Burger King Kerpen in Kerpen

Four of us went to this Burger King, and unfortunately, the visit was anything but satisfactory. Something was made wrong with every single order. Three times, these were minor errors – for example, the sweet and sour sauce we ordered wasn't included, the Whopper was missing ketchup, and the chili cheese fries had jalapeños on them even though we had specifically requested them. The most serious error, however, was with my order: I ordered a plant-based burger, and it actually had meat on it! I got a new one, and they confirmed that it really did have meat on it – how could something like that happen? This is not only annoying, but also absolutely unacceptable. We also had to wait half an hour for our food. The staff were generally very slow. Overall, a very disappointing experience – something like that simply shouldn't happen in a restaurant, especially with mistakes like that.

Made a larger order..... Unfortunately the King Nuggets were missing 😡 so one was without food. Called, they also deliver....... Pustekuchen........ put off 👎🏻👎🏻👎🏻 Bad service. Next time, at some point, I'll unpack and check everything ‼️‼️

The Burger King in Kerpen is characterized by good cleanliness. The staff is professional and the food (Whopper) is worth a visit every time. Thumbs up!

I'm not even giving it a star. This is the second or third time we've been to the Burger King in Kerpen, and each time, something has been forgotten in our order. Once, they forgot our child's ice cream, once they forgot a couple of hamburgers from the menu, or when I ordered something, they always served something completely different. We were there again today, and this will be the last time, because just as many things were forgotten today. Maybe they really need to change employees or do something to stop them from constantly forgetting something. Very bad.

What's that supposed to mean? statement!!!!! The entire table is full of hair 🤢

I ordered two burgers with extra sauce and paid an extra 1.80 euros for them. Unfortunately, I was simply served two normal burgers without the additional sauce I requested. When I pointed out to the employee that my order was incorrect, my concern was ignored and simply dismissed with a “yes, ok”. Such service is disappointing, especially when you pay for extras that are then not delivered

What was that? Worst store ever. I've never eaten so badly for €17. Ordered a burger with extra cheese, onion and lettuce and what did I get... A burger that had already been eaten, that's what it looked like. Just throwing everything together and squeezing it together. A small slice of onion, the second slice of cheese on top of the first and two tiny lettuce leaves. He was also cold. My wife had a burger with bacon, lol. A small corner of raw bacon that wasn't even a quarter of the burger. There were only ice crystals in the milkshake. Complaining didn't help. The answer was... That's standard... We were there at around 7 p.m. with two other guests in the store.

No WiFi, no network. Rolls tasted like they were day old.

Burger was old, cola hot and wasn't easy to get fries at 10:30 (without sauce)

The service was very friendly, unfortunately only 2 stars because we have already received more orders from this branch

Nice service, clean and the order was correct.

Once again there are no drinks. Statement from the employee: There is only water. Fries and nuggets were cold. Quality fluctuates constantly here. Since the friendly lady from Frechen has been running the shop, everything has changed for the better. Keep it up!

Disastrous service. Order canceled after 90 minutes of waiting even though it showed as 'almost there' for 30 minutes. No way to contact, just left in the lurch. If you can't handle orders, don't accept them. Never again!

Burger is cold and chicken wings are raw, the workers are very unfriendly

My onion rings weren't put in the bag for the third time

Well, the usual problem at Burger King today, I forgot the 9er wings. Thank God I always check the contents of the bag. The kicker came when I was home and ordered a double Whopper with 2x extra cheese and in the end there was no cheese on the burger. Great performance 😞

The food itself tastes okay, but when it comes to service, it's not good at all. I ordered at 2:30 p.m. to have lunch with my brother (the website said the food would be there at 3:00-3:15 p.m.). The food arrived at 5:00 p.m. I called there several times but never received a call back. It doesn't work at all!

Small children are working and having animals in their food is disgusting

The food was cold and the staff couldn't speak a bit of German... At some point I ordered there and then the chaos really began. Nothing came of it, it was cold and the employee was annoyed. NOT RECOMMENDED

30 minutes after ordering, state that the food was supposedly delivered, although this is not correct. An hour after the information was given, you called and were told that the food was supposedly on the way. Since that call, the food still hasn't arrived. I'm curious to see whether it will even arrive today. Please never order here via Lieferando! We've been waiting for 2 hours and STILL nothing has arrived, even though it was supposedly delivered.

