McDonald's in Kerpen

This must have been the dirtiest McDonald's experience ever. As you can discover on the pictures there was garbage everywhere, floor sticky and the toilets... Real disgrace, McDonald's unworthy

Worst McD experience so far. Machine not working, utter chaos among the personnel and orders incomplete and really slow. Add in an overall bland taste to everything with a mixture of 'interesting' customers and this was the first and last stop at this place.

Really unfriendly shop. You order via the app, select table service and no one comes. Instead, the food is on the counter and the table number is recited, which is very difficult to understand in the crowd when you are sitting at your seat and waiting! When I asked why I had to pick up the food even though I had chosen table service, I was told that there was a lack of staff. The fact that 3 employees just stand there and do nothing shows me as a customer that this store just doesn't want it! And as if that wasn't a bad thing, there was even something missing from the order. Simply an incompetent shop!!!

The worst so far... People missing a double chicken burger for me and another double chicken burger is idiocy... When I got to the place to eat they gave me two regular burgers and fries... Everywhere I go I will say that you didn't rob me and I can't eat anything, I go chicken... you are disgusting... I really haven't experienced this anywhere in Europe.

Orders are always marked as ready for pickup even though they have just been received via the app. If you tell the staff this because they don't understand why you're standing at the counter, they always say "that's not possible anyway". 75% of the order I pick up is only complete. Really not a good model branch, unfortunately we like the BigMac and driving to the neighboring village is not economical. There will be no reaction or improvement anyway. Update March 6, 2025: Ordered via app, from the car to the restaurant, my number was there when ordering, less than a minute and one push of a button later it was ready for pickup... I started the stopwatch after they looked at me stupidly at the counter again when I asked for my order. After 4 minutes the display was set to idle again, so you can say “that doesn’t work anyway” Order received after 6 minutes And a fries were missing, luckily I looked

It was the best tasting Mac I've ever had all over the world. This is my first time having such soft and shiny buns. Each piece is carefully made. Potatoes are also so delicious. It was freshly fried, had a nice firmness, was steamy, and had a nice salty taste. I was so impressed that I visited twice in one day. I was impressed that such a Mac existed in this world. I felt that there was a creator who thought about the deliciousness and not just the manual. I'm jealous of those who live nearby. Why are other ratings low? Has it improved recently or are your expectations high? Unknown. It was delicious, thank you for the meal1.3.2025

Wo fang ich an.Personal versteht kaum deutsch.Die Toiletten sind schon länger verstopft.Stattdessen soll man draussen auf Dixie gehen.Ekelhaft.Die Abräumstation bis unter der Decke gestapelt.Schmutziger Laden.Der Manager sollte sich was schämen.Wer vernünftig ist meidet diesen Laden.

They just forget my 20s nuggets

Our cakes arrived on coffee plates and a fork and ice cream spoon arrived, we ate our cakes with them, unfortunately we drank our coffee in cardboard cups instead of cups.

The service was served with a cake on worthless coffee cup coasters. I don't understand how poor you are. We decided to have some fun with coffee and cake. I don't recommend this place to anyone.

I can share my experience with many here. The bottom line is that this branch is one of the worst I have visited. I have made it a habit to check everything before I leave the store. Unfortunately it's time-consuming and no one really enjoys it...But it's better here than having to find out again at home what's missing or wrong. Too bad. Maybe something should be changed in this branch.

Employees are always friendly. Sometimes a little crowded but everyone is trying to make sure things go well.

This McDonalds never gives up on the most important thing, which is that the customer gets their food. Every time you order more than 2 burgers, at least one thing is forgotten. Unfortunately, the average food doesn't make up for this

Shift manager from February 2nd around lunchtime (he had glasses on) was very disrespectful and aloof, both to customers and to the employees! Answers were stroppy and disrespectful. And an employee simply walked past without paying any attention to others, but the main thing was to give him space. How aloof and unprofessional? The shift manager has to stay down to earth and be aware of where he stands professionally.

Long wait, then fresh fries and ice-cold cheeseburgers. Doesn't work at all. The trick is that customers don't come back from the car counter anyway. The last visit there for me.

