McDonald's in Berlin

Underground. The staff is so unmotivated that everything is lost when you order. But at the latest when eating the already cold burgers, where the bun and cheese have already become hard. Then it's better to walk a few meters further.

Machine very clean and well maintained

Lots of trash and tablets not cleared away. Different music overlaps, from the kitchen and the dining room. When orders were placed at the checkout, small menus ordered were simply made into large ones and billed for. At least they reluctantly offer to refund the difference.

The branch is actually open until 11:30 p.m.... from 11:10 p.m. (or earlier) employees stand at the door and keep it closed. After I gestured that there were still 20 minutes left, I was told non-verbally that there were guests in there (I counted 5 people). I think the employees there need to understand how opening hours work. 0 stars because of denied service!

Unfriendly staff, slow order processing, no option for contactless ordering and payment.

I was there yesterday at lunchtime. The team was very friendly and the lady at the counter even offered to bring the food to the seat. “The M” and the fries were excellent. The branch is also very clean. Overall: great!!!

Food was cold and the toilet was a mess at its best

Unfortunately, ordering via the app is not possible and no toilets are available.

A mc do not very strict on hygiene standards we have to go get our tray and with great difficulty spoke in English with the seller

No self service order machine. After waiting a long queue and finally made it to the counter, the staff told was this line was closed and I had to queue again at the other counter

Waiting too long for people to go to work in the morning!

Forgot my order and then after waiting for 30 minutes, they messed my order up, got chicken nuggets instead of vegan nuggets. Forgot the mayonnaise and ketchup and instead we got sour cream. As a compensation we only got an upgrade from small fries to medium fries. The food was alright but wasn't even close to the best McDonald's I have been in. The service as said previously was mediocre. The atmosphere was also pretty tense since a lot of people had their order forgotten.

The drinks were not even real drinks, they were more like water with salmonella. Pieces of weird substances floating around, glad we didn’t get food poisoning!

Unacceptable shop. 1. The preparers worked on the food with their bare hands, without gloves. 2. The order clerk was putting his fingers into the glasses and into the bag of fries. 3. He had no goa to wc customers.

It's very stuffy and dirty inside.

Very bad service, the food tastes very strange and expired, the machines are very dirty.

Absolute disaster, no system in place. Waited an hour for our number.

Worst branch. Redeemed the voucher and ordered the smart menu. Smart menu came quickly, we waited 25 minutes for the 2 McDouble Chili Cheese and got burnt bread! 2 times, for both burgers. It was so inedible, if I had known I was waiting for this burnt something, I would have just left. The worst thing about it: It was our wedding day, we just wanted to take a quick boat ride to McDonalds. Next time I'd rather go with KFC or Burger King. @Oliver Mix, you have too many branches and this one is particularly bad.

I just ordered 3 cheeseburgers without gruke. Waiting time of 12 minutes and they were burnt, then I went back and made new ones. However, while I was waiting, they added my burnt cheeseburger to the other burgers. When I bit into the new burgers the combination was wrong and my onions were under the meat. Think carefully about checking everything carefully next time to make sure everything is correct. But I don't go to the branch anymore. Would like to give 0 stars

Overpriced, hostile environment and grim atmosphere. This McDonald’s ruined my day Staff seemed to loathe anyone who dared step foot in their establishment and stared at me in seeming disgust when I asked where the straws could be. No toilets no napkins slow service ugly staff.

Unfortunately the worst McDonald's I've ever been to. Waited almost 30 minutes for a menu. The strawberry shake tasted sour and fermented and the crispy chicken was moldy under the breading. The only plus point was that I got my money back.

A very small branch, the employees seem to be slightly overwhelmed. Ordering and the finished order take a really long time. The branch is also getting old.

Lloyd is a boss. Happy he helped me

Terrible service, they are all stupid who don't know how to work, so as not to return

Dirty place, no terminals to order and this McDonald's did not have a very varied choice

Worst service. Unprofessional behaviour all staff was busy in cleaning nobody is noticing somebody is waiting for his order and unhygienic ( i was there the person moping the floor and he didnt wash his hand and started to prepare order no hand gloves was used)

Ordering took forever, manager seemed overwhelmed, some of the food was already cold

A disaster. Really rude staff. The ice cream was COMPLETELY melted it was literally milk, and I asked for m&ms but got some kind of smarties. When I went to point it out they told me in a very condescending way that it was the same thing.

The worst branch I have ever visited!!! Employees veryrrrrrr slowly thought they were boycotting work. After waiting for 15 minutes it was finally our turn and we found out that there was no milkshake available at all! As I said, very bad branch, I wouldn't even come here for free

Unfriendly staff, bad service. I don't feel coming back here. Bad vibe.

