Burger King Recklinghausen in Recklinghausen

Everything was great, delicious, and good. The restaurant is very nice.

The service is not good at all. The person at the cash register looks at you askance and even tells you where you should sit. She wanted to seat us at a dirty table and then she looked at us askance the whole time. I have never experienced anything like that in my life and I want this person to be fired. She is dark-skinned and looks very aggressive. She doesn't even have the charisma to welcome guests. I have never seen anything like that in my life. Very unpleasant and even gives you an angry look even though you haven't done anything. Can you try ordering? It was around 9 p.m. on Tuesday, July 15, 2025. That is not good at all.

I tried to redeem two vouchers at the drive-thru, but at the cash register I was told they didn't exist, which is nonsense. No effort was made at all; the employees spoke poor German, at least on the day I was there. The next day I went to Burger King in Dorsten. Surprisingly, the same voucher worked there, and the employee told me that these vouchers are valid for at least a week, and if they're not in the cash register, you have to put them in yourself. It's strange that the employees in Recklinghausen aren't/weren't as helpful.

So this Burger King is by far the worst Burger King there is, and I live nearby. I'll list them while I wait for my food. 1. The employees don't understand German at all. Absolutely not. They can hear keywords like SCHICKENBURHERKR. I have no idea how they spell it, but they don't have a clue. They definitely don't speak German at all. 2. The food can be cold, unfortunately I wasted €26. 3. I'll walk in the rain and storm, but I'll never eat at this Burger King again. 🤮🤮🤮🤮🤮🤮🤮

Very last shop. Were there 3 times in 6 months. You're just in the mood for a chili cheese burger. From now on never again!! Uninterested employees. No matter your origin, no matter whether you understand the language, no matter whether it's at the counter or drive-thru. Everyone is absolutely unfriendly and anti customer behavior....!! Drive in unoccupied, no service after 10 minutes. After 30 minutes of waiting, lo and behold, as always, something was missing, sometimes the fries, sometimes the wrong burger. Completely normal in the store! What is also clear is that the food is cold. Nothing like hot fries, warm burgers. Even the cola was lukewarm.

Definitely one of the better Burger King restaurants. Very clean, good service, and hot food.

For the second time in a row, 5 employees couldn't manage to get two Whopper Jr.s in 30 minutes. I have all the proof ready: a receipt with screenshots of when I got my food. They forgot about the lady who was in line before me?????? How does that work??? You have a screen with four orders online and with an auto. I've known the store since they started paying with dollars, but waiting 30 minutes twice in a row for two burgers each is beyond belief, and they were cold. The employees are stupid... To enter two PLU numbers... Two PLU numbers and a cancellation 218 and 220 is already one too many for the cashier, and it's nice that the other employee came to me when I placed the second order, but then she pointed the finger at the colleague who couldn't enter the two PLU numbers correctly. My conclusion: BK Recklinghausen, you've lost a customer who was already paying with DM. I wish you bankruptcy. You deserve nothing less. I've never seen such bad employees in the restaurant industry. The complaint will be submitted to the complaints department with a receipt and screenshot because I've had enough of you. You're currently the worst restaurant in the Recklinghausen area. I wasn't there for 40 minutes and saw four dissatisfied customers. If you can't see it, then it's Caio from Recklinghausen.

A McDonald's should be located at this location. BK and McDonald's aren't comparable.

It's annoying that they ring and don't call the number

Once and never again! We had to wait over 30 minutes for our order. Customers who ordered after us received their food within minutes. Our food was cold when we finally got it. The sauces were missing, and half of our orders were wrong. Unacceptable for a fast-food restaurant. The employees are completely overwhelmed, and there's no structure or organization at all. We'll never go there again!

A burger was left out of the order, and even though the cashier scanned the Payback card, no points were awarded. When I tried to call to clarify the burger issue, no one answered. The remaining burgers were all good. Edit: They contacted us afterward, and the burger was delivered, but not on the same day.

Food is actually OK and comes quite quickly, but the completeness is sometimes a problem

The most disgusting burger I've ever eaten in my life. The patties tasted like they'd been grilled with a lighter.

Well first of all, we've been waiting for our order for what feels like two years. I've already grown a beard and missed two birthdays. I don't know if the waiter is talking to me or the person behind me. The food was so delicious it would have been worth throwing away, the trash can was happy about it, but even it didn't want to eat it.

Allover it was good experience. Service was ok . Got my order done in 5 min .

Today at 6:35 p.m. I stopped by the burger place again and ordered menu 278... €12.99... I didn't get the Whopper + BigKing but the BigKing + Chili Cheese Burger for €9.99... The staff don't understand German and don't know the number combination on the coupon... and they ripped me off on top of that... I can't recommend this place!!!