When the toilet at 10 a.m. already looks like it's been after a night of partying, you feel welcome. 🙈

Often eat cold. Incredibly long waiting times at the drive in. I had to wait 15 minutes for the employee to take my order. There was only one vehicle in front of me. That wasn't the first time unfortunately.

Yummy Pommes 🍟 great Service 👍🏽👍🏽Top! I love Mac Donalds

delicious food, friendly service, clean

This branch is now just bad. Waited 45 minutes for the food, then half of it was missing and it was still cold. It used to be better there, what a shame.

Waiting time for 2 burgers (Royal Cheese and Big M) over 35 minutes and still no burger in hand. Ridiculous! This is called fast food? A system should be significantly improved, as it is now, a big minus!

Food slow and cold because staff is overwhelmed with putting out multiple orders at once. Technology is permanently broken, German language skills are non-existent. Unfortunately not a figurehead.

Employee disaster Unfriendly Doing everything wrong So don't eat mcds there anymore

The service is insanely bad. This was a really bad experience, they forgot to put a lot of things( i paid extra) into my burgers, and they forgot burgers also. I spend more than 20 minutes just waiting and i needed to go back for my burgers. After all i came home and they forgot the extras from it. I would not recommend this restaurant to anyone at all.

Waiting 17 minutes for the standard menu Royal TS in the restaurant is no longer fast food. At lunchtime at 2:45 p.m. where there isn't much going on...

The only drawback is the staff who serve some of them. They don't speak or understand German but only occasionally. They don't speak English either. But there are worse things.

Best McDonald's ever! I ordered takeaway via the app and then got home with a big hash brown, a cheeseburger and a medium fries in the bag more than I had actually ordered! Most of the time it's the other way around, but this time I was lucky! 5 stars and big thanks to the employee of the month! 🤩

I come for breakfast several times a week and have rarely seen such a fast, friendly and organized McDonald's - the products are always prepared super cheekily

Very crowded and we waited a very long time for the food

Bought blueberry muffins today, unfortunately they weren't fresh and fluffy as usual, now I understand why the service employee smiled strangely. That was my last visit there.

Dirty shop. Just picked up a Big Rösti Raclette and got spicy sauce. Burger therefore inedible for me, €10 thrown in the trash.

Ordered a Big Tasty menu with 6 pieces of chicken nuggets with delivery to the table. When it arrived, the chicken nuggets were missing, which was a bit annoying, but that can happen. But what really annoyed me was when I was at the counter with my order, all the employees in the front area pissed off and disappeared in the back. I then stood there alone for several minutes until an employee (possibly she had just delivered something to a table) came and helped me. It was just stupid that the rest of the food was now only lukewarm. Oh yes, you should clean the tables more often, it doesn't make a good impression if the customer first has to look for a clean seat and table.

I love it! Quick and tasty - what more could you want?!

Unbelievable waiting time at the drive-in...not possible!

Every (every!!) table was totally shipped. The chairs were dirty, the floor looked like a chicken coop. There aren't even spoons for a cappuccino for four euros. The employees don't know their own goods and friendliness is given a B here. You have to wait for the burger and then it comes cold. And there are no comfortable seats for McCafé either. Let alone clean ones. McDonald’s can really go away.

Unfortunately, I have to realize again and again that there are fewer well-qualified people working in this restaurant than in other restaurants in this chain. It takes forever even if you just order a cola or a cheeseburger. When I asked, after waiting for more than 25 minutes, whether my cheeseburger would be ready today or whether I should come back tomorrow, I was told that if I said anything like this again, I would be banned from entering the house for life in all McDonald's. Here, too, the expertise seems to be lacking! Since McDonald's is a franchise company and every restaurant is owned by someone else, you can't ban me from all McDonald's at the same time😅👍

Stood in McDrive last evening. It took at least 45 minutes. 10 car in front of me. This is called a fast food restaurant and with the prices it's now over for me.

