McDonald's in Berlin

Well, in general, the service is slow because there are a lot of customers, but in general everything is fine, I’m happy with the trip

While I was waiting for my order in the drive-thru, I saw an employee eating fries from a customer's order and then handing the order over to the pickup counter. He also didn't wear any gloves. The employee had black, wavy hair that was slicked back.

Terrible!! Rarely have I seen such a bad McD branch. I'll never stop here again!!! I apologize for trying in all seriousness to buy food there. FORGIVENESS!!! Will never happen again!!!!! 10000% no recommendation for this miserable restaurant!!!!!!!

Would be redone. It turned out well. Looks cleaner than before.

How can you, as a store manager, yell at your colleagues/employees like that in front of waiting customers?! Bad management... I wouldn't "be able" to work under them

A lot of wider people, and the cookie dough wasn't dough but a normal cookie 🍪💅🏻

Loses immensely. Got my coffee from the machine for the second time in a row. What is the portafilter machine there for? I enjoyed drinking my coffee here.

Easiest order: Nuggets with a drink took half an hour! I find that impossible

The order was processed correctly and quickly at the drive-in counter. Everything was still warm, tasty and complete in the packaging. Really recommended for when you're hungry every now and then.

It became very nice after the renovation

I was there again after a long time and it was really the last time. Otherwise the staff was always overwhelmed and/or annoyed. This time I wanted to redeem a coupon… yeah, what can I say?! Half of it wasn't there, the drink selection was water or apple spritzer. Either half of it is missing when the orders are packed because it is simply forgotten or ignored, and when you go to the staff they get annoyed again. Or it's not there at home. Too bad.

The store was clean, but the self-ordering machines didn't work and the clerk at the checkout was very incompetent, she typed incorrectly at least 5 times, I had to correct her several times. The real problem is she is blaming the customers! Incredible.

....it's open again. (During the renovation this was not communicated with maps...) now then.....

I had a disgusting experience here yesterday. We ordered ice cream and a vanilla milkshake at the drive-thru. When I tried a good sip of the shake I felt completely different. This tasted very bad and like alcohol. After removing the lid, a red, thin liquid was visible at the top. After we drove back, the employee at the counter couldn't answer me what ended up in this milkshake. She downplays it and claims there may have been chocolate in it beforehand. Never again.

Chicken nuggets were not fried properly, just like the patty from McCicken Classic, and the bread was so soggy as if it had fallen into water. The Big Mac had more sauce on it than Big Mac. Cola tasted like soap and water. The best part of the visit was the journey there because we didn't have any stomach aches...Never again!!! Unless I need a reason for a sick note. 😡😡😡👎🏼

Always check when ordering take away! Out of 5 orders, 4 were missing something.

This is the worst service ever, there is no friendly face on site, 90 percent of the workers are Indians who don't speak German and speak poor English. Ordered today after 2 hours the order arrived cold and inedible and half of it was forgotten Extra request like without cucumbers ignored. This really should be closed Such a mega corporation that doesn't get anything done. The main thing is to make money impudence. 1 star just because I have to

Always disappointed compared to other MC's nearby 😑, on the drive... Burger cold, thrown together, carelessly not even lying on top of each other in the box, a slice of tomato and two lettuce leaves adorn the TS box, really a cheek. Large fries are not even 2/3 full. Mc Flurry Sauce is half like the other MC in Spandau. If asked... it would be the same everywhere... that's simply not true, here all the ingredients are saved, the drive customer is unlikely to come back... bad... last time

10 non-German speaking employees in the kitchen, no one pays attention to you for 10 minutes. Long. No soap in the men's toilet! Employees in the back of the kitchen often touch their faces! Never again ! EDIT: 2 years later....raw fries otherwise ok

A disaster after renovation. Long wait for food. Spilled drinks on tables and floor. Employees cannot cope with orders. Too bad

I ordered a burger without tomatoes (allergy) and I got one with tomato! Instead of getting a new one, the tomato was just taken down and the evening was over because the remains of the tomato had caused an allergic reaction! Tried to contact the restaurant, no response!

