McDonald's in Andernach

Typical fast food & can't complain :-)nice coffee shop

Very dirty in the kitchen! Also in the checkout area! Staff very tense and unfriendly! No glasses left, and for the happy meal, we had to resort to the toys that hadn't been chosen! In general, it's very dirty.

No milkshakes... 25 c outside...

It's actually always been fine up until now, only on April 5th, 2025 around 11:30 p.m. there was something unpleasant. A new employee refused to hand out 2 straws. After asking and thanking me, I only got one: because “we only give a straw when buying milkshakes and not sodas.” After another "please" I tried to brazenly and shamelessly discuss with me "why I would be so dissatisfied and stubborn 🤬 and that I wouldn't get a straw now." I then turned to another employee (at the car counter) and got what I wanted. Many thanks to them too 🌺. Honestly, what's the point with the stubborn attitude of the first “lady”, customer is king! And if the customer wants to drink a soda with a straw (the order was to take away) then so be it! I want to drink and not swallow the lumps of ice! Please note that we have to deal with cardboard straws, which reduces the enjoyment and on top of that there is rude behavior at the counter, sad 😞

We got vegan meat with regular. Wrong sauce and fried onions on the citizen where they didn't belong. At least everything was really clean

So that's really a cheek, I gave the employee 2 euros for a 50 cent drink and when I said that I still needed feedback the man then said that I was kidding him and didn't want to give me anything in return. It was really a cheek. He had short hair and couldn't speak German well but the food was good

Although there are no cars at the counter, orders are sometimes not accepted at the drive-in counter. If there are 3 cars in front of you, it can easily take 15 minutes to get there.

Die komplette Bestellung versaut. Das muss man einfach mal sagen. Wir haben vier Happy Meals und einen Pistazien Milchshake zum Minecraft Film gekauft. Statt zwei Hamburger und zwei Mal Vegane Nuggets wurden uns zwei Cheeseburger und zwei Mal normale Nuggets gegeben. Dementsprechend war keines der vier Happy Meals richtig. Und bei dem Pistazien Milchshake wurde der dazugehörige Code für das Minecraft Spiel nicht mit dazu geliefert. Das heißt alle fünf bestellten Artikel wurden falsch oder unvollständig ausgehändigt. Leider sehr enttäuschend.

Unfortunately not the best branch in the area. But okay.

I don't go to McD often, but the one in Mayen has never disappointed and it's good to sit there with kids

Food as usual, staff friendly. Unfortunately the toilets were terrible, it smelled like a puma cage. All the tables outside were dirty and sticky. The worst, it was at 8:30 in the morning, the day before. I've never experienced anything like this at McDonald's.

Really bad shop. Waiting time 25-30 minutes. And when the food comes, things like burgers or sauces are missing and drinks almost always taste like water. Many employees are unfriendly, slow and unmotivated. We'd rather take the trip to another MC in Mendig or Mülheim-kährlich.

We ordered a cheeseburger and brought two burgers with chicken, the sauce wasn't the same but it's good that we got the sauce we ordered

Best McDonald's to eat something chilled out with the boys, you can't go wrong.

I waited an hour for my order! The kids are very tired. I took my money back and went to another one.

The shop is very unclean, especially the toilet smells of urine, everything is very unclean, there is no toilet paper, there is no soap and the hand dryer doesn't work at all. I didn't feel comfortable and I won't go there again, sorry that's not possible. Simply disgusting 🤮

After the renovation, it's really great, the visit is worth it and there's hardly any waiting in line👍

Nothing against the people being nice but the shop isn't the cleanest and especially the toilet is a mess no toilet paper no soap hand dryer only works when you want and the toilet was very unclean and smelled very much of urine. I will no longer enter the store 🤮

Good when things need to go quickly

It's McDonalds... What can you say? My food/drink was grossly overpriced. Ambience is different. The service was friendly. System catering.

Food was so bad, I'm really ashamed that I ate part of it because I was hungry and that's a disgrace to spend so much money on it!!

Waited half an hour. Food cold, staff unfriendly.

Employee showers my girlfriend with fantasy

After 8 minutes of looking at the front of my bag and how everything was standing and getting cold, I finally got my order. As always, a dish that I paid for is missing. Call, say your name and get free next time? Yes, I've tried it before, I was questioned for so long in front of other customers and had to justify myself that it would be embarrassing... every time I have to open the bag in the car and check it. But really every time. I didn't do that today, chili ceese nuggets ended up in another bag apparently because I didn't have them.

