McDonald's in Ratingen

Once again, several burgers are missing from the bag. The staff's shoes can be shod while they work. The shift manager is rude and completely unmotivated and unfriendly. Complaints are commented on with the words: “I’m not making a fool of myself.” It's a shame, it used to be a great McDonald's branch. Unfortunately no longer recommended. But good staff is just difficult to find.

Is a very well maintained McDonald's But I also connect my childhood with the store. And half of my family used to work here. As in all branches, it depends entirely on the personal manager how things work in the store. Rarely very dirty and toilets usually clean.

It's just a Mcces. Food is always good for anyone who likes Mcces like me. Service is bad. Terminal doesn't print receipt - you ask if the receipt can be printed out again for us - "not possible". Goes. She just didn't want to. Something was missing when ordering. All in all, not such a positive interaction.

The food is good, but you have to bring your straw if you want to drink cola, because straws are only given for milchchek said the employee

Unfortunately, McDonald's isn't entirely convincing. The tables and seating are almost always dirty, which really spoils the overall impression. However, the staff is quite friendly and helpful when you point out any problems, which is a small plus. Overall, it's okay, but the condition of the restaurant has unfortunately let it down.

One of the fastest service i ever experienced at Macdonalds

Unfortunately the drink packets and 2 hamburgers were forgotten. There was no wrap, it was simply not brought to the table and not even mentioned. Disastrous performance

As always from McDonalds, clean, friendly and accommodating. I would like delivery to Kettwig 👍

Typical McDonald's. But very neat.

Ordered Cola. When I asked if I could get a straw, the answer came. There is no straw. Only with milkshake I had no idea straws were so expensive.

What should you write about it? Tastes like always

Thanks to Hazem for the great service. We have never been served so kindly in a McDonalds.

Very friendly staff, quick preparation

Small deduction because sometimes products are missing at the drive-thru

A 0.5 liter of water for €3.99 is an absolute disgrace.

What an incredibly bad McDonald's. I get a coke poured over me on my white sweater, I only get 1 napkin here. The staff here is very unfriendly. Not recommended.

Stuff constantly sold out and unavailable. No other branch is as bad in terms of availability as this one. How can you not have milk?

Unfortunately not always clean. The tables were otherwise cleaned regularly.

Oh man, what was going on today? In McDrive there's a queue all the way to the street. After 15 minutes it was our turn and we got our order. As I was driving out, my wife noticed that a menu was missing. So we thought we'd quickly go in and complain, but the store was locked...so we had no choice but to wait in line again. Another 10 minutes later, we were able to describe our problem and then after another 5 minutes a grumpy employee brought a burger to the waiting bay for the car. He mumbled something about technical problems and left again. So we spent a total of over 45 minutes at McDrive, brought home 2 cold meals and 1 warm burger, everyone was annoyed and disappointed. This was a visit to break the habit! Next time you'll have to think about getting something "quickly" from McDonalds 😟 Update This hasn't happened again so far, we were able to receive our food quickly recently and it was still warm at home

Pretty good McDonald's. Quite clean for the conditions. Service is nice and it's easy to park.

Dogs are not allowed in the restaurant!!! Totally unhygienic!!!

The cleanliness of the rooms leaves a lot to be desired. The toilet rooms are just unreasonably dirty. That used to be better!

Service quick and good. Staff friendly. Food good and served hot. Abwr: We go there often and unfortunately it is always dirty. Tables are almost never wiped down and there is trash everywhere on the floor. Is it really that difficult? In other branches, the table is wiped down with a damp cloth after practically every guest.

Arrogant Menager,Blondie Woman , not Helpfully for New Costumers . Negative Person .

You can't wait 30 minutes at Mcdrive for 2 burgers. People are super nice but the waiting time is unbearable.

Not recommended. Long waiting time, cold food and incompetent staff. Also not a good atmosphere for dining. A McDonald's to skip.