There's just always something missing. More than one menu is just too complicated :/

I received wrong order, when i open at home it was cheeseburger but i ordered double chicken burger

Really lame shop. Took 15 minutes for DriveIn

Newly made. Looks good. Food came quickly and was ok.

The restaurant has recently been renovated. Eat as usual. Recommended.

So far one of the quietest and cleanest McDonald's stores I have visited in Berlin. Usually not very busy because it's close to the motorway, but that's why I like to go there

Extrem lange Wartezeiten am Drive in

Rarely waited so long for a simple coffee. Original 23min from order to product. The branch was obviously very empty. At the same time, there was a single order in the queue. Bottomless and unfortunately very unfriendly staff. :(

After the renovation everything looks very good. I just can't get enough of it. The Bik MC was in control for too long and was muddy. The Nagges were not drained well and were totally greasy. My Fanta must have been restricted with ice before, which made everything taste more like water than Fanta. For €10, I get more at a snack bar and it tastes better. It's a shame if you don't train your employees properly.

30m waiting time at the drive-through, nothing goes forward and nothing goes backwards.

Classic Mecces. Fast food snack. The waiting time here was disgustingly long, and the order numbers are pushed away from the monitor WAY before completion, so that they remain numberless in the app as picked up, pushed away. Furthermore, this was the limpest cheeseburger in years. One star just because of Mecces average.

Gut. Hebt sich nicht von den anderen Restaurants der Kette ab.

Just bad. There is ALWAYS something missing. If I don't want certain ingredients, everything is neatly recorded and skillfully ignored. Here I'm just waiting for the first death of an allergy sufferer...

Ordered again today and had it delivered and of course I was annoyed again, I wonder how this branch can survive with such service. We waited 2 hours for delivery and the cola was missing again and you paid for a reusable cup and didn't receive one. And every time it happened that something was missing. It will definitely be the last time we order there.

Evening 6:40 p.m. - 7:10 p.m. Waited 30 minutes at the drive counter - that's ridiculous :-)

We ordered and everything arrived except our Happy Meal, the delivery person said the Happy Meal was missing then we said ok and thought he would go downstairs and get it but he just left without saying if it would be brought later or anything

Personalization of the order was not taken into account, and when asked, the answer was sloppy. This branch was visited for the last time today. Been there several times with several colleagues, but today was the last time. Don't let me be treated like that as a paying guest

Unfortunately, and I think that's a real shame, it's not worth eating. Mc chicken was simply warmed up.

Unfortunately, my experience was not great. The staff seemed too focused on the drive-thru and completely ignored the dine-in customers. I waited for a long time, but no one came to take my order. This branch needs to balance its attention between all types of customers.

Class! Nice 20 nuggets not wrapped Be sure to check and not let the stress of the employees unsettle you

You order a burger without sauce but get a burger with sauce and with the Big Tasty Bacon the bacon is also forgotten so you only have a Big Tasty

Neat and clean.Friendly service

After the renovation it was a complete disaster. Ordered food at the terminal at 9:52 a.m., there were no other orders in the restaurant before us. Received part of the order at 10:10, by now the coffee that was first prepared was only lukewarm. At 10:25 the last part of the meal was still not ready. Not a word of apology, let alone a hot coffee or an extra goodie. Really disappointing

Waited 45 minutes today, total chaos in the store. Doesn't work at all after the renovation. Finally, at home, we discovered what was missing. 7 euros for the bin. Bins are simply booked through to ensure predetermined times for the tour. Stay away from the store.

After the renovation, the ice-cold charm of a train station hall awaits you. The patties at Bic Mac are so close that you can see through them when you hold them up to the light. And the bread-heavy thing is supposed to be the signature burger. Sorry, I'm out now...

