Burger King Ratingen in Ratingen

Always clean and organised. Depending on the personal you will be well treated. The guy with mullet tonight deserves plus for service, attention and speed.

It's almost as bad as it was when Mr. Wallraff cleaned up. Some employees should stay home if they're completely overwhelmed with a simple order. If 10 customers come in a day, that's enough, but not at a fast-food chain with a drive-thru. On top of that, portions are getting smaller and smaller, but prices are getting higher and higher. I'm not coming in anymore.

It's unbelievable how long you have to wait for four simple burgers, even when it's quiet. I had to drive up, and two cars behind me were served first. I waited almost 20 minutes for four burgers, after ordering at the counter (there was no car in front of me).

I stumbled upon this place again after years because my kids wanted to go there. The food was terrible, everything was optimized for profit. It was cold before I even sat down at the table. The waste afterward was a disaster.

Natalia is just so nice. She gives children free ice cream and the building is very nice, as is the decor.

We love coming here; the food is always hot and fresh. Sometimes you have to wait a bit, but it's worth it when everything is fresh and hot. The staff are always friendly, and the restaurant itself is always well-maintained.

I was there shortly before midnight, around 11:55 p.m., to get some food. When I tried to order at 12:01 a.m., I simply wasn't served, even though the food was still being prepared at the drive-thru. Additionally, the employees spoke to me very rudely. I would prefer to give it 0 stars. I would prefer to give birth to a Snickers in the deep fryer. Since I was raised well, this is the only reaction I get, fortunately. I need to let out my anger. I also had to jump over the fence because the door just closed. During that time, I twisted my ankle and sprained it. Thanks for this wonderful memory.

Waited forever for the food and then got a cold burger!!! Why would you wait so long?

A typical Burger King, what more can you say?

I ordered for almost 40 euros and the food was cold and a pack of 9 chicken nuggets was missing. I want them replaced but no one has answered the phone for an hour.

I'm a regular at Burger King. Polite staff, nice atmosphere, quiet setting, small but nice outdoor area. Restrooms are usually clean and there's no fee for use! I can only recommend it, but unfortunately, there's no Wi-Fi for customers.

Never again I feel so sick from the food there today

The drive-thru button is very poorly functioning. Today, for example: "It'll take 20 minutes - I have a lot of orders... can you come in?" "Will it be faster then?" "No" ... in the old days, fast food was "fast"...

At the drive-thru, you wait 20 minutes for your order. Terrible service.

General/Food: The Drinks Problem! In general, I prefer Burger King to McDonald's, purely based on the burgers; I think you can eat pretty much any of them. I don't like the fries, however, as they're usually a bit soggy and the mayo is much oilier. Prices are often a bit cheaper than the competition, too. The problem, which shouldn't be a problem: The biggest plus, especially in the current warm weather, is that you can get unlimited drinks (with or without ice). Unfortunately, this is often also the biggest disadvantage, because especially in the evenings (if I'm there for more than 2-4 hours), I see lots of groups of young people hanging out outside, or quickly sit upstairs and take turns getting drinks for the whole group for hours without spending a cent, using a single cup rinsed in the toilet from the trash can! Someone new is always sent to the vending machine to refill the group's drinks, and the staff clearly sees this. They either don't care, it's too tiring to say something every time, or they simply tolerate it because of the frequency, which I find downright rude to the paying guests. Vouchers: Available daily in many different varieties, so I've basically been eating exclusively from them for months. The app is highly recommended, especially since the points you collect with every order can earn you some attractive free items or even entire meals over time. Staff: Apart from that, the staff is almost always the biggest weakness of this location. Slow, often unfriendly service. Usually, the wait is incredibly long, even if you're there alone. And the most disgusting thing, I recently observed AGAIN: a somewhat "heavier" and older southern European employee working in the preparation area regularly smokes directly in the food/preparation area, or comes back in with a cigarette and finishes it, which can easily be observed from in front of the counter. Especially in a branch that has been closed several times due to hygiene issues. Atmosphere/Lounge Area: Plenty of seating downstairs, upstairs, and on the terrace. When it gets a bit warmer, however, it's unbearable upstairs; there are no windows that can be opened, nor is there air conditioning. A bit of a shame for a small target group like me: there are no power outlets and no Wi-Fi, which is why I go to McDonald's for several hours to work 3-4 days a week and just to eat at Burger King. But otherwise, you can see that a different target group is being targeted. Hygiene/Sanitation: Everything is usually sufficiently clean, but late at night, no one bothers to dispose of trash or wipe down the tables, as so many groups of young people leave their trash lying around instead of cleaning it up. The restrooms are an absolute disgrace; for months, ALL toilet stalls have been inaccessible/unusable, apparently because they're broken (you can also hear water running constantly), and the restrooms are always dirty, and the floor is wet and sticky. Parking: There are plenty of parking spaces right outside the door. There are no charging stations. Apart from that, there are good public transport connections.

