McDonald's in Recklinghausen

The usual fries problem...cold and soggy fries...citizens were ok...

Here too, please check everything, dear guests, give out the wrong things or be forgotten. Last time I made the mistake of trusting the incompetent employee!! and that for breakfast, apparently your brain hasn't started up yet!

Service has been a disaster recently. Menu is forgotten. Sometimes no communication possible.

The food is just typical McDonald's. Food is brought to the table there if you want it. In terms of ambience, one of the quieter and nicer ones for me.

Long waiting times at the drive-in, you have to wait on the gas station property. People are totally overwhelmed and don't understand any German. Food is cold. I was surprised that you couldn't get any food there. The restaurant is very dirty, the floor is sticky and greasy, you really get stuck. You have to clean the tables yourself first, very disgusting. If you want to sit on the bench you have to make sure your pants don't get dirty. The garbage is piling up in the return area.

Everything worked without any problems, very quickly and nothing was missing from the order

It's sickening, eating cold again because you have to drive back and forth. Because something is always done wrong. I'm already checking the bags because something is always forgotten, but from now on I'll probably have to check every single burger and nuggets to make sure they're the right ones. You should at least get something for free as compensation. !!!! It's unbelievable that everything can't be that difficult.

An extremely courteous employee. Worried about when we wanted to drink our coffee. Whether during or after eating. Thank you! We'd love to come back!

EDIT: 5 years later still horrible, completely overwhelmed employees, you always have to drive up because of the camera system, the food is then brought to your car. Half of it was forgotten and the wrong things were brought, so you have to drive back and then ask for everything in the store. The employees then chat loudly. About what? I can't say, it wasn't in German. When I got home, my daughter noticed that the apple cone was missing from her Happy Meal. Guys, it's better to drive a little further if you don't want to get annoyed every time. It's also a waste of money... Review from 5 years ago: After the first few purchases, I wanted to surprise my family with breakfast from McDonald's, so I quickly went to McDrive. It could have been good if someone had served me. Standing at the open window in front of the intercom in freezing temperatures, nothing happened. And there was nothing going on in the store. Saw an employee standing around in the restaurant while driving away... I don't need it! Apart from the orders in the past where the burger was dry, i.e. hardly any sauce on it, or orders in which paid items were missing, which unfortunately only became apparent at home. 😤

The last time we paid so much money for cold and unfinished food, when something was taken out and the number of nuggets wasn't right, we were extremely disappointed

Very much we pay for what you don't even get, it's like diced grades that come in

Incomplete order again. Too bad :(

The staff is very friendly, unfortunately no number is displayed at the counter when ordering, according to the employee, the display is broken, as has already been the case in so many McDonald's, I think it's because of the speed quota that they meet simply need to be turned off. The food was warm and delicious.

Last time catastrophe (Friday late in the evening, 4 men who didn't get anything done, a boss who had zero interest and preferred to chill with a café and cell phone instead of checking the situation) But today, 2nd chance, it was very good! Two women who served very friendly and created a pleasant atmosphere.

Unfortunately not much positive... we always enjoyed going there because it was tidy and clean. Today I was about to leave again... all the tables and benches that were free were very dirty... really not nice. ...next time in a different branch...it's a real shame...I know that it's often a staff problem...but that's not possible...as a customer I have to provisionally clean the table and bench. ..

We were threatened with a chair by an employee because we were drunk, this was backed up with the justification that we were probably assisting even though we were just hungry, I understand if you are angry because of that, but a threat really goes a long way . Lustigkeizsgaktor however: 10/10 I feel sorry for the employee for the torment he is putting through. Must do on a Monday evening.

Even though the burgers have shrunk, there is still a good taste. Quick service.

All in all a complete disaster! No apology or anything like that after my entire drink was spilled over my pants, the table, etc. (table service), nothing was wiped away the entire time we sat in the store, there was trash everywhere, and unkempt staff at times It wasn't even recognizable as such because they were walking around in civilian clothes Well, I really don't expect much from a McDonalds, but that's not possible!

It takes a long time and everything doesn't work. I even wrote this review until my McFlurry arrived

MC DONALD Close to the highway exit.

I was only at the drive-in for a short time, so I can't say anything about the ambience inside. But everything was perfect and the service was extremely polite and courteous.