Terrible soda. Without gas and no flavor. This place should be closed by McDonalds.

I ordered: McChicken menu with large fries and Vio water medium I got: A cheeseburger and a lot of still water

25 minute wait = fast food??????? Make it make sense

Food is ok but the fact that you can't collect points there is a mess.

Horrible experience. Rude staff. Order was wrong. A customer was complaining about her order because it was also wrong and the staff just said “finish it.” I don’t recommend AT ALL. The food was disgusting. The happy meal bag was broken. Don’t go there;))

no toilet no power outlets no power outlets no space almost none, rowdy behavior, if you are used to regular big McDonald's don't go to court)

No service, no attitude 🤷‍♂️ food 🍟 I bet the whole kitchen is out of date, but it's poppy seed, so it's delicious 😋

A very tasteless hamburger with an inexplicable taste and the cola is heavily diluted with water

The employees work very slowly and speak very quietly. It was tables are not clean and there is food everywhere on the floor. The food was not packaged properly, there were fries scattered throughout the bag. Some of my colleagues were also missing something like Cola or nuggets.

Very rude and everything disgusting and dirty. Workers are extremely rude and don’t accept payment with points from mcdonalds app!!!! First McDonalds where i hear this!!!! SCAM!!!!

My son, his girlfriend and I were eating there after a very nice evening at the Waldbühne Berlin. I accidentally said when ordering a drink that it was a soda that was at night 😂 but the seller took it with humor and told me about his experience When he came to Germany during the GDR era it was very interesting. Thank you for that ☺️

Even though I was the only one it was so slow that I had time to write this review. Also everyone inside the kitchen looked very dirty and not hygienic.

I was there this morning around 10:40 a.m. I ordered pancakes 12, very friendly staff and very nice man who served me, thank you very much, always tastes great, see you soon

So the seats are dirty and there is no staff to clean the seats and tables, food came very quickly and what I thought was a shame is that you can't collect points here, that's a 3/5 star because as I said, no staff who cleans the places and tables because the places, especially the green places, are dirty.

This particular McDonald’s is extremely inefficient your fries are almost always cold and old and soggy and the cheese on your burger is hardened and also cold. Sometimes they don’t use the cash register and you don’t receive a receipt, eating at this particular McDonald’s is not worth the calories because it is the same food but presented in a disappointing way. Also you’ll wait forever and it’s NOT worth the wait

It does not have bathroom and it's the only Mc Donald's I've been to where there is no refill for soda... Worst experience in a McDonald's.

Not toilets and not soda refill

I would prefer to give zero stars. I think it's crazy that you pay over €10 for three medium drinks! Not recommended, but the main thing is free WiFi.

They are understaffed as hell. Long waiting times with poor quality food, even my coke tasted funny

Worst experience of my entire life and all my previous reincarnations. Sadly I can't use the proper words to describe how awful the staff is. Grumpy, rude, don't speak English and much more awful stuff.

A typical McDonald's. The special thing is that you can only order food directly at the counter. GREAT. THAT'S HOW IT SHOULD BE! Clean, fast delivery to the table, inventory in order. Food was standard. Staff nice. Small and good.

Worst McDonalds ever!!!!!! How can you call yourself a restaurant if you don't even offer a toilet. And then you don't accept the vouchers from the train station toilet, which of course you have to pay extra for... how can that even be legal? As a restaurant, don’t you have to offer a toilet?!??

Very mean and unfriendly man behind the cash register who did not listen to our order. Asked for 2 mayo and got 1 ketchup, no sauce on macflurry and hair in the food🤮🤮🤮 dramatic service and no digital plates to order from. Definitely not recommended, I'm traumatized

The first MAC in the world where there is no toilet!

It's very disgusting when the McDonald's employee reaches into the fries tray with her bare hands and helps herself to the fries that are lying there, and then gets a few more. If you're hungry you can put some in the cardboard and help yourself. Adding old cheeseburgers that have been lying around for 2 hours is disgusting

Wrong sandwich, I go to point it out and they open the sandwich they gave me, adding two slices of bacon and giving it back to me. Wrong again, because in addition to the bacon, other ingredients were also missing, but I gave up on pointing it out. While I was eating I saw that they placed the full rubbish bags, which until a moment before had been on the floor, on the counter of the cashier and where the sandwiches are served. No toilet. THE

The usual atmosphere is like in McDonald's.

As always, when you want a quick bite, go to Mak. A small area, not very cozy, but fast and tasty.