Delivery service is catastrophically slow! It takes 1.5 times the estimated time!

The staff here doesn't even speak German

After eating, both children had diarrhea and vomited all day. I regret not filing a complaint

Worst experience ever. The whole floor is completely dirty, apart from that the service is abysmally bad. I have never seen anything so unfriendly and cheeky in my life. From the beginning, we were not spoken to in a sensible tone. It was super empty (no one was there except for us) but we were sent to the broken terminals and had to wait there until it worked again. We also wanted more jalapeños on the fries, which of course we wanted to pay extra for, so the lovely lady responded with “it’s disgusting” ☺️ and then she told the manager that we didn’t want to pay (LOG to defend herself!), which was the last thing for us ; doesn't work at all. I also asked her to be a little polite, and of course she got even more cranky. Something like that just doesn't work, even if it's just a fast food shop. The manager just apologized and told us to ignore them. A person like that, with that kind of attitude, has no place in a job like that. A work ethic like that is just terrible. Was a somewhat strong, short lady with blonde, brown hair.

No recommendation Totally incapable of doing your job Overwhelmed to the point of not being able to do it anymore Everything is cold and you're being insulted. On April 22, 2025 we had dinner at 10 p.m. and at 10:45 p.m. we got our frozen food, thanks for nothing and the conditions should be more like a barker

Complete catastrophe! Three of the many order terminals do not work, two of which show a message that the receipt roll is empty. The fourth terminal responds sluggishly and then shows a POS error, whatever that means. So no chance of ordering from the machine. Unfortunately the staff ignored us at the counter, so we left again. Four customers less. You have to be able to afford it.

If you feel like waiting 40 minutes for 2 menus and getting the most ungodly stomach cramps and nausea on the next day, you've come to the right place And make your beeping sound quieter and think that every time you hear a beep a bomb is flying into the store

The star is still too much! I've been standing in the drive for more than 20 minutes. Behind me, 5 cars have received their orders and are driving past me! Order: Bacon Cheeseburger, Crispy Chicken Menu, Chicken Nugget Burger. Absolutely ridiculous and none of the staff present speak German fluently.

If I could I would give minus stars. No German language and only half orders. If I let my daughter (3 years old) take the order, I would get a better result. Thanks for nothing and hopefully you'll go bankrupt at some point.

Only half of the food we ordered came.

I really like BK. But somehow this really isn't a good store.

I've ordered several times now and so far everything has never been okay, the quality has gotten worse and worse, today there were 4 things missing, everything was cold and the taste was old and soggy... never again Update a few hours later: I had to throw up all night long, I'll never get anything there again!

"Fast" food... Over half an hour of waiting time for five cars. What the hell is going on?

Impudence! I ordered via Lieferando 2 1/2 hours ago and my food is still not there. Impudence!

It's not even worth 1 star! Totally unfriendly employees, you get insulted straight away because you didn't know that the ice cream machine was broken! And almost no one can speak German! the worst store I've ever been to! never again ! They rip you off and charge you an ice cream that cost 5 euros and then don't give you the money back!

My rating for one order is in one picture. Otherwise it is delicious.

Unfortunately it's getting worse and worse. I actually only come for the KitKat ice cream, but €4.09 for a bit of soft ice cream from the machine is a joke, for this price-performance ratio I can do better than go to an ice cream parlor. And the employee messes around with it (the second time with me) and doesn't clean it up. Waiting time is also an issue.

Burger King disappointed: On Friday at 6 p.m. the store was completely understaffed - only one employee at the checkout, one in the kitchen and one at the McDrive. Even though there were only two people in front of us, we had to wait a full 30 minutes. More staff should definitely be assigned during peak times to avoid long waiting times and frustration among customers.

Burger King. If the nephew really wants to go there, then that will be a stop. my choice? Would there be no way? In general, fast food would no longer be my choice.

Burger was cold I gave it back to second citizens exactly the same. They failed the food inspection 😉Ice is watery. Staff at the front is unfriendly. No go colleagues

Eating usually takes between 10-20 minutes, and the terminal only works as you please. Sanitary facilities are terrible see video: Addendum winter jacket recommended, very cold indoors

You can actually play the lottery every time as long as the kiosk doesn't cause any problems.

Unlike other Burger Kings, the food here comes warm. Everything was clean and tasty.

