McDonald's in Recklinghausen

Unfriendly, I ordered a milksake which only had syrup in it and the burgers were all soft and mushy, just bad

I wanted to order three ice creams from the staff. They told me they could only order at the terminal. And they didn't have any ice cream, only shakes. At the terminal, I ordered three drinks in reusable cups. I received one paper cup and two reusable cups. Because it was full and I didn't have the nerve anymore, I settled for this. It's a shame the seat cushions look so worn. My iced coffee was delicious, but the shakes were watered down.

1. Every second order is missing something. 2. I was at the McDonald's drive-thru today. I paid and drove to the end because I saw two cars coming after me. I wanted to make room so they could pay. Then the employee started shouting at me in broken German and asked me why I drove so far away even though he supposedly told me to stay. Simply rude and unfriendly.

The staff are completely overwhelmed. They forgot to pack some things. Three bottles of curry sauce were missing again.

I'm not a fan of this kind of food at all, but I was captivated by the cold drink with matcha tea and milk and the ice cream without additives from McDonald's. It's super tasty :) my appetite was slightly spoiled by the girl who was cleaning tables right in front of us and shaking a bag of scraps in front of our noses... But otherwise everything was great. We made our order quickly, paid, waited about 10 minutes and went on.

I thought long and hard about whether I should write something about this place. Ordered food there today. It wasn't really busy. So a burger and fries shouldn't be a problem... I thought. The fries had been sitting under the lamp for a while. Oh well, I thought. An employee got the fries, put them in the bag, and they sat there for another 10 minutes. The burger still needed to be made. Shortly after the employee took my fries away, another one came and took all the other already-finished fries and threw them away. When the food was ready, I wanted to look in the bag again to see if everything was in there. The employee got rude and said everything was in there. I expressed a desire for new fries, as the ones in the bag were almost cold and had been sitting there for a while. I was just yelled at them, saying they were hot and fresh. Warm Coke and no mayo. This place is awful. Dirty too. Never again. I'd go somewhere else...

The food is good, the Coke is practically like water. They should update the syrup.

I haven't eaten such a dry hamburg before. It was just like cake.

An endless wait and then thrown-together burgers, everything cold and half missing!!

I just ordered my food via Uber Eats. The delivery was no problem, but a burger (€7) was missing. I then called them, and the only option they offered was to pick it up myself, or I could order again tomorrow and get it for free. So, no solution to the problem of getting my ordered burger delivered, let alone a refund of the €7, even though it was their fault. Choke on your undelivered burger. Never again, shame on you! I'd gladly give the service 0 stars.

Great McDonald's restaurant, very nicely decorated. Friendly staff.

I ordered 20 Spicy Chicken McNuggets to take home. When I unwrapped them at home, they weren't golden brown, but dark brown and very crispy.

I had a 12-hour shift and just wanted something warm to eat. After waiting 50 minutes, I can sum it up as follows: The burger was cold, the fries were cold, and not even the ice cream, which should have been cold, had melted. I had placed a proper order for which I spent almost €50 in the store. They increased their profits again. They simply left my nuggets out. I was looking forward to it, thanks for that. I will never go to this store again; I'll go to the competition instead. With that in mind: If you care about your taste buds, your stomach is already dragging its feet, and your time is too precious, avoid this place. Additional information: I tried to call them, but couldn't get an answer. They don't respond to messages either.

I've ordered takeout twice. I've always received it without sauces.

I ordered 5 sauces and I didn't get any...

We waited for a very long time. But the food was not bad. We recommend this place for a snack.

Very clean the food was there quickly

They made a mistake at the checkout. I politely pointed out to the employees that I didn't get my order. The cashier insulted me and said "sharmutta" or something. Disrespectful, I'll never come here again.

Once you've seen one, you've seen them all

Dirty, disorganized, and a habit to break. And better not use the restroom.

The salad was supposed to have cucumber—but there was a single piece of cucumber peel in the entire salad. Absolutely outrageous. You should be ashamed of yourselves for selling a salad like that.

Unfortunately, there seem to be hardly any employees here who repack old orders and paid items. This is especially annoying when you're getting something to go. Then you get home and there aren't any burgers or sauces... This definitely needs to be checked. Today I lost another eight euros, I have a long face, and I'm hungry. I'll avoid this branch from now on. Maybe it's better to try Scheiding.

Been there twice, and both times my order was not delivered. That's enough for me.