Absolutely incompetent. Ordered and, above all, PAID items are constantly missing when you drive through the MC-Drive, in this case again today, unfortunately only noticed at home. It's best to check it straight away, even if it stops. Unfortunately I can't say anything good about this branch because it wasn't an isolated case or exception. Other MC branches also manage to serve warm food in full.

Drive-in easy to navigate. Fast dispatch.

I should have relied on the first impression. Totally dirty, the window panes were full of spit on the inside, the tables hadn't been wiped and then I really messed up my stomach. Absolutely bad. I'm really pissed off.

I cannot recommend this fast food restaurant. Nothing is quick here. I would like to say it's good, but on the contrary. 11 visible employees stand behind the counter looking around at world history or talking. Nobody feels responsible for the customer. When spoken to directly, they flee. In addition, you don't get additional selected ingredients such as a slice of cheese and if you complain about it, you only get half of it even though you paid for a whole piece. There are numbers and/or receipts on almost every table. The entire guest room is rather unclean and chaotic. The branch management has an impossible tone towards the employees. Yells around the guest room so that you as a guest feel disturbed. In addition, the branch management goes outside to smoke, then goes into the kitchen area without washing or disinfecting their hands.

The food was quite good, the service was very friendly and helpful. The ambience could be a little better as the tables weren't that clean. Still 5 stars, can only be recommended!!!

McDonald's has now become far too expensive

The floor, tables and chairs are always dirty here. Enthusiasts of culinary delights feel welcome here.

Unfortunately very unclean. The tables are all dirty. There are only a handful of people in the store. Why does that have to be the case?

McDonald's Burger King or whatever else there is, everything sucks, firstly it's too expensive and secondly you can cook a really good meal for the money that's healthy

Partly cold, not even lukewarm, the food staff was very, very unfriendly

Unfortunately, it was one of the dirtiest chain restaurants I've ever been to. Empty packaging and leftover food were already lying on the floor in the hallway near the entrance. Things weren't any better inside. The tables had not been wiped. There was also leftover packaging there. The tray drop-off points were overflowing. The order takes about 30 minutes and guests who came after us had their food beforehand. All in all, not a place I will visit again.

Unfortunately, cleanliness leaves a lot to be desired. That's why I've always had gastrointestinal problems the last few times, which I don't normally have. Unfortunately, at the drive-thru it often happens that things are forgotten or the wrong things end up in the bag. Very annoying. In addition, you usually have to wait a long time in the drive-in. Food itself is fine. But other McDonald's are better because of the reasons mentioned.

The food tastes good and the employees are mostly nice, but EVERY TIME something is missing from the order. Sometimes something else is simply packed, which can be very dangerous for certain orders, as a dairy product may be packed even though you ordered something else, which could cause an allergic reaction. The danger is also great for vegetarians or vegans. I used to love McDonald's, but now the employees just aren't competent anymore, it seems. Hopefully that will change again.

Total disaster! Unfortunately, the employees at the drive in can't do anything right. Had to repeat everything 5 times at the counter, extremely unfriendly when it was handed out and received the order incorrectly. The quality of the food has also decreased a lot. If I could give 0 stars I would!

Bad service at all Drive in always takes forever

Very slow and unfriendly! Update: October 8th, 2024 There is no saving in slowness.

The employees don't speak German and they're all unfriendly. The food doesn't taste good. I don't understand what that means. Cleanliness is zero

The food is as you would expect from McDonald's. Unfortunately, the interior of the restaurant is often too dirty. Waiting times until you get your food could also be significantly shorter. This is faster at other restaurants with comparable occupancy and order size.

It took a relatively long time until we got our food at the drive-thru. But the taste is great 👍🏻

Hallo Wir müssen und dann leider auch mal beschweren! Waren gerade wieder in mcdrive und wie die letzten 4 Male auch hat mal wieder ein ganzes Menü gefehlt. Wen ich nicht jedes Mal 20 km fahren müsste wäre das ja kein Problem. Jedoch ist mir der sprit dafür zu teuer. Kann ja mal passieren jedoch nach dem vierten Mal nein danke.

Waited 24 minutes for food in Mc Drive and then it was still cold!!! Was the last time in Andernach

Food is delicious. Staff can still be improved.

Ordering on the touchscreen was quite complicated and we had to make corrections several times. Service: some of the tables were very unclean, the customer was allowed to clean there, the burger was lukewarm. Otherwise simple and plain.