Reheated old fries in the deep fryer, the burgers were fine. 3 out of 4 order terminals don't work because the employees are too lazy to change the receipt rolls. The employee at the counter was also quite unfriendly

Waited 2 hours for delivery. Drinks were not delivered

The store was super cold, we stood with a winter jacket and it was still very cold, the employees were miserable. Although the order was ready and there, we only received it after requesting it, as the cars that kept coming were served first. There was only 1 employee in operation!

How stupid do you have to be if you can't serve the entire junior menu yourself. First the toy was missing and finally the ketchup too. Dude, they just have to look at a display. But as you can see, even that seems to be too much!!! And it was the only thing I ordered. A simple junior menu.

No heating on, bitterly cold in the restaurant, employees have no clue about anything, totally overwhelmed and the food ice cold. I think the head office needs to be informed.

Unfortunately, I have to give it one star; it's impossible without it. The employees are completely overwhelmed and have no idea what they're doing. Even the manager doesn't have much of a clue. The food is cold and it takes a long time to get it. Then it's not even complete, things are missing. I can't recommend eating at the restaurant; it's freezing cold and they don't have the heating on. One time and never again. Even if the heating worked, the food would be cold.

The heating appears to be either broken or intentionally turned off. With outside temperatures of -1°C, it's barely warmer inside the restaurant. Additionally, the drive-thru, which appears to be set to loudspeakers, creates a constant background noise along with the music. The atmosphere, unfortunately, doesn't invite anyone to spend time there.

When it's colder in a restaurant than outside. When I have to eat with a wool hat and jacket, the enthusiasm is almost zero. If the waiting time for three burgers including fries and a Coke lasts a little over 10 minutes and we are the only guests in the entire restaurant, I think everything has been said.

So that was nothing. Although only 3 tables were occupied and the drive-in was only lightly attended, we waited almost 30 minutes for our food in the "fast food" restaurant. In addition, the food arrived COLD. However, since I didn't want to wait 30 minutes for the food again, I didn't complain. So really bad branch

It's not fast food, it's slow food, it used to be not today 1/15/25 heating broken???? So 1 month later you're freezing in the store for a third time, no thanks

I wanted to have food delivered to my home. I waited over an hour and a half, the food was cold, my order was incomplete, and I couldn't reach anyone by phone. Really bad, never again!

I don't usually review fast food chains because I rarely eat there. But sometimes I just need something quick. So far so good. The food is of the usual mediocre quality. But everyone has to decide for themselves. Here in Recklinghausen, however, a completely different aspect really bothered me. The temperature inside the restaurant was the same as outside. That would certainly be fine in spring or autumn. But in winter with 0°C it was very bad. The benches were correspondingly extremely cold. The food had cooled down in a few minutes and we just wanted to get back into the warm car as quickly as possible. And we (as well as the few other guests) were all sitting there in winter clothing. They're definitely cutting corners here. That's completely unacceptable.

The ice cream tastes disgusting and the toppings are missing, the service doesn't respond to questions, and the store is littered. DISGUSTING!!!!

Gibt besser aber auch schlechtere Burger Kings. Ich gehe hauptsächlich wegen den Chili-Cheeseburger und den Chili-Cheesenuggets.

This citizen king should go bankrupt, such bad service and our citizens were thrown off our tray instead of getting a second tray, I will never go into this store again!!!

The food is very tasty and I want to go again

Items are often missing from the order. Mayo or ketchup always cost extra on meals. I've seen it differently at other restaurants.

Overall, it's pleasant, if only the employees were able to hand out the orders in full or simply show some decency. Unfortunately, there's no respect for customers here either. It's sad that someone like that is allowed to sell there. The employee was the manager himself on December 18, 2024, at 8:35 p.m.

This is no longer acceptable. We had to wait 20 minutes for the food! The ordering machines are completely unfriendly! BK is definitely out of the question for me.

Ordered plant-based but got meat. That's totally unacceptable! My order wasn't complete, and when I asked, I was brought the wrong thing again.

A fast food restaurant like the thousands you'll find anywhere else. Nothing extraordinary.

This is my first review ever, and it shows how far this BK has taken me. I don't even know where to start... It's best to start with what you can see right away, and that's the lighting. It just looks very unprofessional when the lighting has been broken for months!!! so that all you can read is "Burger KI." When you actually go into the store, you find terminals that are just there for decoration. You can actually order directly at the cash register. And now we come to the biggest flaw of all, the staff... I don't give a damn where someone comes from or what kind of background they have, as long as they understand me and can take my order properly. But this fails completely, so you always have to double-check your order. I don't know what's changed in the last few months... maybe a new franchisee? However, this has become downright criminal, so I'm seriously considering driving to the more distant Erkenschwick or Castrop every time, even though this burger place is a three-minute drive from me. Something has to change, because this BURGER KI(ng) is simply a huge disgrace for such a global company.