Simply delicious. And a cool BK

The interior is relatively small. Customers stand in the aisle and wait. Pretty uncomfortable when it gets a little crowded.

Arrive there at 10.50 p.m. (many other guests too) doors locked! Where the opening times are actually stated until 2:00 a.m. Sad but true! Lg

This snack bar is very unkempt. Garbage everywhere, even outside on the terrace, the tables dirty, the clearing cart full, the order display dirty and the entire staff in the cooking area. I don't know why, the place definitely wasn't full. None of the staff felt it necessary to clean and tidy the guest area or communicate with guests. It's a shame, a shame, because Burger King's offer is actually 👍. I don't expect star cuisine, but with this kind of staff, sorry, I'd rather cook myself.

The employees are so bad that they give out the wrong things all the time Or things that you didn't even order, Ayib

I've been awake since 3 a.m. because my bowels woke me up. You can imagine the rest. You won't find hygiene in this branch. The tables were all dirty, the floor was sticky. Unfortunately I only noticed later. The employees were overwhelmed, even though there were just 6 people there. Don't want to know what's going on here when it's rush hour. The preparation took over 15 minutes, for just 2 burgers. The guy was unfriendly, didn't look at you, no hello, no nothing, dressed like he had just come from partying or got off the couch. I haven't been to a Burger King in 6 years because of things like this, starting today the next 12 will be added. A disgrace for the catering industry. I'd rather have a sandwich at home for the next emergency when I'm hungry than ever enter this chain again.

Put cold food in bags and don't pack napkins with the BBQ burger. It's hard to show customers how little they are worth. Thanks for that! Of course you can go back and complain, but I sometimes don't have the nerve for such unnecessary debates. But once is not once. I'll try again this week, maybe it was a mistake...

Never again ! We waited over 20 minutes for our food with 2 children. Then the food came and we started eating. Then realized that the burgers and fries were cold. So we went back and asked for new burgers. The great manager said I could warm up the burger again in the microwave 😂 What's that supposed to mean ? What a dirty shop!! Never again

Food is hot and tasty, place is clean and always busy.

Worst Burger King I've ever been to. The chicken patie was poor and unfortunately I didn't check my order

Not very clean, burgers carelessly topped even though there was really nothing going on. The only positive thing was that it was quick.

Burger King is Burger King. But you should be able to communicate with the staff. And the cleanliness was unfortunately below average. The cart for the dirty trays overflowed. On a Monday evening around 6:00 p.m

I waited over an hour for my food, had to ask several times and in the end something was still missing. I was treated disrespectfully by the employees and told that I should cancel my order if it took too long, which I wanted to do but then it was I ignored people who had ordered long after me got their food much earlier and I only had a very small order and young girls in particular got to it very quickly. Dirt Shed was my last time there

Good day Let's start with the fact that my food was served cold after 55 minutes and my food was deleted from the system in the meantime. I was also treated disrespectfully, racially insulted and other insults. After asking about my food I was told that she might make my order and after asking again I was treated disrespectfully.

Unfortunately I came at peak time and had an order to take away. Then you order for 40€ and after 50! Minutes asks why others are now preferred who have been there for 10 minutes and are approached with the words: “Then cancel.” unbelievable really. End of song received my order after 55 minutes. There were 2 items missing and there were 2 others in there. Last time.

Currently very good quality. Employees are motivated.

Ordered: 2 Double Chilli Cheeseburger Burgers Found at home: one with and one without cheese That can't be it

Very very disorganized, missing burgers in the order

I definitely ordered chili cheese nuggets because I NEVER - EVER - chickrn nuggets order. I'm at the drive-in restaurant and complain about this. Does the courage worker say this is not true!? What can you say about that??? In the end I'm not missing the money - I left the bag there for him - he should be responsible for it and throw it away. The way it is done is a shame...why should I be shy about 4-5-6 euros? Is this good customer service? But please give it away! I'm not leaving here anymore!

Coke zero was just lame. Also got some raw fries.

Fast, tasty and the orders at the car counter have always been complete.

Waited 21 minutes for food yesterday. No lights on outside - everything was pitch black. Unfriendly man at the drive counter who spoke very slurred. What else do you actually put up with as customers?

The selection of burgers, including plant-based ones, are simply better than at McDonald's...the atmosphere is not comfortable...the garbage was piling up in the tray cart

Was there today and had to wait 22 minutes for a menu. It's not fast food for me.

