McDonald's in Kerpen

We ordered takeaway. Only our number was on the display. After waiting for 2 minutes, it was there ready for pickup and the lady was just getting a bag ready. I went to the front to show my number, then she snapped at me that it wasn't my order....I asked again because my number was there as ready for pickup and I was yelled at again.....Well, ours She had an order on the receipt to get it ready. Then we waited another 10 minutes. Of course you can bypass the system this way. 3 employees stood around and one just complained.

If I wanted to order a Smart Menu from MC in Langenich today, I would have liked to order an apple spritzer as a drink, which hasn't been a problem in any other branch so far, but in Langenich. The lady offered to order me some water. If I had wanted water I would have ordered one and would have paid more. I then had the order canceled.

It was super dirty. No matter whether in the toilet or the tray for the trays that are completely overflowing.

It's still somehow strange when you wait for your take-away food and can watch the employees in the kitchen stacking my food together without gloves... Maybe that's standard at McD... I don't think it's hygienic. .. This impression will probably make my already rare visits to this chain even more zero...

My youngest grandchildren gave the review, I actually don't want to rate it. However, the coffee is very good.

Staff friendly, but I can't understand the uniform. I worked as an assistant at McDonald's years ago and we all looked neat and tidy. In this store, I had the feeling that everyone was wearing what they wanted. Is that so now???

Wait McD, no, nothing has changed.

The new breakfast is really good, and everything else is okay at this location.

Unfortunately I can't think of anything good about the store

It's just a normal McDonald's with very good service

Everyone here tries to do their job well. The tables are cleaned in between. The food has always been complete and warm.

Ordered to take away in the store, luckily I checked my order in the store, half was missing 🙄 The employees apologized several times but were still annoying

As always, McDonald's impresses with its well-known and delicious range. The restaurant is clean, the service is fast and the quality of the food is excellent as usual. Perfect for a quick meal!

Just ordered DrivIn and noticed at home that 2x 6 nuggets were missing. Then called and said they were missing. Dude was sooo rude. I thought I couldn't drive past again now. Then “what should I do. Take the bus?!” And hung up. I've never experienced anything like that before when something was forgotten. I hope the boss reads this and you make amends. After all, I paid for it!

Macdunals Kerpen is a real restaurant always clean and quick👍👍

Another addendum with adjustment from 1 star to 4 stars: I gave the branch another chance and was pleasantly surprised. Orders from Lieferando are now possible almost every day. Sometimes it's not possible, but a few hours later an order is possible again, presumably to clear the backlog. The suppliers are always nice and quick. The food is still hot enough every time and the order is complete. A lot of work has been done here and I am very satisfied 👌 Another addendum August 7th, 2023: In between you actually manage to order your food. Today I pre-ordered at around 1:30 p.m. for 6 p.m. because the branch is supposedly only available for delivery from 5:15 p.m. I just received an email that my order was canceled. AN ABSOLUTE INSURANCE. Guys, don't joke like that when you're looking forward to your meal and you're hungry. Then I'm not interested in the 20% voucher either. I just tried to order again via Lieferando, but all I see is that the branch is currently closed. Now you've finally screwed up with me. You don't want to make money? Okay then I won't order anymore. Do you have too few people? Then hire people or contact management. But don't put this on the backs of your customers 😡😡😡 I don't understand that and I'm really angry... I checked at Lieferando about an hour ago (12:30 p.m.) to see if McDonald's was delivering today and an order was possible. I was so excited about it and went shopping. Now I'm on the way home and wanted to order something and suddenly it's closed and no delivery is possible. WHAT'S THAT GOOD? Is it so difficult to order something for delivery from you? If you cannot deliver permanently, then remove the reference as a delivery service. This is a complete disgrace to the customer!!!! Addendum: A day later I tried to order again. An order was available at 12 p.m. and I was in the process of making the order and was about to send it off. At 12:15 p.m. it was not possible to order again. It really can't be that. Please do people a favor and take down this delivery notice if you are unable to deliver. You can't even complain anywhere because none of you care.

Total unfreundliche und nicht hilfsbereite Mitarbeiter, die keine Ahnung von ihrer Arbeit haben und falsche Bestellungen ausgeben. Ich empfehle diese McDonald’s Filiale auf keinen Fall!

Bad. Ordered via app, in the children's menu there was a hamburger instead of a cheeseburger, nuggets were planned instead of normal ones and the fries only knew the fryer from hearing it said, some of the fries were raw. So check after receipt

Food is good - of course Mcs is but waiting 15 minutes for 3 burgers is a bit ridiculous

It has often happened that the menus are not complete and you only notice it when you get home. Very annoying.

It took 30 minutes from ordering to eating, I imagine fast food differently. In addition, the free bonus from the app was always forgotten in the last two orders - there is probably a system behind it.

