City-Eck in Andernach

⭐⭐⭐ Solid Fast Food with Excellent Service This Burger King stands out primarily for its genuinely friendly and fast service. The team is always attentive and ensures a smooth experience, making the visit enjoyable. As with many fast-food chains, the food quality can vary slightly. Sometimes everything is fresh and hot, while other times it's a bit more inconsistent. Nevertheless, the quality and reliability at this location are significantly better compared to other chains in the area. For a truly positive experience, one would simply wish for a slightly more consistent product quality. Even so, this is our first choice in the area when we're craving fast food. Keep up the good work with the service!

The service is abysmal and deserves nothing more than abysmal. I left the restaurant today without food because the self-service kiosks couldn't accept my order. My attempt to order at the counter failed due to a complete lack of service. I was completely ignored for over five minutes while five employees rummaged through two order bags. There was no offer of service whatsoever, let alone a personal greeting. No, even after the food was handed out, I continued to be ignored. The next order was processed as a team effort, and no service was offered. Ultimately, I left the restaurant without my meal. Every service provider experiences stressful situations, but this restaurant clearly lacks strategies for dealing with customers, especially those who don't use the self-service kiosks. Fail. That's all I can say about their work ethic and customer service.