Unfriendly staff, burgers good, rooms very uncomfortable.

Unclean, unfriendly, you don't get what you ordered! All in all not recommended The fat from the fries is old and rancid! I wouldn't be surprised if there are bugs there!

It's just a Burger King. What can you say? But it's nice that almost all burgers now also offer plant-based options and even for a lower price

Order placed at 5:40 p.m. and confirmed delivery time approx. 35 minutes. and no goods have been received by 7.45 p.m. no contact possible, no one answers the phone. If the store is closed because you can't find staff, you should cancel the customer. Cancellation not possible Order was booked for delivery at 6:35 p.m....delivery at 7:53 p.m. not completely missing a drink.🤮

Unclean, the rubbish is piled up on the tray and they definitely have a wasp problem, but the staff don't seem to be bothered.

If you give out the wrong food and complain about it straight away, the people there don't care

Toilets disgusting, card payment machines defective, orders incorrect.

Waited an incredibly long time at the drive-in to get some poorly filled dried-up citizens that tasted incredibly disgusting. I absolutely couldn't eat them and they tasted like they had been lying around for three days. Definitely the worst Bürgerking I've ever been to and the last time I was there.

The food itself is usually okay, but sometimes it can be really bad for the gastrointestinal tract. But the worst thing about this store is the highly antisocial employees. Especially the women at the counter and at the cash register don't work at all. Behave as if they had no education. Not a hello, not a goodbye, not a single word and not a single look. Talk to each other in front of the customer as if you were at the Frankfurt main station. If there is a boss and he values ​​good service, he has to send half the team to basic service and hygiene training or throw them out. If this wasn't the only Burger King in a 20-30 km radius, I would advise everyone to avoid it.

I give two stars because the staff make an effort and the food itself meets expectations. But what really bothers my daughter and me now is that a man keeps showing up at this branch who is obviously not employed by BK, but behaves in such an excessive manner. He storms into the shop, moves the chairs around wildly, puts chairs in the parking lot, rummages around in the tray stand, comments on the guests' orders, etc. and does the whole thing quite briskly, latently aggressively. The man was present on each of the last three visits. So eating there is really no fun.

It's not good at all, I wouldn't recommend it.

Everything would be OK, if only the customer WiFi would work.

Received wrong hamburger and fries are cold. Food took almost half an hour to be ready. The restaurant is also not well maintained at all. Hopefully Burger King Germany will do something about this soon as we are not the only ones with these complaints. While waiting, several people have had to go back with wrong orders.

We waited for our food for an extremely long time and people who came in after us were served first

Ordered food, waited two hours and canceled. If you can't manage to run a delivery service, then you shouldn't do it. Under no circumstances should you come along the NEXT DAY AT NIGHT with a delivery that isn't even correct.

They've all fallen asleep and have been waiting for an hour

I ordered from this branch today via the app and the food was supposed to be delivered. The estimate was 40 minutes. After 90 minutes I called and was told the driver would be coming soon. He came quite soon but he forgot about half of it. They said it would be delivered later, but after 4 hours nothing happened and no one came to deliver the missing food. Absolutely cheeky.

Ordered food at 7:59 p.m. Delivery should arrive in 50 minutes. Almost 2 hours have now passed and apart from an unfriendly lady on the phone who simply hung up on us, there was no information about our order. ONCE and NEVER again!!!!!! When the food arrived after 2 hours, it was cold and partly wrong! The food was definitely not freshly made!!!! I will demand my money back!!!!!!!

Food was good, unfortunately not a single table was clean

Today, July 23rd, 2024, 6:00 p.m. we were at the Burger King in Kerpen Sindorferstr. Ordered the Whopper 4x with drinks and fries and onion rings. Then you go out and saw 2x hamburgers and 2x Whoppers. Then the employee gave the bag to those who ordered it and then didn't take it, understandable if we rummage around first and then the employee did the same. The hard part was when I saw he gave us the fries from the old bag that the others were supposed to get. Then my 2 Whoppers were supposed to be without onions, then I had an onion flavor and just scraped the onions down and gave them to us. For the money!! What kind of conditions are these!!!! McDonald's is really better.