Make sure everything is there. I rarely go to McDonald's at all, but this branch is often the one I go to. Unfortunately, something is often missing from the branch. Yesterday I was at the drive-thru again and promptly two things were missing from the order. Extremely annoying because the service is also very slow. So it takes quite a long time for this to be corrected. Of course the rest of the food was cold... That's just rubbish and makes an extremely bad impression.

I went to this McD with my family this evening. Restaurant. It was around 6:30 p.m. and seemed to be busy. It wasn't until 42 minutes after we ordered that the food came to the table. Before we had even checked the order for completeness, the employee had already disappeared again. Unfortunately, 2 fries and 2 sauces were missing from our order. That alone is a poor performance. Well, I just went to the “front” to pick up the “forgotten” parts. An employee I spoke to about this nodded in agreement. So I stood at the counter and waited for 5 minutes and nothing happened. When I spoke to the same employee again, she told me that she couldn't take care of it and that I would have to speak to the shift manager. But she didn't get it, so I waited another 5 minutes until I spoke to another employee who asked in a very rude tone what I wanted. When I said that 2 fries and 2 sauces were missing, he continued to rudely say "you see how busy we are" but he would take care of it. So I waited again for 5 minutes and finally got my 2 fries and 2 sauces. After eating, I went to the shift manager and told him that I was totally dissatisfied because the delay meant the rest of our order was relatively cold and today's visit was remembered negatively and that I was demanding compensation for this. The employee rejected this. I am very disappointed with the way I have been treated as a customer/guest. McD. only makes money when people buy their products. The economic situation is generally bad in Germany and companies are struggling with falling income. I am willing to accept compensation retroactively. If you, as a McDonald's restaurant, care about your customers/guests.

Nice staff, restaurant clean and toilet clean, unfortunately I can't answer whether there is a bathroom suitable for disabled people because I didn't have to use the toilet, but everything is on the ground floor

There is a lack of qualified management personnel here! There have been complaints about almost every visit, only today again... Burgers soggy and cold. A complaint was made...not the first time - missing content...you just have to read it - smeared tables and chairs - overfilled tray carts - Even if there are few guests, it takes forever for the order to be ready - It is unreasonable to communicate with employees who have little knowledge of German. Every attempted conversation/complaint came to nothing and more employees were brought in...in the end no one understood what I even wanted. - Low hourly wages and a lack of staff, the consequence of the whole thing. UPDATE 6 MONTHS LATER THE CONDITION IN THIS BRANCH IS STILL A DISASTER!!!!!!!!!!

The constant beeping of the machines is just annoying.

Totally disappointed and dissatisfied. We had them delivered. 2Burgers were not included. Child is sad. As an excuse, the employee said there were no more drivers coming. Write it down for next time or get your money back for the 2 burgers. That was the last time. We'll order somewhere else next time. Never again McDonald's

❗️Update after 2 years: still the worst branch. Food is often only lukewarm, the ice cream melts as soon as it is served, and the fries are soggy. Organizationally it was also a disaster 👎🏻❗️ The worst McD ever. Employees are rarely friendly, either the ice cream machine doesn't work or items ordered are missing from the bag. Now you have to check everything carefully. Even the burger that you ordered without pickles, for example, has to be taken apart immediately so that you don't have to eat the pickles afterwards. Coupons from the app can almost never be redeemed, even though everything is correct according to the app. That's very strange. Often the app simply cannot be opened despite the 5G display, regardless of the cell phone and regardless of Android or IOS. Strangely enough, this only happens in the McD parking lot, before everything went smoothly. It's only like that at this branch. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 👎🏻

Trays were not cleaned between customers...mine was full of grease and mayonnaise. In addition, the toilets were dirty. The food was ok to good, so I've eaten in better but also in significantly worse branches.

Very polite and quickly quite well attended

Today we ordered 6 milkshakes, 400ml each (€4.99) Each cup contained 300ml. Can someone explain this scam to me?

Maybe they spit in my ice cream disgusting store

Total damage nobody comes to the checkout hardly speak German or Arabic properly. I'm a foreigner myself but have never experienced anything like this. You wait 20 minutes at the checkout before you pay.

Disastrous staff completely overwhelmed, 45 minutes waiting time for a standard order.