The ordering terminal wasn't working properly and didn't recognize the discount codes. The employees were aware of the error but didn't say anything until we got to the checkout. The employees only spoke very broken German and were difficult to understand. There were no drinks available except iced tea. The floor was dirty, and the employees were walking around the kitchen in their street clothes. All employees were massively overwhelmed, even though the customer service was normal. After more than 20 minutes, we received our two meals. The iced tea was practically water, and the burgers were carelessly slapped together. Also, the mayo was missing. Never again. One of the worst Burger King restaurants in the area.

Very bad burgers, only lukewarm and the taste was a disaster. The restaurant was completely empty and yet the staff was completely overwhelmed. We had to wait 20 minutes for 4 burgers

Unfortunately it was very dirty

Then I'll vent myself even though I don't think there's any point in expressing myself online... Since I don't have a kitchen at the moment due to moving, I went across the street to Burger King and ordered an xl menu. Since I have a bad cold, I asked the lady if it would be possible to leave out the 0.5 liter drink and get a sachet of mayonnaise instead... in an unfriendly tone that was second to none I was only given a NO... when I asked if the branch manager was there there was no response at all. Ok, so there is this recession. P.S. As already mentioned, I live directly opposite, 1min. Walkway, cold fries, cold burgers...never this branch again.

No long waiting times and classic Burger King quality 👍🏼👍🏼

After ordering at the drive-thru, we unfortunately had to wait an extremely long time. Then, after a while, the lady came over and had to ask again what we had ordered. I'm really surprised, considering we had ordered 15 minutes earlier and Burger King wasn't really busy, but of course, that can happen when you're ranting about a colleague's Instagram account while you're taking your order... Unfortunately, that's the level of clichés you get.

I have always been a very satisfied Burger King customer, but we have now been waiting for our order for 1 1/2 hours (11/14/24 ordered at 5:30 p.m.). Even after calling 7 times, no one can be reached by phone and I'm now just angry and upset.

Very fast and friendly. Food was very good by BK standards. Plenty of sauce, but not too much.

I've seen nicer and better places, but the food is always fresh and warm. There were other times.... Unfortunately, not all of the promotions are always at the start, but the restaurant can't help it, as only the entire range is always at the start.

Unfriendly staff The employees are 👎🏻

Unfortunately the branch is getting worse and worse. I had almost no sauce and almost no lettuce on the burgers and they were ice cold. Not just cold but really ice cold, like from the fridge. The nuggets were limp and already leathery. By far the worst meal I paid for. And that's not too little given today's prices. The McDonalds in Recklinghausen is better in all respects. I will miss the Burger King flamed grill taste.

I gave up... you think with the first wrong order, OK, we're all just human, we make mistakes... with the second OK, it was stupid... But something is always missing, wrong, or tastes poor... Something like that is not wearable for a chain...

Do you even look who you hire? Or is there even a conversation during the job interview? I have no idea in which language you have to order there so that you get what you want…

The benches have been broken for almost 2 years, I have never seen the outdoor slide in use in almost 5 years, soap dispensers in the toilets are often empty or broken and the recently installed terminals for order acceptance do not accept codes or vouchers from the app.

I had ordered a coke with others, the coke came out really bad because there was no soda/gas, the workers didn't do anything about it

not recommended. They take a lot of money out of you and aren't even able to deliver the order correctly! unable!

So generally pleasant, the employees would only be able to hand over the orders completely or simply have decency. Unfortunately, there is no respect for customers here either. It's sad how someone like that is allowed to sell there.

Worst BurgerKing experience ever!!! It started with totally overwhelmed employees and continued with dirty tables! When the order was ready and we picked it up at the counter, one burger was completely missing! All the burgers were cold, as were the fries! Inexplicable to me, as the store was also busy! I will never go here again!!!

It's just a Burger King like any other. Burgers are nice

Once there and never again. The milkshake didn't taste good at all. The service was subpar. Some people didn't know what the other was doing. If you are already hiring employees, you should also make sure that they speak German. The lady behind the counter couldn't even pronounce German numbers correctly. I can't recommend going here.

Everything was great, even really clean toilets!

Congratulations on the slowest Burger King in all of Germany. Things are quicker in a star restaurant. This is not fast food! Slow food fits better here.