Were there for Whopper Tuesday and ordered from the device in the store. 2x2 Whopper in the menu with fries/onion rings and drink. My companion can't handle onions, so we always order without them. As soon as we were seated our number was called, the 4 other orders that came before us had to wait. Then the bag is there and no drinks, the boy is given the receipt and told that there are still drinks missing. On the way to the car, my companion said there were only 2 Whoppers and 2 hamburgers, so we returned and told the employee that that wasn't right. Answer: Oh then that was the wrong order. Look and say the number of the number it would have been. The customer tells him directly: That was outside, I won't take it. The employee looks at you angrily and goes to the back. Barely 5 minutes later he comes back from behind and has our order, this time directly on site, checking everything correctly from the outside, including the special requests. At home we bit into the Whopper with relish and my friend said they just took the onions down, I taste it, the fries were also cold and mushy and some of the onion rings were even rock hard. I'm totally horrified, that's not okay with me. So I actually can't believe that they have adapted the old products, McDonald's is better!

This is by far the cleanest and best Burger King I have ever visited so far. It's definitely worth a visit and I came from Essen especially for it. Of all the branches I have seen, this branch has by far the friendliest and most helpful staff. In terms of taste, I would describe both burgers as very good. The similarity is very close to the American branches.

Shop dirty. No table was clean. Ordering takes a very long time.

There was a rat that had been run over in the parking lot and that fit the atmosphere inside perfectly. The entire restaurant stank, there was no soap in the toilet and there was garbage everywhere in the restaurant. The quality of the food was also not fresh.

We had dinner there on Wednesday afternoon. There was very little going on. 6 persons. We still had to wait a good 25 minutes for the food. There were 3 cars in the drive in at the same time. There were 4-5 people present. The burgers tasted bland and were less than lukewarm. I didn't return it because I didn't want it to be thrown away. Incidentally, a customer had the same problem. Tables were still occupied with food leftovers from the previous person and the outside was really dirty. That was it for Burgerking in Kerpen

We were in the branch on May 31st and ordered at the terminal and paid with an EC card. Half an hour later we were told that it would take longer, that the grill was broken (which was a joke after half an hour). We waited another 10 minutes until the order had to be canceled completely because we were given the food we ordered couldn't prepare. Until then we still had some understanding. You could definitely have let us know earlier, but that's fine. The money could not be paid out to us, so I had to fill out a form to refund the EC payment. The employee guaranteed me that money would be refunded within two business days. FALSE REPORT!!! Instead, I've been chasing my money for two weeks. I spoke to three very unfriendly ladies who found it difficult to communicate because they didn't speak German very well. You are insulted on the phone and then asked to prove with a bank statement that money was actually debited from the account. I will now turn the whole matter over to my lawyer. I have never experienced such insolence.

Yes, it was very clean there too. The only thing that surprised me was that the hygiene signs in the toilets were already checked by 5 p.m. Even though it was only 1:30 p.m. 🫣

We were there in the afternoon. It was also our first time there as we were in the area. The Burger King was clean. The staff was friendly and attentive. The food for four people was ready in a timely manner and was at a good temperature. The outdoor area is fenced so that children cannot run away. Unfortunately there is little play equipment for children, apart from three indoor play boards. The toilets were clean during our visit.

Quite fine, quick service, good advice

The staff was very inattentive. I waited at the checkout from around 6:13 p.m. to 6:57 p.m. until a staff member became attentive. And at the same time, this branch is very untidy. The staff is unfriendly.

Delicious burgers and better fries than at Mäckes 😃

You always get a missing order, sometimes 1-2 burgers, sometimes fries are missing (which are often simply “mushy”). You always have to check whether everything you ordered is there before you leave the store. A little more concentration wouldn't be a bad thing from the employees.

Everything is great in this BK.

I waited 30 minutes for my order, then the burger was already cold and unfortunately the other burger was the wrong one. My friends had most of their orders missing and were significantly understaffed for a normal weekday (Wednesday), there was one person in the kitchen who prepared half of the orders incorrectly, unfortunately hygiene is also overrated there, it was very dirty and there was no tidying up either... In the case of 3/4 orders before me, incorrect orders were also issued where things were completely missing. I can only recommend everyone to avoid these branches and definitely recommend that the branch manager solve these problems.

Went into the drive at 10:20/10:25 p.m., just a moment please. I think it was ordered at 10:58 p.m. 23:17 Order received. Couldn't get out to the front or back. The gentleman standing behind me in the drive was allowed to place his order at 11:15 p.m., almost 20 minutes after me and he had waited just as long.