Thanks to the ordering terminals, we only had to wait 25 minutes for our espresso. What happens here when the store is full? Keep it up 👍🏻 - but without me...

Every time I order something in the drive, the employee asks me to drive to the gas station parking lot and wait there. 1. In my opinion, this approach overrides the basic meaning and purpose of a fast food drive inn. 2. In my opinion, the ordering process usually takes significantly longer than if I were to order at the counter in the branch. I find that extremely disturbing. 3. Recently I have received incomplete or incorrect orders (in addition to the waiting time at the gas station) (e.g. Coke instead of Coke Zero as ordered - my friend is type 1 diabetic and when he drinks a liter of Coke and assumes that it If he is a Zero, in the worst case scenario he could spend the rest of the evening in the emergency room….) 4. There were black hairs in my Smart Menu Hamburger today (ordered around 10 p.m.)…… In the future I will refrain from ordering anything from this branch or possibly from McDonald's in general...

In general, something is misunderstood here. The food should be warm and the ice cream and drinks cold, not the other way around. They even manage to serve cold apple turnovers

I've honestly never seen a McDonald's so clean

Update 2024: After we have visited half of Europe and visited Mc's in Austria, Czechs and Poland, among other things, I have to name this branch one of the worst. Cleanliness, facilities and also the menus are poor! The banana republic of Germany is at home here. We just came back to Germany from the Netherlands and stopped here. How can McDonalds allow something like this! Dirty atmosphere, just dirt! The waitress forgot a lot when ordering! In comparison: in the Netherlands, mostly local workers work. You can't say that about Germany. Communication often fails. Children in the Netherlands were provided with drawings and pencils. Germany Again nothing. In the Netherlands someone often cleans. NOTHING here! Actually it's for the health department. Why does the principle apply to other neighboring countries (e.g. Poland too) and not here?

The milkshakes were just foam with sauce. This could be due to the machine, but an employee was also very rude when ordering. My younger brother (4th grade) wanted to order a hamburger at the checkout and the employee at the checkout was very rude and didn't take him seriously. He was there alone with enough money in his hand, but she still told him in a very bad way to use the device to order. My brother was close to tears before our mother spoke to the employee and they ordered at the front instead of at the machine. The other employees were still very nice, apart from the woman.

The visit was really terrible. A disaster. Cold burgers and everything dirty…. Never again

Service very nice. One point deducted because I was missing 1 nugget. Thank God an unknown man dressed in black came and sorted it out.

Impossible to order with the machine. 15 minutes for portion of nuggets. Haven't been there for a long time. It will be like that again. McDonald's - No thanks!

I'm super happy with certain employees. Today we didn't have all the sauces for the meal. We had parts from their drinks dispenser in our ice tea and the burgers were old and bland

An ideal fast food restaurant to go with children.

Private vehicles with anti-Semitic signs are used to deliver!

Unfriendly service and people often forget what they ordered and only half of it is there😡

Bad McDonalds they should close down after an hour and a half of waiting, we didn't have any fries, we just left, they didn't understand a word of it.

Very bad Mc's. Unfriendly pack that is not remotely customer friendly. I went to another one.

I just love McDonald’s food. Yes, and I know that eating too much of it is not healthy. 😁

28 min. for only three menus. When you go ask, we do not have enough staff. Why is your problem my problem. Then close door if you do not have enough staff. Just terrible

They will have to rely on passers-by who will never return. All food was cold.

Simply the worst branch I've ever been to. Nothing was going right and the burgers looked like crap, so you really think: "If you don't like your job, just leave it"

Very clean, very friendly staff

Honestly, it's not going!! Fries are barely salted + taste like they came from the oven as do the curly fries. There is no ice in the drink and just a bit cold, the nuggets also taste different and the cheese doesn't melt on the people. Just like mc flurry half full and so little topping. Not worth a cent of the food, regret it. Therefore not worth a single star.

Clean, tidy McDonalds with friendly staff! The toilets are dirty, but one star is deducted for that.

Orders are completely wrong every time, goods are cold, probably from the burgers and fries that were given in the morning, no ice cubes in drinks. So it couldn't be any worse. That was the last visit.

I had pre-ordered my food and didn't have to wait long. Food then eaten in the restaurant... Unfortunately the burgers were cold!! Otherwise everything as always.