Food came 2 1/2 hours later And it's completely cold Thanks for nothing ✌🏼

I ordered something today and I'm missing 2 things.20 McPlant® nuggets, , hamburgers I've been calling them all the time, but they don't even bother to answer the phone. The complaint is already out. Let's see if anyone even answers . I can write down a few details here and maybe someone will be so kind and get in touch with me. Restaurant number. 51 Order B T 7 A 5 S#BT7A5S So and because I had to take care of it here, the citizens are of course cold, great.

What was that... there are over 6 people in there, everything is empty and we wait at mc drive for over 10 minutes and mc ripp is half raw.

Two errors in one order. Chicken nuggets instead of spicy chicken. And then the Mc Rib without sauce. When I complained, the sauce was poured over the now cold McRip. Despite the renovation, still incompetent staff.

I was there this evening, marked as open on Google Maps, but closed due to construction work.

This facility is closed due to construction work

Unfortunately only staff who don't speak German or at least very poorly.

Unfortunately, the service staff only speak broken German and don't understand you properly, which leads to incorrect orders. Eating typical fast food, nothing special.

Nothing was open at night, I had to eat something here before I collapsed... 15 minutes of waiting for 4 burgers!!! I was standing in various places and the cars behind me were honking at regular intervals.

Often quite full so you have to wait a while to even be able to order. A terminal was also defective. Everything seems so cramped. You can't eat relaxed here. At least I got the complete order. But it's a branch I would avoid...

Really rancid shop. Food came cold after 20 minutes.

Wrong book in the HAPPY MEAL 😤 why should I choose one if it won't be packed in.....are the employees blind...? So unfortunately not child-friendly 😡

Very long waiting time at the drive counter. CheeseBurgers were cold, cheese wasn't even melted. Staff was nice.

Food is good, renovation work is currently underway.

McDonald's is one of the most famous fast food brands in the world, but my recent experience there left me with a lot of negative impressions. The first thing that struck me was the general condition of the restaurant. As soon as I entered I was greeted by an unkempt environment. The tables were dirty and there were wrappers and other food leftovers on the floor. I understand that the establishment can be busy, but cleanliness is a basic requirement, especially in the restaurant industry. It felt as if the staff simply didn't care about their jobs and didn't try to create a comfortable atmosphere for the guests. Next, when I approached the checkout, it took me quite a long time to place my order. The line was moving slowly, and I noticed that the cashiers were not very attentive and were in no hurry to serve customers. I got the impression that the staff are not trained to work effectively under pressure. When it was my turn, I ordered the standard set: a burger, fries and a drink. No special requests or changes to the order. It would seem nothing complicated. However, when I finally received my order, I was very disappointed. The burger looked unappetizing: the bread was dry and there was very little filling. All the ingredients were scattered and didn't look fresh. Instead of the delicious dish I expected, I received something that did not meet the quality standards I expected from such a large chain. The fries were too salty and lacked crunch, and the drink was flat. I tried to get the staff's attention to solve the problem, but they were busy and did not respond to my attempts. After all this, I decided to wait a bit and see how other diners reacted to their food. Unfortunately, I noticed that many customers also expressed dissatisfaction with the quality of the food. Some complained that the burgers were cold, others that they were not served what they ordered. This created an atmosphere of general disappointment and dissatisfaction. Another negative point was the level of service. I didn't expect high service in fast food, but in this case the situation was simply terrible. The waiters and cashiers looked tired and indifferent. I didn't notice a single smile or greeting, which ultimately made my visit less enjoyable. A smile and polite communication are something that is always pleasant, even in the most ordinary establishment. In this case, I felt like I was just stopping them from doing their job. In addition, I noticed that during my stay in the restaurant, the staff did not ensure that used dishes and garbage were removed. This created not only an unkempt appearance, but also undermined the overall image of the establishment. Looking at this, one could assume that management does not pay enough attention to training its employees and does not care about how the establishment looks. In addition to this, the prices of the dishes were a bit high compared to the quality I received. Nowadays there are many places where you can buy takeaway food and in most cases it will be much tastier and with better service. I expected that for my money I would get at least an acceptable meal, but unfortunately this did not happen. As a result, I was left not only hungry, but also very disappointed. After all of the above, I realized that I did not want to return to this McDonald's. Perhaps I was just unlucky that day, but such things should not happen in such a famous and popular place. I hope that the chain's management will pay attention to these issues and take steps to improve the quality of service and food. Otherwise, they risk losing customers who are looking not only for a quick meal, but also for an enjoyable experience. In conclusion, my experience at McDonald's left me with a negative impression. I understand that fast food is not always ideal food, but I expected more from such a famous brand. Cleanliness, quality of food and level of service are the basic aspects that any restaurant, especially one like McDonald's, should focus on. I hope that in the future they will be able to correct their mistakes and regain the trust of customers.