The visit to Burger King was pleasant. The food was prepared quickly, the burgers were warm, fresh, and well-topped. The fries were crispy and not too salty. The store was clean and the staff was friendly.

Staff was very friendly and attentive

Ordering 2 fries and coffee took 10 minutes, and when we arrived the restaurant was empty.

The food was really bad, and the store was not clean; tables, chairs, floors, etc. were not well-maintained. I'll never go back to this store.

I didn't receive my food until 40 minutes after ordering. The wait itself wasn't a problem, but it was very unpleasant that guests who arrived after me got their food before me. When I asked why, I was rudely told that my order was "too large." Apparently, it makes a difference whether you order alone or with a group. Also, my food had gotten cold from sitting for so long—I could even see it being placed on a warming tray, along with the tray, just to warm it up again.

Unfortunately the food was not delivered completely, it was almost impossible to reach someone, but thanks never again

Delicious ice cream was eaten and children could play something

There are drinks "fountains", so no one has to go home thirsty ☺️

One of the chain's below-average branches, whose problem is less the food (which is relatively warm and decent), but rather the seemingly permanent understaffing of the friendly, but visibly overwhelmed, employees, which leads to long lines at King Drive and in the restaurant, not only during peak hours. Unfortunately, this isn't a new problem (I've had to wait disproportionately long several times in recent years for 1-2 burgers from a "fast" food restaurant), but the franchisee apparently can't and doesn't want to learn from it, even though the McDonald's branch across the street operates at such a comparatively impressive pace that this night-and-day difference should be clearly visible to them as well. But it probably isn't. A real shame. Update June 23, 2025: Hard to believe, but in all the years this branch has existed, it hasn't improved one bit; in fact, it's gotten worse. Orders are still being taken at King Drive, even though there are already up to five cars behind the checkout counter, waiting for their order. So, before they complete these orders first, they'd rather take new ones so all the cars can play "caravan." "FAST" food looks different. To my great disappointment, the franchisee still doesn't seem to care. Unprecedentedly unprofessional and also rude, so I'm downgrading it to one star. A disastrous branch, especially compared to the McDonald's across the street. Embarrassing.

It used to be my favorite store, but now it's just junk. You order a double cheeseburger for your kid, and what do you get? Double chili cheese, which kids love anyway... It's the same thing every time: either something's missing or it's the wrong thing. This store needs a decent franchisee who can keep his employees under control...

I've waited a really long time, and the burgers keep getting smaller. That's it for me with BK.

Yes, better than years ago. But you always have to make sure everything's in the bag.

Every time you order extra sauce there and pay an extra 60 cents, you still don't get any extra sauce. This is the third time. Aside from that, if you take out another ingredient (jalapenos) and want extra sauce instead, you still pay more even though you get less. So you pay €2.70 for a chili cheeseburger (hamburger without ketchup, without mustard, without pickle, without onions, with chili cheese sauce) + €3.30 for extra sauce (which never comes on top). Maybe you should teach your employees what "extra" means! But what good are reviews anyway? You couldn't care less!

We ordered food via the BK app. Admittedly, it was quite a lot, but it still had to be perfect. We waited a relatively long time, and after calling, we were assured that the food was on its way. After waiting a bit longer, it arrived faulty (onion on burger) and incomplete (Sprite, burger, nuggets). We called again. After the most unfriendly phone service, missing items were supposed to be delivered. 40 minutes later, we received a third call. The driver said the order would be here soon. It should be there in another 20 minutes. Now we're waiting...

