Burger King Ratingen in Ratingen

Disaster!! On Saturday evening the hut is full and the shop is extremely understaffed. You wait up to 30 minutes until you have your food. I actually only know that from McDonalds. Too bad

I ordered on the Burger King app. I then had to wait 2 hours for my food... It said 30-40 minutes. The food itself was ok, as you would expect from Burger King. But 2 hours delivery time is absolutely not okay.

If employees worked more slowly they could travel back in time.

The food is usually prepared quickly, warm and tasty. If there were any problems, the staff was always very nice, but often larger groups of young people sit here and talk very loudly or even listen to music... after all, there are plenty of parking spaces and the control terminals now work!

Order went smoothly. Food was ok

Food was really good, very fresh. The shop was also very clean.

The food is just fast food quality so nothing special and that's exactly what you expect when you go. The worst thing is that I had to wait 15-20 minutes for my food.

Good, clean, and nice. Not to be expected with every BK!

After waiting 20 minutes and repeatedly asking if I could pay for my order so that the preparation could even begin, I went to McDonald's across the street.

I ordered 2 curly fries and got 1 and a regular fries. When I asked why they said they ran out of curly fries. Garbage.

The fries were cold, the food on the drive was given to the lady in front of me until I realized it was mine. The wait was very long for fast food.

Ordered food, no delivery after 2 hours. No one can be reached by phone. After 2.5 hours I canceled the order and ate somewhere else.. 3 hours after ordering there was a call from the driver asking why we weren't home.. absolutely outrageous.. Reviews on Lieferando speak for themselves.. when will this store finally open closed..

Bread was anything but fresh, the fries were actually always better than at mc stupid. Only here they were lukewarm and already had the taste that they had been lying around for a while. Staff apparently already overwhelmed by two customers. You can guess which order is his After I said that mine was to go, everything was carelessly thrown into the bag. That was my last visit here. Too bad. I had a different idea about Burger King.

I've been waiting for my food for 2 hours and the hamburger is still not there

If I could give 0, I would give 0. Total disaster! The worst burger king I've ever been to. Even though the food was ready, we waited 15 minutes for it to be packed. Incomplete order, we had to wait another 10 minutes until they added one roll that was missing, bad sauces. Overall, everything is bad. Shit, no desire to collect the trays, no place to put used trays. I do not recommend!

Order online, not worth a star. Delivered after 2 hours half of the order is missing. No one available by phone.

I ordered it online very badly. It took 2 hours to arrive and it was completely cold and only half complete

Soooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooood

I'm still waiting. Help I've never experienced anything like that Just let it be. This is completely wild. I thought the reviews here were exaggerated. Never again!

The service and Hospitality is really well the staff is also very polite , specially the staff member on cash counter whose name is Nayal.

Service is completely miserable. My food had been there for over 10 minutes and JUST needed to be packed up. But the employee was of the opinion to grab his butt and watch videos instead of packing my food and giving it to me. There were 6 employees behind the counter. But there was only one woman working. Then why the 5 other employees @BurgerKing? I don't understand the point of why they didn't pack the food right away. I've been to the BK several times. It's always the same problem. Service is very very poor and very incompetent.

Denis K. you should take better care of your shops!

Bad...Waited for a long time...Dirty store...Slow staff...

Lots of vegetarian burgers!!!! ☺️

Very long waiting time even though there was only 1 family in front of us. Very slow and unsanitary: garbage overflowing, tables outside were all dirty which attracted wasps into the bargain.

Worst and slower BurgerKing in NRW.

I've never waited as long for my food at a Burger King branch as I did here...

Friendly staff, the food is fresh. Occasionally longer waiting times. Sometimes dirty and full of food packaging because the trolleys are not emptied.

Normal Burger King. Unfortunately very dirty and untidy. At least where we were.

The burgers and fries were as expected, so OK, the staff was friendly, but the garbage bins were completely overflowing and besieged by countless wasps outside.

Nice Burger King from the well-known brand. Large outdoor area, unfortunately right on an arterial road towards BAB 44. Lots of young walk-in customers. Unfortunately, the clearing stations were not emptied and cleaned, at least 15 trays above the target were standing around or stacked, customers did not clear their tables, including trash and tablets. Too bad! Food was good and tasty, but the surroundings could be improved!