Today my family and I visited this establishment and were simply horrified! The service was 0, we ordered a happy meal for our child, they didn't put a toy in it, the potatoes were poured on top of the burger, the potatoes were cold and there were also pieces of other potatoes in a spiral. There were no straws. I don't recommend this establishment. The table was wet, no one even wiped it down!

Unfortunately, it's often very dirty here, and some of the employees are very unfriendly. The store is unfortunately usually very dirty, and the floor is slippery. Since I've had thick pieces of gristle in my nuggets or McChicken several times, I no longer eat chicken at McDonald's.

Terrible service. If you don't check your order every time, you'll always end up with missing food! Unbelievable! Waiting 15 minutes for a Warp and everything else being cold is no excuse!

Fries were ice-cold and raw. We wanted Coke without ice cubes, but we still had to ask for new ones, but this time without ice cubes. We forgot to give them a glass of Coke, and we had to ask for that as well. The burger was cold and the bacon tasted weird. The toilet was disgusting. The staff were unfriendly. So, the authorities should have shown up unexpectedly, and that was just disgusting.

The technology isn't working; orders from mobile phones are paid but not transmitted! Bonus points used are not refundable!

Staff very helpful and very friendly helped me yesterday around 5pm at the terminal thank you very much 🤩

It was very pleasant there, burgers and fries were even fresh and hot.

Although there were only 3 guests there at lunchtime apart from me, the tables and benches are very dirty

Long waiting time and then the wrong order. Totally unprofessional. Never again!

I would like to express my heartfelt thanks and sincere appreciation to the veiled lady who works at Mcdonald's and is a wonderful example of professionalism and promptness in serving customers - all while maintaining her dignity and wearing her hijab. I was very impressed by your precise and careful way of working as well as your friendly and respectful treatment of all guests. I am particularly grateful to you for making my children very happy with small gifts such as balloons and thus making our visit even more enjoyable. It is rare to meet someone who so beautifully combines faith, commitment and professional excellence. Thank you very much and I wish you continued success and all the best.

It took forever, the staff generally had a very bad mood among themselves and then instead of plain nuggets we were simply given real nuggets, which only became apparent when we took a bite. Something like that is absolutely incomprehensible. Never here again

After a long time we felt like eating there again. Unfortunately a failure. Burgers weren't really warm. The curly fries looked like the last thing left out of the pan. The restaurant was full of rubbish, it wasn't cleaned up and the used trays were on the tables. Not really appealing. That was the last sad time for now.

Unfortunately the food was nothing, I always ask myself if everyone uses the same ingredients and has the same instructions, how can it be so different? There was nothing going on here, so no other guests! Which should have made me suspicious, but the shop's tables and benches are still totally dirty. The staff barely understands German, the shift manager understands a little more... but ok, they're only there to prepare food because the entire ordering process is online. I deducted a profit and asked the employee how it works now and she replied with a shrug of the shoulders... specialist forces Fries were totally soggy and full of fat and the castles had probably been there for half an hour or so, some of the rolls had hard cheese stuck to the packaging... no, I can't come here anymore But apparently no one from the managers cares because nothing changes.

We waited a very long time for the order. There were wrong sauces in the bag and we weren't sure which drinks were Cola and which were Cola Zero (important due to intolerance)

I don't imagine a fast food restaurant to be so lame. When I order a coffee on site (inside) I expect a porcelain cup. I get this in a paper cup ;-) because they made it new for me but oh well.

Unfortunately, the charging station in the McDonald's parking lot didn't work and then I asked for the straw for the Sprite and was relatively rude. There is no longer anything to point out. This has never been a problem in other branches.

Finally close the sh... shop. Constantly lukewarm food and stuffy food...is there no longer a tour here?

It's just a fast food restaurant

Today, after many negative experiences in the past, I finally had a positive experience at the Drive Inn counter of this MC Donald's: This time my order was received very friendly and without any problems by the employee. The food came after a short wait and was served very friendly. I actually didn't want to visit this branch again because of the bad experiences and poor service in the past. Today I went there again out of necessity before I took the A2 towards Frankfurt. And...lo and behold: Thank you for the friendly service! That's why I asked the employee her name. She said her name is Yasmin. Thank you very much Yasmin and hopefully you will be there again on my next visit. You are the ray of hope there and I just want to say THANK YOU for that.

no, always lukewarm fries despite mentioning, please hot fries,,,

Unfortunately, the food arrived cold at the table again.