Stable old-school atmosphere and good lounge with a view of McDonalds

Burger King like everywhere else. For a quick snack.

Despite few customers, the wait time was long. The floor and tables were dirty. The burgers were carelessly mashed together.

I ordered from this shop for the second time because everyone deserves a second chance. Unfortunately, it was ice cold again. The fries were completely inedible. The burger completely collapsed. Just stop doing the delivery. It doesn't work.

The food is always very fresh and delicious. It's prepared quickly, and the staff are all very friendly. I've been eating there for a long time and unfortunately, I don't understand the negative reviews.

Favorite bakery, always satisfied, sometimes a bit full. Especially the Extra Long Chili Cheese with plenty of sauce.

The last two times I always forgot something - once a fries or a burger. Sorry but it's not my job to check every time...Burgers and fries usually soggy. I won't get anything more here...

The worst Burger King of my life. The burgers were drowned in 1cm mayo and were dry. Outside, the pigeons took over the tray trolley and distributed everything. Before the employee "emptied" it (threw the garbage into the trash can next to it, which was already overflowing), he spat in the corner. What a dirty shop.

Ordered via drive in and it was prepared quickly (with special request). The best BK visit so far and at a very late time. Thanks!

Oversalted fries (probably in love), ordered burgers with extra onions, there were none on them at all! Got a fresh buger. The employees mainly spoke their native language - we are here in Germany. Ratingen is done for me.

Unfortunately too expensive, otherwise ok, drive in service was friendly

Took way too long to make our three ice creams even though it wasn't even that full. We also only ordered one ice cream with caramel sauce and two with chocolate then they gave us three ice creams without any sauce because there was no caramel and we also had to say that we would like them with sauce please. So overall terrible service

We just wanted to get something to drink, waited 10 minutes and then got a cold coffee. We wanted to exchange it, but they give us nonsensical answers. They won't last long with this kind of service.

Were in transit. Super dirty, messy and drink station didn't work properly. Staff promised help, but nothing happened. Not recommended.

Is my standard Burger King... Always friendly staff

I was there 10 minutes ago and ordered two burgers with special requests and they were really tasty

The wait times are miserably long due to a lack of staff. The takeaway bags have to be checked carefully because something is always missing.

I have to say that the food is of course important to me and that everything is complete and warm and that nothing is always missing. Everything was fine as far as that was concerned. Yummy. Tasted good. But I, and I think everyone else who goes out to eat, attaches great importance to cleanliness. There were chips paper etc. all over the floor around our place. Tablets were not cleared away. Generally a very dirty impression. Unfortunately.

The worst Burger King I've ever visited, the burgers were drowned in the sauce, I didn't know that this was possible until today. The fries were held together by salt, any less and more salt and there would have been poisoning. The service was standard friendly and reasonably competent. The meat in the burgers was fried to death. I don't understand how a business that makes such miserable food still exists. The company should revoke the license of this store

Dirty as always Toilets zero cleanliness Nobody cares about it

It's starting to feel like it's intentional. Almost every time something is missing. This time the fries were missing again. You will also be asked to move on if there are cars piled up behind you. So you don't even have time to check the order anymore... It's just disappointing every time you get home or notice on the way that something is missing again...

32 minutes waiting time at the drive-in counter on March 3rd, 2025 in the evening, never again.

Slide is always closed. Should I then go to Mc's across the street with my kids? No problem ;-)

It's great why they have order monitors in Spanish and other languages.

Attention: I ate there in the evening and went to the doctor the next morning with a headache, nausea, dizziness and diarrhea. Diagnosis: food poisoning. There was nothing with my wife. Maybe there's a hygiene problem there. I'm not an expert. If I need 3 days off again, this is my first port of call.

For years now, out of necessity, I've been getting something to eat from BK. Having been spoiled by my travels in the USA when it came to burgers and the like, I was - almost as expected - very disappointed. The prices for some burgers are astronomical, the onion rings, for example, don't deserve the name, the service is unfriendly and the overall taste of the food is really terrible. That doesn't have much to do with burgers. Never again, I'd rather wait until I fly to the USA again!