Cheeseburgers and nuggets were ice cold, fries were upside down in the bag, I didn't order a dish with salad, but I had a lot of loose lettuce in the bag.. well.. at least the fries were warm..

One of the better McDonald's. Update 10/8/24: today I got the hottest TS I've ever eaten. Top.

Long waiting time, staff screaming at each other in the kitchen. It was the dirtiest McDonald's I've ever been to. Never again !

Patty from both burgers were raw and bread dry like a desert…

I waited 40 minutes for the order and pointed it out three times. Also, half of the order was forgotten. It is worth noting that there were more employees than orders received. It's a real shame that McDonald's is losing quality - especially at these prices.

Far too long of a wait considering it's a FAST FOOD chain! Waiting 30 minutes for 2 burgers is disrespectful. Next time I'll go to another branch!

Shop clean, service ok, acceptable waiting time, toilet ok so far otherwise McDonalds just...

Dear McDoof. If your essence is already small, and in comparison to other affiliates it has even worse quality, because you should still see that at least one employee is fluent in German. Neither German nor English is spoken fluently, and so is a "218" or rather a "180". Please sit together. And since virtually every single employee seems to be an insider, here again my review in Hindi: Dear McDonald's, if your food is already small, and in turn even worse quality than other branches, please make sure that at least one employee speaks German. Neither German nor English is spoken fluently, and so "218" often becomes "180". please pull yourself together

We were only at the drive-in - even at a late hour, the employees were friendly and everything went quickly and quickly.

I tried the M-Burger for the first time...not my cup of tea...I'd rather stick with my nuggets and the Mc-Rib😉

Full store, the manager responded perfectly to the waiting time, respect! 5*

Chaotic disorganized overwhelmed.

Waited 58 minutes for the food, it was cold, soggy and there was no lettuce or tomatoes. Very, very loud, beeping constantly and too expensive.

Employees deliberately shorten order fulfillment times in the system. The monitor shows that it is ready for collection, but in fact you still have to wait. They do this so that everything in the internal system looks so that they can process orders quickly. I consider this a fraud and misleading the customer.

Very crowded, food like everywhere else at McDonald's. Staff only one service for a full restaurant. It was a bit unclean, but normal when there are a lot of people there at once.

Waited 2 hours for nine burgers, when we asked we were insulted after such a long wait to be patient or to cook ourselves. Sorry, something like that doesn't work, it was the last time we were here!

Every time something is missing! Instead of 20 nuggets, there were only 16 in it. My coffee was a milkshake. Once you deducted the amount from the account twice. In any case, we won't be coming anymore. Yesterday finished me off.

McDonald's is known for the fact that all restaurants are the same and the food should be equally tasty everywhere. And that works very well in most of the chain's restaurants. But not here at all. The restaurant is dirty from top to bottom! In the toilets there is more toilet paper on the floor than on the rolls. The dining room is not only dirty on the floor, but also the tables and some seating areas are covered in liquids. All the while a bored employee is running around with a mop. Unfortunately, it just pushes the dirt back and forth and even then not completely. Pushing a chair away to clean underneath... what an outrageous idea. The burgers aren't particularly appetizing either, they're mashed and carelessly peppered into the box. The cheesecake is not cooled even in the current heat and smells borderline bad. Final conclusion: McDonald's likes it, but just not here!!!!!!