Absolute catastrophe... the entire meal was cold (several burgers, nuggets)... burgers were complained about and should be replaced... but this was then forgotten... as an apology they said it couldn't be better because it was too busy... .

Jeder der McRipp liebt, weiß das da ordentlich Sauce drauf muss. Hier war gar keine drauf und weil der Leiter des Hauses so genervt war, kippt man einfach einen Liter Sauce drüber…Burger nicht mehr essbar und alles versaut. Danke dafür. Unglaublicher Kundenservice

The staff are extremely cold and don't even respond when you say good morning.

Die lange Wartezeit, das unfreundliche Personal und das kalte Essen sind wirklich enttäuschend.Dreimal versucht und immer enttäuscht worden obwohl es meine Nachbarn sind

The food here makes Diddy dance

Unfortunately it can be very dirty, waiting a very long time for your order. Hopefully these nuances will soon be sorted out.

The speed is underground... 3 cars = waiting time almost 20 minutes...

The staff was functional and not very attentive. Tray was placed on the table without words and there was no response to our thank you. The meals were not tasty. Fries limp and lukewarm, burgers lukewarm and without roasted aromas. Nuggets cold.

McDonald's is good. I like the "new freshness", the ordering system and the order is brought. MCD also scores points over BK with its easy-to-see preparation

Service is a disaster, waiting 30 minutes for your food with 2 children can't be in the spirit of a fast food restaurant.

Wouldn't give a star at all. Waited 30 minutes in the car for food. Very bad teams and unfriendly.

It's a shame that there are very unfriendly and disrespectful employees. I ordered a chicken burger, but I also really regretted it. There was barely any lettuce or sauce in my chicken burger. Although I complained to the employees three times at the counter, I was not even taken seriously and was treated very unfriendly and disrespectfully. Although I also asked in a very friendly and normal way if they could just put a little more sauce in my chicken burger. This caused a big drama at the bar, which made others take notice. :( I also realized that it wasn't just me who was being treated this way, but other customers too Customer is king! End of quote. It is better to hire friendly and respectful employees! Kind regards to the boss.

In the evening at MC Drive it felt like waiting for hours and then messing up the order. To do better. I've never waited so long

It is a McDonald's restaurant. It is positive that it is also open at night. The location is convenient, but the staff can be a bit unconventional. Nevertheless, I give a recommendation

I'll never wait more than 20 minutes at this McDonald's in the drive-thru again!! impudence

The ordering system via a large screen is not my thing. It was not obvious that if you wanted to pay in cash you would first have to pay to an employee. So we waited for 15 minutes in vain. In another McDonald's you were only allowed to order via the screen, here we were told that we could also order from an employee. The tables and floor weren't clean and I grabbed some napkins. The employee didn't seem to understand me at first. I say the table is dirty and I need napkins. Then I got a 5 to 10 cm stack of napkins. I just said that I didn't want to clean all the tables, just mine. The staff seemed overwhelmed by cleaning the tables and the floor was completely ignored. I think that was my last visit to McDonald's ever.

Everything was clean and tasty, just as it should be

Aaattention...Customer threatens to order... It no longer has anything to do with fast or service. The next step is to order via the app and then pick it up at the vending machine. The only plus point today was the friendliness of one of the employees

Accueil désastreux, commande incomplète et personnel désagréable surtout le manager. Aucune envie de servir la clientèle et d’une impolitesse comme jamais vu! À éviter sauf si attendre 30 min sa commande ne vous dérange pas …

Unfriendly restaurant manager and also in direct customer contact. Place an order and at some point the display said “Ready for collection!!”. I go to the counter to pick up my order (like in every other MacDonald's) and the restaurant manager rudely asks me to sit down again until I'm called!!. Another employee kindly explained to me that I should ignore the message on the display. You are generally called out. Then stick a poster somewhere and the paying customer will also be informed. To management. No matter how much stress there is right now. The sound makes the music. Especially when I am in contact with customers. I used to work at Mac Donalds myself. There's training for!!

