McDonald's in Ratingen

The burgers were lukewarm. The toilets were filthy and smelly.

Arrogant staff who simply ignore customer requests, and a completely useless ordering machine that only accepts physical cards – even though the display clearly states that mobile payment is possible. Go to the Burger King across the street instead – everything is much better there.

Since I can no longer pay with cash there, the store is dead to me! I'm now a regular at Burger King across the street; they have better deals too. I wonder if every 13-year-old schoolboy has their own credit card. How many more regular customers do you want to lose? Offers like the €3.50 McSpicy aren't available there; they're just ruining their own business!

Dirty shop, disgusting toilets, unfriendly service. Not recommended. Update: The health department should inspect this place! I felt really sick afterwards.

Well, my order was displayed as being prepared and then it completely disappeared from the screen. I had to wait 20 minutes for a McDonald's flurry.

A run-down branch of the chain, particularly noticeable in the shockingly dirty state of the restrooms, for which a code is required. There is significant room for improvement.

The food was decent, bathrooms were dirty, the tables dirty and it took over 30 minutes to get our food. Highly recommend us the drive through.

So, first of all, I'd like to address the lady who was serving the drink-in service (October 24, 2025 - 12:30 PM) and who cleaned her ears at the counter with the wooden coffee cup pick: It's totally unhygienic to do something like that in the service department. 🤮 Everything else was relatively positive, or rather standard for McDonald's. We ordered our food to our table. Everything arrived complete and the food was warm.

What's wrong with this branch? 45-minute waits for food!!! Incredibly unfriendly staff. They even get rude. Doesn't McDonald's need customers anymore? Well, I'm not so greedy about my money that I have to spend it there. Then another chain will be happy with the money. Thanks for not being there. It's bad enough that it's so expensive! They don't need staff like that.

Very good! I had a hamburger there! Then I finished off with a hot apple turnover! It was hot and delicious!

Disgusting!! I will never eat there again. I had a hair in my chicken burger!!!

A McDonald's like many other places. The food was brought to the table because it was ordered via the app. The only drawback was that, like in other branches, you had to find a clean table first. The food is the same as everywhere else; it could have just been a little warmer for me. I was there again today. Everything was the same, but there's nothing negative to report about the cleanliness.

You simply receive completely different products than you ordered. And this happens multiple times. Waiting time is over fifteen minutes.

We were there about an hour ago. We ordered the 20-piece nuggets and got the plant-based nuggets. Since my young daughter couldn't tell the difference, and I ate one of them after my meal, we couldn't complain because too many had already been eaten. You spend over €20 on stuff like that, and then this happens. Please hire employees who understand German.

Quite crowded and not everything in stock.

Average McD. Nothing special. Long wait for overpriced food.

Took very long and also got the wrong burger.

I've been going to this McDonald's regularly for over four years because it's close to my work. I've always been satisfied, but my last visit was truly disappointing. I ordered a McSmart meal and a McFlurry and paid just under €11. The McFlurry wasn't even half full, the Coke Zero was only three-quarters full, and the fries tasted so stale that I almost considered going back during my break, but it wasn't worth the effort. The portion of fries was also very small. What else caught my attention: There were about eight employees working, six female and two male. The male employees, who had very short hair, wore hairnets, as you'd expect in a food-service restaurant. The female employees, on the other hand, mostly had long, sometimes curly hair loose, even though they handled the food in the same way. This strikes me as incomprehensible and unhygienic. In addition, the ATMs and self-order terminals weren't working. The restrooms were in very poor condition, dirty and unkempt, and the floor in the restaurant was also dirty. Especially because I go here so often, I find it a shame that the quality has declined so drastically. If things continue like this, I'll seriously consider whether I'll continue to visit this branch; even my colleagues are now taking a critical view.