Long waiting time despite the drive in and cold burgers, that's all I want to say about it.

Either something is missing or wrong, or you get a burger assembled wrong.

A very well maintained MacDonalds. Very nice staff. No waiting and a warm meal. Simply great

I have to revise my statement. Firstly, the colleague at the driver has hearing problems. I got something completely different than what I ordered, when I wanted to complain about it I got the same menu again, only this time it was already cold. I then went to the shift manager and asked for clarification. The answer was that I should order what I wanted. It's an outrage. My native language is German, but the staff doesn't understand it. Finally I had to pay extra to get my correct order. The worst McDonald's branch I know. Anywhere else you would have at least apologized. Replace entire staff. Hygiene isn't very important there either. A lot of things are handled without gloves

Absolutely bad, paid for food via the app, thanks to a system error, payment confirmation was apparently not received there but payment was demonstrably authorized by PayPal. Conclusion: no food, no money, no confirmation that no service was provided (in order to initiate a chargeback with PayPal if necessary), 25 minutes of life wasted for nothing but annoyance!!!

- **Rezension für McDonald's in Suderwich Leider haben wir bei McDonald's in Suderwich ständig Probleme. Bei jedem Besuch fehlt etwas in unserer Bestellung. Das Personal ist durchgehend unhöflich und langsam. Zuletzt wollten wir mehrere Coupons einlösen, aber nach zwei Coupons weigerte sich der Kassierer weiterzumachen, als ein Auto hinter uns auftauchte. Obwohl die Verzögerung seine Schuld war, wurden wir unfreundlich behandelt und mussten insgesamt zehn Minuten warten. Diese wiederholten Probleme mit unfreundlichem und inkompetentem Personal sind sehr frustrierend. Wir werden in Zukunft andere Restaurants bevorzugen.

I don't know where to start, first of all the staff is unfriendly, plus they are poorly trained and don't know how to deal with customers. End of the story is that almost every order we place is either missing something, wrong, or you get cold old stuff, which normally shouldn't happen at all at McDonalds.

The food was cold. The staff was extremely unfriendly and incompetent. Waited 45 minutes because our order had apparently disappeared. Never again!!!!

Everything perfect! Food was freshly made and the waiting time was okay.

How can a McDonald's be so poorly organized? Why does it take so long here, it's sickening.

Employees at Drive (of Arabic origin with little German) and we waited a long time ourselves. He then patiently began to blame us for having so many cars behind us and for not being able to add another burger. This is the first time I've experienced something like this in my life. Please choose more qualified people

You have to wait a long time for your food... And sometimes what you ordered from togo isn't delivered. The tables are not always very clean.

Worst McDonald's in the area. There is simply something missing in the order every time you mention it, of course you get your missing orders, but you get a very pissed look at them. Delivery also catastrophe. Sometimes half of the menu is missing and you can't reach anyone.

I've never seen a McD store so dirty, I waited 20 minutes for the food, the burger was only lukewarm, no tablets, the food came in a bag

I will never in my life order from them again. 2 times the items were forgotten, half were either forgotten or given incorrectly, no compensation from either the employees or the manager, just fraud and money-grubbing and 2 times we paid a lot of money The statement from them was, " Lieferando is to blame and that you should contact Lieferando ". Never order or buy from this store, go to another store and just protect yourself. Just stupid to read a receipt!!!!!

The system used to be better. Staff nice and helpful. Just adding a portion of ketchup doesn't work, the food will then be cold.

I would prefer not to give it one star, the people there don't pay attention to you at all. It's just a check-in. We were there today, stood at the checkout for 20 minutes and then left. There was no hello, what can I do for you, nothing, that's the last thing

We had to wait SOOOO long for our food even though we didn't order much and there weren't many people here...

Simply press “Ready for collection” directly. Presumably to comply with key figures. Bad management of the branch.

Unfortunately, once again the order was not complete, some burgers, sauces, etc. were missing. This branch is not recommended.

All in all a complete disaster! No apology or anything like that after my entire drink was spilled over my pants, the table, etc. (table service), nothing was wiped away the entire time we sat in the store, there was trash everywhere, and unkempt staff at times It wasn't even recognizable as such because they were walking around in civilian clothes Well, I really don't expect much from a McDonalds, but that's not possible!