Very incompetent service, incorrect or wrong orders, rude employees never again!

There's nothing to criticize about the food here, it's the same at all Burger Kings. In this store, however, the service is annoyingly slow and clumsy. Even if the number of customers is manageable, longer waiting times should be taken into account.

Unfriendly employees and foremen. There was hair in the burgers and when I complained I wasn't given a new one

Absolute dirty shop! Ordered via Lieferando should be here at 10:54 p.m. We are now half past eleven (at night) and then our child lay down with some bread! Absolutely dirty shop, I wouldn't recommend it to anyone. They'd rather go to Mecces next door or order there. They probably also answer the phone when you call

Unfortunately, there are always long waiting times. It really doesn’t matter what day of the week or time it is

A small burger takes forever!!!!

The place is nice, kept tidy and clean. The food is served hot, tasty and fast.

Worst BK I know. We ordered via Lieferando, the order arrived after over 2 hours. You don't think it's necessary to answer the phone in the branch.

They always come over 45 minutes later than they say and then the food is cold and whoever you call doesn't answer (called 15 minutes in a row and no one answers)

I like Burger King! But this branch doesn't work at all... these waiting times are impossible! Unfortunately, they're not really the friendliest either... What a shame... then it's better to go to McDonalds or eat bread and butter at home.

A terrible visit to Citizen King Ratingen ends with a trip to the toilet. When I arrived at Bürgerking with my family, we waited forever until we could place our order. When it came to our turn, a man spoke very broken German and could barely understand it. It was a miracle that we got what we ordered. When we went up and sat down, I saw the toilet and went in unsuspecting. What I saw there shocked me so much that we left our food behind and planned to leave the restaurant. When I spoke to an employee to describe my experience, I was insulted in Arabic and he told me to fix it myself. There was feces (feces) on the floor. A restaurant's toilet reveals a lot about general hygiene and this made me leave immediately. The public order office knows.

Everything was good, everything was clean, the order was served quickly, the burger was delicious.

My family and I were in the store with about 4 other customers. The lady at the counter gave the impression that she didn't understand anything. Zero communicative. After we 30 minutes!!!! Having to wait for our food confirmed our understanding suspicions. A menu was simply completely missing. So this has nothing to do with fast food. 30 minutes with hungry children, even though you drove there specifically because you had to go quickly. Garbage was flying around on the outside terrace and the tray storage carts were completely overflowing. That's it for now with the store! Absolute disaster! The food, however, was okay!

Long waiting times, some very unfriendly staff. The last orders were almost always incorrect or incomplete Some of the app cannot be used on the terminal and is far too complicated to use. The drinks machine only dispenses “warm” drinks, so even the ice cubes don’t do much good. The cleanliness in the toilets and in the restaurant area are absolutely unacceptable. Overcrowded return stations speak for themselves. The veterinary office should stop by there more often. Some of the staff only speak very poor, incomprehensible German

Waiting for 30 minutes on a Thursday at 11.30 p.m. 😂 pure foolishness.. didn't want to do anything else because the shop closed at 00:00

Wrong burger bread and forever waiting time

The worst churros I've ever eaten. It is very hard and dry.

If you want to wait 30 minutes for a coffee in the drive-in, you've come to the right place (with hardly any customers on site) I recommend driving to the other side of the street where Mc Donals is, you'll wait a maximum of 5 minutes

Wrong burger buns, unsalted fries, waited 40 minutes for two hamburgers and one fries. Some burgers not in stock. Unfortunately it was bad last time too. Not recommendable.

We ordered, we watched 3 parts of the Lord of the Rings and it still wasn't true. There were supposedly leftover biscuits on a citizen (at least I hope that there were leftover biscuits) The food didn't taste good and 2 of us got food poisoning and our Ekstar wishes weren't fulfilled even though we paid an extra charge but the driver was really nice

Always waiting in line at the drive-thru for at least 15 minutes, that has become really absurd, and that for a fast food shop!!!

We had to wait 3 hours for food and exert some pressure to even get it. Food is a disappointment, don't let it put you off!

Total disaster! Lack of professional approach to the client. You're going was delivered not as it should be. After calling several times and the manager assuring us that the driver would bring the right order, we did not add it.

There's no such thing as a quick burger here. We waited almost 40 minutes. There are too few employees here for the number of customers.