Burgers are getting smaller and worse. The service is a disaster. The cleanliness also leaves something to be desired.

Fine furnishings and excellent service that make you feel at home. -Food bad Toilets are reminiscent of rest stops -> was in a toilet in England that was full of vomit (has no direct connection with this) -Funny beeping from the kitchen... somehow always Go there anyway because I don't feel like cooking

Quick hop in and say hello to the happy employee, who made customes smile that day. I was a little but positively surprised to see a top motivated employee at mcDonalds. thank you for the great effort.

Never again. Dirty everywhere. Glue tables. The floor full of dirt. The clearing carts are overcrowded. You were forced to leave your dishes on the table. I also had to wait ages for my order. When I finally got my food, an employee told me I was getting ice cream and that she was sorry, she had just come. 10 minutes later I wanted to pick up my ice cream, but I didn't get any.

People, keep up with the times! Can you build a roof over the order acceptance column? Every time it rains my car is soaking wet because I have to roll down the window

The food itself is good, but it has happened several times that something was forgotten.

We only went to the drive inn counter for 2 burgers, but the employee was very friendly towards us. The burgers tasted good. Ambience when driving through? Well, a bit tight in parts, otherwise everything is ok 👌, except maybe the prices. MC has always been expensive, but they have downsized again.

I was just at MacDonalds with my wife, she in the car and I followed behind on the motorbike. My wife ordered and I stood right next to the window where the kitchen is and could see the old man picking his nose and then topping my burgers without gloves! Then I went in and mentioned it at the checkout and then the stupid cashier said what should he do now? How stupid does a person have to be? Special school or what? Finally get normal people as employees and not people who don't feel like it!

McDonald's on a federal highway looks like this and the food is good

Since I complained about a problem with the "self-ordering counters" as part of a campaign, I received an immediate reply by email from service. Ms. Zatat (management) took care of the matter very helpfully and quickly. The problem could only be resolved through Ms. Zatat's efforts, so I received the product, which was not possible before. Thank you!

Non-carbonated cola....chips like chewing gum....disgusting Yesterday we were unfortunately lured by the promotion for the glowing glasses. Ordered and paid for menus with explicitly glowing glasses. When we picked them up we were told that the glasses were gone and they refused to cancel the order. Pure foolishness. Apart from that, that was it Food very bad again, fries cold and rubbery, chicken nuggets cold and no taste.......people...don't buy anything

Definitely takes far too long and has lost some of its flair. It used to be more comfortable. The citizens are getting smaller and smaller and the fries are usually cold! It's a shame ...

The food is just like that of a fast food shop. Fast but acceptable. Tables could be cleaner but the workers are extremely nice.

Was here in the evening. Very nice, good food. It was during Islamic Lent. Lots of nice Islamic people. Very cool. Had nice conversations. Best decision and recommendation. Greetings Sascha Hartung

It was very tasty, service was good and the atmosphere was also very good. Definitely to be recommended

Everything's fine, there's happy car wash next door, you can give the car a quick hose down until 10 p.m. on weekdays

Food good, staff mostly nice and good. One of the better average McDonald's branches.

If possible, not a single star! Not a single order in recent years has ever been complete. Every time you had to go back because something was missing. So it's not a demanding job to read what goes into a bag but even that is asking too much. Ridiculous really.

There are few people, which is good. Food is bad

You can hear the “boss” screaming throughout the entire restaurant. She talks so disrespectfully to people. It's just uncomfortable to listen to

Never again. Food cold. Dirty everywhere. Glue tables. The floor full of dirt. The clearing carts are overcrowded. You were forced to leave your dishes on the table.

We looked for a long time to find a clean table, almost all of the tables were dirty. During the time we were there, not one of the mitarmal managed to leave the tables.

Monumental disaster, incredibly unfortunate. It didn't take them even 1 minute to have everything ready. Cold and overcooked, it's the most terrifying thing I've ever eaten in my life.

I ordered 2 cheeseburgers at the drive-thru only to realize a short time later when I got home that I had received 2 cheeseburger buns without patties.

Nice employees and very attentive! They'll even bring your jacket after you if you leave it behind. Very nice! :)

Very good when everything is closed!!! and you get something else!!!!! Must be like this in many stores! 👌👌👌👌😎

Super tasty, you won't even forget the spice. Super fresh, super clean and even for the little guests with Gym&Fun! The shake machine even works too! Only the parking lot could be a little bigger.