I'm writing the review after waiting almost a quarter of an hour for a milkshake. Ordered nothing else, just a milkshake. I wasn't in a rush, but there wasn't really anything going on in front of me either. Maybe 3 people with small orders. After 10 minutes I went to one of my colleagues and asked where my milkshake would be. He then told me that the order probably hadn't gone through and asked if I had paid. I held out my receipt and my Apple Pay to him, whereupon he made his way to the machine at an incredibly fast pace over the Biden. After 3 minutes it was done, he handed me the shake over the counter, said sorry in broken German and disappeared to the back. So now I'm standing here with a HALF FULL shake in my hand because the machine probably wasn't full enough. So my question is: Are you kidding me? These €3.99 were the last ones you saw from me.

This McDonalds really has nothing to do with FAST FOOD. You wait in line at the drive-in for half an hour and then the things you paid for are still missing. With McDonald's ever-increasing prices, you can expect a certain kind of quality!

I ordered a Mcflurry that cost 4 EURO and in the end the ice cream was worse, i.e. vegatable ice cream and when I asked at the tekhe why it tasted so bad, they replied rudely and said, "Tough luck then buy yourself a new ice cream" and I find that very bad although I tried to have a nice, calm conversation but the 2 employees couldn't speak properly and that's why I'm writing such a bad review!

The workers are immoral and treated disrespectfully

Dear Marina was very friendly and helpful despite the amount of work. Thank you so much Marina!!

As always, full and with a wait. Edit August 6, 2024: Service simply terrible. Soooo soooo soooo slow!!!

Hardworking staff with An inventory that always feels empty. Milk substitute products are not available for weeks and people are put off on site.

The BIC mag was very tasty and the selection of burgers was huge and very tasty 😋

As always, delicious. I have to go to Maces every 3 months. The shop is a bit larger and therefore always has a table free. Service nice and friendly. Even if sometimes the order doesn't quite work out, it's quickly refilled.

Service 0.. no fun, someone took my order, the employee didn't check the note and then it was my fault! What's that 🤯 I just waited 20 minutes for an ice cream, and this great service said, "ah yes, it happened, then next time I have to remember when someone takes my order and quickly report it to the counter" that's a hindrance. 🤪👍🏻👍🏻

Super incompetent, nothing ever works here for less than 20 minutes and then it's usually lukewarm

Marina quickly served us with a nice touch of humor :)

The employees are so unfriendly and impolite the service is catastrophic. Today I was there half an hour ago and an employee shouted at me, was not taken seriously and in the end she didn't want to serve me at all. Afterwards I wanted to talk to the boss, but he wasn't there, but the representative was there. He was arrogant and not polite and then became aggressive. When I told him that I would give it a bad rating, he told me that I should learn German and started laughing at me and said that he wasn't interested in that at all. I hope the central office reacts to this kind of behavior. This isn't the first time that they've been so disrespectful towards customers.

Staff friendly but not motivated. Food often tastes like it has been sitting there for a while. There are definitely better MC branches where this isn't the case.

I ordered a chocolate milkshake and got vanilla.

Very friendly and helpful staff, always happy.

Modern McD. Table service was quick and McFlurry tasted good.

Friendly but quality is decreasing more and more

Not the nicest McDonald's. Lavash sticks to paper. The staff speaks poor English. The potatoes are undercooked.

I ate there today and I have to say it is catastrophic. You wait forever until the food is ready or you are served. In addition, there are so many employees on site and there are still such waiting times. The staff is unfriendly and speaks little to no German

It has to happen every now and then!

Delicious food but very long waiting time

Not recommended at all. Waited 1.5 hours for the food. The staff is not friendly and sometimes rude. They don't pay attention

This is a Latte Macchiato Regular Shot Espresso and Chao. On the screen it was completely different. After it was served in a paper cup you could still condescend to a cup. Without everything for just €4.89 😀🙏. Thank you for allowing us to be guests. Sorry for the inconvenience.👍👍👍

I had a poor dining experience at this McDonald's. When I asked for my food, the staff rudely replied, "So what, it is full." They could have been more polite to ensure customer satisfaction. If you have other options, I recommend avoiding this location.