Waiting is the order of the day here

Pleasant atmosphere. Pleasant mes design. Nice view from the second floor.

The name fast food is probably out of place here. King of the month ordered and waited to see if they had slaughtered a beef.

Burger was full of mayonnaise. Man couldn't even eat that

Likes Burger King. But here you miss it. Terrible service. I feel sorry for the employees there. Completely overwhelmed, permanently. I won't do that to myself anymore.

Unfortunately, the employees seem completely overwhelmed, I waited 25 minutes for curros and a coffee.

There are worlds better branches in the area and you don't have to write more ✍️

The food was good, I didn't notice anything noteworthy. The Burgerking has an ordering terminal which some branches don't have, The branch also has self-service vending machines, which some branches do not have. I like the equipment in the store, the monitor + display of orders who can pick up and who has to wait convinces me positively because it just looks chic, Employees are also in a good mood which promotes teamwork and there are enough parking spaces I would say :)

The staff are very friendly and the food is very tasty, but what really bothers me is that I always order 2 extra ketchups but they always forget it. It's not the first time it's happened, it's unacceptable. I ask for attentive work.

The new employee Jamän is a very friendly guy. Attention, friendliness, good charisma - these are the words that are used to describe him. I hope the others learn a lesson.

Mega friendly, fresh and qualitatively prepared, which unfortunately is not the case in many BK. Clean and a drinking station for filling your drinks yourself!

Despite a lot of rush, the order went relatively quickly

Catastrophe and never again... - Ingredients on the burgers are literally slapped away and simply inedible. Even plastic is easier to chew and digest - Orders were mixed up - Sad what has become of this brand/location

Had to wait a very long time (45 minutes) for the order for 4 people. Just ordered standard menus. Drive-in orders flew out the door while customers had to wait inside. Foreign

Absolute disaster. Dirty tables, incompetent and unfriendly staff. Never again

Best experience for the team 🙌 👏

That was really bad. We traveled about 20 minutes because there was spontaneously no BK in the surrounding area. I will remember this branch as “never again”. It's definitely not worth driving there. We drove through the drive and were the only vehicle that had to wait 15 minutes (after payment). And there really wasn't much going on in the store. At first I accepted the time with the argument that everything would certainly be done freshly and thoroughly. Next disappointment: The toppings on my Gouda Lover were everywhere except in the burger. And the Gouda patty wasn't fresh, it was already dry and a bit hard. The other burgers were also less lovingly prepared and one chicken burger contained a hair. #Tasty There was also no receipt. Maybe out of fear of a review directly from BK.

Big King received cold, cheese not melted, after I asked for this error to be corrected, my hamburger was packed into the micro wave and is still being discussed. The new burger was served the same way again, that's a joke! (Little man with glasses)

The burgers were good, everything else was a disaster: I (as well as all the other annoyed customers) had to wait more than half an hour until my food was ready. The ice machine was broken and my Coke was lukewarm (very tasty, no one seemed to care). At the drinks station, screaming children and other teenagers were constantly filling up their cups. In the upper area there was apparently a children's birthday party or a meeting of a youth team, the lower corner was occupied by a few older, shady gentlemen with questionable backgrounds who hadn't ordered anything?! All in all a failure, I advise anyone who is hungry to come here…

Very clean and friendly staff. Best BK so far!!!

Stood in the drive for half an hour for 4 burgers and 2 fries. The bun from the chilli cheeseburger was moldy, black and furry, they tried to sell us that it came from the toaster. These things never saw a toaster because they were ice cold. Fact what was shown on TV. Simply disgusting. Never again. If you like your stomach, you're in good hands there. 👍 Even one star is too much 🤮

Long wait at home but good food

The employees are nice and the burgers have always been prepared to my complete satisfaction on my previous visits. The waiting time from ordering to the food being served is usually within the acceptable range. For some, the self-order terminals could be in the entrance area. Similar to the competitor with the golden M, you can place your order digitally on the large display. The toilet on the upper floor is clean, although the men's toilet sometimes smells bad.

Disgusting in every way and staff can be unfriendly.

It usually takes a little longer and the team never seems complete. But that usually doesn't change the quality. A good BK Even 2 years after my last review, I have to say that it takes significantly longer here than in other branches. Management really needs to do something about this.