I didn't really like the breakfast. Unfortunately there was nothing else here

Modern but unfortunately too often not cleaned tables. There should be more tidying up and wiping in between.

I didn't have any ice cubes... and the cheese sauce was cold...

And again something wrong in the order. People are totally overwhelmed. People always check the orders before you go. In 30-40% of orders, at least 1 part is always missing. This is very annoying.

You have to wait forever here. People are leaving again because it's taking too long. Apparently no staff Better go somewhere else.

The tables and the seating were very dirty

Unfortunately it takes a long time to get your food here. I once had to wait up to 45 minutes. Food only arrives lukewarm and shakes are usually made right at the beginning. So shakes are no longer shakes, they are just flavored milk. The employees there often only speak broken German and usually appear to be in a bad mood.

I took the Mcsmart menu. Cheap and tastes good too. The patties were 2mm high. Burger and fries so lukewarm. What a cramp in my stomach because of the bread. The display in the store didn't work properly, the order number was missing and then had to be corrected verbally.

11:30 p.m., where there was hardly anything going on. We forgot to pack six nuggets and a chicken burger when we ordered, even though we had of course paid for them. Fries cold and disgusting, never fresh! Of course we only noticed this when we got home. Tried to call several times by phone - no one answered! NEVER AGAIN !

the poop is full, eating takes too long. but the atmosphere is like in a café

We waited almost an hour for our food and then it was served cold. I won't eat there again

Worst McDonald's I've ever been to

Please give a bonus to the nice gentleman who took the orders in the drive on March 13, 2024 at 7:50 p.m. Friendliest service we have ever experienced at McDonald's. In addition, the annoying intermediate parking on the neighboring gas station area appears to have finally come to an end. It was so annoying to be sent there to wait for your order.

I wanted to redeem coupons and had no reception at all inside the Betellpoint. Then I had to go back out, look at the code, go back in and by then my order was gone from the terminal. I then had to order twice so that I got everything I wanted. It was extremely annoying, I won't do that again. The food was good and ready quickly. Unfortunately, the employees there didn't want to hear about my problem. When I asked if there could be poor cell phone reception, they just said no and then they just left me there. Unfortunately that doesn't exactly speak for this branch.

Just been to McDrive. 03/11/24 - 6:45 PM whoever was on shift at McDrive to talk to - you saved our evening. Funniest guy I've ever seen & heard at mecces 😂😂😂😂😂😂😂😂😂👍🏽

I was at the MCDrive counter today on March 11th, 2024 around 2:45 p.m. A voice spoke to me and wished me a good day. I ordered via the app and wanted to give my code before I was interrupted. “Good for you, I still have to collect”. Then I realized that apparently I wasn't meant and the employee forgot to turn off his microphone. When he wanted to record my code, he called me “Mickey Mouse”. Out of whichever reasons. When I drove to the next counter, he called me “Mickey Mouse” again and compared it to my first name and made fun of it. I was totally confused and uncomfortable with the situation. I hereby appeal to the McDonald's management level in this restaurant to consider additional employee training if necessary.

Unfortunately it was very full, the staff looked overwhelmed and could hardly keep up with payment and service. When we picked it up, the numbers were mixed up and no longer in order. And finally, after the visit, I had 2 days of stomach/intestinal... and hadn't eaten anything at home beforehand.

Employees are totally overloaded. Forgot to pack some things.

The food is typical McDonald's, there's nothing wrong with that... Now that I just need to vent, it's simply the fact that something was missing from my order several times. Sorry or not, sometimes something like this can happen, but not almost every time. Today, however, was the straw that broke the camel's back - the option to pay by card at the drive-in was not available due to technical problems. Which isn't the problem at first, it can happen sometimes.... However (very annoyingly for me) the coupons were no longer available in the app. The statement that this is a problem throughout McDonald's Germany and that it can currently only be paid with a card at the ordering terminals turned out to be a lie 10 minutes later at another branch. So no one has ever tried to fool me so boldly. It's actually a shame because I like to get food from there once or twice a month... But well, it's not the only branch and fast food chain Most of the employees are super friendly and accommodating

Most of our food was cold. A hamburger and fries were ice cold.

Everything was fine, but the service was very confusing