Prices are bad but that's typical

We were there today October 13th. at this Burger King 12:30 p.m. The (small) woman with a black hat behind the counter was ABSOLUTELY UNFOCUSED AND REALLY RUDE. We wanted to order several things in the restaurant. After just €1.99 she simply completed the order!!! Apparently she didn't understand German and spoke very choppily. Each time she simply took the entire coupon slip out of her hand and somehow always asked, “Everything? Everything?!! And we always say, “No, no, we have a few things.” Each order number for a product also takes an immensely long time. Apparently she didn't understand German and spoke very choppily. At the next customer she suddenly spoke German very well. Then the order was actually wrong several times. Then she spoke again even though she couldn't speak German, then WITH OTHERS AGAIN perfectly. Then she wanted to clean the tables, saw the dirt on the EMPTY TABLE, but she just walked away because she didn't feel like it. Nothing worked for her, supposedly no German that she could suddenly speak normally, bad was unmotivated, unfocused on absolutely trivial things. Every order was also missing something. So why do you speak when you barely understand anything and then speak very well? Overall really miserable. We think she brushes people off and acts as if she doesn't understand German (THAT WAS REALLY NOTICEABLE FOR HER) so that she has less work. What was that supposed to mean then??!! The food was really good.

Like in any other branch, you see completely new faces as employees every two weeks, probably schoolchildren and students. Drive-in orders now take at least 20 minutes and of course half of the order is missing and/or special requests were not implemented

We had ordered the new Italiano, we opened it and saw that someone had already taken a bite. Super disgusting. Then you go there and complain and they don't even apologize. Extremely unfriendly staff.

With the ordering system it takes significantly longer. The staff no longer knew where the front and back were. Orders were piled up in the warming compartment and still no one received anything. There was a lot of confusion with the drive in. Catastrophic!!! The fries hung in the draining basket for 15 minutes before they were salted. Despite waiting 20 minutes, I asked for hot fries. Then she wanted to be stupid. So never again!!

Eating takes too long and employees seem completely overwhelmed with the simplest tasks. Parking is a disaster and you are blocked by a disillusioned employee because he thinks he has to sweep the last free parking space

This is by far the worst Burger King you can go to. Fries were cold. Was then rejected again, then got new ones, but this time fresh and cold limp fries were mixed together. 🤮 The burger was skimpy on sauces and was fart dry... Just rubbish!

Were very nice, but mouse, just out of logical thinking you give a fork when ordering to go, or at least a pick if you order chili cheese fries or something similar... unfortunately it's always the same thing.

The chilli cheese burger lacked spiciness in the cheese sauce. Ate on site. The worst is yet to come, the Burger King driver wets his fingers to open the bag and then grabs the napkins with the same fingers and puts them in the bag. Disgusting!!

As soon as you order, you get a certain "holiday feeling" - but not because of relaxation, but rather because of a linguistic adventure, as the staff hardly understand any German. The most unpleasant thing I've ever experienced at a Burger King happened when a customer at his table unwrapped his burger and discovered the bacon was missing. He then brought the burger back to the counter and complained about it. The employee didn't understand a word and called her boss for help. Instead of discarding the burger after the customer opened it and brought it back, the staff simply put it back in the dispenser. For the next customer. I observed this questionable behavior while waiting for my own order - and just asked myself: Why? I will avoid this branch from now on. In addition, the preparation takes an extremely long time, you have to wait at least 15 minutes or even longer. The cleanliness also leaves something to be desired: the tables are often greasy, or there are used trays everywhere.

It's really unfortunate that this restaurant is lacking in every way: limited staff, long waiting times for orders, poor quality of food, in summer it's always hot inside with no cooling, toilets are always dirty and unequipped, and the worst of Everything is today's meal that gave me and my spouse food poisoning.

5 points for fast food is difficult. Everything was fine. The fries maybe just warm. The service was also friendly, but you shouldn't "bitch" your employees in front of customers in such a way that customers wonder about the way they do it. That's not right.

Completely overwhelmed, hardly anyone understands German, friends of employees go behind the counter and help themselves to the ice cream machine. We won't be coming back again. Waited 45 minutes for a fries and coke. It's also very, very loud there; Something keeps beeping or ringing

Underground, from the service to the condition of the shack? Untidy, unfriendly

So if you want to go out to eat quickly, go to McDonald's and it's a shame that you have to wait at the checkout for almost half an hour until your order is taken and to top it off you have to wait another half hour for the food

Worst employees I have ever seen. On the one hand, you don't know German, you don't understand how coupons etc work, and you're not cooperative. Either there needs to be a new Burger King in Recklinghausen or a completely new team

The staff made you wait at the drive in for 10 minutes and then you couldn't even get all the citizens and you had to go in again. Absolutely modest load!!!