I like Burger King's products, but I rarely buy anything from this branch. It's regularly too crowded inside because the service is too slow and at the drive-thru, which I only use, something is missing in around 80% of the orders. In the last two orders alone, one burger was missing and the last time two out of six burgers were missing. And that despite a very long wait in the car! I strongly recommend employing more and/or better staff here and optimizing business processes. Unfortunately, I keep getting enticed to the competition on the other side of the street.

McChicken was ice cold inside and couldn't get a new one

There is no children's playground (1st floor) only means two screen play.

So purely theoretically, since my last 3 experiences, I would prefer to give 12 stars, it takes 2 hours for even one delivery to arrive and every single burger I ordered had a patty that was either undercooked, undercooked or something how strange it tasted. Recommend: It's best to give this store a wide berth.

This branch never again! First the branch was closed because of the scandals and now they can't even keep the customers happy. At lunchtime in the drive-thru, order checked briefly, everything in the bag. At home then the shock, instead of 9 King Wings, say and write 4!!!! For me that's not miscounting, that's real incompetence for me! I just wanted to complain again because this isn't possible. The 1 is missing okay, it happens. But not 5!!! In any case, you stand outside the door in the cold for 20 minutes, then another 10 inside, even though I was the only one inside. Then finally a gentleman comes who didn't want to respond properly to my criticism of the long wait at the door, then I expressed my complaint about the 4 instead of 9 King Wings, and he said that I should have complained directly... I then asked him whether I should count the fries soon, and he said, "ideally, yes"... What kind of incompetent people are these??? That was the last time with you!!!

The employees were pretty overwhelmed, given the wrong menus, too full to complain. Eating well

Unfortunately, after eating I felt sick, very sick 🤮💩 The health department should check more.

Unfortunately, we felt very bad after eating. Service also very inadequate. There was rubbish everywhere, tables very dirty.

Have just picked something up there for a while now. After the negative reports, there was hope that the quality might have improved. Unfortunately it failed completely. The opposite is the case. Burger cold, fries already cold and totally sticky even though it was a short transport. The bacon on the Whopper wasn't fried properly and was still almost raw. Some of the salad is already brown. You lose your appetite. No, not Burger King!

Was sent to McDonalds because it was too busy xD

The burger with bacon was good. Fries fried a little hard for too long. The nuggets were tasteless and dry. Although everything was freshly prepared. Ordered on site and waited a whopping 19 minutes. Even though there wasn't much going on. Disappointed

Burger King is Burger King everywhere. But every time you have to wait forever for your order. I really noticed this at this Burger King. Otherwise I can't complain.

Everything as usual. Freshly prepared.

Ordered the food at the terminal and waited for a very long time (20 minutes). Had the same experience two days in a row.

Disaster very slow, wrong order received or something is missing. Update purchase:02/08/2024 2:08 p.m. ICE COLD CHEESEBURGER. How does that work? I saw the burger being freshly placed in the serving area. Then how can the patty be ice cold?

I love fries!!! Really now, there's nothing better. I mean, I really thought about it, thought about it for a long time, there's just nothing better. Fries are my thing. If I had to make a list, it would look like this: 1. Fries 2nd-3rd also fries 4. my girlfriend's butt (compared to my ex-wife's, that's a real gem!) 5. My children from my first marriage It's so! The best fries? Good question, probably somewhere in Belgium, but you drive a bit there. That's why Burger King is okay. It's not my favorite branch here, but there are worse. I love fries!!! My girlfriend loves onion rings, if I bring them, anything goes... 🍩

Ordered a double cheeseburger and got a burger with 2 mini patties and 2 small slices of cheese. Complaints were only laughed at by the employee. Cola Zero was out again! Next time Mäckes, he's opposite...

waited longer than ever in a drive in. still waiting …

Unfortunately, fries were luke warm. The temperature in the restaurant was not at all today.

Erfahrungsbericht der letzten 3 Besuche Essen: Die frittierten Sachen sind warm und schmecken. Burger sind eher lauwarm. Service: Spricht kaum deutsch. Nicht sehr kommunikativ. Meist überfordert, evtl. durch bewusste Unterbesetzung der Filiale. Preisleistung muss halt jeder selber entscheiden, ist halt Burger King. Positiv: Die Terminals sind gut Keine verdreckten Tische