Longer waiting times, otherwise everything is ok

Burger King like many others, but... Very clean and the staff exceptionally friendly.

Cold burgers and fries... What a juice shop!!! Not recommendable. Worst Burger King I've ever been to!

Tables sticky dirty, extremely long waiting times and 6 mistakes in four orders.. I won't do that again...

I would prefer to give 0 stars. I ordered and paid at the terminal and the receipt didn't come out. I let the staff know and he said if I didn't tell him the number he couldn't print me a new receipt. I told him the number that was on my display when I paid and then nothing happened. At some point my number was prepared and put out and then I just took the food and left. The fries were cold, as were the Whopper and the other 3 burgers I ordered. The mayo was also missing and the cola didn't taste good either. Absolutely the worst Burger King place to eat.

I love Burger King, Unfortunately, the employees at this Burger King (as long as we live in Kerpen... Since 2011) are so slow.. It's called fast food... But it takes a long time here, regardless of whether it's a drive-in or inside.. Sometimes it takes a long time

By far the worst Burger King I've ever been to. The staff is super inattentive, when you're standing at the checkout four employees walk past you and ignore you. The restaurant itself was extremely dirty, there was a lot of rubbish lying around and everything was sticky or greasy. The toilets were available but completely dirty (men's toilet), but on the hygiene plan everything had supposedly been checked 4 minutes beforehand and found to be ok. We also had to wait over 30 minutes for the food, during which time I could almost cook something myself or order a pizza... all in all, really not recommended.

You wait 20 minutes for your food at 11:30 p.m., then it's cold and there are trays all over the tables, really bad Burger King

Unfortunately, the order signs were not available in Dutch. For some people the food was fast, for others it was slow (for me personally it was quite fast), I even heard someone say "where is my order!". The staff stood 5 of them looking at the order board, but no one moved. You can forget about ordering at the table. Unlimited drinks are also not available (which is usually the case). The food was generally good, although small portions of fries. Toilet was clean.

The food was ok, but again what I ordered wasn't fulfilled. I didn't want bacon for more whiskey sauce. Of course it wasn't implemented. The shop was empty. That too. Then the operation is incredibly inappropriate. No hello, no goodbye, not a single sound. Apparently this is unusual. We will then go back to the competition

Unfriendly saleswoman had to wait a really long time even though there was nothing going on. A fly was in my burger.

I was actually always a fan of the Burger King restaurant in Kerpen, but unfortunately over time it has gotten worse and worse. The service is slow, the prices are high and sometimes you don't get what you actually ordered. I often have to wait around 20 minutes...it's no longer about fast food. Just today my order was completely ignored. Three people were served who ordered after me and in the meantime my finished burgers were getting cold in the counter. Definitely no longer recommended. Better go to McDonald's in Sindorf or Langenich. 👎

The slowest drive-in in Germany. Everything takes forever and you have to tell everything five times

Unfortunately we had to wait a very long time. Difficult with hungry children. When we got the food, the fries were cold and the burger bun was dry, as if it had been in the bag for a long time and ended up straight on the plate. We were very disappointed 🤷‍♀️

Unfortunately, it feels like five out of ten orders are wrong. Several extras are missing or explicit orders such as: B. no onions due to allergies are ignored.

So... Since I'm currently waiting 41 minutes for my crispy chicken and medium fries, I thought I'd use the time to write a review... This is the SLOWEST BURGER KING I've ever experienced... Before I've already had guests complain that they waited over 50 minutes for their burger... Let's see how long the whole thing lasts... The employees seem completely overwhelmed, the entire display is full of burgers that won't leave them. Meanwhile, 3 employees are already discussing the orders... I know better things to do with my time Update: after asking and waiting 58 minutes, I got my burger and fries

Slow service Fast food means something different... and the place is dirty

I was there on March 7th, 2024 and the employees were extremely friendly and personable. They deserve a raise!!!!

Sunday evening after 10 pm I waited 15 minutes in the drive-thru with only one other customer in front of me. That's too long for a "fast food" restaurant. At least the employee was very nice and polite! Quality corresponds to the BK standard.

2 burgers take away and one completely without ingredients. Not declared which is vegetarian and which is not. Unfortunately, such faux pas happen again and again. But at least you won't get stomach cramps like you did with the first Franciser ;-) 😉

Is and remains a fast food restaurant