are partly, we have already received food that was lukewarm and food that was super fresh and hot

We had to wait a long time for our order, about 20 minutes. Orders are prepared by the staff and placed in a warming table where everything was laid out - 10-20 burgers etc. Even after a long wait, we got a lukewarm double cheeseburger that was cold after 3 bites! Unbelievable, although at some point McDonalds was definitely supposed to only serve freshly made warm food! Just like it's been a given in Holland or the UK for years. You can get delicious hot burgers and fries there even after waiting. But I'd rather wait and it's hot. Everything isn't worth the price either. I think the McDonalds are allowed to do anything here in Germany.

Couldn't pay at the machine with my cell phone

Clean, nice McDonald's with comfortable couch elements outside.

Not the one I ordered, but certainly not the same as Belgium (Europe). Never go again???

Unfortunately, extremely long waiting times. I stood at McDrive for 30 minutes even though there were only 2 cars in front of me. When you stand at the front the employee says "just a moment please" and you are only allowed to order 10 minutes later... If you're hungry, it's better to go somewhere else.

The shop is really great. Staff are always friendly. Tables are always cleaned and the toilets are cleaned regularly

One Mecces among many. Quite clean and the ice machine worked

Extrem schlechter Service, sehr lange Wartezeit am McDrive und auch drinnen im Restaurant. Mein McMenü (Standard) hat über 30 Min gebraucht. Außerdem gibt es anscheinend neue Mitarbeiter, die schlecht Deutsch verstehen.

Was just at this MC Donald's, what you see there is a disaster where you order from the machines, all the things are broken. Service totally overwhelmed. Kitchen not the cleanest, not exactly nice. Then you wait so long for the food and then you get the food, which is still not very cold recommended, it's a shame, I was really looking forward to the food, I won't go there again

Unfortunately, the ordering terminals work poorly. The rest was fine.

Boycotted the place, unfriendly staff, especially a young, chubby wannabe gangsta mc's worker. Get down to earth, you work at McDonald's, not NASA, boy.

Mega dirty shop, had to clean tables and benches ourselves, no clean table on the entire floor

The employees always seem overwhelmed, at least during peak hours. The ordering machines always work at random, with the app you sometimes have to register twice because it just doesn't work. And the best thing was we ordered nuggets and got some with meat and shrimp. The 20 box, we've been checking ever since. The plan burgers are good, which is why the 3 stars are not really good. It just tastes like any other McDonald's.

Unfortunately, the restaurant has declined significantly in recent years. Often the food is cold or you don't get something. The floor needs a thorough cleaning, you are literally stuck. Unfortunately, you have to clean the tables yourself before using them because no one else does it. I hope that people take the criticism to heart and work on cleanliness.

Unfortunately today I had a very bad experience with the "Albanian employees working there, especially a girl with black hair and a thin man of Albanian origin who said he was the boss there" My daughter and I specifically bought the chicken nuggets box of 20 , tea and 2 cheeseburgers , so these cost about €18. I politely asked the Albanian employee to give me a toy for my little girl (3 years old)because she was complaining and the employee with the black hair looked very ironic and asked me if I got the children's menu. And I explained to her that I don't have a children's menu, but I have already spent 18€ on an order , and if they could give me a toy for my little one. Her answer was a sharp NO How can she get it only with a menu And I explain to her that they have given me another game besides me because I often go to this particular store and the girl turns and asks the boss ironically and he answers me I'm the boss and what you're saying is impossible, if you want it you'll either get the menu or you'll pay €3. I understand that it may indeed be a mistake that they have given me extra toys for the child once again, but at least they should have spoken nicely and with respect because I go to this store very often and they had a very awful way, shame on them, both of them who work there, especially "the boss", are just depraved

Super sticky floors, no contactless payment method, all of the touch screens take 5 seconds to load each tap, at 7 in the morning it took 30 min to get 2 coffees and 2 muffins with 3 other customers in the entire store and they still messed up the order.

Cheeky employee, no sign of a fast food restaurant. Super slow service.

If the cappuccino takes 25 minutes and is then brought to the table almost cold, that doesn't make up for the friendly service. Greasy tables and overfilled "tray carts" indicate a lack of staff or laziness... And at the next table a child was crying because the HappyMeal box was EMPTY when it was handed over...