Very polite and quickly quite well attended

Service very good, very nice employees 👍🏻

We didn’t get our sauces and we missed multiple things and had to go 2 to get it The fries where almost raw and cold

My favorite coupon, the 20-pack factory farming suitcase with fries and cola, has become 1 euro more expensive, Naughty. And I want the Shaker Fries again

completely understaffed. Waiting times are impossible! 45min! for a single Mc Menu…

There is no worse shop in this world, you always only get half the order for all the money and their machine for shakes or coffee is always out of order....!!!!

Every time, really every time, something is missing... Delivery time is always too late. Not clean on site either... Very bad, no proper tour Even if "Björn" constantly gives good reviews here. If something changes, then something changes. Please MC leadership, finally react. Look at the reviews...what's going on?

Schlimmster McDonald’s den es gibt in ganz Deutschland gibt, wieder mal fast 1 std für ein Happy Meal gewartet, am Ende ohne HappyMeal nach Hause gegangen weil ich die Schnauze voll hatte. Kalte Pommes, unfähige unfreundliche Mitarbeiter und nur eine funktionierende Bestellststion. Der Laden selbs super schmutzig und von der Wartezone gesehen wie eine Mitarbeiterin was vom Boden aufheben und zum Essen pack! Ecklig! Ich würde echt das Management dieses Geschäfts mal wechseln!

The small coffee has become cheaper.

That's a demonstration of Mecces, the branch manager goes around personally and asks if everything is ok, everything that falls down is super clean, someone is there to clean it immediately. TOP, other branches should take a leaf out of it

I would prefer not to give a star 🤷‍♀️ Every time you buy something at the drive-in, something is missing or wrong...yes, almost always, but today was the highlight!! Since we know that something is often missing, we always check pretty carefully (take everything out of the bag in the car). The fact that you now have to check the contents is new to me... my husband ordered a chocolate milkshake for my little son (which he was really looking forward to) and at home I put the shake in front of him (it's evening and only a smaller light on, that's why I don't know exactly looked into it) my son drinks and drinks grimaces and says “Mom, that tastes strange) so I turned on the big light and looked closely! It was strange that it looked like whipped cream 🥺 then I tried it and realized that it was like whipped cream a shot of coffee tasted good...of course I immediately threw it away because I wasn't sure what it was supposed to be...

Unfortunately, on my last visit I got the coldest cheeseburger I've ever eaten at McDonald's! Let's hope for better days again.

Unfortunately, I had a very disappointing experience. After what felt like an eternity in the drive-thru, I finally got my food. Surprisingly, this time everything was actually there - a rare moment, as something is usually missing. But the joy only lasted for a short time: I noticed from the first bite that the burger tasted strange. To my horror, I discovered that the meat was still raw - absolutely inedible and disgusting! The picture speaks for itself... Unfortunately, based on this experience, I cannot recommend the store.

Was totally disappointed, hadn't been there for a long time.. Conclusion: fries almost cold, chili cheeseburger lukewarm, meat dry, filet o fish freshly made, hot - but burger bun full of fat, so fillet not drained but directly on it, stuck tight.. .🤢too bad...failed!!!!

One of the cleanest McDonald's I've ever been to. Friendly staff

My burger looked like this and the men's toilet was full of feces on the walls and on the floor. It was not possible to use the toilet after eating

I have never experienced anything bad in this branch. If I'm there, I always order via the machine. Staff friendly, order is usually handed out in less than 5 minutes. 1 star deducted because there is no internet in this branch. Fortunately, you no longer need the app to get the coupons (you can use the machine)

Scary - I can confirm everything negative here: there was a station wagon in front of us where the children all got a shake for HM instead of Sprite. I also exchanged back and forth in the car in front of it....one of our 3 Happy Meals was missing the nuggets - great!!!👿to explain to the crying children's eyes that there is only something to eat for 2/3 of the children today.... Fries portions max 2/3 of the normal filling level, ice cold and sloppy. Plus a cheeseburger from the day before yesterday - our microwave was allowed to warm it up. It should be said that we live 2 minutes by car from McD... So nothing cooled down! Better support the local gastronomy - not even worth 1 star....

Just bad. Staff unfriendly. doesn't respond when spoken to...impersonally unfriendly!!! Left after 30 minutes without receiving my order. I will no longer visit the branch. Service was better in 2000s!