So waiting 16 minutes for a single, small burger is very excessive. So for a world-famous fast food chain, that's a very long wait. Unfortunately, I have had similar experiences again and again at Burgerking Ratingen. No matter whether there is a lot going on or not, you wait forever for your food. Recommend everyone else to choose the McDonalds across the street.

The food was mediocre, the burgers were too cold and on top of that, the prices there had been increased significantly. In addition, it should be noted that the temperatures on the ground floor are almost unbearable. You must keep a thick jacket or coat on while eating, otherwise you will become completely hypothermic.

The fast food restaurant is just as cold as the burgers. There is no heating there.

Ordered two hours in advance for delivery. Delivered an hour late. The app is pointless. No tracking possible. Calling wasn't very helpful either. Food ice cold. Was worth a try. Better to book alternatives again.

We ordered food online and wanted it delivered to our home. After paying, we were informed that the order would be with us in 22 minutes. After 70 minutes we called the order hotline (we had already tried calling for 20 minutes on site and no one answered) to find out what was wrong with the order. A lady there told us the driver had been on the road for 10 minutes. After another 20 minutes we called again. There was a very nice gentleman there who explained to us that he could only pass on the information he received from the restaurant. He apologized to us and advised us to check whether everything was still warm. After almost 2 hours the driver rang our bell! And what can I say...everything was cold. Very disappointing and actually deserved minus stars!!

No matter how many people are there, you always have to wait half an hour until the food is ready. I could make 10 burgers at home in that time!!! It smells like a toilet upstairs.

I ordered via the app and after an hour and forty the cold food arrived. It's less than 10 minutes by car... I can't recommend it.

Drive-in is way too slow. Had to wait forever for a Big King XXL.

You go to the drive-thru and are told to order inside because the checkout doesn't work? I don't understand why it works inside at the counter but not at the drive-thru counter. Really bad.

Ordering took a long time and the food wasn't very warm

The bad experience was confirmed once again. Waited forever for the takeaway order, half was missing and everything was almost cold. Never again!

Today I repeatedly froze my butt off (inside) while waiting for the food (about 15 minutes with few customers). I don't know whether the heating is broken or whether the doors were permanently open somewhere like last time. My burger was cold as was the rest of the order. Since we didn't have the time or inclination to wait another 15 minutes for food (with a small child), we left it at that. It's just annoying. The toy displayed in the menu was (once again) not available. Which can't be the case. Something should happen here. Unfortunately, I couldn't pass on my criticism directly to Burger King because the receipt wasn't printed, which - as I now know - has the branch number on it, which you need to make a complaint. A rogue who now thinks evil, why no receipt comes... the branch is definitely not recommended.

Mercifully understaffed. Been there twice and waited twice for over 20 minutes for the order to be taken and the food to be served. Of 4 burgers, 2 were cold and inedible. The store itself is chic. Despite it. Too expensive and too slow. Food suffers and is bad.

Cold food because the drive-thru is preferred. Planless service! Once and never again!

Unfortunately really catastrophic...food cold Employees are cold and it's even colder in the store than outside, so the management should ask themselves what's going on... maybe work instead of having two people standing there who don't get anything done

We went to Burger King last night, the staff was nice, but the food we unpacked at home was a disaster. I looked at the burgers on the site that I wanted to order, a burger with lots of bacon, the long chicken with salad. What I got was 2 small pieces of bacon on one burger and on the chicken burger, 2 small old lettuce leaves. We'll never go there again. The burgers we ordered didn't look anything like the picture.

Disrespectful delivery takes far too long and food arrives cold

Waited 15 minutes for food (wasn't busy)

Receive a “Cold Burger” twice. The first burger went back to the kitchen and I got a new burger, but it was even colder. The cook acted in the kitchen as if she was preparing a fresh one, but instead she just swapped out the cold bun for cold burger patties. With anger in my stomach but with the utmost decency, I wanted to let the cook touch the citizen. I told her that I would throw the citizen away either way. But she should touch and feel the citizen. It wasn't about the 10 euros, it was about quality food and nothing like that. From her the lying seemed like a power play. Since I was really looking forward to the meal, I was very disappointed and when I spoke to the cook I was lied to in a very cheeky manner. She told me both burgers were fresh and hot. However, she didn't do a burger "touch test" because she and I knew that she was lying to me. I then ordered and paid for the menu again. The third burger was hot and tasty as standard. The photos show the first and the exchange burgers. the second meat was hard and colder than the tabletop.

cold burger , not tasty bad quality of fast food

This place is so bad, one star is too many. The employees are not at all motivated or interested in how they present and prepare the food. They are also very rude to the guests. The waiting times are long (at least 30 minutes), even though it was not busy. My food was ice cold, but they refused to give me hot food and ignored me. "You should have complained sooner." That's difficult if I'm ignored for 20 minutes first. There were a lot of complaints around me about incorrect orders and waiting times, but they just don't care.