I was here on a Saturday evening at 9:15 p.m. (September 27, 2025)! Because the McDrive was too crowded, I parked my car and went into the restaurant. Very friendly staff and a very clean place 👍🏻 P.S. One star less because I found the men's restroom not clean, unfortunately 😞

I don't know what to say anymore. The food is piled on the hot plate like the Leaning Tower of Pisa and then served colder than the North Pole. It takes 30 minutes from ordering to serving, which seems to be a bit like Michelin-starred cuisine. Behind the cash register, she's a complete sleep-deprived person. If you don't have the change, you're asked if you can spare a few cents. Bottomless. The restaurant itself is dirtier than any tiled table. Nothing is cleared away. Never experienced anything so bad.

Very friendly staff. The food came very quickly, but the floor in the restroom was very sticky...

But I have to deduct one thing: I added the wrong sauces for the nuggets... because I wanted to give you something like the one in the picture, but I got barbecue sauce

It took a long time. Some of the burgers were cold.

Better go somewhere else. Burger King is across the street. 1,000 times better. The McDonald's here is outdated. You can't pay with iPhone/Android at the order screens.

Here's a fair but clear negative review you can use: --- Worst McDonald's I've ever encountered. The fries were hard and almost burnt, the staff at the drive-thru didn't speak English, which made ordering very difficult, and the milkshake didn't even have syrup, so it just tasted like milk. Absolutely not recommended.

No, every time you go to eat here or decide to go there, something is wrong. Tables are dirty. Not enough staff. Waiting times are infuriating and when you drive into the drive-in and nothing happens for 30 minutes. No information or anything like that, then you just go to the competition. At least they offer you fresh, warm burgers and the fries haven't died three times already. There were other times too. When everything worked so much better. I just feel sorry for the employees who have to work here, they must get a lot of resentment. The new system that was introduced a few years ago has created so much traffic.

By far the worst McDonald's I've ever been to. There were 10 workers behind the counter, and even after waiting for over half an hour, I still had to approach the workers myself and ask where my order was. One out of 10 workers spoke fluent German, which was clearly reflected in their performance.

The most beautiful and friendly McDrive voice I've ever heard! Someone radiates joie de vivre for free. The food is top-notch as always, and the rest of the team is friendly too, but the McDrive mouse was worth a review from me. ♡ Cheers to you!

Unfortunately the tables are too low for some wheelchairs

Bro, I've never been to a worse MCS than this one. It's always dirty, there are always flies and wasps flying around, long wait times (I once had to wait 20 minutes for a small Fanta), and generally, it's a super-simulation.

I dont like McDonald's and burger king type of food. It is unhealthy... I will give my rating to workers who work hard in poor conditions.

Today, at drive-thru counter number 2, I experienced extremely inappropriate and disrespectful treatment from an employee wearing black glasses. Due to a severe cold, I could only speak quietly. Instead of showing understanding, the employee addressed me in a condescending tone, saying, literally, "You should learn how to behave." Such condescending and unprofessional behavior is absolutely unacceptable—especially toward customers with health limitations. Friendliness and respect should be a given in customer interactions, even in stressful situations.

Very slow staff even though there was nothing going on

Had breakfast on July 30th. Table service: get your own napkins! Disposable cups instead of mugs. Why "eat here"? They asked why they wanted a cup? Because the tea is too hot and the mug is too hot. The answer was "the cup is too hot too," but the cup has a handle, so you can hold it. They can't give you one. McCafé is closed! She turns around and leaves. Laughs loudly at her colleague. Outrageous!

Don't know how to make Big Mac.

Unfortunately, tables are often dirty, and the speed of food delivery is okay, but not particularly fast. MC:s, that's all.

So now people are working there like they're drunk. The guy at the cash register today was already half asleep. It takes 30 minutes for a burger and a drink. The store is going downhill. It used to be better, and the service was quality.

Good service, delicious burgers—only the Coke tasted like herbal tea (me) or cleaning product (my wife)... just not Coca-Cola!! If anyone (from McDonald's?) wants to try it, I still have it here, 90% full.