I ordered from MC Drive today. 1. The man assumes that he understands German very poorly, even though he claims to have been at MC for 5 years. I wanted to put together my menu. Before I mentioned the side dishes, he had already decided on other side dishes. When I told him that I decided on the side dishes, he became cheeky. What kind of bosses are they who tolerate such behavior? If I had read the many bad reviews beforehand, I definitely wouldn't have gone here.

The service is very lagging behind. There are fries on the floor, the tables are greasier than the oil from the fries. The food is just McDonald's food, but because of everything else I will try to avoid this branch. Take an example from the branch in Nordhorn

If you receive the wrong order 100 times, they are stupid or don't understand it! Fries super cold and soggy. Inedible! I've had enough! This is the worst Mc in Germany! Never again !!!! Shame on you

There has not yet been an order (McDrive, switch to go, switch here) that was complete.

Waited 30 minutes at mc drive for 4 chicken burgers. extremely slow and i competent

Very run down and unclean, you stick to the floor, the new way of ordering food via the computer at the beginning is a disaster

Coupon didn't work at the drive counter, I was asked by the shift manager to pay the full price. I was sent away. Without words.

Standard McDonald’s as you know it

Bread extremely bad and dry no sauce a delivered cucumber

The usual fries problem...cold and soggy fries...citizens were ok...

Here too, please check everything, dear guests, give out the wrong things or be forgotten. Last time I made the mistake of trusting the incompetent employee!! and that for breakfast, apparently your brain hasn't started up yet!

Service has been a disaster recently. Menu is forgotten. Sometimes no communication possible.

The food is just typical McDonald's. Food is brought to the table there if you want it. In terms of ambience, one of the quieter and nicer ones for me.

Long waiting times at the drive-in, you have to wait on the gas station property. People are totally overwhelmed and don't understand any German. Food is cold. I was surprised that you couldn't get any food there. The restaurant is very dirty, the floor is sticky and greasy, you really get stuck. You have to clean the tables yourself first, very disgusting. If you want to sit on the bench you have to make sure your pants don't get dirty. The garbage is piling up in the return area.

Everything worked without any problems, very quickly and nothing was missing from the order

It's sickening, eating cold again because you have to drive back and forth. Because something is always done wrong. I'm already checking the bags because something is always forgotten, but from now on I'll probably have to check every single burger and nuggets to make sure they're the right ones. You should at least get something for free as compensation. !!!! It's unbelievable that everything can't be that difficult.

EDIT: 5 years later still horrible, completely overwhelmed employees, you always have to drive up because of the camera system, the food is then brought to your car. Half of it was forgotten and the wrong things were brought, so you have to drive back and then ask for everything in the store. The employees then chat loudly. About what? I can't say, it wasn't in German. When I got home, my daughter noticed that the apple cone was missing from her Happy Meal. Guys, it's better to drive a little further if you don't want to get annoyed every time. It's also a waste of money... Review from 5 years ago: After the first few purchases, I wanted to surprise my family with breakfast from McDonald's, so I quickly went to McDrive. It could have been good if someone had served me. Standing at the open window in front of the intercom in freezing temperatures, nothing happened. And there was nothing going on in the store. Saw an employee standing around in the restaurant while driving away... I don't need it! Apart from the orders in the past where the burger was dry, i.e. hardly any sauce on it, or orders in which paid items were missing, which unfortunately only became apparent at home. 😤

An extremely courteous employee. Worried about when we wanted to drink our coffee. Whether during or after eating. Thank you! We'd love to come back!

The last time we paid so much money for cold and unfinished food, when something was taken out and the number of nuggets wasn't right, we were extremely disappointed

Very much we pay for what you don't even get, it's like diced grades that come in

The staff is very friendly, unfortunately no number is displayed at the counter when ordering, according to the employee, the display is broken, as has already been the case in so many McDonald's, I think it's because of the speed quota that they meet simply need to be turned off. The food was warm and delicious.

Incomplete order again. Too bad :(

Last time catastrophe (Friday late in the evening, 4 men who didn't get anything done, a boss who had zero interest and preferred to chill with a café and cell phone instead of checking the situation) But today, 2nd chance, it was very good! Two women who served very friendly and created a pleasant atmosphere.

Unfortunately not much positive... we always enjoyed going there because it was tidy and clean. Today I was about to leave again... all the tables and benches that were free were very dirty... really not nice. ...next time in a different branch...it's a real shame...I know that it's often a staff problem...but that's not possible...as a customer I have to provisionally clean the table and bench. ..