Disaster! We waited over 30 minutes for a small fries... The BK isn't even full...

The waiting time in the drive-thru was catastrophic, we waited forever until we could place the order and then we had to wait forever until we even got the food! In addition, the staff was unfriendly and incompetent.

What kind of load? I order food, have 2 customers in front of me and wait 17 minutes. First the lattice potatoes are lukewarm and then the burger. Everything was new, but even the new burger didn't have the temperature to melt the cheese. So cold in the stable that you definitely have to wear a jacket. It was definitely the last time the store would see me.

Slow Food is the correct name for this burger joint. Stood in the Dive In for 20 minutes for a shake and a fries, unbelievable :-( And it wasn't just because of the three cars in front of us, because we stood at the counter for a long time even though there was nothing going on in the restaurant.

Abnormal, never, a cup of coffee, you have to wait more than ten minutes. It's better to find something other than the name of the fast food you ask at lunchtime to eat for dinner

Waited 15 minutes for two BigKing menus, burgers cold, fries without salt and drinks without ice because the crush machine was broken. Sorry, basically did everything wrong. Next time I'll go to the competition... The only positive thing was the cleanliness, probably due to the low customer frequency.

Slow slow slow and understaffed

Disaster!! On Saturday evening the hut is full and the shop is extremely understaffed. You wait up to 30 minutes until you have your food. I actually only know that from McDonalds. Too bad

I ordered on the Burger King app. I then had to wait 2 hours for my food... It said 30-40 minutes. The food itself was ok, as you would expect from Burger King. But 2 hours delivery time is absolutely not okay.

If employees worked more slowly they could travel back in time.

The food is usually prepared quickly, warm and tasty. If there were any problems, the staff was always very nice, but often larger groups of young people sit here and talk very loudly or even listen to music... after all, there are plenty of parking spaces and the control terminals now work!

Order went smoothly. Food was ok

Food was really good, very fresh. The shop was also very clean.

The food is just fast food quality so nothing special and that's exactly what you expect when you go. The worst thing is that I had to wait 15-20 minutes for my food.

Good, clean, and nice. Not to be expected with every BK!

After waiting 20 minutes and repeatedly asking if I could pay for my order so that the preparation could even begin, I went to McDonald's across the street.

I ordered 2 curly fries and got 1 and a regular fries. When I asked why they said they ran out of curly fries. Garbage.

The fries were cold, the food on the drive was given to the lady in front of me until I realized it was mine. The wait was very long for fast food.

Ordered food, no delivery after 2 hours. No one can be reached by phone. After 2.5 hours I canceled the order and ate somewhere else.. 3 hours after ordering there was a call from the driver asking why we weren't home.. absolutely outrageous.. Reviews on Lieferando speak for themselves.. when will this store finally open closed..

Bread was anything but fresh, the fries were actually always better than at mc stupid. Only here they were lukewarm and already had the taste that they had been lying around for a while. Staff apparently already overwhelmed by two customers. You can guess which order is his After I said that mine was to go, everything was carelessly thrown into the bag. That was my last visit here. Too bad. I had a different idea about Burger King.

If I could give 0, I would give 0. Total disaster! The worst burger king I've ever been to. Even though the food was ready, we waited 15 minutes for it to be packed. Incomplete order, we had to wait another 10 minutes until they added one roll that was missing, bad sauces. Overall, everything is bad. Shit, no desire to collect the trays, no place to put used trays. I do not recommend!

I've been waiting for my food for 2 hours and the hamburger is still not there

Order online, not worth a star. Delivered after 2 hours half of the order is missing. No one available by phone.

I ordered it online very badly. It took 2 hours to arrive and it was completely cold and only half complete