The service from Berlin is totally a disaster!! and it's a bit expensive for a fast food, to be honest. :)

I went with my family for a quick lunch, I already had in mind to get a salad given my Celiac disease and unfortunately I had to wait longer than necessary due to the wrong order. After asking several times if the chicken was grilled, it arrived fried. So they understand English very little. The manager was very kind because she came to us immediately to sort out the situation and we found a compromise. This McDonald's doesn't have a bathroom because there is another McDonald's inside the station which is right next door. Cleaning ok.

Food is really bad, plus dirty place and tables

There is no toilet, the room is very small

I said the food 4 times and still said it wrong, well McDonald's, the main thing is that it's cheap and bad...

Looked out the window and saw junkies straight away.

Were there around midnight. Hardly any German-speaking staff (which is basically not a bad thing). If you don't speak English you would be lost. Aslant!

Great staff, super fast service! We didn’t even wait 5 minutes.

Yesterday 29/02/2024 evening around 21:00 I went to this mc to buy some food. It was a woman working there and I promise you guys I never met most rude person . I understand that it’s probably not your dream job but darling we need to eat burgers not your attitude.

They take a long time to process the order, they work slowly, there is constant confusion, terrible staff

went on feb 11th 2024 not in a busy time staffs are not friendly, we waited 5 mints with the plates after eating and no toilets, very poor management

Really bad service, and greasy (more than normal) food. They were really unprofessional, forgot my order and then just stood there

It's like being at the train station. After ordering, you wait with others and everyone is annoyed. The waitress (man) is nice and friendly, although you can tell he's stressed. Coupons were accepted.

Unfortunately there is no toilet if the food isn't good 😢

Yesterday I was in this McDonald's branch with my two children. My kids got the kids menu and I had nuggets and fries. Afterwards my little daughter complained about a stomach ache, about 4 hours later she had diarrhea and around 2 a.m. she got a fever. Since this morning my other daughter has also had stomach cramps and diarrhea, and now at 9 p.m. I have too. I am 100% sure that we got the gastrointestinal virus due to food poisoning from eating at McDonald's. I advise everyone against this branch. This cannot be done hygienically there.

Everyone eats slowly, eating cold is not a good recommendation

Very bad. The people at the checkout do not speak German or English. Cold food. You don't have to go here ((

Dear McDonald's, you have a wonderful guy working at the checkout who manages to do everything! Can’t I tip? I give all these 5 stars just for his sake

It deserves zero stars. I've never been to such a bad McDonald's. I would never spend money here again. The food was so bad and the service didn't even speak German and spoke in English. We live in Germany!!!! That's just bold. Mc Donalds advertises coupons in the app and can then only scan one per order and if you want to place a second order, then one coupon suddenly no longer works. I've never experienced anything like that and the cola is getting worse and worse and everything is becoming more expensive. I'm really afraid that I've caught something here!!!!!

Every now and then I have an appetite for a small "burger menu" i.e. burger, cola and fries. Unfortunately the fries are EVERY TIME VERY BAD - even today again they are very light, not crusty but sticky and hardly or not at all salted. When I asked, I was told: "that "Aren't we allowed to be crispy - banned by the food authorities - because of health" huh? Then McD shouldn't be able to offer the burgers and the cola either!!! So I hope that I'll be resistant to this in the future unhealthy fr...

“Fast Food” people you need more staff here!!! 30-40 min waiting time!

Food is as always but the place is very messy and not so friendly. Choose another one.

teuer geworden....Essen war kalt

McDonald's, a global fast-food giant, is known for its widespread accessibility and iconic menu items. The consistency in taste and quality across locations is commendable, providing a familiar experience for customers worldwide. The efficiency of service and speed of transactions contribute to the brand's convenience factor. However, to enhance the overall customer experience, McDonald's might consider increasing options for healthier menu choices and providing clearer nutritional information. Additionally, improvements in sustainability practices, such as reducing single-use plastics, could align with the growing environmental consciousness. The incorporation of modern technology for order customization and streamlined payment processes has been a positive step. Expanding on these digital initiatives and ensuring their seamless integration across all outlets could further elevate customer satisfaction. Despite occasional concerns about the nutritional value of fast food, McDonald's continues to be a popular choice for its affordability and widespread appeal. The brand's efforts in adapting to changing consumer preferences and embracing digital innovation are noteworthy, contributing to its continued success in the competitive fast-food market.