Unfortunately, the fries were once again soggy and lukewarm, as was the cheeseburger. Nuggets were good and hot. The next time I'm hungry, I'll think about whether it's really necessary 🤔

Service is very important here at 11:20 p.m. even though it should be open until 12:00 a.m. The employee inside just grinned stupidly and didn't pay any attention to me even though I stood at the mcdrive for another 15 minutes and waited without success

Ordered a crispy coleslaw burger and took it home. Unfortunately I forgot the coleslaw. Then you can buy a normal burger for less than half as much. That's cheating.

Very pleasant McDonald's. Friendly staff and fast service. This is the cleanest Mc D. I know so far. The cleaning is done so thoroughly that even in the farthest corner everything is spotlessly clean. We like coming here

The best and cleanest McD there is and we have ever seen!!! In addition, excellently prepared food, brought to you by extremely friendly staff. Other stores should come there and the operators will see how it works!!! Even the toilets are PickoBello!! With everyone else you're stuck to the floor and they're covered in dirt!! The Cologne area in particular is a disaster. Here in Kerpen the lady cleans the finest!! Just as it should be!!

As always, milkshake machine broken, typical McDonald's. Now there are no more scrambled eggs or cheese and ham toast🤦🤦🤦

According to the website, this McDonald's is open until 1 a.m. when I got there at 11 p.m. today, the store was unfortunately already closed

I think the Biggi is no longer what it used to be and everything has become far too expensive

Absolute disaster! This wasn't my first time ordering there. Every time something is forgotten and then you don't even get it afterwards. You'll still get hit on stupid. I absolutely cannot recommend this store. It's just spending money and you can't get any food there either.

I was there and the milkshake machine was broken as always and people often asked Dan if they could give him money

Cola tastes like chemicals, shake machine like every MC is broken

What a dirty shop.....ordered via app.....no delivery possible.....drove there myself and then waited forever while the driver drove off twice to deliver....people in the store were so unmotivated & unfriendly (food is thrown around)...in retrospect, something was missing "again" (6 nuggets)...and that at that price...

Thrown together carelessly, unfriendliness and stomach ache after consumption. Everything has also become more expensive

The restaurant was poorly or not heated. The furnishings are spartan and uncomfortable. The music was also annoying. The BigMac I ordered seemed carelessly arranged and shifted in the packaging. The return cart was overcrowded. Somehow I remembered it all better.

Only bad. The service is way too slow. It has nothing to do with fast food anymore.

My grandchildren love it, I don't, after an hour they're hungry again, the service barely speaks German, everything is impersonal!

Today was our first visit to this branch because we happened to be nearby. There were only 3 tables occupied, all the free tables were dirty, the niche with the used trays was a pile of rubbish, nothing fit on it. The staff chatted. Disgusting!!!

For the second time in the drive we forgot to pack products that we had paid for. When we asked over the phone, we were not offered a fair solution.

We spontaneously drove by there on Sunday as the nearest MC and even though it was very busy, our order went out to us quickly. The burger was very well topped, hot and cooked perfectly. Best burger I've ever had. The staff was very friendly and the dirty tables were cleaned quickly. In Düren you are worlds away.

McDonald's in Kerpen bietet eine durchschnittliche Fast-Food-Erfahrung. Die Bestellvorgänge sind effizient, aber die Wartezeiten könnten kürzer sein. Das Ambiente ist schlicht, jedoch könnten Sauberkeit und Atmosphäre verbessert werden. Die Mitarbeiter sind in der Regel freundlich, aber manchmal fehlt es an Aufmerksamkeit. Das Menü bietet die bekannten Klassiker, jedoch könnte die Vielfalt erweitert werden, um mehr Abwechslung zu bieten. Die Qualität der Speisen ist zufriedenstellend, aber es gibt Raum für Verbesserungen. Kostenlose Parkplätze sind vorhanden, was praktisch ist. Insgesamt bietet McDonald's in Kerpen eine solide, wenn auch nicht herausragende, Fast-Food-Erfahrung.

Man kann sehr gut essen,es gibt für jeden Geschmack etwas

Ich habe selten ein so schlechtes Essen bei MCD bekommen. Kalt; falsche Sachen in der Tüte; einiges fehlte. Der Service ist mittlerweile eine Katastrophe. Unfreundlich; überhaupt nicht hilfsbereit Ganz ganz schlecht geworden

Wunderbares Personal und Team. Ich bin zufrieden, ich empfehle es jedem

Der Besuch bei McDonald's hinterließ einen zwiespältigen Eindruck. Während die Pommes ihren gewohnten Knusper hatten, waren die Burger leider kalt. Ich habe zwar neue bekommen, doch leider dauerte dies eine halbe Ewigkeit. Das Ambiente war leider nicht so toll, nicht nur das die Tische im Außenbereich kleben wie die Hände eines Kleinkindes, nein sie sind auch ziemlich unbequem und im Außenbereich wird ständig geraucht (Verstehe ich nicht, hier spielen jede Menge Kinder und trotzdem erlaubt McDonalds das Rauchen. Insgesamt mag es für einen schnellen Snack taugen, aber für einen kulinarischen Genuss gibt es definitiv bessere Optionen. Schade, dass die goldenen Bögen diesmal nicht das erhoffte Glück brachten.