Toilets are dirty. Rarely have we seen such a situation at this burger chain.

Unfortunately, due to a very high volume of customers, waiting times of up to 40 minutes.

Unfriendly staff, the cashier with a beard addresses customers with “you” unmotivated / unprofessional. Already said in front of him without onion answers with "yes, yes" waited 20 minutes went to the front order display red too late, then wrap comes with wrong order. Instead of apologizing to the customer, get rid of the employee. Thank you kitchen for small fries but the employee at the cash register at the front was a real problem. Slowest/Most Unprofessional McDonald's.

I've always gotten fresh 🍔 here.

A little out of the way but very clean and plenty of parking space. The interior is not particularly inviting and is also quite small. The floor is sticky and it is particularly dusty in the corners. Surfaces also need to be cleaned thoroughly. The toilet is always unclean, whether early in the morning or around midday 😖😵‍💫. The staff is friendly and helpful. The outdoor area is also well maintained and the games area is often closed, which I think is a shame. Otherwise small but enough to eat for a short time 🤤🤪

Just been there again and got the wrong cold order. Completely annoying. Unfortunately, I've experienced this very often. Unfortunately I only noticed it when I got home and threw the food away straight away. 10 euros for the cat. I'll never go there again and I'll get the wrong order again. I went back but that was a mistake!! The store is just incompetent.absolute waste of money!!!

The food arrived super quickly, unfortunately the burger was a bit disappointing as it was cold and the cheese hadn't melted, which affected the taste a bit. What should be highlighted positively is the cleanliness of the toilets - really well maintained! Overall a good visit, with some minor weaknesses in the food.

For a little hunger when things have to go quickly.

Overall good, but you need to pay more attention to cleanliness.

Nice management Very nice employees

Really hot food, coincidence or well done? I was happy.

This McDonalds is a disgrace. Closes at 0:00 but we were literally thrown out at 11:45. Half portions of fries, no napkins received, sauce from the cheeseburgers was mainly next to the buns and if you ask for an extra straw you just get a no. A great shame, this branch…

Rarely have such good food at McDonald's. The burgers were all great and, above all, hot. This is not a given! Very good franchise there.

Food is always ready quickly, everything is warm, and so far nothing has ever been missing from the order. Store is neat and clean

Preparing breakfast took quite a long time!

If I'm there for 20 minutes and employees and customers have to endure the loud beeping from the preparation or wherever for 20 minutes straight, I think that's an unreasonable burden for everyone. Just a quick reminder, okay. But without interruption and continuously? What's wrong?

Everything ok - standard, Unfortunately, only one of the two charging stations STILL works here. This has been the case for several weeks

Super slow. Equipment broken. Service only at the terminal

The restaurant is next to the hotel and the highway, so it is convenient to get to, there is an updated menu and a small queue, it is open until late on Sundays 😎

One of the few where there are still free refills for drinks. Edit: Now it has been rebuilt... that's it with the free refills.... Edit: Ok, it's again the best McDonald's I know with bring-to-the-table service and enough staff to make it work. Not like in Düsseldorf where the staff is completely overwhelmed with the new technology.

Fast food is becoming more and more luxury... I think more than €5 for a cheeseburger and a normal cappuccino is quite a lot... even if it tastes good.

Clean and friendly conditions - only things could be a little quicker at the drive-in

Stop McDonald's. A bit poorly organized.

After a very long journey, I took an emergency break here. Maybe it's my own fault that I didn't check my bag at McDonald's, but I had completely the wrong things in my bag and chicken without sauce... it's especially fun. Since I drove straight on, I obviously couldn't complain. The burgers were also the wrong burgers and then two of them... The staff seemed slightly overwhelmed or annoyed, even though there was little activity...

Very dirty. Tables are dirty, the floor is sticky...