Da sich die Angestellten lieber unterhalten haben anstatt einen Burger innerhalb von 7!Minuten zuzubereiten, mußte ich zwecks Bahnverbindung das ohne Burger verlassen

Expérience désastreuse. Accueil qui laisse à désirer, le monsieur qui a prit notre commande était irrespectueux et désagréable, semblait saoulé de nous accueillir. De plus, une hygiène catastrophique : des cartons Amazon en cuisine, le caissier touche à la fois nos frites et l’argent liquide sans lavage de mains, l’équipe ne porte aucunes protections sanitaires, des tables grasses et pleine de nourriture. Aucuns choix menu, seulement des frites en accompagnement. Très mauvaise première expérience pour des touristes.

Ok!Ich Spiele zur Zeit Monopoly MC Donalds hab hier 7 aus dem "Müll" geholt!!!!

A disgusting place! With terrible food. Don't go there!

Restaurant trop petit, pas de toilette. Personnel pas aimable du tout.

Hallo, also ich finde der Cheeseburger war nicht verbrennt verbrannt deswegen ist sehr schlecht aber so war alles sehr sehr gut. Ich finde es war sehr wir haben unser Essen 4:30 Uhr Minuten gekriegt. Sehr gut. Außerdem haben wir gesehen wie ein Einhorn gegen ein Dinosaurier gekämpft hat der das Einhorn gewonnen also sind wir sehr happy wieder nach Hause gegangen.

This McDonald's is pretty good - the food and drinks here are as expected. It is usually pretty busy and it is also quite dingy and dark, but it is clearly for take-out orders as it is located in a U-bahn station.

worst customer service, don’t even get me started on this one…

Einer der echt miesen McDonald's-Läden. Nicht mal ne Toilette und sperriger Service. Da gibt's ordentlich Reserven.

Comodo alla strada nulla di più

Codes einlösen funktioniert nicht, schlechter Service

Ich bin kein häufiger Gast in solchen Fastfood-Restaurants. Doch es kommt vor, wenn es schnell gehen soll und man eine gleichbleibende Qualität erwarten kann. Doch man kann auch eines besseren belehrt werden. Als ich einen Big Mac bestellte bekam ich wohl einen nach neuer verschlimmbesserter Rezeptur. Die angekündigte goldbraune Fleischscheibe sah schon von außen wie eine schwarze verkohlte Zwischenlage aus und schmeckte auch genau wie sie aussah, trocken und verbrannt. An dem Gesamteindruck konnten auch die spärlichen Salatbeilagen, winzige Gurkenscheiben und überwürzte Sauce nicht mehr helfen. Alles in allem ist dieses Stück Fastfood eine Enttäuschung gewesen, die ich nicht aufessen konnte. Es blieb ein nachhaltiger Eindruck, der mich davon abhalten wird, eine gleichbleibend gewohnte Qualität dieser Systemgastronomie zu erwarten.

0 STERNE!!!!!! Kommen hier rein kurze Schlange… Stelle mich an und warte und warte ganze 25min!!!! Bekomme das Essen und auf den Getränken nicht mal mehr ein Deckel auch nicht nach Anfrage bekommen. Cheeseburger viel zu salzig und Pommes nicht mehr frisch. Weder Handschuhe noch Haarbedeckung wurde getragen. Einfach ekelhaft, nie wieder.

Németországban nem tudok németül rendelni! Tiszta szégyen, hogy az alkalmazott nem beszéli még az alapokat se a német nyelvet! Ich kann in Deutschland nicht auf Deutsch bestellen! Schade, dass der Mitarbeiter nicht einmal die Grundkenntnisse der deutschen Sprache beherrscht! Die Pommes waren nicht mehr frisch

Der Älteste McDonald's den ich je gesehen habe hier muss man noch an der Kasse bestellen was schwierig wird wenn nicht mal alle Mitarbeiter die Deutsche Sprache beherrschen

Talmente arretrato che non ha neanche i display per ordinare i tuoi panini e menu, ma devi ordinare alla cassa, dopo aver cercato di interpretare il menu scritto in alto. Molto difficile, soprattutto per chi non parla il tedesco. Il personale alla cassa è completamente scortese e maleducato, risponde aggressivamente e mettendoti fretta, rendendo la tua esperienza un incubo. Per non parlare del fatto che l’uomo alla cassa tocca carte, soldi, scontrini e poi con le stesse mani fa le patatine fritte e prende i panini. Completamente sporco e inadeguato, da non frequentare mai più!

Keine Coupons, reudiges essen, Bauchschmerzen, magendarmentzündung, unhygienisch, hetzt das Gesundheitsamt auf Sie!!!!!!!!

Leckeres,frisches Fast-food🍔🍟😉,aber ich hatte eine Bedienung🧑🏾,die absolut nicht klar kam mit allem🙄,aber letztendlich habe ich dann doch meine Gutscheine🎫🎟️eingelöst bekommen😁😉!