How should you rate a McDonalds? Everyone knows it.

Unfortunately it was cold in the store. The cash register didn't work, cash payments didn't work. Terminal is down 25%. Waiting time for our food 3 people 15 minutes Unfortunately a disappointment

2 x fish mac Double menu and BigMac menu to take away.. arrived home.. The BigMac is missing.. very annoying..

Good day. The food was quite okay. The constant beeping and ringing was very annoying. This is different in other branches. Bye. Enjoy your meal.

Die Burger und Pommes wurden frisch gemacht. Manchmal muss das das Restaurant zum goldenen Bogen sein. 😍

Teuer geworden, aber Immer noch lecker. Zu Empfehlen

Das Restaurant sah aus wie ein Schlachtfeld überall lagen Essensreste auf dem Boden und die Tische waren alle nicht sauber man musste zuerst mal selber wischen

Drive- in ewig lange Wartezeiten sogar wenn nichts los ist schlechte Verständigung und lauwarmes essen

Jedesmal wenn wir in andernach kaufen kommen wir wegen den Kindern hier rein. Die Böden immer klebend die Tische nie aufgeräumt

Dreckig und frech wenn man sie drauf anspricht.

habe heute 2 big mac bestellt es hat eine pommes gefehlt und mein trinken sollte sprite sein aber es war wasser

Also an den MC Drive müsst ihr dran arbeiten. Es kann nicht sein das ich fast 20 min durch den MC drive brauche , wo nur 4 Autos vor einem sind und am Ende kein Bitte und echt unfreundlich bedient wurden. frag mich wofür 2 Fenster da sind .

Ein toller Besuch in einem schönen McDonalds.

Mc. Donald. Einfach unwiderstehlich gut.

Habe mir vorher einen Chickenburger gekauft und er schmeckte eigentlich echt gut. Jetzt habe ich ihn großteils aufgegessen und mir ist ein Haar im Fleisch aufgefallen. Ich finde das leider sehr unappetitlich und unhygienisch!

Kaltes Essen, fehlende Produkte beim Essen vor Ort, schmutzige Stühle und Tische, übervoller Tablett-Wagen .. nein, absolut keine Empfehlung.

Der Inhalt meiner 2 Cheeseburger bestand nur aus den Bürgerbrötchen und Ketchup. Da ich meine Bestellung im Drive-In bekommen habe, habe ich dies erst zu Hause festgestellt. Mehr braucht man nicht dazu schreiben.

Guter Service Essen war auch gut im vergleich zu anderen mc Donalds 2 sterne Ambiente weil die tische nicht so sauber waren Rest ganz gut

لابأس . لكن بحاجه إلى مزيد من التحديث والتطور .

Gut geführte Filiale, freundliche Mitarbeiter

Ganz okay. Nachtrag: Leider ist mittlerweile eine sehr lautstarke Person hinter der Theke, die ständig mit den Kollegen meckert. Das macht in der Mittagspause gar keinen Spaß.

Pierwszy raz spotykam się z mc Donaldem, w którym nie ma dostawy. Tylko tu w Andernach tacy zacofani. Andernach jednak jest wcale takie małe i dobrze by jednak było dodać opcje dostawy, bo np w miastach kilka km dalej już to działa. Nie zapominajmy ze dalej istnieją osoby nieposiadające samochodu. Warto byłoby o tym pomyśleć bo aż wstyd mc’Donald. W Polsce (moim kraju) nawet gdy restauracja jest 100m od ciebie ci przywiozą, a w Niemczech jednak trochę zacofani. A zrobić 3km w dwie strony i wrócić z zimnym do domu niekoniecznie mi się chce. Polska 1:0 Niemcy

Wenn ich sage: " Cola ohne EIS ", dann meine ich auch Cola ohne EIS und diesmal hat es wirklich geklappt 🤩👍 Ansonsten regt es mich nur sehr auf, daß fast alle Tische mit dem Tablett der Vorgänger noch 'besetzt' sind..... Wieso räumt nicht jeder seinen Platz auf???? 🤔 Kein Geld für ein Restaurant, aber im MC den Service, wie im 4**** erwarten 🤷🏼‍♀️

Schade, dass es kein Frühstück mehr hier gibt. Bin häufiger dafür hingefahren und jetzt wurde es einfach seit längerer Zeit abgeschafft

nulla di più, del previsto.....

Вкусно как всегда, можно быстро перекусить.