There's a lot going on. Highway junction. Can be quite crowded. No idea when. But otherwise a very good choice to open a branch there. The goods are always freshly prepared. Yesterday, however, a terminal for ordering was broken. That stops quite a bit. But since it was full you had to wait for your order anyway. And the display with the order numbers was not active. The numbers were called orally. But that's not a problem. Always happy to go there

A bit remote, but it's quiet and it's quick.

Nice clean McDonalds. It was very busy but everything went quickly. Even though everything was freshly made, the burgers weren't really hot. The fries were great again

We took a short break from our trip here. Ordered food here, it was delivered quickly and we have a nice play corner for the children where they can let off steam

We were at McDonald’s in Breitscheid at 11:45 p.m. A change to the vegetarian burger was not possible because changing the recipe would be punishable. That's what we were told. We decided to place a regular order at the counter (there was no other customer there). Here, too, we were rudely informed by the branch manager that ordering was only possible at the machine. According to the McDonald’s website, you can order at the counter…”we’re here to help and advise you”..haha. That was our last visit to this company!

Customer service? Not here!!!!!! We were rudely told to order from the machine, even though we wanted to order at the counter.

Nice staff, nice seating. The food was hot and delicious.

Very bad service, unfriendly staff.

Bad service. Firstly, we sat at a dirty table, after which we kindly asked the staff to clean it. The response was then that we had to clean it ourselves... After this we got our food, the BigMac was very poorly put together and the meat was cold, just like the fries. Also, one of the BigMacs had no sauce, which made it very dry. As icing on the cake, there was also a hair (not ours) on the fries. Very sorry about this experience.

We were there 30 minutes before closing time. After we received our food from the table service, we were briefly informed (quite unfriendly) that the tables on the terrace would be wiped in 10 minutes. So we should stop our meal and go inside the restaurant. So far so good. 5 minutes before closing time, one of the employees stood in the aisle and, brandishing a key, told us “we’re closing!” The visit ended with half a burger and a closed door!

Better than in Belgium,more items

Food is usually only lukewarm. 👎

Be sure to look in the bag. Sometimes something is missing, sometimes there is too much.

As in Mülheim, also in this Prünte branch... there is always something missing. Today the crowning glory....I only received a simple Big Mac when I ordered a Double Big Mac. It's great if you only notice this at home, because you definitely don't tear apart burgers in the car. @Operator...please don't copy paste the answer as usual.

I just had the most loving BigMac and Royal Cheese I've eaten at McDonald's in years. Everything was actually spread between the two burger buns and not all over the box. The taste is also really great. Enough sauces - but not too much. The cheese melted really nicely. Great experience. Super friendly and nice table service. Many thanks to all employees for such a nice lunch break. Really good mood right now.

Food top. No willingness to help with problems. Sad. The main thing is money. Capitalism in its final stages

Have you ever driven a car for a long time without wearing a seatbelt? Yes, that's right, it beeps non-stop. It's the same here in the restaurant, but it's so loud that it even drowns out the music. So if you like sitting in constant beeping...here's your opportunity! Eating is really fun, beep beep beep beep... That's exactly what the customer wants to hear...right?

Very cool and modern technology

The ambience is modern and in keeping with the current zeitgeist. The hygiene in the toilets is "magical" (take a look at the backs of the doors when cleaning) and the opening times do not match Google. I'm standing in Mc Drive shortly after 7:00 a.m. and want to order and nothing happens. (I don't think the blonde employee at the counter would resolve the situation...) But good. Maybe you just have to adapt and say goodbye to tact, standard and helpfulness. What counts is quick money. A pity.

Unfortunately, the receipt printout at the order terminal was blank. Otherwise all good!

The food is always fresh and warm. The staff is really top. Always friendly and in a good mood 👍

Without a word, a false tray was placed on the table and the number (of the stand) was removed. Afterwards, of course, the waiter, who had the correct order, was confused, which unfortunately only further delayed the process. The atmosphere wasn't particularly inviting either. There are much more modern restaurants there.