Leider war das Essen nicht ganz warm . Schade sonst ist alles wie woanders.

The food is good but the people are not very smart, my friend got a hamburger without a bread bottom. And another friend asked for a burger without sauce and other stuff and was given a different burger with sauce and all that should be on there.

Fastfood es ist ok macht nur halt nicht lange satt und ist viel zu Teuer

Alleine wäre ich mit dem Automaten überfordert gewesen. Schade

Schade,dass die Produkte nicht den Hochglanzabbildungen entsprechen,die Lust auf das Produkt machen sollen. Die Burger sahen aus als hätte man die Bestandteile einfach in den Karton geworfen .Die Mitarbeiter hatten weder ein freundliches Gesicht,geschweige ein Lächeln.Bock auf Ihren Job hatte wohl niemand.Ambiente kahl,lieblos ,kein Grund zu verweilen.Werde wahrscheinlich erst wieder zum goldenen M essen gehen aus lauter Verzweiflung,wenn alles andere zu hat. Holt mich alles nicht ab.

Typischer Mc Donald's. Wir hatten absolut freundliche Mitarbeiter. Das Restaurant war sauber. Donnerstags mittags normale Wartezeit. Essen warm und lecker. Wir hatten Nuggets, Burger und Fritten. Dazu die neuen Mehrwegbecher.

Mussten lange warten essen kalt.

Mc Donalds halt nichts besonders erwähnenswertes

Man kann es manchmal nicht mehr als,Schnellrestaurant mehr bezeichnen. Mitarbeiter waren leicht überfordert und Sie vergessen meist die Bestellung komplett mit einzupacken. Also Kontrolle ist erforderlich

sehr sauber und nette mitbearbeiter

Immer sehr nettes und aufmerksames Personal

Öfters wird mal was vergessen einzupacken aber im Nachhinein bekommt man sein Essen

Der Drive In ist immer noch ein Trauerspiel. Es dauert alles sehr lange.

Die warte Zeiten sind öfters Mal lang bis man das Essen bekomt

Fiyatlar biraz pahalı olmasa güzel yer. Çocuklar çok seviyor.

Un McDonald’s normale come tutti gli altri , una volta o due al mese si può mangiare cibo del fastfood, a volte si dimenticano di mettere un panino o due però poi rimediano. É ok.

War lecker, McRip richtig heiß. Alles gut heute.

Es kommt immer falsches Essen, was bedeutet, dass das Personal seine Arbeit nicht gut macht, weil ich ein anderes bestelle, sie bringen ein anderes...

Das Personal ist leider immer sehr unfreundlich und es dauert für ein "Fast Food" Restaurant teilweise sehr lange bis man seine Bestellung hat. Das Restaurant hat sehr nachgelassen, leider

10 Minuten an der Kasse gestanden, ohne das sich ein Mitarbeiter dahin bewegen wollte zum kassieren, bin dann durch den drive gefahren und war schneller als meine Begleiter die am Automaten mit Karte bezahlt haben, war noch schön als das Fastfood Restaurant waren, mittlerweile bekommt man in einem richtigen Restaurant schneller sein Essen!

Ich wünschte, ich könnte 0 Sterne vergeben für diesen abgrundtief katastrophalen Service. Heute um 21:56 per Lieferando bestellt und um 23:00 macht der Laden dicht, meine Bestellung - verschollen. Vielen Dank, dass ich zusammen mit euch den Abend so gut ausklingen lassen konnte. A*schlöcher

Wenn ich null Sterne geben könnte werde ich definitiv null geben. Wir haben mit der Familie eine Radtour gemacht (2 Kinder 4Jahre, 2 Jahre mein Mann und ich schwanger) Wir hatten unsere Trinkreserven aufgebraucht und brauchten dringend was zu trinken. Mein Kreislauf lief nicht mehr so rund mir war schwindelig und die Kleinen hatten tierisch Durst. Da wir keine Masken mit hatten sind wir durch den MCDrive gefahren. Man hat uns nichts aber auch gar nichts zu trinken gegeben aus Sicherheitsgründen. Angst das wir wegfahren oder was? Trotz Erwähnung dass mir total schwindelig ist und ich dringend was brauche wir aber nicht reinkommen können da wir keine Masken mit haben haben wir nichts bekommen! Absolute Frechheit und Unmenschlich ! Nie wieder !