Unfortunately, one of the worst MCD experiences. The wait for the food was extremely long. All the numbers for table service at the ordering terminals were in a storage room. The display showing the status of my order briefly showed "in process," then "ready for pickup" for a brief moment. When I went to pick up my order, I was told it was being prepared and I had to wait. This situation happened several times with other customers as well. Very strange; is there perhaps a method to this? What could be the reason for this? A few minutes later, an employee suddenly switched off the display without comment.

Got a McRib today... Absolutely terrible... I think the sauce... Simply ridiculous and inedible without it. It keeps getting worse...

Very, very bad food. I wouldn't go to this McDonald's.

No organization, food setting in the food container, but a long line of people waiting for their food. No hairnets... food alarms not getting turned off. 10 minutes and still waiting... should have gone to Burger King

The fries were barely cooked, and we had to wait 30 minutes for our ice cream... and then we had to ask where it was... this is what they call fast food?!?!?

Vending machines didn't work properly, system crashed three times. The food looked like it had already been eaten. Happy Meal. Drinks weren't brought because they were sold out. All the toys were empty too. They gave me a lousy bandage as a replacement 😡 no compensation, apology, or anything else. Wait times are now quite long. 27 minutes wait! Guests are allowed to clean the tables themselves before using them. Donald's has reached a new low.

We arrived from the airport today, starving and overtired, and drove to this branch. We were greeted so warmly by a lady at the McDrive-thru, who recommended something to us, all at that time of day (midnight). We had a little small talk. Stay as positive as you are. The food was great! Excellent service! Thank you so much!!!

Unfriendly service. Floor is very dirty.

Not the friendliest Mc the toilets were not really clean and very small

The entrance is so complicated and I waited 20 minutes in front of an ice cream and the ordering machine was empty, I didn't get a receipt.

The McDrive is absolutely incompetent, always! Today: three cheeseburgers, two chicken burgers, a peanut cookie, a fries, two apple turnovers, and a McRib. One cheeseburger was missing, the chicken burgers were chili burgers, and there were no fries at all. What's up with that? Why do you always screw this up and then we pay full price!!! I read that I'm not the only one who notices this. Scam?

Pathetic service. I ordered a caramel macchiato. They didn’t put caramel in it.

We were there with several other people at 3:45 a.m. and were treated extremely rudely. They tried to throw us out, saying they were off duty and wouldn't be working any longer. This branch must be really full, not to have to sell 20 more meals?!?!? Whatever. You can say that in a reasonable way, even though it's not right.

There is far too little ((can only speak from today)) onion ketchup on the hamburger and far too little remulade on the filet o fish, so both were extremely dry........

Junk. Machines slow as a snail. Paper rolls empty on 3 out of 5 machines.

Hot as in hell. They don’t know about AC. Inside hotter than outside. No cardless payment. The worth McDonald’s. Waiting as in restaurant mare than 15 mins.

Horrible, if you want to eat in the dirt, this is the place for you. Tables dirty, floor sticky. Unfortunately, I sat down on a chair for a moment and my pants were dirty, in other words, filthy. We left immediately and went across the street to Johan and Witmann for Asian food. It was really tasty and cheaper.

Order terminals are old, no NFC, everything takes forever…

Absolute chaos in the evening. After a 30-minute wait, we finally got our money back, even though they were initially told it wasn't possible, even though they were out of the products or had a suitable replacement. The kitchen was unclean, the staff extremely overwhelmed, and some were very rude. The ordering machines were extremely slow or didn't work at all. Contactless payment, as advertised on the machines, didn't work either. Generally, not recommended.

The cakes I ordered were no longer available, and after more than 25 minutes, I finally received my coffee and my money back. The staff were extremely overwhelmed and relatively unfriendly.

The restaurant is unkempt beyond belief! The staff are unfriendly, almost rude, and the food is terrible. I would never have thought that an international company that's supposed to be operating at a standardized level could exhibit such huge differences in quality among its employees. I'd rather have a good old sandwich at home. A visit here is absolutely not recommended!