Very clean ! Since I hadn't been to McDonald's for a long time, I didn't know the control terminal, but a young, very friendly woman explained it to me!!!

Inflexible staff, dirty tables and the toilets look worse than at the train station

Dirty everywhere, even though there was hardly anything going on.

Everything was fine - clean toilet, normal McDonald's

Fresh fries and burgers. Even if it was a stop out of necessity at night, you can't complain.

We were a bit hungry at night after we had spent the day in Düsseldorf and stopped there on the way home. Burgers were very tasty and fresh.

really quick and delicious food

I used the electric charging station here. Unfortunately, the provider is in the upper price segment in contrast to the market.

Burger meat is dry, cola only tastes like water. The syrup ratio was wrong. After you complain, you are annoyed and given a new cola that tasted exactly like water. Cleanliness zero points. We're going to Saarn, at least it tastes good there!

Very nice staff! There were even balloons for the little ones 🥰 Great changing place!

A pleasant McDonald's just a few minutes from the highway. Very clean and with friendly staff.

Small, sweet Mc D. with a parking space in front of you. Very cozy, quiet at lunchtime, friendly service, not tons of teenagers in the store for 1 coke, outside area very clean. I can recommend the café au lait, 2 sugars with chocolate cake. See you soon and thank you ☆

Friendliness is a foreign word here!

One of the few branches in North Rhine-Westphalia (I travel a lot of km in North Rhine-Westphalia for customer service) where the staff still speaks German. The shop is always clean and the food is ready quickly. Everything great

Unfortunately, very disappointing at a late hour in terms of hygiene, but otherwise the apple turnovers were fantastically delicious!

Of all the mc's in the area, this is the best store. The service is always great, I never had any problems with cleanliness and order there. The staff is always very friendly and if something isn't as ordered, you get a replacement quickly and usually even with a little extra as an apology.

The bad shop and unfriendly only order on the computer not at the checkout - you should mean the shop that doesn't respond to its customers I won't go into the store again

Just drank coffee, the only thing that was ok.

Stood at the Mc Drive counter for 20 minutes, the lady just couldn't manage to enter the coupon codes and then another 10 minutes at the checkout in the second window. Simply unbelievable

In the evening after the party you can quickly go to McDonald's, what could be better? Super fast service, although we ended up eating in the car. The fries and burgers were still hot and delicious. Thank you.

Small McDonalds with sockets at many tables. The food is standard. The employees today were very friendly. The food arrived at my table super quickly and correctly - even though I had just been in the car for a short time. Only the climate is set a little too strongly. Despite the jacket, it's pretty cold in the room. If I'm in the area again and want a stopover, I'll still come here again.

Burgers so hot it burns you & manager doesnt even know first aid. Should be closed, if there are no first aid trained people on the floor at all times

Hello, What's so hard about NOT putting cheese sauce on the burger if you order it like that? I think rip-off, @ Management of McDonalds in Breitscheid, please check quality. Thanks.

First and biggest mistake, you are forced to order at the terminal Under the pretense that it would be “faster”. There is no way that staff will abandon this attitude; the franchise owner would have supposedly ordered them to only process orders via terminal and not direct orders... And I don't even want to mention the thing about waste prevention

Cleanliness is lacking. Food 1A

I ate an excellent Hamburger Royal TS here. Cleanliness was also okay. The play areas were also open for children. Unfortunately, this is not always the case. Only the air conditioning was quite cool and therefore uncomfortable.

1. You cannot order directly from the staff, although this is expressly stated by McDonald's. 2. The cleanliness is not that of a restaurant. Before sitting down, you should make sure that the seat and table are clean. 3. Citizens are just thrown together. A slice of cucumber and about 5 crumbs of onion (hamburger). It looks similar to a cheeseburger, not even the cheese makes it into the middle of the burger. The burgers weren't even really warm. I have decided to never enter this store again. For me once and never again.