Went there at 8 p.m. and it took them 25 minutes for 3 chesseburgers and a sweet chili, staff totally unmotivated, and in the stress it's not fast food, it's just not possible to process cold burgers

Update: No change, on the contrary! You're standing in drive and nothing happens... not a moment please or anything like that. After 5 minutes. Finally, just a moment please. When we finally got through we got the wrong product and had to go back in. Nothing came apart from an apology, you used to get something if you had to drive back. To add to the annoyance, our burgers were cold... You always wait far too long in the drive, I know the system differently but a lot seems to have changed. You wait forever to take your order. The staff is not friendly and doesn't enjoy their work either.

The food was okay and the staff was friendly, unfortunately the place was dirty. There was packaging waste everywhere on the floor and the tables were sticky.

30 minutes drive in and then the burger still looks like it has already been digested. That is not how it works.

It takes ages to get your food and you only have one at the checkout It took three quarters of an hour for the food to arrive😐

Well, what can you say about that? The store and McDonald's in general are downsizing more and more. Quality and quantity are lousy, but prices are higher. No new ideas, unclean and often unprofessional management... Unfortunately it's really no fun anymore. 👎🏼

The visit was a complete disappointment. After a call to confirm frappé availability, we were assured that the machine was working. However, upon arrival we were told that it was broken. The employee Mesut lied to us and was rude, even refusing to offer my pregnant wife a cold drink. A disappointing and unprofessional experience.

If you can, avoid the store. The prices are going higher and the quality is decreasing extremely in this store. Since I drive past the MC Drive here and there, it's always difficult to complain. Often something is missing from the order. You can still tell if you look. Finally, all 3 drinks were non-carbonated. Either the machines were defective or they had been there for a long time. The milkshake machine has been broken for several weeks. Either they are too lazy to ask or too incompetent to have it repaired. Most of the time the fries are not cooked properly. All in all, you are always dissatisfied. And for the high price you can expect more. The place is getting really dirty. The only positive thing is that the employees are friendly.

I orderd a mcdonalds 20 McPlant nuggets and it came with 1 chicken Nugget i feel like this is very Dangerous just imagine if i was Allergic to chicken or simply vegan luckily i am Muslim so it doesn't really matter if i didn't know, it would be tragic.

The middle-aged lady at the service is extremely unfriendly, marks orders as ready even though they aren't and hisses at customers while she is visibly annoyed. And then she forgets half of it. Young staff very friendly.

So dear McDonald's team, as you can read on the internet, wearing gloves in the kitchen is not that common for you... which I find very questionable as a sous chef. Especially when a gentleman who has so long and so much hair on his hands that it is not only unappetizing is supposed to prepare my meal... And the best thing is, he cleans the kitchen with chemicals beforehand, still has his rubber boots on... and goes to take the orders without washing his hands.... When I asked why the gentleman wasn't wearing gloves, the reply was curt that it wasn't mandatory. And I didn't even ask why I wanted it that way Or where the problem lies... really the worst store I know...

Probably the best McDonald's in the area, unfortunately the milkshake machine breaks down too often, which is why I can't give it full points.

Whenever I'm here there's no milkshake because the employees think they have to clean by 9 p.m.

Wait 40 minutes for an order (to take away), then you get the bag with the ice cream in your hand with the information that you have to wait at least 5 minutes for the apple turnover. When we got home from the chicken burger we noticed that the sauce had been forgotten. Besides, everything was already cold. Thanks for nothing.

McDonald's is just such a shame that the milkshake machine is broken. Unfortunately, it happens more often

The place was extremely dirty, and we had to wait almost half an hour for a small ice-cream! I will not be surprised if I would have to visit my family Dr. tomorrow morning!

That was bad! Long waiting time. Protective tables. Fries almost raw. Burger cold. Non-carbonated Cola. The store is completely wrong!

The smaller blonde with the glasses behind the counter is incredibly unfriendly, obviously talks about the customers BEFORE the customers, has long private conversations and gets mushy when you point out to her that you've been waiting a long time for your food.