Like most branches in Berlin, it could also be cleared of residual waste during ongoing operations❗️🤮

Ordered iced caramel coffee, got caramel shake. When I asked where the coffee was in the drink, a stupid excuse was used... Apparently too lazy to prepare the coffee, which is a shame when the drink costs €4.20...

It's just good at McDonald's... Not quite! Basically, I noticed that since these terminals for ordering have been available, things are often forgotten... in this case too, my daughter's son Quetschi was missing and, well, food was taken away and a complaint was no longer possible after leaving the store. It seems like you always have to check or place your order at the counter and it works much better. Otherwise, McDonald's doesn't seem to be doing so well anymore when they save on parking lot lighting... It's strange when you drive into a dark parking lot. Maybe it will be better next time.

I stopped here to grab something to snack on. The food came quickly and was hot, quite untypical for McDonald's. The toilet, however, was an imposition. On top of that, the soap was empty.

Went to the drive-thru, checked the bag because I don't know anything different from this McDonald's. 1 burger was missing, all sauces were missing. One time everything is there and the next time almost everything is missing. I'm really disappointed and I really don't like going to McDonalds. Well, it goes on, when we got home the burgers were mashed up and somehow stuffed into the box, and I immediately lost interest in eating. (Ordered 8/21/24/approx. 1:00 a.m.)

There's just always something missing. This is so annoying and how can this happen all the time?! 20 nuggets not included, but the sauces included? Huh? Although the ketchup was completely missing... it's only ever that bad in the drive. Maybe take the pressure off the employees. I can imagine that the target and actual times hanging there aren't exactly motivating. And if we eat on site, we can see whether the cleaning fairy is there or not. This woman is really great and to be honest she's too good for the store. Maybe she should throw the kitchen in the back to make it work? Mmn the good soul there.

Super tasty and very friendly staff, despite the high number of guests

Difficult. Employees are nice, but something is often missing from the orders. Of course it's always busy, but it's still stupid for the customer

Every time you order something there, especially in the drive-thru, something is missing from the food you ordered and paid for...you don't always feel like checking the whole bag... You should pay more attention!

Well mces restaurant and fun with Ronald on the roof

I haven't received enough nuggets yet again. In this case there were 17 instead of 20. And considering the current prices, I find that really impossible.

Employees first put their hands into the pack of fries and then touched the fries after they were in the pack so that they didn't fall out of the pack again. The price-performance ratio for the food is simply no longer right.

The girl was unprofessional and was rude

Very tasty and very friendly staff

Lots of staff and still a long wait.

The order has not been complete for a long time, staff refuses to check. In the end the food was not complete again.

I had ordered online and wanted to pay and complete the order in the restaurant, but none of those present felt approached to charge me, so I left empty-handed. But there was something positive about my visit, I saved money and also went for a walk

Men's toilets could not be used and were in a pitiful condition (of 4, 2 were locked, 1 was full and 1 was broken). So really just ate quickly and then continued...

Ate deliciously, sat outside, clean and tidy and nice table service. We'd love to come back.

Cook quickly! This is one of the few establishments where it is very clean.

I rarely go to Mac Donalds and today's visit shows me why: I ordered a caffeine-free iced latte caramel. It was completely hot without ice. When I complained (of course it takes forever for someone to take care of it), they simply poured two ice cubes into my hot drink in a relatively unfriendly manner. When I tasted it, I noticed that the caramel flavor was missing and that coffee had been used instead of espresso - simply from the cheap machine. Next complaint: I was given a shot of caramel syrup. It was only after the third complaint that another employee offered to make me the drink again and correctly. From ordering to delivery it took a total of 39 minutes. Next time go somewhere else.