Highly recommended! High-quality products, well-trained staff. Child-friendly, barrier-free, and almost family-friendly atmosphere! 1A

Waiting for food at fast food over 15 minutes is really not great and waiting 30 minutes is even worse while the staff goes around you and see the sign that you are waiting for your order and then even telling you that your order is not there in the system . Food was not so great either, burgers filled with way too much sauce or almost not sauce at all. Really messy stuff. I understand that staff may be overworked but some things you can't excuse.

The wait at the drive-thru was horrible. We waited about 15 minutes before we got to the ordering terminal.

It's about all you can expect from a McDonald's. I went there on a Sunday evening and it was absolutely packed. I can tolerate the loud atmosphere, long waiting times (although ironic for a "fast food" restaurant) but I ordered the vegetarian nuggets which turned out to not be vegetarian at all. This is unacceptable, to put non vegetarian food in a vegetarian food container is one thing, but to let that level of cross-contamination happen makes me worry about what else goes on in the kitchen. Will avoid in the future.

Absolutely disappointing visit to McDonald's in Ratingen on May 18, 2025! I ordered a double Big Mac meal with a Coke Zero because they didn't have Diet Coke. The Big Mac was poorly prepared, there was barely any salad, and the fries were cold. To make matters worse, my Coke Zero wasn't carbonated, and I didn't get the glass I ordered. I'm very dissatisfied and wonder if I'll still get my glass, since I redeemed a coupon. Furthermore, the staff wasn't particularly friendly.

First of all, the drinks had no carbonation. I redeemed a code with a glass and only found out later that they were out. The sour cream sauce had no flavor, and the things that came with the order took forever.

Sunday lunch at McRatingen: The machine didn't print the order, there were no glasses for the McSmart, no Coke Zero, trash was overflowing from two shelves above, tables and benches weren't wiped, the lids on the reusable cups weren't clean inside, Fanta was warm, the food was cold, the employees barely understood German, and only after complaining did we get free dessert...

Unfortunately, I didn't receive everything in my takeout order. I find it very sad that the employees don't check what's being packed. Edit on May 17, 2025 Ordered 2 meals with McDonald's glasses and received 0 glasses.

It used to be better. It would also be nice if they opened earlier. That way, you could pick up something after the night shift or before the morning shift.

“Unfortunately disappointing: The service was lousy, the tables were sticky, and the staff was unfriendly. It made a visit no fun.”

The slowest fast food restaurant I've had the pleasure of getting to know

No, it was dirty, food was cold when it came to the table. Toilets not used, bar dirty

In a word: it sucks. Even though I went to the checkout to pay, my order was forgotten and I had to wait about 30 minutes. Now Burger King is my new favorite.

The slowest fastfood i ever had

Very slow ordering screens, card payment doesn't always work, slow to prepare (waited over 20 minutes for 2 burgers late in the evening as the only customer inside) Regularly incorrect or missing items

Unfortunately we've been waiting for our food for over 15 minutes - then unfortunately we don't get a milkshake because the machine suddenly broke down - it won't be back in a hurry!

Disaster, by far the worst McDonald of all time. Machines don't work and the staff, although they know it, don't care, are unfriendly, completely chaotic, and eat lukewarm. Dirty, waste bins above and in front of the door, you are bothered when going in and out. Total failure.

What lousy service, slow staff Just as slow as the ordering computer (touch screen), these are so terribly slow that you are very irritated. Because apart from being slow, they are also suffocating from disruptions and errors. It's a mess inside and there's no tidying up. The food is cold and the hamburger is tasteless.

We are extremely disappointed. My children like to eat at McDonald's, regardless of whether you have it delivered or order it at the drive-thru, you always forget something. Today it was all the sauces and three chicken burgers. It's a complete rip off. we definitely won't be coming back.

Today we ordered a McFlurry and a McSundae and in both cases we received portions that were a third of the McDonald's standard in size. My reference to the image in the menu was dismissed as advertising. Ultimately, both ice cream sundaes were refilled a little after the complaint, but they were still far from McDonald's standards.