We were threatened with a chair by an employee because we were drunk, this was backed up with the justification that we were probably assisting even though we were just hungry, I understand if you are angry because of that, but a threat really goes a long way . Lustigkeizsgaktor however: 10/10 I feel sorry for the employee for the torment he is putting through. Must do on a Monday evening.

Even though the burgers have shrunk, there is still a good taste. Quick service.

All in all a complete disaster! No apology or anything like that after my entire drink was spilled over my pants, the table, etc. (table service), nothing was wiped away the entire time we sat in the store, there was trash everywhere, and unkempt staff at times It wasn't even recognizable as such because they were walking around in civilian clothes Well, I really don't expect much from a McDonalds, but that's not possible!

It takes a long time and everything doesn't work. I even wrote this review until my McFlurry arrived

MC DONALD Close to the highway exit.

I was only at the drive-in for a short time, so I can't say anything about the ambience inside. But everything was perfect and the service was extremely polite and courteous.

Make sure everything is there. I rarely go to McDonald's at all, but this branch is often the one I go to. Unfortunately, something is often missing from the branch. Yesterday I was at the drive-thru again and promptly two things were missing from the order. Extremely annoying because the service is also very slow. So it takes quite a long time for this to be corrected. Of course the rest of the food was cold... That's just rubbish and makes an extremely bad impression.

I went to this McD with my family this evening. Restaurant. It was around 6:30 p.m. and seemed to be busy. It wasn't until 42 minutes after we ordered that the food came to the table. Before we had even checked the order for completeness, the employee had already disappeared again. Unfortunately, 2 fries and 2 sauces were missing from our order. That alone is a poor performance. Well, I just went to the “front” to pick up the “forgotten” parts. An employee I spoke to about this nodded in agreement. So I stood at the counter and waited for 5 minutes and nothing happened. When I spoke to the same employee again, she told me that she couldn't take care of it and that I would have to speak to the shift manager. But she didn't get it, so I waited another 5 minutes until I spoke to another employee who asked in a very rude tone what I wanted. When I said that 2 fries and 2 sauces were missing, he continued to rudely say "you see how busy we are" but he would take care of it. So I waited again for 5 minutes and finally got my 2 fries and 2 sauces. After eating, I went to the shift manager and told him that I was totally dissatisfied because the delay meant the rest of our order was relatively cold and today's visit was remembered negatively and that I was demanding compensation for this. The employee rejected this. I am very disappointed with the way I have been treated as a customer/guest. McD. only makes money when people buy their products. The economic situation is generally bad in Germany and companies are struggling with falling income. I am willing to accept compensation retroactively. If you, as a McDonald's restaurant, care about your customers/guests.

Nice staff, restaurant clean and toilet clean, unfortunately I can't answer whether there is a bathroom suitable for disabled people because I didn't have to use the toilet, but everything is on the ground floor

There is a lack of qualified management personnel here! There have been complaints about almost every visit, only today again... Burgers soggy and cold. A complaint was made...not the first time - missing content...you just have to read it - smeared tables and chairs - overfilled tray carts - Even if there are few guests, it takes forever for the order to be ready - It is unreasonable to communicate with employees who have little knowledge of German. Every attempted conversation/complaint came to nothing and more employees were brought in...in the end no one understood what I even wanted. - Low hourly wages and a lack of staff, the consequence of the whole thing. UPDATE 6 MONTHS LATER THE CONDITION IN THIS BRANCH IS STILL A DISASTER!!!!!!!!!!

The constant beeping of the machines is just annoying.

Totally disappointed and dissatisfied. We had them delivered. 2Burgers were not included. Child is sad. As an excuse, the employee said there were no more drivers coming. Write it down for next time or get your money back for the 2 burgers. That was the last time. We'll order somewhere else next time. Never again McDonald's

❗️Update after 2 years: still the worst branch. Food is often only lukewarm, the ice cream melts as soon as it is served, and the fries are soggy. Organizationally it was also a disaster 👎🏻❗️ The worst McD ever. Employees are rarely friendly, either the ice cream machine doesn't work or items ordered are missing from the bag. Now you have to check everything carefully. Even the burger that you ordered without pickles, for example, has to be taken apart immediately so that you don't have to eat the pickles afterwards. Coupons from the app can almost never be redeemed, even though everything is correct according to the app. That's very strange. Often the app simply cannot be opened despite the 5G display, regardless of the cell phone and regardless of Android or IOS. Strangely enough, this only happens in the McD parking lot, before everything went smoothly. It's only like that at this branch. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 👎🏻