The food looks like it came from a garbage dump! You wait half an hour for your order, and in the end all the food is cold. Cola is water with a cola flavor.

WORST McDonald's ever. Really RUDE STAFF!! NEVER AGAIN!!!!

Fries cold, burgers slapped together Unappetizing

Food cold! Coffee took 20 minutes and dirty tables and outside areas

Complete disaster over 45 minutes

Today we were at McDonald's at the drive-in counter in Ratingen Lise-Meitner-Straße ordered a menu there 104 it was missing for the third time now Chicken McNuggets milkshake is also often not available riffel potatoes are sold out and then some are found we were offered to pick up 20 Chicken McNuggets when will we drive 15 km again because of McDonald's stupidity this store will never be given again you also don't get a receipt what about the tax I was there today September 5th there again the cola was supposed to be hot without it didn't work. There weren't any napkins with the menu either so I had to stay in the car with dirty fingers. It was on September 22nd at McDonald's at the drive in that had menu 339, menu 105 and two milkshakes. The milkshakes were only 0.25, not as ordered and paid for Is this company unable to properly and correctly hand over goods to customers? I was today March 31, 2025 1:36:22 p.m. Lise-Meitner-Str. 6 at the car switch. I bought it there for €31.56 and didn't receive it in full. 1x sweet and sour sauce and 1x Mahoneys were missing but I was charged for them. This happens to me all the time - I miss Saxony. At Lieferando at least this will be credited to me. Obviously the employees need to be retrained.

That's long food, you had to wait 20 minutes. Apparently much faster for drivers.

We often had lunch here with our colleagues. Unfortunately, a very brazen homeless man now stands at the door every day and insults us as we enter or leave the restaurant. So, we now prefer to go across the street.

Really quite good. Toilets clean and intact. I've had a different experience at McDonald's. The machines are very difficult when ordering. There are probably still 286 computers working in there. Delivery to the table friendly and not too slow. All good so far

Tables were not cleaned and the disposal station was completely overcrowded.

They don't speak english, there was no ice in my Cola and there was no salt on my fries. It is a dark place with dark figures.

Super, we were happy, I recommend the seller

The service is getting worse day by day. I don't understand why the service has to be so bad. It's a shame for this good and only point of view in Ratingen.

Impossible experience – never again! Unfortunately an absolute disappointment. The shift manager was extremely rude and showed no interest in our concerns. Despite our advice that the order terminals were broken, we were turned away - with the statement that they had been working four minutes ago (we had already been in the store for over 15 minutes at that point). The entire store was overcrowded as many guests obviously couldn't find a clean table - the tables were dirty and no one from the staff felt responsible. The general cleanliness left a lot to be desired, especially the toilets were in a disgusting condition. We then had to wait 30 minutes for our order - there's no question of fast food here! Definitely the last time we visited this location.

The service at the drive-in counter was very unfriendly and insulting to me and especially to my daughter, who was driving the car. The entrance is very narrow and the curve is steep, so you can't get close enough to the counter to pay. When I told her that she shouldn't talk to me in that tone, she continued to be rude to us.

Congratulations on having such a great employee. We went to your drive-thru last night. The employee at the counter was great! An absolute blessing. She was very friendly, cheerful and funny. (around 2 a.m. at night). She was also incredibly nice at the window and I was able to observe the warmth, respect and empathy with which she treated her colleagues. Thank you.

Unlike other McDonald's, this store is just bad. Cold fries, burgers carelessly put together, sauce runs halfway down the patty doesn't sit well. Next time I'd rather drive 10 minutes longer to Mettmann there 10/10

Due to the ambience (“defective” interactive devices for children), as a father I can only give it 2 stars.

Very dirty, toilets unacceptable

A MC Donalds like most, but the MC Drive is narrowly built. The person in front of me had to move back and forth several times, so it took forever. After the scratches and damage to the walls, he wasn't the first

Unfortunately the food is always cold